Customer Reviews for U-Haul Moving & Storage of Downtown Erie

Clasificación:

3.0

The trailer had some running lights that weren't working and the girl that serviced my contract was told that and all I got was her signing that the running lights didn't work and no effort to fix them before I left. I had now been left in a corner and had to get a trailer. I had gone to the Pittsburgh area on about 10 days before this and asked to have a 5 x 8 trailer available which even then it was too big for my needs. I I went there the day before I was supposed to pick it up just to make sure about the arrangements and then I was told that I would be going to the 12th St. area which is another 4 miles for them to place on Pittsburgh from my home. While I was at the 12th St. store I was told by the girl at the desk at the time that my trailer would be ready for me the next day at 10 o'clock when I had originally asked for it at seven when the Pittsburgh store was going to open. They agreed to have it ready around 7 o'clock in the morning and I went home. Just as I was getting to my garage, my phone went off and Joe from 7 to 4 area code called me and said that my trailer would be available 20 miles further south of where I am and I told him that wasn't acceptable and that they were notified by a trail is available but he would give me A free day travel so I excepted that and then I called back to the 12th St. store and they told me I could pick it up that day which I did. It was a different girl who helped me hitch up the trailer, but she was overwhelmed with other customers and didn't complete things to my satisfaction. When I told her about the running lights not working I had to chase her into the store and basically asked her just to sign the contract saying that they weren't working. I was planning to travel during daylight hours.And I loaded the trailer the next day and left for my destinations in Morristown New Jersey the following morning early. Go to that I called ahead to Vito‘s service Center and spoke to the owner Vito who said that his he would be open until 430 on Friday and his hours on Saturday were 92 I told him that I could probably get there on Friday if my trip went uneventfully and it did so when I was ready to bring back the trailer on Friday I called ahead just to make sure I knew where to drop the trailer before I got there and he told me that he wasn't there and then he wasn't going to come back and I asked him if there were other places I could drop them at any other places I could drop it at and he gave me a place on route 10 in Morris Plains, but when I went there it was closed and didn't look like it had any U-Haul's there at all. This was at 2:30 in the afternoon on Friday. So the next day Saturday I brought it In on Saturday to Vito's and no one was there at 9 o'clock so I backed it in the best I could leaving it at 30° angle off the street on his property. He arrive there around 9:10 and told me that he I should have put it in the place where he told me to go over the day before and complain about how I backed it in. I don't think he has any idea of what good service is. All he did was complain about being overloaded with trailers.I called Joe again on Saturday a few minutes after this and confirmed that I had left the trailer and had taken pictures of it in the property on the property in front of Vito's garage.

Clasificación:

4.0

The truck that I rented wasn't very maintained or some things were overlooked at inspection of vehicle. Reason for me saying this is because the truck going down the highway at 60mph it shakes and almost felt like I was going to go off the road. And the rear tires of truck were almost bald ..

Clasificación:

1.0

I reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.

Clasificación:

5.0

i felt thinks went really well.

Clasificación:

5.0

Good job

Clasificación:

2.0

Dolly that i ordered was not in the truck, back of truck was muddy.

Clasificación:

3.0

Make it easier to get through on the phone and have the staff be more professional.

Clasificación:

5.0

Nothing I can think of. The people were wonderful.

Clasificación:

5.0

Treatment them good like the same way u did to me,u-Haul is the best

Clasificación:

1.0

Stop over charging and double charging people false advertising prices then charging otherwise

Clasificación:

4.0

Nothing, all good.

Clasificación:

5.0

All was good

Clasificación:

5.0

Very polite, professional and efficient. I would definitely recommend them.

Clasificación:

5.0

The truck handles differently empty than loaded. So empty it sways more. Nine hours of driving takes alot of strength.

Clasificación:

5.0

Staff is very helpful. I trust the whole process

Clasificación:

4.0

When I rented the truck under the $19.99 deal and returned the vehicle ahead of schedule I was charged an additional $20 because I didn't drive the exact destination I projected, though the move was local. This should be explained to the customer upfront, that they will be penalized if they miscalculate their distance, even if it was under 50 miles.

Clasificación:

5.0

Very, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul

Clasificación:

5.0

Very good

Clasificación:

3.0

Light in Cargo don't work,Need to maintain&service cargo space(Door&Light) many cuts from door latch area.

Clasificación:

3.0

Everything was good, and good people. Just the location is different for me being from the country but it's a good location I would say.

Clasificación:

5.0

AWESOME VARY APPRECIATIVE THANK U ALL

Clasificación:

5.0

AWESOME GIRLS ON TOP OF IT

Clasificación:

2.0

Be more consistent when checking the trucks. No one wants to worry about being held responsible for the previous renter.

Clasificación:

3.0

Clean the interior! There was soda spilled on the entire interior. Additionally, with COVID-19 being an issue, i thought the cleanliness of the vehicle was entirely unacceptable. It smelled of body odor and the dash, steering wheel, cupholders, and radio were filthy. I had to clean the entire interior with hospital grade disinfectant before I could drive the vehicle.

Clasificación:

5.0

Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Gracias

Clasificación:

5.0

There was trash in the trailer when I picked it up. I had to clean it up before I loaded my stuff.

Clasificación:

3.0

Listen to customer with some urgency and appreciation and when wrong above all offer some resilient resolutions instead of rudeness and sarcasm

Clasificación:

3.0

Had to fill tire before I picked up, low tire by end of day

Clasificación:

5.0

Relocate the front counter nearer to the customer entrance door.

Clasificación:

2.0

The overall experience was terrible

Clasificación:

5.0

The truck was not clean. Cigarette butts under the seat.

Clasificación:

5.0

Staff very polite and professional.

Clasificación:

5.0

All was good. The intake person was particularly cordial and efficient.

Clasificación:

4.0

I didn't get my money back

Clasificación:

5.0

Very good service

Clasificación:

5.0

Location, staff, and vehicle were great but this is the second time I've rented in past couple of months and have had issues with mobile pickup both. It simply will not work whether I use app or browser version of check-in.

Clasificación:

5.0

Heather, waa great!

Clasificación:

5.0

Heather the customer representative on 12th and chestnut was amazing!!!!!

Clasificación:

3.0

I rented a car carrier and the employee was adamant that I not hook up the trailer to the truck , she did it herself and took a picture. Problem is I was on my cellphone being a salesman and did not pay too much attention. Unfortunately the girl did not not tighten the hitch over the ball ( it screws down ). Once I started pulling the car onto the trailer and the front end of the trailer lifted into the air and almost caused a catastrophe! Normally this location is one of the best. Appears this employee was new or did not want to be there.

Clasificación:

5.0

Great customer service! Place was very clean and efficient!

Clasificación:

1.0

Everything In my storage unit was covered in black dirt

Clasificación:

4.0

Learn to read to a gas gauge. When I rented a truck it was a little over 7/8 and return just under 7/8 but the guy recorded it as just under 3/4 so I got charged a big fuel surcharge. Called GM and she was looking into it but never called me back.

Clasificación:

4.0

The vehicle which I used stalled twice and the radio did not work in it

Clasificación:

3.0

Online service did not work for me took along time to return it

Clasificación:

5.0

Omg the staff there was super nice and friendly to me i appreciated that

Clasificación:

2.0

Inspect your equipment before renting it out, so customer doesn't have to sit along an interstate highway for 3 - 3 1/2 hours waiting to get repairs completed, which may have been noticed and fixed prior to renting.

Clasificación:

1.0

The truck had a bad alternator

Clasificación:

3.0

Get this location some tools! I had to drive to another Uhaul to get the ball reversed on the hitch I purchased. Local facility should have tools. Kanon, the rep., was great at her job.

Clasificación:

5.0

Kanon Green was just amazing friendly welcoming and helpful. She answered any questions I had and explained everything. Great customer service and very professional !!! This was my second visit at this location both times kanon Green was the employee I talked with. Truck was very clean.

Clasificación:

4.0

We never got the access code or key to enter the storage unit after office hours

Clasificación:

5.0

Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.

Clasificación:

5.0

The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren't any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who's storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!

Clasificación:

5.0

Excellent customer service and a resonable rate for thebunit size I needed.

Clasificación:

5.0

Na

Clasificación:

5.0

Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.