Customer Reviews for U-Haul Moving & Storage of Debary

2,069 reviews

2861 Enterprise Rd   Debary, FL 32713
(S Of Saxon Blvd)

(386) 668-9409

View Facility Map

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(386) 668-9409

2861 Enterprise Rd
Debary, FL 32713
(S Of Saxon Blvd)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–4 pm
  • Sun: 10 am–3 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALFREDO M 
Rating:
5.0

Very easy in and out .

Stacy a 
Rating:
5.0

Awesome service and the Staff very Professional and helpful.

Rosa G 
Rating:
2.0

Customer did not leave a comment.

Zakia F 
Rating:
4.0

It was a very positive experience. Maybe a bigger parking lot.

Richard N 
Rating:
5.0

Customer did not leave a comment.

LOGAN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret J  |  Overall Experience 
Rating:
5.0

Service was amazing. Christian is an amazing associate. He goes above and beyond to help the customer. God bless

KIMBERLY P 
Rating:
4.0

Customer did not leave a comment.

Barbara D 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
1.0

Stolen or misplaced items

Rosa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo V  |  Online Move In 
Rating:
3.0

The associate Christian was very helpful and friendly. He expedited my services quickly and efficiently however he was the only person on site and you could see clearly stressed out due to being the only person on staff. I had an overall good experience but I put that on poor management.

Dustin T 
Rating:
5.0

Customer did not leave a comment.

William A 
Rating:
5.0

Customer did not leave a comment.

Alex N 
Rating:
5.0

Customer did not leave a comment.

David R  |  Overall Experience 
Rating:
5.0

Great service. JUST KEEP IT UP 😀

RICHARD A 
Rating:
1.0

I will never use this location again. Lets start off with management......rude and its time for her to retire dealing with the public! They make up numbers for your mileage and also the gas and how much you put into the truck. They return the trucks when they want even though as the customer you know you returned it on the day you had planned. This location has not only charged me an extra day without me knowing but also said I had not placed back the gas that was used. Mind you I have rented from U-Haul for years (from a different location) and have NEVER ran into these type of issues. I only went to the this location because the one I normally used did not have any trucks available in the size I needed. Again I would NEVER do business with this location again and will NEVER suggest for anyone I know to use it either!

hilda r 
Rating:
3.0

Not very pleased with the way business was conducted prior to my things being relocated to a different facility further away. I never had an issue beyond the climate control not working in the summer because the commercial air conditioning parts were constantly delaying. There was no water damage in my unit specifically which was supposedly the reason for the relocation. I would have preferred to be moved to a different spot at the same facility in the climate control area due to logistics but the decision was made for me unfortunately. The Manager at the time of my move in communicated much better and was a lot more personable. Millie McClure is surely missed at the Debary location! While the next month of storage fee is being waived as a courtesy, that does not alleviate the extra distance to the other facility. Also the fact that my things were moved without me being present I will not know until I am able to go to the new facility if all of my things were even moved or if anything has been discarded. As a customer over 3 years I would have expected much better service and consideration from all involved in this debacle.

Catoria S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson S 
Rating:
5.0

The young man was extremely nice

Sherrie L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS F 
Rating:
5.0

Thanks again UHaul my experience with you and your staff was wonderful 👍

Leonard H  |  First Impressions 
Rating:
5.0

Very fast and easy

Ruben P 
Rating:
5.0

Customer did not leave a comment.

chad B 
Rating:
4.0

Customer did not leave a comment.

jannie s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sorin R 
Rating:
5.0

Customer did not leave a comment.

irene N  |  Overall Experience 
Rating:
5.0

The lady behind the counter was so helpful and patient. Friendly

Michael P 
Rating:
5.0

I wish I could remember the woman working the counters name because she was great. I stupidly booked the wrong truck & she was able to help me out in minutes to get me into the correct truck that I actually needed.

Heather R 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Nothing

Joseph R 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Gary R  |  Overall Experience 
Rating:
5.0

I have rented from this location several times and have always had the best customer service experience, this time was no different ☆☆☆☆☆

david h 
Rating:
4.0

Your staff has been so helpful from a last minute reservation to closing up the unit, removal of items and checkout. Very grateful for her assistance.

jennifer s  |  Overall Experience 
Rating:
5.0

Christian was veery efficient and polite.

Joseph R 
Rating:
5.0

Customer did not leave a comment.

VARAROSE G  |  First Impressions 
Rating:
5.0

The owner was incredibly friendly and understanding. I cannot recommend enough!

Quinn M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Victoria M  |  Overall Experience 
Rating:
3.0

1995 a day to rent a small van. Maybe tell your customers you have to add the tax add the mileage add the insurance replace the gas and your total bill will always end up well over $100. So, 19.95 four a day rental is deceiving. I rented a 10 foot truck for two hours advertised was $19.95 after bringing it back total was $90. Don’t really mind paying that but I think you should make your customer aware of that before hand. $19.95 a day plus tax insurance and mileage and gas replacement. What’s wrong with that?

DENNIS S 
Rating:
5.0

This is clearly the best run U-HAUL in this area. Prompt professional courteous service.

VAL P 
Rating:
3.0

Customer did not leave a comment.

Edwin F 
Rating:
3.0

Roof is leaking

thelma G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F 
Rating:
5.0

Easy move, thanks to the attendant.

Thomas B 
Rating:
5.0

Customer did not leave a comment.

Katherine C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUTH K 
Rating:
5.0

Nothing to improve here. The person that was there helped me navigate the digital system so I could get my rental. She was very helpful and patient with me. I was very nervous. Really thankful for her help. I will be back to that location for my second trip. No doubt about it.

Alejandro L 
Rating:
3.0

Several times I went to my storage and there was a truck parked in the entrance and I couldn’t get into my unit. Having to call the office and no one was there to answer.

LESTER K  |  Overall Experience 
Rating:
5.0

Was very satisfied with this facility, very friendly staff. Would highly recommend!

Diane H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L 
Rating:
5.0

Customer did not leave a comment.

Kenneth L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T  |  First Impressions 
Rating:
5.0

Great customer service

Larry S 
Rating:
5.0

Uhaul brand is iconic and part of cultural awareness for most - the difference here is PEOPLE. Owner and employees at this location are excellent people persons genuinely seeking to help others with unique needs. Enjoyable folks - nice facility.

thomas o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael G 
Rating:
5.0

None

Frank L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darlyne c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anival e  |  Overall Experience 
Rating:
5.0

Quick and Great service

Richard B 
Rating:
4.0

Customer did not leave a comment.

Marjorie F  |  Overall Experience 
Rating:
5.0

Just keep doing what your doing

Donna N 
Rating:
5.0

I didn't have a problem until there was a price change after a signed agreement it somewhat bothered me because these aren't the things that are told to you as a renter as to being a possibility, hence what if you guys had decided to increase fees statewide of $40 what do would your renters have to do if they cannot make that payment or move out upon request that just makes me feel my personal possessions isn't important or to UHaul my belongings have little to no value as the company can put a price on someone's personal preference on what they considered valuable or irreplaceable.

Lyndon K  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly.

david r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT H  |  Overall Experience 
Rating:
1.0

Disgusting, unsanitary, falling apart, moldy, no air flow on an INDOOR unit. Manager Millie was nasty with attitude and poor communication. Christian on the other hand was amazing and extremely helpful. Fix up your management and facility.

Roberto R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana C 
Rating:
3.0

Your employee, Christian could use some additional customer service training. He was very snarky at times, both on the phone and in person.

AMY S 
Rating:
5.0

ok

Raul R 
Rating:
5.0

The people who tended me were very nice.

Jakingson M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda M 
Rating:
5.0

Great

Nicholas K 
Rating:
4.0

Customer did not leave a comment.

Norma S 
Rating:
5.0

Even when there was a problem we were offered solutions, staff ensured that we were taken care of and had an awesome attitude about it. 10/10 service

Sorina D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Great Service

Andrew H 
Rating:
1.0

Absolute poor customer service, units are in a disgusting building, with 0 air flow and water in the unit.

Roberto R 
Rating:
4.0

DeBary was fine, but I was originally 100% guaranteed to have a 10-ft truck ready for pickup at Citgo in DeLeon Springs on 6/4/23 @ 10:15. You failed. Then a supervisor at 1800GOUHAUL blamed the website and even tried to blame the customer. Shabby!

WENDY A 
Rating:
5.0

Customer did not leave a comment.

Frank F 
Rating:
5.0

Millie , has the best customer service. She smart knowleadgeable and excellent addressing concerns and very professional. From all the storages I had, this location is the cleanest place and the best customer service

NORMA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constance E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael c 
Rating:
5.0

Customer did not leave a comment.

Lonnie S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dAN G 
Rating:
5.0

Customer did not leave a comment.

stephanie s 
Rating:
5.0

Customer did not leave a comment.

Larry G 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
5.0

Customer did not leave a comment.

Frank L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angelica J  |  Online Move In 
Rating:
5.0

Staff was a great help, relaxed and knowledgeable. The van I rented was pristine and worked great! Just what we needed. Thank you! 10/10

Herbert S 
Rating:
5.0

This Uhaul location has been consistently excellent anytime I have needed to rent a Uhaul truck. The staff are friendly and peofessional. A+

chris o 
Rating:
5.0

I have been using UHaul storage for over six years an my things were safe. My favorite person is a lady by the name of Millie always waited on me with a smile. If I had a problem, she would try to solve it. I love her very much. She became a part of me in a way and I think her so much for serving me and my niece Ustorage hats off to you, Miss Millie thank you so much

Patricia R  |  Overall Experience 
Rating:
5.0

The ladies were so sweet, very helpful.

Jennifer R 
Rating:
5.0

thank you.

Benigno R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andrea P  |  Overall Experience 
Rating:
5.0

No comments all was great. Ty.

Angel M  |  Overall Experience 
Rating:
4.0

I stored my home at U-Haul storage until we found another permanent home. It was over a 2 year stay and the monthly rent was a little high,but we're happy with the fact our things were kept safe.

Nichole R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES W 
Rating:
5.0

Great service and very helpful- thank you

ROXANNE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONFIDENCE A  |  First Impressions 
Rating:
5.0

Nothing, very friendly, would definitely shop here again for future purchases!!! 😀

lori g 
Rating:
1.0

Two of the Trucks were infested with cockroaches and they tried to charge me twice the price I was quoted . I am beyond upset . The manager Philis is very rude abd unhelpful .

Denise M 
Rating:
5.0

Customer did not leave a comment.

Heather S 
Rating:
5.0

Great team very helpful thank you all I appreciate everything.

ROXANNE M 
Rating:
5.0

Customer did not leave a comment.

MILDRED M 
Rating:
5.0

Great team & flexible

Roxanne M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMIKA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nigel R 
Rating:
4.0

Staff was great. Location was great. Equipment and London location dry bad.

Chris H 
Rating:
5.0

I will be back real soon thank you

Pearl S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nicholas c 
Rating:
5.0

Customer did not leave a comment.

nelida s 
Rating:
5.0

Customer did not leave a comment.

Edwin R 
Rating:
5.0

Everything was perfect

David A 
Rating:
5.0

great staff at the debary,fl location

lillian h 
Rating:
5.0

Staff was amazing!

Tracy C  |  Overall Experience 
Rating:
5.0

Employees go above and beyond to help me. I can't thank y'all enough!!!

Jefferson W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B  |  Online Move In 
Rating:
4.0

Only issue is that I was charged an entire month and was not there the entire month and was not prorated after I was made to pay the rent in full knowing I was leaving mid month and after over two years if not three I should have been issued a refund for unused days. So uhaul gets the rent doubled if the unit is rented out prior to February 9, 2023. I expected 45.00 to 50.00 credited to my credit card 💳

Melissa M  |  Overall Experience 
Rating:
5.0

Thanx uhaul I was happy to have a secure an safe place to keep our household goods until we were ready to move in to our new place,I would definitely recommend you to anyone needing to rent a truck and trailer and use the storage facilities

David S  |  Overall Experience 
Rating:
5.0

I rented the room for 17 years and never had a problem. I would recommend this U haul location to anyone.

GLORIA T  |  Overall Experience 
Rating:
5.0

I wish my reservation had remained at the location i selected. I used the cargo van to pick up cookies from Orlando for my troop. I selected a Deltona location to reduce miles and save the girls money that they work for. Unfortunately the move of locations cost them additional unnecessary miles to pay.

Christina M 
Rating:
5.0

Customer did not leave a comment.

Emily H 
Rating:
5.0

Customer did not leave a comment.

Richard N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D  |  First Impressions 
Rating:
5.0

Easy process, excellent service. U-haul is always our first choice.

EDWIN C  |  Overall Experience 
Rating:
5.0

Very clean facility. The staff was very friendly and customer oriented. Convenient location

Jose D  |  Overall Experience 
Rating:
5.0

Great rental. Thanks for helping us bridge our moving transition.

REGINA A  |  Overall Experience 
Rating:
4.0

Don’t have any at present.

randy h  |  First Impressions 
Rating:
5.0

Location was perfect. The staff was very friendly and helpful

Do D  |  Overall Experience 
Rating:
4.0

Deben mejorar los precios

laura G  |  Overall Experience 
Rating:
5.0

Great....

Robert S 
Rating:
5.0

Yo estaba buscando un lugar cerca y económico y encontré esté, gracias.

Luz S  |  First Impressions 
Rating:
5.0

Thanks again for everything

Igal L 
Rating:
5.0

Customer did not leave a comment.

Jessica M 
Rating:
3.0

You guys should get into the rental car game, uhaul trucks are waaaaay cheaper than your competition

Anthony R 
Rating:
5.0

All is good

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Roslyn I  |  First Impressions 
Rating:
5.0

The 20' truck I rented was 12 years old (2011). It had significant rust on the wheel rims and visible rust was observed on the frame through the wheel well. The steering was loose and felt unsteady just keeping my lane on the highway. The cargo area light did not work. The driver's side blind spot mirror was cracked and damaged and instead of replacing it, they just placed a sticker on it showing that it was damaged . The side mirrors were very dirty and made it difficult to see at night with headlights shining in them. While driving with the windows down for fresh air, a piece of plastic interior trim kept flapping and banging on the passenger side. This truck likely should have been retired 2 years ago! For the amount of money charged, I expect better equipment and definitely being in much better repair!

john t 
Rating:
5.0

Nothing

Joseph S 
Rating:
2.0

The manager at the Enterprise FL unit is extremely rude.

shannon p  |  Overall Experience 
Rating:
5.0

I see no room for improvement. Millie and Christian were ready for me when I returned the truck days ahead of time with no warning. Like they were just waiting for me at that moment. I was impressed. It was a very pleasant experience.

marian s 
Rating:
5.0

Customer did not leave a comment.

william g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natanael T  |  First Impressions 
Rating:
5.0

Millie was very helpful and she was concerned that everything came out good for me of course I would recommend U-Haul with my family and friends thank you again for your service Great job

Daniel V  |  Overall Experience 
Rating:
5.0

Great service customer service, we're professional and courteous.

Carrie T 
Rating:
5.0

The Manager, Millie and all of her employees were outstanding in getting us what we needed. Very pleasant to deal with and helpful at all questions. Definitely would tell our friends about this place.. thank you

marie r 
Rating:
5.0

They treated me so nice, and the trucks smelled really good! This was my first time renting a U-haul truck and it’s honestly the cleanest a best experience I’ve ever had!

Mario L 
Rating:
5.0

The interior of the cab smelled like sweat and could have been cleaned up a bit prior to rental.

john t 
Rating:
5.0

Customer did not leave a comment.

Scott T 
Rating:
4.0

Customer did not leave a comment.

lisa w 
Rating:
5.0

Millie was very friendly. Great experience with U-Haul. Would definitely recommend to friends. If we need storage in the future we will definitely come back. Thank you!

Cheryl M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tracie B 
Rating:
5.0

The staff was absolutely wonderful.

BONNIE K 
Rating:
5.0

Customer did not leave a comment.

Dalton H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald H 
Rating:
5.0

Outstanding customer service.

Christopher O 
Rating:
5.0

The staff in this U-Haul they were very polite and helpful they did a great job thank you for your service

Daniel V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail V 
Rating:
5.0

Great service, rental truck worked well.

Peter M 
Rating:
5.0

Best of the best!!

Yvonne C  |  First Impressions 
Rating:
5.0

Millie runs a perfect place Everything was 100%

David A 
Rating:
5.0

The staff was very professional and good customer service skills. check in and checkout was very fast. Mrs. Millie was very good

Malcolm B 
Rating:
5.0

Customer did not leave a comment.

Ann G 
Rating:
5.0

Customer did not leave a comment.

VAL P 
Rating:
4.0

Customer did not leave a comment.

alexis j  |  Overall Experience 
Rating:
5.0

Fast -great service very attentive and helpful

GERALD C 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
5.0

Love it will recommend

Wilfredo P 
Rating:
5.0

Customer did not leave a comment.

Justin S 
Rating:
5.0

The lady was very friendly and helpful. Good location. Parking was good.

Johnathon L 
Rating:
5.0

Customer did not leave a comment.

Eric H 
Rating:
4.0

Customer did not leave a comment.

Elizabeth J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AManda M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juanita P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zoraida M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer C  |  Overall Experience 
Rating:
2.0

The manager there got mad at us because we had a free month of storage.

Tony J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel H  |  Overall Experience 
Rating:
5.0

Very happy with the service Thank you.

CARLOS A  |  Overall Experience 
Rating:
4.0

This location is always my first choice. Everyone is delightful. I did encounter a strange moment, but the good out weighs the bad.

leslene l  |  Overall Experience 
Rating:
4.0

No. Comment

Angel G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liza R  |  Overall Experience 
Rating:
5.0

Please note, this is the beginning of the process and so far the experience has been very good. Hope it continues that way.

ronald r  |  First Impressions 
Rating:
5.0

I really love Millie she became a friend an the other ladies are great also I have sent several people there

Patricia R  |  First Impressions 
Rating:
5.0

Both places were excellent Orange City and Debary. Melee in Debary was very helpful and I would rate her a 10.

GREGORY M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gonzalo F  |  Online Move In 
Rating:
5.0

Very professionally

Leonora A  |  Overall Experience 
Rating:
5.0

I’ve used this storage unit location multiple times over the past decade and they have always been great.

Michael H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

okus9 e  |  Overall Experience 
Rating:
5.0

Been a uhaul customer for years. The facility is always kept clean, at the locations I've used. In Debary, FL and Melbourne(Suntree), FL.

Michelle G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonora A  |  First Impressions 
Rating:
2.0

I made a reservation 2 weeks in advance to have a drive up 10x10 space. I called 20 minutes before i drove there and they told me my space was available and when i got there i was told they didn’t have any drive up space so they put me in an interior room. BTW, who puts A 3” step into a storage room building that you cant roll a cart in?

Jesse C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Taylor B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MERRY n  |  First Impressions 
Rating:
4.0

Like the fact that there was a 2nd hand community where you can leave good used furniture to others If they needed it. also Glad the Mgr told me Mattresses were not aloud to be left onsite. Otherwise there would have been a fee for disposal. overall good experience. Thanks.

Michael H  |  Overall Experience 
Rating:
5.0

Millie is awesome. She helped me a lot

Joleene G  |  Overall Experience 
Rating:
5.0

Millie and Ian was always helpful .

Gloria J  |  Overall Experience 
Rating:
4.0

It was a good clean place

Zulma u  |  Overall Experience 
Rating:
5.0

Millie was very nice.

Andrew B  |  First Impressions 
Rating:
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Do D  |  First Impressions 
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