Comentarios del cliente para U-Haul Moving & Storage of Douglasville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Douglasville

Grado total:

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Cary Z. en

Grado:

Need to speak to manager at location about rate charged. They over charged me

James W. en

Grado:

El cliente no dejó un comentario.

Luis E. en

Grado:

when i got my trailer the guy made me try my turn signals, brake and hazards, he said everything was OK so i went home. got home and my brother asked me to do the same test, we found out that the right turn signal wasn't working, after loading the trailer i went back to the location to get the bulb changed, the dude said that it was my car electrical plug that wasn't working properly, didn't feel like arguing with anyone so i drove 900+ miles to NJ with no right turn signal, risking being pulled over.

Kevin C. en

Grado:

El cliente no dejó un comentario.

Malcolm H. en

Grado:

El cliente no dejó un comentario.

Deirdre S. en

Grado:

Great facility

Dale O. en

Grado:

El cliente no dejó un comentario.

Angela W. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

El cliente no dejó un comentario.

Dianna T. en

Grado:

It's a typical uhaul center location and it's like all the others. Understaffed, filled with millenials who don't know anything and fumble through the day. The most popular answer they have is "I don't know".

Deirdre S. en

Grado:

El cliente no dejó un comentario.

robbie C. en

Grado:

I’ve rented a bunch of times from uhaul in the past, but this experience of a truck rental had the smell of marijuana in the cab. The vehicle was not clean inside as the cab.

Patricia C. en

Grado:

Very good customer service.

Basil T. en

Grado:

Truck was clean but had a real bad odor. Service was excellent.

David C. en

Grado:

El cliente no dejó un comentario.

Arturo B. en

Grado:

Overall truck was clean but cabin smelled like smoke and engine light was on.

Leonard R. en

Grado:

El cliente no dejó un comentario.

Kevin C. en

Grado:

El cliente no dejó un comentario.

Sonya W. en

Grado:

El cliente no dejó un comentario.

Deedra W. en

Grado:

El cliente no dejó un comentario.

Cedric C. en

Grado:

Have more employees working at the registers so the wait won’t be so long.

Carlton H. en

Grado:

El cliente no dejó un comentario.

Deborah A. en

Grado:

Make sure there aren’t lights on the dash lit up on the uhaul you give people. ie. tire pressure, passenger door open. The truck also seemed out of line.

Jamini H. en

Grado:

The equipment was clean but not well maintained. The customer service was not great. I refueled the truck I rented and provided a receipt, but I was still charged a fee. When explaining this to the employee, he just gave a blank stare and did not comment. After realizing he would not respond, I just told him to charge it. When renting the truck, I asked how many MPG the truck got and the employee said, “I don’t know”. There was no way to know exactly how much fuel to put in the truck. If it wasn’t fueled to the correct notch, it was only slightly off. I believe there needs to be better instructions on how to refuel the trucks, so the customer isn’t guessing.

wykessa g. en

Grado:

Thanks

Wykessa G. en

Grado:

El cliente no dejó un comentario.

Ken H. en

Grado:

Holly was great, she knows her stuff Thanks again, Ken H.

Alberto R. en

Grado:

El cliente no dejó un comentario.

Susan B. en

Grado:

El cliente no dejó un comentario.

Jerry M. en

Grado:

El cliente no dejó un comentario.

Patricia H. en

Grado:

El cliente no dejó un comentario.

Archie H. en

Grado:

El cliente no dejó un comentario.

Kevin C. en

Grado:

El cliente no dejó un comentario.

ralph M. en

Grado:

great staff check out great

Carl C. en

Grado:

Polite people and work to please you

Walter G. en

Grado:

El cliente no dejó un comentario.

loria S. en

Grado:

El cliente no dejó un comentario.

Mary W. en

Grado:

Keep doing what your doing, your doing it right God Bless!!

James B. en

Grado:

Great staff, nice professional people.

Gerald J. en

Grado:

El cliente no dejó un comentario.

Yalawa Q. en

Grado:

I had a terrible experience with the Conyers GA location and then came to the Douglasville HA location and they ALL had the BEST CUSTOMER SERVICE THEY WERE AWESOME!!!

Jamesallen C. en

Grado:

Staff was very friendly and helpful.

LaZondra H. en

Grado:

Staff was very friendly and did everything they could to accomodate my needs. (With a smile )

Willie S. en

Grado:

Outstanding Job!!!

KATHARINE B. en

Grado:

This facility was clean and well maintained but I would suggest they work on the parking situation as there never seems to be enough parking for their customers.

Brandy P. en

Grado:

Staff could upgrade their P&R skills

frantz h. en

Grado:

Good customer service they fixed the problem right there

CHERYL J. en

Grado:

Will definitely use if I ever need storage or Uhaul rental

Brenda A. en

Grado:

Great customer service, great staff, everybody was always courteous and respectful whenever I showed up. If ever I have to do any moving, I'd choose U-Haul. Thanks again for everything!

LEVIS P. en

Grado:

well trained staff and very helpful

Roslyn H. en

Grado:

Great service, location and upkeep!

MYRA BERDINE A. en

Grado:

Thank u to Ms. Holly Greene & her staff for all of their help in this transition.

frances e. en

Grado:

Our sales guy mike was amazing. Joe was also great. Everyone so helpful and friendly.

william t. en

Grado:

Very secure well lite cameras and under surveillance

JEAN H. en

Grado:

Good Job!

Tateanna S. en

Grado:

I love you all and if I have to come back I will come back

Latanya M. en

Grado:

Very pleasant experience.

Warren S. en

Grado:

The UHaul team were very helpful and courteous...

Joshler M. en

Grado:

I have to say I’ve been a customer with 4 10x20 storage units for about 2 years now I have never had any bad experience there I’m sad I’m leaving caused I really appreciate the fact they go above duty

Janice T. en

Grado:

Service provided was prompt, friendly, and professional

jennifer b. en

Grado:

🌟🌟🌟🌟🌟

gale h. en

Grado:

The staff were extremely helpful!

SHARETTE D. en

Grado:

I prefer a drive up storage area so I am rating this location as a 3. Also they were not flexible with changing payment due date. I had to pay for a whole month even though I moved out on the 8th

Sheri B. en

Grado:

Thank you for everything.

MARIO M. en

Grado:

Thanks Holly for always treating your customers with respect and understanding things happen to good people. She should be managing all stores. I've had my storage for 4yrs she always returned calls.

ANTHONY R. en

Grado:

The associates at U- Haul storage Douglasville, Ga Hwy 5 get two THUMBS UP!!!!!! Great job guys Keep up the good work.

Dennis D. en

Grado:

would use services again anytime.

Micah H. en

Grado:

I wish the units had about 2 more feet of head room, but all in all Holly and the crew were awesome.

Connie P. en

Grado:

Your storage unit apparently has rats. I had curtains and bedspreads that have holes in them now, and we're covered in rat feces!!! I am very disappointed and will not be paying for the last mo fee!!

Karyn J. en

Grado:

Everyone was kind and friendly. I will use U-Haul again. I have always used U-Haul for my moving needs.

timothy C. en

Grado:

After the day we had with uhaul and being routed to three different locations in the rain and tired, this location was more than accommodating. They walked me through everything and we're really nice.

Andrew s. en

Grado:

The staff & overall facility were excellent. Access to specific unit was less than desirable. Elevator down- WALK UP made usage difficult. Recommendation would depend upon what is needed to store

Dennis D. en

Grado:

the gentleman that attended to me was very courteous and helpful. no problems encountered.

ROSALIND L. en

Grado:

Associates were very helpful, and professional.

Tammika S. en

Grado:

Great service from staff

Erdsley P. en

Grado:

Staff was very helpful and ready to assist.

Janice T. en

Grado:

My debit card was charged on 11/30/18 for moving supplies ordered online on 11/27/18 but cancelled online 11/28/18 and less than 24 hours after the order was placed. A refund has not been applied.

CIARRA F. en

Grado:

.

LINDSAY W. en

Grado:

None

Kimberlyn S. en

Grado:

The young man that owns this business has been amazing. and patient. I've had a few issues with the closing of selling my home and getting things moved. He has been so understanding. Thank you so much

Stephanie H. en

Grado:

.

Jason m. en

Grado:

Na

Christopher M. en

Grado:

Great storage space for what I needed, convenient and clean. Ideal location to truck rental facility with easy access.

Romonda M. en

Grado:

Overbook and customer service suck

PATRICIA L. en

Grado:

The only thing that was problem was the location.

Tawni B. en

Grado:

Very clean!

andrea h. en

Grado:

👍🏾

Georgia K. en

Grado:

Served my needs for a few months.

Angela T. en

Grado:

I really appreciated the courteous nature of the staff during my time.

cheryl m. en

Grado:

I was told I would have to pay $14.00 more for insurance when I paid the $84.00 up front. Also, I dropped the uhaul off a day early and told there would be no refund for the extra day I didn't use.

Jeri F. en

Grado:

All things great except elevator was out of order which made moving heavy items difficult, especially for a 79 year old man.

RUSSELL D. en

Grado:

Fix the elevator

Ruthie G. en

Grado:

The elevator was broken & the staff attitude was deplorable

CAROL C. en

Grado:

NEVER LEFT D'VILLE!! LEFT W/UHAUL2CHI.AV (4.7M) WNT TO SANITATION + BACK CHI.AV(.07Mx2) TRCK STAYED HOME ALLNIGHT W/ FURN IN IT. LEFT2UHAUL(4.7M)CHARGED 103M! HAD 2ASK4 RECEIPT. POLICE CALLED ON ME!

kimberly c. en

Grado:

Too expensive over charged

Maurice J. en

Grado:

Movers by Faith was excellent.

Renee M. en

Grado:

Great Service

DE`IVORY J. en

Grado:

The staff was rude everytime I called or they called me. I will not be renewing my storage with them ever.!

Mike K. en

Grado:

Great staff.

TRACIE W. en

Grado:

Holly and staff are wonderful!!!! The gentlemen that helped me were awesome.) You have a great crew in Douglasville.

Dennis D. en

Grado:

would use service again