Customer Reviews for U-Haul Moving & Storage of Cool Springs

11,313 comentarios

1691 Mallory Ln   Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

(615) 372-0301

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 372-0301

1691 Mallory Ln
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lourdes H. 
Clasificación:
4.0

El cliente no dejó un comentario.

don P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David E. 
Clasificación:
5.0

Everything was great!

Briana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEDMANN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

Very friendly staff. This was a pleasant experience.

Sharon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nandagopal P. 
Clasificación:
5.0

So.....this will be a double edged sword....for me PERSONALLY, I think of this as a POSITIVE outcome. You may not...but, you have to be the judge. This particular location did not have a hitch installer technician on duty the day I came in to ask for some help with that. I completely understand scheduling and having a day off. It was just inconvenient for me, since I had to load that day and leave early the next morning to drive out of state. I had already done the receiver install and most of the wiring, just needed to finish routing through the firewall and hooking to the battery, and check the torque specs on the receiver bolts. Now, the negative is that the tech had the day off. The VERY POSITIVE is, I can do all that, and I did do it because they let me have access and space to tools and supplies (a butt-crimp connector by the way was all I needed) and I did it myself. I am able, you might not, so don't forget to plan your pickup/installation around that situation!!! Just make sure there is a tech when you need it. Other than that, the process was smooth, trouble free, and I am very happy!

Donald W. 
Clasificación:
5.0

The staff was great and knowledgeable. They answered all my questions with honesty and handled the entire process professionally. The installation process was completed quickly and properly. Gracias.

Iker S. 
Clasificación:
5.0

Very nice, clean facility. Personnel were well trained and professional Experienced no problems whatsoever. Would recommend a friend.

Odell B. 
Clasificación:
5.0

always good service

Amy M. 
Clasificación:
5.0

Ethan was the agent that took care of my rental needs. He did an outstanding job. I would come back to this location because of his friendly manner and knowledge of the rental process. The agent that checked us out was also very helpful.

Lemuel W. 
Clasificación:
5.0

The girl was very helpful.

Kosin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

david g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve E. 
Clasificación:
5.0

The online check in process is ridiculous. First, I consistently got time outs… probably 6 during the process. Second, it took 30 minutes to complete. Would have been much quicker and less frustrating to just wait in line instead.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn L. 
Clasificación:
4.0

Only one person available had to wait

BRIAN M. 
Clasificación:
5.0

Dropped off and done in less than 10 minutes. Attendant has friendly and helpful. Good communication and zero conflicts.

Victor F. 
Clasificación:
5.0

Everything was fantastic. I appreciated the level of customer service. They explained everything well, and the work was completed on time. :-)

Brooke A. 
Clasificación:
5.0

Kind and helpful employee.

Brandon C. 
Clasificación:
5.0

Avoid the use of your call center, just let the phone ring through to the location. That is the only way I was able to get things done.

Martin K. 
Clasificación:
2.0

I was given no instructions about adjusting mirrors seat etc and it seems overpriced. $70 for 2 hours of local moving is excessive.

Katelyn L. 
Clasificación:
5.0

After hours trailer drop-off was smooth. Well-lit lot.

John R. 
Clasificación:
5.0

Always treat you well here.

CARLOS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leslie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Truck worked great, missing arm rest on driver's side. Saturday day was busy understandably. Could have used an extra check out person. Took 30 minutes to get through the line but personal were very friendly and accommodating.

Lee E. 
Clasificación:
5.0

This location,staffing, & overall customer service are always Outstanding. The rental I used this weekend should be discounted or decommissioned. Very worn.

GLENN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy J. 
Clasificación:
5.0

Had an incredible customer service experience and will definitely consider this U-Haul location as our first choice for moving needs in future. The gentleman who took our order at the store was very professional and friendly and would like to recognize him.

Nick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Z. 
Clasificación:
5.0

Excellent service and rental van! Highly recommend U-Haul of Cool Springs at 1691 Mallory LN, Brentwood, TN

Jon L. 
Clasificación:
5.0

Jon is a true asset. He goes above and beyond. He really helped me in a pinch. Jeanne is great too. These employees are top notch and this location is the best.

Melissa S. 
Clasificación:
4.0

Gracias

Tommy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Using your phone app to pick up the vehicle was awkward at best. Why do you need so much ID? When I rent with Avis, I go straight to my car and the keys are in it. All Avis requires is a drivers license and a credit card.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

Excellent customer service as always… John and Brandon both are unmatched in customer service!

eric H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

The worst truck I've rented transmission would not shift very poor maintenance to say the least

deloris C. 
Clasificación:
5.0

Have moved and lived in five states and can say without any hesitation, this facility is the best. Always helpful and responsive. Very pleased and can't be any better than this!

MICHAEL C.  |  First Impressions 
Clasificación:
5.0

This location did a wonderful job. Rep was fantastic and super helpful.

Nathaniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasheena P. 
Clasificación:
5.0

The check in attendant was great and the software used to check in was awesome. When I returned the trailer the person unhooking the trailer was the best!!

Kevin M. 
Clasificación:
5.0

The gentleman helping me was extremely helpful, courteous and friendly. They were so patient and accommodating and really helped me out a ton. Grateful that he made my move that much more convenient. Gracias

Mark B. 
Clasificación:
5.0

John is very helpful not sure what more you can do at this time.

Soubonh P. 
Clasificación:
1.0

Didn't go

Joshua G. 
Clasificación:
2.0

Waited 25 minutes waiting to be waited on. Only one-person in front of me. U-Haul check-in person kept going outside to answer questions from another U-Haul person e.g., was the new grill in yet, come look at this truck, etc. I will never rent from U-Haul again. Not enough people to check you out. U-Haul needs to train all employees to check out customers when more than one customer is waiting. Truck had 182,650 miles on it and the steering was really loose and hard to keep on the road. Totally unsafe!

William Robinson R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
3.0

difficult driving.. steering wheel alignment wrong..i will upload the video as well shortly

Prasanth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasheena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

W. Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra J.  |  First Impressions 
Clasificación:
4.0

Truck pulled to the right. Steering wheel tilted to the left, and the wiper blades were completely worn out which was a big problem because we had a terrible snow/sleet storm that night. Gas was only at 3/8 full when I got it, which made it a pain to get the level right when returning. The tool to help you add the right amount of gas to get to a certain tank level was way off. Other than that the people at the facility were nice and helpful. It was nice that they let me park my car there while I used the truck.

Todd F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry B. 
Clasificación:
5.0

Excellent personal service. Thank you.

Douglas J. 
Clasificación:
4.0

Staffing issues during drop off made it take about 30-minutes but the lady supporting me was so very nice and helpful. I am still in need of my checkout receipt. Thanks!!

steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S. 
Clasificación:
4.0

Move in date was Friday, Dec 16th. I came in to check in at desk and told girl my ex was coming to pick up truck so I didn't hav to drive. I also switched my storage unit from a 10x10 to a 10x15 with her. When ex got there, she told him a unit that was a 10x10 unit, not the correct one, the 10x15 that was just changed. All the stuff was cramped in storage causing some damages. He had ask for a bigger unit, she said there was not any. Sorry, she did not pay attention to what she changed. It was busy but still should have been doe correct. Free 1st month with truck rental and would hope a 2nd month as well based on this incident. Johanna Thompson

Johanna T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin B. 
Clasificación:
5.0

good costumer service

Santiago L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan W. 
Clasificación:
5.0

Email the financial statement when you rent it I got a paper copy but I like to have one email to me also probably when I was through I think that how it works but it everything was good work perfect good job U-Haul

Wade M. 
Clasificación:
5.0

Fantastic location. Best staff of any U-Haul I've been to. Pleasant and helpful. ¡Gracias!

Melissa S. 
Clasificación:
5.0

The staff at this location is so nice and it is a pleasure renting at this location. Truly, the best Uhaul store! Such a great staff!

Melissa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
3.0

Very quick drop off. Staff were very personable.

William L. 
Clasificación:
5.0

I keep getting these emails for Jeramie (Jay). His email address is jknoop@trilliumconstruction.net. The email address on his account for some reason is jwakeman@trilliumconstruction.net. Please remove that one and change it to Jay's email address please.

Jeramie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barton C. 
Clasificación:
5.0

Under staffed for a Sat. morning. They were busy. Had to wait pretty long to get waited on. After that all was fast.

Lee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

Very helpful staff

Joshua M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JP R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shelby N. 
Clasificación:
5.0

I have always received good service at this location.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Your check in procedure that makes me use my smart phone irritates me.

Jeffrey K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thad E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fannie P. 
Clasificación:
5.0

I had a great customer representative at the Cool Springs location. She's a very nice lady and y'all are lucky to have her! Very friendly and customer oriented! Great work uhaul!

Cole E. 
Clasificación:
5.0

El cliente no dejó un comentario.

erick D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naicia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA Q.  |  First Impressions 
Clasificación:
4.0

Good job! Nicely managed facility. Good experience.

Theodore P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT F.  |  Overall Experience 
Clasificación:
2.0

Someone designed this huge facility with only ONE elevator, which often breaks down. Staff is slow to get repairs done. I was even told one time to use the stairs when I was loading my 3rd floor unit. Unbelievable! The dock is frequently full of UHaul equipment being parked there simply for lack of room in the lot. An inaccessible loading dock is unacceptable considering the money I paid you. The new manager has business cards that say "text me" and I'll help, but he rarely answers calls, texts or emails.

James W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rajan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tate H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Requitta B.  |  First Impressions 
Clasificación:
4.0

Not enough staff or work not deligated to right people. I had 1 lick and had been in line for maybe 20 min. Bout the time it's my turn and remember have one lock.the gentleman didn't say be with in min. Just walked outside maybe 5-8 min. To finally check out everything else was great.

ROBERT G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Greatest uhaul operation anywhere. Manager Jon is fantastic.

wilder e.  |  Overall Experience 
Clasificación:
3.0

The lady who helped me was so good! However I did wait over an HOUR in line with about 6 people in front of me! The poor girl was running everything herself! She would check people in and run and get a truck and come back. There was 1 other employee that was around but he didn't take any costumers. He just sat down and came and left over and over.

KARI S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

specialty f.  |  Overall Experience 
Clasificación:
4.0

The manager John was excellent and helpful and courteous as well as his entire team and staff. We rented there for more than a year we had two storage units and they were top notch professionals. They were always courteous friendly helpful and even when we got our trucks John went to great lengths to make sure everything was right and our vehicles were available to be used and the individuals working were very knowledgeable and courteous and helpful. . I would recommend the Brentwood Yuhong Tennessee to anyone they are top notch and professional and helpful and courteous and friendly.

JERRY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W.  |  Overall Experience 
Clasificación:
5.0

Very busy U-Haul location however it is easy to use remote access features. Storage is clean and well lit, I always felt safe.

Amy Z.  |  Overall Experience 
Clasificación:
2.0

I had reserved indoor storage, they gave me an outdoor storage. Told me it was a website issue. They charged me same for an outdoor storage as well.

Bhushan S.  |  Overall Experience 
Clasificación:
5.0

All around a very nice experience!

Jonathan T.  |  First Impressions 
Clasificación:
4.0

Your office needs more workers. This location is busy and has been a one man show at times. I waited in line for over an hour one morning because there was again one person checking others in and out ABD pulling the trucks up and attaching hitches while we all waited. UHAUL needs to get some help in there

Leah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN H.  |  Overall Experience 
Clasificación:
3.0

ND

anna s.  |  First Impressions 
Clasificación:
5.0

I relocated to TN and need to store my household items until my new house was ready. Friendly staff and very accommodating.

Beverly P.  |  First Impressions 
Clasificación:
3.0

I would like to have rated it much higher for services but the faculty had a lot of rat dropping I swept up so I have had to open all boxes outside for fear of them in the house also had a lizard we found same results!! Where my unit were was very hot! I was paying all these months for environmentally secure units and it obviously was not!

Christine D.  |  Overall Experience 
Clasificación:
5.0

Far over and beyond service and courtesy.

wilder e.  |  First Impressions 
Clasificación:
5.0

Consider lighting in the units themselves.

Joao T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanelle W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew H.  |  Overall Experience 
Clasificación:
5.0

Brentwood TN - Great UHaul staff, kind, very helpful, great experience on rental and storage . Thank you guys.

Lorraine S.  |  First Impressions 
Clasificación:
5.0

Jon and his staff consistently deliver great customer service. During the COVID epidemic, change has been the only constant. Jon really helps when things don't go quite as planned. Best storage and moving company in Nashville...in my opinion!

Michael C.  |  Overall Experience 
Clasificación:
3.0

You didn’t explain how to activate my access code.

Paul B.  |  Online Move In 
Clasificación:
5.0

We had some issues with the movers not getting everything in the storage units and the staff was wonderful to let us know. The staff always let me know if we had an issue which was great because we could get it taken care of.

Elizabeth K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzan H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leah H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee l.  |  First Impressions 
Clasificación:
5.0

The staff was incredibly friendly and attentive even though it was a very humid 4th of July. They went above and beyond in every way. ¡Gracias!

Dean G.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Jon the manager was extremely helpful and process was very easy

George B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg G.  |  Overall Experience 
Clasificación:
5.0

I'm very pleased I chose THIS Uhaul Storage. The truck & Storage package made this move an easy choice.

KARLA R.  |  First Impressions 
Clasificación:
5.0

I used U-Haul storage at Mallory Lane for 7 years and have absolutely no complaints! Highly recommend them.

Monica S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane O.  |  First Impressions 
Clasificación:
5.0

Great facility and great service

Chris P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yin M.  |  First Impressions 
Clasificación:
5.0

Only issue is very tight space. We had to rent a truck from Uhaul to transfer to our trailer offsite. This was double work fore us and mire costly.

Gregg W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H.  |  First Impressions 
Clasificación:
3.0

I was told my unit could fit the contents of a 1200sqft apartment, my apartment was only 760sqft and I couldn't fit a lot of my stuff in and had to stack things up to the ceiling. Everything was great other than the misrepresentation.

Emily H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

SHIVA PRASAD K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew H.  |  First Impressions 
Clasificación:
2.0

The unit was filled with rat poop. Whether or not you sweep out the other units before people see, you have a rat infestation, and that's disgusting. Throwing poison in there doesn't change the fact I had to worry about all of my stuff getting ruined by rats or their bacteria. The staff is great. The facility is not.

AUSTIN J.  |  Overall Experience 
Clasificación:
5.0

Thank you for providing a secure place for our treasures!

leslie n.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barton W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Alexandra C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffani S.  |  Overall Experience 
Clasificación:
5.0

This U-Haul facility is outstanding! By far the best I've seen or used.

colleen c.  |  Overall Experience 
Clasificación:
4.0

It is difficult to find a parking spot and there were trailers located in every available spot. I hope the parking issue is short lived.

DAVID C.  |  First Impressions 
Clasificación:
4.0

The only real negative was there was both dead & live spiders in our unit - the movers said they appeared to be brown recluse spiders.

Steve R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannon P.  |  Overall Experience 
Clasificación:
5.0

Our experiences with your facility are consistently excellent. This move in was no exception. Keep up the good work!

Krista S.  |  First Impressions 
Clasificación:
2.0

Despite the above postive response, 2 things not asked were cost and actual access. I moved to a storage facility with twice the room for roughly the same cost. And multiple times I drove over there during off hours to find that all of the parking spaces to load/unload were filled up by or blocked by U-haul trucks and trailers. Very frustrating.

STUART W.  |  Overall Experience 
Clasificación:
5.0

Solo no me gustó el cobro del seguro sin pedirlo

Edifer r.  |  First Impressions 
Clasificación:
5.0

Thank you Uhaul staff, you have made this process effortless.

ROBERTA B.  |  Overall Experience 
Clasificación:
5.0

The manager and the overall customer service were outstanding! I had just come in from a long one-way truck haul with a car dolly. They made the process easy and stress-free. Also rented a storage unit. Highly recommend this facility!

colleen c.  |  First Impressions 
Clasificación:
5.0

I've always had good experiences here. The staff is hard working and helpful

Andrew S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua M.  |  First Impressions 
Clasificación:
3.0

Too busy and hectic. Hard to find parking space by the dock.

Benno B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

leonard w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M.  |  First Impressions 
Clasificación:
5.0

Staff is very nice and helpful

JAMES P.  |  Overall Experience 
Clasificación:
5.0

All staff are polite, personable and professional. They're extremely helpful no matter the task at hand. I made a "major" error and rather make a big deal out of the situation, it was handle in the most "customer friendly" approach, knowing I was completely embarrassed. I've been in several times since and am not the least bit uncomfortable.

Alicia H.  |  First Impressions 
Clasificación:
5.0

Compared to my previous Uhaul experience, this facility in Tennessee was excellent and should be a model on professionalism and their layout of operations was excellent.

Scott Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John R.  |  Overall Experience 
Clasificación:
4.0

Rental Rep was very helpful and patient. Se showed me a few units until finding the right one. She gave me the special rate with out having to ask. I only saw that the hallways were small. Location is convenient.

ROBERTA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary Alice W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
5.0

A FANTASTIC place!!! All the employees were helpful and friendly!!!! The entire dwelling was clean and neat. They do need a bigger parking lot. All uhaul managers and employees should be trained by Jonathan and his staff!!!!

Diane U.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful to us, polite and kind. Excellent service! Thank you!

David B.  |  First Impressions 
Clasificación:
5.0

We had a great experience with the staff and location! Staff very friendly and helpful. The location is very clean and secure.

VALERIE A.  |  Overall Experience 
Clasificación:
5.0

EVERYONE was FANTASTIC!!!!!

Diane U.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
1.0

We could rarely find a place to park at the unloading zone to load and unload or load items. Most spaces were blocked by Uhaul trucks and a couple of cars that had rented trucks, but were not actively unloading or loading and needing the dock. On several different occasions we asked that someone please move a UHaul vehicle so we could pull up to the large loading dock (it fits about 8-10 vehicles, all spaces blocked) and they would not. They were never busy, so it was not a staffing issue. One time, they witnessed us struggling to get things to our vehicle (if not pulled to the dock it is hard to get to. your car) and one guy just kept using a week blower on the drive when we had begged them to move a truck so we could unload easily. Will NEVER go back to that location. STAY AWAY if you need access to your indoor storage facility!

Pamela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy F.  |  Overall Experience 
Clasificación:
5.0

They were so helpful and the facility was exceptionally maintained. I felt safe there and felt my stuff would be safe there.

RANDALL T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike K.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly staff!

Darci P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

Excellent job Uhaul! Even used your moving service marketplace and it worked great. ¡Gracias!

ray r.  |  Overall Experience 
Clasificación:
5.0

The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don't Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.

KATELYN K.  |  Overall Experience 
Clasificación:
5.0

Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.

Kandace S.  |  Overall Experience 
Clasificación:
5.0

Very nice storage and trucks too!

ray r.  |  First Impressions 
Clasificación:
5.0

I have been there for years. Really a good facility.

REAC L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P.  |  First Impressions 
Clasificación: