Customer Reviews for U-Haul Moving & Storage of Dayton

2,951 reviews

1340 E 3rd St   Dayton, OH 45403
(2 blocks East Of Keowee)

(937) 222-7082

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(937) 222-7082

1340 E 3rd St
Dayton, OH 45403
(2 blocks East Of Keowee)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dale B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

The people at this location have always been very friendly, helpful, respectful of me over the many years I have been a customer. They go out of their way to be sure to give their very best service.

Joann V. 
Rating:
5.0

I asked for a certain size hitch and was given the wrong size. Other than that everything was good. But couldn't find the key return

Billie C. 
Rating:
5.0

My experience with U-Haul's storage was fantastic. The staff were friendly and the storage facility very well maintained. These folks are pros!

Rick M.  |  Overall Experience 
Rating:
3.0

It was very difficult to adjust the driver's seat. I went back into the building to see if someone could come out to help me with the seat. It took quite a while for someone to come out. When they did come out they said some of their seats are difficult to adjust. It would be nice if someone would initially walk you out and show you all the features of how to use the vehicle properly.

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Kiel C. 
Rating:
4.0

The gentleman who helped me at pick up and again when dropping off was kind, friendly, and overall good demeanor. I wish more customer facing representatives were like him. If I owned a business, I would hire him immediately. Nobody wants to work the day after thanksgiving and seemed happy to do what he was hired to do.

JAMIE U. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

The only problem I had is my access code does not work which created an additional cost of having to keep the rental truck extra days not being able to unload my items.

Fernando W.  |  First Impressions 
Rating:
5.0

I love U-Haul!!!!

Susan E. 
Rating:
5.0

Customer did not leave a comment.

GLORIA W. 
Rating:
1.0

I keep getting text saying I rented from u-haul and I did not, so idk

Carlotta D. 
Rating:
5.0

Simple and easy to return the truck! Quick process and use of the truck was a great experience overall! Thanks for being available on short notice. Would definitely use your services again.

Amy E. 
Rating:
5.0

Customer did not leave a comment.

FRED C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

I would be stricter on the no smoking policy in the vehicles.Because some people are allergic to cigarettes smoke.I would test the vehicle wen each person comes back and do a fee of $25 .Just a suggestion.Thw service people were all great.

Julia A. 
Rating:
2.0

The front desk was not well staffed. It took over an hour to get our rental complete. The manager was very helpful once he was involved. The drop off was a different story. No one greeted us at the pull up station, but once they knew we were waiting the return was easy and fast.

Christine H. 
Rating:
4.0

Customer did not leave a comment.

Allegro M. 
Rating:
5.0

Customer did not leave a comment.

Zeva S. 
Rating:
3.0

Customer did not leave a comment.

canisse c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Customer did not leave a comment.

normand j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nichlos B.  |  Overall Experience 
Rating:
4.0

Vehicles wasn't clean or sanitized during a pandemic.

Kristina W. 
Rating:
4.0

Customer did not leave a comment.

ralph K. 
Rating:
5.0

U-haul's online and phone interfaces are not good, but the staff at the E. 3rd St. store in Dayton is consistently very good

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Stephon J. 
Rating:
3.0

Staff was exceptionally helpful.

JAMES N. 
Rating:
4.0

Good

FELICIA B.  |  First Impressions 
Rating:
2.0

Because of your storage unit I have a roach in my house now staff members real nasty and belligerent and disrespectful towards you I would never ever do you all again

LInda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tremayne A.  |  Overall Experience 
Rating:
3.0

The gas gauge on the paper read ½ tank but it was actually at ¼ tank. I took a picture of it and submitted it to uhaul before I took the truck to move some things. Brought it back will the same amount of gas and they still charged me for it. I went in to talk to Jeff. He was the guy behind the counter. He said I would be refunded $16+ but I haven't received any refund.

Leanna S. 
Rating:
5.0

Customer did not leave a comment.

TA-KIESHA H. 
Rating:
5.0

Awesome customer service

Lois W. 
Rating:
4.0

I appreciated the facility support explaining my hitch however I did not receive my warranty for the bike rake purchased at this U-Haul location. I will call the office Monday making this request, but know that the service from everyone I spoke to or worked with was stellar!!

Brenda A. 
Rating:
2.0

Let them return the uhaul at any location that's convenient for them.

James R. 
Rating:
4.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

AJ and Jeff are the best! 5 Stars! Wonderful people! They run a " tight ship"! Thanks for a great experience storing my daughter's things! God bless! Joy Lisle

joy l.  |  Overall Experience 
Rating:
3.0

I have a problem with your general manager, i shut my storage door but didn't lock it because i had to use the bathroom and he said i was living out of it. Which was not true, i tried to talk to him but he just ignored me

CHRISTOPHER H.  |  Overall Experience 
Rating:
5.0

Just fix your trucks Where they can pass gas stations

Charles G. 
Rating:
5.0

Send me the rest of my money why are yall still holding it

Areial W. 
Rating:
4.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

Beverly A. 
Rating:
3.0

Customer did not leave a comment.

Mourtada S. 
Rating:
5.0

Customer did not leave a comment.

Liana R. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

I love this location!!!!!!

SUSAN E. 
Rating:
5.0

Make sure that the vehicle are maintained properly at all times...

Robert H. 
Rating:
3.0

Returning truck was not understood and confusing for us. We were there early in AM and no one to ask what we were to do. For this I paid 20.00. It used to be so easy

Patricia M. 
Rating:
2.0

Staff is not helpful or knowledgeable

MACEY S. 
Rating:
3.0

Customer did not leave a comment.

debbie c.  |  Overall Experience 
Rating:
3.0

I had to report a few scratches on truck along with the check off paper said full of gas but it was actually only half full.

Vincent G. 
Rating:
4.0

Customer did not leave a comment.

Lona W. 
Rating:
2.0

Finding the drop box took a long time given it's odd location.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
2.0

Provide clear receipt for services rendered.

Marvin J. 
Rating:
5.0

I always have liked renting through uhaul.

RHONDA S. 
Rating:
4.0

Keep it up

Safari B. 
Rating:
5.0

The truck performed well, service was very good.

Robert B. 
Rating:
2.0

The brakes were extremely hard to push and get the truck to stop, the truck died in the middle of our move and had to be jumped, the whole truck leaned to the right side and you could tell from driving behind and from inside of the truck.

Sarah M. 
Rating:
5.0

Keep up the good customer service

Arye B. 
Rating:
4.0

Customer did not leave a comment.

jeremy T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Very friendly staff, easy rental and return

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
2.0

The truck was not clean and the inside of the cab was disgusting.

Benjamin B. 
Rating:
5.0

I LOVE this location!!!! 🤸🤸🤸🤸🤸🤸🤸

Susan E. 
Rating:
3.0

They charged my wife's card after I got the stuff out of the storage and they charged my wife's card after I done told them she passed away you guys are in trouble when I get access to her bank account

Jerry S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
3.0

Cleaner equipment, better functioning app

Jason F. 
Rating:
5.0

Wonderful customer

La Shele H. 
Rating:
4.0

Move box display so service desk is visable from enty?

Daniel S. 
Rating:
5.0

Hire more people

Jose R. 
Rating:
5.0

Best quality rental from any U-Haul I have ever rented from.

David F. 
Rating:
5.0

Customer did not leave a comment.

sukanth L. 
Rating:
1.0

Customer did not leave a comment.

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

APOLLOS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

The salesperson was awesome and super helpful was just overall great experience

Richard E. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

The employees were on top of it. I turned in my vehicle during a busy time and they were busting their butts to get everything going

Ricardo Z. 
Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Rhonda O. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

I have been to several hauls in the past and they were always helpful in everyway and respectful , clean and nice. The uhaul located at 1340 EThird St in Daytime n , Oh was by far the worst as far as the employees, manager was rude and unprofessional, when I rented a truck to empty out my storage unit that's when I discovered all my property was ruined and mildewed and moldy but they closed so had to take it and called the next morning to get screamed at by a manager when asked what. Should do and how to note everything before trying cl rental was due co.the facility and storage areas was filthy. There was blood in the restrooms, i let them know but because they were closing for the day it wasn't a priority. There was people living inside and walking around like they owned it and helped me more than the employees. I would never refere how do you spell referring her rooma friend at this location. I would also never tell anybody ne my experience there either . I just hope things change for the better of n the future .

jessica m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRE E. 
Rating:
3.0

Rented a 8 pickup truck. Everyone was nice and great customer service, but the truck was kind of dirty and the truck read it needed a new air filter and maintenence for an oil change.

RIAN E. 
Rating:
4.0

I'd say one thing would be to clean the windows. The windshield was a bit filthy. Other than that it was a great experience and I will definitely use it again😁

Christopher S. 
Rating:
5.0

Nothing couldn't get any better

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Everything went smoothly and the customer service was fantastic

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Outstanding customer service from the person handling our initial rental and from the person who handled our return.

Sherry F. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Molly W. 
Rating:
5.0

Customer did not leave a comment.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

MISTY A. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Jamalee S. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

TERESA N. 
Rating:
5.0

Customer did not leave a comment.

PATRICK H. 
Rating:
5.0

Everything was pretty up front. I would have to say maybe arrows to direct where drop box for key after hours is because I was a little lost as to where it was located till I walked further down.

Subrina T. 
Rating:
5.0

The staff went above and beyond to assist our family so we would not lose our belongings in our uhaul storage! They are very nice and caring and their customer service is excellent! I would definitely recommend the E. 3rd Street location to anyone in need of a storage unit. Those location is secure as well as clean & bug and rodent free! Also this location has a professional but understanding General Mgr that strives to make your experience great!

Rita H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maddison B.  |  Overall Experience 
Rating:
2.0

The clerk needed more training and notification should have been sent to me about where the location of the unit was and how to get to it before 10:00 pm. It was never discussed that 34 hour access could be available to me for more money. There was a purchase of a prior Ihaul that I felt I was over charged and Field Manager couldn't determine why the Truck cost was the amount leaving one City to another City. He told me to contact the Manager where I had dropped the Out Of Town Rental at his location. I was over charged for being late on a payment due to my Debit Card was destroyed by the Bank that my automatic payments were being processed for my unit on Burkhart Road in Dayton, Ohio.

Brenda L D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALIC W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexsis B.  |  First Impressions 
Rating:
3.0

Customer service was only bright side, facilities were dirty, on move out had to step over toothpaste and food people left everywhere in dock

Michael S.  |  Overall Experience 
Rating:
5.0

The facility was clean and our unit was ready as soon as I ordered it! The gentleman who helped me at the front desk was great explained the code and getting into the building perfectly and he was very nice and professional! I would def recommend this facility to anyone needing a storage unit especially if you need it fast!

Olivia N.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Amanda K.  |  First Impressions 
Rating:
4.0

My cousin and I were at 1340 East Third street in Dayton, Ohio on August 15, 2021 from 9am-11am and we noticed how the store Manager and the one only employee did great remaining professional and helpful in spite of how busy it was. Great job guys!

Tessa J.  |  First Impressions 
Rating:
4.0

It was hard to get everything to the 3rd floor with so many people moving and using carts, but I don't think UHaul could have done any better for that situation. Having more flat carts would have been nice.

KATHERINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond H.  |  First Impressions 
Rating:
5.0

Everything went well

Kalvin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Denver M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

patricia a.  |  First Impressions 
Rating:
5.0

Love the service!

Tongyu G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana W.  |  First Impressions 
Rating:
5.0

Everything went very smoothly. Impressed with the facility.

Larkin V.  |  First Impressions 
Rating:
1.0

Staff very RUDE and I purchased insurance staff noted my valuables in the amount of $0! So why am I paying for insurance

crystal h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather J.  |  First Impressions 
Rating:
5.0

Was glad to have my storage unit within moments of wanting it. Appreciate the good service. Thanks!

Alvin A.  |  First Impressions 
Rating:
5.0

Setting up the storage unit account was easy with the expert help of the U-Haul folks. Cody was great to work with.

Rick M.  |  First Impressions 
Rating:
5.0

Great customer service

charlene h.  |  First Impressions 
Rating:
5.0

Everything was great according to my son

Angela L.  |  First Impressions 
No reviews have been submitted for this location.

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