Customer Reviews for U-Haul Moving & Storage of De Soto

3,447 reviews

1245 S I-35   De Soto, TX 75115
(I-35 S Of Parkerville)

(972) 230-1337

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 230-1337

1245 S I-35
De Soto, TX 75115
(I-35 S Of Parkerville)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Service was great. very pleased. I'm am a repeat customer of the location. The mgr and staff are wonderful. I used this location several times before and nearby location. This location rate the best over other locations. Thanks again U-Haul. Keep on hauling.

TOMMIE T. 
Rating:
5.0

Customer did not leave a comment.

tonnie w.  |  First Impressions 
Rating:
1.0

Manager was cussing about a customer not being able to speak English when I walked in. Ordered the 40$ truck and all in all ended up paying 200$ for all the fees. Never again

Kristopher H. 
Rating:
5.0

The manager was extremely nice and helpful. She is a people person and that's perfect for speaking with people all day!

EUGENIA S. 
Rating:
2.0

The truck was so dusty/dirty that I could write my name. I came in on a Wednesday eve to get all the paperwork out of the way but told the manager I will pick it up Thursday & return on Friday. So they had plenty of time to go inspect & clean.

DEANA M. 
Rating:
5.0

I think the Uhaul reps name is Laquita but she has the most welcoming personality Ive ever seen at a Uhaul location…….. Its always service with a smile with her and I like

DEIDRA RIGGS P. 
Rating:
5.0

Customer did not leave a comment.

lilian G. 
Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

She was awesome. Great personality, friendly and very helpful

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Helen G. 
Rating:
5.0

Everything was fine. Thank very much

JOSE F. 
Rating:
5.0

N/A

MIGUEL G. 
Rating:
5.0

Great customer service

JACQUELINE T. 
Rating:
5.0

Customer did not leave a comment.

BERNARD L. 
Rating:
5.0

Customer did not leave a comment.

LUIS E. 
Rating:
4.0

The two gentlemen we're very professional. The lady wasn't. At first she didn't have a van. She tried to find us one. After twenty minutes then she gave us one

GARY F. 
Rating:
3.0

Customer did not leave a comment.

Chris G. 
Rating:
4.0

All was great

MELANIE S. 
Rating:
5.0

I very good service

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO G. 
Rating:
5.0

The lady working the desk was good but she had about 6 customers and was multi tasking she did a great job but she needed help she apologized for us having to wait overall she did a good job.

SHAWN H. 
Rating:
5.0

The manager of this property is STELLAR! God bless her!

ERIC A.  |  Overall Experience 
Rating:
5.0

Associates were polite, fast, and knowledgeable. Would definitely recommend this location to anyone.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

FRANK W. 
Rating:
5.0

Great service and quick and easy process. James was nice and extremely helpful with getting me situated.

GABRIELLE H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KELLEY W. 
Rating:
5.0

Great customer service from Mrs Johnson I appreciate it u- haul and people like her.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

NINA G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

BETTY JAMES W. 
Rating:
5.0

Customer did not leave a comment.

DEIDRA RIGGS P. 
Rating:
4.0

Customer did not leave a comment.

JACQUELYN B. 
Rating:
5.0

Customer did not leave a comment.

LAQUITON J. 
Rating:
2.0

When you return a vehicle at the specified closing time you should be helped instead of having the clerk hastily clean and tell you to “just complete the self check in, unless you want to be charged extra”.

BRANDON B. 
Rating:
5.0

I was very pleased with Dana extending a courteous and helpful hand through my rental experience. THANKS AGAIN for your valued employee

JAMES R. 
Rating:
3.0

The only problem I had was that they sometimes don’t send an email letting you know the bill is due

CEDRIC F.  |  Overall Experience 
Rating:
5.0

Hot coffee and donuts

William D. 
Rating:
4.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

Erricka H. 
Rating:
4.0

During my reservation, another employee came in on her Bluetooth, talking loud, as she tossed her phone, and keys down on the counter, (very loud sound) as we had to listen to her phone conversation. Then she opens up her chicken basket and starts to eat at the counter, in front of customers. Very, very, very unprofessional. And ghetto. The guy who checked me in was very professional, and friendly though.

darrell A. 
Rating:
2.0

Never will use uhaul again ,such a rip off and overcharged me twice and no one knows nothing

DVARIUS W. 
Rating:
5.0

Customer did not leave a comment.

JAMAAL S. 
Rating:
5.0

One complaint that is directed at the company website. I originally got a 4x8 trailer because the website said you could put a queen size mattress in it, which was true. But if your mattress has box springs forget it. There is no way you can get a queen size box spring into a 4x8 trailer. I had to upgrade to a 5x8 which I would have gotten originally if the website did not led me astray. It all worked out but I lost 1.5 hours driving home then driving back to Uhaul to exchange trailers.

Michael B. 
Rating:
3.0

Truck was dirty outside. Front end was shaking. Like wheels were going to come off. Wind noise so loud could hardly hear anything but that. Mirror loose. Had to adjust it every time the door was closed

WILLIAM H. 
Rating:
3.0

I didnt store there. I was given a unit that was smaller than my truck therefore could not utilize the storage because it was too small. Had to go to the next city over. What an inconvenience! I had to come back to this location to drop off said truck which was effortless... thank God!

Tenisha H.  |  Overall Experience 
Rating:
3.0

This location was great however. This entire experience with uhaul has been awful. Will never use uhaul again will and have told everyone to never use uhaul again.

JAMES C. 
Rating:
5.0

Great customer service!

CECIL BERNARD R. 
Rating:
5.0

Super easy to return equipment .. a great relief when you're exhausted !

BILL STONE E. 
Rating:
5.0

Everything was awesome... Dana should get a pay raise

SALLIE B. 
Rating:
1.0

At 4:30pm scheduled a reservation. At 5:40 got the call to confirm. Went at 11:22 to pick up my truck and now my reservation is gone. Customer service tried to help couldn't find my reservation I had the email and text to confirm it. Put me on hold and never picked up after that after being on hold for 22 minutes I hung up. Made a new reservation for next day saw 50$ guarantee I called about receiving it. Told them all the stuff that happened put me in touch with a supervisor. Supervisor found my reservation right away thr person who confirmed it put it on the wrong time of day so it already passed. She was amazing and helped a lot. My reservation was at 11:30 next thing I know I'm on the phone for 56 minutes. With the supervisor and it's now 12:57am and I finally have my truck. Worse situation

Carlos D. 
Rating:
5.0

Customer did not leave a comment.

GARRICK A. 
Rating:
5.0

Great customer service. Would use again. Clean equipment..would recommend to a friend.

Raymond S. 
Rating:
5.0

Customer service was great at this place, thank you for the great service you guys.

RALPHFEL B. 
Rating:
4.0

Gas overages. I filled my truck to capacity when it should have been 3/4ths. How can I be refunded for the extra gas?

RASHEEDAH W. 
Rating:
5.0

Customer did not leave a comment.

ASBERRY H. 
Rating:
5.0

Excellent and very very organized and drop off was quick.

michael F. 
Rating:
5.0

Customer did not leave a comment.

FLOYD C. 
Rating:
5.0

Everything was great.

EDWARD J. 
Rating:
5.0

Nothing

Jermaine W. 
Rating:
1.0

Customer did not leave a comment.

Ivory H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
1.0

My storage unit was rained on and flooded. My California king and full sized mattresses molded and mildewed.and box springs. My bed frame and artwork all water damaged. I found a dead mouse in the unit and rodent droppings in my totes and had to toss. The claims department has been giving me the run around for months on my claim even though I've sent pictures and emails several times. Both my zgallerie buffets are ruined (well over $1,000.00 each with delivery and taxes) and I can't afford to replace it. Joshua Buzi is supposed to settle my claim but has not even though I filed months ago. The new manager on-site (replaced Kevin in Desoto) took pictures of my storage unit and promised she sent to claims handler Joshua Buzi but I do not have a settlement check. This experience has been so stressful and prolonged. Do NOT rent unit #163 in Desoto. I had to bomb, defog, and set own rat traps. It's been a nightmare.

kelly p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARIUS JEROME D. 
Rating:
5.0

Na

SHANTELL B. 
Rating:
4.0

Customer did not leave a comment.

CORDERRO G. 
Rating:
5.0

Customer did not leave a comment.

TRACEY G. 
Rating:
4.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

The people working over there is friendly

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Floyd C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Smooth process pick up and return

James W. 
Rating:
3.0

N/A at this time.

Arlene O. 
Rating:
3.0

Clear communication and following through on what is discussed with the customer as well as communication from the customer.

ANIKA H. 
Rating:
5.0

Very friendly service!! Highly recommended!

Kayla B.  |  First Impressions 
Rating:
4.0

Your employee's need to quote the correct price. I called into this establishment, spoke to a male, he set up rental and quoted me the incorrect price. Surprises like that are not good. Actually in my opinion they should have honored the price quoted and not made me pay the price they charged me. Very disappointed in the female behind the counter for not doing that after I suggested it.

Mary B. 
Rating:
4.0

Customer did not leave a comment.

SHNISE N. 
Rating:
5.0

Customer did not leave a comment.

SHUNTANU P. 
Rating:
5.0

Customer did not leave a comment.

regina c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIM B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

I did the U-Haul Truck Share 24/7®. Which I liked. I didn't have any interactions to comment on.

Bethany B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

DERRICK S. 
Rating:
5.0

This was the 2nd time renting a cargo van from this location and added a storage unit this time. Both times they were fantastic! Very friendly and went out of their way to assist, especially since this time it was a last minute rental. Pickup and drop-off were quick and the vans were in great condition.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

JANAE W. 
Rating:
1.0

Have better customer service. Nobody wanted to help at either location. Equipment was damaged and straps were malfunctioning on the drive.

JUAN B. 
Rating:
5.0

Customer did not leave a comment.

Mickey M. 
Rating:
5.0

James had the best customer service I've had in a long time. Will definitely go back to this location from now on

vanetia H. 
Rating:
5.0

James was exceptional

Kenneth P. 
Rating:
5.0

Keep up the Good Customer Service. A very happy satisfied customer.

Terry H. 
Rating:
5.0

Wakeitha was excellent! She made my check in process quick and easy. She was very helpful and personable. I would definitely be using this location again and will recommend!

TARSHA G. 
Rating:
2.0

Couldn't split payment between 2 cards. U-Haul was a gas guzzler and needed a front end alignment.

Harald P. 
Rating:
5.0

Everything was easier to deal with than I expected. I don't usually tow anything and was expecting some additional hidden costs but no. What I was quoted was what I got. I bought the insurance for my trailer to protect myself. That's about it. I am a happy customer.

RAUL C. 
Rating:
4.0

Customer did not leave a comment.

Dayne K. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA T. 
Rating:
4.0

Customer did not leave a comment.

TYSON C. 
Rating:
4.0

Customer did not leave a comment.

TAMMIE W. 
Rating:
5.0

Customer did not leave a comment.

WARREN S. 
Rating:
5.0

5 star

ISIDRO B. 
Rating:
5.0

Dana W. had good customer service. He was personable and informative. He jokes with us, as I didn't remember my fiance last 4 numbers of his cell number & Dana remember them & told to remember them too. 🤣

Kechunne C. 
Rating:
5.0

Dona was such an amazing person to work with. He was very detailed, organized, kind and super helpful. I appreciate you guys.

ANGELIQUE H. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Equipment was in excellent shape. Service was quick and very polite (Dana was the clerk) Packing supplies were top-notch and the perfect kit (Apartment) for what was moved. Great experience.

DAVID W. 
Rating:
5.0

My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we're watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company's policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!

jeff C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daundre d.  |  First Impressions 
Rating:
5.0

Caidyn was super nice! Everything went smooth & great.

CATHERINE M.  |  First Impressions 
Rating:
5.0

Loved the service and will most definitely use them again

Cynthia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F.  |  First Impressions 
Rating:
2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn't have any. Had to take a 20 x 20 Because I didn't have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I'll be finding another storage unit at the end of April.

Lance S.  |  First Impressions 
Rating:
5.0

Job well done

Micheal H.  |  First Impressions 
Rating:
5.0

Always great

Kelly J.  |  First Impressions 
Rating:
5.0

Thanks so much for all the help and a good place to business with.

Martin w.  |  First Impressions 
Rating:
5.0

AWESOME

Daniel P.  |  First Impressions 
No reviews have been submitted for this location.

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