Customer Reviews for U-Haul Moving & Storage of Downtown Erie

615 reviews

337 W 12th St   Erie, PA 16501

(814) 240-5500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(814) 240-5500

337 W 12th St
Erie, PA 16501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

I had a great u-hual experience, thank you guys so much.

LAYLA P. 
Rating:
5.0

Everything was superb

DAVID C. 
Rating:
3.0

CK equip before customer leaves. Turning signal not working.nalmost caused accident.

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

Morris P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID LOUIS F. 
Rating:
3.0

Customer did not leave a comment.

HASANA F. 
Rating:
5.0

Customer did not leave a comment.

TAMMY W. 
Rating:
3.0

The lady that was there when I dropped the truck off seemed bothered that I was there and couldn't even say hi when I walked in.

Zachary H. 
Rating:
3.0

A big hole in wall in unit rat traps everywhere

Veronica G.  |  First Impressions 
Rating:
1.0

Had truck like 3 or 4 hrs it was broken jumped into gear window leaked water all over me and I got charged full price for sub par equipment people are rude at location and lazy they couldn't even bring my truck to the door 3 people no one doing anything and no one did anything to try to help and i've spent over $3000.00 on U Hauls this month you have my vote not.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

JUSTINA G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
4.0

Customer did not leave a comment.

Helene S.  |  First Impressions 
Rating:
1.0

The cashier was very rude.. This is the second time i want to this location and dealt with her. No customer skills whatsoever

JESSICA B. 
Rating:
3.0

Good, still disappointed from pickup location

CAMERON V. 
Rating:
5.0

Customer did not leave a comment.

Que Sean G. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY L. 
Rating:
5.0

Customer did not leave a comment.

MARION B. 
Rating:
5.0

Customer did not leave a comment.

VICKI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

Amber E. 
Rating:
5.0

the best

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYL L. 
Rating:
3.0

Well, I am tired of last minute changes in locations. And not convenient at ALL for individuals that have to move and work.....

MELISSA F. 
Rating:
5.0

No problems

MARIA M. 
Rating:
3.0

Trailer towed very well.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Jenna W. 
Rating:
1.0

Removed and threw away items before contacted to close out the unit. Never had this problem with any other storage unit.

Doug M.  |  Overall Experience 
Rating:
4.0

The trailer was in great shape and handled great behind my truck. The only issue I was was that it had not been swept so there was dirt/dust all over the floor. However my check in experience was great and Heather was super helpful with a change to some of the items I rented.

KELSEY K. 
Rating:
3.0

I wasn't notified until the last moment that I had to pick the truck up on 12th St. instead of Downs Ave where I reserved it. Someone could have driven it to Downs or at least given a couple more days notice. Moving is always a big pain in the ass, but something like this was not a trivial change in my scheduling. I've always been happy with your service before. This time wasn't great.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
1.0

Customer did not leave a comment.

TRAVIS WAYNE S. 
Rating:
4.0

The only negative comment we have is that the 800 number is a waste. They have horrible customer service and horrible information concerning pickup locations. We were told it was a go to pickup our truck in Corry PA and then we learn the day before that they didn't have a truck for us. Shame on U-Haul for misleading customers. Will never use them again.

MARK B. 
Rating:
1.0

Only accessible Monday-Friday until 7 pm. Their is construction going on which caused all of my belongings in the storage unit to be covered with dirty and dust. Rat or mice droppings were found on my belongings

RAKIM E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEMUEL C. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN D. 
Rating:
5.0

Customer did not leave a comment.

AUTUMN C. 
Rating:
4.0

On my travelling adventure, i did get some rain and I had some materiels that got water damage from a leak inside the enclosed truck.

Jean Claude G. 
Rating:
5.0

Thank you for your staff they were polite and courteous don't change.

Miguel F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTECHRISTINE W. 
Rating:
4.0

Customer did not leave a comment.

KEVIN K. 
Rating:
2.0

Cut prices. To much just to use small trailer to move so little

MARK G. 
Rating:
4.0

Make sure trucks are available at all locations, so we can get one at the most convenient place. (I received a phone call after trying to pick up the truck elsewhere and was told we had to use this location.)Also, gas tanks should be full upon pickup since we are expected to replace the gas we use.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Always good to deal with

JONATHAN G. 
Rating:
5.0

The front desk lady is great!

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHARAFABDULNASER A. 
Rating:
4.0

You need to fix your phone. It's absurd. When the crew is busy, understandable, the phone HAS NO VOICE MAIL. You call back, wade through the recordings, try to reach them, and you are disconnected. That's totally unacceptable. Wasted lots of my time with that. Easy fix, but you don't care, clearly. Happens at multiple locations.

SCOTT T. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

They were quick to take the tow dolly off. Thank you.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

The van smelled like smoke! I would try to have a no smoking policy and make those who do pay damages to clean the vehicle!

Kim S. 
Rating:
5.0

Truck was poorly taken care of

Albert T. 
Rating:
5.0

Nothing really.

Deng R. 
Rating:
4.0

Truck cargo area leaked during rain storm and got our stuff wet.

robert D. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
4.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Give me back my deposit immediately, I mean like today

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

The truck rented to us had an almost dead battery that started at the location, but didn't start and needed to be jumped each time we stopped the car (e.g. to get gas, after we unloaded). We called this location several times for help throughout the day to coordinate dropping off. The staff was as helpful as they were able to be, but protocol dictated that we had to wait on hold for 40 minutes to talk to the roadside assistance number, and another 45 minutes for a towing company to show up to jump the car. It's frustrating that the local offices can't do anything to assist in giving roadside assistance. The location itself is easy to access (e.g. pull into the parking lot), and the staff is polite and patient.

ASHLEY M. 
Rating:
3.0

Ensure the truck that was rented is available, make sure mileage and drop off location is correct, make it easier to return on line easier. Much confusion with this rental.

JANET E. 
Rating:
5.0

I was very impressed with the service at both locations. I didn't have to wait a long period of time to be waited on and it was at a timely manner. Awesome customer service. If any improvements would be more employees like the one you already have. Thanks

mary M. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
1.0

We reserved a truck at this location ..Its moving day We get there to to pick up the truck and the lady cant find the keys the trucks not cleaned. She says we can't find the keys so you can take a smaller truck I said thats not what i need ..just overall bad customer service

SHANNON S. 
Rating:
5.0

Very nice people. Very good experience.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

I went over my reserved time by a day and you charged $100. I felt that was EXCESSIVE. As a retired military veteran, I have used your company loyally for decades. I felt that was in poor taste.

LESLIE E. 
Rating:
4.0

Customer did not leave a comment.

CRAIG W. 
Rating:
5.0

Customer did not leave a comment.

Jody M. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA Z. 
Rating:
2.0

Truck not ready on time. Vehicle would not start once at moving location. Could mot get anyone to answer roadside assistance or main line. Terrible service. I regret using Uhaul. This was our first time using you, and it will be our last.

JESSE D. 
Rating:
5.0

Heather and her crew are flawless in their ability to deliver superior customer satisfaction and quality service every time.

GARY M. 
Rating:
3.0

Customer did not leave a comment.

Penny L. 
Rating:
2.0

I filled the tank back to the right where it was before I got it I even took a picture before I left the property when I got back the guy checked it said you're good to go thank you have a nice day. Then I get my receipt he marked down charging me 3 gallons for $14 I don't think so it's a lie and I want my money back I don't care if it's five dollars he looked me right in my face after I asked we're good on the gas he said Yep we're OK and then look what he did. He was rude to me the entire time got irritated because I did a walk around before I took the van which you were supposed to do anyway. He had a serious attitude problem so I would like my refund

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Dalia C. 
Rating:
5.0

The website was a bit finicky at first and would not allow me to enter the same address for pickup and drop off (kept changing the pickup address to my current location). Eventually it worked but took several attempts.

Perry C. 
Rating:
5.0

Manager Heather is always friendly and ready to get me going !! Thanks Heather and staff !!

MICHAEL C. 
Rating:
2.0

There needs to be a better system of making sure reservations are ready, and truck sizes and pickup locations aren't changed the day before. It's extremely stressful planning a move halfway across the country to be called the day before by uhaul and told they don't have my size truck. They would upgrade to larger for no additional cost, but there were specific reasons I got the size I did (I don't want my items to risk flying around while driving 3 days straight, and our apartment unit couldn't accommodate parking for a larger truck). Customer service at this uhaul location was worse than the other 2 locations I went to. One of which I was told to go to because this location didn't have all my items available, that I ordered over a month ago. I didn't feel like it should've been my responsibility to drive to another location to pick up the rest of my equipment, when I was told the day before that all my equipment was available. It was just more gas/mileage I had to put on the truck.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
4.0

The van smelled pretty bad. I had to spray it down with Lysol.

Richard V. 
Rating:
3.0

My pickup location was over an hour away from our home. They did comp some miles, other than that…nothing and what could I do? They waited nearly until their entire window to notify us for pickup of equipment. That was a major inconvenience for my particular situation and drivers. Other than my personal inconvenience, and a lousy AC I had no other issues.

KAREN L. 
Rating:
5.0

I actually stopped at the Pittsburgh Avenue location first. The rep there searched the system to find me a 15' truck for a one way trip. He was very helpful and found the truck at the 12th Street location. The rep at 12th Street was also very helpful and efficient. I would recommend both locations..

GARY M. 
Rating:
5.0

Keep doing what you are doing. The service is top notch and the location is very convenient for us. We'll be back!

Scott R. 
Rating:
5.0

None

MARK M. 
Rating:
5.0

Customer did not leave a comment.

VICKI G.  |  First Impressions 
Rating:
5.0

Easy to find. Pulled the truck in and parked. Associate came out greeted me. Looked over the truck and was on my in less than 5 minutes. Made the experience much better than it started in Cranberry when I picked up the truck.

BRIAN M. 
Rating:
4.0

Train the staff on what mobile pick-up is like so that they can talk more about it on the phone when the customer asks how mobile pick up is done as they have never done it before. Also let customers know that there is a wifi which they can connect to if their mobile network does not work. It took me a while to figure things out with mobile pick up.

Fahad L. 
Rating:
4.0

The only issue we had was that there was a crack in the windshield and the windshield was dirty. Never cleaned after the last person used it all covered by bugs.

John M. 
Rating:
5.0

Customer did not leave a comment.

DAVID ALBERT H. 
Rating:
4.0

Customer did not leave a comment.

VERONICA A. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALEXANDRA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon P. 
Rating:
5.0

Customer did not leave a comment.

CHAD V. 
Rating:
2.0

We were scheduled for the wrong transporter for our car. We had to drive in the opposite direction an hour to pick up one that would work. Then drive to Vegas

APRIL B. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

STEVE R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

Denys F. 
Rating:
5.0

Heather was excellent. Everything excellent....except rear cargo area treated with armorall type product. VERY slippery. Dangerous actually. I would look into that.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Thanks Uhaul

MAGED K. 
Rating:
5.0

Very fast drop-off, efficient.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

JOHNS JR C. 
Rating:
2.0

Had to stop my move. Truck stated gushing power steering fluid and then steering wheel would shake during turn. Didn't feel safe driving it. Took it back and told attendant and was just told she would look in to it.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Eric M.  |  First Impressions 
Rating:
5.0

Staff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!

Farren S.  |  First Impressions 
Rating:
5.0

Staff very polite and professional.

Tony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Excellent customer service and a resonable rate for thebunit size I needed.

Randall S.  |  Online Move In 
Rating:
5.0

Na

brian b.  |  First Impressions 
No reviews have been submitted for this location.

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