Comentarios del cliente para U-Haul Moving & Storage of Cohoes

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Cohoes

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Kaitlin B.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Car trailer hold down strap was strings, wasn’t ever sure it would hold, so I used 2 additional tie downs so I wouldn’t lose the car. Paid for 24 hours, brought it back at 7:30. Plenty of people in the building, and had it until11 am the next morning, but was charged a$20 after hours fee. Very disappointed. Give me a piece of garbage, and then penalize and charge me for bringing it back early. Wil use any location other than Cohoes in the future.

Leah P.
Grado:

Explain costs better

mark S.
Grado:

El cliente no dejó un comentario.

Shundiya R.
Grado:

El cliente no dejó un comentario.

Jeremiah S.
Grado:

El cliente no dejó un comentario.

Chris C.
Grado:

El cliente no dejó un comentario.

Brandi W.
Grado:

El cliente no dejó un comentario.

ANDREA W.
Grado:

El cliente no dejó un comentario.

Gail K.
Grado:

Nothing. The staff is always friendly and helpful; the trucks are always clean.

Keith S.
Grado:

As good as could be.

Barbara L.
Grado:

Very fast drop off, friendly employee

Alexander M.
Grado:

El cliente no dejó un comentario.

JAMES B.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

No way. Just keep doing the same business.

Keana K.
Grado:

The employee that helped me didn’t seem focused on his job. He seemed out of it and was hard to understand... there should be a manager overseeing what the employees are doing during down time.

Desiree D.
Grado:

Pretty clean could of been vacuumed out .

Eckart W.
Grado:

El cliente no dejó un comentario.

Bliss C.
Grado:

El cliente no dejó un comentario.

Kenneth E.
Grado:

Quick and easy rental. Walked in, five minutes later walked out. And on a Saturday at that.

Maureen G.
Grado:

El cliente no dejó un comentario.

FAITH S.
Grado:

Guy that service me was rude & unclear about what he was talking about . I have used this uhaul place many times and I will not again . Oh yeah I also had to walk threw the lot to find the truck unreal .

Brian C.
Grado:

I showed up a few minutes after closing. I was helped getting trailer off my truck and checked me out on his phone. All set

Brian Y.
Grado:

Returning after hours app was a joke!!!!

Roger C.
Grado:

El cliente no dejó un comentario.

James C.
Grado:

Smooth pick up using my smart phone. Same thing with return. Great hours easy accessibility excellent facility and will rent again

JAMES C.
Grado:

Great facility, ample parking for return of the equipment.

Terrence M.
Grado:

El cliente no dejó un comentario.

mackenzie F.
Grado:

El cliente no dejó un comentario.

Bertha Y.
Grado:

Nothing the service was great

David H.
Grado:

El cliente no dejó un comentario.

Daniel C.
Grado:

El cliente no dejó un comentario.

Mary O.
Grado:

Very nice the worker are there.

Mary M.
Grado:

El cliente no dejó un comentario.

Richard M.
Grado:

I was given a 10ft. Truck right away on the 1st without a reservation. The person was great, however, they must check to make sure it's swept out. I had to do that.

taisean R.
Grado:

El cliente no dejó un comentario.

London N.
Grado:

Make sure equipment is in tip top shape and is cleaned in a professional manner

liz s. | Overall Experience |
Grado:

When I rented my unit I was told there were stairs. I was NOT told that the stairs were on wheels, weight at least 25-30 pounds & are the most wobbly, narrow, unsafe, unsecure stairs ever. No way these stairs should be in the building. Scary. Further, after you push the extremely heavy stairs into place and unlock your unit, you can't open the door to the unit. The bars at the top of the stairs are in the way, so you have to drag the stairs away again, open the door and then drag the stairs back into place. And my unit was on the end behind a corner. So no pushing the stairs right up to my unit. I had to navigate a tight corner. Every trip to my storage unit was a nightmare.

Sandra K.
Grado:

El cliente no dejó un comentario.

Pennie C.
Grado:

Better fuel mileage- I used 13 miles, but needed $10 in gas to get to line.

Melissa C.
Grado:

when we dropped off the truck in Cohoes it was very busy and only one guy checking people in and getting trucks for people. He stayed calm and was great. You definitely need people like him.

Erick H.
Grado:

I rented a truck on Friday February 28th and returned the truck and the company's computers were down and cant give me change.wow i paid cash told me come back so i walked 8 miles to them on sunday to get my change agian they cant because the Manager day off. He said come back tomorrow its wow degrees and you wont give me my change back.i called 1800 number and they tried to contact that location and he hanging up on them. He isnt answering the phone it just rings and infront of me he kept hanging up on people. Wow. The company said if you dont here from us in 48hrs call back wow. A week to get my change from CASH. I don't go to the store and buy something in cash and tell me to come back for change repeatedly. Costing me time and money. When they have it in the draw. So a week to get my change. MAYBE. Worst place ever. Im calling a lawyer and police for theft. AZIZ KHAN is the manager. Dont trust this place thieves

Marci R.
Grado:

El cliente no dejó un comentario.

Matthew N.
Grado:

Make returning the equipment easier. It took me over an hour of waiting to return the equipment.

Kristen L.
Grado:

The wait time to return the vehicle was lengthy.

Randall R.
Grado:

Make sure the manager deletes my driver ID off his phone

Jayson H.
Grado:

El cliente no dejó un comentario.

Jaime H.
Grado:

Quick and easy in and out. Thank you!

Thomas C.
Grado:

El cliente no dejó un comentario.

billy w. | Overall Experience |
Grado:

Uhaul has gone downhill the workers have no clue what there doing prices always different and never have what you need when needed or gotta travel to get something and you dont get credit for nothing

John S.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

Parking for customers was non existent. Melissa was very personable, and made our pick up easy.

William P.
Grado:

El cliente no dejó un comentario.

Kristin P.
Grado:

El cliente no dejó un comentario.

Zahraa M.
Grado:

I lived in nyc and not once were we charged for mileage. I come to cohoes NY to rent a Uhaul and we are charged! Maybe the pricing should be universal

Alicia R.
Grado:

El cliente no dejó un comentario.

Lawrence L.
Grado:

El cliente no dejó un comentario.

Albert P.
Grado:

El cliente no dejó un comentario.

Dennis C.
Grado:

I originally called the Albany location for my reservation and I thought it would of been nice if someone told me that I would be going to the Cohoes location over the phone instead of finding out last minute through email. I was told that cargo vans are rare in these two locations. Is this accurate?

Brian F.
Grado:

This has turned into my go-to place for rental. The staff is very helpful and gets me in and out quickly.

Frank H.
Grado:

Keep doing what your doling. Most important is your Staff. high quality and very service minded.

Madalis C.
Grado:

Clean out truck and have it ready before allowing someone to take it

KRISTEN D.
Grado:

El cliente no dejó un comentario.

Ricardo B.
Grado:

This is good for rental the truck. I love the employees nice people and respect with the customer.

Dariusz F.
Grado:

El cliente no dejó un comentario.

Grisel C.
Grado:

El cliente no dejó un comentario.

oday M.
Grado:

El cliente no dejó un comentario.

Cary G.
Grado:

At first the Google reviews had me a little worried but everything worked out perfectly. No complaints from me, just wish there was a way to expand the time without an extra fee, that's about it.

Marc P.
Grado:

El cliente no dejó un comentario.

stephanie P.
Grado:

El cliente no dejó un comentario.

Ryan M.
Grado:

I've had a great experience with this location. My only criticism is the hours. I work odd hours, and sometimes I can't get a truck exactly when I need one. If i could start at 3am instead of 9am and everything was above board, i would.

Ronald E.
Grado:

El cliente no dejó un comentario.

Kaitlyn B.
Grado:

I ordered an appliance dolly which was not on the truck and I had to drive back to get it. The gentleman working credited back the miles when I returned the truck to make up for it.

david T.
Grado:

Satisfied with the service

Michael M.
Grado:

Did not appreciate that my planned drop off location was changed by the central office after I picked up the vehicle. During making my reservation the alternative drop off location was offered at a $40 discount. This discount was not automatically applied to me when the central office forced me to go to that alternate location for drop off. I had to call to get the $40 discount applied.

Ryan M.
Grado:

El cliente no dejó un comentario.

Karl K.
Grado:

The Cohoes U Haul is one of the busiest U haul in the capital district area of NY. But the staff always takes its time to get things correct and they remain courteous and friendly.

Stephanie G.
Grado:

The Mobile pick-up did not give me the proper truck. However, the clerk side the store was extremely helpful!!

Rosalee R.
Grado:

This location is wilki

Robert K.
Grado:

The trucks heat temporarily wasn't working.

JAQUAN P.
Grado:

El cliente no dejó un comentario.

Kathleen K.
Grado:

I rented a truck for 2 days then was contacted after just 24hrs and told i needed to return the truck, which i did immediately, then uhual proceeded to charge me for the second day even though i only used it an extra 1.5 hrs over 24 hr. Shady

Daniela M.
Grado:

Rates where not what I thought they be to expensive

Brian F.
Grado:

El cliente no dejó un comentario.

Steven L.
Grado:

I use this location several times a year. They always do a great job

David S.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

My reservation was for a 24 hr pickup truck share with 630 am pickup. I got to the location and the app said I had to wait until 7 am for the location to open bc the pickup truck share was not working at this location. No one showed up to open until 8 am, an hour after the location was supposed to open. I called the 1800 uhaul number and the rep was unable to get a hold of the location manager while I was waiting outside for an hour and a half. The pickup truck I was given had less than 1/8 tank of gas (20 mi until empty). When I asked about the $50 reservation guarantee, I was told this location does not honor it. Overall a horrible experience.

John M.
Grado:

I had a 7:00am reservation and was at the location 20 minutes early. The location’s stated hours were to open at 7:00. No one arrived at the location until 7:50, 50 minutes after the scheduled opening. I called customer service while waiting outside with about 7 other customers. This delayed caused issues with my schedule and prevented me from completing everything I had planned with the vehicle. Very unsatisfying experience.

Daniel V.
Grado:

El cliente no dejó un comentario.

Colleen J.
Grado:

Everything went smooth and I had no issues.

Crystal L.
Grado:

El cliente no dejó un comentario.

Pamela W.
Grado:

El cliente no dejó un comentario.

Robert M.
Grado:

Excellent. Customer Service ?

kim W.
Grado:

El cliente no dejó un comentario.

Raymond H.
Grado:

El cliente no dejó un comentario.

Nicole B.
Grado:

The drop off was easy you just had to drive up and someone came out. It was clean but not by any means inviting. He looked at the truck, showed me his cell phone and told me I was good. Not a great way to want customers to come back. All in all I’ve never had the experience within uhaul like I did over the past 24 hours. This is a company I have used for every move and this was by far the worst.

Thomas M.
Grado:

El cliente no dejó un comentario.

Christopher S.
Grado:

Was really easy to pick up and return my truck. Also was very easy to extend my rental for a day.

Dennis F.
Grado:

Dropping the truck off after hours was cumbersome especially as it pertained to the photo of the fuel level and mileage.

Sandra K.
Grado:

Truck wouldn't start several times.

Gregory P.
Grado:

Friendly, helpful staff. Definitely will use the Cohoes location in the future.

Steven R.
Grado:

I reserved a cargo van to move a large piece of art, based on the door measurements provided at the Uhaul website. When I picked up the van it was a different model, which has a narrower open width for the rear doors, which would not have worked for the piece I had to move. Fortunately, I was able to switch it to the correct van. But if the facility did not have that extra van, I would have been screwed. Please be aware that not all Uhaul vehicles match the dimensions provide on the website!

dennis s. | Overall Experience |
Grado:

Very efficient.

David V. | Overall Experience |
Grado:

Possibly the easiest part of our moving experience

Shuheng W. | First Impressions |
Grado:

Overall it was not a delightful experience, the person who helped me register was very perfunctory.

justine b. | First Impressions |
Grado:

Great people, very helpful and nice !

jeffrey g. | Overall Experience |
Grado:

i

miguel r. | Overall Experience |
Grado:

Staff were great in assisting their customers. One person in particular.

Erin S. | Overall Experience |
Grado:

Key card didnt work - had to use code, unit was not size ordered, had to use wheeled stairs to access - scary!, had pipes through it, visible water damage after, all items covered in mouse poop.

Brittany P. | Overall Experience |
Grado:

The balance due for the storage account never shows up online until its due and then a $15 late charge gets added to the account. My storage unit was locked up by the facility even though I paid. Awfu

Jason F. | Overall Experience |
Grado:

Would not recommend getting a storage unit here that slap you with late fees with little to no grace period and then they put locks on your storage and forget to take it off for a month lazy employees

Lee Ann H. | Overall Experience |
Grado:

The staff is AMAZING, so very helpful. My only complaint is that sometimes they are understaffed. They work hard to give great customer service. Sometimes they need additional people there.

MICHAEL K. | Overall Experience |
Grado:

I have 3 units with you guys. You increased price in cohoes without saying anything. Regional manager Ben said i could go back to old price, ian said it would be completed and it wasnt.closingallunits

Sandra R. | Overall Experience |
Grado:

Well kept

penny r. | Overall Experience |
Grado:

In the entire month of use in the storage unit I was never able to access the place 24/ 7 like indicated. Didn’t even receive A card to get into the place until about a week before I exited. Fix it

Morteza H. | Reservación |
Grado:

The sales person was really helpful and quick.

Richard C. | Reservación |
Grado:

Made me wait 20 minutes for help and then my card to get into my storage unit wouldn't work and to be honest still doesn't work not very happy

shirley c. | Overall Experience |
Grado:

You helped me very much. I have already told individuals of your hospitality

MICHEAUDE C. | Overall Experience |
Grado:

First my move out date is listed at 5/2/2018 when in fact I moved my stuff out 3 weeks prior to this date. I was then charged 2 late fees after my stuff was already out of the unit.

No reviews have been submitted for this location.

Back
To Top