Comentarios del cliente para U-Haul Moving & Storage of College Park

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of College Park

Grado total:

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Janna W. en

Grado:

Have better customer service. I came in 10 or 15 minutes before closing and asked for a little assistance with where items where considering I was using the mobile way. She said "it will be the same whether she help or not", I responded but could you just point me in the direction of the keys at least and she responded again, "it will be the same, follow the directions on the phone" so I left out followers directions. I had to look for everything which is okay but if she could have pointed it would have been appreciated but she not the younger guy wanted to help after asking where the key box was after me looking. So I found the truck and finally the key box/my number box. I opened the box and THERE WAS NO KEY! More frustration, so I called a 1800 number no one else seemed keep just walking by until I saw the older gentlemen whom was such a big help, he let them know I needed assistance and the younger guy, still not the girl, came to open the box beside mine and there was the key. Thankfully someone was still there because I needed the truck. The older gentlemen made sure I was fine before leaving while the other 2 continued to get in their car and drive off. I understand it was time to close but 10 minutes before closing, she could have helped in some kind or way. But the process was easy overall. And organized except the key being in the wrong box. ??

Lasonja B. en

Grado:

El cliente no dejó un comentario.

Sheridan T. en

Grado:

El cliente no dejó un comentario.

Lorenzo D. en

Grado:

El cliente no dejó un comentario.

Walter L. en

Grado:

El cliente no dejó un comentario.

karen M. en

Grado:

El cliente no dejó un comentario.

Craig H. en

Grado:

My experience was very good. I had a sudden need for a truck end they had what I needed. The manager was very courteous.

Lakesha P. en

Grado:

Today the customer service was great. I was in & out in no time, Quincy was very helpful.

Mikekisha O. en

Grado:

El cliente no dejó un comentario.

Stanley G. en

Grado:

El cliente no dejó un comentario.

Brenda J. en

Grado:

The person who checked me in i believe he was the owner was not friendly at all ! Lack customer service

Say T. en

Grado:

El cliente no dejó un comentario.

Nyshon B. en

Grado:

Treating customers with more respect and not making them feel uncomfortable. Also, communication between employee and customer as far as direction was terrible and also between employees.

Shoronski S. en

Grado:

El cliente no dejó un comentario.

Sharron B. en

Grado:

Tne staff at uhaul on old national highway was professional, articulate and very knowledgeable about the storage, rental trucks and equipment. The manager and his team were always nice.

Irvin A. en

Grado:

El cliente no dejó un comentario.

Nexis S. en

Grado:

El cliente no dejó un comentario.

Demond B. en

Grado:

El cliente no dejó un comentario.

Gerald S. en

Grado:

Honor reservations that were made at least a week in advance ! Don’t just email, but talk to the customer if a reason (other than overbooking) occurs !

Marshall B. en

Grado:

El cliente no dejó un comentario.

Erin B. en

Grado:

El cliente no dejó un comentario.

Darin C. en

Grado:

I still haven’t received my refund from you guys

amber O. en

Grado:

Well today was not good because my price for the use of the truck was $44.50 but my debit was charged for the full price $97 Sometimes that needs to be fixed Asap

Melanie A. en

Grado:

No known need to improve. The personnel were highly personable, approachable. Yes I would absolutely recommend others to this establishment.

Brittany D. en

Grado:

El cliente no dejó un comentario.

Joseph A. en

Grado:

El cliente no dejó un comentario.

Ayana T. en

Grado:

El cliente no dejó un comentario.

Sam W. en

Grado:

El cliente no dejó un comentario.

Erskine L. en

Grado:

Id like to give a special thanks to Tyrone Thompson and the employees they were very professional and helpful i would recommend this Uhaul facility to everyone everything about it is tip top

Bobby C. en

Grado:

El cliente no dejó un comentario.

Brenda M. en

Grado:

El cliente no dejó un comentario.

SHAUNDA E. en

Grado:

Horrible customer service! The attendee was in flip flops, she was very rude, not attentive to questions. I asked her a question concerning my contract and her answer was shrude and uninformative. I do recall her telling me, "you can read this (referring to the pamphlet)." The store manager did not do a walk around on the truck with me and he walked off and didn't allow me to sign the contract before leaving the premises. Upon returning the truck, the store manager got very abrupt and rude with my husband regarding the gas hand. His interaction with my husband was very abrasive, demeaning and unprofessional. He refused to acknowledge that he could not answer our questions. I've used Uhaul for many years but I WILL NOT be returning to this location.

Gerald A. en

Grado:

El cliente no dejó un comentario.

Yvonne B. en

Grado:

Remind them to make a quick call if run into a situation that might cause them to be late

Joseph D. en

Grado:

El cliente no dejó un comentario.

DIANE S. en

Grado:

Thankyou

Lecora B. en

Grado:

I was treated with care and concern as I was going through a difficult situation for which I will always be grateful.

Farlarieo P. en

Grado:

exceptional service

sheryll c. en

Grado:

BEST WISHES ALWAYS. It was great doing business with you all and THank you for your business. I used to pay 69 dollars each month for storage and was surprised my bills came up more than 400$

Ibra M. en

Grado:

It''s my first time to rent storage :above my expectations, price affordable, good customer service. Thanks!

Santrella D. en

Grado:

Customer service is not good at this location.

Henvick W. en

Grado:

I needed extra hours to access storage,but other than everything else was Kool

Timothy M. en

Grado:

It was terrible. Costumer service was terrible. They talk you with no courtesy. And they don't explain to you thoroughly what your paying for and how there system works.

Marie W. en

Grado:

Quincy really made my day at the I have been given the runaround on Peter Street about my storage unit which was canceled by an employee at Peter Street and my truck wasn't ready at the Campbellton Ro

Keshia P. en

Grado:

Great service

jerome g. en

Grado:

N/a

sandra b. en

Grado:

Very helpful and friendly service and supportive staff. Mr Tyrone was awesome! !

JeffREY B. en

Grado:

Good service

Jonathan J. en

Grado:

Great Facility. Very organized and clean. Some employees are nicer than others which can only be controlled so much by a company, however it’s clear that the manager runs a tight ship!

Sonja W. en

Grado:

Will recommend

Renee J. en

Grado:

The .manager and his staff are very helpful and professional which means a lot

ALEYSHA P. en

Grado:

I had the most horrible experience dealing with this facility (ONH). PLEASE find another place to store your items. This facility is kept well, but the service and practices are unethical. Beware!!

Wylma G. en

Grado:

My entire belongings were damaged by Mold, I let the Manager know, he acted like he was unconcerned and took a few pictures, he didn't make a claim, a month later I had too, by then everything gone

Quintell G. en

Grado:

I used the storage and alll my belongings had mice poop all over them and they molded and in boxes. I use moth balls and my belongongs are damaged..

Lundy J. en

Grado:

No Comment

Darrell B. en

Grado:

Tyrone act upperty , He need a serious attitude check. Hood rat Ny Kee has the same problem with customers. She have been wearing the same black leggings all this year. Send a Mystery Shopper by.

Cheryl W. en

Grado:

N/A

Timothy L. en

Grado:

Very poor experience. The initial gentleman who assisted me was cool however there was some miscommunication and the General Manager Tyrone Thompson needs more customer service training. Horrible!!!!!

Linda B. en

Grado:

I had mold on my pictures. Also a stain on my mattress so, the warranty is out the window. Other than that, I was pleased with U-haul. Upset about my mattress and, pictures. :-(((((....

lUCRETIA S. en

Grado:

Bugs, rotten, danage to property

Bonita H. en

Grado:

Tyrone displayed professionalism and pride in this facility- always ready to assist and answer questions.

Pleaz Anthony W. en

Grado:

Great experience.

Mattie M. en

Grado:

I want to thank you all for everything, i will call back soon i promise. You were very helpful and your custome serves was great. A gain thank you.

Tasheem B. en

Grado:

Uhaul is great,I will always use them If I need storage again

Horatio G. en

Grado:

I did not like the phone calls and mail sent to my job. I got in trouble for that. Never again!

terri h. en

Grado:

Staff was professional and very helpful. Special shout out to TJ who made my move out experience less stressful. Would recommend this location to others

Freddie J. en

Grado:

Thank 4 your help...

Consulelo d. en

Grado:

I was upset that I recieved a truck with a bad tire on it and it went flat during my move. I had to wait for roadside assitance and I was not able to complet my move in one day as planned .

billie f. en

Grado:

Always great customer service wouldn't deal with any other company!

yolanda b. en

Grado:

My Uhaul experience was perfect and yes i will recommend to all family and friends.... Thanks to employees for being helpful. Y.Bridgewater

LaShanda E. en

Grado:

My only suggestion is to allow people to move out at any point during a month, with pro-rated fees. Instead of customers having to pay for an entire month, even if they aren’t occupying the space.

CHRISTI D. en

Grado:

Too often these surveys are subjective with answers that should not resolve with yes or no. This Uhaul has worked to improve on its customer service over time. If needed, I would rent storage again.

antonio f. en

Grado:

I think any place off of old national is run by ghetto ignorant people. Not just just black. They all meet up on old national highway to be belligerent nasty people.

Lila P. en

Grado:

Great staff. Helpful and had great follow up to my questions and requests. Cleanest cavity EVER!

Billye J. en

Grado:

The customer service was great the facility was clean. U- Haul is the only company i use for truck rental/ storage needs!

Lauren P. en

Grado:

The staff at this location were amazing.