Customer Reviews for U-Haul Moving & Storage of Cool Springs

9485 comentarios

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

(615) 372-0301

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Friendly and prompt at both check-in and upon return. Clean vehicle. Overall a super smooth and enjoyable experience! Thanks!!!

Mark S. 
Clasificación:
5.0

Very good.

SHANE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

Very helpful and friendly staff!

Darci P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Parker R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service—quick and efficient

janice C. 
Clasificación:
4.0

The staff at the location was AWESOME in person. My problem is the phone service. I was on hold for 12 minutes and no one acknowledged a phone call till 12 minutes was up. When I arrived maybe the traffic had gone down because 2 associates were available. Today, 6/21, the same thing. I was on “ring” till 13 minutes expired. I tried reserving a trailer online and I got the message they were going through system maintenance. Since I couldn't get a response so I drove to the location. I waited 6 minutes in my car because there were no parking spaces and 2 people were SLOWLY cleaning a closed trailer. Finally someone acknowledged I was waiting and directed me inside. Even though they had the trailer I needed they couldn't confirm reservations nor reserve me a future spot due to….. system maintenance.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S. 
Clasificación:
5.0

Excellent customer service

JAMES B. 
Clasificación:
5.0

Check in area has been crowded both times I have been here making it difficult to get inbound customers out of the street.

Robert W. 
Clasificación:
4.0

Unsafe equipment. Rented an auto hauler and the tail lights didn't work. That happens, and is aggravating but sealable, what is NOT ACCEPTABLE is the joke of customer service. Called roadside assistance three times and was hung up on and then and they suggested to call 911. As an emergency manager that answer is insulting. Would you call 911 for a tail light out?? This delayed our move and caused more stress than it was worth. Done with Uhaul.

STACEY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis B. 
Clasificación:
5.0

They have too many trailers and trucks at this location. They personnel were very helpful and personable. They had to move equipment so I could get to my storage unit. But they were very courteous.

Terry B. 
Clasificación:
5.0

Drop off area was a little crowded.

Ashley W. 
Clasificación:
5.0

Always an excellent interaction. Quick and easy rental and they made sure I had exactly what I needed and was on time.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory N. 
Clasificación:
4.0

Everything was quick and easy. Only complaint about the location is it's a small lot. Hard to move around. Equipment complaint is the roll up door and the door lock was really rusted and hard to open. A little garage door lube and it was much better. That's something UHaul should do. You're welcome! There was also a poor wiring repair done for one of the lights. I redid it. You're welcome again.

MITCHELL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

He was very nice 👍🏽

MARTHA T. 
Clasificación:
1.0

Get on one accord about what's going on in their location

ALFRED J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian C. 
Clasificación:
5.0

I have a staging business so I use U-Haul trucks quite often. The service and equipment at the Mallory far exceed other locations.

AMY M. 
Clasificación:
3.0

Getting ahold of ANYONE with U-Haul is a nightmare. Just know if you don't go to the store, you will be on hold for no less than an hour.

Britani L. 
Clasificación:
5.0

Great customer service and vehicles are always clean

Michael S. 
Clasificación:
5.0

Excellent job Uhaul! Even used your moving service marketplace and it worked great. ¡Gracias!

ray r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kara D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik L. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve B. 
Clasificación:
5.0

Much better experience than the location in Franklin

ROBERT R. 
Clasificación:
2.0

The worst rental experience in my 50 years. 30 minutes on the cell phone app to check in, repeating the same information already given when making the reservation. Called a week prior to cancel a reservation with customer service....never heard back and reservation wasn't cancelled. The only good experience was the actual contact with the uhaul on site workers at 1691 Mallory Ln location.....THEY still know how to get things done in a timely manner. Wake up U-haul ! This isn't 2010, get your app together and dump that lousy 800 customer service.

James M. 
Clasificación:
5.0

Nothing, dropoff was very easy and fast.

Paul N. 
Clasificación:
5.0

Excellent location. The best I have used.

TRAVIS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN O. 
Clasificación:
5.0

Hire more people like Aubrey. She is a rock star

PAUL G. 
Clasificación:
5.0

Staff is friendly and always has what I need.

ALICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa K. 
Clasificación:
5.0

So fast and friendly!

John E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel P. 
Clasificación:
5.0

Nice people, quick transaction.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

Keep excellent like you have there now. The staff was very friendly. Matt went above and beyond to help! Five star to everyone!!!

LESLIE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamie E. 
Clasificación:
5.0

El cliente no dejó un comentario.

william H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

Can't think of a thing. Pick-up and drop-off couldn't have been easier and employees were great to work with.

MATTHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nagaraju D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
5.0

You folks are the fastest and most efficient Uhaul dealer I have ever been to. Keep doing what you are doing.

HARVEY H. 
Clasificación:
3.0

What does M mean next to Drive and when do you shift going up a hill, etc...What should you expect going up a hill with a load? Tow haul button purpose??? Need a quick instruction sheet. Not everybody drives a truck for a living. Need a little more basic instruction.

THOMAS Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey B. 
Clasificación:
1.0

We we shocked at the bill, that the $30 insurance was charged DAILY for the duration of our equipment rental. Devastating to our family budget. Deeply disappointed with UHaul's policy. Will not be recommending UHaul to others, and will seek alternate rental companies in future. - Anna

ANNA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne N. 
Clasificación:
5.0

Great service

WHITNEY E. 
Clasificación:
5.0

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN K.  |  Overall Experience 
Clasificación:
5.0

Customer service was excellent. Polite and very helpful

Todd D. 
Clasificación:
5.0

Had a little problem using app. Not sure if it was on my end or what. No biggie as it was not crowded. Vehicle was made available quickly and in good working order. Trip was uneventful and return was easy. I would definitely recommend and use again

DERRICK D. 
Clasificación:
4.0

Following the rental, I received this survey request, but I haven't received the final bill. I think I should have a copy of my final bill don't you? Thanks, Craig Coleman

Craig C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACOB PATRICK Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARICA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nagaraju D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

Made my reservation on line and picked it up 30 minutes later.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kaylee M. 
Clasificación:
4.0

Need to reconfigure that driveway and drop-off space. There just isn't enough space to pull in and turn around etc if someone drops off a truck and u don't immediately put it away

Linda C. 
Clasificación:
5.0

They handled several customers checking in at the same time quite efficiently

Mathew S. 
Clasificación:
5.0

I rented. 26 ft truck. Unfortunate for me, your truck had approximately an 8 ft ramp. I could not upload me goods via the ramp, because the incline now was toooooo steep. Every box had to be handled twice. I was working alone . This extended my work load & hours. There was a Ryder truck next to me unloading , with a 10-12 ft ramp. Ryder made it extremely easy for their customer.

ROBBIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM L. 
Clasificación:
4.0

I had booked a truck online and a day before pick-up I was called to say they did not have the truck available. It would be good too have your online reservation match what is available.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelly N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott J. 
Clasificación:
5.0

Great customer service!

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS M. 
Clasificación:
5.0

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace S.  |  Overall Experience 
Clasificación:
5.0

Tires were bald

Jonathan P. 
Clasificación:
5.0

customer service excellent---Jeanne helped us through the process Not being able to call the facility directly was problematic---took much too long on the 800 number and if you are not a "tech" person then the internet was not easy to navigate

CAROLINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

The only negative would be more space to pull in/park, but everyone working there was very efficient & incredible to work with.

MARK R. 
Clasificación:
4.0

There seemed to be quite a few people turning equipment in at the same time, and not nearly enough staff members to handle it. I think I only saw one person outside attempting to check in vehicles. I ended up just leaving the key on the dashboard in my truck and leaving, after waiting about 15 minutes.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
5.0

I never got my final receipts sent to my email on file.

Robert A. 
Clasificación:
5.0

Very nice storage and trucks too!

ray r.  |  First Impressions 
Clasificación:
5.0

I have been there for years. Really a good facility.

REAC L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACH P.  |  Overall Experience 
Clasificación:
4.0

No issues....nice storage facility.

Robert S.  |  First Impressions 
Clasificación:
4.0

Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.

FRANK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT COE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Service was amazing!

Alberto B.  |  First Impressions 
Clasificación:
5.0

By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!

ASHLEY R.  |  First Impressions 
Clasificación:
5.0

All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.

Tom S.  |  First Impressions 
Clasificación:
3.0

Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.

Zouhair L.  |  First Impressions 
Clasificación:
5.0

Excellent Customer Service, Clean Facility, Friendly and Helpful

JACQUITA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K.  |  Overall Experience 
Clasificación:
3.0

The facility closed due to snow

Chris P.  |  First Impressions 
Clasificación:
5.0

The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.

JACQUITA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassius P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.

Cassandra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john g.  |  Overall Experience 
Clasificación:
5.0

Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!

VALERIE A.  |  First Impressions 
Clasificación:
5.0

Amazing

michael q.  |  First Impressions 
Clasificación:
4.0

I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and cramped

brentwood p.  |  Overall Experience 
Clasificación:
5.0

This place is amazing!!! After 23hrs on the road we were greeted by the staff who's professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!

Shaun W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W.  |  First Impressions 
Clasificación:
5.0

Great place - thanks!

Mat D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY S.  |  Overall Experience 
Clasificación:
5.0

I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn't think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanks

daniel d.  |  First Impressions 
Clasificación:
5.0

Great, helpful, friendly team. Attended to me quickly.

Cassandra C.  |  First Impressions 
Clasificación:
2.0

The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.

Kasey C.  |  Overall Experience 
Clasificación:
5.0

I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!

Julie C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCES H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

julie c.  |  Overall Experience 
Clasificación:
5.0

The staff here was very friendly, professiona, and helpful!

Geneva W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny C.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service!!

Kristine J.  |  First Impressions 
Clasificación:
5.0

Jonathan was extremely helpful!

Courtney S.  |  First Impressions 
Clasificación:
4.0

The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.

Julie C.  |  First Impressions 
Clasificación:
5.0

When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.

Veronica R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Magen D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roy h.  |  Overall Experience 
Clasificación:
5.0

This Uhaul storage location is excellent, We have had a great experience.

Michele B.  |  Online Move In 
Clasificación:
5.0

Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.

Mark A.  |  Overall Experience 
Clasificación:
4.0

My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.

Omar H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Magen D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcy G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon-Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon-Michael G.  |  Overall Experience 
Clasificación:
3.0

Store is always understaffed waited over one hour to be helped- 12 customers in line only two people working

Gary P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deokyeong C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie V.  |  Overall Experience 
Clasificación:
5.0

Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.

JOHN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hope M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell S.  |  First Impressions 
Clasificación:
5.0

good experience

John R.  |  Overall Experience 
Clasificación:
5.0

Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve Ray

Steve R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY B.  |  Overall Experience 
Clasificación:
2.0

Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.

Kenneth O.  |  First Impressions 
Clasificación:
5.0

The guys were very helpful and made sure I got exactly what I needed.

jonathan w.  |  First Impressions 
Clasificación:
5.0

The staff was professional and helpful. Moving out went quickly!

Fran K.  |  Overall Experience 
Clasificación:
5.0

I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!

John D.  |  Overall Experience 
Clasificación:
5.0

The staff at this location are fantastic. Their consistently great service is really appreciated.

Craig M.  |  Overall Experience 
Clasificación:
5.0

Staff and organization very responsive to the individual needs of the customer.

Lily M.  |  Overall Experience 
Clasificación:
5.0

Staff are the best

Wesley M.  |  Overall Experience 
Clasificación:
5.0

Staff friendly, accommodating and very easy to work with. Great facility!

Chris R.  |  Overall Experience 
Clasificación:
2.0

I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.

rob e.  |  First Impressions 
Clasificación:
5.0

Very clean and well maintained.

John Arthur M.  |  Overall Experience 
Clasificación:
5.0

Nice facility

John Arthur M.  |  First Impressions 
Clasificación:
5.0

I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.

James L.  |  Overall Experience 
Clasificación:
3.0

Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.

Narsing V.  |  Overall Experience 
Clasificación:
5.0

Excellent facoility and staff .

Esther C.  |  Overall Experience 
Clasificación:
5.0

Everyone at this facility was very helpful, and friendly . Very good experience.

Andy L.  |  First Impressions 
Clasificación:
5.0

Worked with me and helped me through the entire process.

Leland E.  |  First Impressions 
Clasificación:
5.0

Excellent service, friendly and helpful staff.

Roberta k.  |  Overall Experience 
Clasificación:
5.0

It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.

ROBERT W.  |  Overall Experience 
Clasificación:
5.0

Very accommodating!

Peter K.  |  First Impressions 
Clasificación:
5.0

The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.

Brent L.  |  First Impressions 
Clasificación:
5.0

I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveni

quore s.  |  Overall Experience 
Clasificación:
4.0

ALLpersonnell were very good

kevin w.  |  First Impressions 
Clasificación:
4.0

So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!

Sandra J.  |  Overall Experience 
Clasificación:
5.0

Thank you for your customer service

Cecilia M.  |  First Impressions 
Clasificación:
5.0

Great staff. Very kind and very helpful!

brandon s.  |  First Impressions 
Clasificación:
5.0

Good equipment, great staff. Everyone was very helpful. Only complaint was, $92.00 for fuel from Memphis to Nashville. Trucks not real good on gas

David C.  |  First Impressions 
Clasificación:
5.0

Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.

gary b.  |  First Impressions 
Clasificación:
4.0

Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of carts

sherry a.  |  First Impressions 
Clasificación:
5.0

.

Emily C.  |  First Impressions 
Clasificación:
5.0

No problems John was very helpful

Bert F.  |  First Impressions 
Clasificación:
4.0

24-hour access computer system was down when I first tried to use it.

PETER M.  |  Overall Experience 
Clasificación:
5.0

Great experience!

tiffany a.  |  Overall Experience 
Clasificación:
5.0

Great service. Thanks

ralph s.  |  Overall Experience 
Clasificación:
5.0

Great staff & very clean & modern facility.

Alexander C.  |  First Impressions 
Clasificación:
5.0

John helped me and he was great

CHRISTINE C.  |  Overall Experience 
Clasificación:
5.0

The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.

Keegan g.  |  Overall Experience 
Clasificación:
4.0

...

Terry S.  |  Overall Experience 
Clasificación:
5.0

Great people to work with!

Paulette M.  |  Overall Experience 
Clasificación:
5.0

Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!

MICHAEL C.  |  First Impressions 
Clasificación:
1.0

After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?

Stuart W.  |  Overall Experience 
Clasificación:
5.0

I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!

tiffany a. | Reservación
Clasificación:
5.0

Staff was very professional and helpful from start to finish the entire time I was doing business with them.

Jeffery S.  |  Overall Experience 
Clasificación:
5.0

Every one excellent!

Paulette M.  |  First Impressions 
Clasificación:
5.0

Everyone very friendly and helpful.

Gary M.  |  Overall Experience 
Clasificación:
5.0

Brandon was very helpful and went above and beyond !!! Great store and experience

JOEL L.  |  Overall Experience 
Clasificación:
5.0

2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100%

Vicki T.  |  Overall Experience 
Clasificación:
5.0

Amazingly convenient process... clean unit and easy load in. Super!

Luke A. | Reservación
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