Customer Reviews for U-Haul Moving & Storage of Downtown Erie

750 comentarios

337 W 12th St   Erie, PA 16501

(814) 240-5500

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(814) 240-5500

337 W 12th St
Erie, PA 16501

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

James J.  |  Overall Experience 
Clasificación:
5.0

Thanks so much for everything in special for you amazing services in My sweet guy Quentin . You are the best.

Shaina A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

david m.  |  Overall Experience 
Clasificación:
4.0

I was very disappointed to find out that I was over my miles. I had no idea that I only had so many miles, I figured when I said I was going to Erie it would cover the miles I needed. That sucked in my opinion.

Julie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

GeorgeT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert m.  |  First Impressions 
Clasificación:
2.0

The worker was very rude. He was not helpful at all. We were unsure of what to do and when we asked he got an attitude.

Savannah F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd G.  |  Overall Experience 
Clasificación:
5.0

Some of the equipment I needed was not available. I was also charged for furniture pads that I did not use.

Floyd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan F. 
Clasificación:
5.0

Nothing, customer service was great!

PENNY B. 
Clasificación:
1.0

This was the WORST experience I have ever had with U-Haul. Nothing but endless problems since before I even picked up the Truck. I scheduled a 20 ft truck TWO MONTHS in advance to be picked up at 10:30am, they called me the NIGHT before and said they didn't have that truck, or ANY truck within a 100 mile radius. I had to be out of my apartment the next day, drive 10 hours, and start a job the following day. Then they finally found me a 15 ft truck. So I scheduled that. The next day when I was supposed to get the truck, they told me it wasn't there and rescheduled my pick up time, again. Then I got ANOTHER call saying they still didn't have it and they rescheduled it for a 3rd time.. so, I was supposed to pick it up at 10:30 and didn't get it until 2:30-3:00. Also keep in mind, I hired movers who also had to reschedule their day 3 different times because of U-Haul. That Is summing up my pick up experience. It was absolutely terrible and it will be the last time I use U-Haul. I'd honestly like a refund.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mercedes B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Maricarol S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D.  |  Overall Experience 
Clasificación:
5.0

Clean building and friendly staff. The gentlemen that was working at the time of the 12th st Erie location is awesome! I called and spoke to him and let him know that I was running a couple minutes behind and he said and waited for me which is extremely helpful and awesome!!!

Michelle B.  |  First Impressions 
Clasificación:
5.0

Very helpful, friendly, and courteous.

Cheryl H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Davis N. 
Clasificación:
2.0

The whole point of the online pickup share was to be easier and quicker. It took longer cause of the website wouldn't load or go to the next screen and I had to start over a couple times.

Lisa L. 
Clasificación:
2.0

I arrived on the lot to pick up the truck and was informed that they had no dolly or furniture pads available for the rental. This was never communicated prior to me picking up the truck. This location had to be reassigned as the original location (and any location within 200 miles) Did not have the size truck I needed according to a phone call from the corporate U-Haul dispatcher. After we picked up the truck from this location we discovered that several locations around town had the proper trucks that we had requested for our visit. We also had to visit additional locations to pick up dollies And furniture pads to complete our move.

Daniel M. 
Clasificación:
1.0

We will never use uhaul again, called to cancel our reservation 3 days before we were moving, that we booked 2 months in advance. Downgraded us to a smaller truck and needed to drive more SUVs down.

Brandon B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Micah E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

Excellent customer service, will not hesitate to use again.

Daniel R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James E. 
Clasificación:
2.0

The facility was clean, the local staff was friendly and helpful in the beginning, but several of us got stuck inside the building when the elevator got stuck on the 2nd floor, and the doors lock once you enter the stairs, so there wasn't a way or or back onto the storage floor. Customer service told us no one would come help us until the next morning?! We found an emergency exit that was unlocked and went out that way, but my storage unit was left open and unlocked because I was unable to get back onto the 2nd floor to close it up. I had to wait until staff showed up the next morning so I could get up to my floor from the stairs because the elevator is still broken. What started out to be a great experience quickly turned disastrous because all the customer help and emergency numbers and representatives were not willing to help us get in contact with anyone local that would help us get out of the building.

Brianna C.  |  First Impressions 
Clasificación:
5.0

Nothing! Both people we interacted with were professional and friendly and helpful!

Kevin L. 
Clasificación:
5.0

Staff very helpful. Really take care of the customer. Good people.

Erie Runners C. 
Clasificación:
5.0

Very clean units along with terrific staff members. I highly recommend this cite for any storage needs. Thank you. Terry Kerstetter

terry k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gao A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B.  |  Overall Experience 
Clasificación:
4.0

I was confused that I was charged for gas. I went 6 miles and put a gallon of gas in and thought that would be enough. No idling time either. Got charged $9?

John U. 
Clasificación:
5.0

Truck was not at listed location. We had to travel elsewhere to pick it up. I called the day before and all details were confirmed, but this ended up being false and inaccurate and I was not contacted prior to pickup.

Kristopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S. 
Clasificación:
5.0

Thank you !

ANDREW D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA D. 
Clasificación:
5.0

Have more than one associate at all times for faster customer service. The service was great, except for there was only one person working the whole store , and several people came in at the same time, some needed longer assistance.

Julia W. 
Clasificación:
5.0

The manager was very customer oriented in describing everything and letting me know I would be taken care of from beginning to end.

Daryhl P. 
Clasificación:
5.0

Very pleased!

Dane B.  |  First Impressions 
Clasificación:
3.0

Some promised equipment was not available. Told it was not returned on time.

William H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James H.  |  Overall Experience 
Clasificación:
5.0

Nothin ..the staff was great.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo L.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Connie H.  |  Overall Experience 
Clasificación:
5.0

Erie was fantastic, easy, professional and very clean.

Kelli T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDSEY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grant W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
4.0

Not much

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank D. 
Clasificación:
5.0

Nothing at this time. The staff were friendly and helpful, they were awesome!

Nadine C. 
Clasificación:
4.0

Better communication about pickup when a reservation has been moved from one location to another. I was originally supposed to pick up at the Pittsburgh Ave Location at 7 AM but after the reservation was moved to the 12th street location, my pickup time was switched to 10AM

Ben T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K. 
Clasificación:
5.0

Both people who helped me were very helpful.

ERIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS C. 
Clasificación:
5.0

Not a function of the location's appeal, but the van I rented had a problem; which I am surprised had not been identified. The driver's side mirror was loose and folded down fully after hitting a few bumps while I was driving. I thus had to manually adjust the mirror every 10 or so minutes by extending my arm out of the window. Not the safest thing to do

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

Windshields should be clean. Fortunately I intentionally packed cleaning stuff on tail of truck. Also should get 2 keys I thought I locked the key in the truck but luckily I dropped it on the driveway I was one block from the U-Haul return at my property playing musical cars to get the truck in the driveway at two in the morning and I thought I locked it in the truck. That would be a serious problem on the road but fortunately it was not a problem

MARK L. 
Clasificación:
3.0

I never received a receipt. When it was returned I was told it would take 10/15 to look over the van... of which I did not have rhe time to wait. Was then told that was ok.... they would email me a receipt. They never emailed me my receipt. Not happy about this!

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIguel P. 
Clasificación:
5.0

Great employees and overall an excellent experience

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

Didn't like the overage charges.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley L. 
Clasificación:
3.0

Holiday hours aren't convenient but I completely understand.

melissa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry R.  |  Overall Experience 
Clasificación:
3.0

There was no signature required to drop off the trailer. It made things easy to judt drop amd go, however, I felt uncomfortable not having proof that I dropped it off

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin C. 
Clasificación:
5.0

Was kind of lost when I first arrived, would be nice if the app would give an app location of where the truck was parked at as opposed to wondering around the parking lot. Other than that an associate greeted me as I walked in to get the keys and then before I could put the truck in park an associate came out to check me out. Great service!

Wesley W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CRYSTAL C.  |  Overall Experience 
Clasificación:
4.0

Bad experience online got booted off 3 times while dropping off trailer. Also put on hold for 30 minutes . Finally called 1800 and left it at the 12 st U-Haul. Not happy.

william D. 
Clasificación:
1.0

Uhaul charged me twice when I should've been charged .79 cents per mile like advertised, I was charged an extra $54 which is ridiculous. Would not recommend UHAUL again because of their bullshit fees.

Anthony G. 
Clasificación:
4.0

windshield wipers were broken, drivers door hard to shut, could not lock. I found out about wipers while on highway and could have been a dangerous situation. Staff is always friendly and efficient but the truck could use some maintenance.

Thomas F. 
Clasificación:
5.0

The people were very nice.

Jessica B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Athena P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel P. 
Clasificación:
5.0

Friendly staff and fast service

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

christine B. 
Clasificación:
5.0

It was very easy to reserve truck and the check in and check out was quick . Very satisfied and will definitely use this location in the future.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anna H. 
Clasificación:
4.0

The representative was actually helpful, which is an aberration for Uhaul in general. He didn't make any mention of the 24 hr. thing, as I came during business hours and he happily, quickly, and efficiently checked the vehicle back in. If only the rest of the experience with Uhaul was as customer focused as the drop off location.

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW T. 
Clasificación:
2.0

El cliente no dejó un comentario.

BARBARA H. 
Clasificación:
5.0

Staff always friendly .love renting from this location

LAURIE R. 
Clasificación:
5.0

U-Haul storage is great. Fast, convenience and friendly

Tabitha C.  |  Overall Experience 
Clasificación:
2.0

I was given a truck that had broken windshield wipers.....in the wintertime? I had to go to a auto parts store and spend 20 bucks and also time replacing them myself.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND H. 
Clasificación:
2.0

Manager is horrible & isn't friendly or helpful. She's only hurting business & needs to be trained in customer service cause she lacks any.

Neil M.  |  Overall Experience 
Clasificación:
5.0

Super helpful and efficient staff on site

KEITH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M.  |  First Impressions 
Clasificación:
5.0

I have rented from this location several times in the past few years. They are the best!

THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie P. 
Clasificación:
5.0

Always friendly...no issues.

LAURIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthonia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

Well run store

JONATHAN G.  |  Overall Experience 
Clasificación:
1.0

Inspect tie down locations or beef them up. D ring in trailer snapped off and allowed my $25k motorcycle to fall over and scratch up.

TY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK Z. 
Clasificación:
5.0

The facility itself was great. I do have a concern with all three of my storage units had dust, leaves and debris throughout on my couches and mattresses

Paula S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Khwan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
4.0

Thank you for your service there were no problems with our stuff have not seen any mice yet

Veronica G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Morris P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela F.  |  First Impressions 
Clasificación:
3.0

A big hole in wall in unit rat traps everywhere

Veronica G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Helene S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI G.  |  Overall Experience 
Clasificación:
1.0

Removed and threw away items before contacted to close out the unit. Never had this problem with any other storage unit.

Doug M.  |  Overall Experience 
Clasificación:
1.0

Only accessible Monday-Friday until 7 pm. Their is construction going on which caused all of my belongings in the storage unit to be covered with dirty and dust. Rat or mice droppings were found on my belongings

RAKIM E.  |  Overall Experience 
Clasificación:
5.0

Thank you for your staff they were polite and courteous don't change.

Miguel F.  |  First Impressions 
Clasificación:
5.0

The front desk lady is great!

Joseph S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS ALEXANDRA C.  |  First Impressions 
Clasificación:
5.0

Thank you for your services as I relocated and traveled 2hrs to storage. Four weeks later, moved again into my new place.

Allen E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric M.  |  First Impressions 
Clasificación:
3.0

Staff was not always very friendly. Seemed as though having to actually do any work while at work was too much to ask of them. The dust from construction made the facility dirty. Including the inside of the unit we rented. Also being locked out of the unit for a week because of construction was annoying since I still was charged for that time period.

Stacy S.  |  Overall Experience 
Clasificación:
1.0

They lady at the front was very rude and impolite and short patient

kenyatta h.  |  Overall Experience 
Clasificación:
4.0

Access hrs is what was concerning but other than that everything else is good!

TIA J.  |  Overall Experience 
Clasificación:
5.0

Staff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!

Farren S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michele B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Esther G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Selisa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kozani A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rita S.  |  First Impressions 
Clasificación:
3.0

Get new management

HENRY P.  |  Overall Experience 
Clasificación:
2.0

I'm being charged a higher fee than I was quoted!!! Please see me emails

Christine M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lori O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

HENRY P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

HENRY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B.  |  Overall Experience 
Clasificación:
1.0

I reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.

Jane F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P.  |  First Impressions 
Clasificación:
5.0

Very, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul

Desiree L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie B.  |  Overall Experience 
Clasificación:
5.0

Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Gracias

Debbie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

Staff very polite and professional.

Tony D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad H.  |  First Impressions 
Clasificación:
1.0

Everything In my storage unit was covered in black dirt

Mindy D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
4.0

We never got the access code or key to enter the storage unit after office hours

Aiden N.  |  First Impressions 
Clasificación:
5.0

Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  First Impressions 
Clasificación:
5.0

The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren't any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who's storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!

torrie b.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service and a resonable rate for thebunit size I needed.

Randall S.  |  Online Move In 
Clasificación:
5.0

Na

brian b.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.

James M.  |  First Impressions 
Clasificación:
5.0

Fast friendly service from start to finish!

William M.  |  First Impressions 
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