Customer Reviews for U-Haul Moving & Storage of Dan River

1,192 comentarios

2400 Riverside Dr   Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

(434) 799-1730

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 799-1730

2400 Riverside Dr
Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNEINMAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDAANDREWS B. 
Clasificación:
4.0

Tune ups on vehicle. 6mpg?

JORDAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONITTA M.  |  Overall Experience 
Clasificación:
5.0

Rented two different trucks and each was in good condition, big enough for the weight it had to carry. Whole trip was very good.

PHYLLIS D. 
Clasificación:
4.0

Great place nice guys

Janelle W.  |  Overall Experience 
Clasificación:
5.0

Friendly and speedy service

Lauren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELANTHONY F. 
Clasificación:
5.0

Just waiting for the 139.90 to be refunded per Josh. Other than that the whole team is wonderful and very caring and understanding

VANESSA L.  |  First Impressions 
Clasificación:
3.0

The new manager Darrin is a sweet heart and does his job very well he is a great leader and I would recommend him as a manager any day he not rude disrespectful or anything and he trys to help as best as he can

Brittany W.  |  Overall Experience 
Clasificación:
5.0

Thanks again for your service

DELLAWOMACK G. 
Clasificación:
5.0

Nada

JONATHANPATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMTELL F. 
Clasificación:
5.0

employees were great! Thank you

DENISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

I love that I can access my storage locker 24/7 I work At night so I can just go by whenever I love it

Joey N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHCHARLES W. 
Clasificación:
2.0

I ordered a pu truck. I am handicapped and needed it so I could run errands while my vehicle was in the shop. I a lot of trouble getting to the 10 foot truck. Once in it smelled strong of pipe smoke. Since they gave no other option I had to take the truck. Since I had no way of having enough strength to get in and out of this truck I had no choice but to drive home and park it. I had to get a step still to get back in the next morning. Because I knew if I got out I wouldn't be able to get back in without a stool I couldn't get gas. So of course you charged an extremely high gas rate for the few miles I drove. This is the second time I was promised a PU truck and got the wrong equipment last time i ended up in a van.

BRENDANUNN G. 
Clasificación:
5.0

The only thing I have a issue with is the truck sounded as if it was on its last leg or the transmission was going out.

ANDREA H. 
Clasificación:
4.0

Parking for returns was a challenge.

MICHAEL LEE A. 
Clasificación:
4.0

The agent doing the check-in was courteous and ready for my arrival. Omari quickly prepared the contract and I was on the way. The van was in excellent shape and easy to drive. There is limited parking at the site so hard for getting into the street to leave

JACKLYN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfred L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANPATRICK M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
1.0

Poor customer service. Won't go back.

JAMES C. 
Clasificación:
1.0

Slow service, we dropped off at 8:55am and the bill got processed 1 hour later.

JAMES C. 
Clasificación:
5.0

Uhaul store was clean, employees were helpful and informed me that what happened to me at pickup was a fairly common occurrence and empathized with the dangerous situation the the pickup location put me in. Highly recommended.

Robyn L. 
Clasificación:
1.0

Had an online reservation and the check in process till took over an hour and multiple attempts in person. The staff were helpful but I'm not a fan of the check in process. Storage rooms are also far away from the entrance so if you have a lot of things to store, it'll take forever to put it away. Ended up going to the storage facility across the street, process took 5 mins.

Taylor A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINER D. 
Clasificación:
5.0

No improvements needed.A great crew and mgmt team.

CHARLESALLEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILLIPCURREN M. 
Clasificación:
5.0

Great service. I was very happy with the agent's service and willingness to assist.

CHRISTOS G. 
Clasificación:
5.0

Nothing it was the perfect experience with professional and friendly customer service! Great job!!

TRELLISRENEE H. 
Clasificación:
5.0

Okay

JASMIN J. 
Clasificación:
5.0

Great service!

Cierrea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZYNAVIASADE H. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICIA T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHCHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRAN H.  |  Overall Experience 
Clasificación:
4.0

truck gas tank was empty and they did not want to refund my gas costs. Thankfully Kendra in customer services in Lynchburg took care of me.

Drew H. 
Clasificación:
5.0

There is nothing to improve, things are great as they are!

Patrick S. 
Clasificación:
5.0

great location! much better than any in NC

ELIZABETH A. 
Clasificación:
4.0

This has nothing to do with the location but more with U-Haul in general. I rented a one way trip from Danville VA to Gretna VA. There are 2 locations in Gretna I could choose from to drop off (or so I thought) I picked up in Danville because that was the closest location that has the size truck I needed. So as the day goes on I get a call from U-Haul saying I can't drop off in Gretna and have to return it to Danville cuz the Gretna locations don't allow drop offs (???) So I asked since it is no longer a one way will that lower the price and I was told because I left Danville with the truck even though I was going back to the same location to drop it off it is still considered a one way because I left Danville (???) Danville to Gretna is 34 miles. I was only allowed 38 miles before the mileage fee kicks in hence one of the reasons I wanted to drop off in Gretna. Since I was made to go back to Danville to drop off I was charged another $62 for mileage on top of the $220 charge for the one way truck rental. Pretty lousy customer service from U-Haul. I did in the end drop off at a different location still in Danville but was hoping to save my self a couple bucks in the mileage fee. While the gentleman at the location was fabulous, the lady on the phone from U-Haul was anything but.

Kellie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENTKEITH W. 
Clasificación:
5.0

I told them that I was dropping the UHale off and the just ok didn't ask for my name or nothing. How does he know who I was. He didn't pull any paperwork or nothing I thought that was kind of strange for them to do. I guess it found out from the keys that I returned it.

Debbie R. 
Clasificación:
2.0

Customer service is horrible. Your Emplyee kept telling me how much he hated his job. And he told me 1 price then the contract charged me something different. The final bill was something totally different. I will never use UHALL again. Being military I have used your company several times.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELSIEMAE L. 
Clasificación:
3.0

Have space for customers to leave their car while renting the truck. Without worrying about your car being towed from premises by management.

CELESTE B. 
Clasificación:
4.0

Clean the inside of the windshield

VIRGINIA H. 
Clasificación:
4.0

Guy that helped us was nice and actually opened a few minutes early. Reserved the truck the night before online and they had one ready to go. Making Reservations with U-Haul online (not this location) was relatively easy. They will try to trip you up with already adding the dolly, blankets, boxes and furniture covers to order without adding them yourself. YOU MUST zero out the items you don't need before checkout. Or you'll be charged. That's tricky IMO and should be asked to add if need when checking out. While overall experience was a good one the small nickel and dime stuff they do to get the fee up is aggravating.

MICHAEL G. 
Clasificación:
5.0

Great customer service and very helpful

DONALDRAY P. 
Clasificación:
5.0

Very good people

Malik A.  |  First Impressions 
Clasificación:
5.0

Very good people and excellent service And very nice location The price was nice

MALEK A. 
Clasificación:
5.0

The service was great , the pickup truck we rented was of great quality. No complaints. Just wish U-Haul had unlimited mileage, lol just a suggestion.

BEVERLY C. 
Clasificación:
5.0

Received courteous and professional service.

LARRYANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUNEDEVONTAE M. 
Clasificación:
5.0

I had issues using mobile pickup so I went inside and Travis was very helpful and made sure I had everything that I needed for a smooth move.

SHEMEKIADANIELLE W. 
Clasificación:
5.0

The association was very knowledgeable and helpful.

TAMMYSMITH T. 
Clasificación:
5.0

I received excellent customer service. Very professional and knowledgeable . He was extremely helpful and detailed with the information I needed to know. I will share my experience with others and should I need these services again U-Haul will definitely be my first choice. Thank you for the kindness that was shown to me.

PAMELADELAYNE H. 
Clasificación:
5.0

Trav & Ray were awesome at the Danville, VA location!

BRITTNEYMICHELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAGAYLE H. 
Clasificación:
1.0

The two people behind the counter were discussing a client trying to rent a van. Talking about rates and such and how this fan would be booked before she made up her mind. I went over in mileage by 7.9 miles. Traveling from Charlottesville to Danville Virginia. I told them I was moving and this is my second time using uhaul in the last month still charged me 3.50 cents for the slight overage in miles. Extremely disappointing. Plus, I asked why this was the only location I could drop it off at…. no answer. If I could of dropped it off in Chatham, my mileage would have been fine. So, it's my fault your company would only let me drop it off at a store further away from my destination? I still need to move another storage unit. Will not be using Uhaul. The experience in Danville was unprofessional and not helpful.

Zachary S. 
Clasificación:
1.0

Employee at the front desk was DISRESPECTFUL! He gave me the paperwork and told me the truck was outside. I asked him which truck and he refused to answer. I paid for a hand truck and he didn't give it to me. A white employee heard me complaining and he assisted me. Showed me which truck I was to get and gave me a hand truck. I will never do business here again! DISRESPECTFUL!!!

KERNSDARWIN T. 
Clasificación:
3.0

The lot was crowded and it was not easy to pull in off the main road. Rental truck had to be maneuvered by location staff to let another customer out of the lot.

VINCENTJOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDANTHOMAS C. 
Clasificación:
5.0

We have the exact opposite customer service at this location where they were very nice and personal

WILLIAMDONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
4.0

Maybe tell the customer where to park the rental when it is taken out instead of when you bring it back

Wanda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRIDENISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYALATRICE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONAHENRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKANSON H. 
Clasificación:
5.0

The customer service was great and the representative was courtesy and knowledgeable. I appreciated the opportunity to utilize your company and will recommend this location to my friends and family.

Angela G. 
Clasificación:
5.0

Very polite service

KEVINTYRONE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brenda M. 
Clasificación:
5.0

The guys are wonderful just love them very nice and friendly

TONYALATRICE I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOLPHS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Darren was courteous and very helpful.

Russell F. 
Clasificación:
4.0

El cliente no dejó un comentario.

MASHUK A. 
Clasificación:
5.0

Staff was very nice and helpful and just sweet

TONYALATRICE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP SIDNEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ATISHLUWNEA W. 
Clasificación:
2.0

Better customer service...charged me even tho I put more than enough gas when returning the truck still got fuel charge. Had a bunch of hidden fees that was never explained. Terrible and won't use their service again.

KENNETHLAMONT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARILYNADAMS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TORAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK D. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARDJULIUS W. 
Clasificación:
5.0

Extraordinario servicio al cliente

CRYSTALCARTER C. 
Clasificación:
3.0

El cliente no dejó un comentario.

CARNESHALYNN W. 
Clasificación:
3.0

Some of your staff were very helpful but some where not customer service friendly and not helpful when I was trying to access my unit. I had to ask several times to move a Uhaul vehicle to access your parking bay to unload my vehicle.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYCLARENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVINLEE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINEMOORE P. 
Clasificación:
1.0

Thoroughly check equipment when returned, I picked up a rental that had roaches in it. Got all in my stuff now I have to bomb my storage and it came out as I was setting my stuff up for an event. Very embarrassing!

ANGELAMARIE K. 
Clasificación:
5.0

Always awesome! Thanks!!

ELSABEJOHNSON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTALDENISE R. 
Clasificación:
5.0

Very nice employees

TELENIA G. 
Clasificación:
5.0

Any troubles was handled quickly and resolved to my satisfaction Thank Randell

Sandra H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole m.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Dwight S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ERNIE B.  |  Overall Experience 
Clasificación:
5.0

The whole staff is friendly and professional; that is not always the case in some places.

Antonia M.  |  First Impressions 
Clasificación:
5.0

Excellent service from the staff in the Danville, Va location. What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...

Lisa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carnesha F.  |  First Impressions 
Clasificación:
5.0

Thanks so much I will recommend this to any friend 👍🏾

Jimmy B.  |  Overall Experience 
Clasificación:
5.0

Excellent Staff

Robert P.  |  Overall Experience 
Clasificación:
4.0

My move-in went very well. Thank you.

Eunita F.  |  First Impressions 
Clasificación:
5.0

The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.

Cassandra M.  |  First Impressions 
Clasificación:
5.0

The employee who helped me was great.

eric c.  |  First Impressions 
Clasificación:
5.0

Darren is amazing, great guy. Super helpful and kind.

Jennifer G.  |  First Impressions 
Clasificación:
3.0

Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else. In a pandemic. No one wore masks. Nightmare.

FRAN H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasha S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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