Customer Reviews for U-Haul Moving & Storage of Cool Springs

12,617 reviews

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane, After Hours Dropoff Box - In the left door of the two black garage doors .)

(615) 372-0301

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane, After Hours Dropoff Box - In the left door of the two black garage doors .)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck that i rented had 200k miles and tears in the seats. It did not run well and had a ton of play in the steering wheel. It should not be rented out. I will not be back.

Bobby M 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

The staff was friendly and helpful. Very efficient. It took less than an hour for the install.

MEGYN R 
Rating:
5.0

Service was great! Everyone who helped me was friendly and knowledgeable.

Carrie Y 
Rating:
1.0

There was so much miscommunication between uhaul reps and us. Our trip was delayed about 36 hours because of equipment that should have never been on the road. Do better!!

Heather G 
Rating:
5.0

David Frasier is extremely competent, kind, and professional! Best customer service I’ve ever had with U-Haul! Everyone including me should aspire to be more like him! A true asset! Thanks David!

RONALD R 
Rating:
5.0

Excellent customer service, very knowledgeable staff. A+!

Kenneth D 
Rating:
1.0

This was my second time using U-Haul to move. The first time, I did everything online, and it worked perfectly. But oh boy, was I in for a treat the second time around. The mobile app decided to have a meltdown, throwing severe errors at me. As an IT-savvy guy, I tried everything. I uninstalled and reinstalled the app, switched to my desktop and laptop, and even changed my password. But nothing helped—the so-called application kept failing with a 404 error. Seriously, that app is finicky and buggy as hell. You'd think that in the 21st century, an app that's supposed to be the backbone of an online service would actually work. But no, apparently, that's too much to ask. Fortunately, the human beings at the counter were professionals and helped me out a lot. I printed my reservation so they could catch up with my booking. Had I not been prepared, who knows what kind of disaster would have unfolded. Do something with it. Either stick to the old fasioned way or dont advertise this buggy stuff.

JAN J 
Rating:
5.0

Customer did not leave a comment.

Todd J 
Rating:
5.0

Nothing, great service.

Maurice N 
Rating:
5.0

Picking up and dropping off the trailer was easy and staff was exceptionally nice and helpful.

michelle c 
Rating:
3.0

My bill was wrong. Robert was no help very angry and un professional. He finally hung up on me. Ill have a talk with him next time.

William k 
Rating:
5.0

This place is the best in town. Clean, friendly, good equipment.

Carlos C 
Rating:
5.0

All went perfect. Drop off was easy too

Maria D 
Rating:
5.0

Customer did not leave a comment.

Tammy C 
Rating:
5.0

Customer did not leave a comment.

Jim S 
Rating:
4.0

Customer did not leave a comment.

Michelle C 
Rating:
5.0

Great employees and great facility!

Michael E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfred G 
Rating:
5.0

The air conditioner was broke the whole time.

Andrea S 
Rating:
5.0

Service was great, my check out person was very informative and knowledgeable.

Toni W 
Rating:
5.0

Customer did not leave a comment.

Ryan F 
Rating:
5.0

Customer did not leave a comment.

Michael F 
Rating:
5.0

The staff here does a great job! I would say at this time they would not have to improve anything on their part. You can tell they do a great job by the amount of customer volume that goes through this location. Always pleasure to deal with.

Bradford D 
Rating:
5.0

Customer did not leave a comment.

WESLEY M 
Rating:
5.0

The sales associate was very courteous and spoke pleasantly professional the entire time.

James H 
Rating:
5.0

Customer did not leave a comment.

Keith B 
Rating:
5.0

Customer did not leave a comment.

Mike E 
Rating:
5.0

Very friendly lady who was well knowledgeable and served in a timely manner! The guy that received the vehicle back was very efficient as well. Very very pleased.

Tatiana F 
Rating:
3.0

Customer did not leave a comment.

Hayley K 
Rating:
4.0

Too often the driveways and parking spaces are extremely overcrowded and difficult to navigate. Also, to help resolve issues related to this the staff often must go out to move vehicles around, leaving the store unattended for several minutes at a time …. Making it more time consuming than necessary to purchase moving materials

bruce p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon H 
Rating:
5.0

Customer did not leave a comment.

LOIS J 
Rating:
3.0

Reservation was fine, but computer unable to print out my contract. Hitch did not have a safety pin, only tension locking mechanism. Worrisome at best.

Thomas M 
Rating:
5.0

Totally satisfied.

Kathryn L 
Rating:
5.0

Customer did not leave a comment.

Dale M 
Rating:
4.0

Unfortunately I do not remember the name, but I used uhaul ONLY because of the service provided by the representative there

dariusz s 
Rating:
5.0

Recommended!! 😊

Luis P 
Rating:
4.0

Was told to park in a customer parking spot. But they where all full. Over 20 cars but only 4 customers in the store. Who owns all the cars in the customer parking spots? 2 Tires on the trailer where bald. Back right tire had a gash in the bald tread, Was worried but it lasted. Feel sorry for the next customer.

Paul J 
Rating:
4.0

Customer did not leave a comment.

Hayley K 
Rating:
5.0

Staff was friendly, professional and helped us get the right truck for the job!

Lisa W 
Rating:
4.0

The customer service team was excellent. They made sure we had everything we needed and ran out into the rain so we wouldn’t have to. The location was busy and lines were long but the team did everything they could to make it quick and easy.

Randal F 
Rating:
5.0

Customer did not leave a comment.

Rachael P 
Rating:
5.0

Customer did not leave a comment.

MARK F 
Rating:
5.0

Customer did not leave a comment.

Dhinakaran J 
Rating:
4.0

Customer did not leave a comment.

Calvin W  |  First Impressions 
Rating:
5.0

The truck previously had a smoker. It was difficult for a non smoker. The engine light was on for most of the day. That had us concerned. The staff, location and price were all spot on.

Mario V 
Rating:
3.0

First they charged me extra gas when I put it back where it was, I had photos to prove that so they did refund me. Then I called to extend time just for 2 hours and no problem, didn’t know I was gonna be charged for an entire day, when I called they never told me that.

Meagan W 
Rating:
1.0

I ranked this poor solely because of your requirement for facial recognition to do service. I will not use your service again because of this. The folks at the center were great and I hate to rate their location poor but I can't let this pass. I hope after each transaction, that the photos taken are deleted from all your files. I have used UHAUL many times and thought I had been a good customer but to me the facial reg photo is over the line.

BOBBY H 
Rating:
5.0

Customer did not leave a comment.

QINGDU L 
Rating:
5.0

Cant rememer the young man's name but he was super helpful

gary m 
Rating:
5.0

I usually work with John and he is great!

Thomas B 
Rating:
4.0

Customer did not leave a comment.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Ryan F 
Rating:
5.0

Everyone we encountered was very pleasant during pick up and drop off. Equipment was in great condition and worked perfectly.

William D 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Nothing. Uhaul made this move easy.

Georgia B 
Rating:
4.0

Waiting in line in the morning was painful. Once waited on… everything was smooth. Gentleman who waited on me was patient. I know they were very busy this morning when I arrived. The drop off was painless, quick, professional. This U-Haul is a good one but they have their hands full with very little customer parking and room to handle simultaneous drop offs.

John L 
Rating:
5.0

I was in and out in under 5 minutes, literally. They met me as I drove in, unhitched the trailer, had me sign a document, and I was off. Extremely efficient and pleasant experience.

Timothy G 
Rating:
4.0

Customer did not leave a comment.

Christopher H 
Rating:
5.0

Eddie Green was amazing!!! Drop of was smooth, location was clean, Eddie answered all of questions with confidence and ease. Thank you!!!

Carrie B 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

None

CRISTINE M 
Rating:
5.0

Customer did not leave a comment.

Margaret F 
Rating:
3.0

The staff is great, very knowledgeable and helpful, trailer was as expected and cost effective. What needs improved is for those who have everything done online and have an appointment time for pick-up have to wait in line with walk ins. We should be staged and ready to grab and go, not wait for extended periods of time queued in line on a first come first sever basis.

kurt o 
Rating:
5.0

Staff was great

Michael B 
Rating:
5.0

This experience started off very rocky. Not with this location but Uhaul overall. The online process needs some serious work. The van was EXACTLY what I needed and worked wonderful. I could not get the passenger side mirrors to adjust properly but that was most likely user error.

Annette L 
Rating:
5.0

The staff works hard and fast to get you in and out. Great team

Chad T 
Rating:
5.0

Customer did not leave a comment.

Steve Z 
Rating:
5.0

Customer did not leave a comment.

Nancy B 
Rating:
4.0

Customer did not leave a comment.

Jackie M 
Rating:
4.0

Speedy pickup at the location . Nice lady. I did not get all the blankets ( 1 dozen ) only six were on the truck. Did have my own for the move. Did get a credit on that.

Michael P 
Rating:
5.0

Customer did not leave a comment.

Kai F 
Rating:
4.0

Customer did not leave a comment.

Sujane W 
Rating:
5.0

Customer did not leave a comment.

Wiley C 
Rating:
5.0

Customer did not leave a comment.

Karen L 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

We had to wait a bit for our uhaul to be brought around because the lot was so congested with all uhauls and positioning. Nothing the employees could control but definitely something to see if there is a way to fix

Courtney D 
Rating:
5.0

Customer did not leave a comment.

Barry S 
Rating:
5.0

The Uhaul app and website are just awful and not user friendy. After hours check in on app is next to impossible!

Robert R 
Rating:
5.0

Cant remember his name but the associate that rented my truck and helped me was very kind caring and attentive. He deserves recognition for his customer service. Top notch.

Wynn S 
Rating:
5.0

Seemed under staffed which led to longer wait times.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Mark L 
Rating:
5.0

The young man who checked me out and hooked me up was the best and most thorough job I’ve ever had at U-Haul. Excellent job!

James B 
Rating:
5.0

Customer did not leave a comment.

Michael N 
Rating:
3.0

Not many places to park after hours all spots were full for after hours returns

Heather G 
Rating:
5.0

Customer did not leave a comment.

George B  |  Overall Experience 
Rating:
4.0

No space to park when we brought the vehicle in. But the staff was helpful

Prateek G 
Rating:
4.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Alan P 
Rating:
5.0

Employees were great to work with. Informative, pleasant, and great customer service

Charles C 
Rating:
5.0

Customer did not leave a comment.

George B 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer Service was great & the truck was clean. However, the truck was older & the AC was not great.

Jon H 
Rating:
1.0

Interior dimensions on U-Haul website incorrect for 6'x12' trailer. Website states 12' 3" length, but actual was 11' 10.5". This is a problem when you are moving something exactly 12' long. Agent suggested I switch to 15' van and assured me that it was 12' long inside. When I got home, I realized it was also just under 12' long. I had to go back for third time to get a 17' van. Worst of all is that they seemed irritated with ME that I could not use the smaller trailer or van.

John Q 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Truck smelled very heavy of cigarette smoke.

CARMEN R 
Rating:
5.0

Customer did not leave a comment.

Paul T 
Rating:
5.0

Excellent experience renting a truck for my move. So professional and accommodating. Especially Jeanne Tesat! She went above and beyond! Thank you!

lisa k 
Rating:
4.0

Let people know when they first pull in, that they do not have to go inside to check in.

Jeannette D 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
4.0

Customer did not leave a comment.

Steve V 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Very friendly staff

john c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER B  |  First Impressions 
Rating:
5.0

Jeanette was very friendly, patient and accommodating. It was very comforting to work with someone so nice and helpful during the stresses of moving. I was proud to be moving to Nashville. The entire process was so easy and the advice given very helpful.

Julian G  |  First Impressions 
Rating:
5.0

I had an exceptional experience with Eddie and Robert at U-Haul. They were incredibly helpful and went above and beyond to ensure everything went smoothly with my move. Their professionalism and friendliness made the process stress-free. I highly recommend their services to anyone in need of moving assistance. Thank you, Eddie and Robert, and U-Haul!

Julian R  |  First Impressions 
Rating:
5.0

Special shout out to agent Jeanne Tesar for her efficient and friendly help closing out the storage unit and arranging a 10’ truck. She’s great!

Dave H  |  Overall Experience 
Rating:
5.0

The manager Jon Y. is awesome. We rented a 26’ truck to empty our units and he pulled the truck near the units for us as the driveways were narrow and difficult to navigate. The staff were all extremely helpful. Fantastic service.

AMELIA G  |  Overall Experience 
Rating:
3.0

The only issue, although a significant one, is there is never space to park. To many U-Haul trucks for that lot. Very difficult to get in and out of.

john k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara B  |  First Impressions 
Rating:
3.0

Essentially, you are spending $110 or over $1,200 on something the size of a closet (at best). As a result, you want to use the space as short as possible. U-Haul needs to consider tiered pricing based on length of rental.

Paul C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric s  |  Overall Experience 
Rating:
3.0

U-Haul vehicles out all over the place never any place for customer to park

Jennifer C  |  Overall Experience 
Rating:
4.0

The parking lot at the storage facility was very tight for our 26 foot rental truck, and the entry was blocked by several other trucks, but the manager Jon was awesome and pulled our truck all the way in and to our unit skillfully. It was a tight lot with many rentals on it, but the staff made it easy. There were a few other logistics issues/IT glitches as well, but the staff fixed each of these and solved all problems. Many thanks to Jon and his team!

AMELIA G  |  First Impressions 
Rating:
4.0

Jon , Brandon, Robert and all the personal were great. This is a very busy place of business. Thank you u-haul also for your clean convenient bathrooms.

Sylvia Y  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

john k  |  Online Move In 
Rating:
4.0

I would definitely recommend the services of U-Haul if you’re checking in during business hours. I would not recommend the services if checking in after hours. The mobile app has a lot of issues.

Carrie C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B  |  First Impressions 
Rating:
5.0

They are the BEST AT CUSTOMER SATISFACTION I WILL ALWAYS USE THAT LOCATION

Gloria B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oana S  |  Overall Experience 
Rating:
5.0

Jon leads by example works hard and his employees work equally as hard. They all know their jobs and maintain the facility and fleet with attention to detail. I would recommend this facility to anyone. They go above and beyond helping customers. If you haven’t noticed these day it is almost impossible to find good customer service in any business and companies it’s lost art “customer service”.

WILLIAM C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOE P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Suresh R  |  Overall Experience 
Rating:
2.0

I am giving a bad rating because when I got there, they had no record of my reservation. They had to redo the whole thing even though I showed them my confirmation. That was very time-consuming. Plus, I’m being charged for the next month rent even though I moved out. So this has been worrisome.

patricia p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUNCAN D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassius P  |  Overall Experience 
Rating:
1.0

Website is awful. Still unable to login for 2 months. Bad / unsatisfactory experiences constantly while connecting for service on the phone. Supporting (IT) systems is truly awful and no one laid any attention to it for years. This is a place to stay away from. Not at all happy.

NAGA R  |  First Impressions 
Rating:
1.0

Also worked here. If I could sue I would. They are the worst imaginable and I tell everyone to move out of there. They did a lot of illegal behind the scene stuff.

Ryder E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nikia L  |  Overall Experience 
Rating:
5.0

So easy and convenient, will definitely recommend

Wynn S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STACEY B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nathan H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noel N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary W  |  Overall Experience 
Rating:
1.0

Well I moved out on 7/21 not 8/21. And my unit was flooded and destroyed a lot of my personal belongings. I had no way to be compensated for the damage. Which should be the responsibility of the facility since the unit was damaged.

Heather R  |  Overall Experience 
Rating:
5.0

Found to have a screw in vehicle’s rear tire after loading trailer and driving down the road. Returned to Mallory U-haul. They were very helpful and prompt in helping me remove trailer to allow my tire to be fixed and then upon return reattached everything. Tough complication was handled very well especially given that it was high 90 degrees and miserable outside.

Richard M  |  Overall Experience 
Rating:
5.0

Excellent facility and staff

Richard H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wanda J  |  Overall Experience 
Rating:
5.0

Jon and most especially Jeanne were awesome. Especially since it was almost 100 degrees outside and they were still pleasant. I appreciate that kind of customer service.

Spencer N  |  First Impressions 
Rating:
5.0

Safe and secure location, will use again!

Johnny B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy C  |  First Impressions 
Rating:
5.0

Just what we needed. Staff was amazing!

Harry A  |  Overall Experience 
Rating:
5.0

This is the friendliest staffed and they’re on top of their game was for the storage and the U-Haul rental the best customer service I’ve experienced in several years since the decline of customer service in America role models

WILLIAM C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakesha r  |  Overall Experience 
Rating:
5.0

Patient, kind and friendly. Thank you

Daniel C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michelle G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie W  |  Overall Experience 
Rating:
3.0

Everything was a mix up unit was not saved under my name and it seems like everyone had the same complaints

MICHEL F  |  Overall Experience 
Rating:
5.0

Nice customer service support.

Laurie S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN S  |  Online Move In 
Rating:
5.0

Thank you Jeannie!

Brent K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn M  |  First Impressions 
Rating:
5.0

Staff was very helpful and very friendly I would use the facility and the truck rental again as the need arises.

Johnny W  |  Overall Experience 
Rating:
5.0

Jeanne, Jon, and the other staff member did an excellent job providing their service. They were clear and helpful and everything was prompt and on time when they said it would be. Other locations of Uhaul were not managed as well as this one and I would highly recommend the Brentwood location to anyone as they really know what they are doing and can answer any question you might have. I'm very happy and satisfied with the staff there. Regards, K. W. Murphy

Kevin M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kelly c  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ryan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverly P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Johanna T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMERON S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUNCAN D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

isaiah s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail W  |  First Impressions 
Rating:
5.0

It’s nice to have all those necessary dollies and stuff I appreciate it. Thank you.

Bunyodbek B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vlad Z  |  Overall Experience 
Rating:
5.0

All staff were very kind & helpful! Appreciated the excellent customer service. God bless all of you!

Retha B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alfred M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christine s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra J  |  Overall Experience 
Rating:
5.0

Have moved and lived in five states and can say without any hesitation, this facility is the best. Always helpful and responsive. Very pleased and can't be any better than this!

MICHAEL C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra J  |  First Impressions 
Rating:
4.0

Move in date was Friday, Dec 16th. I came in to check in at desk and told girl my ex was coming to pick up truck so I didn't hav to drive. I also switched my storage unit from a 10x10 to a 10x15 with her. When ex got there, she told him a unit that was a 10x10 unit, not the correct one, the 10x15 that was just changed. All the stuff was cramped in storage causing some damages. He had ask for a bigger unit, she said there was not any. Sorry, she did not pay attention to what she changed. It was busy but still should have been doe correct. Free 1st month with truck rental and would hope a 2nd month as well based on this incident. Johanna Thompson

Johanna T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janie G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naicia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA Q  |  First Impressions 
Rating:
4.0

Good job! Nicely managed facility. Good experience.

Theodore P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT F  |  Overall Experience 
Rating:
2.0

Someone designed this huge facility with only ONE elevator, which often breaks down. Staff is slow to get repairs done. I was even told one time to use the stairs when I was loading my 3rd floor unit. Unbelievable! The dock is frequently full of UHaul equipment being parked there simply for lack of room in the lot. An inaccessible loading dock is unacceptable considering the money I paid you. The new manager has business cards that say “text me” and I’ll help, but he rarely answers calls, texts or emails.

James W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajan C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tate H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Requitta B  |  First Impressions 
Rating:
4.0

Not enough staff or work not deligated to right people. I had 1 lick and had been in line for maybe 20 min. Bout the time it’s my turn and remember have one lock.the gentleman didn’t say be with in min. Just walked outside maybe 5-8 min. To finally check out everything else was great.

ROBERT G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SLOAN M  |  Overall Experience 
Rating:
5.0

Greatest uhaul operation anywhere. Manager Jon is fantastic.

wilder e  |  Overall Experience 
Rating:
3.0

The lady who helped me was so good! However I did wait over an HOUR in line with about 6 people in front of me! The poor girl was running everything herself! She would check people in and run and get a truck and come back. There was 1 other employee that was around but he didn’t take any costumers. He just sat down and came and left over and over.

KARI S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gilbert H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

specialty f  |  Overall Experience 
Rating:
4.0

The manager John was excellent and helpful and courteous as well as his entire team and staff. We rented there for more than a year we had two storage units and they were top notch professionals. They were always courteous friendly helpful and even when we got our trucks John went to great lengths to make sure everything was right and our vehicles were available to be used and the individuals working were very knowledgeable and courteous and helpful. . I would recommend the Brentwood Yuhong Tennessee to anyone they are top notch and professional and helpful and courteous and friendly.

JERRY B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mia P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason W  |  Overall Experience 
Rating:
5.0

Very busy U-Haul location however it is easy to use remote access features. Storage is clean and well lit, I always felt safe.

Amy Z  |  Overall Experience 
Rating:
2.0

I had reserved indoor storage, they gave me an outdoor storage. Told me it was a website issue. They charged me same for an outdoor storage as well.

Bhushan S  |  Overall Experience 
Rating:
5.0

All around a very nice experience!

Jonathan T  |  First Impressions 
Rating:
4.0

Your office needs more workers. This location is busy and has been a one man show at times. I waited in line for over an hour one morning because there was again one person checking others in and out ABD pulling the trucks up and attaching hitches while we all waited. UHAUL needs to get some help in there

Leah H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN H  |  Overall Experience 
Rating: