I will never make a reservation on line again. I wanted the location listed, but online reservations reserved a truck at a different location with no one there for me to pick up keys. Had to make calls speak to management and finally picked up truck almost an hour later at location I originally wanted.TAMMY V.
Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tariq B.
El cliente no dejó un comentario.ARTHUR M.
The fuel gauge did not function properly. The paperwork indicated full when I took the truck. A couple miles down the road it went to between full and 3/4. I filled it up when I brought it back with 12.5 gallons which is a lot for only driving 52 miles. I could understand low mileage for a fully loaded large truck but for a small 16' truck with moving 200 pounds of load is obvious that the tank was not fullEDWARD G.
My comments that are not rated "high" are based on the fact that I returned the truck literally 5 minutes past closing time (but still within my time allotment). When I tried to do the "after hours" check in on my phone, your system would NOT allow me to take a picture of the dash showing gas and mileage. After 20 minutes and several times trying to do this, I just turned the keys in the dropbox. YET I was charged a $20 INconveniece fee for NOT doing this...but it was YOUR mobile app that did not allow me to complete the process. NOT HAPPY. I need the $20 to be refunded back to me as it was not MY error but yours that created this. I will monitor this and barring your response will determine how I comment on this on social media. This occurred at your Crystal Lake, IL store on Rt. 14. My email address is: firstname.lastname@example.org. Robert RevakROBERT R.
El cliente no dejó un comentario.Valerie E. | Online Move In
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Jay P.
All the men at CL location are friendly and helpful. Everytime I've gone in, someone has quickly offered to help me and taken time to answer all my questions and explain. Love this location! Unlike a Missouri location where no one said hello or offered help in the several minutes I wandered around looking at various items.KAREN W.
El cliente no dejó un comentario.LARRY L.
El cliente no dejó un comentario.DONALD G.
El cliente no dejó un comentario.Emma H.
Free storage locked was a joke. They didn't have any available, and you can't drive up to them. The last thing you want to do is haul your stuff through a warehouse. We got one some place else.DORREEN B.
Great crew they had all the answers to my questions that go's along way!!!TERRIL B.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.don B.
Great place to store your items. safe, clean and great staffdebra p. | First Impressions
El cliente no dejó un comentario.JOANNA C.
El cliente no dejó un comentario.GREGORY L.
El cliente no dejó un comentario.Joseph R.
Nothing could have been done better. Very helpful staff.Timothy V.
El cliente no dejó un comentario.PATRICK C.
El cliente no dejó un comentario.Alan M.
I originally had a location 5 min. from my house. I just happened to call 5 days before to confirm. Of course the location didnt show they would have my trailer. After spending 40 min. on the phone I was told someone would get back to me. Some did call and I was given another location 30 min. away. I called the night before to confirm and was told that the trailer wouldnt be ready until the next day - too late. We were leaving for Florida early morning. Back on the phone again. Was assign another location 50 min. away and immediate drove to location. They accommodated me although the trailer smelled like gasoline. They said they could wash it but it would take 8 hours to dry. I couldn't wait that long to pack it. I washed it myself and dried it. I did ask for a discount on my rental but was told NO. You would of thought that after what I went through (your customer) that you would accommodate this request. Good thing I called because I would be left on the side of the road with no trailer for the day I was leaving.Robert W.
El cliente no dejó un comentario.KENNETH H.
El cliente no dejó un comentario.Kevin D.
El cliente no dejó un comentario.DONALD H.
super easy to reserve super clean inside overall experience easyyyyyyyyBRIAN P.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.WILLIAM O.
Everything is perfect. You guys rockTERRY T.
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.GERRIT V.
Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!Scott V. | First Impressions
I'm not going to score this location low bc of the experience bc it's not their fault however I'm very annoyed that we have a uhaul hitch that was installed by uhaul and we were told that we can't pull a uhaul trailer (we have in the past) because it was too low. I needed to pick up some furniture so I was forced into a uhaul truck and had to may mileage and a higher rental price. You all did the install and now it's not good enough? I'm very very annoyed by this. I am familiar with surveys with my own job so as I said, not making this location take a hit on a bad review. On the plus side, it's literally the first time we haven't received a vehicle or trailer with bald tires. The vehicle was in very good condition.STUART H.
El cliente no dejó un comentario.BENJAMIN H.
El cliente no dejó un comentario.DARRELL V.
El cliente no dejó un comentario.Carlos T.
El cliente no dejó un comentario.Raymond M.
Everyone from beginning to end were very helpful and professional.JENNIFER Y.
everything was very well put together, no complaintsMIKE G.
El cliente no dejó un comentario.JOZEF M.
No problems.Daniel M.
El cliente no dejó un comentario.Steven R.
Great customer service. Check in and out was fast.DOUGLAS M.
Good workingCARLOS A.
El cliente no dejó un comentario.Julie L.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.KEITH S.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.Timothy G.
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.Matt H. | First Impressions
El cliente no dejó un comentario.Sarah D. | First Impressions
El cliente no dejó un comentario.VENTURA L.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Mark L.
El cliente no dejó un comentario.Keith N.
Always a Great Experience!Dominic V.
El cliente no dejó un comentario.WAYNE W.
There were extra charges on my credit card that were incorrect!DERONDA B.
Great customer service from Nick. Thank you!MARK H.
El cliente no dejó un comentario.GARY P.
As always they have everything you need to make your move a little easier.TAMMY B.
Your on line reservation system was unclear about how to find the key. Fortunately the store was open and they helped me I ended up getting like six copies of the contract and there was some woman who called because she couldn't reach my alternate contact by phone. Should have been verified when I made the reservation Would also help if you sent a time to return email so I didn't have to search.Roberta M.
El cliente no dejó un comentario.Tiffany R.
El cliente no dejó un comentario.STANLEY S.
It was fast . I had no problems picking up or dropping offBILLY K.
El cliente no dejó un comentario.Daniel L.
Why not just take blood and tissue samples from your customer victims vs just scanning their drivers license with a smartphone and database that is just waiting to be hacked?BARI A.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.SHEILA C.
El cliente no dejó un comentario.deborah r. | First Impressions
El cliente no dejó un comentario.DEBORAH R.
El cliente no dejó un comentario.PRZEMYSLAW G.
El cliente no dejó un comentario.Andrew F.
El cliente no dejó un comentario.WILLIAM R.
Improperly installed trailer and had to stop at another uhaul location to have trailer and hitch properly installed.Kenneth A.
El cliente no dejó un comentario.KAJ H.
El cliente no dejó un comentario.Kenneth F.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.GLADYS A.
El cliente no dejó un comentario.NICHOLAS D.
Great customer service thank you.KENNETH B.
El cliente no dejó un comentario.Greg L.
El cliente no dejó un comentario.DONALD D.
El cliente no dejó un comentario.keith M.
The workers were very kind however I was asked for medical proof (which goes against discrimination laws by the ADA) regarding my exemption for wearing a mask. This needs to be changed unless uhaul plans to deal with lawsuits for medical discrimination.Tania G.
I don't like the $20 surprise after hours drop off chargesJohn H.
El cliente no dejó un comentario.Larry H.
El cliente no dejó un comentario.Mia L.
El cliente no dejó un comentario.CHRISTOPHER H.
El cliente no dejó un comentario.PATRICK M.
Very pleased with my experience.John W.
Good jobFrank F.
El cliente no dejó un comentario.STEVEN O.
El cliente no dejó un comentario.MARCOS M.
Loved the new vanBENJAMIN F.
Better anchor points at floor. Insufficient load securement points. Weak and under rated.DOUGLAS B.
Exceeded my expectations!Dustin W.
Fast professional serviceMARTIN L.
Rented trucks three times in the last few months. All very good experiences!KERRI A.
El cliente no dejó un comentario.Jane B.
El cliente no dejó un comentario.TORRANCE M.
Struggled with the mobile return. It took a long time to get it to work on my phone.Jeffrey H.
I had to drive the small box truck and the seat adjust was not working. I am 5'2â€ tall and had to sit on the edge of the seat to reach the steering wheel. The process and service was good though.ANNE S.
The employees at the Crystal Lake facility are in my opinion above Excellent.Donald L. | Overall Experience
El cliente no dejó un comentario.Suzanne C. | Overall Experience
Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.Joseph C. | Overall Experience
Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.Nick T. | First Impressions
The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.Gregory S. | First Impressions
El cliente no dejó un comentario.Sharon M. | Overall Experience
El cliente no dejó un comentario.Bruce L. | Overall Experience
El cliente no dejó un comentario.gina c. | Overall Experience
El cliente no dejó un comentario.ANNE H. | Overall Experience
Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.JAMES H. | Overall Experience
We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.Steve W. | Overall Experience
El cliente no dejó un comentario.Carole J. | Overall Experience
The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.Thomas L. | Online Move In
Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks UhaulJEFFREY G. | Overall Experience
Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.Kevin L. | Overall Experience
El cliente no dejó un comentario.Lois H. | Overall Experience
Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.Robert G. | Online Move In
El cliente no dejó un comentario.Virgil D. | Overall Experience
Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!Andrew V. | First Impressions
El cliente no dejó un comentario.matt s. | First Impressions
El cliente no dejó un comentario.Napoleon D. | First Impressions
El cliente no dejó un comentario.Kerry S. | Overall Experience
Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.Randy M. | Overall Experience
El cliente no dejó un comentario.Ronald L. | Overall Experience
Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.ANNETE H. | Overall Experience
Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.Mark R. | Overall Experience
El cliente no dejó un comentario.Ewelina G. | Overall Experience
El cliente no dejó un comentario.Timothy S. | Overall Experience
El cliente no dejó un comentario.Eric S. | Overall Experience
The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!Dale L. | Overall Experience
This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)GEORGE S. | Overall Experience
Very clean and lit up well. Just a little pricey for me.Rande K. | Overall Experience
Service was outstanding.Personal were professional and very helpful helpfuljohn g. | First Impressions
Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.Julie L. | Overall Experience
GraciasMICHALINE S. | Overall Experience
No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.ERSEL S. | Overall Experience
Perfect solution to my storage problem 👍Paul N. | Overall Experience
Happy with services provided.Scott O. | Overall Experience
Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.kyle h. | Overall Experience
Graciasdaniel n. | Overall Experience
Awesome staff, super helpful and professionalThomas K. | Overall Experience
nonCherie s. | Overall Experience
Perfect place to hold our furniture while we moved.Martin O. | Overall Experience
My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.LAURA W. | Overall Experience
Very professional operationPaul N. | First Impressions
My belongings were well protected. Staff was friendly and helpfulHeather D. | Overall Experience
I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.SHERRY G. | Overall Experience
Professional team Thank youRamona T. | First Impressions
This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.valerie e. | Overall Experience
Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.SCOTT H. | Overall Experience
Agent was very helpful and friendly.Christopher B. | First Impressions
Very helpful and kind employees. Answered all my questions and took time to explain everything.Janet V. | Overall Experience
Fantastic facility and great personnel. The service we received was excellent!Alex m. | First Impressions
Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.DAVE J. | Overall Experience
Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.Ronald S. | First Impressions
Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.Richard G. | Overall Experience
Very happy with the convenienceJudith H. | Overall Experience
Great customer service. Clean and secured storage space.Stephanie D. | First Impressions
Like the staff. Easy to work with.MARIE G. | Overall Experience
Our Young Sales Person was excellant!Sandra W. | First Impressions
Service was excellent.Matthew E. | First Impressions
I just wish I could access until 9pmLauren P. | Overall Experience
Everyone was very helpful and courteous.Susan M. | First Impressions
Austin was very knowledgeable and helpful, both over the phone and in person.susan D. | First Impressions
Courteous, efficient, honest employees. Where do you find such Dedicated people? Obetty h. | Overall Experience
Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!Constance s. | First Impressions
I've appreciated that the storage was inside & climate controlled. I didn't have any issues in the time I used their facility.STEPHANIE L. | Overall Experience
Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.betty h. | First Impressions
Extremely flawless care. Personable service. Helped to keep cost downHeather D. | First Impressions
I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. HardyVirginia H. | Overall Experience
Excellent, knowledgeable, and friendly serviceHeather D. | Overall Experience
Stored our stuff for about 5 months. Everything was great.Brian M. | Overall Experience
GraciasMichael Y. | Overall Experience
Everything went smoothly. The employees were friendly & helpful. Would recommend!Jeff D. | Overall Experience
Satisfied.Benjamin M. | Overall Experience
I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!Natalie Z. | Overall Experience
Excellent facility with a very helpful staffJeffrey H. | Overall Experience
¡Gracias!Martin C. | Overall Experience
great place and peopleMICHAEL R. | Overall Experience
Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in movingCarol M. | Overall Experience
xxxxxxxGlenn S. | Overall Experience
Excellent service!!Jimmy T. | Overall Experience
I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every optionmichael e. | Overall Experience
I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn't any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo moreJulyn P. | Reservación
¡Gracias!PAUL K. | Reservación
No CommentsMARY A. | Overall Experience
Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.Karla S. | Reservación
a well run facility. the staff was always helpful and understandingTERRY E. | Overall Experience
The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.Heidi H. | Overall Experience
I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.Kurt S. | Reservación
First experience was a great one, facility was just what was neededfrank c. | Overall Experience
Very poor customer service. Will not be coming back nor recommending this location to anyone.Nikki T. | Overall Experience
The employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil FCecil F. | Reservación
Super accommodating. Great staff.Desiree S. | Overall Experience
The storage units are clean and the staff was friendly and professional. Very good experience.Debra B. | Overall Experience
The U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.Thomas P. | Overall Experience
I was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.DAVID B. | Overall Experience
Closing time of 7 PM should be extended to 8 PMsteve k. | Overall Experience
We had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when neeKELLY W. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!