Customer Reviews for U-Haul Moving & Storage of Dolphin

Clasificación:

5.0

Exelente atención

Clasificación:

5.0

The young gentlemen that helped me with the trailer was attentive and quick. I was in and out in under 15mins. Hook up and return was just as flawless.

Clasificación:

4.0

Location is too far out of we’re we buy and shipped things back to home country

Clasificación:

5.0

Is the best they get the job done !!

Clasificación:

5.0

He disconnected the trailer and told us he’s got it from there - quick and easy!!!!

Clasificación:

5.0

Kudos to the entire team 👏

Clasificación:

3.0

I made a reservation online and only took a minute. Unfortunately, when I was driving the vehicle, the engine light came on. I called and notified the location. Upon returning the vehicle, the charge was NOT what was advertised. I spend $60 more than advertised to rent a uhaul van. Needless to say, I was not happy about the charge. In the end, I did the job I needed to do for the day. However, I will definitely look elsewhere to rent a vehicle next time.

Clasificación:

5.0

Muy buena atención

Clasificación:

5.0

Sí

Clasificación:

5.0

thank you very much for your services

Clasificación:

1.0

The manager and the girl that works in the front are fuel hogs. They rip people off.

Clasificación:

3.0

I rented a one-way truck and trailer from this location. Since the truck and trailer was not assigned to them, they could care less about the mechanical condition of the vehicle. The truck had a half-bald front passenger tire and I had to contact Uhaul road service to change the front passenger tire prior to my 2000 mile trip the following day.

Clasificación:

5.0

Great

Clasificación:

1.0

Alquile el camión para mudarme recorrí 9 millas al devolverlo le puse 3.5 galones de gasolina y el día de hoy me encuentro con la sorpresa de que me cobraron $19.91 adicionales de mi tarjeta lo cual es equivalente a 6 galones de combustible me comuniqué con el gerente y le expliqué que yo le coloque combustible al camión y que aparte de eso su factura indicaba que rodé 9 millas por lo cual es imposible que un camión consuma semejante cantidad de combustible a lo cual se dedicó a responderme que el no sabía si yo había dejado el camión encendido todo el día le expliqué que no que el camión estuvo parado hasta que se cargó y que de ello tengo testigos a lo cual hizo caso omiso. Toda esta situación me tiene indignado y ofendido porque siento que me están robando y se que no es las políticas de la empresa.

Clasificación:

2.0

The customer service wasn’t bad, but they give me wrong information about the fuel policy, since they told me to fill the gas up to 1/4 to get 32 dollars back, and when I returned the truck with more gas they said it was a mistake and they only give me 11 dollars, making me losing money in gas

Clasificación:

5.0

I can’t think of anything - excellent experience and service

Clasificación:

5.0

Amazing service.

Clasificación:

5.0

Somewhat old vehicle

Clasificación:

5.0

Entrance storage building is directly in from of a parking spot. This makes it difficult to load things into the unit

Clasificación:

5.0

The staff was very polite and helpful that was really surprising being that it was Miami nothing bad to say keep up the great work..

Clasificación:

5.0

Ecxelente atención

Clasificación:

2.0

Missing equipment

Clasificación:

5.0

👍🏽

Clasificación:

5.0

Great team. Very flexible. Easy to rent.

Clasificación:

5.0

Perfect from start to finish.

Clasificación:

5.0

Buena atención de la señora rubia q me atendió, se me olvidó preguntarle el nombre. Gracias

Clasificación:

5.0

The manager was very nice and the staff member who handled my rental was very knowledgeable and a pleasant person to speak with.

Clasificación:

5.0

I guess everything went correct.

Clasificación:

3.0

The guy behind the counter was not helpful and didn't want to help you. This was at 9:00am looking for a dolly.

Clasificación:

2.0

Multiple issues with staff and unit. Issues with access hours as well.

Clasificación:

5.0

friendly staff ,equipment was clean and ready...understaffed on weekends..

Clasificación:

5.0

Excelente

Clasificación:

5.0

Amir and his team were very professional, polite, and informative. They literally made my moving experience stress-free! I would gladly recommend this U-Haul location to anyone seeking a pleasant experience regarding information on U-Haul's many moving options and services.

Clasificación:

5.0

Just keep doing what you are doing!! Wonderful staff great group of young people< Very polite and professional!!!

Clasificación:

5.0

Excellent and attentive service. The pick up and drop off process was simple and smooth.

Clasificación:

4.0

Great experience. I needed a van for a couple of hours to move some household furniture. The price and services offered were fair. The van was in decent condition. Julio, the employee who assisted me was courteous and professional.

Clasificación:

3.0

Online advertisement should be honored in store if there is a discrepancy. Other than that the service was good.

Clasificación:

5.0

Outstanding customer service, Maria and team are very kind and friendlt

Clasificación:

4.0

Tank of gas on empty, very annoying when your in a hurry. Said 50 miles to empty. Totally un acceptable

Clasificación:

1.0

Horrible employee attitude. No manners. No professionalism. Staff should be changed and improved.

Clasificación:

5.0

Excelente

Clasificación:

5.0

Excelente

Clasificación:

5.0

Excellent services!

Clasificación:

5.0

Excellent service from Luis and Andres

Clasificación:

5.0

People who are working there were helpful and nice. Thank you very much

Clasificación:

4.0

La persona que me atendió, no recibí buen trato (señor Ivan)

Clasificación:

5.0

Roaches in the van, both Young small ones and big adult ones.

Clasificación:

4.0

I asked for a 20 foot car because of the size of the down payment, they relocated me saying they wouldn't have the truck at the location I reserved, ok, on the day they gave me a 26 foot truck claiming they only had that one or a 10 foot one, the one I reserved 9 days in advance, I was upset and had no option so I took the 26-foot one that barely entered the condominium and was in front of the neighbor's house who came to complain to me several times until I removed the truck...

Clasificación:

5.0

excellent unit to safely transport my furniture, they are airtight against rain

Clasificación:

5.0

Everything was great. The easy way to make the reservation, pickup and drop off. It was outstanding! Thank you!

Clasificación:

5.0

Very good service. The girl who took care of us very well. The boy too. 10 points! Scale 1-10

Clasificación:

5.0

Un yes

Clasificación:

2.0

The day that I want to do the rental, the lady that was there all she did was give a hard time and she was not helpful at all. She gave some rude answers. And had a lot of sarcasm. I literally had to figure out how to rent the vehicle online because she wasn't helpful at all.

Clasificación:

5.0

No other comments

Clasificación:

1.0

Lo peor!! La mayoría de mis cosas se dañaron!! Y nadie responde!

Clasificación:

4.0

I had no trouble with the storage unit. My problem was with the cargo van I rented from U Haul for my son. The first day he had it, it wouldn't start. He missed his first day of work. Then it broke down 3 more times after that, leaving him stranded. I hope to receive compensation for all our troubles. Road side assistance and " traffic" and customer service were called many times. Jane Boone 24107769 Merry Christmas

Clasificación:

5.0

Facility and staff were very friendly all around. Would use again and again.

Clasificación:

5.0

great staff. clean units

Clasificación:

3.0

The real bad thing about this storage place is that you can't never get in the building with your code. We have talked to the front office and they would say that's how that facility is. We changed the code and reset it a few times and nothing …so we had to go through the door in the back ans walk to the main door and open it from inside so it's really not even secure because that door in the back was always open and you didn't need a code. I was getting frustrating.

Clasificación:

5.0

Sí

Clasificación:

5.0

Andres was a true professional

Clasificación:

1.0

Terrible all around. Even more the fact that I checked out in January yet you still trying to bill me. Now it saids I moved out 4/19/2023. I will never use this location again

Clasificación:

2.0

Still hadn't received my credit card credit for canceled same day for showing me a locker with a lock on it.

Clasificación:

5.0

Great customer service by Carolina

Clasificación:

5.0

Kate, Haimaa, Pablo: Great assets for U haul

Clasificación:

5.0

I had the pleasure to be helped by Carolina and it was great. Best customer service I've had.

Clasificación:

5.0

Quiero seguir por muchos más años trabajando de la mano con Uhaul, son parte indispensable de mi negocio, gracias por permitirme estar con uds, todos estos años.

Clasificación:

5.0

The staff was pleasant and the facility was clean.

Clasificación:

5.0

The GM in that location and all the regular staff are very professional and friendly

Clasificación:

5.0

This guys are simply the Best hand down. Highly recommended.

Clasificación:

5.0

Excelente todo

Clasificación:

1.0

Horrible experience, was a customer for 6 years and the owner just kicks us out without warning due to a door triggering an alarm that we didn't know about or get a warning. Floor would get flooded with water and nothing is safe in the units for that very reason, staff is not friendly at all and very disrespectful. Will never return here

Clasificación:

5.0

Excelente atención

Clasificación:

5.0

Excellent customer service Cudlo for the manager Maritza Martínez and great staff member

Clasificación:

5.0

Conseguí un personal muy atento y diligente muy contenta con la atención y familiaridad , gracias

Clasificación:

5.0

Me Issa and her team were awesome!!!!! I'll be back for sure!!

Clasificación:

3.0

The trailer parked in front of the door way is a accident waiting to happen. Huge safety issue. The place is so small that it tight to move around in the facility parking area. The young lady in the office was very pleasant. That was such a plus.

Clasificación:

4.0

Estoy muy agradecido por su amable atencion,y su excelente servicio,,( Gracias)!!

Clasificación:

5.0

La manager es muy servicial y amable.

Clasificación:

5.0

Thank you the last year has been a great experience

Clasificación:

1.0

BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.

Clasificación:

5.0

Thanks for the great service

Clasificación:

2.0

I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it's near my office. But since you have this new woman as manager, it's nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor I can go one and one. But my question is, I don't understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive

Clasificación:

5.0

Servicio muy bueno y rapido.

Clasificación:

1.0

Estimados Señores de U-Hail, Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora "gerente" a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172 .Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito "storage" a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad Un cordial saludo Roselyn Verhelst de Arenas

Clasificación:

5.0

Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs. I am really happy that I selected this facility. Thanks Menissa, for sure I will recommend your place to my friends.

Clasificación:

5.0

The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit. Thanks very much,

Clasificación:

2.0

I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.

Clasificación:

3.0

Cleaning can be better both in the storage and specially in the truck rentals.

Clasificación:

5.0

Willi, the GM provided excellent service.

Clasificación:

5.0

The guy costume service was very nice, super helpful, thank you

Clasificación:

5.0

Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias

Clasificación:

5.0

Uhaul is the most convenient place to storage every person's goods.

Clasificación:

5.0

Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs . Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .

Clasificación:

5.0

The manager is an excellent person.

Clasificación:

5.0

Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.

Clasificación:

5.0

Willie was very personable and with a high level of costumer service!! The same thing happened with the rest of the employees!! Thank you!!

Clasificación:

4.0

Service very good thanks.

Clasificación:

5.0

Staff very friendly and helpful.

Clasificación:

4.0

Bathroom never had toilet paper or paper towels

Clasificación:

5.0

Im happy

Clasificación:

5.0

EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%

Clasificación:

4.0

Great

Clasificación:

5.0

Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.

Clasificación:

5.0

Awesome personnel, attentive and knowledgeable. Location is super convenient.

Clasificación:

5.0

It was excellent

Clasificación:

1.0

Entregue el storage y me están cobrando

Clasificación:

4.0

Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit

Clasificación:

5.0

Will rent another unit whenever needed, very satisfied.

Clasificación:

4.0

Clean and well maintained .

Clasificación:

1.0

I need to talk to somebody higher authority

Clasificación:

3.0

Uhaul charge my account twice..left me stranded and overdraft...

Clasificación:

4.0

ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.

Clasificación:

5.0

Great experience overall!

Clasificación:

4.0

All good thanks

Clasificación:

5.0

No comment but I like to say thank you!

Clasificación:

5.0

You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job

Clasificación:

4.0

Only problem: No personnel in the location available for assistance in moving things to the storage facility.

Clasificación:

5.0

very helpful

Clasificación:

5.0

N/C

Clasificación:

3.0

Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.