Customer Reviews for U-Haul Moving & Storage of Cohoes

4,954 reviews

169-171 Ontario St   Cohoes, NY 12047
(Rt 470 & 787)

(518) 237-4760

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(518) 237-4760

169-171 Ontario St
Cohoes, NY 12047
(Rt 470 & 787)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you

DANIELM M. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn B. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
4.0

Customer did not leave a comment.

KEVINT H. 
Rating:
4.0

Customer did not leave a comment.

Amy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul B. 
Rating:
5.0

You should fill the windshield wash fluid. I rented two times in 2 weeks and both vans were empty

DIANEMARIE D. 
Rating:
2.0

Only reason I am rating it BELOW AVERAFE IS THE MONTH OF OCTOBER MY MOM PASSED AWAY SO I WAS OUTTA TOWN UNTIL OCT26TH . I KEPT IN CONTACT WITH CORPORATE SO I DIDN'T GET SLAMMED WITH OUTRAGEOUS LATE FEES AND I WAS TOLD SHE WOULD NOTE MY EMERGENCY OUTTA TOWN AND GUESS WHAT???? I GOT HIT WITH A MONTHLY PAYMENT OF $144 FOR A $64 STORAGE UNIT... I AM NOT VERY PLEASED AT ALL.. THIS IS NOT GOOD BUSINESS AT ALL. I HAD A DEATH AND BURIED MY MOM THEN JAD TO GO TO BUFFALO TO TAKE CARE OF HER HOUSE TO PUT IT ON THE MARKET. THANKS FOR NOTHING I WAS OVERSHELNEX AS IT WAS AND YOU MADE IT WORSE FOR ME IN NOVEMBER BECAUSE I DIDN'T HAVE THE $$ TO THROW AWAY .

Michelle J.  |  Overall Experience 
Rating:
4.0

I was not able to complete the vehicle return process with the uHaul app. The app would not let me upload the required photos, so I had to open the browser on my phone to complete it that way. This isn't a huge issue, but definitely something that can be fixed for a better after-hours return experience.

CALEBMANNING W. 
Rating:
4.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Customer did not leave a comment.

TRAVISEDWARD D. 
Rating:
5.0

Let me first say that the rating above is for the Cohoes Location ONLY ! If you ask me to rate my overall experience it would POOR Original rental was thru the Albany Location where i reserved 3 days Prior to my pick up and they did not have the trailer available then was told that they had one in Halfmoon and they would reserve it for me upon calling Halfmoon was told it was not available there either so i take it upon myself to call the Cohoes location where i was able to get one. This is inexcusable reserved it three days prior how could one not be available unless they just ignored my reservation and rented it to someone else This mistake cost me time and fuel and may have me look elsewhere for my future rental needs

EDWARDFRANCIS K. 
Rating:
5.0

There is great customer service here at this location, they are fast at checkout and check in although most of the time I use the mobile app

George Y. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
5.0

Customer did not leave a comment.

DAVID III W. 
Rating:
5.0

Customer did not leave a comment.

shannon R. 
Rating:
2.0

Costumer service was very poor

MEGANDENISE H. 
Rating:
5.0

Customer did not leave a comment.

JOHNT C. 
Rating:
5.0

Customer did not leave a comment.

patricia M. 
Rating:
5.0

Customer did not leave a comment.

AMANULLAH N. 
Rating:
5.0

Customer did not leave a comment.

ROYSTONG G. 
Rating:
3.0

Did not have the vehicle size I booked … very dissatisfied

Ellen E. 
Rating:
5.0

No issues at all. Prompt and efficient service.

KATHLEEND R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Super friendly and super easy! Definitely recommend coming here! Plus the online rental pick up/drop off is soooo convenient!

Olivia K. 
Rating:
4.0

Customer did not leave a comment.

Brandon P. 
Rating:
1.0

I got over charged, it was only 70 dollars in mileage and at 20 dollars a day it should have only cost 210 total with the mileage. They charged me 394. I will never rent from that U-Haul again.

Dawn C. 
Rating:
5.0

The 2 staff Aziz and co were respectful and very helpful. This was the best rental experience ever had. I'm glad I chosed this location

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDARIVAYLO G. 
Rating:
5.0

Customer did not leave a comment.

dreamer p.  |  Overall Experience 
Rating:
5.0

Excellent customer service even in the pouring rain.

ERIKALEE L. 
Rating:
2.0

Gas tank nearly empty upon pickup

KEELEYM G. 
Rating:
4.0

Customer did not leave a comment.

Amanda J. 
Rating:
1.0

The truck I rented had 294,804 miles on it. The headlights were broken and the counter person said he knew about that but thought I would just drive during the daytime. The chicken bones behind the seat showed that it had not been cleaned in a while. Terrible!

DUANEPAUL H. 
Rating:
4.0

Customer did not leave a comment.

DANIELR L. 
Rating:
1.0

over charged

BERLIS N. 
Rating:
4.0

Customer did not leave a comment.

TONIANN C. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

annette K. 
Rating:
5.0

Customer did not leave a comment.

MARILYND M. 
Rating:
5.0

Customer did not leave a comment.

MARILYND M. 
Rating:
5.0

The guy that took care of us was friendly and very helpful.

CHRISTIANO M. 
Rating:
5.0

The customer service was excellent and very accommodating, as I had to extend my rental time twice.

CHRISTINE D. 
Rating:
5.0

The experience was great. I've used that particular location in the past. They even gave me a new vehicle with a sound system better than what's in my own car.

BARRY T. 
Rating:
5.0

Customer did not leave a comment.

DEVAJIT B. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

CAROLYNT C. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Great experience. Friendly, helpful staff!

RICHARDJ T. 
Rating:
5.0

My experience was very smooth and reserving online made the process much quicker to pick up and return.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

john j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Good sevice,service, problem.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

RUSSELLN M. 
Rating:
5.0

Customer did not leave a comment.

EDWARDJOSEPH M. 
Rating:
2.0

The van smelled of cat urine so bad it was unbearable!

Shawn C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLELEE R. 
Rating:
5.0

Customer did not leave a comment.

SHAWNWALTER R. 
Rating:
5.0

Customer did not leave a comment.

MICHAELF P. 
Rating:
5.0

Very friendly staff and such an easy experience! Thank you for clearly explaining everything and also for having such an easy experience. We were on a time crunch and everything was so quick and easy! The staff rocks at this location!

KAITLINT L. 
Rating:
5.0

Customer did not leave a comment.

KELLYA W. 
Rating:
5.0

Honestly you guys were a life saver! Keeping being awesome! I broke down in Vermont, I live in pa and called AAA to come tow my car to a shop to get it fixed so I could get home... they never showed up after 8 hrs. But you guys, I was able to call in, get a reservation, and blam you guys let me know when you found one and enabled me to do the job myself AAA just couldn't muster. Thanks a bunch!

KRISTY K. 
Rating:
4.0

Customer service at this location was great but there was a problem checking in - vehicle we rented was not shown in computer system as being available even though it was sitting right there in the lot. Vehicle had apparently gone for damage repair and system had not been updated when it was returned to show: 1. that vehicle was indeed available; 2. condition of vehicle; 3. correct mileage on vehicle.

John C. 
Rating:
5.0

Customer did not leave a comment.

LEMONTTERREL C. 
Rating:
5.0

Customer did not leave a comment.

kelly S. 
Rating:
5.0

Customer did not leave a comment.

JAMESFRANCIS V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

THOMASFRANK M. 
Rating:
5.0

Was not refunded anything !!!

Julie S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREYA M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

EARLW C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Nothing. The attendants were extremely helpful. When I arrived, they helped me switch my reservation from a 20' to a 15' truck. After dropping it off, the attendant was great too. Went back the following morning because I forgot my ez-pass. Both attendants searched everywhere and eventually found it. Great experience all around!!

Jason P. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Great customer service. The van was good but brakes were not good and tire pressure was an issue

Chuck R. 
Rating:
5.0

Customer did not leave a comment.

PAIGEL W. 
Rating:
3.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Fast friendly service

THOMAS B. 
Rating:
5.0

Have used this Location before.Always courteous and great service.

Peter B. 
Rating:
4.0

Other than the long wait (long line) everything went fairly well. There was a problem with the equipment but staff remedied it. Manager did make person who was assisting me (he was wonderful, the man hooking up my trailer that is, not necessarily the manager) go clean another vehicle before he was done with my rental process, that took an additional 15 minutes. So I was there for about 45 minutes either waiting in line or waiting for checkout. Giving 4 stars just based on the gentleman that checked me out, he deserves 5 stars but you didn't ask that.

Rene H. 
Rating:
4.0

Customer did not leave a comment.

Trisha B. 
Rating:
5.0

I didn't get the name of the desk clerk who handled my check in, but he was personable, efficient and very helpful. The staff there are an asset to your company - thanks for a great start to my ride! Mike Noble

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

LUZD R. 
Rating:
4.0

Customer did not leave a comment.

JASMINENICHOLE M. 
Rating:
5.0

Customer did not leave a comment.

LYNWOODS B. 
Rating:
4.0

The self check in app was a waste of time. Although I previously uploaded my license photo, it wanted me to do it all over again. I decided to let the guy check me in as it was probably quicker.

DAVIDL K. 
Rating:
5.0

Customer did not leave a comment.

TAYLORE D. 
Rating:
5.0

Customer did not leave a comment.

CONNIEJOLINE T. 
Rating:
4.0

Customer did not leave a comment.

RICHARDD T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWLOUIS G. 
Rating:
5.0

Dragged a chain many a mile. Nothing seemed to hold it in place. Terribly long for my hitch. Otherwise, rode well with our relatively light load. I made trip two days quicker than first estimate - do I get a refund?

Scott S. 
Rating:
4.0

Customer did not leave a comment.

SERENAARLENE H. 
Rating:
5.0

Everything is good

RIPON D. 
Rating:
5.0

Explain to them how payment and charges work.

MOHAMMEDSALEH SA A. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Was just what we needed. Got the job done for us.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIAMARIE K. 
Rating:
3.0

This location is always busy. The thing that makes it bad is that. It only be one person there most of the time doing every single thing.

GEMAYELH B. 
Rating:
2.0

Customer did not leave a comment.

NICOLEM G. 
Rating:
1.0

I had a TERRIBLE experience at the Albany location. Reserved a truck two days prior and when I got there to do the mobile pick up I started looking around for the truck and realized they had given it two another guy standing there. They gave the keys to my truck away before I could even get to it. Then had to stand in line for 45 minutes to even speak to someone. While standing in line I realized they had done the same thing to two other families that same day/time. Then when we finally were able to speak to someone, they said they had no trucks left and if we wanted one we had to drive to COHOES to get one. It was 10 miles out of the way! STAY FAR AWAY FROM THIS PLACE! The guys at the Cohoes location were very helpful, but the Albany location is just straight up terrible. If anything, go to Cohoes and not Albany and you'll save yourself a headache.

lauren M. 
Rating:
5.0

Picked up my rental on time and ready to go. The pickup and return process was flawless and I certainly recommend this location to anyone, its always the one I use.

Ronald G. 
Rating:
5.0

Wonderful Experience dropping off - so easy, with super friendly folks immediately available to help out!

Glenn T. 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  First Impressions 
Rating:
5.0

Extremely helpful staff worked through an issue with my reservation quickly.

Timothy L.  |  First Impressions 
Rating:
5.0

The entire staff at U-haul Cohoes has been fantastic. Professional, knowledgeable and extremely helpful. Aziz, Ian and every associate I have interacted with have alleviated so much stress generally associated with moving and storage. Thank you. This is my U-haul location choice for all future business.

Dorje M.  |  First Impressions 
Rating:
2.0

Hello, I hate to write negative reviews but feel like feedback would be helpful. I rented a UHaul truck from NYC to Uhaul Cohoes. The representative on the phone told me I could use their climate controlled storage with one month free. She said the unit was on the ground floor. The unit i received was not only on the second floor but it was only accessible by these mobil "staircases". The staircase was falling apart and had no railing at the top which was extremely dangerous. To add, the unit was probably 90 degrees inside. I was looking forward to a nice convenient end to the moving trip but this was pretty unfortunate. Thought it would help to share. Thank you

cainaaan l.  |  First Impressions 
No reviews have been submitted for this location.

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