Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Excellent customer service and a resonable rate for thebunit size I needed.
N/A
Easy transaction very quickly will do business again
From the websight being straightforward and simple to the friendly and intelligent staff, my total experience was pleasing. The entire process was easy and simple. I would go with Uhaul any day of the week, and especially this sight. Thank you.
This place was amazing and very helpful from the moment we pulled up ! Five star location !!
Don’t charge for night drop, that is a pointless charge.
Ratcheting wheel straps were wore and were difficult to operate. The need replaced or at least lubricated.
Great service for a short notice weekend move!
The employee who took my truck when I returned it was rude and ill -mannered.
An extremely pleasant associate at U-Haul and very clean facilities!!
The floor was very very dusty, and a lot of our items are now dirty. I understand there may be some dirt, but this was an excessive layer everywhere.
I have been a customer at this site before, the improvements were impressive and the service was excellent, thanks
You need to advertise this location more. It's a beautiful place, the employees are so nice, and it's close to everything.
Very helpful team took time to explain everything and review truck operations etc.
Na
No comments about improvement. Just wanted to mention the agent I worked with in Erie (Kanon Green) was fantastic to work with.
Change personel and I would refund money to a customer If he or she was not satisfied
Your online reservation sucks! I took the time to make my reservation online and it was a total waste of time! The Uhaul attendant did not have the information. Total waste!
Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.
I had to drive 20 miles one way to pick up a trailer I could have picked up near my home. Even after an employee of the local site who lives only 2 blocks from where I had to go for the pickup offered to bring the trailer over I still had to go to pick it up. 40+ extra miles of driving at my expense.
Thank you so very much! It was a great experience
The owner was the one who waited on me when I arrived. He was professional and informative. He explained everything in detail and made the experience easy. Will definitely recommend this location to my friends and family. The checkout was done very well . It was everything that you would want to expect. Both gentlemen we very friendly and knowledgeable.
Customer service was good. Truck got there as they stated and everything checked out.
Very hard to find and get to. very unsafe neighborhood
Keep up the good work!
Candy who helped make my reservation was incredibly helpful. She was able to give me directions and all the information I needed on the costs. At the pick up place Andrew helped us. He was very professional and informative with information on the truck and our cost. We dealt with him when we dropped the truck off as well and received the same treatment. We were very happy with our experience.
all was great. i mightbhave used nightvdeop iff butbit was $20 extra, why truck was great and workers and manager were awesome. easy.
Keep doing what you're doing. Great service all around!
Was not made aware that I had a certain amount of miles I could go? I wasn’t just moving down the street....
Fast friendly service from start to finish!
Great service all around. Keep up the great work!
The location was awesome. The general manager was amazing and so helpful. However- uhaul corporate needs to get their online validation process in order. Ridiculous that I waited 15 minutes and didn’t get even a single response from the agent. So grateful the gm was there and just checked us in himself.
Really nice young man that helped us.
Nothing, we’ll run.
Don't change a thing. In fact, recognize the fact that the GM of this facility is doing a great job. He hired folks like Greg and Andrew who are outstanding representatives of everything you hope your employees to be. Give them all raises. I'll be back every few weeks.
Nothing, very good store and location
The entire team at the 12th Street Location is Totally Customer Driven. Lee, Andrew and the rest of the team make us feel welcome and process our requests efficiently.
Convenient to Gannon University. Was able to walk back to apartment from drop off location on W. 12th.
Best place to rent from??
needed right light on fender fixed person no can do went allway acrossed town too have done.
Andrew was awesome. Very friendly and helpful.
System failure ruined my move in
The absolute best experience and best customer relations. To top it off, the location was stunning!!
Andrew was nice
Bad service. Person got rude with me. Trailor was dirty and broken glass. Will not use this location again
Nothing really— the Staff who helped us was very responsive, professional and especially helpful— a great representation for Uhaul. The location is very convenient.
Customer service was fantastic. The ladies that assisted me in picking up the truck were great. The woman I spoke with on the phone when I needed to keep the truck past my return time was great. The gentleman I returned the truck to was also great. Thanks for a good experience.
We had rented a 26 foot tuck to take from liberty st erie to conneaut Ohio. As soon as we got to liberty we noticed how bad the steering was and how wobbly it drove (empty). We were on a time crunch and they did not have another 26 ft truck at that time. Little did we know it was much worse once we packed it up and drove it for more then 5 min. The steering was VERY loose and couldnt go more then 45mph on the highway because how wobbly it was. I was lucky to have an experienced truck driver with me or I might have tipped it over. Once we returned it (same day) we let the blonde guy know (dont know names) he didnt seem to care. We also talked with a dark hair guy and he said "I knew it was bad, guess it was worse then I thought" so my issue is, if they KNEW this truck was unsafe why on earth let someone drive it let alone drive it the distance we went. NOT HAPPY.
Great staff very helpful
Call me, got run around at both local office and 1800 number. Make it right or I'm done with UHaul. (716)681-0826. Dan Bonk
On 7/5 at 7:00 the lady who assisted me was very helpful and very pleasant - Thanks!
The people that work there are unprofessional,inconsiderate,and they should not be working in front line
I had a contract for equipment ($750-ish for the truck and $89 for the tow dolly), and I paid for everything when I picked up the truck. After loading it, I came back for the tow dolly, and was told by staff that "somebody" had cancelled my tow dolly and there wasn't one available. I was then sent to the downtown UHaul to fetch an available tow dolly. Upon arriving at that location, I was told I had to pay AGAIN ($130 for a stand alone tow dolly instead of the $89 quoted in my original contract). My experience at turn-in was positive, but I have no confidence in the Pittsburgh Ave UHaul, and the 12th St UHaul's inability to resolve overcharging me for the tow dolly has cast doubt on UHaul's customer service.
The latch on the trailer door needed lubricated as it was hard to open and close. The customer service was otherwise excellent.
Really enjoyed driving the van.
Nothing. The staff was wonderland, very helpful. I was in a pinch and they accommodated without any hesitation / problems and were very professional. If the need arises we will be using this location again. Thank you for all your help and professionalism.
Nothing, everything was top notch and all the employees were extremely courteous and helpful....Thank-you for a great experience!
The U Haul general manager was impersonal and unfriendly. He did not explain anything about the operation of the truck or the lift door and ramp. The truck itself was 20 years old. The brakes were horrible and there was so much play in the steering I could barely keep it on the road. I’ve been renting trucks from U Haul forever and my experience was always very positive. This experience has made me rethink whether I will use them in the future.
My sales associate Andrew sanfelice was wonderful couldn't have been any better hes a outstanding employee for the company !!!!!
