Customer Reviews for U-Haul Moving & Storage of Crystal Lake

9,706 comentarios

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

An effort to work with a customer rather than being inconvenienced by a request would have been nice. Also key FOB not working on back loading door meant van and 3 dollies had to be moved to drive through.

DIANA M.  |  Overall Experience 
Rating:
3.0

Would NOT rent this truck for anything other than local . Didn't trust it. Leaking exhaust fumes etc.

Paul L. 
Rating:
3.0

When I rented our storage unit in August the associate for very helpful, took the time to show where our unit was located, along with where the entrance was and answered all my questions. When we returned on 9/24 we come to find that our unit had been cancelled due to we did not place a lock on the unit with in a certain amount days from renting the unit which without any communication. The associate informed us that we should of gotten a phone call which we DID NOT let alone was I told when I rented the unit in August. As a suggestion the renter should be told about making sure a lock in place or it will cancelled. If I was aware of this it would of saved myself and my family some time due to we were on a time schedule.

Nicole H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laverne P. 
Rating:
5.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Nothing I can suggest to you to improve, your service is awesome as is!

Janet H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

This is my 2nd rental this month and both times I have not received the email receipt post-return of the vehicle.

Victoria P. 
Rating:
5.0

Nothing, everything was absolutely perfect.

douglas W. 
Rating:
5.0

Customer did not leave a comment.

Taras Y. 
Rating:
5.0

The employees were very helpful, polite, efficient. But the truck itself, though clean was not maintained. The ramp would not close completely unless one put all there weight to push the last part in to lock. The rear door did not open or clean smoothly. The driver's door was creaky and required extra force to close.

Zayad B. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
3.0

There is always a musty smell in the facility that gets absorbed into even my plastic containers and gives contents a musty smell.Clothing and paper materials get really musty smelling.

GEORGE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eugene B. 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary I. 
Rating:
5.0

Customer did not leave a comment.

Diana J.  |  Overall Experience 
Rating:
5.0

Na

Rich W. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Very friendly customer service !!!

Bartek D. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Everything was fine

Troy J. 
Rating:
5.0

Customer did not leave a comment.

Emily M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
4.0

Customer did not leave a comment.

Benjamin R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bennett S.  |  Overall Experience 
Rating:
5.0

Some how I ended up with 2 booking for the same sized trucks one, both scheduled to pick up from different locations, got that straitened out, went to pick up the truck at the closer location only to find that they closed and went home and did not have the truck set up for me as promised. Customer service was amazing on this and while it was frustrating that I could not get the size I needed they were able to get me set up with the Crystal Lake location. When I got there the truck was ready for me even though it was smaller than the one I had requested so we had to make 2 trips instead of one. The truck I rented, appeared to be in top notch condition baring a few scratches and dents here and there, had one serious flaw; however, the roof leaked. The day of my move it was drizzling, we loaded the truck while it had stopped raining. Thankfully it was loaded, before it started to pour, everything in the front of my truck got drenched and some of it damaged. I had to call customer service yet again on the same rental! Never fear I took out the insurance. The customer service representative was amazing and even made me laugh by asking if I had any priceless Items and if so to make sure they were on my list of damaged belongings. I laughed so hard I cried. That joke made me take a moment and relax about what had happened and set my mind at ease I was honestly more concerned I was going to be charged for the roof springing a leak than I was about my stuff. So long story short while it was unfortunate that the roof leaked, Uhauls team took care of me and was there every step of the way. The team at the Crystal lake location are friendly knowledgeable and very helpful people. If there was a five star rating I would give them a 5 even with the issues I experienced.

Rachel G. 
Rating:
5.0

Vary friendly staff. Also vary helpful.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Great staff and efficient in and out

MATTHEW L. 
Rating:
5.0

It was confusing to find the exact place on the lot to bring my truck. I got close enough, though, and they were quick and respectful

Robert P. 
Rating:
5.0

Friendly service

David L. 
Rating:
5.0

Awesome staff!

Joe I. 
Rating:
5.0

The guys there are very helpful and knew what to do to make an easy trailer rental.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Victor C. 
Rating:
5.0

Customer did not leave a comment.

Erlandas M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

I'm sad to be moving away! They have given me mothering but consistent service over the past 15 years!!

Joe M. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Marcos B. 
Rating:
5.0

Customer did not leave a comment.

mischelle B. 
Rating:
4.0

Still waiting for an email with the total price.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
4.0

Customer did not leave a comment.

Albert B. 
Rating:
3.0

Employee knowledge of equipment specs. I called to request gas tank size of 15' truck to calculate gas into tank. Employee didn't know. Instead, they suggested a method by turning electric to truck on, pump gas and monitor gas guage. Following this method resulted in over filing by more than 1/8 of a tank which I now know to be more than 5 gallons. This could have been avoid.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

Amelia D. 
Rating:
4.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Very clean; well lit. Easy to get in and out.

LINDA B.  |  Overall Experience 
Rating:
5.0

Your team rocks. You are lucky to have Paul, Cam and company. Until next time!🥳

MITCHELL S. 
Rating:
5.0

Customer did not leave a comment.

Kara R. 
Rating:
5.0

Customer did not leave a comment.

Tani W. 
Rating:
3.0

Walk through before you let people leave with a truck to answer questions, no one came outside with me told me that's your truck goodbye

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
4.0

Customer did not leave a comment.

Branden U.  |  Overall Experience 
Rating:
5.0

I ordered the trailer from a different location but had to drive 45 minutes to this location to pick up the trailer. It would have been nice to know this more than 24 hours in advance.

Lori R. 
Rating:
3.0

Fill the tank up and don't leave it on 1/4 tank when you know the truck is going to Wisconsin, that was absolute ridiculous and laziness on the employees part

Jeff S. 
Rating:
5.0

The cost was affordable and the service was great

judy T. 
Rating:
5.0

N/A

Emily E. 
Rating:
5.0

Customer did not leave a comment.

Salman Y.  |  Overall Experience 
Rating:
5.0

The staff was great

norm L. 
Rating:
5.0

NOTHING ALL WAS GREAT

Marc C. 
Rating:
1.0

Customer did not leave a comment.

Darren L. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Nothing

ralph N. 
Rating:
3.0

Customer did not leave a comment.

desiray t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc Z. 
Rating:
3.0

Your corporate business practices do not in anyway "care" for the customer and in fact guarantees uncontestable liability for any claims made by U-Haul against the customer.

Marcus F. 
Rating:
1.0

Customer did not leave a comment.

Marcin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne M A. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Very nice service. Hooked trailer up and I was gone.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

BILL H. 
Rating:
5.0

I had the privilege of working with Cam at this location. He is very professional and personable. He made sure to explain every detail and ensure that all my questions were answered. Cam is a wonderful asset to have as a point contact. Thank you.

Mark B. 
Rating:
5.0

The staff was courteous and professional. They provided a great experience renting the 5x8 trailer.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

Kent L. 
Rating:
5.0

Craig is a gentleman and a scholar

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Maysoun T. 
Rating:
5.0

The team is very professional and knowledgeable. The process is very smooth and the equipment was clean and in great shape. Overall it was a positive experience. Highly recommend!

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

kirby K. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

loretta S. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
4.0

Customer did not leave a comment.

Margaret O. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Overall, great experience. I was transferred to this location after being given the run-around from other locations. The gentleman who helped me was informative. However, there wasn't any documentation and I was almost charged $100 over my initial quote. After providing my documentation, the service member got me down to what I was initially quoted. I think there needs to be better communication between the customer and the uhaul service member. Please go into detail more and provide an understanding for what you may be charged extra for, instead of automatically trying to apply a charge that was unwarranted.

Jalen L. 
Rating:
5.0

We tried to access the space before 9:00 AM on a Sunday and it was closed. Seems that hours should be earlier on a weekend day? Otherwise, it is a clean, well kept space and was very convenent. Love the rolling carts, that helps so much! Future, would love a paid option to dispose of trash. thanks!

Amy C.  |  Overall Experience 
Rating:
5.0

Very helpful staff- got us checked in and on-our-way quickly!

Eric I. 
Rating:
5.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Customer did not leave a comment.

Jack A. 
Rating:
5.0

Perfect transaction start to finish. Very professional staff

patrick K. 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

All good no issues.

randy B. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
4.0

The person who helped us out gave us the wrong information and had to change everything

Salvador S. 
Rating:
5.0

nothing

Gale L. 
Rating:
5.0

great guys in Crystal Lake

tom S. 
Rating:
4.0

Customer did not leave a comment.

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

Mercia W. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

The checkout procedure is difficult and frustrating after hours. If you are not tech Davy you would have a problem checking out. Once you can get the procedure to open, it's fine but if your phone died or you don't have a phone not sure how it would work. It took quite a while.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Great customer service!

theresa T. 
Rating:
5.0

Customer did not leave a comment.

Kyle M.  |  First Impressions 
Rating:
4.0

Be sure your associates go through a trailer hook-up checklist to be sure all steps have been completed in the hook-up.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

well the first i would have them take care is the crew they all had aditude then i get help that guy was cold Shoulder he cared for no but i had to check it all i asked was told don't bring it back know whole. then i bring back the truck day earlier i was not supposed to bring it until sunday but i brought it back i was thinking a day early so i would a days use taken off my bill but he was you would have if i brought it at 1 then i said the they charged me for extra miles when i check in the guy ask how many miles it would be from my front door to my cabin front door is 136 mil one way round trip be 272 miles so the guy told me the price with miles then i drop it off the guy tells me the new price with mileage i asked him what mileage the truck drove was i drove it exactly 84 miles i said there was no way i drove it 84 miles and my grand total inside was 349 but the guy out side total was 481 and i said i all ready paid and he asked sunday no big deal the guy did not knock off a 1 day left i should have paid for 1 day less and he told me if you would have made it by 1:00 pm you would have to pay for 3rd day because it was after 1:00 no one told me that i had to have it in by 1 so i believe you owe me a day rental ack to me plus the mileage i will be waiting for your reply if i have not heard from you by Wednesday am then i call some one else that will help mf

mitchell P. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

ryan p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

kathy R.  |  Overall Experience 
Rating:
5.0

Thank you all for being so nice and helpful!

Taryn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arthur D.  |  First Impressions 
Rating:
5.0

They took great care of me for over 1 year and went the extra mile when asked. Paul and his team are great. Highly suggest using.

David g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G.  |  Overall Experience 
Rating:
4.0

The bathroom smelled terrible in the storage area of urine

KRISTEN D.  |  First Impressions 
Rating:
1.0

Unfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!

Joanne L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leticia D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander L.  |  Overall Experience 
Rating:
5.0

Awesome Dudes !!!

Edward W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
4.0

Being forced to pay a rate above what is advertised on your board is unfair.

Miriam M.  |  First Impressions 
Rating:
5.0

After renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! Thank you!

Pam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet S.  |  First Impressions 
Rating:
5.0

Excellent service, very polite staff!

HOPE K.  |  First Impressions 
Rating:
4.0

Convenient, clean and great staff.

JOHN H.  |  Overall Experience 
Rating:
3.0

N/A

TINA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phoenix P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda N.  |  Overall Experience 
Rating:
4.0

I really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kind

Nari C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
4.0

Didn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!

Kayla W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela C.  |  First Impressions 
Rating:
5.0

We were very happy with our experience.

chris m.  |  Overall Experience 
Rating:
5.0

Very nice employees. Always helpful.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mushtaq D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Yimi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN D.  |  Overall Experience 
Rating:
5.0

Amazing staff 10 out of 10 would rent again

Joslyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy p.  |  Overall Experience 
Rating:
1.0

Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous

Craig P.  |  Overall Experience 
Rating:
5.0

The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!

Scott V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Check in was a breeze

TINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabiola L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH S.  |  First Impressions 
Rating:
5.0

Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I’m in Sales and frequently receive packages. They were put away quickly and with care. I’m only leaving as my company will no longer pay for storage. Ten stars!!

TAMMY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig P.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!

Tracey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE W.  |  First Impressions 
Rating:
5.0

Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...

Peter T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca D.  |  Online Move In 
Rating:
5.0

Awesome service

Paul T.  |  First Impressions 
Rating:
5.0

All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.

Steve P.  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed P.  |  First Impressions 
Rating:
4.0

There is a strong mold smell

Teresa K.  |  First Impressions 
Rating:
3.0

No issues. Average service. Came in and was able to get what I needed done and get out.

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary K.  |  Overall Experience 
Rating:
1.0

Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.

Garren R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie E.  |  Online Move In 
Rating:
5.0

Great place to store your items. safe, clean and great staff

debra p.  |  First Impressions 
Rating:
5.0

Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!

Scott V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah c.  |  First Impressions 
Rating:
5.0

The employees at the Crystal Lake facility are in my opinion above Excellent.

Donald L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne C.  |  Overall Experience 
Rating:
4.0

Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.

Joseph C.  |  Overall Experience 
Rating:
4.0

Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.

Nick T.  |  First Impressions 
Rating:
4.0

The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.

Gregory S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gina c.  |  Overall Experience 
Rating: