El cliente no dejó un comentario.Shaunta O. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Dayton
Dayton, OH 45403
(2 blocks East Of Keowee)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.faith D.
I was double charged even though I returned on time, the sales lady told me when I went in if I was turning my truck in to park it and leave it unlocked with the keys in it but then they check it in late and double charge, I'll be getting a refund or contacting corporateAnthony M.
El cliente no dejó un comentario.Nzabonimpa M.
El cliente no dejó un comentario.Terry W.
reservation was not ready, gas tank was not at 1/2 as told was actually closer to 3/8th. truck was not clean, pads were already opened,Cj A.
El cliente no dejó un comentario.James S. | First Impressions
Everyone at this location is very professional and friendly and they know their job.paul S.
El cliente no dejó un comentario.Danny J.
Nothing, Everyone at this facility is professional and friendly.paul S.
El cliente no dejó un comentario.Jason I. | Overall Experience
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Travis H.
Should not charge a dollar a mile just because it's the weekendeddie B.
The Staff was very nice and friendlyDonna J.
El cliente no dejó un comentario.Gregory G.
U-Haul broke down 15 minutes after getting it. Engine wouldn't turn on. By the time a towing company came (4 hours later) we were on a time constraint emergency and needed to source out other vehicles â€" it was a nightmare. Also, we pulled out the oil on the dip stick and there was hardly anything on it and it was tar black.. clearly they don't check the oil before providing to new customers. Horrible. And, I was still charged for everythingâ€¦ so I need to contact and get a refund for the u-haul and Dolly rental.Sarah P.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.Joseph L.
El cliente no dejó un comentario.Melanie B. | Overall Experience
El cliente no dejó un comentario.William K.
El cliente no dejó un comentario.Laura S.
Very efficient pickup and drop offMichael L.
Great experience with uhaul on both ends of the rental.Joseph J.
This team went above and beyond! Aj, Jeff, and Teresa specifically however all the staff we encountered at this location were friendly, helpful, and knowledgeable. The store was clean, stocked, and easy to navigate. Definitely recommend ââââRyann J.
El cliente no dejó un comentario.WILLIAM P.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.GREGORY S.
Thank you uhaul and I am happy to know that there are nice people out there.Jessica F.
El cliente no dejó un comentario.Michael N. | First Impressions
Most of the staff was friendly but no one could quickly resolve the issue. They told me that, because they were a UHaul franchise, my booking the storage facility on line didn't integrate with their systems. Therefore, I had to upgrade to a larger unit at a higher cost. The exact unit size I ordered was NOT available even though I reserved it months ago. Very frustrating and this will lead me to look to other storage options.Nicholas C. | First Impressions
El cliente no dejó un comentario.Kim S.
El cliente no dejó un comentario.chris L.
The process was easy and fast.RICHARD W.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.Diana B. | First Impressions
Getting the van went smoothly. The van was clean. Drove fine. Drop off was quick and easy.Kathy S.
El cliente no dejó un comentario.Luke D.
El cliente no dejó un comentario.yolaude W.
El cliente no dejó un comentario.Andrew H.
I returned the trailer over a day earlier than required, but my bill was not adjusted to reflect this.michael L.
The young man working the counter was respectful and curtious. The man checking in my equipment was exactly the same. Thank You. I will recomend you to my friends. And if i need your services again i will return.ronald K.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Leah M.
Never got there, was towedBrian W.
El cliente no dejó un comentario.Todeshia J.
Make sure that there is gas in it before they pull off the lot and let them know how much they are getting backKelly V.
El cliente no dejó un comentario.Melissa P.
El cliente no dejó un comentario.natasha P.
This store in clean, efficient, well worth Ä‡ost. Overall they did a great job.Heather A H.
From reserving the truck online, to picking it up, and dropping it off was a great experience. The employees are very professional and efficient. Detailed instructions are given and there are no surprises. I highly recommend this location.Jana R.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Nancy S.
El cliente no dejó un comentario.Tina H.
Friendlier customer service especially when returning.eric S.
I have never driven a big truck before; it was fun! I want to drive a semi now.Christopher H.
Always goes wellRobert L.
El cliente no dejó un comentario.Jared J.
El cliente no dejó un comentario.Farid P.
Have rented from several times. Always goes smooth. Thanks!Linda C.
El cliente no dejó un comentario.Kimberly R. | Overall Experience
El cliente no dejó un comentario.Roger C.
When returning the truck, I sat in it for about 15 minutes waiting for a staff member to check me in. Since I was using my phone while waiting, staff believed I was checking in by phone. I was not. Finally I exited the vehicle. A staff member called for someone to help me. And Nathen courteously checked me out and told me my final bill in about 3 minutes. Overall, from check in to check out things went very well. Good experience.Timothy J.
I was upset that when I got in the truck the gas was lower than what was showing on the paperwork. Was told we could click link on text message to report it! We clicked the link and said we didn't even have a truck! Which we clearly were in the truck! I took pics when we first got in the truck and when we were getting out to drop off the truck! I replaced the gas in the truck and was still charged $14.25 for gas! Yes not much at all! But I am a DM of a business! I know we should help the customers, especially the honest ones! They didn't even want to see the pics with the mikes and gas gauge! As they stated was an estimate! So I wanted to let them know the link didn't work and the info was wrong! Not that I needed my $14 back! Maybe work on the customer service part and then make sure you are not over charging everyone that comes there! I will not come back to uhaul! For those 2 reasons!Christopher B.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Elizabeth P.
El cliente no dejó un comentario.Elizabeth L. | Overall Experience
El cliente no dejó un comentario.Yolanda V.
El cliente no dejó un comentario.Martha S. | First Impressions
El cliente no dejó un comentario.Jeff N.
El cliente no dejó un comentario.James N.
I did the online check in and it took forever to get my info approved when I have gone to other uhauls before and it never takes that long. The truck I rented the steering was going out when driving during my rental which was scary and the tank was almost empty when they gave it to me. Also when returning the truck I had issues trying to return through the online aspect that I have never had issues before.Lindsey R.
El cliente no dejó un comentario.Sirojiddin M.
Thank you I couldn't have did it without youODESIA B.
U guys don't have to do anything because you guys are doing a good job at this location and thank you very muchCarl S.
El cliente no dejó un comentario.Stevie J.
El cliente no dejó un comentario.Chris B. | Overall Experience
El cliente no dejó un comentario.Reggi A.
El cliente no dejó un comentario.TESSA D.
very easy drop offCARL M.
Not a lot of parking space to put the truck.Kirsten G.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.Chiu K.
El cliente no dejó un comentario.Jacob T. | Overall Experience
Staff could not have been nicer when I needed help understanding how to work the key pads and how to check out my last day.Pam W. | Overall Experience
El cliente no dejó un comentario.James J.
Maybe require employees to go over the truck and the car hauler with you. Not just give you keys and go off to next customerBrad H.
Picking up was fine. Dropping off I waited 15 mins. Man looked at me 3 times. Never came over. I called inside was told man would be there in a min. 5 mins later still no show. I walked inside. 3 people working all talking to one customer. I said can someone check me in. Was yelled at they had a customer. I said I'm a customer to now check me in Was told to leave if I didnt like it. I refused and said no u check me in.. finally guy came out was rude and checked me in. If i hadnt waited i would have been charged more than i actually owed. Total crap customer service.DENVER J.
Pickup went smooth but returning the truck was a nightmare. There were multiple trucks waiting to pull in and the employees were in no rush to get people off the streets. The systems were down and I know that was the reason for all of the chaos. I understand things happen and that wasn't an issue. We were charged a different rate than what we were initially told and didn't find that out until we left since the systems were down. We called and they said they would look into it and call us back but we never heard back. It was only $10 more but we just wanted some clarity which we didn't receive.colyn N.
Complete shit show. Computer system crashed. I finally was able to leave my credit card info and take my keys after a couple hours to get the wiring problem fixed on a hitch I had installed with you all. Disgruntled and overworked employees and no leadership around. Apparently the GM was working on a broken elevator at a different location. Horrible experience and even worse service. Would not recommend to my worst enemy.ASHLEY A.
The Autotransport was in good condition, exept the tie-down strap on the passenger side. It was all twisted and some what rusted. I had a very hard time opening it. I called the location I rented from they offered me to return and they would help. I was 50miles away, so i declined but ask them to pls check them straps before ren6ing the equipment. Other then that Teresa Coleman was very nice she gets a 5 star rating .Brigitte S.
Thankyoujok b. | First Impressions
El cliente no dejó un comentario.Jeremy M. | Overall Experience
Over charged us and screwed us big time with the ratesBrandon B.
El cliente no dejó un comentario.Breann H.
Extremely helpful individuals. They helped me get a new harness installed on time for me to leave town. They were great.Bechara R.
El cliente no dejó un comentario.darrel L.
Very satisfied with the quality of service!Jeffrey B.
Great people I would recommend them to anyone🙏🙏jason R.
The best people I really have ever meant. Thanks 🙏paul D.
It toke up some extra time because the the employee gave me the wrong size truck after I repeated the size after asked twice , other then that everything was fineVERONDA F.
El cliente no dejó un comentario.Grant R.
Excellent experience!Markina L.
Called at 6:54 pm just before close, was put on a "brief hold". They never picked up again. When we arrived less than 10 minutes after close, we were not granted access to storage. We came from out of town with a U-Haul truck and needed to unload as the truck was due by 9am the next morning. We had to either get a hotel or drive all the way back to Cincinnati. Not answering the phone and making arrangements cost over $200. I have been a U-Haul customer for years, but I'm very disappointed with this experience. Won't use this Dayton location again.Lindsey M.
El cliente no dejó un comentario.Sonya S. | Overall Experience
We were originally assigned a blocked in and nonworking vehicle. They remedy the situation quickly. But check what you're assigning first. It was miserable and rainy, being on the lit the extra time really sucked.Lara W.
This is my favorite location I use it all the time when I do out of town events staff very friendly manager great location great serviceKeith M.
El cliente no dejó un comentario.Norman K.
Thank you for your time, efforts, and attention in installing the correct hitch on our car, you were very accommodating. Well done. Our only suggestion for any improvement is that a little less hold time on the phone would be appreciated by future customers.Anne S.
El cliente no dejó un comentario.KEITH R. | Overall Experience
Yes that lady that was on the front desk treat me really good offer me the best coverage on insurance and give me the box that I one very friendly she is pretty good I don't speak really good Ingles and she do wherever she cut to understand me thanks I will refer my friend and family to go to that placeFrancisco M. | First Impressions
My harness did not work because of wear and tear. The manager got me in right away to get a new one installed. I was out driving the trailer I rented and a new harness within an hour!Bechara R.
Storage lockers need to be thoroughly cleanedJohn J. | Online Move In
El cliente no dejó un comentario.Denise R.
Keep doing what you are doingTommie W.
Everything went well and the owner was great!Brian L.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Nancy K.
The online system was a failure, we ended up having to go inside and Thebes we got charged more Thad what we signed for, but the system was the failure, not the employees.amy R.
El cliente no dejó un comentario.Kenya C. | Overall Experience
El cliente no dejó un comentario.ANDREA T. | Overall Experience
The storage unit wasn't big enough like they said staff was not helpfulAngel C. | Overall Experience
El cliente no dejó un comentario.Jeremy M. | Online Move In
Overcharged with late fees bi weekly which is unethical. Forced to take renters insurance. Will not recommendJEVONA SLOANE S. | Overall Experience
El cliente no dejó un comentario.Deletha B. | First Impressions
Very professional staff!GARY C. | Overall Experience
I rented a unit but didnt know it was on the 3rd floor downtown they refunded me no problem and rented to me another unit on linden.Kevin b. | Overall Experience
Staff was not helpful. I was misinformed about fees. The staff's overall customer service is lackingShannon B. | Overall Experience
El cliente no dejó un comentario.Claudia G. | First Impressions
El cliente no dejó un comentario.Marshal A. | First Impressions
El cliente no dejó un comentario.Alvin A. | Overall Experience
The only issue was when the elevator was out was inconvenient. But I had a good experience renting for the past year.KATHERINE M. | Overall Experience
CommentBader B. | Overall Experience
El cliente no dejó un comentario.robert b. | Overall Experience
El cliente no dejó un comentario.Karrington C. | First Impressions
El cliente no dejó un comentario.Mililani R. | Overall Experience
El cliente no dejó un comentario.Alexandria C. | Overall Experience
El cliente no dejó un comentario.Pernelia W. | Overall Experience
El cliente no dejó un comentario.Samuel C. | Overall Experience
El cliente no dejó un comentario.APOLLOS D. | Overall Experience
Professional thieves!Crystal H. | Overall Experience
There was a used condoms and a crack pipe PpStephanie I. | First Impressions
I started paying 70 dollars a month.Then I received a letter on the mail saying that they were increasing the month rent.and from that day on my rate keept going up I ended paying 100 dollars a month. You should keep your original rates not keep increasing them up every month.Griaselda R. | Overall Experience
El cliente no dejó un comentario.euphrasia k. | Overall Experience
I had U-Haul at East Third St location . A J the manager is awesome to work with . Really helpful and definitely patient . I hit some hard times and almost lost all my belongings , but A.J worked with me a couple different times on payment options and saved me from losing my belongings . Big Thanks to you A J for working with me .. highly recommendshaun c. | Overall Experience
El cliente no dejó un comentario.DOUGLAS W. | Overall Experience
El cliente no dejó un comentario.Jennifer L. | Overall Experience
Good times!!MARK I. | Overall Experience
I was disappointed when I unloaded my unit and found out it was infested with fleas! I don't have animals and I wasn't expecting that! I had to treat my house 2x so far!shawn h. | Overall Experience
Truck was not ready for pickup. bugs were everywhere in storage unit and instructions weren’t clear.Hailey B. | Online Move In
Easy serviceAlison P. | Overall Experience
The U-Haul place was easy to findValerie B. | Online Move In
El cliente no dejó un comentario.Regina O. | Overall Experience
Your storage out after it's so long the one on Main Street the alarm goes off they just need to fix that and then they should have the doors when the trucks come in and open automatically what it don'tFaarih L. | Overall Experience
El cliente no dejó un comentario.MARTIN S. | Overall Experience
El cliente no dejó un comentario.Faarih L. | First Impressions
The 3rd floor needs an elevator it was hard moving things in and out. Units need lights and a moor convent way to move item especially if u have big and heavy things to move.Lakeisha D. | Overall Experience
El cliente no dejó un comentario.andrew v. | First Impressions
El cliente no dejó un comentario.jamika h. | First Impressions
El cliente no dejó un comentario.anthony f. | First Impressions
When a freighter elevator goes down&no repair is made it causes a safety hazard that I'm not necessary when a repair could have been made to fix the issue & not put customer at risk of getting hurt.Jamie A. | Overall Experience
The location was further away from our new home than we had anticipated. Also, the long list of things we could not store was problematic; thank goodness we had a friend here where we could store the majority of our stuff.Scott S. | Overall Experience
El cliente no dejó un comentario.Don C. | Overall Experience
El cliente no dejó un comentario.Alex B. | First Impressions
The carts came in handy and storage unit is very clean & roomieDayonna R. | Online Move In
El cliente no dejó un comentario.Noah C. | Overall Experience
The elevator was not working when I went to move out I am 58 years old and had to hire three other people to get my furniture out of that storage I demand a refund back and you guys need to get your elevator fixed people pay too much good money for their storage and not to have a working elevator was unacceptableDEBORA W. | Overall Experience
Service, even on 4th of July, far exceeded other UHaul locations like in Cincinnati. Process was smooth and the team was great.JOHN K. | First Impressions
El cliente no dejó un comentario.Imari K. | Overall Experience
El cliente no dejó un comentario.Erica H. | Overall Experience
El cliente no dejó un comentario.Hailey W. | Online Move In
There was mold, mildew, and mouse droppings in my unit and on my furniture when I moved out. There was also insulation on and around my stuff. I also found a lighter and a small camera tripod in my unit when I opened it to move out.PATRICK M. | Overall Experience
I would recommend if the facility did not smell of rodent urine. It was the first thing I noticed wedged walking through the doors. I understand that rodents are a problem in a storage facility but the smell of their urine should be a problem that should be addressed. I don't want 6 months from now if I move out my furniture to smell like urine.Joshua M. | Online Move In
El cliente no dejó un comentario.EARL T. | Overall Experience
El cliente no dejó un comentario.JIM R. | Overall Experience
El cliente no dejó un comentario.Angela L. | Overall Experience
The only thing is the entrance of the building that people let lit and articles outside. And that is the first impression when you are there but once you are inside is clean and organized.Lilliam R. | Overall Experience
Was so fast easy and friendly. Especially already exhausted from packing as it was. Unloading and getting items to my storage unit was faster than packing and loading up at house!Jackie M. | First Impressions
El cliente no dejó un comentario.MIKE O. | Overall Experience
El cliente no dejó un comentario.Imari K. | First Impressions
El cliente no dejó un comentario.SHEMEKA S. | First Impressions
El cliente no dejó un comentario.Robert H. | Overall Experience
El cliente no dejó un comentario.Felisha H. | Online Move In
El cliente no dejó un comentario.Vanessa M. | Overall Experience
The manager isn't people friendly the workers aren't really knowledgeable. The answering service people now are extremely friendly and more knowledgeable than the actual workers they need to possible switch.Shalyn G. | Overall Experience
Great staff! Great location 👌🏾 👏🏾DARRYL S. | Overall Experience
El cliente no dejó un comentario.Jennifer m. | Overall Experience
I closed my unit on the 12th of December. Told the man i was done. Later on you send me a past due notice to my friend's house. It's took four days for your system to close out my account. Aj was super nice and apologetic. You book keeping system sucks.matthew n. | Overall Experience
El cliente no dejó un comentario.Racheal L. | Overall Experience
El cliente no dejó un comentario.Danyill H. | Overall Experience
El cliente no dejó un comentario.AEGC L. | Overall Experience
GraciasALEXIS D. | First Impressions
El cliente no dejó un comentario.sara s. | Overall Experience
I never had a problem with the facilityanthonia m. | Overall Experience
El cliente no dejó un comentario.Dale B. | First Impressions
My experience with U-Haul's storage was fantastic. The staff were friendly and the storage facility very well maintained. These folks are pros!Rick M. | Overall Experience
The only problem I had is my access code does not work which created an additional cost of having to keep the rental truck extra days not being able to unload my items.Fernando W. | First Impressions
El cliente no dejó un comentario.canisse c. | First Impressions
El cliente no dejó un comentario.normand j. | First Impressions
El cliente no dejó un comentario.Nichlos B. | Overall Experience
BuenoFELICIA B. | First Impressions
Because of your storage unit I have a roach in my house now staff members real nasty and belligerent and disrespectful towards you I would never ever do you all againLInda H. | Overall Experience
El cliente no dejó un comentario.Tremayne A. | Overall Experience
AJ and Jeff are the best! 5 Stars! Wonderful people! They run a " tight ship"! Thanks for a great experience storing my daughter's things! God bless! Joy Lislejoy l. | Overall Experience
I have a problem with your general manager, i shut my storage door but didn't lock it because i had to use the bathroom and he said i was living out of it. Which was not true, i tried to talk to him but he just ignored meCHRISTOPHER H. | Overall Experience
El cliente no dejó un comentario.debbie c. | Overall Experience
They charged my wife's card after I got the stuff out of the storage and they charged my wife's card after I done told them she passed away you guys are in trouble when I get access to her bank accountJerry S. | Overall Experience
El cliente no dejó un comentario.APOLLOS D. | First Impressions
I have been to several hauls in the past and they were always helpful in everyway and respectful , clean and nice. The uhaul located at 1340 EThird St in Daytime n , Oh was by far the worst as far as the employees, manager was rude and unprofessional, when I rented a truck to empty out my storage unit that's when I discovered all my property was ruined and mildewed and moldy but they closed so had to take it and called the next morning to get screamed at by a manager when asked what. Should do and how to note everything before trying cl rental was due co.the facility and storage areas was filthy. There was blood in the restrooms, i let them know but because they were closing for the day it wasn't a priority. There was people living inside and walking around like they owned it and helped me more than the employees. I would never refere how do you spell referring her rooma friend at this location. I would also never tell anybody ne my experience there either . I just hope things change for the better of n the future .jessica m. | Overall Experience
The staff went above and beyond to assist our family so we would not lose our belongings in our uhaul storage! They are very nice and caring and their customer service is excellent! I would definitely recommend the E. 3rd Street location to anyone in need of a storage unit. Those location is secure as well as clean & bug and rodent free! Also this location has a professional but understanding General Mgr that strives to make your experience great!Rita H. | Overall Experience
El cliente no dejó un comentario.Maddison B. | Overall Experience
The clerk needed more training and notification should have been sent to me about where the location of the unit was and how to get to it before 10:00 pm. It was never discussed that 34 hour access could be available to me for more money. There was a purchase of a prior Ihaul that I felt I was over charged and Field Manager couldn't determine why the Truck cost was the amount leaving one City to another City. He told me to contact the Manager where I had dropped the Out Of Town Rental at his location. I was over charged for being late on a payment due to my Debit Card was destroyed by the Bank that my automatic payments were being processed for my unit on Burkhart Road in Dayton, Ohio.Brenda L D. | First Impressions
El cliente no dejó un comentario.ALIC W. | Overall Experience
El cliente no dejó un comentario.Alexsis B. | First Impressions
Customer service was only bright side, facilities were dirty, on move out had to step over toothpaste and food people left everywhere in dockMichael S. | Overall Experience
The facility was clean and our unit was ready as soon as I ordered it! The gentleman who helped me at the front desk was great explained the code and getting into the building perfectly and he was very nice and professional! I would def recommend this facility to anyone needing a storage unit especially if you need it fast!Olivia N. | Online Move In
El cliente no dejó un comentario.Amanda K. | First Impressions