Customer Reviews for U-Haul Moving & Storage of Dan River

1,264 comentarios

2400 Riverside Dr   Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

(434) 799-1730

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 799-1730

2400 Riverside Dr
Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff is very professional and pleasant.

PETE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Diana H. 
Clasificación:
5.0

Darren was very nice and understanding of the situation and did what he could. Just wish more could of been done for such a horrible experience overall

Jimmy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Give staff a raise. Excellent service.

Michael A. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIFFANY Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW H. 
Clasificación:
4.0

The truck was not clean and the location failed to give us the furniture pads we ordered.

JON J. 
Clasificación:
5.0

Josh Smith was the young man that helped me this Morning to get the trailer and he hooked it up. I didn't have any issues at all. Josh a very friendly and Professional young man and did a great job

MARKDALE M. 
Clasificación:
4.0

There was nowhere to park personal car.

Luis H. 
Clasificación:
4.0

Beware of returning via mobile web when outside business hours.

Thaddeus H. 
Clasificación:
5.0

The agent was very professional

Jacqueline R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYEUVONNE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcellous R.  |  Overall Experience 
Clasificación:
2.0

Forced to get a bigger truck, had to wait over an hour for truck, did not have my size truck and then forced to spend more money on gas and my over the phone discount was removed and not allowed to have it. Sad customer service with no help or understanding. Thieves.

JOHN A. 
Clasificación:
5.0

This location did a fantastic job and also had other materials I needed to make my move easier.

TAYLOR D. 
Clasificación:
1.0

Verbiage

Brittany G. 
Clasificación:
5.0

Will use again. Thanks

Marc M.  |  First Impressions 
Clasificación:
5.0

Great Service

GARRY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn C. 
Clasificación:
5.0

Travis was excellent and prompt at getting me on the truck I requested last minute. Highly recommend this location.

JONATHANPAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEDDYARNETT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELANTHONY F. 
Clasificación:
1.0

Both (2) of my storage units were water damaged and molded from a leak at this uhaul location! I was deployed with the U.S. Army at the time of this incident. I was not notified by email nor phone call that a leak had occurred in my specific units! The manager Darren Bennett even acknowledged that he was aware of the leak and failed to notify me. This is unacceptable to come back from serving your country and I had no furniture to furnish my house with!!!

Tiffany W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA H. 
Clasificación:
5.0

Gentlemen were friendly and helpful. As well as thorough.

BRIDGET B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACYLYNN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyeisha G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NAOMI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDALLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONYCORDELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMCARL D. 
Clasificación:
5.0

All was great !!! The sign inside the cargo back of the 10' truck we had says if cargo is swept and left clean I can get $25 refunded back ? I took pics as it was left very clean !

TAMMYBONDURANT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane D.  |  First Impressions 
Clasificación:
3.0

Revise fuel rule. Truck should have full tank of gas prior to Customer pick up...and if customer doesn't fill up when returned, yes, charge..

DEBORAHANDERSON D. 
Clasificación:
5.0

Counter person was so nice. Very helpful. Great employee

DONALDWILSON B. 
Clasificación:
5.0

It was all together an easy process

JOSEPHINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRELLJAMAR B. 
Clasificación:
2.0

The only entrance I was shown was on a old loading dock for semi trucks, the U-Haul trucks are several feet lower than the dock so every thing has to be lifted up to get it into the building. The small area is normally filled with so many U-Haul trucks that you can't get in or out easily with a regular truck let alone try to pull a trailer in and out.

Michael L.  |  Overall Experience 
Clasificación:
4.0

The two employees were very helpful with the equipment drop off. The storage lot was a bit small, which was a bit tight to maneuver equipment around.

JOHNKIRK Q. 
Clasificación:
5.0

Extraordinario servicio al cliente

ABDULHAMID Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTMARK P. 
Clasificación:
5.0

Thank you for friendly and helpful customer service!

GINAB F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tameika H.  |  First Impressions 
Clasificación:
5.0

The two gentlemen behind the counter were amazing, they helped me with every step of the process.

ALEXANDERSCOTT H. 
Clasificación:
4.0

The customer service was excellent...my only issue was having a hard time moving a dresser from the truck to the storage. I wish there was a ramp instead of just steps. Other than that everything was a smooth process.

TIFFANY Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mellinda c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Laquita R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTKIM G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
2.0

You can start off by telling your employees not to be dishonest. We were told one thing and charged for another!!!

Adrian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIAANEE Z. 
Clasificación:
4.0

Getting in and out of the lot is insanely hard. Not sure how to fix it but there's so many trucks and no where to park while going inside to rent a truck or while returning the renta.l

KIMBERLYMARIE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELLA B. 
Clasificación:
5.0

Well done! This has been the 3rd time we used you in the last 4 months. Very convenient and easy process! I am extremely happy with the service!

DENISE C. 
Clasificación:
1.0

My appt time was 8am. The rep did arrive until 8:30 am. I officially did get checked out until 845pm, the interfered with my moving schedule. To add salt to the wound, I was advised to have the truck back at 2pm( no extension due to the opener being late). HORRIBLE customer service.

VALERIADALE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KOURTNEY C. 
Clasificación:
5.0

Joshua & Omar went above & way out of their way making sure that I was able to get settle in. Very respectfully manner young man, making sure that the customer is satisfied.

Pamella B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNWESLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCYV H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Devin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDATRENT W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRELLJAMAR B. 
Clasificación:
3.0

When checked in to pick up rental, the young man was not friendly and seemed annoyed that he had to service me. The pickup I rented was clean on the exterior but the interior smelled of weed, had weed ashes in the door side pockets and the inside of the windshield was grimey. Had to pull over and clean myself so I could see clearly out of the windshield. When I return the vehicle, the return man was very friendly, explained everything nicely, promised to send me an emailed receipt, confirmed my e-mail and then never sent. Given the above, what could have been a positive experience became a blah to disappointing experience.

Anthony M. 
Clasificación:
3.0

The inspection pictures were not of the truck I rented- trucks were parked so close together you can't inspect them. Nice man helped us inside.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLYL S. 
Clasificación:
3.0

El cliente no dejó un comentario.

FARONWADE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANNEINMAN J. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDAANDREWS B. 
Clasificación:
4.0

Tune ups on vehicle. 6mpg?

JORDAN L. 
Clasificación:
5.0

Rented two different trucks and each was in good condition, big enough for the weight it had to carry. Whole trip was very good.

PHYLLIS D. 
Clasificación:
5.0

Friendly and speedy service

Lauren K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELANTHONY F. 
Clasificación:
5.0

Just waiting for the 139.90 to be refunded per Josh. Other than that the whole team is wonderful and very caring and understanding

VANESSA L.  |  First Impressions 
Clasificación:
5.0

Thanks again for your service

DELLAWOMACK G. 
Clasificación:
5.0

Nada

JONATHANPATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMTELL F. 
Clasificación:
5.0

employees were great! Thank you

DENISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

I love that I can access my storage locker 24/7 I work At night so I can just go by whenever I love it

Joey N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHCHARLES W. 
Clasificación:
2.0

I ordered a pu truck. I am handicapped and needed it so I could run errands while my vehicle was in the shop. I a lot of trouble getting to the 10 foot truck. Once in it smelled strong of pipe smoke. Since they gave no other option I had to take the truck. Since I had no way of having enough strength to get in and out of this truck I had no choice but to drive home and park it. I had to get a step still to get back in the next morning. Because I knew if I got out I wouldn't be able to get back in without a stool I couldn't get gas. So of course you charged an extremely high gas rate for the few miles I drove. This is the second time I was promised a PU truck and got the wrong equipment last time i ended up in a van.

BRENDANUNN G. 
Clasificación:
5.0

The only thing I have a issue with is the truck sounded as if it was on its last leg or the transmission was going out.

ANDREA H. 
Clasificación:
4.0

Parking for returns was a challenge.

MICHAEL LEE A. 
Clasificación:
4.0

The agent doing the check-in was courteous and ready for my arrival. Omari quickly prepared the contract and I was on the way. The van was in excellent shape and easy to drive. There is limited parking at the site so hard for getting into the street to leave

JACKLYN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfred L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANPATRICK M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
1.0

Poor customer service. Won't go back.

JAMES C. 
Clasificación:
1.0

Slow service, we dropped off at 8:55am and the bill got processed 1 hour later.

JAMES C. 
Clasificación:
5.0

Uhaul store was clean, employees were helpful and informed me that what happened to me at pickup was a fairly common occurrence and empathized with the dangerous situation the the pickup location put me in. Highly recommended.

Robyn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINER D. 
Clasificación:
5.0

No improvements needed.A great crew and mgmt team.

CHARLESALLEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILLIPCURREN M. 
Clasificación:
5.0

Great service. I was very happy with the agent's service and willingness to assist.

CHRISTOS G. 
Clasificación:
5.0

Nothing it was the perfect experience with professional and friendly customer service! Great job!!

TRELLISRENEE H. 
Clasificación:
5.0

Okay

JASMIN J. 
Clasificación:
5.0

Great service!

Cierrea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZYNAVIASADE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITHCHARLES W. 
Clasificación:
4.0

truck gas tank was empty and they did not want to refund my gas costs. Thankfully Kendra in customer services in Lynchburg took care of me.

Drew H. 
Clasificación:
5.0

There is nothing to improve, things are great as they are!

Patrick S. 
Clasificación:
5.0

great location! much better than any in NC

ELIZABETH A. 
Clasificación:
4.0

This has nothing to do with the location but more with U-Haul in general. I rented a one way trip from Danville VA to Gretna VA. There are 2 locations in Gretna I could choose from to drop off (or so I thought) I picked up in Danville because that was the closest location that has the size truck I needed. So as the day goes on I get a call from U-Haul saying I can't drop off in Gretna and have to return it to Danville cuz the Gretna locations don't allow drop offs (???) So I asked since it is no longer a one way will that lower the price and I was told because I left Danville with the truck even though I was going back to the same location to drop it off it is still considered a one way because I left Danville (???) Danville to Gretna is 34 miles. I was only allowed 38 miles before the mileage fee kicks in hence one of the reasons I wanted to drop off in Gretna. Since I was made to go back to Danville to drop off I was charged another $62 for mileage on top of the $220 charge for the one way truck rental. Pretty lousy customer service from U-Haul. I did in the end drop off at a different location still in Danville but was hoping to save my self a couple bucks in the mileage fee. While the gentleman at the location was fabulous, the lady on the phone from U-Haul was anything but.

Kellie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENTKEITH W. 
Clasificación:
5.0

I told them that I was dropping the UHale off and the just ok didn't ask for my name or nothing. How does he know who I was. He didn't pull any paperwork or nothing I thought that was kind of strange for them to do. I guess it found out from the keys that I returned it.

Debbie R. 
Clasificación:
2.0

Customer service is horrible. Your Emplyee kept telling me how much he hated his job. And he told me 1 price then the contract charged me something different. The final bill was something totally different. I will never use UHALL again. Being military I have used your company several times.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELSIEMAE L. 
Clasificación:
5.0

Very good people

Malek A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole P.  |  First Impressions 
Clasificación:
3.0

Some of your staff were very helpful but some where not customer service friendly and not helpful when I was trying to access my unit. I had to ask several times to move a Uhaul vehicle to access your parking bay to unload my vehicle.

Robert B.  |  First Impressions 
Clasificación:
5.0

Any troubles was handled quickly and resolved to my satisfaction Thank Randell

Sandra H.  |  First Impressions 
Clasificación:
5.0

Excellent service from the staff in the Danville, Va location. What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...

Lisa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carnesha F.  |  First Impressions 
Clasificación:
5.0

The employee who helped me was great.

eric c.  |  First Impressions 
Clasificación:
5.0

Darren is amazing, great guy. Super helpful and kind.

Jennifer G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tasha S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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