Comentarios del cliente para U-Haul Moving & Storage of Coram

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Coram

Grado total:

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RICH G.
Grado:

El cliente no dejó un comentario.

Arik D.
Grado:

More staff and systems that aren’t so complicated. It would be nice if I didn’t wait for 30 min for my payment to process 10 different ways only to find out it wasn’t me it was them. But overall a good experience

Wilbert C.
Grado:

El cliente no dejó un comentario.

JUBELL M.
Grado:

Everything was great

anthony E.
Grado:

El cliente no dejó un comentario.

Richard C.
Grado:

El cliente no dejó un comentario.

james C.
Grado:

El cliente no dejó un comentario.

Stephen G.
Grado:

the staffmade it a very friendly experience.

Ana M.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

The link sent to me for the address of this was not correct. In addition, my initial pick up location changed to 35 miles east of the original location the day before. Staff was very friendly at the location.

Andrew H.
Grado:

Everything was great at this location.

Olga G.
Grado:

El cliente no dejó un comentario.

Teresa P.
Grado:

El cliente no dejó un comentario.

Alfred L.
Grado:

Always use them there great Richard the best

philip P.
Grado:

El cliente no dejó un comentario.

Raquibul H.
Grado:

Great????????????

Scott G.
Grado:

Awesome customer service!

Cyrus R.
Grado:

El cliente no dejó un comentario.

Brian G.
Grado:

Excellent experience with the rental of the trailer. It was a last minute decision to get a trailer, and all the personnel I was in contact with were all very helpful!

Michael P.
Grado:

El cliente no dejó un comentario.

Charisse B.
Grado:

El cliente no dejó un comentario.

David K.
Grado:

I did not receive the furniture pads that I put in my order.

Alexander M.
Grado:

Came back to return the truck at 645 and someone came out got in their car and left which I’m pissed about. I went to go online and check it out and they asked for verification thru my email which I can’t access with my work iPad so couldn’t return it. Called to make sure I don’t get $20 convenience fee when I was there before you closed at 7 and YOU CHARGE ME FOR AN EXTRA DAY INSTEAD. please refund my money back ASAP before I negatively rate you on every platform possible. Thank you 631-836-2614

Laura G.
Grado:

The young woman who helped us on our return was exceptional!! I do not remember her name but she should get kudos for an awesome people interaction

nina R.
Grado:

Staff n equipment always good

Bruce M.
Grado:

I rented a 12 foot closed trailer for moving. There were no one way trailers available. Having one would have been convenient.

AZIM s. | Overall Experience |
Grado:

Bad customer services

Russell S.
Grado:

El cliente no dejó un comentario.

Miguel S.
Grado:

I’ve been to this location a few times twice in the month of January and I couldn’t be happier with the service they provided Eric knows what his talking about believe in his suggestions you can’t go wrong

KAZIM K.
Grado:

El cliente no dejó un comentario.

Mark R.
Grado:

El cliente no dejó un comentario.

Janet W.
Grado:

Nothing!

Vanessa J.
Grado:

THE WORSE. EVERYTHING FROM START TO FINISH WAS A NIGHTMARE. FIRST I WAS DELAYED IN RENTING A TRUCK THAT I PREVIOUSLY HAD RESERVED AND DID NOT GET THE SIZE TRUCK NEEDED. SO I HAD TO MAKE A SECOND TRIP. THEN THE DROP OFF LOCATION WAS NOT OPEN ON THAT DAY AND NO INFORMATION ON HOW I COULD RETURN THE TRUCK ON THE SAME DAY. OTHER ISSUES ALL AROUND. TOO MUCH TO EXPLAIN. THIS LOCATION CONSTANTLY HAS ISSUES. REPLACE THE ENTIRE STAFF

keith S.
Grado:

El cliente no dejó un comentario.

Clementina B.
Grado:

I rented a pick up truck this passed Thurs, on Friday afternoon I called the store to get an extension on the rental by a day. They tell me its okay and they'll see Sat by 5:30pm. Then on Sat morning some rude ASS calls me from the U-haul store threatening to call the cops on me. Accusing me of trying to steal their pick up truck. I would never ever steal anything, the male worker was rude. In all my years of renting from this very location, no one in my family has ever been disrespected by any of U-Hauls workers. If you don't want me to rent from your location then come the HELL out and just say so. This rental experience was freaking awful. Thank you and have a great weekend.

Hatem B.
Grado:

El cliente no dejó un comentario.

Gina S.
Grado:

El cliente no dejó un comentario.

Douglas D.
Grado:

El cliente no dejó un comentario.

marjorie l. | Overall Experience |
Grado:

Excellent

stephen D.
Grado:

Counterperson who setup the rental and also took the truck back when i returned it, was VERY nice, however was not at all knowledgable about the trucks. When i asked what size they would recommend for moving a refrigerator, i was told he did not know or wasnt aware of the heights, i had to look it up on my own. Additionally the truck i was given did not have a ramp, and it would have been helpful if it was suggested to take a truck that had a ramp. Associate was very nice and accomodating but lack of knowledge led to some frustrations during my moving experience.

Miguel S.
Grado:

No changes necessary

Luis C.
Grado:

Definitely will come back again

Florence F. | Overall Experience |
Grado:

Always helpful staff and easily accessible unit/facility, thank you.

Harold T.
Grado:

Quick and easy and a very good price. Will do it again when I have to haul another motorcycle. To improve your service for the next customer, be as good as you were to me to him/her.

Jeffrey K.
Grado:

El cliente no dejó un comentario.

Claire M.
Grado:

El cliente no dejó un comentario.

Gordon K.
Grado:

El cliente no dejó un comentario.

Timothy K.
Grado:

El cliente no dejó un comentario.

john S.
Grado:

El cliente no dejó un comentario.

Joseph D.
Grado:

I picked up a motorcycle trailer this past Saturday. I was with my 15 year old niece and didn’t think much of the transaction until we got back in my truck. I asked her, “is it me or were those people all super friendly?” To which she replied “I was just thinking that in my head”. From the gentlemen who helped us check in, to the female manager, to the guy who hooked trailer up, and ending with the guy today that disconnected trailer for me. One person was friendlier than the next. You can tell that there is a customer first culture here. Thank you for being such great people and happy new year!

Joel W.
Grado:

store opened 15 minutes late with no apologies to the guy in front of me or myself. rear door of the truck was open over night and it had rained so the entire floor of the truck was wet and had to be dried before we could put anything inside. also truck was parked in the rear of the property which was a little bit of a walk in the rain. good customer service would have been having the truck up front and ready to go, I even had to take down the shade that covers the inside of the windshield . there was also a couple of uhaul policies I didn't agree with. having to download my drivers license with a cell phone and having to give a second phone number with an additional contact person in case they couldn't reach me. both of which I was told if I didn't agree with I could rent someplace else. last when I made the reservation I indicated that I didn't need a hand truck or moving blankets turns out they come in every truck and if you break the seal that keeps them tied to the wall you have to pay for using them. I rented the entire truck to put my stuff in no to store a hand truck and moving blankets I wasn't going to use. overall I will not be renting anything from uhaul in the future due to the those policies not being able to change.

elizabeth B.
Grado:

El cliente no dejó un comentario.

Joseph F.
Grado:

You can definitely let the customer know that if you return the truck after hours there is a 41$ fee. I wasn’t told this and received the email from my bank.

shawmeeka r. | Overall Experience |
Grado:

Ft safe and secure with my things there. Staff always promptly helpful.

pereira M.
Grado:

El cliente no dejó un comentario.

Johnny C.
Grado:

El cliente no dejó un comentario.

james M.
Grado:

NOTHING AGAIN THE PERSON I DEALT WAS VERY NICE AND VERY HELPFUL. NO PROBLEM WHEN RETURNING MY U HAUL. QUICK AND EASY.

Tameka H.
Grado:

El cliente no dejó un comentario.

Michael G.
Grado:

El cliente no dejó un comentario.

Marlena D.
Grado:

El cliente no dejó un comentario.

Alma P.
Grado:

El cliente no dejó un comentario.

Ana P.
Grado:

Very profesional , helpful and friendly staff .

Lisa B.
Grado:

El cliente no dejó un comentario.

LIZ S.
Grado:

More staff in the morning for pickups. Line is too long. I spent 2 hours on line last week only to be told that the truck.i rented was unavailable and they had no truck. Customer service disconnected my call so many times I gave up on trying to be compensated.

Christopher S.
Grado:

Fix equiptment

Lisa B.
Grado:

El cliente no dejó un comentario.

Paul B.
Grado:

El cliente no dejó un comentario.

Michael A.
Grado:

I arrived at 10:45 for an 11:00 reservation. I waited for over 1 1/2 hours on line . I had helpers waiting at my house that I was paying by the hour. I went 1 mile over the 45 miles that was aloud and you had the audacity to charge me .43 cents. The least your company could have done was give me a 10% discount to cover the cost of the movers I had to pay . Also maybe train your employees on how to communicate with the customers waiting in line for almost 2 hours . He obviously gets paid by the hour because he didn’t say a word to anyone and worked very slowly . I would not ever use you company again and plan on writing to your corporate office . I can be contacted at 631 - 645 -8165

Robert L.
Grado:

I waited in line for 2 hours for a reservation. I did the express check in the night before and still had to wait 2 hours. I only used the truck for 90 minutes, was so disappointed that my day was wasted standing in line.

Kathryn B. | Overall Experience |
Grado:

Awesome experience. Thank you

Robert R.
Grado:

El cliente no dejó un comentario.

Fuente D.
Grado:

El cliente no dejó un comentario.

Robert L.
Grado:

Not charge for an extra day when a trailer is returned a little late. Especially when the customer is given a trailer with 4 tires under 30 psi and had to hook it up themself

Thomas C.
Grado:

Very helpful and accommodating staff. Great and friendly phone customer support as well.

Frank L.
Grado:

Everything was spot on! Staff attentive and awesome to work with

Brian M.
Grado:

! person on a busy saturday? on line over 35 minutes . and im overcharged. im a member of BBB i will inform if i dont get satisfaction

Hector V.
Grado:

Keep up the good work

Joseph F.
Grado:

Counter person was very nice. Problem was I reserved a 12’ trailer Online for 7am and the only one they had wasn’t due back till 9:30am. I was never told this.

John D.
Grado:

El cliente no dejó un comentario.

Christopher K.
Grado:

This location is understaffed

Joann P.
Grado:

I have used this location at least 10 times over the years, moving myself and other family members and I never had any problems before now. We have used everything from 25ft trucks to the cargo vans. We rented a cargo van this weekend to buy a couch. We went 11 miles, had the vehicle for less than 2hrs, and the person behind the desk charged us for 3 gals of gas @ $4.25 a gal. There is no way we used 1 gal of gas, never mind using 3 gallons, in a gasoline fueled cargo van. We were completely ripped off, I emailed back to the email I recieved with the receipt, asking for an explanation and recieved no reply. I told him at that time in the store that if he felt we needed to be charged for gas, after only 11 miles, then charge me for 1 gal, but he fought with me, in front of other customers who agreed with ME that what he was charging me was basically THEFT, and still got away with charging me for 3 gallons of gas. I guess your econo Cargo vans that you advertise get 20mpg, really get less than 4 mpg? Shame on him, and shame on Uhaul for not responding to a repeat costumer, and allowing a shady character to work for you. I will never use this place again. What a shame all around.

Clementina B.
Grado:

Please Oh Please, KEEP UP THE GREAT WORK!!!

Jody S.
Grado:

Had 7am appointment,. ,Had to wait for 30 minutes for employee to show up. He told me I had to get the truck back by 6pm or pay a fine. I got there at 6:45 and was in a tizzy, but the person who checked me in said all was fine. .

LaQuea W.
Grado:

Everything was great. The associate that helped my family was a complete professional

Tony F.
Grado:

My initial reservation was triple booked !!!! I had to reschedule my plans and pick up the trailer the next day. When i returned the trailer earlier then i was suppose to i was then charged for an extra day. When i called to ask why, i was accused of parking the trailer incorrectly (which i did not) then i was told to call back the next day to get a refund. This is unacceptable. Also the trailer was missing one of the rear safety chains to secure the vehicle properly.

donna G. | Overall Experience |
Grado:

Clean facility. Could use a ramp near load and unload area

Theodore K.
Grado:

Your app sucks. Wastes a lot of time. Don't let the customer book a vehicle that you don't have and then call them to tell them it is unavailable. Second time this has happened to me. Unhappy with booking through the app. If you are going to send me to a dealer two towns away then you should be giving me a discount not charging me the extra mileage to go between my home and your shop twice. Today I paid for 14 miles that I should not have had to pay for had the vehicle been available where the app said it was. I could have changed dates or something but how would I know when a vehicle is actually available in my town if you always say it is when it isn't. Also, It should not take 30 minutes to pick up a vehicle. Shorten the process!

Stephen H.
Grado:

Your customer service representatives were rude and misinformed. The person I spoke with at your store called me a liar when I told him I didn’t use certain pieces of equipment. I will never go back somewhere the people treat me in such a way.

Chris E. | First Impressions |
Grado:

Thet Took a few hours to unlock the storage unit and I had people waiting around ready to help me move. Other then that so fare so good.

Robert B.
Grado:

Smile more!

Joseph S.
Grado:

El cliente no dejó un comentario.

Danny L.
Grado:

El cliente no dejó un comentario.

dan O.
Grado:

I am not sure why I was charged for two days of rental when I had the trailer for less then 24 hours. Picked up a little after 10 am Saturday morning and was back at Uhaul a little before 9 am on Sunday. It says 9:17 am but there was only one rep there and he was busy helping people inside and no one was there at drop off. So then I am waiting about 20 minutes for help.

Gavin D.
Grado:

El cliente no dejó un comentario.

donna G.
Grado:

Have the appropriate vehicle that corresponds to the confirmed reservation.

Michael C.
Grado:

Customer service when picking up the truck was terrible. I waited in line for nearly an hour for the one employee to get me set up, even after I had completed the reservation in advance online. The employee said there was no Wi-Fi in the building which impeded his ability to help the many customers waiting in line. I was very disappointed in the service overall and would not recommend this U Haul location to anyone.

nicole P.
Grado:

Awful experience and awful customer service

James C.
Grado:

Tetris movers team of 2 deaf men can and should not be allowed to move furniture. They cannot coordinate with each other.

DOMINICK P.
Grado:

El cliente no dejó un comentario.

SELMAN K.
Grado:

Everything was perfect

Robert L.
Grado:

El cliente no dejó un comentario.

James F.
Grado:

Make sure the charges are correct, mine are still not right. I will be disputing the charges if they are not fixed this week.

Thomas C.
Grado:

El cliente no dejó un comentario.

Louis R.
Grado:

Vehicle was old and tired should be replaced

James P.
Grado:

El cliente no dejó un comentario.

William C.
Grado:

El cliente no dejó un comentario.

April L.
Grado:

The customer service at this location was excellent! The employees were courteous, friendly and knowledgeable. It was a positive and I definitely would recommend this location to anyone. - April L.

Victoria W. | Overall Experience |
Grado:

Very good customer service

Derek J. | Overall Experience |
Grado:

.

STEVEN M. | Overall Experience |
Grado:

The staff is excellent... especially Lauren The manager.

CHARISSE B. | Overall Experience |
Grado:

👍🏽

Stefan m. | First Impressions |
Grado:

Lauren was very helpful and courteous.

Maria F. | Overall Experience |
Grado:

Thanks!

Lisa S. | Overall Experience |
Grado:

The staff is very helpful and went above and beyond for me. First, they were able to get me a replacement Ubox and moved my things free of charge when the original Ubox was broken.

DAVID H. | Overall Experience |
Grado:

Unit hours suck

ROBERT B. | Overall Experience |
Grado:

Everything we had in storage was well protected and we felt confident that our items were “in good hands.” Everyone in the office was pleasant, helpful and great to work with.

MARGARET N. | Overall Experience |
Grado:

The reason for my move out was I was tired of my items getting wet. This occurred 3 times in 2 units. Now some stuff is ruined and the rest smells. Didnt get much satisfaction or sympathy from staff.

James A. | First Impressions |
Grado:

Couldn’t have been better!!!

charles h. | First Impressions |
Grado:

The employees were very helpful and courteous. Thank you.

Michael I. | First Impressions |
Grado:

Mandatory insurance fee is absolutely absurd.

Janene C. | Overall Experience |
Grado:

Respectful

Teresa C. | Overall Experience |
Grado:

This was the first time I had used any U-Haul storage and the staff at Coram suggested ways to make my experience very smooth. I highly recommend them!

DONALD T. | Overall Experience |
Grado:

Ok

susan D. | Overall Experience |
Grado:

I cannot say anything bad about Coram. They did a great job.

LYNDA O. | Overall Experience |
Grado:

Thank you for keeping my property safe.

ian w. | Overall Experience |
Grado:

Great

sal c. | First Impressions |
Grado:

Very helpful manager and employees, very clean facility, very clean and great running vehicles and equipment. I would recommend U-Haul Storage to all my friends and family. Best Regards Sal Castelli

brittany p. | Overall Experience |
Grado:

I will never use this facility again. a complaint has already been submitted

frances a. | Overall Experience |
Grado:

Got charged for a full month when only 4 days into the month when moving out

deborah m. | Overall Experience |
Grado:

My ratings are based on the experience with staff. They staff, in general Lauren was unprofessional and treated me below acceptable standards. I have written letters to the company to no avail.

william m. | Reservación |
Grado:

All services through this office have been great. I will continue to go there for my U-Haul needs.

Steve M. | Overall Experience |
Grado:

Lost almost my whole storage unit due to mold and flooding.

MICHAEL B. | Overall Experience |
Grado:

The storage space rental price was getting to high for me to store my things. That’s why I left

Yves F. | Overall Experience |
Grado:

Thank you

Kenny M. | Overall Experience |
Grado:

Easy to use with helpful staff. I always use uhaul.

BILL C. | Overall Experience |
Grado:

.

OMAYRA P. | Overall Experience |
Grado:

It was a very well run facility. I would definitely use uhaul storage again

melody w. | Overall Experience |
Grado:

Some of the staff was very unprofessional and down right rode. They would be the only reason I would not recommend a friend.

SUSAN F. | Overall Experience |
Grado:

Other than the fees going up every year it was a great storage facility

Kenneth F. | Overall Experience |
Grado:

Everything about the place was great. You have an awesome team there!

Howard C. | Overall Experience |
Grado:

With the exception of a leak last July a very efficiency storage operation

Peter D. | Overall Experience |
Grado:

Convenient & great staff.

kathleen v. | Overall Experience |
Grado:

Great prices and friendly professional employees.

Shaniesha C. | Overall Experience |
Grado:

I was they're to rent a unite. The peron who helping me name was Tristan he rent me the wrong unite. After he was finish and was helping me to check in he realized it was wrong.waiting on my refund st

William B. | Overall Experience |
Grado:

The people are great . Staff is top notch!!!. We had water damage to somethings we had stored in the unit. Waiting to see the outcome. Staff was completely honest and let me know a sprinkler pipe was

No reviews have been submitted for this location.

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