Comentarios de los clientes para U-Haul Moving & Storage of Crystal Lake

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Crystal Lake

Clasificación general:

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KEVIN N.
Clasificación:

No improvements. We were thrilled at how clean the inside the cab of the moving truck was. From pickup to drop off everything was great.

WILLIAM J.
Clasificación:

El cliente no dejó un comentario.

LISA H.
Clasificación:

El cliente no dejó un comentario.

BOGUSLAW S.
Clasificación:

El cliente no dejó un comentario.

LAURIE A.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

I have an open claim. Worst experience ever

Larry H.
Clasificación:

Read above.

RAPHAEL K.
Clasificación:

Renting from any U-Haul is a effortless and painless experience. Typically it's done quickly and efficiently with everything explained.

PAUL H.
Clasificación:

El cliente no dejó un comentario.

Meghan M.
Clasificación:

After a very long stressful day, the personnel was a great to work with. Very nice, friendly and fast!

JAMES S.
Clasificación:

Quick and friendly service

James E.
Clasificación:

I rented a 4x7 trailer and could not use it when I went to pick up a compressor that was on a 42 inch pallet. Your 4' trailer only measures 39” inside. Very misleading! I paid and mentioned the problem to your employee. He did not care. I'll rent elsewhere next time

BRUCE W.
Clasificación:

Customer service is very good with quick and polite people

Joe B.
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El cliente no dejó un comentario.

MICHAEL F.
Clasificación:

El cliente no dejó un comentario.

robert M.
Clasificación:

Nothing to improve on. Service was quick, friendly and easy. Online check in is a great feature.

Sharon M. | Overall Experience |
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El cliente no dejó un comentario.

Faron G.
Clasificación:

Employees were well educated and knowledgeable of equipment, transaction went smoothly.

MICHAEL F.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

El cliente no dejó un comentario.

RANDALL M.
Clasificación:

Smile more.

ERIC M.
Clasificación:

El cliente no dejó un comentario.

Gregory S.
Clasificación:

Both the mobile app and the website did not work properly for online pickup orders. It would not let me complete what I needed to, so I had to go up to the counter anyway. The drop off was the exact same way, I had to drop it off without being able to complete the required steps in the app. It Wouldn't let me upload the required photos. Very frustrating. I took my own photos and dropped the key in the lock box.

Randall M.
Clasificación:

They could smile a little more.

John D.
Clasificación:

El cliente no dejó un comentario.

Mark O.
Clasificación:

El cliente no dejó un comentario.

AARON R.
Clasificación:

This was a quick and pleasant experience. When I picked up the van and dropped it off, they were polite and courteous the whole time. Thank you very much.

Anthony S.
Clasificación:

Immediate service and very quick and efficient.

LAURA L.
Clasificación:

Nothing, really. I've rented several trucks or vans from this location, and never had an issue yet. They've always been fantastic.

Michael M.
Clasificación:

El cliente no dejó un comentario.

JAMES F.
Clasificación:

El cliente no dejó un comentario.

DAVID T.
Clasificación:

No problems everything went smooth. In and out fast

Erin C.
Clasificación:

We checked in online and it was a terrible experience. I had to wait way to long for a verification. Three days prior I rented a Uhaul truck from Naperville and the experience was very smooth. I will not recommend anyone to this location.

Mark F.
Clasificación:

Very professional and helpful staff!

William K.
Clasificación:

El cliente no dejó un comentario.

Penni S.
Clasificación:

El cliente no dejó un comentario.

JANICE P.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

keith M.
Clasificación:

El cliente no dejó un comentario.

JAVIER P.
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El cliente no dejó un comentario.

ANTHONY M.
Clasificación:

Our truck broke down but staff at crystal lake location were very helpful.

Dana M.
Clasificación:

Who ever was employee who helped me was great!

Kim E.
Clasificación:

El cliente no dejó un comentario.

Timothy M.
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El cliente no dejó un comentario.

CHARLES V.
Clasificación:

Site and employees are always very professional and pleasant. Happy to be a repeat customer. Thank you.

RICHARD L.
Clasificación:

Fabulous experience; great Folks! See U in a couple months!

GABRIEL A.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

Make sure your contract is 100% closed out, on the spot. I dropped off a trailer that THEY checked in, but got charged another day 26 hours later. When I called in to dispute the charges, they did tell me a credit was going to be issued. However, no apology and they treated me like I was a liar. I was told this was not possible, but hey, it really doesn't matter, we will credit you anyway. What a great way to treat a customer!

Douglas W.
Clasificación:

El cliente no dejó un comentario.

Kirk L.
Clasificación:

The new receipt system is TERRIBLE. The "gif" I was sent as the receipt is incomplete...it doesn't show the whole page. Therefore, I can't see the total. Whoever invented and rolled this out should be FIRED. I do software development and am looking for a job...please call me. I can greatly improve your customer facing profile.

MARCUS R.
Clasificación:

El cliente no dejó un comentario.

Bruce L. | Overall Experience |
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El cliente no dejó un comentario.

Debra B.
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El cliente no dejó un comentario.

RORY O.
Clasificación:

Get promises in writing. I was told if I brought back truck with more fuel than I left with I would receive a $30 credit against. I'm still waiting.

Angelica C.
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El cliente no dejó un comentario.

gina c. | Overall Experience |
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El cliente no dejó un comentario.

ANNE H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

WILLIAM B.
Clasificación:

El cliente no dejó un comentario.

RANGARAJAN P.
Clasificación:

My experience was very good overall. Only observation is during covid times, just one or two people are at the check-out desk and this is causing delays as they are also answering the phone and talking to one another at the same time. Other than this minor issue, I am very happy with my experience and will give my business to this location again when the need arises.

ANDREW R.
Clasificación:

I have rented with this location countless times. Maybe once a month for a few years. I am upset that I was docked with a 20 dollar return fee because I returned it after hours. I called and the manager said he would get back to me and never has.

PATRICIA N.
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Your staff was friendly fast and courteous I'd recommend them to anyone very very helpful

Joseph J.
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El cliente no dejó un comentario.

Alice J.
Clasificación:

El cliente no dejó un comentario.

Philip H.
Clasificación:

Fix the mobile drop off feature.

Menno E.
Clasificación:

El cliente no dejó un comentario.

JAMES M.
Clasificación:

El cliente no dejó un comentario.

Kim S.
Clasificación:

El cliente no dejó un comentario.

Kelly F.
Clasificación:

The young man who checked me in was very helpful and nice .. I found that to be a very positive experience .. this was the first time I rented a vehicle ...

Gerald M.
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El cliente no dejó un comentario.

Wayne W.
Clasificación:

Easy check in and out great service

GERALD D.
Clasificación:

El cliente no dejó un comentario.

Bruce L.
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El cliente no dejó un comentario.

GEORGE D.
Clasificación:

El cliente no dejó un comentario.

Amanda C.
Clasificación:

El cliente no dejó un comentario.

James W.
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El cliente no dejó un comentario.

Manouchehr B.
Clasificación:

El cliente no dejó un comentario.

RUBEN R.
Clasificación:

Great customer service.

PETER W.
Clasificación:

El cliente no dejó un comentario.

Pat E.
Clasificación:

Truck was rough

Paulette R.
Clasificación:

El cliente no dejó un comentario.

DIANE B.
Clasificación:

El cliente no dejó un comentario.

Bryan S.
Clasificación:

None. Was great and completely touch free. Everyone kept distance and made me comfortable. Keep it up.

Timothy H.
Clasificación:

El cliente no dejó un comentario.

BARBARA M.
Clasificación:

The gentleman who checked me in was great. Have rented from this location before and the employees were extremely helpful, answered all my questions and were very professional. The same cannot be said of the 401 S Eastwood facility in Woodstock, IL who didn't open on time and did not answer my call when I arrived to pick up the van I reserved. Will never use that location again.

Gregory L.
Clasificación:

El cliente no dejó un comentario.

KENNETH H.
Clasificación:

El cliente no dejó un comentario.

ARNOLD R.
Clasificación:

19.95 ended up to be 40- for 3 hours and my putting 6 in gas in

CHRISTINE F.
Clasificación:

Very friendly and knowledgeable staff ready to assist and answer questions and concerns.

Michael D.
Clasificación:

No changes required. Reservation, pick up and return were very efficient.

JAMES H. | Overall Experience |
Clasificación:

Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.

Curt B.
Clasificación:

El cliente no dejó un comentario.

Cristian G.
Clasificación:

They have a lot of trucks for Moving!

Scott F.
Clasificación:

.

TONY S.
Clasificación:

El cliente no dejó un comentario.

Gaynor T.
Clasificación:

Made it so easy!! Showed me everything I needed for a safe and successful move! The guys were great!!

SIDNEY T.
Clasificación:

Be more forthright and clear about rates.

RICHARD K.
Clasificación:

El cliente no dejó un comentario.

jacki L.
Clasificación:

El cliente no dejó un comentario.

PETER M.
Clasificación:

I guess I did not realize the rate was .99 per mile. That was disappointing.

DAWN Z.
Clasificación:

El cliente no dejó un comentario.

NICHOLAS R.
Clasificación:

El cliente no dejó un comentario.

MICHAEL G.
Clasificación:

El cliente no dejó un comentario.

ELAINE G.
Clasificación:

El cliente no dejó un comentario.

Peter S.
Clasificación:

El cliente no dejó un comentario.

NEIL F.
Clasificación:

El cliente no dejó un comentario.

Steve W. | Overall Experience |
Clasificación:

We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.

Carole J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Thomas L. | Online Move In |
Clasificación:

The application process was awkward in that when done on my iPad I didn’t know the drivers license pictures had been saved. Once I figured that out it was an easy process.

JEFFREY G. | Overall Experience |
Clasificación:

Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul

Kevin L. | Overall Experience |
Clasificación:

Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.

Lois H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Robert G. | Online Move In |
Clasificación:

Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.

Virgil D. | Overall Experience |
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El cliente no dejó un comentario.

Andrew V. | First Impressions |
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Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!

matt s. | First Impressions |
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El cliente no dejó un comentario.

Napoleon D. | First Impressions |
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El cliente no dejó un comentario.

Kerry S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Randy M. | Overall Experience |
Clasificación:

Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.

Ronald L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

ANNETE H. | Overall Experience |
Clasificación:

Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.

Mark R. | Overall Experience |
Clasificación:

Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.

Ewelina G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Timothy S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Eric S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dale L. | Overall Experience |
Clasificación:

The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!

GEORGE S. | Overall Experience |
Clasificación:

This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)

Rande K. | Overall Experience |
Clasificación:

Very clean and lit up well. Just a little pricey for me.

john g. | First Impressions |
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Service was outstanding.Personal were professional and very helpful helpful

Julie L. | Overall Experience |
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Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.

MICHALINE S. | Overall Experience |
Clasificación:

Thanks

ERSEL S. | Overall Experience |
Clasificación:

No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.

Paul N. | Overall Experience |
Clasificación:

Perfect solution to my storage problem 👍

Scott O. | Overall Experience |
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Happy with services provided.

kyle h. | Overall Experience |
Clasificación:

Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.

daniel n. | Overall Experience |
Clasificación:

Thank you

Thomas K. | Overall Experience |
Clasificación:

Awesome staff, super helpful and professional

Cherie s. | Overall Experience |
Clasificación:

non

Martin O. | Overall Experience |
Clasificación:

Perfect place to hold our furniture while we moved.

LAURA W. | Overall Experience |
Clasificación:

My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

Paul N. | First Impressions |
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Very professional operation

Heather D. | Overall Experience |
Clasificación:

My belongings were well protected. Staff was friendly and helpful

SHERRY G. | Overall Experience |
Clasificación:

I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.

Ramona T. | First Impressions |
Clasificación:

Professional team Thank you

valerie e. | Overall Experience |
Clasificación:

This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.

SCOTT H. | Overall Experience |
Clasificación:

Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.

Christopher B. | First Impressions |
Clasificación:

Agent was very helpful and friendly.

Janet V. | Overall Experience |
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Very helpful and kind employees. Answered all my questions and took time to explain everything.

Alex m. | First Impressions |
Clasificación:

Fantastic facility and great personnel. The service we received was excellent!

DAVE J. | Overall Experience |
Clasificación:

Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.

Ronald S. | First Impressions |
Clasificación:

Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.

Richard G. | Overall Experience |
Clasificación:

Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.

Judith H. | Overall Experience |
Clasificación:

Very happy with the convenience

Stephanie D. | First Impressions |
Clasificación:

Great customer service. Clean and secured storage space.

MARIE G. | Overall Experience |
Clasificación:

Like the staff. Easy to work with.

Sandra W. | First Impressions |
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Our Young Sales Person was excellant!

Matthew E. | First Impressions |
Clasificación:

Service was excellent.

Lauren P. | Overall Experience |
Clasificación:

I just wish I could access until 9pm

Susan M. | First Impressions |
Clasificación:

Everyone was very helpful and courteous.

susan D. | First Impressions |
Clasificación:

Austin was very knowledgeable and helpful, both over the phone and in person.

betty h. | Overall Experience |
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Courteous, efficient, honest employees. Where do you find such Dedicated people? O

Constance s. | First Impressions |
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Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

STEPHANIE L. | Overall Experience |
Clasificación:

I’ve appreciated that the storage was inside & climate controlled. I didn’t have any issues in the time I used their facility.

betty h. | First Impressions |
Clasificación:

Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.

Heather D. | First Impressions |
Clasificación:

Extremely flawless care. Personable service. Helped to keep cost down

Virginia H. | Overall Experience |
Clasificación:

I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy

Heather D. | Overall Experience |
Clasificación:

Excellent, knowledgeable, and friendly service

Brian M. | Overall Experience |
Clasificación:

Stored our stuff for about 5 months. Everything was great.

Michael Y. | Overall Experience |
Clasificación:

Thanks

Jeff D. | Overall Experience |
Clasificación:

Everything went smoothly. The employees were friendly & helpful. Would recommend!

Benjamin M. | Overall Experience |
Clasificación:

Satisfied.

Natalie Z. | Overall Experience |
Clasificación:

I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!

Jeffrey H. | Overall Experience |
Clasificación:

Excellent facility with a very helpful staff

Martin C. | Overall Experience |
Clasificación:

Thank you!

MICHAEL R. | Overall Experience |
Clasificación:

great place and people

Carol M. | Overall Experience |
Clasificación:

Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving

Glenn S. | Overall Experience |
Clasificación:

xxxxxxx

Jimmy T. | Overall Experience |
Clasificación:

Excellent service!!

michael e. | Overall Experience |
Clasificación:

I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option

Julyn P. | Reservation |
Clasificación:

I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn’t any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo more

PAUL K. | Reservation |
Clasificación:

Thank you!

MARY A. | Overall Experience |
Clasificación:

No Comments

Karla S. | Reservation |
Clasificación:

Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.

TERRY E. | Overall Experience |
Clasificación:

a well run facility. the staff was always helpful and understanding

Heidi H. | Overall Experience |
Clasificación:

The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.

Kurt S. | Reservation |
Clasificación:

I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.

frank c. | Overall Experience |
Clasificación:

First experience was a great one, facility was just what was needed

Nikki T. | Overall Experience |
Clasificación:

Very poor customer service. Will not be coming back nor recommending this location to anyone.

Cecil F. | Reservation |
Clasificación:

The employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil F

Desiree S. | Overall Experience |
Clasificación:

Super accommodating. Great staff.

Debra B. | Overall Experience |
Clasificación:

The storage units are clean and the staff was friendly and professional. Very good experience.

Thomas P. | Overall Experience |
Clasificación:

The U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.

DAVID B. | Overall Experience |
Clasificación:

I was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.

steve k. | Overall Experience |
Clasificación:

Closing time of 7 PM should be extended to 8 PM

KELLY W. | Overall Experience |
Clasificación:

We had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when nee

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