Customer Reviews for U-Haul Moving & Storage of College Park

3,840 comentarios

5400 Old National Hwy   College Park, GA 30349
(Between Starship and Title Max)

(404) 767-0766

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(404) 767-0766

5400 Old National Hwy
College Park, GA 30349
(Between Starship and Title Max)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The hole experience was awesome

BEVERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERRUCCIO B. 
Clasificación:
5.0

much better than the previous rental location in Douglasville, I will never use them again. It is highly likely that I will rent from this location again

HOMER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
1.0

Ensure the hitch is hooked up correctly. I told the guy that it was too low and he told me it was correct and that's how it should be. The chains were dragging and the hitch was TOO LOW, I took pictures. I personally wrapped the chains more so they wouldn't drag so much but it It was very dangerous driving it like that. Every bump on the road it would hit the ground/road HARD and shake the entire trailer and car. After driving it 11hrs two guys helped me at a gas station by disconnecting the hitch and installed it correctly so that it wouldn't drag. I have before and after pictures.

Sonia S. 
Clasificación:
5.0

Hire more people. The associates here are swamped. They did an amazing job.

NATALIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

LASHANDRA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

YOLANDA P. 
Clasificación:
5.0

Everything was excellent!*****

JAMES H. 
Clasificación:
5.0

The team at Old National always provides exceptional service!

JASON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA D. 
Clasificación:
5.0

I actually bought the truck back 3 hrs earlier so thought the 3 or 4 miles would have made us even but you still charged me the extra 8$ also the brakes light's wasn't fully functional they only worked when you press on them yeah need to consider that

Rachel G. 
Clasificación:
5.0

Great service and good attitudes. Pleasant interactions with both team members I encountered.

BRIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAKINA C. 
Clasificación:
5.0

The staff was very friendly and I was in and out.

AKIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA S. 
Clasificación:
5.0

The young man (large built) was very professional and polite.

mary O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
5.0

Dyonn Has Great Customer Service Skills. Thanks Dyonn for ensuring everything was in-place and ready for my pick up.

Cheryl K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH J. 
Clasificación:
5.0

The Manager was/is very personable and full of his subject,,

WILL G. 
Clasificación:
4.0

This is the 3rd time I have rented a trailer from this location in the past 120 days with very few problems. Your General Manager (Tyrone Thompson) was present today when I requested a trailer. My problem with him was his tone when I was asked about a 2nd phone number of which I gave to his clerk. I also indicated that home numbers do not always work and he said that if I return to rent again without 2 phone numbers I will not be able to rent again. Everyone does not have 2 phone numbers and this is the first time I have been asked for 2 numbers. I also live less than 2 miles from the UHaul location. Your company has my credit card number and this was my 3 rental in the past 90 days from this location....why is it so important to have a 2nd phone number for local usage?

BOBBY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adebowale D. 
Clasificación:
1.0

you're a shit

MIKEISHA M. 
Clasificación:
4.0

I have rented 2 5' x 8' open trailers in less than 2 months and when I return the trailers the person checking in the trailer said that the serial numbers do not match. After payment for the rental equipment, I was told which trailer to hook to with their help. As stated, no one bothers to ensure that the serial numbers match until \the trailer was returned.

BOBBY R. 
Clasificación:
5.0

My experience was very good. Your employee Dionne was asked one he greeted me and my sister and explained everything he felt we needed to know before we left the property. He is one of a kind. Will for sure recommend to all my family and friends.

SHIRLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL F. 
Clasificación:
1.0

Truck was dirty,dented,smell,spare tier

KATARIO T. 
Clasificación:
1.0

Took location a week to check in my truck

Karla E. 
Clasificación:
5.0

Best location in the area. My first reservation was moved and I wasn't notified. Didn't know this location existed. They took care of me and I had no issues.

BENNIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMARA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

EUGENE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE S. 
Clasificación:
5.0

I still have not received my REFUND of $38.00 from Thursday 9-1-21

DEJUAII P. 
Clasificación:
5.0

It was out of way and not our planned/preferred pick up, so we were very unhappy with U haul since we had to drive another 20 miles. But the customer service at the pick up location were great and made it OK.

CRIS L. 
Clasificación:
5.0

Done a great job

MIKE R. 
Clasificación:
4.0

No problem dropping the trailer off.

Anita J. 
Clasificación:
5.0

Gentleman receiving the trailer was nice and handled all of it

RYAN Z. 
Clasificación:
5.0

Continue with what you're doing. This was my first time using UHAUL. It was a smooth transition for me.

MARY C. 
Clasificación:
3.0

Pissed again, all aroundâ€" I picked up the uhaul on August 29th- for a 4 day use- it's August 31st- 2 days later and they want to charge me a late fee for bringing the uhaul late- do the freaking math-!!! I can't make this up. HOW IS IT LATE? I now have to call the supervisor in the morning to straighten things out. I will NEVER GO WITH UHAUL AGAIN.

JENNELL T. 
Clasificación:
5.0

Couldn't ask for a better experience!

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

Good customer service

Aissatou B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA N. 
Clasificación:
4.0

El cliente no dejó un comentario.

jason S. 
Clasificación:
5.0

Great experience, and the customer service experience was exceptional.

TAMMY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARC S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

The guy who connected the trailer in to my suv at pick up and drop off was the same guy .. he was attentive, kind, amazing demeanor.

JAIRO C. 
Clasificación:
5.0

I ask the agent to sweep the trailer out because it wS dirty.

BOBBY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE T. 
Clasificación:
4.0

Very professional.

ERROLL W. 
Clasificación:
4.0

No issues. Good experience

ERASTO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH A. 
Clasificación:
1.0

The truck was very difficult to change gear!!! The rubber around the driver door was falling down on the driver!! The truck needed to be serviced!! The truck was making noices!! Replace those old trucks!! Are get them serviced!!!

BRITTISH B. 
Clasificación:
4.0

keep up the good work.

WALTER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FANNIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATASHA S. 
Clasificación:
1.0

The location personnel kept all my belongings. They stole all my property that was in the uhaul.

Michelle R. 
Clasificación:
1.0

The woman that was on staff at this location when I arrived to check into my storage unit was rude and did not want to be bothered. When I realized how small my storage unit was, I asked if there were any larger units she said no without checking. I said okay let me check on something. I left to call uhaul reservation line to see if another location had a larger storage unit available. As I was on hold with them, I received an email stating that my reservation for my unit was cancelled. I never told her to cancel my reservation, I told her I would be back if there were no others available in the area. Once I saw that email, I hung up from the 18-20 minute hold for customer care ( the usual long hold times) I called Life storage and they were able to accommodate me and were very friendly. Uhaul needs to work on customers service in this location and the overall process for people moving to another state. It is not seamless at all. I am very unsatisfied and don't think I will be using uhaul in the future.

Keena B. 
Clasificación:
1.0

U Haul is not a great service, just your money poor customers service,

JOE J. 
Clasificación:
5.0

The only downside was my PREVIOUS experiences but not at all with this location they were AMAZING!!!!

KESHIA N. 
Clasificación:
5.0

Nada

Karlos H. 
Clasificación:
5.0

The employees were great!

CYNTHIA B. 
Clasificación:
5.0

The guys were nice and professional. We will definitely be back to THIS location to finish up our relocation process.

Antonio B. 
Clasificación:
4.0

We always rent Uhaul trucks from this location. Mr. Thompson (manager) and Ms. Katrina was most helpful during our last truck rental as there was an issue with the truck. Only improvement, please double check the trucks before renting out to customers. Otherwise, we will be back at this location.

ANDRE B. 
Clasificación:
5.0

Excellent service

Michael D. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOMMY J. 
Clasificación:
5.0

It was difficult for me to locate the dropbox to return the key, I eventually noticed it on the garage door.

RASHAD B. 
Clasificación:
3.0

Need good customer service. Thanks

ENOCK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLEY G. 
Clasificación:
3.0

The truck was in bad shape as far as driving it Jerks and burned a lot of gas.

Latoya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

The one gentlemen that assisted me with drop off was quick, kind, funny, and made the process so painless.

JUSTIN D. 
Clasificación:
5.0

Fast and courteous service

ALLEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel G. 
Clasificación:
3.0

Truck rented was not clean and rubber inside door panels were loose. Each time you get in and out of doors rubber had to be stuffed back around door.

GENEVA J. 
Clasificación:
1.0

The management was rude and very unfriendly. The uhaul organization was unorganized. My reservation was lost and I was transferred to several different locations to get my vehicle. Reghan was the best thing there. She was so helpful and friendly.

TEMECULA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN P. 
Clasificación:
4.0

The check in system don't work

DEUNDRE G. 
Clasificación:
1.0

El cliente no dejó un comentario.

GERALDINE J. 
Clasificación:
1.0

charging me and sent me all over the place

TAHERIA H. 
Clasificación:
5.0

I was supposed to drop off at Horizon car rental near the ATL airport. However, upon returning, their lot was locked. I tried calling the number 4 times and left a voicemail. Also, I attempted to call uhaul and was on hold for 30 mins and finally gave up. I tried to find 3 other uhauls to return to as I had to fly back home. I tried to find 3 other uhauls using the map app and 2 of them did not exist. Finally I found this one and the gentleman was great. Also, I booked a uhaul storage in Ocala, and upon arrival the they did not have a storage unit even though I booked on. This has been the worst experience with Uhaul I have ever had (and yes, I have rented more than once).

TAMMI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGEL C. 
Clasificación:
5.0

Great Staff, Fast Service. I reserved a trailer and they had to it ready when I arrived.

PAUL M. 
No se han enviado comentarios para esta ubicación.

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