Customer Reviews for U-Haul Moving & Storage of Cool Springs

9,992 comentarios

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

(615) 372-0301

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Connor M. 
Clasificación:
3.0

N/C

Cheri S. 
Clasificación:
1.0

Employee double-booked me. I had to drive back and get another employee to refund the overcharge. Waste of time. Equipment is always crappy. There was a very nice employee though who take care of my refund. He was Pro.

richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffani S.  |  Overall Experience 
Clasificación:
5.0

Very polite and patient. Very organized facility considering how busy they were!

DANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
5.0

Easy and quick return

ASHLEY B. 
Clasificación:
5.0

This U-Haul facility is outstanding! By far the best I've seen or used.

colleen c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

Such a great experience with staff that were helpful and super quick to help me get loaded and unloaded. The best UHaul experience I've ever had.

Mark S. 
Clasificación:
5.0

the staff was very attentive helpful

William H. 
Clasificación:
5.0

The equipment was old and had its quirks, but it reliably got the job done. It was nice having multiple people working the desk/check- in. I rented a week earlier and only one person was working the desk.

BRUCE B. 
Clasificación:
3.0

I don't know if this location is on/at/ or above average. I don't have any other experiences to compare. Poorly written question. I was satisfied and would use again if needed.

John S. 
Clasificación:
5.0

Staff was polite, responsive and accommodating - service with a smile the entire way through. Thank you for making the experience such an easy and straightforward one.

Scott B. 
Clasificación:
5.0

My go to for years. Nice people who work there.

Carlos C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy W. 
Clasificación:
4.0

It is difficult to find a parking spot and there were trailers located in every available spot. I hope the parking issue is short lived.

DAVID C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
5.0

Very friendly and helpful staff working here . No wait time ,very quick to process my order and get me on the road . Give them 5 stars here .

Randy B. 
Clasificación:
5.0

Excellent location. Staff were lined up ready to check everyone in quickly without delay. Exactly the experience I would have expected from this location.

Jim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonja B. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKLIN W. 
Clasificación:
5.0

Great service!

juan L. 
Clasificación:
4.0

My reservation was for the Lakeview Drive location. I checked in online in advance. When I arrived at the location, the message online directed me to the Mallory Ln. location. I had not been notified in advance of the change. That was very inconvenient as we were under a time crunch.

MARC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JADON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISSA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles L. 
Clasificación:
2.0

Truck had a whole in the roof which leaked onto $250 worth of pillow ruining them. The truck was filthy and trash was left everywhere in the cab.

JEFFREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra D. 
Clasificación:
5.0

No receipt provided at pickup in the dropoff area. I was told it would be emailed to my address. I have yet to receive it.

Dale H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Felecia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

Make it known on your website what location receives what...make it easier to turn in equipment at any location..

Stephen C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAYLOR K. 
Clasificación:
2.0

There needs to be staff available to check people in for their rentals. We waited (with 4 other people behind us) a solid 15 minutes before someone even showed up at the desk to help us.

KELSEY G. 
Clasificación:
3.0

No place to park. The store was too full of items to sell you could not get to the checkout windows

Eliot M. 
Clasificación:
5.0

The service was great.

CHARLES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
1.0

Your workers are bully's lacking integrity and outright deceitful. I will never use the Brentwood site again and tell my associates not to either.

JERRY F. 
Clasificación:
5.0

Your employee (William) greeted me as I pulled in and directed me to a spot where I could park my trailer. He asked how I was doing and if everything went as expected with my rental. He quickly unhooked the trailer and asked if there was anything else he could assist me with. My experience, with the return of my trailer, could not have gone any better…well done William! Many thanks, Dale Seniff

DALE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caroline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelita T. 
Clasificación:
5.0

There was a last minute problem with my hitch set up. Brandon spent over an hour figuring out the problem and helping me so I could make my cross country move. Moving is stressful and Brandon helped lower my stress level with a smile. His entire team was helpful and had me on the road in no time. Thank you so much!

Heidi S. 
Clasificación:
1.0

The wiring that connects to my trailer is coiled up in the cargo area. In order to connect to my trsiler it nees torun out through and under the tail gatr. Every other hitch and wire connector is under the bumper and is in a bracket to be attached to. This is a very sloppy and unprofessional installation. I could have connected the wiring and lay it in the cargo area myself, I had Uhaul do it to get a professional job.

David B. 
Clasificación:
4.0

The only real negative was there was both dead & live spiders in our unit - the movers said they appeared to be brown recluse spiders.

Steve R.  |  Overall Experience 
Clasificación:
3.0

N/a

Cody S. 
Clasificación:
5.0

Awesome

Richard M. 
Clasificación:
1.0

The whole online process to check out a van was confusing and not user friendly. The parking is absolutely terrible. I paid for a dolly which I did not receive, majorly inconveniencing my sister and I who were moving an entire sectional alone.

Morgan S. 
Clasificación:
3.0

Way too crowded and no customer parking

Theresa A. 
Clasificación:
5.0

Fast and easy

Sarah J. 
Clasificación:
3.0

My original pick up location was closed and my truck for truck care wasn't there. Note on door sent me to Mallory location. M as anger was stressed and rude. One of the counter help was very polite and got me a truck.

Ronald E. 
Clasificación:
4.0

Quick drop off. No issues.

MARCELLA ANNA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY S. 
Clasificación:
5.0

Excellent service and very helpful!

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS C. 
Clasificación:
3.0

I do not have a receipt

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

The location and staff were very helpful, but I did have to stand in a line of several people because, I believe your APP is lacking in almost every way. I get to U-Haul and still have to answer questions and provide documents. Your APP should be a complete transaction, upload photos of licenses, etc. The app made it very confusing on where to return the rental. I had to have the customer service person change it. You need to take a look and make the APP seamless. It would same me and your staff lots of wasted time and energy.

TODD B. 
Clasificación:
1.0

I made my reservation 2 months ahead with a credit card on file for a 26 ft truck. I was out of town the week prior. On the way back to the UHaul store, I received several text messages changing my pick up location. I went to the store to inquire and not only were they rude but they then sent me to a location that was a privately owned store that was closed. They also changed my truck size down to a 20 ft truck. If that wasn't bad enough, they rented my reservation to someone else and charged it to my credit card on file!!!! I then was sent to another location in Madison Tn that didn't have a truck. These folks were at least sympathetic and found us a truck in Hendersonville Tn. This was a 4 hour experience trying to get a reserved truck that I put a credit card on file for. The kicker is that they charged my credit card and dispatched the truck to someone else!!! Still working on getting this fixed. May have to get my lawyer involved on this fraud case. To sum my opinion up, rent from Penske, Enterprise, or anyone but these rude, dishonest people. They don't care. Terrible organization!

DAREN G. 
Clasificación:
5.0

Excellent and appreciated service throughout the entire process.

JUSTIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

This place has everything needed pertaining to trailers, lighting and related services. U Haul Cool Springs is an excellent service location.

DOYCE S. 
Clasificación:
4.0

Even with a 12:00 appointment, I had to wait 1.5 hrs to complete. It would have help me if someone had called me to let me know that they were running an hour late. Staff was very nice.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

James V. 
Clasificación:
5.0

Speed up the computer system, it was slow and caused delays.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathaniel M. 
Clasificación:
5.0

Nothing! Staff is polite and professional. Staff made pickup and drop off fast and efficient. Great experience!

Bradford D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maryann K. 
Clasificación:
5.0

Total opposite of the rental location.

BYRON B. 
Clasificación:
4.0

never have any problems or issues here, very professional

Larry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

Pleasant experience

TIM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

The experience overall was great. The customer service was a lot better than I experienced with this location previously. My only complaint is that I left my car on their lot and someone hit it and damaged my front bumper and no one notified me.

Sierra S. 
Clasificación:
5.0

Great staff! Computer system very slow! Need a booster

Renee B. 
Clasificación:
5.0

John and the whole team are great. Love renting and buying supplies from that location.

Robert D. 
Clasificación:
3.0

this location is VERY understaffed and the trainee (who was nice) was completely incapable of attaching my car to the transport -- even I was watching him make mistakes which another employee fortunately corrected. The wait was very long, the truck windshield very dirty. Again, people were nice but just way understaffed and that one very undertrained employee hooking cars to trailers! That's crazy!

JAMES T. 
Clasificación:
5.0

Our experiences with your facility are consistently excellent. This move in was no exception. Keep up the good work!

Krista S.  |  First Impressions 
Clasificación:
2.0

Despite the above postive response, 2 things not asked were cost and actual access. I moved to a storage facility with twice the room for roughly the same cost. And multiple times I drove over there during off hours to find that all of the parking spaces to load/unload were filled up by or blocked by U-haul trucks and trailers. Very frustrating.

STUART W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda B. 
Clasificación:
5.0

Accommodating, busy but helpful

Brenda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

nathalie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA E. 
Clasificación:
5.0

I always default to this location, as they have all I need in one visit. Excellent service and quick turnaround.

herbert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

Customer service rep named Jon did an exceptional job in helping me re book the uhaul and get everything resolved.

Alex O. 
Clasificación:
5.0

The app check in process is awesome

Nicholas B. 
Clasificación:
1.0

Worst experience ever. Gross negligence of maintenance of truck caused me to call roadside assistance. The mechanic found bad leak of grease on drive system - hub or axle, four badly dry rotted tires, and rims that were badly corroded. He said he could not repair and the truck would not have made it out of TN without wheels seizing up and potential catastrophic accident. I would expect nothing less than a Senior Manager calling me and an attempt at partial or full refund. We had to get entire load transferred to a new truck which set our move behind schedule with significant associated cost of missed work and move plans.

Bradford P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICE B. 
Clasificación:
5.0

I was treated very well at front desk. Given all the details and instructions. I will give 10 out of 10 and recommend to all.

SACHIN V. 
Clasificación:
2.0

The guy that hooked up the equipment seemed unsure of themselves of what he was doing. He needs more training.

Hulet T. 
Clasificación:
5.0

Solo no me gustó el cobro del seguro sin pedirlo

Edifer r.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul staff, you have made this process effortless.

ROBERTA B.  |  Overall Experience 
Clasificación:
5.0

The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!

colleen c.  |  First Impressions 
Clasificación:
5.0

I've always had good experiences here. The staff is hard working and helpful

Andrew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M.  |  First Impressions 
Clasificación:
3.0

Too busy and hectic. Hard to find parking space by the dock.

Benno B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  First Impressions 
Clasificación:
5.0

Staff is very nice and helpful

JAMES P.  |  Overall Experience 
Clasificación:
5.0

All staff are polite, personable and professional. They're extremely helpful no matter the task at hand. I made a "major" error and rather make a big deal out of the situation, it was handle in the most "customer friendly" approach, knowing I was completely embarrassed. I've been in several times since and am not the least bit uncomfortable.

Alicia H.  |  First Impressions 
Clasificación:
5.0

Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.

Scott Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
4.0

Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.

ROBERTA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Alice W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
5.0

A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!

Diane U.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful to us, polite and kind. Excellent service! Thank you!

David B.  |  First Impressions 
Clasificación:
5.0

We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.

VALERIE A.  |  Overall Experience 
Clasificación:
5.0

EVERYONE was FANTASTIC!!!!!

Diane U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
1.0

We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!

Pamela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy F.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.

RANDALL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike K.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff!

Darci P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Excellent job Uhaul! Even used your moving service marketplace and it worked great. ¡Gracias!

ray r.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN K.  |  Overall Experience 
Clasificación:
5.0

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace S.  |  Overall Experience 
Clasificación:
5.0

Very nice storage and trucks too!

ray r.  |  First Impressions 
Clasificación:
5.0

I have been there for years. Really a good facility.

REAC L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACH P.  |  Overall Experience 
Clasificación:
4.0

No issues....nice storage facility.

Robert S.  |  First Impressions 
Clasificación:
4.0

Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.

FRANK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT COE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Service was amazing!

Alberto B.  |  First Impressions 
Clasificación:
5.0

By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!

ASHLEY R.  |  First Impressions 
Clasificación:
5.0

All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.

Tom S.  |  First Impressions 
Clasificación:
3.0

Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.

Zouhair L.  |  First Impressions 
Clasificación:
3.0

The facility closed due to snow

Chris P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassius P.  |  First Impressions 
Clasificación:
5.0

Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!

VALERIE A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

Jonathan was extremely helpful!

Courtney S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve Ray

Steve R.  |  First Impressions 
Clasificación:
2.0

I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.

rob e.  |  First Impressions 
Clasificación:
5.0

Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

gary b.  |  First Impressions 
Clasificación:
5.0

No problems John was very helpful

lisa F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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