Customer Reviews for U-Haul Moving & Storage of College Park at Washington Rd

Clasificación:

5.0

The staff has been very nice and helpful.

Clasificación:

5.0

No improvement needed the team was helpful, courteous and respectful.

Clasificación:

5.0

Kenyun and her Staff was very accommodating and very professional, out all the different services we received while in Georgia U-Haul location on Washington rd beat every Business hands down. Best of luck and even more success for this location. Be sure to give bonuses to the entire team.!!!

Clasificación:

5.0

Just Make sure that the truck doesn’t have any issues such as glass that was broken and left in truck just checking the truck more when they returned

Clasificación:

5.0

This is a great location for truck and van rentals. The staff are very pleasant to work with, very professional.

Clasificación:

5.0

Gracias

Clasificación:

2.0

Rat traps in the storage unit with a dead rat on the trap

Clasificación:

5.0

The entire experience was a stellar experience. The attendant working in my pick up location in Atlanta was simply awesome. So helpful kind and informative regarding the process.

Clasificación:

2.0

I got the unit in January or earlier this year and by October, the ceiling insulation was falling out and the unit was riddled with rat droppings. I immediately canceled my unit and moved my things out. Place is not well maintained and full of rodents; yet you're going up on the rate. No.

Clasificación:

1.0

The rats destroyed my things other than that it’s a perfect place to rent trucks from the staff is great!! I will go back for everything except storage!

Clasificación:

1.0

Have honest people to work with who doesn't scam customer 😔 I brought back the truck I rented with over three quarter tank of gas and i got it at Three quarter and was wrongfully charged $117.00 gas and Servce fee which is definitely a scam am definitely not happy being scammed

Clasificación:

4.0

Squirrels kept getting into my unit.

Clasificación:

5.0

Keyone in the front was great in the front. She's always so helpful. I choose to go to this location because I know she will get the job done. Glad to come to this establishment!

Clasificación:

5.0

The staff was very nice each time I come was very helpful every time excellent staff

Clasificación:

5.0

The location agent who helped me, Mecca, was great! She understood my needs and helped me thru my frustration. There were a few items of debris left in the van, not a big deal for me but may be for another customer.

Clasificación:

3.0

I did self drop off so no one was present to assist.

Clasificación:

5.0

This establishment is truly remarkable. The customer service representatives are highly professional, courteous, and a pleasure to interact with. Their exceptional service is the reason I consistently choose to do business with them.

Clasificación:

5.0

I must say, Kenyan and the staff at this location were terrific. The customer service was among the if not the best I have ever received from Uhaul or any corporation for that matter. Keep up the great work Uhaul!

Clasificación:

1.0

Rat droppings all in they stuff they ate up a lot of my things!

Clasificación:

1.0

Rats ate my clothes rat pee boo boo on all my stuff and done lost out on a lot of my stufff

Clasificación:

4.0

It was good gas just was not right

Clasificación:

1.0

When I really needed to pay installment to he able yt safe my storage I was denied , and lost my storage n

Clasificación:

5.0

Customer service is perfect

Clasificación:

4.0

No improvements I would like to say Keon was great she checked me in had an amazing personality. Definitely a great face for the company!

Clasificación:

5.0

Keep up the good work!

Clasificación:

5.0

I had a great experience overall. However, when I came to move out, I did open my unit to an old rodent.He didn't destroy any of my belongings nor did any relatives of his find their way home with me and I am ecstatic about that. As long as people store food in a unit, rodents will be an issue. They staff was extremely helpful, understanding, and pleasant. I would use this facility again if needed.

Clasificación:

5.0

Na

Clasificación:

1.0

Unfortunately , I had rats two dead rats in my stores that had ate through a lot of my clothes and belongings along with one of my couches that was sprayed orange when they painted the doors.

Clasificación:

2.0

The entire process for renting this U-Haul was a little all over the place. Our pickup location was changed 3 times after I talked with a nice guy at the Forrest Hills location and said that a truck would be guaranteed for us on Saturday the 7th. He didnt charge us for the extra miles that he gave us which was so sweet. Canaan is his name and he was a wonderful help and knows customer service. 2 DAYS before picking up our rented truck I got an email saying that the pickup location was changed because they did not have the size truck that we needed 2 TIMES. Everything was fine at pickup but the gentleman helping us smelled like weed and he also seemed like he didn't really have it all together. After 45 mins of getting there to pickup our truck, we were on our way. He didn't seem very competent and he had to call his manager almost every time something came up when he had a question. The communication with customers is very good, however, if customers are going to make reservations that guarantee them a truck on their designated pick up day, it really would help that the locations not be changed to the areas that are not the requested ones. Thanks so much for the help that we did receive but it really was a difficult process.

Clasificación:

5.0

Don't do anything..This location goes above and beyond customer service..if you had 10 stars I would click it..

Clasificación:

1.0

I would not recommend this location. I didn't have my regular debit card on me when I came to rent and had to use my cash app card and so I had to pay $100 deposit. I brought the truck back an hour ahead of time with the fuel level where it was at the time of my pickup. My total charges were $29. I was told that I would receive my $71 back . I used and returned that vehicle days ago and here I'm getting a feedback request before receiving the balance left over from my deposit. I understand the process for returning fines is three to five days, however allow those funds to be returned to the customer first the same way I want your truck first before you come ask me for feedback about my experience. I'm still waiting on my money.

Clasificación:

5.0

Great customer service!!

Clasificación:

5.0

The guy who checked me out - was simply wonderful!

Clasificación:

5.0

You need to fix the customer service situation at 5400 Old National Hwy location. They don't wear any identification or clothing that shows they are employed there. Management is deployable. No regard for customer service at all. Poorly run facility. The whole staff including Management needs to be replaced. If was for the fact that I was able to get the trailer I rented at the Washington rd., location I would be thinking seriously of going to some other carrier for my rental needs. The service stinks and the attitude  of the employees at 5400 Old National Hwy location are extremely bad. No concern for the customers at all. They need to trained in how to work with the public.

Clasificación:

4.0

The windshield could have been cleaner for other than that it was good

Clasificación:

5.0

Excellent customer service.!!!!

Clasificación:

3.0

They have a rat problem! Rat droppings were all over my belongings. And the owner or manager told me one time that it was an inconvenience for her to deal with the renter's payments!

Clasificación:

5.0

The young man was a great help.

Clasificación:

5.0

Great team.

Clasificación:

5.0

Great customer service everything was a good experience!

Clasificación:

5.0

I found customer service to be very professional, very knowledgeable yet personal!

Clasificación:

5.0

Manager was very nice, accommodating and very understanding recommend her to everybody

Clasificación:

3.0

The staff was great! However the facilty is horrible. My storage unit was filthy and full of rats and rat poop. The rental fee is expensive please do better with maintaining the units.

Clasificación:

1.0

I had gotten not one but two flat tires which makes me think the spare was no good from the beginning because of this very unmaintained vehicle I missed part of my move as well as having to try n deal with all this while at work im very unsatisfied and would like my money back

Clasificación:

5.0

The young lady was an Angel and although the location on Godby Rd and South Hampton didn’t honor several reservations…and was certain to express that there was no manager available, as well as not able to speak up for the arrangements at another location…

Clasificación:

1.0

My unit actually was infested with rodents and birds

Clasificación:

5.0

Not sure right now

Clasificación:

5.0

Nada

Clasificación:

5.0

The GM was the only person working at the location on Washington Rd in college park on a busy Friday evening. She handled multiple customers quickly, efficiently, with grace & a smile. She needs a raise!!! Great customer service!!

Clasificación:

5.0

Kenyun and Frank set the standard of good customer service and satisfaction Great team and location

Clasificación:

5.0

While your employee MARIA was the BEST & the MOST helpful. The process of clearing my balance via the 'E-Alert' was HORRIBLE! With NO NOTICE I was delayed nearly 2 HOURS to rent my truck which cost me more money for the movers, more mileage and I needed to extend the van rental. - Great for your company's profits - NOT customer friendly. Having the 'key drop off' option is a connivence for those of us who have needs outside of your business hours. Therefore, there was NO COMMUNICATION regarding a perceived balance owed since LAST YEAR (2023). After calling the 1-877 number, waiting for 20+ mins I spoke with JAMES who admitted that although 2 emails were sent in regard to the balance due - you all are aware that gmail blocks your emails because it comes from a different host.- so HOW was I to know? After speaking with his RUDE delivery. I had to call a 2nd time and spoke with KYLE who assisted me with paying my balance (which I would've gladly done in 2023) and he assured it would take only 5 mins to clear so that I can rent my reserved van and gave me his direct extension - which turned out to be a false claim. It didn't clear in five mins nor did he have a direct extension. I called a THIRD time (each time taking about 30 mins) and spoke to JENNIFER who was FINALLY PATIENT and assisted me with finalizing my rental! Nealy 2 HOURS in the office, MARIA was patient, and understanding offered my son and I water to drink and never rushed me- event trying to reach Kyle from the office phone. She went above and beyond and made my experience a little better. My suggestion: if a customer has a U-HAUL PROFILE (which I DO) CONNECT ALL FEES OWED! It makes NO COMMON/ CUSTOMER SINCE to be able to access all things connected including my storage that I've had for YEARS - yet I have no communication via the app or my profile on any rental fees owed - but I CAN add a rental via the same app and profile??? U-Haul's integrity as a customer-supportive company is a bit shaky for me now and while I will recommend this location - I will NOT be recommending u-haul for truck rentals.

Clasificación:

5.0

Great service.

Clasificación:

4.0

Good service professional

Clasificación:

5.0

Love the manager she is awesome and takes care of all of the customers.

Clasificación:

3.0

Staff need to monitor people's coming up to the storage and not block the interest and 24 hours service will be great

Clasificación:

5.0

Washington Road Team, you guys ROCK.

Clasificación:

5.0

The manager was super friendly and helpful. Thank you Ms. Vann.

Clasificación:

5.0

The office staff at the 4540 Washington Road location is wonderful !!!

Clasificación:

4.0

U-Haul app was painfully slow

Clasificación:

4.0

Air out rear of truck. It smelled like gas

Clasificación:

1.0

I wasn’t able to check out properly person told me to just leave the key and go which made me very uncomfortable.

Clasificación:

4.0

Attitude of person during morning to pick up vehicle was not good. Return was excellent. Employee explained all charges, was polite, and very efficient.

Clasificación:

3.0

I always found rat poop in my storage every time I came.

Clasificación:

4.0

The only thing is Idk if the rain messed up my unit I had case some clothes smells like mildew n I washed them 3 times I had to throw away three bags full of clothes my bag of clothes n two bags of my children clothes idk if it was because evething was on the wall or the ray traps that was place n there idk if the rain got in there

Clasificación:

5.0

I feel that you all need to update your system so tap is available and your online devices are update regularly. Other than that I was very pleased with the service. Frank was very courteous and he took care of me as a walk up.

Clasificación:

1.0

Nothing. Great job

Clasificación:

5.0

Great experience

Clasificación:

5.0

Inspect all trucks before renting them out! Engine latch was not attached properly and was severely shaking while driving. As well as engine exhaust was coming into the truck through hatch

Clasificación:

5.0

Ms. Karen made my day, she's an exceptional person. She was absolutely a pleasure to meet. In a world where customer service is crap she was the exception, we need more customer care associates like herself. Gracias

Clasificación:

1.0

I had rats that had been into my storage unit.

Clasificación:

3.0

This location doesn’t have adequate space for drop off of large trucks

Clasificación:

3.0

My experience was great and I will pay what is owed to you guys. However I turned the keys over to a representative and he said he was going to send atow truck. When the tow truck came they acted like they were repoing a car from someone who missed a pament. I turned over the keys and a picture was taken of my stuff on the truck. I ahd a 75 gallon fish tank and stand and a box i took everything else off. I didn't receive a call or nothing but yall tried to charge my card. I had several things in the back of the truck no one called me or anything. they cohave left my stuff outside my house instead of acting like i didn't know yall was coming. that box had very personal and family stuff in it..I'm said cause my mom just passed and alot of atuff was hers. That sucks the most!!

Clasificación:

5.0

The staff is PHENOMENAL! I would go back to this location again and again!

Clasificación:

5.0

Dropping it off was bell it was rainy and the app wanted you to do to much

Clasificación:

5.0

Thanks to this location for quickly resolving an equipment issue.

Clasificación:

5.0

Nothing! Everything is perfect!

Clasificación:

5.0

U-Haul manager was very great at assisting me and she was very patient ! Will highly recommend!

Clasificación:

5.0

I love the staff and they was very helpful and kind

Clasificación:

1.0

I had water damaged and the rats messed up all my belongs

Clasificación:

1.0

The rats messed up a lot of my furniture, business items and clothes, I have never experienced anything like that before.

Clasificación:

5.0

Everyone was always very helpful. I would recommend this facility.

Clasificación:

1.0

Had rodents and they expected for you to pay rent on rodent infestations

Clasificación:

5.0

The team was trained well and consistent at what they did; I would recommend this to anyone who wants a storage unit in this area.

Clasificación:

1.0

Mice infested storage units. (I didn't have no food products of any kind in my storage just furniture and clean clothing I washed prior to storing) the traps and sticky pads they had in place did nothing all I would see is droppings around the traps.

Clasificación:

2.0

There were rats in my unit and because their gate was broken on several occasions as well as stuck open after each customer I could not get the insurance on the unit to assist because the facility lies and stated I hadn't been there in months which was false. I would never recommend I lost valuable items that cost so much and they were ruined

Clasificación:

1.0

I moved out on the app ( took screenshots and picture proof of my move out ) I moved to a whole different state I took the lock off but I was coming back to get the trash from my unit when I came back it had a new C lock on it and the office was closed I had to leave …. Fast forward I was told that the move out had to be done in person I was no longer in the state and not only does it let you do it on the app it lets you do it online!!! Why have it to where you can move out on there but I'm supposed to come inside on top of that they could see the unit was empty when the new lock that wasn't mine was put on the unit… fast forward again I expressed that to them and ever since then I've gotten numerous calls and emails about my unit as well as a FINE for a unit I MOVED OUT OF BEFORE MY MOVE OUT DATE!!!! I'm so disappointed tbh this is the worst experience I've had at uhaul I had my things there for 3 years with no problem and this is how I get done!!! I'm not paying a fee for a unit that I moved out properly on my end… if I was supposed to come inside to move out that would have been stated somewhere and it should be taken off the site AND THE APP as an option !! Shìt makes no sense

Clasificación:

1.0

There were rats in my storage , messed up all my furniture clothes and im very disappointed in uhaul ,this location is unsafe , a hazard and needs to be shutdown . Will never rent again from uhaul storage .very poor experience overall

Clasificación:

5.0

My experience was very good and if I had to get another storage I would be coming back

Clasificación:

1.0

Poor communication. damage belongings. Rude management

Clasificación:

1.0

Horrible. The access code did NOT work and I still had to go inside and wait after signing up online. The unit was not in good shape as the ceiling had two giant wholes and I could see through to the metal roof and the insulation was hanging out! I had to demand another one. The wait time was ridiculous and caused me to have to rent my truck an extra day. To make thing worst, I was given a new unit that I had no time to inspect and I was charged full price so the promotion for first month free is not invalid and I just wish I had chosen a diffent rental company. This is the WORST experience and I would never recommend this storage location or U-Haul to anyone.

Clasificación:

5.0

First off I only give 5 stars for nice staff and them having a settlement program to help you keep your things if you can't afford to pay the full amount .. however, they have a major rat problem that needs addressed. I had to throw half my storage away from rat poop being all over the place.

Clasificación:

1.0

I asked could i come get me things after they told me my stuff was up for auction. And they made it very difficult to recieve my belongings. Ive lost all my things and they havent said anything back

Clasificación:

5.0

The complete staff was truly amazing the full entire time which was a complete year. I had my things in storage. Thanks again.

Clasificación:

3.0

I have items damaged from rats and mold from water damage and a hole in the ceiling

Clasificación:

5.0

Gracias

Clasificación:

1.0

Came with moving truck at 8pm and gate code wouldn't work. After hours number didn't work.

Clasificación:

1.0

Every time I went to the storage, there was something blocking the drive ways. The staff are always busy but at R not friendly. You cannot reach this place by phone.

Clasificación:

5.0

It was nothing but good vibes and everyone was very friendly and respectful and very helpful as well

Clasificación:

2.0

The customer service agent was nice, however she was the only person available which caused a long delay in being service. In addition, I still have yet to receive an access gate card because the machine wasn't working correctly and the agent FAILED to remember to bring it to me. In addition, she advised the security gate wouldn't me working for awhile. I feel as if I should recieve a discount if I'm not fully receiving the services I pay for. Not to mention there were a mouse trap and other contraption in my storage unit. The storage door it weird as it loops over blocking the way. In all honesty I'm quite disappointed and would like a discount. Not to mention I was charged for a lock when online it stated it would be free. I do worry about my belongings considering the facility does not have a properly function gate to provide extra security.

Clasificación:

1.0

I had to throw furniture away because of mold and rodents. From day one I asked if my door could be fixed and I was told that they would be out in a week to fix it I was there for a whole year and not once did they call to fix it, one day I went to get something out of my unit and they were about to repaint the door instead of replacing had I not shown up that's exactly what would have happened, I asked again if they could fix the door basically every time I asked them they told me that the door was on back order or the people were coming out in a week. I was not offered any kind of incentives but I was notified about a increase in rent.

Clasificación:

3.0

I was totally upset to only receive one email prior to my things being auctioned off. I would also like to know if you all would be so kind to find out the buyer that it was sold too. Ive been so stressed tryng to regain access to my parents erns very upset If found or able to provide me with this info my number is 678-789-9424

Clasificación:

3.0

I do not agree with $15 late fees. I do not agree with $50 liens. Customer have been struggling since the first pandemic of 2020. No compassion at all for customers.

Clasificación:

3.0

Items that stored was ruined with rat feces

Clasificación:

5.0

Ms Baker runs and well managed location with very helpful and professional staff

Clasificación:

2.0

🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀 🐀

Clasificación:

1.0

Poor customer service and lack of empathy.

Clasificación:

5.0

No comment

Clasificación:

1.0

My storage was full of rat droppings and the insulation from the unit was wet and all over my belongings, the door was warped and not secured, or tack

Clasificación:

3.0

Gracias

Clasificación:

5.0

The manager has great communication skills. Great personality. She knows the business very well.

Clasificación:

2.0

watch out for roaches and rats.

Clasificación:

5.0

Roschel was amazing!!!

Clasificación:

3.0

When I did my order online it seems like it was ready but when I got there to put my stuff in it had a red tag on it an I had to go to the office an see why it was not ready the lady go say she don’t know why her manager gave me that unit because it was somebody else’s I had to show her my order that I had on my phone an I had to go get a lock for it because the lock was not In said my unit

Clasificación:

4.0

The storage was dry, I liked that. The attendant on site was friendly and courteous.

Clasificación:

1.0

I had my unit for six years upon turning 65yrs old could no longer afford the storage advised the mgr and UHaul prolonged the auction for 5 months ending charges are 1034.41. this is no way to treat senior citizens have contacted legal counsel and Better call Harry!!

Clasificación:

5.0

Great customer service and great caring people.

Clasificación:

5.0

I appreciate the help I got from Raschel ! She was such a great help and very patient with me considering this was my first time ever getting storage. I really appreciate all the help she gave me . Such a sweetheart and helpful. Thank you Raschel 

Clasificación:

5.0

The agent whom helped me was excellent. Although, the storage wasn't the size I needed she went the extra mile in reducing my stress by reaching out to see other available options and I truly appreciated.

Clasificación:

5.0

Manager is very professional and helpful.

Clasificación:

5.0

Atlanta staff were amazing accommodating to restructure my storage needs. They called immediately to two other nearby locations and found the drive up unit that I originally requested. Returning the truck was OK. I would recommend U-Haul. PS the Miami locations were a lot more challenging due to not accommodating closer locations for pick up of truck rentals twice.