An effort to work with a customer rather than being inconvenienced by a request would have been nice. Also key FOB not working on back loading door meant van and 3 dollies had to be moved to drive through.DIANA M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Would NOT rent this truck for anything other than local . Didn't trust it. Leaking exhaust fumes etc.Paul L.
When I rented our storage unit in August the associate for very helpful, took the time to show where our unit was located, along with where the entrance was and answered all my questions. When we returned on 9/24 we come to find that our unit had been cancelled due to we did not place a lock on the unit with in a certain amount days from renting the unit which without any communication. The associate informed us that we should of gotten a phone call which we DID NOT let alone was I told when I rented the unit in August. As a suggestion the renter should be told about making sure a lock in place or it will cancelled. If I was aware of this it would of saved myself and my family some time due to we were on a time schedule.Nicole H. | First Impressions
El cliente no dejó un comentario.laverne P.
El cliente no dejó un comentario.Brian O.
El cliente no dejó un comentario.RAYMOND D.
Nothing I can suggest to you to improve, your service is awesome as is!Janet H.
El cliente no dejó un comentario.KENNETH D.
This is my 2nd rental this month and both times I have not received the email receipt post-return of the vehicle.Victoria P.
Nothing, everything was absolutely perfect.douglas W.
El cliente no dejó un comentario.Taras Y.
The employees were very helpful, polite, efficient. But the truck itself, though clean was not maintained. The ramp would not close completely unless one put all there weight to push the last part in to lock. The rear door did not open or clean smoothly. The driver's door was creaky and required extra force to close.Zayad B.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.Dan K.
There is always a musty smell in the facility that gets absorbed into even my plastic containers and gives contents a musty smell.Clothing and paper materials get really musty smelling.GEORGE H. | Overall Experience
El cliente no dejó un comentario.Eugene B.
El cliente no dejó un comentario.Matthew S. | First Impressions
El cliente no dejó un comentario.mary I.
El cliente no dejó un comentario.Diana J. | Overall Experience
El cliente no dejó un comentario.Patrick S.
Very friendly customer service !!!Bartek D.
El cliente no dejó un comentario.Gary G.
Everything was fineTroy J.
El cliente no dejó un comentario.Emily M. | First Impressions
El cliente no dejó un comentario.Paul N.
El cliente no dejó un comentario.Benjamin R. | Overall Experience
El cliente no dejó un comentario.Bennett S. | Overall Experience
Some how I ended up with 2 booking for the same sized trucks one, both scheduled to pick up from different locations, got that straitened out, went to pick up the truck at the closer location only to find that they closed and went home and did not have the truck set up for me as promised. Customer service was amazing on this and while it was frustrating that I could not get the size I needed they were able to get me set up with the Crystal Lake location. When I got there the truck was ready for me even though it was smaller than the one I had requested so we had to make 2 trips instead of one. The truck I rented, appeared to be in top notch condition baring a few scratches and dents here and there, had one serious flaw; however, the roof leaked. The day of my move it was drizzling, we loaded the truck while it had stopped raining. Thankfully it was loaded, before it started to pour, everything in the front of my truck got drenched and some of it damaged. I had to call customer service yet again on the same rental! Never fear I took out the insurance. The customer service representative was amazing and even made me laugh by asking if I had any priceless Items and if so to make sure they were on my list of damaged belongings. I laughed so hard I cried. That joke made me take a moment and relax about what had happened and set my mind at ease I was honestly more concerned I was going to be charged for the roof springing a leak than I was about my stuff. So long story short while it was unfortunate that the roof leaked, Uhauls team took care of me and was there every step of the way. The team at the Crystal lake location are friendly knowledgeable and very helpful people. If there was a five star rating I would give them a 5 even with the issues I experienced.Rachel G.
Vary friendly staff. Also vary helpful.MARK G.
El cliente no dejó un comentario.Peter K.
Great staff and efficient in and outMATTHEW L.
It was confusing to find the exact place on the lot to bring my truck. I got close enough, though, and they were quick and respectfulRobert P.
Servicio amableDavid L.
Awesome staff!Joe I.
The guys there are very helpful and knew what to do to make an easy trailer rental.Tom H.
El cliente no dejó un comentario.Victor C.
El cliente no dejó un comentario.Erlandas M.
El cliente no dejó un comentario.KEVIN S.
I'm sad to be moving away! They have given me mothering but consistent service over the past 15 years!!Joe M.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Marcos B.
El cliente no dejó un comentario.mischelle B.
Still waiting for an email with the total price.Richard E.
El cliente no dejó un comentario.RAYMOND D.
El cliente no dejó un comentario.Albert B.
Employee knowledge of equipment specs. I called to request gas tank size of 15' truck to calculate gas into tank. Employee didn't know. Instead, they suggested a method by turning electric to truck on, pump gas and monitor gas guage. Following this method resulted in over filing by more than 1/8 of a tank which I now know to be more than 5 gallons. This could have been avoid.Ryan C.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.james K.
El cliente no dejó un comentario.Amelia D.
El cliente no dejó un comentario.Bennett S.
Very clean; well lit. Easy to get in and out.LINDA B. | Overall Experience
Your team rocks. You are lucky to have Paul, Cam and company. Until next time!拾MITCHELL S.
El cliente no dejó un comentario.Kara R.
El cliente no dejó un comentario.Tani W.
Walk through before you let people leave with a truck to answer questions, no one came outside with me told me that's your truck goodbyeFrank R.
El cliente no dejó un comentario.Dan K.
El cliente no dejó un comentario.Branden U. | Overall Experience
I ordered the trailer from a different location but had to drive 45 minutes to this location to pick up the trailer. It would have been nice to know this more than 24 hours in advance.Lori R.
Fill the tank up and don't leave it on 1/4 tank when you know the truck is going to Wisconsin, that was absolute ridiculous and laziness on the employees partJeff S.
The cost was affordable and the service was greatjudy T.
El cliente no dejó un comentario.Salman Y. | Overall Experience
The staff was greatnorm L.
NOTHING ALL WAS GREATMarc C.
El cliente no dejó un comentario.Darren L.
El cliente no dejó un comentario.Patrick F.
El cliente no dejó un comentario.desiray t. | Overall Experience
El cliente no dejó un comentario.Marc Z.
Your corporate business practices do not in anyway "care" for the customer and in fact guarantees uncontestable liability for any claims made by U-Haul against the customer.Marcus F.
El cliente no dejó un comentario.Marcin C. | Overall Experience
El cliente no dejó un comentario.Anne M A.
El cliente no dejó un comentario.Jon D.
Very nice service. Hooked trailer up and I was gone.Jeff P.
El cliente no dejó un comentario.BILL H.
I had the privilege of working with Cam at this location. He is very professional and personable. He made sure to explain every detail and ensure that all my questions were answered. Cam is a wonderful asset to have as a point contact. Gracias.Mark B.
The staff was courteous and professional. They provided a great experience renting the 5x8 trailer.Mark B.
El cliente no dejó un comentario.Denise J.
El cliente no dejó un comentario.Kent L.
Craig is a gentleman and a scholarRyan B.
El cliente no dejó un comentario.Jeffrey P.
El cliente no dejó un comentario.Kimberly G.
El cliente no dejó un comentario.Maysoun T.
The team is very professional and knowledgeable. The process is very smooth and the equipment was clean and in great shape. Overall it was a positive experience. Highly recommend!Deborah B.
El cliente no dejó un comentario.kirby K.
El cliente no dejó un comentario.William R.
El cliente no dejó un comentario.loretta S.
El cliente no dejó un comentario.Dave R.
El cliente no dejó un comentario.Margaret O.
El cliente no dejó un comentario.John W.
Overall, great experience. I was transferred to this location after being given the run-around from other locations. The gentleman who helped me was informative. However, there wasn't any documentation and I was almost charged $100 over my initial quote. After providing my documentation, the service member got me down to what I was initially quoted. I think there needs to be better communication between the customer and the uhaul service member. Please go into detail more and provide an understanding for what you may be charged extra for, instead of automatically trying to apply a charge that was unwarranted.Jalen L.
We tried to access the space before 9:00 AM on a Sunday and it was closed. Seems that hours should be earlier on a weekend day? Otherwise, it is a clean, well kept space and was very convenent. Love the rolling carts, that helps so much! Future, would love a paid option to dispose of trash. thanks!Amy C. | Overall Experience
Very helpful staff- got us checked in and on-our-way quickly!Eric I.
El cliente no dejó un comentario.Pat R.
El cliente no dejó un comentario.Jack A.
Perfect transaction start to finish. Very professional staffpatrick K.
El cliente no dejó un comentario.Sandra W. | Overall Experience
El cliente no dejó un comentario.Dawn D.
El cliente no dejó un comentario.Bennett S.
All good no issues.randy B.
El cliente no dejó un comentario.Frederick S.
The person who helped us out gave us the wrong information and had to change everythingSalvador S.
great guys in Crystal Laketom S.
El cliente no dejó un comentario.Catherine P.
El cliente no dejó un comentario.Mercia W.
El cliente no dejó un comentario.jason C.
The checkout procedure is difficult and frustrating after hours. If you are not tech Davy you would have a problem checking out. Once you can get the procedure to open, it's fine but if your phone died or you don't have a phone not sure how it would work. It took quite a while.Michael L.
El cliente no dejó un comentario.Angela B.
Great customer service!theresa T.
El cliente no dejó un comentario.Kyle M. | First Impressions
Be sure your associates go through a trailer hook-up checklist to be sure all steps have been completed in the hook-up.Mark L.
El cliente no dejó un comentario.Mark D.
well the first i would have them take care is the crew they all had aditude then i get help that guy was cold Shoulder he cared for no but i had to check it all i asked was told don't bring it back know whole. then i bring back the truck day earlier i was not supposed to bring it until sunday but i brought it back i was thinking a day early so i would a days use taken off my bill but he was you would have if i brought it at 1 then i said the they charged me for extra miles when i check in the guy ask how many miles it would be from my front door to my cabin front door is 136 mil one way round trip be 272 miles so the guy told me the price with miles then i drop it off the guy tells me the new price with mileage i asked him what mileage the truck drove was i drove it exactly 84 miles i said there was no way i drove it 84 miles and my grand total inside was 349 but the guy out side total was 481 and i said i all ready paid and he asked sunday no big deal the guy did not knock off a 1 day left i should have paid for 1 day less and he told me if you would have made it by 1:00 pm you would have to pay for 3rd day because it was after 1:00 no one told me that i had to have it in by 1 so i believe you owe me a day rental ack to me plus the mileage i will be waiting for your reply if i have not heard from you by Wednesday am then i call some one else that will help mfmitchell P.
El cliente no dejó un comentario.Nicole C.
El cliente no dejó un comentario.ryan p. | Overall Experience
El cliente no dejó un comentario.Lisa L. | Overall Experience
El cliente no dejó un comentario.kathy R. | Overall Experience
Thank you all for being so nice and helpful!Taryn J. | First Impressions
El cliente no dejó un comentario.Julie J. | Overall Experience
El cliente no dejó un comentario.Arthur D. | First Impressions
They took great care of me for over 1 year and went the extra mile when asked. Paul and his team are great. Highly suggest using.David g. | Overall Experience
El cliente no dejó un comentario.Karl F. | Overall Experience
El cliente no dejó un comentario.NANCY F. | First Impressions
El cliente no dejó un comentario.JEFFREY G. | Overall Experience
The bathroom smelled terrible in the storage area of urineKRISTEN D. | First Impressions
Unfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!Joanne L. | Overall Experience
El cliente no dejó un comentario.Leticia D. | Overall Experience
El cliente no dejó un comentario.Tom K. | Overall Experience
El cliente no dejó un comentario.Tanya M. | First Impressions
El cliente no dejó un comentario.Justin F. | First Impressions
El cliente no dejó un comentario.Alexander L. | Overall Experience
Awesome Dudes !!!Edward W. | First Impressions
El cliente no dejó un comentario.JOHN D. | Overall Experience
Being forced to pay a rate above what is advertised on your board is unfair.Miriam M. | First Impressions
After renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! ¡Gracias!Pam H. | Overall Experience
El cliente no dejó un comentario.Janet S. | First Impressions
Excellent service, very polite staff!HOPE K. | First Impressions
Convenient, clean and great staff.JOHN H. | Overall Experience
N/CTINA R. | Overall Experience
El cliente no dejó un comentario.Mark D. | Overall Experience
El cliente no dejó un comentario.Pam H. | First Impressions
El cliente no dejó un comentario.Alexander L. | First Impressions
El cliente no dejó un comentario.JEFFREY L. | Overall Experience
El cliente no dejó un comentario.Frank R. | Online Move In
El cliente no dejó un comentario.Rosa P. | Overall Experience
El cliente no dejó un comentario.JOHn D. | Overall Experience
El cliente no dejó un comentario.CAROL D. | Overall Experience
El cliente no dejó un comentario.Charles D. | Overall Experience
El cliente no dejó un comentario.Phoenix P. | Overall Experience
El cliente no dejó un comentario.Brenda N. | Overall Experience
I really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kindNari C. | Online Move In
El cliente no dejó un comentario.Charles D. | First Impressions
El cliente no dejó un comentario.Mark C. | First Impressions
Didn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!Kayla W. | First Impressions
El cliente no dejó un comentario.Pamela C. | First Impressions
We were very happy with our experience.chris m. | Overall Experience
Very nice employees. Always helpful.Cassandra C. | Overall Experience
El cliente no dejó un comentario.Tim M. | Overall Experience
El cliente no dejó un comentario.Dave A. | Overall Experience
El cliente no dejó un comentario.Rita A. | Overall Experience
El cliente no dejó un comentario.Mushtaq D. | Overall Experience
El cliente no dejó un comentario.James W. | Online Move In
El cliente no dejó un comentario.Joyce C. | Online Move In
El cliente no dejó un comentario.Yimi M. | Overall Experience
El cliente no dejó un comentario.KRISTEN D. | Overall Experience
Amazing staff 10 out of 10 would rent againJoslyn C. | First Impressions
El cliente no dejó un comentario.DAVE W. | Overall Experience
El cliente no dejó un comentario.cathy p. | Overall Experience
Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculousCraig P. | Overall Experience
The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!Scott V. | Overall Experience
El cliente no dejó un comentario.CAROL D. | First Impressions
El cliente no dejó un comentario.Daniel W. | Overall Experience
El cliente no dejó un comentario.John S. | Overall Experience
Check in was a breezeTINA R. | First Impressions
El cliente no dejó un comentario.Fabiola L. | First Impressions
El cliente no dejó un comentario.MEREDITH S. | First Impressions
Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I'm in Sales and frequently receive packages. They were put away quickly and with care. I'm only leaving as my company will no longer pay for storage. Ten stars!!TAMMY S. | Overall Experience
El cliente no dejó un comentario.Craig P. | First Impressions
Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!Tracey M. | Overall Experience
El cliente no dejó un comentario.Mike d. | Overall Experience
El cliente no dejó un comentario.DAVE W. | First Impressions
Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...Peter T. | First Impressions
El cliente no dejó un comentario.Christina T. | Overall Experience
El cliente no dejó un comentario.Peggy C. | First Impressions
El cliente no dejó un comentario.Constance s. | Overall Experience
El cliente no dejó un comentario.Sean B. | Overall Experience
El cliente no dejó un comentario.Rebecca D. | Online Move In
Awesome servicePaul T. | First Impressions
All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.Steve P. | Overall Experience
Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).JOHN M. | Overall Experience
El cliente no dejó un comentario.Julie J. | First Impressions
El cliente no dejó un comentario.Ed P. | First Impressions
There is a strong mold smellTeresa K. | First Impressions
No issues. Average service. Came in and was able to get what I needed done and get out.Paul H. | First Impressions
El cliente no dejó un comentario.Gary K. | Overall Experience
Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.Garren R. | First Impressions
El cliente no dejó un comentario.Kelly B. | First Impressions
El cliente no dejó un comentario.Valerie E. | Online Move In
Great place to store your items. safe, clean and great staffdebra p. | First Impressions
Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!Scott V. | First Impressions
El cliente no dejó un comentario.Matt H. | First Impressions
El cliente no dejó un comentario.Sarah D. | First Impressions
El cliente no dejó un comentario.deborah c. | First Impressions
The employees at the Crystal Lake facility are in my opinion above Excellent.Donald L. | Overall Experience
El cliente no dejó un comentario.Suzanne C. | Overall Experience
Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.Joseph C. | Overall Experience
Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.Nick T. | First Impressions
The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.Gregory S. | First Impressions
El cliente no dejó un comentario.Sharon M. | Overall Experience
El cliente no dejó un comentario.Bruce L. | Overall Experience
El cliente no dejó un comentario.gina c. | Overall Experience
El cliente no dejó un comentario.ANNE H. | Overall Experience
Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.JAMES H. | Overall Experience
We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.Steve W. | Overall Experience
El cliente no dejó un comentario.Carole J. | Overall Experience
The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.Thomas L. | Online Move In
Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks UhaulJEFFREY G. | Overall Experience