El cliente no dejó un comentario.Robin H.
Customer Reviews for U-Haul Moving & Storage of Cool Springs
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I have always had a good customer experience here.Roy G.
El cliente no dejó un comentario.Stevi J.
The hitch expert was fantastic in being able to assess the lights on the vehicle before attaching to a trailer. ¡Gracias!Derek F.
Ordered a dolly with a trailer, but when we went to pick them up was told they had no dollies available. If we had been notified earlier, we could have made another arrangement and saved a lot of trouble for our move. It made our job much more difficult. A text or email would have prevented it.ANDREW E.
El cliente no dejó un comentario.Stephan H.
We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.VALERIE A. | Overall Experience
Wow, to be so busy these guys were really on it.... great job overall.Samuel H.
Long opening hours on a weekend are especially helpfulJohn G.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.JOHN O.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.MICHAEL T.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Charles W.
El cliente no dejó un comentario.Leon F.
When I tried to return my trailer to another site I was treated more rudely than I have ever been treated in my 69 years.. Amber Hill at the 8th and Wedgewood site in Nashville said to me repeatedly " I do not have to take your trailer " and " I do not have to help you find out where to take it" . She then belligerently said to me " I had better no hear about any complaints on me" . It was awful !ALLAN R.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Jonathan C.
El cliente no dejó un comentario.TIMOTHY C.
The crew at this UHaul location were professional, knowledgeable, and efficiently got the trailer attached in the rain!JUNE H.
El cliente no dejó un comentario.STEVEN B.
The place was crowded and we had a VERY hard time finding a parking place so we could load our trailer. It looked like a used car lot plus the trailers were parked to block parking spots. I'm glad I won't have to deal with that location again.Robert W.
EVERYONE was FANTASTIC!!!!!Diane U. | First Impressions
Everyone there was great and very helpful even though they were busy. Told us what to expect and explained what to expect and how to navigate the paperless check in.Laron W.
El cliente no dejó un comentario.Mark L.
Fast as lightning! Good, friendly staffChuck S.
El cliente no dejó un comentario.Sherri W.
El cliente no dejó un comentario.Jayson F.
El cliente no dejó un comentario.ANNETTE K. | First Impressions
El cliente no dejó un comentario.ANDREW P.
El cliente no dejó un comentario.Robin W.
El cliente no dejó un comentario.Alberto B. | Overall Experience
El cliente no dejó un comentario.Robert J. | Overall Experience
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Jonathan P.
El cliente no dejó un comentario.Philip T.
Maintenance of vehicles.Sean M.
El cliente no dejó un comentario.KELLY Z.
Fantastic experience, WILL REFER TO FRIENDS.Scott C.
El cliente no dejó un comentario.Francis O.
Very friendly and efficient staff!JOHANNES D.
This was my second time to use the location. I will recommend the Cool Spring location to anyone who need the service.Toru H.
El cliente no dejó un comentario.Russell M.
El cliente no dejó un comentario.Catherine W.
I'd suggest changing the estimated capacity. I used the van to move a bed/mattress, two dressers and a couple of boxes and it barely fit. I would have been better off with the 10' truck. Other than that, I was happy with the cleanliness and service.Robert R.
El cliente no dejó un comentario.Robert M.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.KENNETH C.
If the store opens at 10 AM and should be ready for processing truck pick ups, it would make sense that the staff would be scheduled to work before that time to be prepared for business instead of arriving at opening time and clearing out the after hours dropped vehicles before even being able to begin appointments.CHARLES C.
El cliente no dejó un comentario.Joan P.
I wish that U-Haul wouldn't try to fit so much in such small real properties. I know it would be less profitable but it is so annoying. There is no where to park. Personnel were helpful. The property is clean. The windshield of the truck at too many bugs.Jay N.
I rented a truck and it was a one way rental; driving over 900 miles. I don't think trucks are maintained like they should be. I had to go through 3 trucks to get a suitable one. The front tires were completely bald. I immediately pointed this out to the location.Anitra C.
The 10' box truck I used had 83,000 miles, and the brakes were not in good condition. In wet conditions, it was tough to brake and the truck would skid. Actually, a little scary. The front tires looked good, so I believe that the brakes may be worn. The HVAC would quit periodically and then start back up minutes later. This location is well managed and I've used it a lot. This particular box truck may need some work.James P.
Help with adjusting the side mirrors. I asked and was told it takes a special hex head tool. No offer to help adjust them. For safety reasons, that should be standard procedure.samuel W.
I have a staging business. We use u-hauls all the time. Everyone at this location is so helpful the trucks are in good shape.Amy M.
We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!Pamela B. | Overall Experience
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.MICHAEL L.
El cliente no dejó un comentario.HENRY M.
El cliente no dejó un comentario.Joy F. | Overall Experience
Very quick pickup and delivery. Quality, well trained staff get you in and out quickly.David Y.
Everyone was FANTASTIC!!! This Cool Springs location should train the entire company about being friendly, helpful, polite, and well-mannered. The vehicle was well maintained and clean. Everyone greeted me as I was unloading.Diane U.
El cliente no dejó un comentario.DANIEL L.
The guys helped me fill a reservation minutes before closing and or understanding when I forgot to bring the dolly back during drop off knowing that I was going to return it within the hour. Good Group.DUSTIN H.
El cliente no dejó un comentario.Lauren A.
El cliente no dejó un comentario.Jui Lung H.
Drop off was quick and easy. ThanksBernardo A.
This location is great! Super well managed!JOHN C.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Barry W.
El cliente no dejó un comentario.Jeffrey A.
El cliente no dejó un comentario.VIRGEL C.
They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.RANDALL T. | First Impressions
El cliente no dejó un comentario.Christopher M.
El cliente no dejó un comentario.GREGORY W.
El cliente no dejó un comentario.KELLY K. | Overall Experience
El cliente no dejó un comentario.Mike K. | First Impressions
El cliente no dejó un comentario.KEVIN J.
El cliente no dejó un comentario.CINDY B.
Just dropped off a trailer; however, in the little time i was there, great customer service -Andy B.
El cliente no dejó un comentario.WILLIAM A.
I never received the email receipt from my rentalEric F.
Location was great. Corporate customer service was abysmal. Tried to call the phone line twice over the course of the move. Waited over 30 minutes each time before giving up. Thought I would try web chat, but couldn't get anyone to respond to that either. Finally sent an email and got a response two days later.HUNTER P.
El cliente no dejó un comentario.ADAM J.
The associate, Jon, was extremely helpful and courteous. Great customer service!Daniel S.
El cliente no dejó un comentario.Kevin N.
Very quick.Mark B.
Not much: the location is very busy, and it's a little rough just getting in and out. Otherwise no complaints at all.Andrew S.
Very polite and professional.Cynthia P.
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.Johnnie H.
Great experience hereSamuel W.
Nothing! Jonathan Jon Brandon Matt Aubrey Alex and Ronnie always take great care of me and others. They all deserve a raise and the praise that will soon be coming due to their outstanding attitudes and customer service.Sean S.
This is best place in town. Staff is greatCarlos C.
El cliente no dejó un comentario.RYAN C.
Always a pleasure to do business with these guys!!!Regina H.
El cliente no dejó un comentario.Kelsey F.
Great bunch of people, helpful and punctual!DANIEL B.
This my 5th rental from this location. They continue to provide great service and equipment.Barry B.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.kitt P.
Very quick and easy drop off. Friendly and efficient. It was perfect. Thanks again.JAMES TIMOTHY H.
Let customers know the TOTAL price after taxes. I was upset to learn how much in taxes I would have to pay and not before the rental. I did not have the extra cost readily available and was upset. Poor business practiceKEVIN M.
Very friendly,professional staff. Very helpfulDARYLL JOHN R.
Location was very helpful and friendlyDARYLL JOHN R.
Best UHaul location & service ever! Such a friendly, helpful group of guys!! I recommend this UHaul as best to do business with. Convenient location at Cool Springs in Brentwood. Will definitely use again. #bestuhaulserviceRanda T.
Very helpful and friendly staff!Darci P. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
Excellent job Uhaul! Even used your moving service marketplace and it worked great. ¡Gracias!ray r. | Overall Experience
The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.KATELYN K. | Overall Experience
Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.Kandace S. | Overall Experience
Very nice storage and trucks too!ray r. | First Impressions
I have been there for years. Really a good facility.REAC L. | Overall Experience
El cliente no dejó un comentario.THOMAS K. | Overall Experience
El cliente no dejó un comentario.Kenneth P. | First Impressions
El cliente no dejó un comentario.ZACH P. | Overall Experience
No issues....nice storage facility.Robert S. | First Impressions
Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.FRANK M. | Overall Experience
El cliente no dejó un comentario.Theodore P. | Online Move In
El cliente no dejó un comentario.daniel y. | First Impressions
El cliente no dejó un comentario.ROBERT COE J. | First Impressions
El cliente no dejó un comentario.Michael M. | Overall Experience
Service was amazing!Alberto B. | First Impressions
By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!ASHLEY R. | First Impressions
All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.Tom S. | First Impressions
Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.Zouhair L. | First Impressions
Excellent Customer Service, Clean Facility, Friendly and HelpfulJACQUITA G. | Overall Experience
El cliente no dejó un comentario.Thomas K. | Overall Experience
The facility closed due to snowChris P. | First Impressions
The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.JACQUITA G. | First Impressions
El cliente no dejó un comentario.Karen Y. | Online Move In
El cliente no dejó un comentario.Cassius P. | First Impressions
El cliente no dejó un comentario.Robert M. | Overall Experience
Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.Cassandra C. | Overall Experience
El cliente no dejó un comentario.john g. | Overall Experience
Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn't be happier with the location and the service that received. Great location! Great Team!VALERIE A. | First Impressions
Amazingmichael q. | First Impressions
I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and crampedbrentwood p. | Overall Experience
This place is amazing!!! After 23hrs on the road we were greeted by the staff who's professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!Shaun W. | First Impressions
El cliente no dejó un comentario.JOHN C. | First Impressions
El cliente no dejó un comentario.Robert W. | First Impressions
Great place - thanks!Mat D. | Overall Experience
El cliente no dejó un comentario.PEGGY S. | Overall Experience
I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn't think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanksdaniel d. | First Impressions
Great, helpful, friendly team. Attended to me quickly.Cassandra C. | First Impressions
The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.Kasey C. | Overall Experience
I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!Julie C. | Overall Experience
El cliente no dejó un comentario.FRANCES H. | Overall Experience
El cliente no dejó un comentario.Jennifer C. | First Impressions
El cliente no dejó un comentario.DAVID L. | Overall Experience
El cliente no dejó un comentario.julie c. | Overall Experience
The staff here was very friendly, professiona, and helpful!Geneva W. | First Impressions
El cliente no dejó un comentario.Johnny C. | Overall Experience
Excellent customer service!!Kristine J. | First Impressions
Jonathan was extremely helpful!Courtney S. | First Impressions
The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.Julie C. | First Impressions
When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.Veronica R. | Overall Experience
El cliente no dejó un comentario.Magen D. | Overall Experience
El cliente no dejó un comentario.roy h. | Overall Experience
This Uhaul storage location is excellent, We have had a great experience.Michele B. | Online Move In
Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.Mark A. | Overall Experience
My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.Omar H. | Overall Experience
El cliente no dejó un comentario.Mark A. | First Impressions
El cliente no dejó un comentario.DANIEL M. | Overall Experience
El cliente no dejó un comentario.Magen D. | First Impressions
El cliente no dejó un comentario.Marcy G. | First Impressions
El cliente no dejó un comentario.Jon-Michael G. | First Impressions
El cliente no dejó un comentario.Jon-Michael G. | Overall Experience
Store is always understaffed waited over one hour to be helped- 12 customers in line only two people workingGary P. | First Impressions
El cliente no dejó un comentario.Michael G. | First Impressions
El cliente no dejó un comentario.Deokyeong C. | First Impressions
El cliente no dejó un comentario.Julie V. | Overall Experience
Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.JOHN D. | Overall Experience
El cliente no dejó un comentario.Hope M. | First Impressions
El cliente no dejó un comentario.Maxwell S. | First Impressions
good experienceJohn R. | Overall Experience
Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve RaySteve R. | First Impressions
El cliente no dejó un comentario.Nicholas Z. | First Impressions
El cliente no dejó un comentario.CINDY B. | Overall Experience
Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.Kenneth O. | First Impressions
The guys were very helpful and made sure I got exactly what I needed.jonathan w. | First Impressions
The staff was professional and helpful. Moving out went quickly!Fran K. | Overall Experience
I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!John D. | Overall Experience
The staff at this location are fantastic. Their consistently great service is really appreciated.Craig M. | Overall Experience
Staff and organization very responsive to the individual needs of the customer.Lily M. | Overall Experience
Staff are the bestWesley M. | Overall Experience
Staff friendly, accommodating and very easy to work with. Great facility!Chris R. | Overall Experience
I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.rob e. | First Impressions
Very clean and well maintained.John Arthur M. | Overall Experience
Nice facilityJohn Arthur M. | First Impressions
I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.James L. | Overall Experience
Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.Narsing V. | Overall Experience
Excellent facoility and staff .Esther C. | Overall Experience
Everyone at this facility was very helpful, and friendly . Very good experience.Andy L. | First Impressions
Worked with me and helped me through the entire process.Leland E. | First Impressions
Excellent service, friendly and helpful staff.Roberta k. | Overall Experience
It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.ROBERT W. | Overall Experience
Very accommodating!Peter K. | First Impressions
The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.Brent L. | First Impressions
ALLpersonnell were very goodkevin w. | First Impressions
Thank you for your customer serviceCecilia M. | First Impressions
Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.gary b. | First Impressions
.Emily C. | First Impressions
No problems John was very helpfulBert F. | First Impressions
Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!MICHAEL C. | First Impressions
Servicios adicionales en esta ubicación
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