El cliente no dejó un comentario.DEETTA C.
Customer Reviews for U-Haul Moving & Storage of Corona
Corona, CA 92879
(E OF MAIN)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.ANGELA R.
The dooface helping me walked slower than my grandmother and stared at his personal phone while walking, at the computer, and attaching the trailer. Fortunately, I knew what I was doing. I feel bad for the folks that actually need instruction. Everything else was great.Chris T.
More employeesTina D.
Dropped off trailer at 8am may 7 2021Al G.
I rent a trailer for 24 hours. They call me at 7am, 5 hours early and demand it back. I rearrange my day to get there then they try to charge me double. Your attempt to force a 6 hour rental is BS.Timothy J.
Again a better system for moving equipment, long distance, from one site to another. U-Haul Moving & Storage en Corona had at least 18 tow dolly's, over twice there normal amount according to the service rep that assisted me. It appears to me that the method of customer moving equipment with one way rentals is not working well. I did a little research and northern Nevada and Tahoe/Reno area in general has great shortage of equipment.Sidney P.
Everybody was great. Only issue was the long line at pickup.William B.
Had a great experience. No problems.Gregory B.
El cliente no dejó un comentario.Oscar L.
El cliente no dejó un comentario.Brian I.
Great Experience ! Thanks Uhual CoronaSean A.
El cliente no dejó un comentario.Tamer A.
El cliente no dejó un comentario.Christopher S.
Very friendly and professionalMahmood A.
El cliente no dejó un comentario.GENA C.
My original reservation was changed from my selected location by your schedulers to another pick up location over 15 miles further. I had a reservation confirmation days in advance including online reservation confirmation. This created upset, aggrevation and additional costs to my rental. I had booked this days in advance. Once I completed online profile. Your rep called. He advised some one would call back..i heard nothing! After numerous calls...we waited in line over 45min to pick up a truck. Horrible experience! Your scheduler that messed this up was super rude as well. I give a thumbs down and will make a corporate complaint! Unprofessional people!Kelly B.
System was down. Waited 50 minutes to get my truck. 1 person working. Came to return after hours. System didn't recognize my order number since you used a backup POS. Store was closed. Phone number nobody answered. Luckily there was a lady there and she helped me even though you guys were closed. She was awesome. The other dudes just stood there and didn't help. Overall it was a crappy experience. The lady at the end is the only reason I'd consider coming back. Lifesaveromid K.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Jessica S.
El cliente no dejó un comentario.Erick S.
The man and the lady at the counter was so respectful and helpful.Fakhruddin R.
Good and helpful customer service.Margaret V.
The Corona locations staff was unhelpful and this was the worst moving experience ever. I'll be writing reviews on Yelp and Google to let other customers to avoid this place like the plague.Jonathan R.
El cliente no dejó un comentario.Juan A.
El cliente no dejó un comentario.Christopher S.
El cliente no dejó un comentario.Donna B.
El cliente no dejó un comentario.Kieran H.
El cliente no dejó un comentario.Marina R.
The workers were very helpful and on top of their work. They bumped up my pick up time so was able to pick up the truck earlier than expected, overall very well pleased with the over all experience with this u haul spot.Francisco J.
You need to improve the final paperwork so customers are aware of the final charges. They just verbally tell you and when I open my email there is a charge for fuel and I added more fuel than when I picked it up.I sent you guys an email and did not get a tespinseMoises I.
The guy that checked me in the morning was rude with zero personality. The female that did the return was even more fucking rude. Please retrain your employees with minimally decent customer service, patience, and gratitude.Binh P.
El cliente no dejó un comentario.martha I.
El cliente no dejó un comentario.Carol O.
El cliente no dejó un comentario.Ramon C.
El cliente no dejó un comentario.John M.
Clean location and clean equipment. Staff is friendly and knowledgeable.Sidney L.
El cliente no dejó un comentario.Donna H.
El cliente no dejó un comentario.Benjamin S.
El cliente no dejó un comentario.Jim H.
Everything was great!Craig C.
El cliente no dejó un comentario.RODNEY O.
The manager Juan was super nice and helpful, I will be using this facility at a later date and referring my friends as wellDonna H. | Online Move In
The mgr Is very helpful and she will get you everything you needLee L.
I was to return my vehicle at 7 a.m.. i arrived at 640 a.m. The location was not open on time. Again the app failed and I had to wait. I called other locations to see if I could drop the vehicle with them. No location could accept it. An employee arrived at about 740 a.m.. sign stated wait in your vehicle for an agent. I wait for an employee to come out. I went in where the employees walked past me to open the the business and ignored me. I was told to wait outside and someone would assist me. Terrible customer service.FRANCIS L.
El cliente no dejó un comentario.Charles S.
I rented a car carrier from this location and the team member was annoyed when he was asked to place the equipment on my vehicle to secure it to the carrier. It was missing some of the pieces for the rear anchoring chain and it took him some time to make the correction. Once done he said that it was ready to go. We left California heading for Texas and during a stop at a gas station in Phoenix, Arizona, I found that the web straps that go around the front wheels were not on them. I googled a " how to " and secured the straps. We were very lucky that our car wasn't damaged or wrecked involving others. I don't recall the associates name, but I strongly recommend a thorough equipment understanding and implementation check for the staff at the Corona,California location.Rudolpho C.
great service thank youRobert C.
There was a long line at the counter, maybe because it was Sunday morning. I had to pay over 200 dollars for a 26' truck one way 48 miles. I thought that was too much compared to my last uhaul rental fee weeks earlier.William H.
El cliente no dejó un comentario.Dana R.
Too busy and no one available to help. It was all mobile/ virtual on my phone, so ok. But there was no place to park the truck and literally no human available (we dropped off during business hours).BRYAN L.
El cliente no dejó un comentario.Stanley W.
El cliente no dejó un comentario.John S.
Went in to pick up my reservation which I reserved online and when I got there they told me it has to be put onto a credit card which I don't have nor was it noted on the website when I made the reservation. Luckily I was able to speak with Sheri who helped me get everything situated and off to my destination. Thank you so much. She turned what could have been a horrible experience into a great one.Tiani C.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Maggie W.
El cliente no dejó un comentario.Avner H.
El cliente no dejó un comentario.DAVID R.
El cliente no dejó un comentario.Deanne W.
El cliente no dejó un comentario.Seyyedeh Fatemeh H.
Your staff were excellent! They were efficient and helpful and my check in and out was very speedy. I would recommend this location to others.Diana M.
The staff are so niceGina V.
El cliente no dejó un comentario.DARREN S.
El cliente no dejó un comentario.virgilio M.
El cliente no dejó un comentario.barbara l. | Overall Experience
1 comment regarding web site: I included the furniture pads in the rental. The web site listed as a Dozen, but they are actually packaged in qty of 6. It was no issue for me since the 6 pads were large and did what I needed, but please dont list on web site as a dozen and only rent 6. Thank yourandall B.
Everything was great.Robert D.
El cliente no dejó un comentario.srikanth R.
Continue with excellent services!Louise G.
Great service. I'll be coming back soonChristian H.
El cliente no dejó un comentario.Robert M.
The location is great. Customer service is horrible. Dealt with a few different people and one in particular, Kuri, was horrible to work with. He does not belong in a position that works with people AT ALL. If I refer anyone to this location, I will tell them to walk out the door if â€œKuriâ€ is there! As a side note, I also worked with Sherrie and she was great to deal with. If it hadnt been for her showing me the truck and explaining how everything worked, I would have been lost.Deanna D.
Didn't see anything that needed to be changed. I was in and out with pickup and returnJoseph D.
Rented a car trailer U-Haul to drive across country it was very very easy and safeTedi V.
I have used uhaul multiple times and this was the worst experience I have had. I used the online reservation option and I arrived on time and there was no one in line, and it took 40 minutes to get the hitch on my car. The guy was slow and very unfriendly. I tried a few times to makes small talk and it was obvious that he was completely unhappy at his job. He sold me the wrong hitch set up and a light adapter when I told him I didn't need a light adapter. Then when I tried to install it I showed him I was wrong and that I didn't need the adapter. So we went back in and he had to look around for the right parts and it cost more. Several times he forgot to charge me for a part so I had to give me my license and card. I have 5 charges from uhaul on my bank statement now. None of the refunds have come through. I am completely disappointed with uhaul and I will be sharing my experience with other review sites if I don't hear back in a timely manner. Jonathon Sepulveda 714.417.2358Jonathon S.
The permitters in the "all mighty computer" regarding which trucks can rent which trailers has no merit or logic. I failed to get a logical answer after asking two managers in two different locations why a F-150 cannot be used to tow a car carrier but a Bronco can, both which have the same 351 w engine and weighting (F-150= 6250 GVWR, Bronco= 6300 GVWR). I then called Phoenix, Arizona with this question, and two days later recalled, the manager said "that is what the computer says, and nobody can question the computer!" ...If you want to improve your company you might want to give valid reasons for your decisions or rethink following the policy of "Corporate Statism". BTW, Computers are not people, nor should they control a "viable" Customer Service Department or a Main office. Also, the IT that made your web site, needs more seasoning to complete their goals and/or convey their/your thoughts for information needed. signed and approved by, "HAL 9000"James K.
El cliente no dejó un comentario.Vivi T.
El cliente no dejó un comentario.Peter S.
I turned in my auto trailer a full day before my rental was due, and I was still charged for the day I didn't use it. I was told by the employee that he would take care of it later because they were really busy. TheJulian Y.
El cliente no dejó un comentario.Eduardo C.
I really can't think of anything I could add to the great customer service and attention to detail the employees at this location has.Thank you to the staff for making it a pleasant transaction.Timothy H.
El cliente no dejó un comentario.Sandra P.
El cliente no dejó un comentario.Dar Y.
El cliente no dejó un comentario.Preston J.
Can't think of anything.FRED T.
El cliente no dejó un comentario.RAMIRO T.
El cliente no dejó un comentario.Ivan S.
Went here twice, Once for the pre-tuck inspection. They had no clue as to what I was talking about, I showed them the email which said I needed an inspection. (waste of my time) Second Time I changed the drop off location. (mix up, my fault). She acted like I was putting them in a bad situation, complaining the whole time about this being the wrong place, and no room Even thought the lot had at least 10 empty spaces.GREGG C.
Everything was great!Joseph A.
El cliente no dejó un comentario.jOHNNY C.
El cliente no dejó un comentario.Jeffrey P.
El cliente no dejó un comentario.Johnny T.
El cliente no dejó un comentario.Stephanie M.
El cliente no dejó un comentario.Daniel P.
No issuesAntonio G.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.Jose V.
Need extra help at the checkout counterGary C.
El cliente no dejó un comentario.Krzysztof L.
The only part I didn't like that I had to bring truck back to the location I rented from cost me more money and time. I thought you can drop them off any location.Pablo G.
El cliente no dejó un comentario.Natalia M. | First Impressions
El cliente no dejó un comentario.Nakeshia P. | Overall Experience
El cliente no dejó un comentario.BERTHA P. | First Impressions
Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .Charles G. | Overall Experience
El cliente no dejó un comentario.Mahlia K. | Overall Experience
El cliente no dejó un comentario.Kristin S. | Overall Experience
El cliente no dejó un comentario.Connor B. | First Impressions
Line was a little long only problem.James S. | First Impressions
El cliente no dejó un comentario.sean w. | Overall Experience
The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.Joseph C. | Overall Experience
El cliente no dejó un comentario.SERGIO B. | Overall Experience
El cliente no dejó un comentario.GUERIN W. | Overall Experience
El cliente no dejó un comentario.Renee R. | First Impressions
Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that's fine. End up charging me $15 late fees.Nilesh S. | Overall Experience
WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.Eric T. | Overall Experience
Great serviceElvira M. | Overall Experience
No problems with the facilities and staff.Bryan M. | Overall Experience
HATED the stairsBruce J. | Overall Experience
We had no problem the staff was very helpfulLorrain W. | Overall Experience
Super helpful staff!Dominique R. | Overall Experience
Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.Bruce J. | First Impressions
Very nice to work withLaurie B. | Overall Experience
Very secure, and was glad for the climate control optionroman s. | Overall Experience
Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my carcrystal d. | Overall Experience
The staff was very helpful. They were polite and effiecent.Matt G. | Overall Experience
Great peoplelee s. | Overall Experience
No commentRALPH T. | Overall Experience
Great experience with these folks. Very professional and friendly as well as being very helpful.BENJAMIN G. | Overall Experience
Just want to thank the management and staff at Uhaul of Corona for always being so friendly every time i would go. I would of kept my unit but the drive from Hemet to corona wasn't working for me.anthony v. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!