Customer Reviews for U-Haul Moving & Storage of Dakota Ridge

193 comentarios

13412 W Coal Mine Ave   Littleton, CO 80127

(720) 844-6684

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(720) 844-6684

13412 W Coal Mine Ave
Littleton, CO 80127

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

Much better services at this location then the location on County Line Rd. / University.

Annie B. 
Clasificación:
3.0

The furniture blanket and hand truck were not added in the trailer; this inconvenienced me.

Frank V. 
Clasificación:
5.0

The people were amazing, nice and very helpful, but the trailer was a little beat up and it was difficult using the online return process.

Molly W. 
Clasificación:
5.0

Arrange for a pickup location closer to my home. I had made the reservation well in advance, yet my reservation was updated, making me drive drive 25 minutes, rather than 5, to pick up the equipment.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANgela D. 
Clasificación:
1.0

These people are rude. They are not honest they totally ripped me off. I will never use them again. No customer service at all. Tried to pretend they didn't know which customer I was. Horrible experience.

Ruth G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason L. 
Clasificación:
5.0

Sherri/Shari was super helpful and corrected our which date of $59 per day to $29 per day. Love this location!

ALISON E. 
Clasificación:
5.0

Very easy to drop off I would recommend an easy Jack to disconnect the hitches the female that helped us did it by herself with no Jack assistance just a thought would really hate for her to end up with a bad back.

Jeff D. 
Clasificación:
5.0

Your online pickup software experience sucks! Did not allow me to pick it up via online and struggled for 30 minutes to return. Need to fix your website so it delivers a smooth experience for customers. This is 2022, no need for such a 1980 experience!

Abrie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakoda A. 
Clasificación:
5.0

Nothing customer service was outstanding!

Nancy M. 
Clasificación:
5.0

The lady who provided service was exceptional!

Micheal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micah M. 
Clasificación:
5.0

The truck was not at the correct destination and we had to go elsewhere to pick up our truck

Michelle E. 
Clasificación:
5.0

The staff here was very friendly and helpful and the online check in really helped speed up the transaction!

Bret V. 
Clasificación:
5.0

The staff are all very helpful, and very friendly. I would definitely work with this location again!!!

FRANK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
5.0

Ensure the rental aligns with the customer's on line order; I declined all additional insurance yet was charged for basic coverage and had to fix it after returning my truck.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

April R. 
Clasificación:
5.0

Only issue was taking return photos were not wanting to upload. A staff member was there on site and handed it super fast. Great experience.

Dennis T. 
Clasificación:
5.0

Great job. Friendly service and check in and check out was a breeze!

PAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farzaneh H. 
Clasificación:
3.0

Representative was irritated because the online check in didn't process correctly. We were confused as to the drop off procedures and I requested a phone call I never received, just the final charge on my bank account. The Visa authorization from five days ago still is in my account even though the final payment cleared. I have never had these problems with Uhaul and I'm disappointed.

Misty J. 
Clasificación:
2.0

Our reservation was set for 8a. Upon arrival, we called the local number listed and were told that no keys were left for us and that we had to reschedule. We came in at the new time and the very rude woman behind the desk insisted she was there and that it was our fault for not walking in outside of business hours. The truck worked well and the drop off went smoothly. Most likely would not return if in need of moving equipment.

Luke B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarod S. 
Clasificación:
5.0

Don't charge extra for moving blankets or for a dolly

Paul T. 
Clasificación:
5.0

Lisa Doolittle was very professional and helpful during the van pick up and return process. she addressed my questions and concerns efficiently.

Marcus L. 
Clasificación:
3.0

Truck has a loud exhaust, very annoying while driving

Leonardo A. 
Clasificación:
3.0

Gear was good, but I felt I was looked down upon because I'm Aboriginal

Damien M. 
Clasificación:
3.0

Fix your return app and/or provide an 800 number when the app fails.

Brian A. 
Clasificación:
1.0

Truck was clean but the steering was very loose. I was told the gas was at half a tank which it was not. It was filled to half when returned. Then I was charged for gas too. Did not get any explanation if the gauge was off or possibly a leak. Have been very disappointed in U-Haul rentals. This will be the last time. I'll go with Penske from now on. So will the rest of my family and I will advise friends to as well.

PAULA L. 
Clasificación:
4.0

I ordered an appliance fillet, it was not in the van when I went to use it. Fail! Had to go buy one on an emergency basis, very inconvenient and expensive. Tried to use the web site for both check out and check in; web site failed both times. Had to spend ages on hold with 1-800 number over both issues. Not cool. Pretty disappointing that your systems fail so frequently.

Erin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JANE L. 
Clasificación:
5.0

Everyone was friendly and the on-line check-in helped.

Greg W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karim Q. 
Clasificación:
5.0

Good experience

Ed G. 
Clasificación:
2.0

They called me three days later and asked why I did not return the trailer, and I clearly did.

Debbie K. 
Clasificación:
5.0

N/C

Nancy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheryl K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dylan B. 
Clasificación:
3.0

Location verification on the app is awful

Ben C. 
Clasificación:
5.0

Very kind, friendly, professional, and understanding. Exceptional service from girl answering phone on several occasions.

Todd H. 
Clasificación:
5.0

Fast, Friendly and Convenient

Chris S. 
Clasificación:
3.0

Th website for this location shows it is open untill 7pm when they close at 5pm on the shop doors. I dropped my trailer off a day early after calling the U-Haul help line to confirm I could drop it off early and that the location was open late. They confirmed both, which I was able to drop of with the 24/7 access but he I known it was closed I would have waited to return.

Dylan M. 
Clasificación:
2.0

car was so smelly and the break did not work well.

Seyed Hossein A. 
Clasificación:
5.0

Customer service was exceptional!

Lou L. 
Clasificación:
5.0

Easy out and back in, even in the middle of a winter storm warning. Left rear outside tire on a 26' truck with AZ plates was close to replacement requirement and probably not the best for winter driving, but the others made up for it. ¡Gracias de nuevo!

JOHN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
5.0

Clean new store with helpful staff.

Christian K. 
Clasificación:
5.0

They were very helpful!!!

Doug H. 
Clasificación:
3.0

The employee that was at the front desk assisting was not very friendly, I felt like I was bothering her to be there. Needs some imporovment with her customer service skills, if it werent for customers she would not havve a job. She was just rude. The employee that hooked up the trailer was great, that was why I gave it a 3 and not a 5, he did his job and had a good attitude even though the weather was really bad.

BRANDON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob B. 
Clasificación:
5.0

The two front desk workers were REALLY good. Great table talk while they processed everything the fastest I've seen yet. I happened to be a little late to my pick up they didn't seem bothered at all, gave me a call a few mins after I didn't show up just to double check on me. The worker that hooked my trailer up was a strong pro, courteous, and funny. Beautiful, clean, modern location. If I can add one comment, offer a bowl of 'take a dumb dumb' sucker or similar. Really love when places have that haha. Take care.

BORISLAV S. 
Clasificación:
4.0

Bravo zulu!

SEAN S. 
Clasificación:
5.0

Super easy and great value

DAVID J. 
Clasificación:
5.0

Great location, vehicle and service.

MICHAEL M. 
Clasificación:
1.0

The lady at the front desk was extremely rude. She asked how many miles, I told her under 15 round trip she gave me a dirty look so I gave her the intersection I was going to and she was very nasty and said "how am I supposed to know how many miles that is". Seriously I told her how many miles and that wasn't good enough. Her customer service skills are seriously lacking. She should be behind a door or at home not working with the public. If it wasn't the same person I dealt with a month prior I would have chalked it up to her having a bad day but she was just as rude the month before.

SEAN M. 
Clasificación:
5.0

Excellent location to my home I have used Uhaul before and I always get outstanding service. I will use them for any future moves.

James L. 
Clasificación:
5.0

Josh as well as the store manager we're both very helpful and pleasant to deal with. I come to this location 2 times a month.

TAYLOR P. 
Clasificación:
5.0

Friendly staff and very easy to drop off.

TREVOR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K. 
Clasificación:
4.0

These 3 questions have nothing to do with the poor and ineffective communication a customer experiences when attempting to pick up a truck on a Sunday when nobody is physically there to assist. Terrible experience. It took us 45 minutes to obtain the key. We were not the only one with similar troubles. I had to assist another client in the parking lot to shorten his wait time. The online link system needs a ton of simple and basic improvement. Very unhappy.

Walter G. 
Clasificación:
5.0

I had a good experience here. The uhaul was dirty but that was because it had been snowing before we went to pick it up. No debris left over or anything. We were helped and the location is very easy to access. The ride was smooth the whole way.

MATTHEW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIBIANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY G. 
Clasificación:
4.0

I made this reservation from a different state. When my grandson got to this location, it didn't take long and he was on his way. Fast!

CHASE G. 
Clasificación:
5.0

The best U-haul rental experience I have had to date, excellent from greeting at counter to dropping off rental.

Kim P. 
Clasificación:
5.0

Awesome customer services.

SUZANNE R. 
Clasificación:
1.0

The manager treated us horribly, they overcharged us. I would never go back to this location and don't recommend it. It was a very negative experience.

VANESA S. 
Clasificación:
5.0

All good. Great staff!

KATHERINE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LONNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEAN S. 
Clasificación:
3.0

As a first timer using the online check in I was extremely disappointed and frustrated. It took an hour out of our schedule to finally get it correct. Some of it may have had to do with a cell phone signal in the area but there were people in the office that we could see but none of them came out to help because they were open yet. I was definitely disappointed to see it on the receipt there was a $9.50 fuel charge when I actually put more gas in there than there was when I picked it up I've requested that to get reimbursed back to me, I'll be shocked if it happens . Surprise me

Suzanne R. 
Clasificación:
5.0

The people working there were very nice and made the whole process very easy.

KENNETH W. 
Clasificación:
5.0

Super friendly, helpful staff!

Brian B. 
Clasificación:
2.0

Poor service from front desk. Girls working there sat whole time and barely looked up from phones. Didn't show trailer for rent, just said it's out in the back lot if I wanted to see. Short and unhelpful answers overall. I was the only customer in the building at the time and they had an attitude that they hated their job/being there.

Brigg R. 
Clasificación:
1.0

Took well over an out to check in after hours. Gave wrong lock box online. Overall, will pick a competitor next time instead.

Forrest O. 
Clasificación:
5.0

Staff went above and beyond to ensure our rental was ready on short notice. ¡Gracias!

JOLENE H. 
Clasificación:
5.0

Love this new location. Staff were knowledgeable and took care of my needs very well. Definitely left with a smile on my face!

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT W. 
Clasificación:
4.0

Charges were considerate, which was fine given the miles, time, and gas. I had forgotten I put in a request about the gas fees since I could not find any location to determine the type of gas the van took. The issue arose when I received a call about it. The woman who called was rude and accusatory, interrupting me to tell me I could have called customer service. The problem is bad design and being blamed for it like I'm an idiot for not knowing your customer service line capabilities and hours. No opportunity for a conversation. 0 interest in improving the experience or the business. No idea what the point of the call was. I've already told a few people about my experience. If I never received that 'curtesy call' there would have been no issue.

SUKHNEET V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON B. 
Clasificación:
5.0

The trailer measurements should clearly state the ramp size. Wasted 5 hours driving due to wrong ramp size trailer. Could not load my cargo due to discrepancy.

evan H. 
Clasificación:
1.0

Bad customer service

HAMEED F. 
Clasificación:
5.0

Super Freindly service and super easy to use especially last minute, the only thing I'd recommend is looking into cutting waiting times down if possible

DELANEY H. 
Clasificación:
5.0

The employee who helped me is excellent. ¡Gracias!

ANTHONY M. 
Clasificación:
5.0

My truck did not have my rented equipment inside at pickup time. Fortunately a very friendly employee showed up early and was able to help acquire my items.

Cameron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
No se han enviado comentarios para esta ubicación.

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