Customer Reviews for U-Haul Moving & Storage of Dayton

3,153 comentarios

1340 E 3rd St   Dayton, OH 45403
(2 blocks East Of Keowee)

(937) 222-7082

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(937) 222-7082

1340 E 3rd St
Dayton, OH 45403
(2 blocks East Of Keowee)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
3.0

Make sure customer knows the set up of in town versus one way

Keith H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred L. 
Clasificación:
5.0

Easy rental process and was able to complete a same day rental.

Karen J. 
Clasificación:
1.0

I am a frequent costumer at this location. I accidentally left my purse in the van. The manager took my cards out of my purse and threw my purse in the dumpster. When I was trying to get clarification on why they kept my cards abs threw my purse away he responded with “well you shouldn't have left it” I am so outraged on how I was treated at this uhaul by Alton Ross. I spend money at uhaul a lot due to my business and management did not once try to solve my problem. His words to me was “I threw your purse away, you should not have left it”

Joyous J. 
Clasificación:
3.0

El cliente no dejó un comentario.

jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
5.0

Rented a 26 foot truck and auto transport for a 1500 mile move. All went well. The representative explained everything clearly, the equipment worked as it should, and I was happy with U Haul.

Randall G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aryana W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Fred M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ThanasisG K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaliyah S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
Clasificación:
4.0

El cliente no dejó un comentario.

kanisha H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

The woman at the counter (where I picked the trailer up in downtown Dayton) who waited on me was very friendly and personable. Made waiting in line a lot more acceptable (wait was due to the fact that they were just busy). Attaching the trailer to my car she was talkative and not in a 'fake' way. Where I first stopped in Centerville, the agents attitude was average at best IMHO).

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jakob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey C. 
Clasificación:
5.0

Great customer service. Very nice and professional staff. Nice work!

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey C. 
Clasificación:
5.0

Information given to me regarding the fuel level, both from the employee and the text messages were incorrect for the vehicle I had, which gave me a suspicious feeling. Improvement would be when the employee tells me how much gas is in the tank, and how I need to return it, it should be correct.

bryelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
2.0

I picked up trash children's clothes off the lot employees were walking over around and not picking up the trash customers could see this vehicles are not being maintained properly coolant tanks missing caps radiators not filled up with coolant doors dented crack bumpers and the customers couldn't even employees having proper problems with pronouncing customer's names when given a second vehicle after inspection coolant level was still low I feel that they're not maintaining the equipment properly or the premises

Olivia R. 
Clasificación:
5.0

Lower rates

Duane W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus C. 
Clasificación:
3.0

I drive trucks for a living and I have never been in a truck that had a ride so rough! It f had the comfort level of a tank!

Glenn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig J. 
Clasificación:
5.0

Rental return was very fast and simple. The gentleman that checked my truck in was friendly and professional.

David S. 
Clasificación:
5.0

Easy check out and in. Good price, good service. Stay the coarse.

Fred B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAELE M. 
Clasificación:
4.0

App needs work.

Willie H. 
Clasificación:
5.0

Never let AJ go.

Susan E. 
Clasificación:
5.0

I understand its probably nothing that can be done about it but the lot is really small and hard to maneuver in especially with bigger loads and trucks. But the process was very quick and easy, the people there were very nice and extremely helpful.

Rebekah D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis C. 
Clasificación:
4.0

I was very satisfied with the service that I got..! The girl who waited on me was quite friendly - a refreshing change. Also, the vehicle was clean and well-functioning. It was a pleasant customer experience. This is my favorite Uhaul location! Sincerely, DLP, M.Hum. - Dayton, Oh

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalyn H. 
Clasificación:
5.0

The truck had clearly been in an accident- made me a little nervous. The customer service in the building was phenomenal!

Maggie P. 
Clasificación:
3.0

I reserved the Uhaul early because my timing was very important. My reservation was on the 22nd from 12:30 to the 23rd at 12:30. I was delayed in meetings and when I logged into the app, my appointment was nowhere to be found. I was surprised as many message as you send why I did not get a text asking if I still wanted the truck. In the end it all worked out but I had to get a new reservation and go to a new location. I did not feel like the situation was handled well.

Mark G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOLLY W. 
Clasificación:
5.0

Great customer service, very friendly staff and helpful!!

paula B. 
Clasificación:
1.0

I got there and they had me to go get the truck, and the furniture dolly and then the truck it was not there. They could not find my rental on the grounds. The order was wrong many times that it had to be corrected for the person who did my order put wrong dates. They put the same dates to move into the storage as my pick up. I updated it. He said I would have a discount and he removed my insurance on both rentals. He told me someone would call me to let me know about the items they did not have but I never received a call so I called Customer Service and they gave me another address to go pick up my truck but that was wrong as well. Someone who put the tow on went in my things, I seen it when I got back into the truck. Once he connected the tow on the truck, he drove the truck far from me and I had to walk far to get my rental. He told me to walk only on the tires and on nothing else. He did not give me any instructions at all. The USB to charge phones was not working after I bought a few chargers then I went back to asked how to get it to work and why is the tow light on continually? I was there at 6:45 am when I spoke to the person, who that is the same person who went into my things he told me I had to wait until he check the trucks in and clean them for he is the only person there. I was running late because I had to have my rental back this was on the 18th. Also the truck was not clean when the person found my rental and asked me to give him the trash that's in the truck. The truck was dusty and I could not have my husband in there for he is on Dialysis it would had made him sick! The truck was bouncing a lot so I had to call for help with Uhaul . I'm a regular customer but this was really the worse experience with this location and rental.

CHARMAINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis J. 
Clasificación:
5.0

Customer service was excellent!

JENNIFER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

sonya H. 
Clasificación:
5.0

It was a good experience I would do it again.

Cheryl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan E. 
Clasificación:
5.0

Process was quick and easy. Only suggestion I have is to fix the website so the phone number gets you to the main office on E. 3rd instead of a lube shop. The facilities have different hours and it can cause confusion during the process.

Fred M. 
Clasificación:
4.0

The trailer wheels were out of balance and it vibrated a lot. The pick and drop off location staff were helpful though.

Dean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon S. 
Clasificación:
3.0

Location is hard to get to

Carter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
3.0

It Was A Great Uhal But They Told Me It Was 54$ With Card So I Did That They Took 125$ Off My Card And Said I Had A Remaining Balance Still

tyerica B. 
Clasificación:
4.0

Have more staff at the counter and the return area. One of each on this day was not enough. I had a reservation which meant wait in line.

Janice J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua B. 
Clasificación:
5.0

El cliente no dejó un comentario.

dorwood H. 
Clasificación:
4.0

for full size trucks, 131 inch wheelbase and higher, the car trailers need to be longer, approximately 12-18 inches

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark B. 
Clasificación:
1.0

I was totally disrespected by being called a "Bitch" in front of customers and other employees by the store manager AJ.

LaToya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hailey W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Desirae S. 
Clasificación:
1.0

There was mold, mildew, and mouse droppings in my unit and on my furniture when I moved out. There was also insulation on and around my stuff. I also found a lighter and a small camera tripod in my unit when I opened it to move out.

PATRICK M.  |  Overall Experience 
Clasificación:
5.0

Very nice people

HUBERT Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mandy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill S. 
Clasificación:
5.0

Great customer service everyone at this location was awesome, quick to responds and knowledgeable.

Finesse M. 
Clasificación:
1.0

I rented a cargo van, was given the wrong dimensions, they were incorrect so i could not transport my item I spent over $130 including gas, wasted 4 hours if time for nothing When i asked for a discount, they did not take responsibility for the mistake Enterprise was much better

trish M. 
Clasificación:
5.0

Everyone was very pleasant & accommodating. I rented an 8' pickup truck to use as a rental vehicle while my car was out of commission a state away. I had to extend my rental on numerous occasions & they were always very helpful & understanding.

ADRIENNE P. 
Clasificación:
5.0

Easy check in and return

Robert W. 
Clasificación:
5.0

A better furniture dollies I rented the appliance dollie cause it had straps I would rented the furniture dollie if it had straps overall I would you this company again service was beyond Great

donald D. 
Clasificación:
4.0

I would recommend if the facility did not smell of rodent urine. It was the first thing I noticed wedged walking through the doors. I understand that rodents are a problem in a storage facility but the smell of their urine should be a problem that should be addressed. I don't want 6 months from now if I move out my furniture to smell like urine.

Joshua M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

EARL T.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

esme W. 
Clasificación:
1.0

My experience with uhaul was bad. It had snowed the night before. I waited at lear 20 minutes in line and then was given a truck that had not been cleared off. I had to go back in and ask for a snow scraper.

Molly M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

Everything went good. They installed a new hitch on my 2017 Dodge Grand Caravan. The trailer rental was exactly what I needed for my scheduled move.

LaJuanzo D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM R.  |  Overall Experience 
Clasificación:
5.0

Please wash the windshield. 😊

Susan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L.  |  Overall Experience 
Clasificación:
5.0

The only thing is the entrance of the building that people let lit and articles outside. And that is the first impression when you are there but once you are inside is clean and organized.

Lilliam R.  |  Overall Experience 
Clasificación:
5.0

Was so fast easy and friendly. Especially already exhausted from packing as it was. Unloading and getting items to my storage unit was faster than packing and loading up at house!

Jackie M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE O.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Imari K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEMEKA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felisha H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa M.  |  Overall Experience 
Clasificación:
3.0

The manager isn't people friendly the workers aren't really knowledgeable. The answering service people now are extremely friendly and more knowledgeable than the actual workers they need to possible switch.

Shalyn G.  |  Overall Experience 
Clasificación:
5.0

Great staff! Great location 👌🏾 👏🏾

DARRYL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer m.  |  Overall Experience 
Clasificación:
1.0

I closed my unit on the 12th of December. Told the man i was done. Later on you send me a past due notice to my friend's house. It's took four days for your system to close out my account. Aj was super nice and apologetic. You book keeping system sucks.

matthew n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Racheal L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyill H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AEGC L.  |  Overall Experience 
Clasificación:
5.0

Gracias

ALEXIS D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

sara s.  |  Overall Experience 
Clasificación:
5.0

I never had a problem with the facility

anthonia m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale B.  |  First Impressions 
Clasificación:
5.0

My experience with U-Haul's storage was fantastic. The staff were friendly and the storage facility very well maintained. These folks are pros!

Rick M.  |  Overall Experience 
Clasificación:
5.0

The only problem I had is my access code does not work which created an additional cost of having to keep the rental truck extra days not being able to unload my items.

Fernando W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

canisse c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

normand j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nichlos B.  |  Overall Experience 
Clasificación:
4.0

Bueno

FELICIA B.  |  First Impressions 
Clasificación:
2.0

Because of your storage unit I have a roach in my house now staff members real nasty and belligerent and disrespectful towards you I would never ever do you all again

LInda H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tremayne A.  |  Overall Experience 
Clasificación:
5.0

AJ and Jeff are the best! 5 Stars! Wonderful people! They run a " tight ship"! Thanks for a great experience storing my daughter's things! God bless! Joy Lisle

joy l.  |  Overall Experience 
Clasificación:
3.0

I have a problem with your general manager, i shut my storage door but didn't lock it because i had to use the bathroom and he said i was living out of it. Which was not true, i tried to talk to him but he just ignored me

CHRISTOPHER H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

debbie c.  |  Overall Experience 
Clasificación:
3.0

They charged my wife's card after I got the stuff out of the storage and they charged my wife's card after I done told them she passed away you guys are in trouble when I get access to her bank account

Jerry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

APOLLOS D.  |  First Impressions 
Clasificación:
1.0

I have been to several hauls in the past and they were always helpful in everyway and respectful , clean and nice. The uhaul located at 1340 EThird St in Daytime n , Oh was by far the worst as far as the employees, manager was rude and unprofessional, when I rented a truck to empty out my storage unit that's when I discovered all my property was ruined and mildewed and moldy but they closed so had to take it and called the next morning to get screamed at by a manager when asked what. Should do and how to note everything before trying cl rental was due co.the facility and storage areas was filthy. There was blood in the restrooms, i let them know but because they were closing for the day it wasn't a priority. There was people living inside and walking around like they owned it and helped me more than the employees. I would never refere how do you spell referring her rooma friend at this location. I would also never tell anybody ne my experience there either . I just hope things change for the better of n the future .

jessica m.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond to assist our family so we would not lose our belongings in our uhaul storage! They are very nice and caring and their customer service is excellent! I would definitely recommend the E. 3rd Street location to anyone in need of a storage unit. Those location is secure as well as clean & bug and rodent free! Also this location has a professional but understanding General Mgr that strives to make your experience great!

Rita H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maddison B.  |  Overall Experience 
Clasificación:
2.0

The clerk needed more training and notification should have been sent to me about where the location of the unit was and how to get to it before 10:00 pm. It was never discussed that 34 hour access could be available to me for more money. There was a purchase of a prior Ihaul that I felt I was over charged and Field Manager couldn't determine why the Truck cost was the amount leaving one City to another City. He told me to contact the Manager where I had dropped the Out Of Town Rental at his location. I was over charged for being late on a payment due to my Debit Card was destroyed by the Bank that my automatic payments were being processed for my unit on Burkhart Road in Dayton, Ohio.

Brenda L D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALIC W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexsis B.  |  First Impressions 
Clasificación:
3.0

Customer service was only bright side, facilities were dirty, on move out had to step over toothpaste and food people left everywhere in dock

Michael S.  |  Overall Experience 
Clasificación:
5.0

The facility was clean and our unit was ready as soon as I ordered it! The gentleman who helped me at the front desk was great explained the code and getting into the building perfectly and he was very nice and professional! I would def recommend this facility to anyone needing a storage unit especially if you need it fast!

Olivia N.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

devin s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franco P.  |  Overall Experience 
Clasificación:
4.0

My cousin and I were at 1340 East Third street in Dayton, Ohio on August 15, 2021 from 9am-11am and we noticed how the store Manager and the one only employee did great remaining professional and helpful in spite of how busy it was. Great job guys!

Tessa J.  |  First Impressions 
Clasificación:
4.0

It was hard to get everything to the 3rd floor with so many people moving and using carts, but I don't think UHaul could have done any better for that situation. Having more flat carts would have been nice.

KATHERINE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond H.  |  First Impressions 
Clasificación:
5.0

Everything went well

Kalvin K.  |  First Impressions 
Clasificación:
2.0

We moved our stuff out after watching several guys walk up to the glass sliding bay door, bang the glass a couple times and the doors open, did not need a code. Then these guys with rolling baskets leaving the storage area with odds and ends. They are getting into the storage doors, using what looks like a room stick from the ceiling and poking holes in each unit to peek inside and see if there is anything worth stealing, then they get into the units and take what they want. We watched them leave. Our unit had a hole. We complained, but didn't receive a phone call back. When the new glass doors was installed they should have been tested for flaws. That is unacceptable, but dont let me be a day late paying rent. 

Gary H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Denver M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

patricia a.  |  First Impressions 
Clasificación:
4.0

Place was clean and well maintained.

Matthew I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

eric d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew I.  |  First Impressions 
Clasificación:
2.0

I am chosing to get my items out of storage because there is a serious rodent problem. Many of my personal items were damaged and/or soiled with mice urine and feces. I chose to throw out many of my items that held sentimental and monetary value and it was terrible to clean up the mess that was made in my unit. I'm sad that I can't claim those things as a loss with insurance.

Traci G.  |  Overall Experience 
Clasificación:
5.0

I always use the uhaul on east third street for all my storage and truck rentals. The first time I came into the store Aughn'ae helped me, and has been there every single time I've come in and needed a rental or any assistance. He is always working and has helped me every time. I really appreciate that uhaul hires great staff for customer service also, because moving is not so great. I will always choose this uhaul location for all my moving and storage needs! Thank you!!!

Kailey K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

amber j.  |  Overall Experience 
Clasificación:
5.0

Love the service!

Tongyu G.  |  First Impressions 
Clasificación:
4.0

Had mice chew up some of my belongings

Karen S.  |  Overall Experience 
Clasificación:
4.0

No comments at the moment.

Rhonda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adriana P.  |  Online Move In 
Clasificación:
3.0

Employees were very friendly but I called many many times over a span of two months to see if there was any possible way I could cancel my unit over the phone and no one ever answered. Finally got time to go to my unit and manually cancel it, but waited in line 15 minutes before someone even noticed that I was there. Like I said, very incredibly friendly employees and great facility, but was just unhappy with the customer service

Destiny S.  |  Overall Experience 
Clasificación:
4.0

Not happy about having to pay $50 for leaving my key in Austin.

Silka L.  |  Overall Experience 
Clasificación:
5.0

Was a good experience

Jacob S.  |  First Impressions 
Clasificación:
3.0

I was not satisfied with my services this time.

Rhonda S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana W.  |  First Impressions 
Clasificación:
2.0

They force you to buy their lock do you have to buy renters insurance and then they like to charge $100 in late fees they have mice who will eat through everything I guess maybe that’s why they want you get the renters insurance the staff though was very friendly they did what they could I will give you guys thatBut I feel like they take advantage of people and situations that obviously have their stuff In storage for a reason I just think that they don’t have to charge such excessive prices in late fees and then the mice they put poison boxes out there with no poison in them so what’s that gonna do

erica o.  |  Overall Experience 
Clasificación:
4.0

The old elevator doors sometimes hopped off their track, and the double door system meant that you were competing with other people who forgot to close it on a different floor. The security scanner sometimes didn't work on my building, and I had to use the other one. No way of knowing without asking. No mice presence for 2 years, until the very end (maybe the trap got old?) Other than that, no issues.

Robert T.  |  Overall Experience 
Clasificación:
5.0

Everyone so friendly makes you feel at home <3

Tiffany S.  |  First Impressions 
Clasificación:
5.0

Very helpful staff, very clean facility. Very thankful for them working with me so last minute

Destiny S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

tina C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis B.  |  Overall Experience 
Clasificación:
5.0

Wonderful 👏

STEVE W.  |  Overall Experience 
Clasificación:
2.0

On my move out day i found 3 dead little mices in the mist of my belongings.

Robin W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda H.  |  Overall Experience 
Clasificación:
1.0

Unfortunately, everything inside my unit was ruined. I wish someone could've called and told me there was rodents!

Jalynn M.  |  Overall Experience 
Clasificación:
4.0

I want to thank AJ and his staff for the pleasant long term friendship

BERNARD O.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ghmal m.  |  Overall Experience 
Clasificación:
4.0

Great customer service and very helpful staff. The storage needs frequent walk throughs to insure that people are there who are renting units and not just hanging out trying to steal stuff

Nicholas S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S.  |  Overall Experience 
Clasificación:
2.0

A.J. was a rude sob that needs to be fired, but the people above him belive anything he says, but losing clients will show you idiots..

Franklin W.  |  Overall Experience 
Clasificación:
2.0

After paying for my storage unit around 5pm, I was told it would be unlocked by the time I returned later that night to access it. When I returned at 9pm, a lock was still on the unit forcing me to return once again the next morning during business hours. This prevented me from being able to return the truck at the scheduled drop off time. Thankfully, I was not charged with another day for the truck at the drop off location after explaining what happened.

Kyle R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laureen R.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and professional

marcus r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa G.  |  Overall Experience 
Clasificación:
3.0

Good afternoon, My overall experience with U-Haul was a good one. I was greeted by a pleasant young man the day I moved my stuff into the storage. My original request was for a larger unit, after paying for the larger unit walking to the back this unit was already reserved. We walked back to the front, he asked about refunding me the difference since I now needed to downsize. The manager on duty told him, "not to worry about it, I would receive a credit the next month." The day I signed up for the unit I explained I would only need the unit for two weeks, I was informed U-haul doesn't prorate so I would be paying for the whole month. Fine no problem I needed the unit. I walk in on Friday July 31, 2020 to inquire about my refund and inform the staff I was moving out. I was then again informed the funds would be refunded to my card on file. I don't question anything the same information was provide by two different employees. Fast forward to an email telling me I was going to be charged a late fee. I make my way to the U-haul store on E. Third street to inquire about the late and why my money wasn't refunded to my account. I found out the overpayment was applied to the next month, even though I moved out and informed the staff the morning of. When the manager on dust asked me how he could help, my request was simple make sure your team understands and is aware of the information they are passing along to customers. As a customer it's not my job to know your system or how it works, it's also not my jo to police units prior to paying for it. Add the system been properly updated I would have been informed prior to paying for the unavailable unit. Easy fix I would have been offered the small unit and charged for proper amount. Customer service is key for me, I had not problem paying for the unit, I do have a problem not getting what I paid for the bigger unit. Best regards, Kia A. Richardson

kia r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya M.  |  Overall Experience 
Clasificación:
5.0

Everything went very smoothly. Impressed with the facility.

Larkin V.  |  First Impressions 
Clasificación:
1.0

Staff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurance

Crystal H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G.  |  First Impressions 
Clasificación:
1.0

Thank you for the opportunity to express our opinion and share our experience with our rental unit. We had a very bad experience and would like to offer the feedback. The day after my daughter and I rented the storage unit, we returned to drop off some more items. We walked into the storage unit, and to say the place was an incredible mess is a giant understatement. We have a video clip of what we came across upon entering the storage unit, as it appeared everything was grossly vandalized. The isles were so cluttered with miscellaneous items and broken glass that we could not get through to get at our unit. We were slightly frightened as we did not know if there were perpetrators of any sort still in the building, and no other customers or staff were around to assist if any danger presented itself. We then left the building to go to the office and report what we found, and a staff member came to check it out. He was very nice and offered to clear a path but it was obvious this was going to take quite a long while. We were not able to wait for this as we were heading out of town, so we needed to send our items with a friend as they did not fit in our vehicle (the reason we rented the storage unit in the first place). We now need to make arrangements to drive to Chicago (3 hours away) to pick these items up. We tried to call the GM of the Dayton location, AJ Ross, on 3 separate occasions but did not receive a call back. He did finally respond to an email and simply stated, it was an auction and things got out-of-hand. He did not offer anything in the form of compensation for this despite being asked. He just did not reply any further. Please feel free to call for any additional information or clarification. We would share the video of what we witnessed as well. We will also be taking this to a higher level as this is really quite unacceptable service.

carissa b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alexander c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

James C.  |  Overall Experience 
Clasificación:
2.0

I had over ten thousand dollars worth of things stolen from my uhaul truck when I’m the possession of the third street uhaul in Dayton ohio

Elkanah H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S.  |  First Impressions 
Clasificación:
2.0

So the staff were super nice, but gave us pretty confusing directions to get to our storage unit. It was so hot out and we had to move our stuff more than once because we were confused about which door to go into. Overall, it was overly confusing. I think that someone should go with you to your unit instead of you trying to figure it out based off of confusing directions. Now that I know how to get in, I'm sure it won't be a problem. Just took way way way longer than needed to find our unit in the first place.

Lilly D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

nathan s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TAVARES J.  |  Overall Experience 
Clasificación:
5.0

Great customer service..

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather J.  |  First Impressions 
Clasificación:
2.0

Uhaul was recommended to me from a family friend. I had the insurance for my rental unit. All of my things were covered in mice urine, feces and bed bugs. Upon filing my claim was told that insurance does not cover bedbugs. I lost everything! This location has very rude workers.

lamarq b.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful from beginning to end. I very much enjoyed the overall experience

Mackenzie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brianna c.  |  First Impressions 
Clasificación:
3.0

Please cease any contact with me. I have no knowledge of Eugene,s intentions. He has moved what he wanted out. Anything left he left because he didn't want it.

eugene j.  |  Overall Experience 
Clasificación:
5.0

Very helpful and great service!

nathan s.  |  First Impressions 
Clasificación:
4.0

If needed, we will rent again.

Sheryl W.  |  Overall Experience 
Clasificación:
5.0

Very good service

Jayakumar S.  |  First Impressions 
Clasificación:
5.0

I am very satisfied

chris e.  |  Overall Experience 
Clasificación:
5.0

Friendly staff.

Kristina D.  |  First Impressions 
Clasificación:
5.0

Thanks to AJ and the entire crew for excellent service!

JERRY L.  |  Overall Experience 
Clasificación:
1.0

Started well but got progressively worse. Final straw was dealing with Mark, the "president." Horrible customer service dealing with issues. Treated me disrespectfully. UHaul is off my list for good.

AARON R.  |  Overall Experience 
Clasificación:
5.0

Despite handling a large volume of customers, both u-haul personnel were friendly and helpful. After driving for four days, I really appreciated their courtesy.

george a.  |  First Impressions 
Clasificación:
2.0

After dealing directly with the staff I was told they closed out both my rentals on 2 separate occasions and was inconveniently charged for both units. I called 3 times total in order to get it fixed.

Chordae L.  |  Overall Experience 
Clasificación:
5.0

Ryan was so nice and super helpful. Made a rough day so much easier.

Mackenzie R.  |  First Impressions 
Clasificación:
5.0

Was glad to have my storage unit within moments of wanting it. Appreciate the good service. ¡Gracias!

Alvin A.  |  First Impressions 
Clasificación:
5.0

Very friendly

rachel g.  |  First Impressions 
Clasificación:
5.0

Happy that it was close to UD. Nice facility!

mary m.  |  Overall Experience 
Clasificación:
5.0

Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.

Rick M.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

charlene h.  |  First Impressions 
Clasificación:
3.0

The employee there really caused me an inconvenience.

melicia w.  |  Overall Experience 
Clasificación:
5.0

Customer service for us was very good and very helpful

chris e.  |  First Impressions 
Clasificación:
3.0

However i didnt appreciate being charged $50 for loosing my keys and them having to drill.out the lock $50 is wayyyy over priced so i will not be back cancelled after my 1st month and taking my money

latoya s.  |  Overall Experience 
Clasificación:
5.0

Because you are such a sought after facility, it can be difficult to reach you at that location by telephone. Other than that, this is a wonderful place to do business!

DEBORAH S.  |  Overall Experience 
Clasificación:
1.0

Completely disgusting and unprofessional. AJ needs to be fired!

justin b.  |  Overall Experience 
Clasificación:
5.0

Thanks for the help when the tornado came around, really helped with moving around my stuff until we could move into our new place!

Jordan S.  |  Overall Experience 
Clasificación:
5.0

Simply better than the rest.

eric c.  |  Overall Experience 
Clasificación:
5.0

Very Helpful and also guiding us through the whole process Thank You so Much

VICTOR R.  |  First Impressions 
Clasificación:
5.0

Everything was great according to my son

Angela L.  |  First Impressions 
Clasificación:
4.0

Very helpful.

Laureen R.  |  First Impressions 
Clasificación:
1.0

Personal could be there to help you out not some kind person off the streets all they cared about was making money not helping you out.

Kimberly R.  |  Overall Experience 
Clasificación:
5.0

Everyone one was always nice and helpful when I talked with them.

ANGELIC P.  |  Overall Experience 
Clasificación:
5.0

A great experience all around.

Craig L.  |  Overall Experience 
Clasificación:
3.0

Everything was fine I just hope my checking account gets removed from my U-Haul account this time quickly and not get billed as last time for several months afterwards..

gerald m.  |  Overall Experience 
Clasificación:
5.0

Awesome took care of my belongings.

Kendra A.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

Michael P.  |  First Impressions 
Clasificación:
4.0

It helped me at a time when I needed it was happy you could help out

anne j.  |  Overall Experience 
Clasificación:
5.0

Would recommend to people who have storage needs

Lucinda L.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff! I felt safe in the facility. When VA messed up our pay, was very nice about it until I could get everything paid. Great place!

mary c.  |  Overall Experience 
Clasificación:
3.0

well everything was fine during our visit..the fella was very helpful and the prices were surprisingly low

dawn b.  |  First Impressions 
Clasificación:
1.0

Facility was clean when I moved in upon move out my things was ruined mice droppings all over my things. It's a mess.

Shantea b.  |  Overall Experience 
Clasificación:
2.0

Why on the world would you sand the floors of a facility without properly sealing off all units?

Ian M.  |  Overall Experience 
Clasificación:
3.0

the stuff worked with me since i had no income at all but then when i was moving out they went raising my rent with fee and interests like crazy so i could not afford to finish my move

shalicia g.  |  Overall Experience 
Clasificación:
1.0

Will never use again!

Sonya E. | Reservación
Clasificación:
3.0

Prices of storage units are more expensive than certain other places..no discounts or specials like other storage places..

donte j.  |  Overall Experience 
Clasificación:
5.0

Everyone was so helpful and really helped me during a really rough time. I truly appreciate the professionalism and compassion I was shown.

mary c. | Reservación
Clasificación:
4.0

Staff is helpful and nice. One of my best Uhaul experiences.

BRITTNEY H.  |  Overall Experience 
Clasificación:
2.0

Not helpful when my lock, that they told me to buy from them broke. I was told it was my fault. This has happened to me the past three years when using this storage unit.

nora s.  |  Overall Experience 
Clasificación:
4.0

A 24 hour access card was a valuable thing while moving in and out. I love me some u-haul. Lol

Theresa S.  |  Overall Experience 
Clasificación:
5.0

clean, easy access, well lit.

eileen s.  |  Overall Experience 
Clasificación:
2.0

The manager did not communicate with me even after I went into the store and a left message & request to be called. The unit was filthy and my belongings had to be cleaned before I could move them out

Kelly Z.  |  Overall Experience 
Clasificación:
5.0

Great experience! Great staff! We wii definitely have our son store his college junk at your facility next summer and the next summer!

Mark S.  |  Overall Experience 
Clasificación:
2.0

Main door was broken, always appeared open because of the damage. Hours of operation were restricted unless paying a premium. Even during business hours the garage doors were not unlocked- had to call

matt w.  |  Overall Experience 
Clasificación:
1.0

Poor customer service and was not pleased and will not rent or store again

jade H.  |  Overall Experience 
Clasificación:
3.0

The facility was clean but I had mouse bm in and on some of my things. I had to throw out. It was people cleaning up and living in there storage. One lady was walking around smoking. staff is nice

Leandrea A.  |  Overall Experience 
Clasificación:
5.0

Great experience.

Toni W.  |  Overall Experience 
Clasificación:
1.0

Mold Everywhere and Rats infested throughout the whole storage facility... very gross place and unethical management taking advantage of less fortunate people.

Nicholas S.  |  Overall Experience 
Clasificación:
4.0

Focused on meeting my needs!

jesse s.  |  Overall Experience 
Clasificación:
1.0

Freight elevator malfunctioned twice while we were trying to unload. Cancelled contract immediately, but have been billed twice. Staff was helpful in trying to resolve the issue.

Philip C.  |  Overall Experience 
Clasificación:
5.0

Everything was fine. Customer Service as well.

deborah w.  |  Overall Experience 
Clasificación:
4.0

Everyone was very helpful. Just need more staff.

Jessica S.  |  Overall Experience 
Clasificación:
2.0

I do NOT recommend this storage facility. The facility is not maintained well, constantly losing payment checks mailed to them and new staff every 6 months.

ANDREA G.  |  Overall Experience 
Clasificación:
5.0

The timing of the offer to rent was perfect for me. I wounded my hand and required surgery a week after my arrival so having taken the offer provided me the time to move my items at a slower pace.

Michelle C.  |  Overall Experience 
Clasificación:
5.0

We stored our belongings for over 8 years and everything was as good as when we placed them into storage.

JOSEPH M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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