Customer Reviews for U-Haul Moving & Storage of Cool Springs

11,005 comentarios

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

(615) 372-0301

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher Y.  |  First Impressions 
Clasificación:
4.0

Drop off was easy, except I had a hard time finding the key drop box in the dark.

Jeana B. 
Clasificación:
5.0

It was so easy! I did the whole thing thru the phone online and it was easy and fast

Lisa C. 
Clasificación:
4.0

I waited 45 minutes to check the vehicle back in. When I got to the counter I was informed I didn't need to do that and I could just leave. This was the same individual who told me where to park and watched me enter the store.

Michael C. 
Clasificación:
3.0

Seems to be under staffed Check in is disorganized at times

STEVE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ninena M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jason E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W.  |  Overall Experience 
Clasificación:
5.0

Quick service.

Nathan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto C. 
Clasificación:
5.0

Very busy U-Haul location however it is easy to use remote access features. Storage is clean and well lit, I always felt safe.

Amy Z.  |  Overall Experience 
Clasificación:
2.0

I had reserved indoor storage, they gave me an outdoor storage. Told me it was a website issue. They charged me same for an outdoor storage as well.

Bhushan S.  |  Overall Experience 
Clasificación:
4.0

Your customer reps were awesome. Keep up the good work!

PAUL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derek T. 
Clasificación:
1.0

The worker that was there in on 9/18 at 9AM was extremely nasty to every single customer. Everyone commented that we were waiting patiently and we didn't make any comments but the employee shut the door in one gentlemen's face and was nasty to everyone else that was trying to pick up equipment.

David S. 
Clasificación:
4.0

Add some counter staff tp reduce wait time.

Tim M. 
Clasificación:
3.0

The truck ran terrible. MPG was 6.0 not even close to 10mpg estimate that is advertised. Half of my mileage was empty so it cant be blamed on the load. Called and the call center put a msg into the local store - never heard from anyone. Also sent an email to customer service, again never got a response.

Jeff D. 
Clasificación:
5.0

All around a very nice experience!

Jonathan T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward K. 
Clasificación:
4.0

The alarm system in the storage rooms are super sensitive. Every time I came to my storage unit, the alarm would go off & scare the crap out of me.

KRISTEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
5.0

Need more staff to check people in

KENNETH R. 
Clasificación:
2.0

The clerk was stand offish about renting the trailer and claimed that my vehicle could not handle the weight. I did the calculations on the Uhaul website and it was cleared. Upon further investigation, it turns out my vehicle was well over the capacity handling limits that were cited by the clerk. Additionally there was a long line at the facility when it opened and the employees moved like molasses.

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
3.0

Shouldn't have to wait almost a half hour from your pickup time. If you expect us to sweep out trailers then make sure they are clean when we pick them up.

Linda C. 
Clasificación:
5.0

What a fantastic experience - start to finish.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse L. 
Clasificación:
5.0

My experience renting a 15ft. box truck was great. I started the process online late in the evening and was able to reserve a truck for the following day. Everything was very smooth and easy. will definitely use this location again in the future and recommend you to my friends.

Dale S. 
Clasificación:
5.0

Diligence and Attentiveness are excellent.

Wade H. 
Clasificación:
4.0

Have more than one person working the front desk, especially around the time you open. Though the man at the desk did a wonderful job, he was the only one to process about 7 people in line. He had to get each person checked in, paid, etc, then he had to go outside with each person to their rental to get them set up. Just took a long time since checking in each person involves a lot. Otherwise, I was very pleased.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua Q. 
Clasificación:
5.0

Everything went well

mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
4.0

The Franklin location where I typically would use ended their Uhaul partnership so I had to go up to Brentwood. The location is fine but 1 of the 2 employees could care less how many customers were in line and it was obvious he didn't want to be there. He ended up being the one who did my rental paperwork. I will however compliment the guy who met me when I returned the trailer. He's a keeper

Chris M. 
Clasificación:
4.0

I hate, HATE your checkout thing goin on. What an incredible waste of my time - the guy on the phone had al the info and my reservations. Home Depot get's my next 'moving' truck rental - easier checkout. You van was dirty, you asked so I told ya. The check out thing with the phone deal? I have friends that could NEVER CHECKOUT because of this. No cell phone. Believe it. I will rent elsewhere.

KERBY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesli M. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike L. 
Clasificación:
4.0

Your office needs more workers. This location is busy and has been a one man show at times. I waited in line for over an hour one morning because there was again one person checking others in and out ABD pulling the trucks up and attaching hitches while we all waited. UHAUL needs to get some help in there

Leah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H.  |  Overall Experience 
Clasificación:
5.0

It's a little slow for pickup in the morning because there's usually only one guy working but he's great and remembers me.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adelyn O. 
Clasificación:
5.0

The guy that helped me was great, very pleasant attitude

Michelle C. 
Clasificación:
5.0

There is a bit of a wait to check in, but after that the process was very friendly, thorough and efficient. Not related to the location but when I called the 1-800 number to reserve, I received a much higher quote than what I had seen at the online site. I hung up and went back online and found close to the original price I had seen. Albeit I was reserving a pick up on a holiday, Labor Day, but I'm not sure why the difference.

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy M. 
Clasificación:
5.0

After a very disappointing experience with your national reservation service and two other Columbia TN locations being unable to provide trucks which were reserved for this date. I have to drive a half hour to this location to get a truck. Once I was at the Brentwood location i was treated well and the staff/equipment were top notch. One of the best UHaul experiences ever. Pick up and return quick and well done. I would recommend that renters be told to await photo validation text before leaving the location. I was almost to the interstate when I got the text, which I did not know to expect. At that point I could not validate the condition photos before leaving the rental location and I was driving.

Charles R. 
Clasificación:
3.0

ND

anna s.  |  First Impressions 
Clasificación:
5.0

I relocated to TN and need to store my household items until my new house was ready. Friendly staff and very accommodating.

Beverly P.  |  First Impressions 
Clasificación:
5.0

Very quick drop off proceed...which was great.

MARC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

mathew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bret F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent N. 
Clasificación:
5.0

A great experience.

Tom T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crista C. 
Clasificación:
2.0

You could try to smile more and just be kind. You have no idea what people are going through when they come to see you--Assume that everyone who is moving is highly stressed and you should want to be helpful and not add to their stress.

Jennifer H. 
Clasificación:
4.0

When I walked in on a Saturday afternoon mid day there were 5 employees behind the counter. I felt I had to check myself In using my own phone taking pictures of myself and my id's. This makes me feel like nobody wanted to work and or help me. I felt invisible. Then the gas calculation was wrong and yet again (second rental this summer) I had to take a picture and adjust this on my phone. I love that you try to streamline the process to rent equipment but please do not take people out of the process. Also, when I booked my rental asking all of the questions about the add on services you do felt like I was totally being sold. But it is nice to know all of the options available. My van was awesome!

Jacqueline M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

Pulled up and processed out while in my truck. They even unhitched it while in line. Overall, my Uhaul experience went very well and will use them again. Don't underestimate customer service which was well done on both ends!

Joseph V. 
Clasificación:
5.0

Have more empty available during weekend hours or an express lane for people that have completed the majority of their reservation online. Once I was working with a rental agent everything went smoothly and quickly. Return process was very quick and easy.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

I have used this location previously. The entire staff is very courteous, competent, and friendly. They consistently provide a high level of service. Floyd Childress

Floyd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judi K. 
Clasificación:
3.0

I dropped the trailer off a couple of day early than when it was due and was notified that there are no credits of anything if for this. I think that is a very poor business practice as i even returned the trailer in better condition than when I received it…

Nicholas G. 
Clasificación:
5.0

This is my third or fourth time dealing with this UHAUL franchise within the last year. Best customer service & experience in Brentwood/Franklin, TN. I can highly recommend them to you.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashleigh D. 
Clasificación:
3.0

I would like to have rated it much higher for services but the faculty had a lot of rat dropping I swept up so I have had to open all boxes outside for fear of them in the house also had a lizard we found same results!! Where my unit were was very hot! I was paying all these months for environmentally secure units and it obviously was not!

Christine D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike G. 
Clasificación:
4.0

My reservation was fir 8:30 am and we waited almost an hour fir processing. This made my other appointment late causing me to incur more costs. I had reserved blankets avd dolly avd it was on my contact request but nothing when I picked up the truck. I incurred more costs to supply both avd was tons my agent I had not requested when I showed her my original order.

ADANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick E. 
Clasificación:
5.0

Your manager at this location, I believe his name was Jon did an outstanding job while having staffing issues. Jon was very kind and patient and never seemed rattled despite a steady stream of customers. He made sure my trailer was hooked properly and even reversed the ball on my hitch to make sure I had higher clearance while pulling my trailer. If there were more folks like John working for companies providing customer service the world would be much better off. Thank you,

Jack C. 
Clasificación:
5.0

Far over and beyond service and courtesy.

wilder e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin T. 
Clasificación:
5.0

Keep the good customer service

Johnny W. 
Clasificación:
4.0

Your online check in system absolutely sucks!

Mitchell B W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rafael M. 
Clasificación:
2.0

Trailer hitch was not correctly attached to vehicle by Uhaul employee . Although Uhaul tech hooked up trailer and took a photo of the assembly, he had forgotten to tighten the hitch to the ball via the rotating collar. As a result, we drove 150 miles with the hitch essentially “laying” on the draw ball. When we attempted to drive the vehicle on the trailer, the trailer raised off the trailer hitch, and injured my leg.

Charles P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajesh N. 
Clasificación:
5.0

2nd time renting from them. They do a great job.

Stephen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe B. 
Clasificación:
5.0

Only issue is that the line can tend to move pretty slowly at times. Otherwise, a fantastic location! Friendly and honest staff

Tomas E. 
Clasificación:
5.0

Busy place, but they delivered!

Van M. 
Clasificación:
4.0

Rental return was a bit concerning. I was told to unhitch the trailer and leave it without any formal closure of the rental agreement. I left afraid that I would be charged for additional rental time and ended up calling the help line to verify closure, only to find out that it had not been credited as returned several hours after drop off. The help line entered some info about the return, but I still haven't received any formal completion correspondence other than this survey. Is this closed?

Thomas S. 
Clasificación:
5.0

Consider lighting in the units themselves.

Joao T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerilyn M. 
Clasificación:
5.0

The manager is doing a great job, but is woefully understaffed. UHaul should put in some effort to help recruit employees for this very busy location.

Douglas M. 
Clasificación:
5.0

Everyone was very helpful especially Ronny.

THOMAS P. 
Clasificación:
1.0

Had a pick up for 8:30 am and I stood in line till 9:30 am to get my UHaul. The items I rented were not available. Horrible experience and horrible customer service. One person working a very busy store in Franklin TN. It was a joke!

shirley V. 
Clasificación:
5.0

Staff adequately. The wait was excessive at 11am.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fatimah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

sian leng L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanelle W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew H.  |  Overall Experience 
Clasificación:
5.0

Brentwood TN - Great UHaul staff, kind, very helpful, great experience on rental and storage . Thank you guys.

Lorraine S.  |  First Impressions 
Clasificación:
5.0

Jon and his staff consistently deliver great customer service. During the COVID epidemic, change has been the only constant. Jon really helps when things don't go quite as planned. Best storage and moving company in Nashville...in my opinion!

Michael C.  |  Overall Experience 
Clasificación:
3.0

You didn’t explain how to activate my access code.

Paul B.  |  Online Move In 
Clasificación:
5.0

We had some issues with the movers not getting everything in the storage units and the staff was wonderful to let us know. The staff always let me know if we had an issue which was great because we could get it taken care of.

Elizabeth K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzan H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leah H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee l.  |  First Impressions 
Clasificación:
5.0

The staff was incredibly friendly and attentive even though it was a very humid 4th of July. They went above and beyond in every way. ¡Gracias!

Dean G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Jon the manager was extremely helpful and process was very easy

George B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G.  |  Overall Experience 
Clasificación:
5.0

I'm very pleased I chose THIS Uhaul Storage. The truck & Storage package made this move an easy choice.

KARLA R.  |  First Impressions 
Clasificación:
5.0

I used U-Haul storage at Mallory Lane for 7 years and have absolutely no complaints! Highly recommend them.

Monica S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane O.  |  First Impressions 
Clasificación:
5.0

Great facility and great service

Chris P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yin M.  |  First Impressions 
Clasificación:
5.0

Only issue is very tight space. We had to rent a truck from Uhaul to transfer to our trailer offsite. This was double work fore us and mire costly.

Gregg W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H.  |  First Impressions 
Clasificación:
3.0

I was told my unit could fit the contents of a 1200sqft apartment, my apartment was only 760sqft and I couldn't fit a lot of my stuff in and had to stack things up to the ceiling. Everything was great other than the misrepresentation.

Emily H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIVA PRASAD K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H.  |  First Impressions 
Clasificación:
2.0

The unit was filled with rat poop. Whether or not you sweep out the other units before people see, you have a rat infestation, and that's disgusting. Throwing poison in there doesn't change the fact I had to worry about all of my stuff getting ruined by rats or their bacteria. The staff is great. The facility is not.

AUSTIN J.  |  Overall Experience 
Clasificación:
5.0

Thank you for providing a secure place for our treasures!

leslie n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barton W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffani S.  |  Overall Experience 
Clasificación:
5.0

This U-Haul facility is outstanding! By far the best I've seen or used.

colleen c.  |  Overall Experience 
Clasificación:
4.0

It is difficult to find a parking spot and there were trailers located in every available spot. I hope the parking issue is short lived.

DAVID C.  |  First Impressions 
Clasificación:
4.0

The only real negative was there was both dead & live spiders in our unit - the movers said they appeared to be brown recluse spiders.

Steve R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon P.  |  Overall Experience 
Clasificación:
5.0

Our experiences with your facility are consistently excellent. This move in was no exception. Keep up the good work!

Krista S.  |  First Impressions 
Clasificación:
2.0

Despite the above postive response, 2 things not asked were cost and actual access. I moved to a storage facility with twice the room for roughly the same cost. And multiple times I drove over there during off hours to find that all of the parking spaces to load/unload were filled up by or blocked by U-haul trucks and trailers. Very frustrating.

STUART W.  |  Overall Experience 
Clasificación:
5.0

Solo no me gustó el cobro del seguro sin pedirlo

Edifer r.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul staff, you have made this process effortless.

ROBERTA B.  |  Overall Experience 
Clasificación:
5.0

The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!

colleen c.  |  First Impressions 
Clasificación:
5.0

I've always had good experiences here. The staff is hard working and helpful

Andrew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M.  |  First Impressions 
Clasificación:
3.0

Too busy and hectic. Hard to find parking space by the dock.

Benno B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  First Impressions 
Clasificación:
5.0

Staff is very nice and helpful

JAMES P.  |  Overall Experience 
Clasificación:
5.0

All staff are polite, personable and professional. They're extremely helpful no matter the task at hand. I made a "major" error and rather make a big deal out of the situation, it was handle in the most "customer friendly" approach, knowing I was completely embarrassed. I've been in several times since and am not the least bit uncomfortable.

Alicia H.  |  First Impressions 
Clasificación:
5.0

Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.

Scott Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
4.0

Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.

ROBERTA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Alice W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
5.0

A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!

Diane U.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful to us, polite and kind. Excellent service! Thank you!

David B.  |  First Impressions 
Clasificación:
5.0

We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.

VALERIE A.  |  Overall Experience 
Clasificación:
5.0

EVERYONE was FANTASTIC!!!!!

Diane U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
1.0

We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!

Pamela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy F.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.

RANDALL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike K.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff!

Darci P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Excellent job Uhaul! Even used your moving service marketplace and it worked great. ¡Gracias!

ray r.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN K.  |  Overall Experience 
Clasificación:
5.0

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace S.  |  Overall Experience 
Clasificación:
5.0

Very nice storage and trucks too!

ray r.  |  First Impressions 
Clasificación:
5.0

I have been there for years. Really a good facility.

REAC L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACH P.  |  Overall Experience 
Clasificación:
4.0

No issues....nice storage facility.

Robert S.  |  First Impressions 
Clasificación:
4.0

Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.

FRANK M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT COE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Service was amazing!

Alberto B.  |  First Impressions 
Clasificación:
5.0

By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!

ASHLEY R.  |  First Impressions 
Clasificación:
5.0

All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.

Tom S.  |  First Impressions 
Clasificación:
3.0

Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.

Zouhair L.  |  First Impressions 
Clasificación:
5.0

Excellent Customer Service, Clean Facility, Friendly and Helpful

JACQUITA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas K.  |  Overall Experience 
Clasificación:
3.0

The facility closed due to snow

Chris P.  |  First Impressions 
Clasificación:
5.0

The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.

JACQUITA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassius P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.

Cassandra C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john g.  |  Overall Experience 
Clasificación:
5.0

Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!

VALERIE A.  |  First Impressions 
Clasificación:
5.0

Amazing

michael q.  |  First Impressions 
Clasificación:
4.0

I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and cramped

brentwood p.  |  Overall Experience 
Clasificación:
5.0

This place is amazing!!! After 23hrs on the road we were greeted by the staff who's professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!

Shaun W.  |  First Impressions 
Clasificación: