Customer Reviews for U-Haul Moving & Storage of College Park

3802 comentarios

5400 Old National Hwy   College Park, GA 30349
(Between Starship and Title Max)

(404) 767-0766

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 767-0766

5400 Old National Hwy
College Park, GA 30349
(Between Starship and Title Max)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Adebowale D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sabrina S.  |  Overall Experience 
Clasificación:
1.0

It was a poor, because I keep getting billed for an amount I already paid to close out the storage unit. Now, I'm getting billed every week. I cannot paid again and my storage was already auctioned off. I even left left a message with a lady in the office and I don't think she relayed the message.

mary w.  |  Overall Experience 
Clasificación:
1.0

you're a shit

MIKEISHA M. 
Clasificación:
4.0

I have rented 2 5' x 8' open trailers in less than 2 months and when I return the trailers the person checking in the trailer said that the serial numbers do not match. After payment for the rental equipment, I was told which trailer to hook to with their help. As stated, no one bothers to ensure that the serial numbers match until \the trailer was returned.

BOBBY R. 
Clasificación:
5.0

My experience was very good. Your employee Dionne was asked one he greeted me and my sister and explained everything he felt we needed to know before we left the property. He is one of a kind. Will for sure recommend to all my family and friends.

SHIRLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
1.0

Truck was dirty,dented,smell,spare tier

KATARIO T. 
Clasificación:
1.0

Took location a week to check in my truck

Karla E. 
Clasificación:
5.0

Best location in the area. My first reservation was moved and I wasn't notified. Didn't know this location existed. They took care of me and I had no issues.

BENNIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMARA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timeka T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE S. 
Clasificación:
5.0

I still have not received my REFUND of $38.00 from Thursday 9-1-21

DEJUAII P. 
Clasificación:
5.0

It was out of way and not our planned/preferred pick up, so we were very unhappy with U haul since we had to drive another 20 miles. But the customer service at the pick up location were great and made it OK.

CRIS L. 
Clasificación:
5.0

Done a great job

MIKE R. 
Clasificación:
4.0

No problem dropping the trailer off.

Anita J. 
Clasificación:
5.0

Gentleman receiving the trailer was nice and handled all of it

RYAN Z. 
Clasificación:
5.0

Continue with what you're doing. This was my first time using UHAUL. It was a smooth transition for me.

MARY C. 
Clasificación:
3.0

Pissed again, all aroundâ€" I picked up the uhaul on August 29th- for a 4 day use- it's August 31st- 2 days later and they want to charge me a late fee for bringing the uhaul late- do the freaking math-!!! I can't make this up. HOW IS IT LATE? I now have to call the supervisor in the morning to straighten things out. I will NEVER GO WITH UHAUL AGAIN.

JENNELL T. 
Clasificación:
5.0

Couldn't ask for a better experience!

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

Good customer service

Aissatou B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

jason S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lori S.  |  First Impressions 
Clasificación:
5.0

Great experience, and the customer service experience was exceptional.

TAMMY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

The guy who connected the trailer in to my suv at pick up and drop off was the same guy .. he was attentive, kind, amazing demeanor.

JAIRO C. 
Clasificación:
5.0

I ask the agent to sweep the trailer out because it wS dirty.

BOBBY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE T. 
Clasificación:
4.0

Very professional.

ERROLL W. 
Clasificación:
4.0

No issues. Good experience

ERASTO M. 
Clasificación:
1.0

I found rat doo doo droppings all in my clothes and on the storage floor i had to throw all my clothes away that they was living in and got no refund cause they say i didnt have insurance so i loss everything worst experience ever

MArquez P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
1.0

The truck was very difficult to change gear!!! The rubber around the driver door was falling down on the driver!! The truck needed to be serviced!! The truck was making noices!! Replace those old trucks!! Are get them serviced!!!

BRITTISH B. 
Clasificación:
4.0

keep up the good work.

WALTER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

andrew f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FANNIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATASHA S. 
Clasificación:
1.0

The location personnel kept all my belongings. They stole all my property that was in the uhaul.

Michelle R. 
Clasificación:
1.0

The woman that was on staff at this location when I arrived to check into my storage unit was rude and did not want to be bothered. When I realized how small my storage unit was, I asked if there were any larger units she said no without checking. I said okay let me check on something. I left to call uhaul reservation line to see if another location had a larger storage unit available. As I was on hold with them, I received an email stating that my reservation for my unit was cancelled. I never told her to cancel my reservation, I told her I would be back if there were no others available in the area. Once I saw that email, I hung up from the 18-20 minute hold for customer care ( the usual long hold times) I called Life storage and they were able to accommodate me and were very friendly. Uhaul needs to work on customers service in this location and the overall process for people moving to another state. It is not seamless at all. I am very unsatisfied and don't think I will be using uhaul in the future.

Keena B. 
Clasificación:
1.0

U Haul is not a great service, just your money poor customers service,

JOE J. 
Clasificación:
5.0

The only downside was my PREVIOUS experiences but not at all with this location they were AMAZING!!!!

KESHIA N. 
Clasificación:
5.0

Nada

Karlos H. 
Clasificación:
5.0

The employees were great!

CYNTHIA B. 
Clasificación:
5.0

The guys were nice and professional. We will definitely be back to THIS location to finish up our relocation process.

Antonio B. 
Clasificación:
5.0

Professional and very courteous

April K.  |  Overall Experience 
Clasificación:
4.0

We always rent Uhaul trucks from this location. Mr. Thompson (manager) and Ms. Katrina was most helpful during our last truck rental as there was an issue with the truck. Only improvement, please double check the trucks before renting out to customers. Otherwise, we will be back at this location.

ANDRE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Levonia G.  |  Overall Experience 
Clasificación:
5.0

Excellent service

Michael D. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOMMY J. 
Clasificación:
5.0

It was difficult for me to locate the dropbox to return the key, I eventually noticed it on the garage door.

RASHAD B. 
Clasificación:
3.0

Need good customer service. Thanks

ENOCK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLEY G. 
Clasificación:
3.0

The truck was in bad shape as far as driving it Jerks and burned a lot of gas.

Latoya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

The staff were always rude and too busy to help you. I had this storage for a few years. The staff were consistently rude for each time I had to deal with them. I hated paying this bill because I felt I was paying for these people to behave the way they did. Awful experience. A weight lifted off when I moved all my stuff out.

taka s.  |  Overall Experience 
Clasificación:
5.0

The one gentlemen that assisted me with drop off was quick, kind, funny, and made the process so painless.

JUSTIN D. 
Clasificación:
5.0

Fast and courteous service

ALLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel G. 
Clasificación:
3.0

Truck rented was not clean and rubber inside door panels were loose. Each time you get in and out of doors rubber had to be stuffed back around door.

GENEVA J. 
Clasificación:
1.0

The management was rude and very unfriendly. The uhaul organization was unorganized. My reservation was lost and I was transferred to several different locations to get my vehicle. Reghan was the best thing there. She was so helpful and friendly.

TEMECULA G. 
Clasificación:
4.0

My experience with this facility was good 👍

Neil A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN P. 
Clasificación:
4.0

The check in system don't work

DEUNDRE G. 
Clasificación:
1.0

El cliente no dejó un comentario.

GERALDINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S.  |  Overall Experience 
Clasificación:
1.0

charging me and sent me all over the place

TAHERIA H. 
Clasificación:
5.0

I was supposed to drop off at Horizon car rental near the ATL airport. However, upon returning, their lot was locked. I tried calling the number 4 times and left a voicemail. Also, I attempted to call uhaul and was on hold for 30 mins and finally gave up. I tried to find 3 other uhauls to return to as I had to fly back home. I tried to find 3 other uhauls using the map app and 2 of them did not exist. Finally I found this one and the gentleman was great. Also, I booked a uhaul storage in Ocala, and upon arrival the they did not have a storage unit even though I booked on. This has been the worst experience with Uhaul I have ever had (and yes, I have rented more than once).

TAMMI N. 
Clasificación:
5.0

very helpful with a good rate

Beverly P.  |  First Impressions 
Clasificación:
5.0

No comment is necessary after two good years of service Thanks again.

coretta w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGEL C. 
Clasificación:
5.0

Great Staff, Fast Service. I reserved a trailer and they had to it ready when I arrived.

PAUL M. 
Clasificación:
4.0

Nice friendly staff

TAMMY W. 
Clasificación:
5.0

Service rep was nice. Fast and friendly. Thank you.

TINO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIA N. 
Clasificación:
5.0

My experience with the Old National staff was excellent. The staff, Mr. Tyrone Thompson, Sequayah (please forgive me if I spell your name wrong) was very professional, friendly and accommodating. I had a situation where a storage company had made a reservation for me. I call to check on my reservation before going to the location to find out that the reservation was made for a space that wasn't available at the time I needed it. Now I'm sitting in the Uhaul trucking wondering where am I going to put 3 bedrooms of furniture? I was able to keep the truck another day because the person who'd scheduled it after me did not show up. Whew!. They gave me a great experience during 3 days of a very frustrating move. Also, the young men that handle the check in and check out of the trucks were just a friendly, courteous and accommodating as well. Hat's off to the staff at 5400 Old National Uhaul!

TERESA L. 
Clasificación:
5.0

The staff was very friendly and helpful and knew what they were doing had just what I needed great job.

LARRY H. 
Clasificación:
5.0

I really like how the manager was very helpful and professional.

STAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shekenia B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LINETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCHANDO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE P. 
Clasificación:
5.0

Great customer service and support staff.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELHADJI S. 
Clasificación:
5.0

All was good.

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
4.0

I really like tbe friendlist and honesty of PM's service. Everytime i go. He is great!

STEPHANIE R. 
Clasificación:
5.0

Have more agents at the counter

Maurice G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DELORIS S. 
Clasificación:
4.0

The right hand side was slightly damaged. I returned the equipment 1.5 hours late and was charged for the entire day. Wish the rate could have been adjusted slightly….

LAURA H. 
Clasificación:
5.0

They Rock

Angela D. 
Clasificación:
5.0

I made two visits in a matter of 7 days. A 20' truck and a 10' truck both were well maintained and both times the customer service people were nice and knowledgeable. If I ever need uhaul service again they are my go to!

RICHARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANVIL G. 
Clasificación:
5.0

Everyone was very kind and helpful.... excellent service!

FELICIA W. 
Clasificación:
5.0

Very professional experience.

ROBERT LEE B. 
Clasificación:
1.0

Not able to discuss any problems encountered, still dealing with this while trying to settle in new place I want TOTAL refund.

dENISE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrianne H. 
Clasificación:
5.0

Servicio al cliente

DONALD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

vivi t.  |  First Impressions 
Clasificación:
1.0

The storage unit was fine however some of the staff should not be in the front taking care of guest if they do not know how to treat nor talk to people. One sales person on particular told not only me but another guests "she'll just cancel our reservation", I've never known that to be the first resort anywhere especially when you're spending money on storage units, trucks, and items in the store. Due to her attitude I canceled my unit as well as my truck and took my business elsewhere.

DESTINY G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmanuel M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie B.  |  Overall Experience 
Clasificación:
4.0

Ninguno

George T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene M.  |  Overall Experience 
Clasificación:
1.0

I made reservations at 12 for a truck and storage and was lead around until 9 to get a move in ready unit then got there at 5:30 am to have to wait another 3 hours to move in and then find gas due to the gas shortage and then to be charged another $15 for being late returning the truck back, I’ve used them for years and was very disappointed in my service

MATISHIA M.  |  Online Move In 
Clasificación:
5.0

THANK YOU

Charles L.  |  Online Move In 
Clasificación:
5.0

So glad I chose this location. Will definitely recommend to others. You were my extended family for almost twelve years. I'm already missing you guys 

RACHEL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B.  |  Overall Experience 
Clasificación:
2.0

Im missing a tv

Ralph B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Breanna Z.  |  Overall Experience 
Clasificación:
5.0

Very please

Sheraldine W.  |  First Impressions 
Clasificación:
4.0

Great experience

Eric B.  |  Online Move In 
Clasificación:
2.0

Nobody at Uhaul actually completely fills out their forms. Without every person successfully putting the correct notes and information, it puts the customer at huge disadvantage.

Cameryn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalisa D.  |  First Impressions 
Clasificación:
1.0

Uhaul is famous for the first month free but I was charged for the first month eventhough I rented the truck. Even after appealing to the manager he refused to honor that policy, I will tell everyone I encounter DO NOT GO TO UHAUL ON OLD NATIONAL HIGHWAY BECAUSE THEY ARE NOT A REAL UHAUL. THEN FOR THE SURVEY TO SAY "SHERRIE YOU QUALIFY FOR A FREE MONTH" IS TOTALLY RIDICULOUS! THEY TOOK ADVANTAGE OF MY SITUATION AND I DON'T WANT ANYONE ELSE TO GO THROUGH THAT!!! STAY AWAY FROM UHAUL ON OLD NATIONAL HIGHWAY IN COLLEGE PARK GEORGIA!!!

SHERRIE M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

D'Vetta L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaliea R.  |  Overall Experience 
Clasificación:
2.0

The woman who works there is a complete idiot and she has no idea what she's doing and she might as well be deaf because she doesn't listen at all. And why do I need to purchase a specific lock just to rent a unit and it's the most expensive one, this facility is a scam and you guys love taking advantage of people.

Mia D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly D.  |  Overall Experience 
Clasificación:
5.0

VERY ATTENTIVE STAFF ALONG WITH VERY CLEAN FACILITY...THANK YOU!!!!

kimberly z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Everlene N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marquavious D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney F.  |  Overall Experience 
Clasificación:
5.0

I was so glad to have found them I realy.enjoyed doing business with them

Etta S.  |  Overall Experience 
Clasificación:
5.0

Everything went so smooth I am still in awe and might I add grateful

MICHELLE C.  |  First Impressions 
Clasificación:
5.0

Everyone went over and beyond to make sure that we got what we needed Thanks for your good service.

GLENDA O.  |  First Impressions 
Clasificación:
2.0

I'm very upset with the service I received from the old national location. Even with the COVID situation they didn't try to help with assistance with some of us who was infected by COVID. I was constantly harass even after I told them the truth and even tried to pay reduced payment to hold my storage. Every company out here has giving people assistance until they got back right from the COVID. Uhaul didn't care about the customer and sold my stuff even when I wanted to try pay something. I'm very upset I lost a lot things my Grandmother had before she pass this year in June.

Taquarius T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnestine D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shajuana C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly J.  |  First Impressions 
Clasificación:
5.0

Uhaul customer service was superb. The facility was nice and clean. The security measures in place assured me that my belongings would be safe. Convenient and close to home. Thank you Uhaul for your efficiency and taking out the guess work for my move and storage.

Meriam D.  |  Overall Experience 
Clasificación:
5.0

I was very impressed by the service that I received from U-Haul!!! The staff was very professional and the Manager was especially helpful with the mov-in process, he showed me all around the facility, the bathrooms were clean and well lighted,I didn't have enough light in my unit and he provided me with more lighting. I've done business with a lot of storage facilities and this one gets a 5 star rating!

PRISCILLA L.  |  First Impressions 
Clasificación:
4.0

Only thing is its very pricey but overall, uhaul had great representatives at the store when I came in.

Leslie H.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Michael M.  |  First Impressions 
Clasificación:
4.0

Friendly and gret personality

connie m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy delores t.  |  First Impressions 
Clasificación:
5.0

Good people

David G.  |  First Impressions 
Clasificación:
5.0

awesome service; no issues

amira b.  |  First Impressions 
Clasificación:
5.0

Good service very calm, I was disappointed that I reserved a rental on Tuesday, but no one could find it, but they did have one I could get.

Patria C.  |  First Impressions 
Clasificación:
5.0

Good service

JeffREY B.  |  First Impressions 
Clasificación:
5.0

Always great customer service wouldn't deal with any other company!

billie f. | Reservación
No se han enviado comentarios para esta ubicación.

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    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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