Customer Reviews for U-Haul Moving & Storage of Dolphin

Rating:

5.0

Excellent services!

Rating:

5.0

Excellent service from Luis and Andres

Rating:

5.0

People who are working there were helpful and nice. Thank you very much

Rating:

4.0

La persona que me atendió, no recibí buen trato (señor Ivan)

Rating:

5.0

Roaches in the van, both Young small ones and big adult ones.

Rating:

4.0

I asked for a 20 foot car because of the size of the down payment, they relocated me saying they wouldn't have the truck at the location I reserved, ok, on the day they gave me a 26 foot truck claiming they only had that one or a 10 foot one, the one I reserved 9 days in advance, I was upset and had no option so I took the 26-foot one that barely entered the condominium and was in front of the neighbor's house who came to complain to me several times until I removed the truck...

Rating:

5.0

excellent unit to safely transport my furniture, they are airtight against rain

Rating:

5.0

Everything was great. The easy way to make the reservation, pickup and drop off. It was outstanding! Thank you!

Rating:

5.0

Very good service. The girl who took care of us very well. The boy too. 10 points! Scale 1-10

Rating:

5.0

Un yes

Rating:

2.0

The day that I want to do the rental, the lady that was there all she did was give a hard time and she was not helpful at all. She gave some rude answers. And had a lot of sarcasm. I literally had to figure out how to rent the vehicle online because she wasn’t helpful at all.

Rating:

3.0

The gas reported on the form was a quarter tank higher than what the van actually had. The mileage calculated was higher than was actually covered. Resulting in a higher cost.

Rating:

1.0

I would suggest to call the customer before canceling their reservation. I was on the middle of moving and my reservation was canceled because I arrived 45 minutes late to pick up the truck. But after they couldn’t get me another truck so I had to get a van instead which made me do multiple trips….

Rating:

1.0

Opening time on Saturday is 7 am. The employee arrived at 7:15. and she told me that for future rentals she should not ask for the truck at 7 because they will always be a little late. I have photos with the time in case you are interested, I will send them

Rating:

5.0

Very friendly staff and great experience!!!!

Rating:

3.0

Employees on phones delaying the process

Rating:

5.0

No other comments

Rating:

5.0

I was treated by very friendly and efficient people.

Rating:

3.0

Truck was of old model. Did not have back camera and breaks should be improved.

Rating:

1.0

This was about the worst experience I could have. I called to reserve a truck, and informed the person that it was a one-way rental. I was told it would be $19.95 plus $0.99/mile (which should have totaled about $50). I accepted those terms over the phone. I show up the next day to pick up the truck only to be told that no, that was the "in-town" price, and that it was going to cost $114 which only included 30 miles, and that any extra miles would be charged at $1.19 per mile. Since I was in a jam and needed the truck, I accepted anyway. Then, on the way to the destination, I realized I might not arrive in time to drop off the truck. So I called and they told me just park the truck in the lot and drop the key in the drop box. I did. Afterward, I find out (without having been told when I called) that there was a $20 after hours processing charge. For what? Taking the key out of the drop box? What is different between that and showing up during the day? What additional work was required that justifies a $20 charge when the truck was returned long before the 24-hour rental period had expired? I will NEVER personally do business with U-Haul again. I will work hard to find another company to use, and I will let others know of my experience as well.

Rating:

2.0

Seat belt wasn’t working in the UHAUL. Was delivered after they closed and was charged a “after hours fee” ridiculous

Rating:

5.0

2nd time here and it’s the best U-Haul location I’ve ever been to. Fast and reliable service

Rating:

5.0

Give the associates a salary raise. They were extremely helpful, organized, and very knowledgeable of the products being offered, specially the girl associate working that morning.

Rating:

5.0

Perfect

Rating:

1.0

Lo peor!! La mayoría de mis cosas se dañaron!! Y nadie responde!

Rating:

4.0

Cabin could be better cleaned. Employees are very friendly and willing to help.

Rating:

5.0

Good servc

Rating:

5.0

More lights in the back parking lot with a sidewalk would be great!

Rating:

4.0

I had no trouble with the storage unit. My problem was with the cargo van I rented from U Haul for my son. The first day he had it, it wouldn't start. He missed his first day of work. Then it broke down 3 more times after that, leaving him stranded. I hope to receive compensation for all our troubles. Road side assistance and " traffic" and customer service were called many times. Jane Boone 24107769 Merry Christmas

Rating:

4.0

Revisar el tablero de las unidades, la que yo use tenia una señal de "falta de aire al neumático delantero izquierdo " y en realidad no le faltaba, en general todo bien, unidad limpia, en buen estado y su problema

Rating:

5.0

Good customer relations

Rating:

5.0

Facility and staff were very friendly all around. Would use again and again.

Rating:

5.0

The staff was very friendly, attentive and helpful. The truck was ideal. Thank you for your attention.

Rating:

3.0

Excellent

Rating:

5.0

Have more trucks

Rating:

1.0

Store employee was 30 minutes late to open store. Wasting mine and multiple customers time. He made zero effort to be helpful once opened and had no idea where the trucks were. Terrible experience overall, zero regard for the customer from the customer service phone number and store employees. Never using U-Haul again.

Rating:

2.0

1) My reservation (online) was for 4 hours. The return time allowed by the online reservation system was after closing time. The personnel at the location stated because the return time was after their closing time, I would need to return the next day and be charged for a full days rental. 2) The driver's side rear marker light and the passenger side tail-light and brake light did not work.

Rating:

5.0

Excellent, polite, helpfull staff, when I rented a 9 ft van was also able to extend the rental. I didn't even know this location existed and its within a mile of my house. As soon as a 10 x 10 space opens up, I plan on renting one at this location.

Rating:

1.0

Horrible service, dirty truck, sounded like it was damaged, couldn’t go over 35 mph. Customer service was horrible as well.

Rating:

1.0

Poor service never renting with uhaul again

Rating:

5.0

I rented two Trucks/Vans this week. They delivered it to me a little dirty but they didn't charge me for cleaning when I delivered it like last time. The young people who are working at this location are attentive and kind.

Rating:

1.0

My reserved equipment was not there. I had to pay more than I wanted to to get alternate equipment. I was kept waiting for over an hour. I was not offered any compensation for my time spent or my equipment not being available after my reservation was confirmed. Very poor service.

Rating:

5.0

great staff. clean units

Rating:

4.0

Mats and hand truck should be removed, that space is valious for me... Also in the cargo was missing lighting.

Rating:

5.0

Both, the lady who I made the reservation and the young man whom I returned the rental truck were extremely helpful and respectful. Thank you so much for your service

Rating:

5.0

This team is great.!!!

Rating:

5.0

Todo 👍

Rating:

5.0

Proceso fácil y rápido, en esta localización tienen buenas atención y estacionamiento cómodo

Rating:

5.0

María, the service Teo at the Dolphin location provided an outstanding customer service

Rating:

5.0

The team was very professional and helpful, and the equipment worked flawlessly

Rating:

4.0

El equipo tenía muy mal olor a sudor fuerte. Recomiendo desinfectar antes de entregarlo al cliente

Rating:

5.0

Yes, Maria, The service rep , provided an outstanding customer service

Rating:

3.0

The real bad thing about this storage place is that you can’t never get in the building with your code. We have talked to the front office and they would say that’s how that facility is. We changed the code and reset it a few times and nothing …so we had to go through the door in the back ans walk to the main door and open it from inside so it’s really not even secure because that door in the back was always open and you didn't need a code. I was getting frustrating.

Rating:

5.0

same

Rating:

1.0

Staff was very unfriendly and un helpful. When i returned the trailer a staff member was sitting in a UHAUL truck with the AC running and watched me look around for someone to find out where to leave the trailer. I ended up unhooking the trailer and leaving it in the same place i found it when rented, then the UHAUL staff member came out from the UHAUL truck he was in and told me to go to the front desk top complete. check out. At the front desk the person there asked me if they helped me unhook the trailer and i told him what happened and all he ignored my comments about the staff being unhelpful. Will not go to this location again.

Rating:

5.0

Good jobs

Rating:

5.0

The clean conditions could be better. The customer service is greatly

Rating:

5.0

Very good service

Rating:

5.0

All was ok

Rating:

4.0

Van was not cleaned. Oil message was on.

Rating:

5.0

Excelente

Rating:

4.0

the a/c didn't work!!

Rating:

2.0

Accuracy with the time a vehicle is available

Rating:

5.0

Yes

Rating:

5.0

Andres was a true professional

Rating:

1.0

Terrible all around. Even more the fact that I checked out in January yet you still trying to bill me. Now it saids I moved out 4/19/2023. I will never use this location again

Rating:

2.0

Still hadn't received my credit card credit for canceled same day for showing me a locker with a lock on it.

Rating:

5.0

Great customer service by Carolina

Rating:

5.0

Kate, Haimaa, Pablo: Great assets for U haul

Rating:

5.0

I had the pleasure to be helped by Carolina and it was great. Best customer service I’ve had.

Rating:

5.0

Quiero seguir por muchos más años trabajando de la mano con Uhaul, son parte indispensable de mi negocio, gracias por permitirme estar con uds, todos estos años.

Rating:

5.0

The staff was pleasant and the facility was clean.

Rating:

5.0

The GM in that location and all the regular staff are very professional and friendly

Rating:

5.0

This guys are simply the Best hand down. Highly recommended.

Rating:

5.0

Excelente todo

Rating:

1.0

Horrible experience, was a customer for 6 years and the owner just kicks us out without warning due to a door triggering an alarm that we didn’t know about or get a warning. Floor would get flooded with water and nothing is safe in the units for that very reason, staff is not friendly at all and very disrespectful. Will never return here

Rating:

5.0

Excelente atención

Rating:

5.0

Excellent customer service Cudlo for the manager Maritza Martínez and great staff member

Rating:

5.0

Conseguí un personal muy atento y diligente muy contenta con la atención y familiaridad , gracias

Rating:

5.0

Me Issa and her team were awesome!!!!! I’ll be back for sure!!

Rating:

3.0

The trailer parked in front of the door way is a accident waiting to happen. Huge safety issue. The place is so small that it tight to move around in the facility parking area. The young lady in the office was very pleasant. That was such a plus.

Rating:

4.0

Estoy muy agradecido por su amable atencion,y su excelente servicio,,( Gracias)!!

Rating:

5.0

La manager es muy servicial y amable.

Rating:

5.0

Thank you the last year has been a great experience

Rating:

1.0

BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.

Rating:

5.0

Thanks for the great service

Rating:

2.0

I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it’s near my office. But since you have this new woman as manager, it’s nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor I can go one and one. But my question is, I don’t understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive

Rating:

5.0

Servicio muy bueno y rapido.

Rating:

1.0

Estimados Señores de U-Hail, Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora “gerente” a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172 .Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito “storage” a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad Un cordial saludo Roselyn Verhelst de Arenas

Rating:

5.0

Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs. I am really happy that I selected this facility. Thanks Menissa, for sure I will recommend your place to my friends.

Rating:

5.0

The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,

Rating:

2.0

I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.

Rating:

3.0

Cleaning can be better both in the storage and specially in the truck rentals.

Rating:

5.0

Willi, the GM provided excellent service.

Rating:

5.0

The guy costume service was very nice, super helpful, thank you

Rating:

5.0

Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias

Rating:

5.0

Uhaul is the most convenient place to storage every person's goods.

Rating:

5.0

Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .

Rating:

5.0

The manager is an excellent person.

Rating:

5.0

Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.

Rating:

5.0

Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!

Rating:

4.0

Service very good thanks.

Rating:

5.0

Staff very friendly and helpful.

Rating:

4.0

Bathroom never had toilet paper or paper towels

Rating:

5.0

Im happy

Rating:

5.0

EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%

Rating:

4.0

Great

Rating:

5.0

Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.

Rating:

5.0

Awesome personnel, attentive and knowledgeable. Location is super convenient.

Rating:

5.0

It was excellent

Rating:

1.0

Entregue el storage y me están cobrando

Rating:

4.0

Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit

Rating:

5.0

Will rent another unit whenever needed, very satisfied.

Rating:

4.0

Clean and well maintained .

Rating:

1.0

I need to talk to somebody higher authority

Rating:

3.0

Uhaul charge my account twice..left me stranded and overdraft...

Rating:

4.0

ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.

Rating:

5.0

Great experience overall!

Rating:

4.0

All good thanks

Rating:

5.0

No comment but I like to say thank you!

Rating:

5.0

You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job

Rating:

4.0

Only problem: No personnel in the location available for assistance in moving things to the storage facility.

Rating:

5.0

very helpful

Rating:

5.0

N/A

Rating:

3.0

Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.