El cliente no dejó un comentario.JEFFREY T.
Customer Reviews for U-Haul Moving & Storage of Crystal Lake
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Craig C.
El cliente no dejó un comentario.Kristian A.
El cliente no dejó un comentario.Nicole H.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Megan H.
Very unhappy with the return. We had a great experience up until the returnKatie T.
Improve your app so people can do a night time return without having to pay the $20 convenience fee because that's not not very fair at all.LISA L.
El cliente no dejó un comentario.MARK K.
It was like two days of hell. I had to drive that truck without air conditioner in 90+ degrees weather.ARTEM T.
El cliente no dejó un comentario.Susan T.
El cliente no dejó un comentario.Derrick H.
El cliente no dejó un comentario.TIMOTHY J.
Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).JOHN M. | Overall Experience
El cliente no dejó un comentario.DONALD Z.
Very efficient process. Vehicle was ready to go, check in staff was friendly and efficient, return process smooth.DEBRA B.
I reserved a 6x12 enclosed trailer at Uhaul in West Dundee illionis.I stopped at the location the night before to verify the reservation. I my way to pick up the trailer I was called and told the trailer wasn't available. This is a very bad business practice. what is the purpose of a reservation if you can call and say the prior customer decided to extend his rental. They should have been told to return the trailer because another customer had reserved it for the following day.RICHARD C.
Ensure that pre-checkout photos of equipment are accurate. Ryan was very helpful. I was called right after dropping off the rental truck because I had left an iPass transponder in the truck. The checkin/drop off procedure was extremely efficient and easy.Chauncey B.
Continue excellent staff support and knowledgeable serviceDAVID B.
Made reservation online to pick up at 2:00PM. Went to location, sign in window said open. Door was locked and lights were off. No one was there to answer. I'm sorry I provided my credit card number as I don't trust this vendor.Michael L.
El cliente no dejó un comentario.GLADYS F.
Customer Service was excellent but the truck needed an alignment and was a hazard on the highway.Rick R.
Easy folks to work withSteve S.
Nothing - great service.Peter C.
El cliente no dejó un comentario.Peter L.
Select a pick-up option closer to y=the customer.FRANKLYN R.
El cliente no dejó un comentario.ANTHONY A.
El cliente no dejó un comentario.Jon P.
The truck sounds like it's falling apart from the engine mounts.Jason M.
Job well done!ROBERT H.
El cliente no dejó un comentario.Matthew D.
I was unable to complete the after-hours turn-in on my phone. No matter what I tried, it would not verify my location. I left the truck right around 10:00 pm with a full tank of gas and no damage. I dropped the keys and contract in the box. Can you please let the Crystal Lake dealership know. Thank you. Erik DoerschingErik D.
El cliente no dejó un comentario.NANCY F.
El cliente no dejó un comentario.Julie J. | First Impressions
Very easy pick up and return. Equipment was great and cost was very fairJoel K.
Fix the app and website. I attempted to use the photo feature to show mileage and gas gauge and neither the website or the app would upload the photo.SEAN P.
Make sure that the gas tank is full for each customer when picking up a vehicle.Michael G.
El cliente no dejó un comentario.PATRYK M.
El cliente no dejó un comentario.Samuel B.
Excellent overall experience and very easy to use. Everyone was extremely helpful. GraciasLaurie A.
El cliente no dejó un comentario.Juan P.
employees were very helpful and friendly even though it was a busy morning.Scott P.
Don't give a customer a vehicle with no gas ... charge him for a full tank and get gas for free paid by customer at drop off .GERALD W.
Quick and convenient. Exactly what I was looking for.Dennis H.
El cliente no dejó un comentario.Charles F.
El cliente no dejó un comentario.Brian B.
In and out fast for a walk-in pickup and drop off.WILLIAM S.
Check in procedure could be easierRICHARD P.
My boxes originated in Peoria, Arizona and were never intended for this facility. They were to be shipped to Chamblee, Georgia! I have no clue how this facility got my information!! Haven't opened my boxes yet, so SCARY!!Mary S.
Very good experienceJAMES C.
El cliente no dejó un comentario.Patrick C.
El cliente no dejó un comentario.JOSEPH F.
El cliente no dejó un comentario.Phillip Patrick I.
best and cheapest way to get things moved. great for all ages.THOMAS T.
Wash the outside of the truck before giving it to costumersEMMA M.
El cliente no dejó un comentario.Albert C.
This experience was much better than the pickup location.Zachary V.
My gas tank when I took possession of the truck was less then a quarter tank. I mentioned this to the employee and he responded I am sorry. I left and had just a bit more them a 1/8 of a tank a few blocks away and had to get gas asap. I brought it back with 3/4 of a tank hoping to get compensated for being shorted on gas from the start. It's very disappointing to have this happen and have to think about who I rent from next time. I do rent trucks a few time a year so it matters to us just not your employee..JOHN K.
U-Haul should UPGRADE their line of motorcycle trailers. Make them slightly longer and PLEASE come up with some sort of better ride with shock absorbers or whatever. Those 4x9 trailers you have now BARELY work for my 9' long bike, and the ride is so hard & rough I've actually lost accessories which have bounced off going down the road! An upgraded model of bike trailer like this would be EXTREMELY POPULAR! ðŸ'MICHAEL R.
Thank you guysISMAEL A.
El cliente no dejó un comentario.Sally S.
People were nice. Service was quick and efficient@!Barbara B.
El cliente no dejó un comentario.CURT S.
El cliente no dejó un comentario.Michael F.
El cliente no dejó un comentario.Ismael A.
El cliente no dejó un comentario.JENNIFER S.
Started off well; the gentleman behind the counter was very helpful. The mileage was incorrect in the truck. Went back into change it (online would not allow me) and it took at least 20 minutes to figure it out. I had to be charged twice as they needed to create a new contractKelly S.
The app kept crashing and I had to contact customer support to actually return my trailer.JONATHAN W.
Good people work hard and friendly welcomingJUANITA P.
I've rented trucks, vans and trailers from U-haul for years, and from this location for almost ten years. Crystal Lake is among the best for service, reliability, and good people. I was impressed how others in the store were being helped and treated while I was waiting to be served. When my time came, Craig was the representative that helped, and he made the transaction smooth. The return - again with Craig - was equally fast and trouble-free.JOHN A Z.
Although the inside was clean, the outside could have been washed. Also not everybody is into online services for returns and contracts.Bonita O.
El cliente no dejó un comentario.Howard E.
El cliente no dejó un comentario.Joseph S.
Keep up the great work ! So nice to get a vehicle and pkg supplies in one place, thx !!!RICHARD L.
El cliente no dejó un comentario.William B.
Some confusion if vehicle needed to be returned full of gas or not.Brenda L.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Alan S.
El cliente no dejó un comentario.Ed P. | First Impressions
There is a strong mold smellTeresa K. | First Impressions
El cliente no dejó un comentario.Atlas B.
El cliente no dejó un comentario.Dan C.
The crew there are top notch..I've done business there several times over the years & they never disappoint!! They're all business when it comes to this kind of business with no surprises!! Keep up the great work guy's!JACKIE O.
No issues. Average service. Came in and was able to get what I needed done and get out.Paul H. | First Impressions
El cliente no dejó un comentario.Gary K. | Overall Experience
Truck ran good. I'd say someplace to mount phone or place it to make using GPS map easier to view would be nice touch. App for pickup should notify user to make sure settings isn't blocking uhaul from taking pictures and stuff. I didn't have good experience with moving company i got off your site they canceled night before move not giving me time to find someone elseWilliam M.
Smooth and easy. Thank you.MARK B.
Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.Garren R. | First Impressions
El cliente no dejó un comentario.Amy G.
El cliente no dejó un comentario.Philip H.
A new employee was going to charge for returning to different location.I had a printed copy with me and that was resolved.Edward D.
El cliente no dejó un comentario.Lauren T.
The guy who I made the reservation with was not friendly at all. He was a dick.KYLE T.
El cliente no dejó un comentario.Kelly B. | First Impressions
El cliente no dejó un comentario.Daniel M.
I will never make a reservation on line again. I wanted the location listed, but online reservations reserved a truck at a different location with no one there for me to pick up keys. Had to make calls speak to management and finally picked up truck almost an hour later at location I originally wanted.TAMMY V.
El cliente no dejó un comentario.Tariq B.
El cliente no dejó un comentario.ARTHUR M.
The fuel gauge did not function properly. The paperwork indicated full when I took the truck. A couple miles down the road it went to between full and 3/4. I filled it up when I brought it back with 12.5 gallons which is a lot for only driving 52 miles. I could understand low mileage for a fully loaded large truck but for a small 16' truck with moving 200 pounds of load is obvious that the tank was not fullEDWARD G.
My comments that are not rated "high" are based on the fact that I returned the truck literally 5 minutes past closing time (but still within my time allotment). When I tried to do the "after hours" check in on my phone, your system would NOT allow me to take a picture of the dash showing gas and mileage. After 20 minutes and several times trying to do this, I just turned the keys in the dropbox. YET I was charged a $20 INconveniece fee for NOT doing this...but it was YOUR mobile app that did not allow me to complete the process. NOT HAPPY. I need the $20 to be refunded back to me as it was not MY error but yours that created this. I will monitor this and barring your response will determine how I comment on this on social media. This occurred at your Crystal Lake, IL store on Rt. 14. My email address is: email@example.com. Robert RevakROBERT R.
El cliente no dejó un comentario.Valerie E. | Online Move In
El cliente no dejó un comentario.Joseph R.
El cliente no dejó un comentario.Jay P.
All the men at CL location are friendly and helpful. Everytime I've gone in, someone has quickly offered to help me and taken time to answer all my questions and explain. Love this location! Unlike a Missouri location where no one said hello or offered help in the several minutes I wandered around looking at various items.KAREN W.
El cliente no dejó un comentario.LARRY L.
El cliente no dejó un comentario.DONALD G.
El cliente no dejó un comentario.Emma H.
Free storage locked was a joke. They didn't have any available, and you can't drive up to them. The last thing you want to do is haul your stuff through a warehouse. We got one some place else.DORREEN B.
Great crew they had all the answers to my questions that go's along way!!!TERRIL B.
Great place to store your items. safe, clean and great staffdebra p. | First Impressions
Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!Scott V. | First Impressions
El cliente no dejó un comentario.Matt H. | First Impressions
El cliente no dejó un comentario.Sarah D. | First Impressions
El cliente no dejó un comentario.deborah r. | First Impressions
The employees at the Crystal Lake facility are in my opinion above Excellent.Donald L. | Overall Experience
El cliente no dejó un comentario.Suzanne C. | Overall Experience
Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.Joseph C. | Overall Experience
Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.Nick T. | First Impressions
The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.Gregory S. | First Impressions
El cliente no dejó un comentario.Sharon M. | Overall Experience
El cliente no dejó un comentario.Bruce L. | Overall Experience
El cliente no dejó un comentario.gina c. | Overall Experience
El cliente no dejó un comentario.ANNE H. | Overall Experience
Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.JAMES H. | Overall Experience
We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.Steve W. | Overall Experience
El cliente no dejó un comentario.Carole J. | Overall Experience
The application process was awkward in that when done on my iPad I didn't know the drivers license pictures had been saved. Once I figured that out it was an easy process.Thomas L. | Online Move In
Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks UhaulJEFFREY G. | Overall Experience
Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.Kevin L. | Overall Experience
El cliente no dejó un comentario.Lois H. | Overall Experience
Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.Robert G. | Online Move In
El cliente no dejó un comentario.Virgil D. | Overall Experience
Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!Andrew V. | First Impressions
El cliente no dejó un comentario.matt s. | First Impressions
El cliente no dejó un comentario.Napoleon D. | First Impressions
El cliente no dejó un comentario.Kerry S. | Overall Experience
Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.Randy M. | Overall Experience
El cliente no dejó un comentario.Ronald L. | Overall Experience
Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.ANNETE H. | Overall Experience
Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.Mark R. | Overall Experience
El cliente no dejó un comentario.Ewelina G. | Overall Experience
El cliente no dejó un comentario.Timothy S. | Overall Experience
El cliente no dejó un comentario.Eric S. | Overall Experience
The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!Dale L. | Overall Experience
This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)GEORGE S. | Overall Experience
Very clean and lit up well. Just a little pricey for me.Rande K. | Overall Experience
Service was outstanding.Personal were professional and very helpful helpfuljohn g. | First Impressions
Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.Julie L. | Overall Experience
GraciasMICHALINE S. | Overall Experience
No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.ERSEL S. | Overall Experience
Perfect solution to my storage problem 👍Paul N. | Overall Experience
Happy with services provided.Scott O. | Overall Experience
Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.kyle h. | Overall Experience
Graciasdaniel n. | Overall Experience
Awesome staff, super helpful and professionalThomas K. | Overall Experience
nonCherie s. | Overall Experience
Perfect place to hold our furniture while we moved.Martin O. | Overall Experience
My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.LAURA W. | Overall Experience
Very professional operationPaul N. | First Impressions
My belongings were well protected. Staff was friendly and helpfulHeather D. | Overall Experience
I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.SHERRY G. | Overall Experience
Professional team Thank youRamona T. | First Impressions
This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.valerie e. | Overall Experience
Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.SCOTT H. | Overall Experience
Agent was very helpful and friendly.Christopher B. | First Impressions
Very helpful and kind employees. Answered all my questions and took time to explain everything.Janet V. | Overall Experience
Fantastic facility and great personnel. The service we received was excellent!Alex m. | First Impressions
Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.DAVE J. | Overall Experience
Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.Ronald S. | First Impressions
Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.Richard G. | Overall Experience
Very happy with the convenienceJudith H. | Overall Experience
Great customer service. Clean and secured storage space.Stephanie D. | First Impressions
Like the staff. Easy to work with.MARIE G. | Overall Experience
Our Young Sales Person was excellant!Sandra W. | First Impressions
Service was excellent.Matthew E. | First Impressions
I just wish I could access until 9pmLauren P. | Overall Experience
Everyone was very helpful and courteous.Susan M. | First Impressions
Austin was very knowledgeable and helpful, both over the phone and in person.susan D. | First Impressions
Courteous, efficient, honest employees. Where do you find such Dedicated people? Obetty h. | Overall Experience
Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!Constance s. | First Impressions
I've appreciated that the storage was inside & climate controlled. I didn't have any issues in the time I used their facility.STEPHANIE L. | Overall Experience
Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.betty h. | First Impressions
Extremely flawless care. Personable service. Helped to keep cost downHeather D. | First Impressions
I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. HardyVirginia H. | Overall Experience
Excellent, knowledgeable, and friendly serviceHeather D. | Overall Experience
Stored our stuff for about 5 months. Everything was great.Brian M. | Overall Experience
GraciasMichael Y. | Overall Experience
Everything went smoothly. The employees were friendly & helpful. Would recommend!Jeff D. | Overall Experience
Satisfied.Benjamin M. | Overall Experience
I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!Natalie Z. | Overall Experience
Excellent facility with a very helpful staffJeffrey H. | Overall Experience
¡Gracias!Martin C. | Overall Experience
great place and peopleMICHAEL R. | Overall Experience
Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in movingCarol M. | Overall Experience
xxxxxxxGlenn S. | Overall Experience
Excellent service!!Jimmy T. | Overall Experience
I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every optionmichael e. | Overall Experience
I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn't any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo moreJulyn P. | Reservación
¡Gracias!PAUL K. | Reservación
No CommentsMARY A. | Overall Experience
Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.Karla S. | Reservación
a well run facility. the staff was always helpful and understandingTERRY E. | Overall Experience
The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.Heidi H. | Overall Experience
I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.Kurt S. | Reservación
First experience was a great one, facility was just what was neededfrank c. | Overall Experience
Very poor customer service. Will not be coming back nor recommending this location to anyone.Nikki T. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!