Customer Reviews for U-Haul Moving & Storage of Coram

4,119 reviews

532 Mdl Country Rd   Coram, NY 11727
(3/4 of a mile East of Route 83, South side of road, across from Marinello Funeral Home)

(631) 732-8188

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 732-8188

532 Mdl Country Rd
Coram, NY 11727
(3/4 of a mile East of Route 83, South side of road, across from Marinello Funeral Home)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented from this location several times and the service is always timely and everyone working here is always polite and very helpful. I will recommend this location and will be using them again in the future.

Raymond M 
Rating:
5.0

Customer did not leave a comment.

eric o 
Rating:
5.0

Customer did not leave a comment.

Clemente R 
Rating:
5.0

Customer did not leave a comment.

Austina H 
Rating:
5.0

Customer did not leave a comment.

Cheryl F 
Rating:
5.0

Customer did not leave a comment.

ROGER B 
Rating:
5.0

Customer did not leave a comment.

William F 
Rating:
5.0

Customer did not leave a comment.

john d 
Rating:
5.0

U-Haul and its employees were kind and professional and this was a pleasant experience.

Trudi B 
Rating:
5.0

Great serviced even the roadside was good

Valerie H  |  First Impressions 
Rating:
4.0

Everything was perfect great employee

Rosalee M 
Rating:
5.0

This place isexceptional and employed are finominal. Thank You

george b 
Rating:
5.0

Customer did not leave a comment.

Antonio T 
Rating:
3.0

where does it say in a uhaul contract that you have to pay $25 if you do not fold the blankets when returning the truck??? feels like a scam!

EGON Z 
Rating:
5.0

Excellent staff, well kept location and rental items and trucks always ready.

Rosa L  |  Overall Experience 
Rating:
4.0

No need to improve is great staff very nice

angelo s 
Rating:
5.0

Customer did not leave a comment.

Emmanuel V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G 
Rating:
5.0

Maybe an express line for people who made online reservations

Francisco W 
Rating:
5.0

Doesn’t need improvement. Overall the customer service and maintenance of this location is grand and always reliable with their renting spaces, and trucks.

Rosa L 
Rating:
5.0

Customer did not leave a comment.

NATASHA B 
Rating:
5.0

Customer did not leave a comment.

Valarie W 
Rating:
5.0

Customer did not leave a comment.

GEORGE C 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

Eric was excellent!! Very helpful and friendly

Dean B 
Rating:
3.0

truck needed at least one tire, very rough ride but beside that, when I returned the truck, your employee said it was 1/16 lower in gas than when i picked it up. Gast gauges are inaccurate at best. I drove the truck 65 miles, I added 10 gallons of gas. Your employee who checked the truck in told me I would be charged an additional $16 for this? This is UTTER NONSENSE! If I am charged this, I will be posting negative reviews on every platform I can find. I have rented from uhaul many times over the years, I even stored my stuff for the past 4 months at the coram location. Eric at that location has been great but he wasnt there when I returned my truck. I believe this is just a money grab of $16. I did not authorize the additional $16

Mike A 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Customer did not leave a comment.

Jeremiah H 
Rating:
5.0

Thank You for your services

Angel O 
Rating:
5.0

Customer did not leave a comment.

andrew s 
Rating:
5.0

Eric Austin is the GM, this man is such a nice guy and works so hard to make sure you’re a satisfied customer. Great experience working with him!!

kathleen b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua D 
Rating:
5.0

The truck was an older model, you had to play with the gear shift arm to get it to start and it sounded like the axial was rattling

Lori M 
Rating:
5.0

Customer did not leave a comment.

Lateaf J 
Rating:
5.0

Customer did not leave a comment.

Nicole M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raul C 
Rating:
5.0

Hassle free quick and easy service.

NATASHA B 
Rating:
5.0

Customer did not leave a comment.

Dean C 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
5.0

Customer did not leave a comment.

Alan L 
Rating:
5.0

The gentleman that helped me , he was very professional . I had self pickup but the uhaul app wouldn't work and I was walking around in parking lot trying to figure out . The gentleman saw me outside in the parking lot and actually came upto me out of his to see if he could assist me and helped me pickup rental rest of the way . Thank you for having good professional people working at your location .

Ashfaq L 
Rating:
5.0

Also thank you very much!

Shimon F 
Rating:
5.0

Very professional experience.

Brian B 
Rating:
5.0

Customer did not leave a comment.

Darryl s 
Rating:
2.0

Customer did not leave a comment.

Debra H 
Rating:
5.0

Great experience with your team in Coram!

Thomas K 
Rating:
4.0

Customer did not leave a comment.

Sean L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN J 
Rating:
5.0

I had a drive up unit. Kept my motorcycle there. I didn't have much need to interact with staff. However I was always greeted with a friendly smile and a hello. Very friendly staff.

Robert B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela S 
Rating:
5.0

Could not have been more pleased. Moving is never easy, but thanks to UHAUL.....it was groovy

Susan K 
Rating:
5.0

Go to u-haul in coram for all of your needs! I’ve used the storage and the truck rental here several times. The staff is SO friendly and helpful. Eric is fantastic, Mika is the best! The unity and the facility is always super clean and organized. I genuinely love this location. Great team there!

Michael L  |  Overall Experience 
Rating:
5.0

They were very willing to help with all my requests. Polite and pleasant.

KURT P 
Rating:
5.0

Everything was fine.

Diane V 
Rating:
5.0

Customer did not leave a comment.

Brian T 
Rating:
5.0

Friendly people at the front desk very helpful and ready to serve you

Dean G 
Rating:
5.0

I always use Coram U-Haul at least twice a month. They are the best customer service A1 I would give them a five star I would give them very professional and I always recommend them to everyone Coram U-Haul.

Melanie M 
Rating:
5.0

Customer did not leave a comment.

Jovanni R 
Rating:
5.0

Excellent staff, they are representing U-Haul perfect for you.

Douglas L 
Rating:
5.0

Well run

Dave M 
Rating:
5.0

Customer did not leave a comment.

Steve G 
Rating:
3.0

You need to have more than 1 person working there.

Ian G 
Rating:
5.0

Thank you for you service

Angel O 
Rating:
5.0

Customer did not leave a comment.

Gianmarco R 
Rating:
5.0

Customer did not leave a comment.

Kolleen H 
Rating:
5.0

Customer did not leave a comment.

griselda r 
Rating:
5.0

Equipment readily available. Staff helpful and friendly.

George B 
Rating:
5.0

Customer did not leave a comment.

rosalie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
5.0

Thank you! you are awesome keep up the good job😊

Dawn W 
Rating:
5.0

The experience was awesome

Omowunmi A 
Rating:
5.0

Very nice people

Charles S 
Rating:
5.0

We had rain on our travel and the truck leaked and ruined a mattress that was in the truck.

Roger S 
Rating:
5.0

Customer did not leave a comment.

Harry P 
Rating:
5.0

Eric and his crew are freindly, efficient and keep the equipment clean and well maintained.

KEVIN J 
Rating:
5.0

The customer service at this location was excellent. The flexibility of renting and returning equipment (after hours) was especially helpful. I was a bit disappointed that I had to rent a larger vehicle than I wanted, but it was the same price as the smaller one so it didn't really matter.

joann a 
Rating:
5.0

Driver door was a little banged in so door was hard to shut and tire service monitor system light kept flashing. Truck ran ok but made some noise when turning. I got the job done with no break downs and it was good on gas. Mika and Eric who ran the place were fantastic. Knowledgeable and very customer focused. They wer a pleasure to work with. Cleanest U-Haul facility I have ever been in by far. Train all your employees to be like these to and your customers will always be satisfied and loyal.

Martin G 
Rating:
5.0

Customer did not leave a comment.

Matthew R 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Jack D 
Rating:
5.0

Friendly peoples professional help

Carlo R 
Rating:
4.0

The woman that helped me the other morning was awesome! I should’ve gotten her name, but either way she was great very very helpful and even I guess it was the manager contacted me because I had him some money was very pleasant. Seriously the best experience I’ve had renting a vehicle. This is the place!!

Chris B 
Rating:
4.0

Fast and friendly!

Steve B 
Rating:
5.0

Customer did not leave a comment.

Janice P 
Rating:
5.0

I really can’t think of anything that needs improvement. Everyone there was pleasant and very helpful.

Bart M 
Rating:
5.0

Nothing. Service was great. Thank you.

Josette D 
Rating:
5.0

Customer did not leave a comment.

Andrew L 
Rating:
5.0

Everything was wonderful and also curtious!!

ROBERT E 
Rating:
4.0

Customer did not leave a comment.

Ronald H 
Rating:
5.0

Customer did not leave a comment.

Dawn G  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Randi B 
Rating:
4.0

Customer did not leave a comment.

Derrick W 
Rating:
4.0

Customer did not leave a comment.

Katrina A 
Rating:
5.0

Customer did not leave a comment.

HERCULES C 
Rating:
5.0

Nothing this went perfect

John J 
Rating:
5.0

Good show

James F 
Rating:
5.0

Customer did not leave a comment.

Nicole U 
Rating:
5.0

Customer did not leave a comment.

Jason P 
Rating:
5.0

Customer did not leave a comment.

Stephen F  |  Overall Experience 
Rating:
5.0

Wonderful experience. Happy I am renting here. Eric was extremely helpful and kind.

kaitlin O  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

rose p 
Rating:
5.0

Customer did not leave a comment.

james r 
Rating:
5.0

Customer did not leave a comment.

Darian T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

The service was excellent, reservations were easy, the agents were professional and answered all questions that I had. As promised, the cargo van I rented was clean and drove okay but probably needs some updating.

William A 
Rating:
2.0

I do understand that this is a business and they have to make money as well. But they charge you a late fee 2 days after your bill is due. Times are hard and if someone has to wait 3 days for payday in order to pay the unit I feel like that should be taken into consideration. Normally you get at least 7 days before a late charge is submitted. Eric the manager is rude the way he speaks to you is disrespectful. Tom is always willing to help and very nice.

kerry w  |  Overall Experience 
Rating:
5.0

Outstanding customer service 😊

Brenda Y  |  Overall Experience 
Rating:
5.0

Very easy.

Theodore Z 
Rating:
4.0

Customer did not leave a comment.

Rose P  |  Overall Experience 
Rating:
5.0

The manager was very mean. He accused me of not paying for my rental. He cursed me out. He reported the rental stolen when I didn't make one payment after having the van for 4 months. I was surrounded by police totally embarrassed and almost arrested when someone could have called me the manager needs to be fired. He was personally jealous ofe and didn't want me to use the van

Dianne B 
Rating:
5.0

The staff were professional courteous and informative with Uhaul correspondences.

Rosa L 
Rating:
5.0

I will always keep going back to that store..

Jay-Quan T 
Rating:
5.0

Customer did not leave a comment.

emmanual M 
Rating:
5.0

Customer did not leave a comment.

Kenneth b 
Rating:
5.0

Customer did not leave a comment.

Liudmila G 
Rating:
5.0

Both the staff for the shifts of Tuesday afternoon after 3 on Nov 28 and Wednesday November 29 were very helpful professional and courteous… Amazing customer service

Rosa L  |  First Impressions 
Rating:
5.0

The lady taking care of the truck when I got there was very nice and polite. The truck has seen better days.

J M 
Rating:
5.0

Customer did not leave a comment.

Mike A  |  First Impressions 
Rating:
5.0

I would like to especially point out your excellent employee , I believe his name was Thomas Bigelow, who went far above and beyond in assisting me even after my rental was completed

Janice T  |  Overall Experience 
Rating:
5.0

Amazing service!

CHANEL J  |  First Impressions 
Rating:
3.0

The outside of the facility was clean but I had a drive up unit and all of my items were covered in dust. There were huge water bugs and spiders and cob webs everywhere. My bins were covered in dirt and dust. I would only recommend an inside unit.

montreece s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

irvin d  |  Overall Experience 
Rating:
5.0

Eric Austin was consistently helpful and available.

Peter E  |  Overall Experience 
Rating:
5.0

We have been using this location for years for various rentals, Eric Austin is an asset to your company, always knowledgeable and helpful. The Coram facility is the best in the area by far.

Christopher P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

johnny w  |  First Impressions 
Rating:
5.0

The staff is always courteous and the hours of operation are convenient.

JAMES w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven F  |  Overall Experience 
Rating:
5.0

Everyone I dealt with were very helpful.

chris t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosemary w  |  Overall Experience 
Rating:
5.0

Tom was very helpful

JOSEPHW L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalique L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roni l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kerry w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rashaun w  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ELISHA W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis G  |  Online Move In 
Rating:
5.0

Erik was very professional and answered all ny question. Tom was the same way. All the women that work there were very helpful and on point.

John B  |  Overall Experience 
Rating:
5.0

Place is well maintained and the staff were very friendly and helpful. Thanks Eric and all the staff. Very happy customer

Annette C  |  Overall Experience 
Rating:
3.0

The door to the unit still had a lock on it.

willie m  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sanzelene m  |  Overall Experience 
Rating:
5.0

The place was well kept if I should used another storage I would definitely use u-haul I’m just hoping the other storage is like Coram but so far I don’t see any fault

ANDREAA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Halli R  |  Overall Experience 
Rating:
5.0

Definitely recommend Thomas for an above excellence customer service.

Nelson S  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Deborah R  |  Overall Experience 
Rating:
5.0

The staff at this facility were the kindest hard working and absolutely the best I have moved many times over the years and have never had a more helpful more understanding and more kind staff then I did at this facility if I had it might have made it easier on my fiancee and I . A job well Done by Tom and I am truly sorry his co worker as I have forgot her name I have never been good with remembering them ,reguardless they both went above and beyond thank you both and thank you U Hual for making a very difficult time a little easier for .keep up the great work Joseph Lorch

joseph l  |  First Impressions 
Rating:
5.0

The staff was very helpful Tom B in particular. It was great to be in a place where my things were safe and the staff so accommodating.

donna a  |  Overall Experience 
Rating:
5.0

Great staff, great setup, great technology from box designs to parking lot and showroom

FRANK F  |  First Impressions 
Rating:
5.0

Tom Bigelow and Eric Austin are the best Uhaul reps I’ve ever worked with. I have told them that they should train all the other locations about customer service.

Rich F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william c  |  Overall Experience 
Rating:
5.0

To who this making sure I know at the corn facility there's a gentleman named Tom Bigelow and he has been a major help in getting all three of my lockers and also this will be my second truck rental but even though I'm moving I'm still getting a locker at Coram Ny

Franklin F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl S  |  First Impressions 
Rating:
5.0

Aside the fact the unit I “reserved” was unavailable the day before I moved in the gentleman who helped me was very nice.

chris d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nico J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyeba W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin j  |  Overall Experience 
Rating:
5.0

The young lady who processed my check-in was awesome....

TREVOR G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jarrett G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brice H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GREGORY E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONNIE J  |  Overall Experience 
Rating:
5.0

Eric and his staff were quick, friendly and knowledgeable. I have used this location for several years and drive past 3 other U-Haul rental locations to go to them. They are responsive and always have clean, well maintained equipment,

kevin j  |  First Impressions 
Rating:
5.0

The gentleman at the desk was so helpful , answered all my questions and is a great representative of your company.

Priscilla O  |  First Impressions 
Rating:
5.0

Great service at the front desk.

Robert C  |  First Impressions 
Rating:
5.0

Very nice friendly atmosphere

VERONICA L  |  First Impressions 
Rating:
5.0

Staff was very professional

Eddison C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trevor S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martin l  |  Overall Experience 
Rating:
5.0

Eric the manager is so efficient and helpful. Eric makes you feel welcome as a customer and he is eager to help and answer questions.

donna P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander C  |  First Impressions 
Rating:
5.0

Great guys, all three I worked with, great

Damon G  |  First Impressions 
Rating:
5.0

The staff is very knowledgeable and helpful...

George o  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald T  |  First Impressions 
Rating:
5.0

I have used three different storage facilities over the last 20 years.and U-haul by far has been the best I have used. The units are the cleanest and very secure. The staff is very friendly and helpful.

wayne j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael g  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL C  |  First Impressions 
Rating:
5.0

Staff was very helpful, friendly and professional.

wayne j  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rakesha D  |  Overall Experience 
Rating:
5.0

Young man was amaziNg

Kelly B  |  Overall Experience 
Rating:
5.0

Young man at the counter was amazing!

Kelly B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeff n  |  First Impressions 
Rating:
5.0

The gentleman who helped set up my account was so helpful and knowledgeable and guided me to the best unit and truck rental. The unloading of my things was so simple because of the help we had from the workers at the facility. They were all amazing, respectful and very kind.

Dawn G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVENBRIAN T  |  Overall Experience 
Rating:
5.0

Coram staff very helpful friendly and kind !!

cheryl e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M  |  First Impressions 
Rating:
5.0

Everyone we encountered was incredibly nice and helpful! This process was made so easy by both the manager and all of his incredible employees.

colin s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STANLEY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rocco m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVENT M  |  First Impressions 
Rating:
5.0

The truck rental and storage option is very convenient and economical.

Valerie R  |  First Impressions 
Rating:
5.0

I first called the Coram location to inquire about a storage unit and had the pleasure of speaking with Arron, the location manager. We spoke briefly over the phone and I figured it would be easier to go down and speak to him in person since I work riguht up the road and had a lot of questions. From start to finish, Arron was so friendly and helpful. We discussed my upcoming move and what would be best for me and my current situation, and I left there feeling confident that my personal belongings were in good care. Thank you, Arron! Moving can be stressful and you made this part easy and painless. Would 10/10 recommend anyone looking to rent a Uhaul vehicle or storage unit!

Angela O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew f  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vincent m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith M  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Ricardo R  |  Overall Experience 
Rating:
2.0

Whenever I tried to set up auto payment shortly afterwards there was fraud on my checking account somebody in the facility is stealing credit card numbers

roberto b  |  Overall Experience 
Rating:
5.0

Great experience!!

Chris S  |  First Impressions 
Rating:
5.0

The employees are always very friendly and always ask me if there’s anything I can do to help me they would appreciate that very much

jo s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luba L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johnny C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wesley N  |  Overall Experience 
Rating: