Customer Reviews for U-Haul Moving & Storage of Dan River

1,236 reviews

2400 Riverside Dr   Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

(434) 799-1730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(434) 799-1730

2400 Riverside Dr
Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA H. 
Rating:
5.0

Gentlemen were friendly and helpful. As well as thorough.

BRIDGET B. 
Rating:
5.0

Customer did not leave a comment.

TRACYLYNN L. 
Rating:
4.0

Customer did not leave a comment.

Tyeisha G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NAOMI S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDALLEN S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYCORDELL P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMCARL D. 
Rating:
5.0

All was great !!! The sign inside the cargo back of the 10' truck we had says if cargo is swept and left clean I can get $25 refunded back ? I took pics as it was left very clean !

TAMMYBONDURANT B. 
Rating:
5.0

Customer did not leave a comment.

Duane D.  |  First Impressions 
Rating:
3.0

Revise fuel rule. Truck should have full tank of gas prior to Customer pick up...and if customer doesn't fill up when returned, yes, charge..

DEBORAHANDERSON D. 
Rating:
5.0

Counter person was so nice. Very helpful. Great employee

DONALDWILSON B. 
Rating:
5.0

It was all together an easy process

JOSEPHINE C. 
Rating:
5.0

Customer did not leave a comment.

TERRELLJAMAR B. 
Rating:
2.0

The only entrance I was shown was on a old loading dock for semi trucks, the U-Haul trucks are several feet lower than the dock so every thing has to be lifted up to get it into the building. The small area is normally filled with so many U-Haul trucks that you can't get in or out easily with a regular truck let alone try to pull a trailer in and out.

Michael L.  |  Overall Experience 
Rating:
4.0

The two employees were very helpful with the equipment drop off. The storage lot was a bit small, which was a bit tight to maneuver equipment around.

JOHNKIRK Q. 
Rating:
5.0

Great customer service

ABDULHAMID Q. 
Rating:
5.0

Customer did not leave a comment.

ROBERTMARK P. 
Rating:
5.0

Thank you for friendly and helpful customer service!

GINAB F. 
Rating:
5.0

Customer did not leave a comment.

Tameika H.  |  First Impressions 
Rating:
5.0

The two gentlemen behind the counter were amazing, they helped me with every step of the process.

ALEXANDERSCOTT H. 
Rating:
4.0

The customer service was excellent...my only issue was having a hard time moving a dresser from the truck to the storage. I wish there was a ramp instead of just steps. Other than that everything was a smooth process.

TIFFANY Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellinda c.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laquita R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERTKIM G. 
Rating:
3.0

Customer did not leave a comment.

DANIEL G. 
Rating:
2.0

You can start off by telling your employees not to be dishonest. We were told one thing and charged for another!!!

Adrian H. 
Rating:
4.0

Customer did not leave a comment.

MARIAANEE Z. 
Rating:
4.0

Getting in and out of the lot is insanely hard. Not sure how to fix it but there's so many trucks and no where to park while going inside to rent a truck or while returning the renta.l

KIMBERLYMARIE O. 
Rating:
5.0

Customer did not leave a comment.

PAMELLA B. 
Rating:
5.0

Well done! This has been the 3rd time we used you in the last 4 months. Very convenient and easy process! I am extremely happy with the service!

DENISE C. 
Rating:
1.0

My appt time was 8am. The rep did arrive until 8:30 am. I officially did get checked out until 845pm, the interfered with my moving schedule. To add salt to the wound, I was advised to have the truck back at 2pm( no extension due to the opener being late). HORRIBLE customer service.

VALERIADALE T. 
Rating:
4.0

Customer did not leave a comment.

KOURTNEY C. 
Rating:
5.0

Joshua & Omar went above & way out of their way making sure that I was able to get settle in. Very respectfully manner young man, making sure that the customer is satisfied.

Pamella B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNWESLEY W. 
Rating:
5.0

Customer did not leave a comment.

NANCYV H. 
Rating:
3.0

Customer did not leave a comment.

Devin J. 
Rating:
5.0

Customer did not leave a comment.

BRENDATRENT W. 
Rating:
4.0

Customer did not leave a comment.

TERRELLJAMAR B. 
Rating:
3.0

When checked in to pick up rental, the young man was not friendly and seemed annoyed that he had to service me. The pickup I rented was clean on the exterior but the interior smelled of weed, had weed ashes in the door side pockets and the inside of the windshield was grimey. Had to pull over and clean myself so I could see clearly out of the windshield. When I return the vehicle, the return man was very friendly, explained everything nicely, promised to send me an emailed receipt, confirmed my e-mail and then never sent. Given the above, what could have been a positive experience became a blah to disappointing experience.

Anthony M. 
Rating:
3.0

The inspection pictures were not of the truck I rented- trucks were parked so close together you can't inspect them. Nice man helped us inside.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

KELLYL S. 
Rating:
3.0

Customer did not leave a comment.

FARONWADE H. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

DIANNEINMAN J. 
Rating:
4.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

YOLANDAANDREWS B. 
Rating:
4.0

Tune ups on vehicle. 6mpg?

JORDAN L. 
Rating:
5.0

Customer did not leave a comment.

TONITTA M.  |  Overall Experience 
Rating:
5.0

Rented two different trucks and each was in good condition, big enough for the weight it had to carry. Whole trip was very good.

PHYLLIS D. 
Rating:
4.0

Great place nice guys

Janelle W.  |  Overall Experience 
Rating:
5.0

Friendly and speedy service

Lauren K. 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY F. 
Rating:
5.0

Just waiting for the 139.90 to be refunded per Josh. Other than that the whole team is wonderful and very caring and understanding

VANESSA L.  |  First Impressions 
Rating:
3.0

The new manager Darrin is a sweet heart and does his job very well he is a great leader and I would recommend him as a manager any day he not rude disrespectful or anything and he trys to help as best as he can

Brittany W.  |  Overall Experience 
Rating:
5.0

Thanks again for your service

DELLAWOMACK G. 
Rating:
5.0

Nothing

JONATHANPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMTELL F. 
Rating:
5.0

employees were great! Thank you

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I love that I can access my storage locker 24/7 I work At night so I can just go by whenever I love it

Joey N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITHCHARLES W. 
Rating:
2.0

I ordered a pu truck. I am handicapped and needed it so I could run errands while my vehicle was in the shop. I a lot of trouble getting to the 10 foot truck. Once in it smelled strong of pipe smoke. Since they gave no other option I had to take the truck. Since I had no way of having enough strength to get in and out of this truck I had no choice but to drive home and park it. I had to get a step still to get back in the next morning. Because I knew if I got out I wouldn't be able to get back in without a stool I couldn't get gas. So of course you charged an extremely high gas rate for the few miles I drove. This is the second time I was promised a PU truck and got the wrong equipment last time i ended up in a van.

BRENDANUNN G. 
Rating:
5.0

The only thing I have a issue with is the truck sounded as if it was on its last leg or the transmission was going out.

ANDREA H. 
Rating:
4.0

Parking for returns was a challenge.

MICHAEL LEE A. 
Rating:
4.0

The agent doing the check-in was courteous and ready for my arrival. Omari quickly prepared the contract and I was on the way. The van was in excellent shape and easy to drive. There is limited parking at the site so hard for getting into the street to leave

JACKLYN L. 
Rating:
5.0

Customer did not leave a comment.

Wilfred L. 
Rating:
5.0

Customer did not leave a comment.

JONATHANPATRICK M. 
Rating:
1.0

Customer did not leave a comment.

JAMES C. 
Rating:
1.0

Poor customer service. Won't go back.

JAMES C. 
Rating:
1.0

Slow service, we dropped off at 8:55am and the bill got processed 1 hour later.

JAMES C. 
Rating:
5.0

Uhaul store was clean, employees were helpful and informed me that what happened to me at pickup was a fairly common occurrence and empathized with the dangerous situation the the pickup location put me in. Highly recommended.

Robyn L. 
Rating:
1.0

Had an online reservation and the check in process till took over an hour and multiple attempts in person. The staff were helpful but I'm not a fan of the check in process. Storage rooms are also far away from the entrance so if you have a lot of things to store, it'll take forever to put it away. Ended up going to the storage facility across the street, process took 5 mins.

Taylor A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINER D. 
Rating:
5.0

No improvements needed.A great crew and mgmt team.

CHARLESALLEN W. 
Rating:
3.0

Customer did not leave a comment.

PHILLIPCURREN M. 
Rating:
5.0

Great service. I was very happy with the agent's service and willingness to assist.

CHRISTOS G. 
Rating:
5.0

Nothing it was the perfect experience with professional and friendly customer service! Great job!!

TRELLISRENEE H. 
Rating:
5.0

Okay

JASMIN J. 
Rating:
5.0

Great service!

Cierrea R. 
Rating:
5.0

Customer did not leave a comment.

ZYNAVIASADE H. 
Rating:
5.0

Customer did not leave a comment.

KEITHCHARLES W. 
Rating:
4.0

truck gas tank was empty and they did not want to refund my gas costs. Thankfully Kendra in customer services in Lynchburg took care of me.

Drew H. 
Rating:
5.0

There is nothing to improve, things are great as they are!

Patrick S. 
Rating:
5.0

great location! much better than any in NC

ELIZABETH A. 
Rating:
4.0

This has nothing to do with the location but more with U-Haul in general. I rented a one way trip from Danville VA to Gretna VA. There are 2 locations in Gretna I could choose from to drop off (or so I thought) I picked up in Danville because that was the closest location that has the size truck I needed. So as the day goes on I get a call from U-Haul saying I can't drop off in Gretna and have to return it to Danville cuz the Gretna locations don't allow drop offs (???) So I asked since it is no longer a one way will that lower the price and I was told because I left Danville with the truck even though I was going back to the same location to drop it off it is still considered a one way because I left Danville (???) Danville to Gretna is 34 miles. I was only allowed 38 miles before the mileage fee kicks in hence one of the reasons I wanted to drop off in Gretna. Since I was made to go back to Danville to drop off I was charged another $62 for mileage on top of the $220 charge for the one way truck rental. Pretty lousy customer service from U-Haul. I did in the end drop off at a different location still in Danville but was hoping to save my self a couple bucks in the mileage fee. While the gentleman at the location was fabulous, the lady on the phone from U-Haul was anything but.

Kellie W. 
Rating:
5.0

Customer did not leave a comment.

TRENTKEITH W. 
Rating:
5.0

I told them that I was dropping the UHale off and the just ok didn't ask for my name or nothing. How does he know who I was. He didn't pull any paperwork or nothing I thought that was kind of strange for them to do. I guess it found out from the keys that I returned it.

Debbie R. 
Rating:
2.0

Customer service is horrible. Your Emplyee kept telling me how much he hated his job. And he told me 1 price then the contract charged me something different. The final bill was something totally different. I will never use UHALL again. Being military I have used your company several times.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany F. 
Rating:
5.0

Customer did not leave a comment.

ELSIEMAE L. 
Rating:
3.0

Have space for customers to leave their car while renting the truck. Without worrying about your car being towed from premises by management.

CELESTE B. 
Rating:
4.0

Clean the inside of the windshield

VIRGINIA H. 
Rating:
4.0

Guy that helped us was nice and actually opened a few minutes early. Reserved the truck the night before online and they had one ready to go. Making Reservations with U-Haul online (not this location) was relatively easy. They will try to trip you up with already adding the dolly, blankets, boxes and furniture covers to order without adding them yourself. YOU MUST zero out the items you don't need before checkout. Or you'll be charged. That's tricky IMO and should be asked to add if need when checking out. While overall experience was a good one the small nickel and dime stuff they do to get the fee up is aggravating.

MICHAEL G. 
Rating:
5.0

Great customer service and very helpful

DONALDRAY P. 
Rating:
5.0

Very good people

Malek A.  |  First Impressions 
Rating:
5.0

Very good people and excellent service And very nice location The price was nice

MALEK A. 
Rating:
5.0

The service was great , the pickup truck we rented was of great quality. No complaints. Just wish U-Haul had unlimited mileage, lol just a suggestion.

BEVERLY C. 
Rating:
5.0

Received courteous and professional service.

LARRYANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

JUNEDEVONTAE M. 
Rating:
5.0

I had issues using mobile pickup so I went inside and Travis was very helpful and made sure I had everything that I needed for a smooth move.

SHEMEKIADANIELLE W. 
Rating:
5.0

The association was very knowledgeable and helpful.

TAMMYSMITH T. 
Rating:
5.0

I received excellent customer service. Very professional and knowledgeable . He was extremely helpful and detailed with the information I needed to know. I will share my experience with others and should I need these services again U-Haul will definitely be my first choice. Thank you for the kindness that was shown to me.

PAMELADELAYNE H. 
Rating:
5.0

Trav & Ray were awesome at the Danville, VA location!

BRITTNEYMICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Customer did not leave a comment.

LISAGAYLE H. 
Rating:
1.0

The two people behind the counter were discussing a client trying to rent a van. Talking about rates and such and how this fan would be booked before she made up her mind. I went over in mileage by 7.9 miles. Traveling from Charlottesville to Danville Virginia. I told them I was moving and this is my second time using uhaul in the last month still charged me 3.50 cents for the slight overage in miles. Extremely disappointing. Plus, I asked why this was the only location I could drop it off at…. no answer. If I could of dropped it off in Chatham, my mileage would have been fine. So, it's my fault your company would only let me drop it off at a store further away from my destination? I still need to move another storage unit. Will not be using Uhaul. The experience in Danville was unprofessional and not helpful.

Zachary S. 
Rating:
1.0

Employee at the front desk was DISRESPECTFUL! He gave me the paperwork and told me the truck was outside. I asked him which truck and he refused to answer. I paid for a hand truck and he didn't give it to me. A white employee heard me complaining and he assisted me. Showed me which truck I was to get and gave me a hand truck. I will never do business here again! DISRESPECTFUL!!!

KERNSDARWIN T. 
Rating:
3.0

The lot was crowded and it was not easy to pull in off the main road. Rental truck had to be maneuvered by location staff to let another customer out of the lot.

VINCENTJOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

JORDANTHOMAS C. 
Rating:
5.0

We have the exact opposite customer service at this location where they were very nice and personal

WILLIAMDONALD S. 
Rating:
5.0

Customer did not leave a comment.

SHERRI L. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
4.0

Maybe tell the customer where to park the rental when it is taken out instead of when you bring it back

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

Nicole P.  |  First Impressions 
Rating:
3.0

Some of your staff were very helpful but some where not customer service friendly and not helpful when I was trying to access my unit. I had to ask several times to move a Uhaul vehicle to access your parking bay to unload my vehicle.

Robert B.  |  First Impressions 
Rating:
5.0

Any troubles was handled quickly and resolved to my satisfaction Thank Randell

Sandra H.  |  First Impressions 
Rating:
5.0

Excellent service from the staff in the Danville, Va location. What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...

Lisa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carnesha F.  |  First Impressions 
Rating:
5.0

The employee who helped me was great.

eric c.  |  First Impressions 
Rating:
5.0

Darren is amazing, great guy. Super helpful and kind.

Jennifer G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tasha S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top