Customer Reviews for U-Haul Moving & Storage of Coconut Creek

4,950 reviews

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They staff was really helpful and Eddie was a great help

ERICA W  |  Overall Experience 
Rating:
2.0

Employee was disrespectful, entitled, rude, and problem driven

SAMIR A 
Rating:
5.0

Customer did not leave a comment.

EDWIN D 
Rating:
3.0

Faltan más personas bilingües y mejor atención a todos los clientes

Omar C 
Rating:
5.0

Trucks were nice and clean I mean this place got it all good service fast and easy

Dilano J 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

Danna A  |  Overall Experience 
Rating:
5.0

The representatives were amazing! Setting up our service appointment was a breeze! Couldn't have hoped for better experience. This location will definitely be my go to from now on.

Anthony B 
Rating:
2.0

I reserved a hand truck on line when I reserved the truck as an option to pick from during the process. Well the lady at the desk told me they didn’t have any available. Why offer if you don’t have them to give.

Matthew C 
Rating:
4.0

Vehicle's gas gauge didn't move for w while when refilling before returning it which made me overfill by a quarter tank worth $15. Millage in the vehicle was 6 miles over what I had in document. I thought it came with 100 miles there fore didn't address before leaving with vehicle

Jose F 
Rating:
5.0

Excellent customer service..Shane the manager was so helpful and courteous!

ihab a 
Rating:
5.0

Excellent location and very clean facility which shows that the property is maintained and managed very efficiently! I spoke to Shane, the Property General Manager, at the time I was scheduling my move out. She was very accommodating and worked with me in a professional manner to resolve my issues and ensure that my move out was completed successfully. During my rental time at Uhaul, I dealt with Kenneth, Rebecca, Kenny, Joey and the younger girl (don’t remember her name); and their customer service and professionalism was always exceptional and they always displayed a friendly demeanor. Maureen not so much! Thank you all! You are the best! Continue being nice, kind and caring about people while utilizing your professionalism because you never know how much trials and tribulations a person is bearing. May God continue to bless you and your families and the continued success of your work at Uhaul Coconut Creek.

Jade S  |  Overall Experience 
Rating:
5.0

The initial lady who assisted me never mentioned anything about needing more than my drivers license & credit card for pickup of the container. When I physically arrived she said I needed additional documentation and said I needed to leave my passport until I returned both containers? When I called back questioning this procedure Edwyn helped me and waived this requirement. It was not a good start!!!

Richard S 
Rating:
3.0

Very hot cabin, with AC on No cruise No radio. I’ll go with budget next time. Bad experience.

Armando A 
Rating:
5.0

Excellen Service

Valney B 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
5.0

Our experience with U-Haul overall was not great but the staff at coconut creek made up for it. We initially had our reservation at the broward blvd location and were not informed until we got there that they didn’t have any trucks available and that we had to go to coconut creek. Although super out of the way the staff had the truck ready for us and the process was easy.

MATTHEW S 
Rating:
4.0

Overall good experience. No issues. My storage items were secure always. I would say two things to comment on. The air temperature was always warmer than I would think for an A/C controlled facility. And second: was the elevator. My unit was on the 2 nd floor and two times when I came, the only elevator was out of order and it was very inconvenient because I had planned on putting stuff in the unit so I had to come back. I live 30 min from the facility.

ANDREA B  |  Overall Experience 
Rating:
5.0

Everything went quick and smooth out and in, Kaylin was a great help and she knows her job. Greets customers with a smile.

Vincent D 
Rating:
5.0

Customer did not leave a comment.

David K 
Rating:
3.0

Customer did not leave a comment.

Clarence K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN M 
Rating:
5.0

Staff was extremely helpful.

JESSICA V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard B 
Rating:
4.0

Customer did not leave a comment.

Theresa J  |  First Impressions 
Rating:
4.0

The van I rented was new. The staff was professional and helpful. I would gladly rent from this location again

Frank L 
Rating:
3.0

The only issue I had was being charged for 7 gallons of gas that was actually replaced before returning the truck and bc the vehicle had went out already there was no way for them to correct the issue if I didn’t have a picture.

Erica W 
Rating:
5.0

Customer did not leave a comment.

Anastasija O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ana o 
Rating:
5.0

Customer did not leave a comment.

Brandhon B 
Rating:
1.0

Location in Coconut Creek is terrible. Would never go back.

John D 
Rating:
5.0

Customer did not leave a comment.

SHAWN T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward G 
Rating:
5.0

Staff professional and courteous. Very helpful.

ANTOINETTE N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C 
Rating:
5.0

Entire experience was wonderful. The staff were friendly, knowledgeable, and professional as although I went over the 2200 deadline I was able to complete my move-in without being hassled!

YA L  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marcelo P 
Rating:
5.0

Customer did not leave a comment.

Greg N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Judi C 
Rating:
4.0

The AC in my 15’ vehicle I rented was not working, the customer service rep at the counter apologized and said he would “take care of me when I returned it and give me a discounted rate” yet I was charged for the whole thing

Greg N 
Rating:
5.0

The entire was very helpful, professional and knowledgeable regarding the services and procedures.

YA L 
Rating:
5.0

Awesome thank you

LAYLAH B  |  First Impressions 
Rating:
4.0

Fix the printer and Internet service IT.

Daniel L 
Rating:
5.0

Ed H was extraordinarily helpful, professional and took extra time in transferring our larger storage unit to a much more convenient unit on the second floor. U-Haul is incredibly well represented by such an efficient and competent staff member as Ed H. Thank you - Mike Wise from Boca Raton.

MICHAEL W  |  First Impressions 
Rating:
3.0

Worker was on the phone on his AirPods the whole time talking to someone. Unprofessional

Christopher M 
Rating:
5.0

Staff at this location were OUTSTANDING!!!!

Michael S 
Rating:
4.0

Customer did not leave a comment.

David F 
Rating:
5.0

I’ve been in the store several times over the last few months getting moving supplies and just started moving some items into a climate controlled unit. Every time I’ve been in, the staff has been nice, friendly, and so helpful! Moving is stressful, but every time I visit the U-Haul store I leave calmer and happier. Thank you!

Jaime C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trinity V 
Rating:
5.0

Kenneth was professional and easy to deal with

Ray P 
Rating:
5.0

Customer did not leave a comment.

Judi C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harvey G 
Rating:
5.0

Customer did not leave a comment.

felix d  |  Overall Experience 
Rating:
2.0

I have rat poop in my furniture that I just removed from the storage unit on 6/19/24. I’m so upset and I going to contact them this morning!!!!!! The gentle man that called my phone in the office because my payment was late by a day, was so rude and the message he left was rude. STAFF IS RUDE!!!!!! Call the storage manager today.

Claudine P  |  Overall Experience 
Rating:
5.0

Everyone was helpful and supportive

Farzad B 
Rating:
5.0

Customer did not leave a comment.

Albert T 
Rating:
1.0

Very rude manager, I am a 74 year old handicap male with a handicap plate on the back of my vehicle. Wanted to park my vehicle in the you haul lot where I rented thier truck while I was using the 10 ft box truck. They threatened to tow my vehicle and would not let me park in thier lot while I used thier truck. I paid them almost 1K for the rental. Please no one use this location on Johnston road in Coconut Creek , Florida. Plus the truck they rented was in very poor condition with the engine light on and transmission slipping.

Anthony S 
Rating:
5.0

Nothing

Malika B 
Rating:
5.0

The service was amazing.

Richard F 
Rating:
5.0

Alma was super helpful and professional thank you for making my moving experience a little easier, keep being awesome and helpful!

karen h  |  Online Move In 
Rating:
1.0

I thought I knew what bad experience was, but the ENTIRE U-Haul experience from beginning to end was one giant nightmare, from the terrible website design to getting help to billing to the actual delivery of my UBoxes and additional charges all the time, it’s a total nightmare to understand and manage. First MovingHelp does not speak to U-Haul and vise versa, so I the customer gets caught in the middle trying to resolve the issue between U-Haul and MovingHelp with endless hours on hold and on the phone to talk to someone. The initial mover that was supposed to pickup my belongings cancelled the day day they were suppose to pick up, so not it’s an emergency to find another mover, after that was resolved by me and not UHaul or MovingHelp, at the destination they lost one of my UBoxes, after several days of U-Haul no able to find the UBox and asking me several times if I have the lost UBox Number, they said it is ready, but now there are new premium charges for delivering the lost UBox by U-Haul to. Finally I get all of my 6 UBoxes, and the damage to my belongings was unbelievable, but of course there is no way to get any relief from UHaul for damaged items. The topping on the cake was a toll charge that one of the delivery companies incurred and they want me to pay for it, that set me off. With the miserable service I received, and a lot of my items damaged, they want me to pay for a toll that I did not incur, just because the contract is with me. If anyone publicly is reading this, Please Please Please stay away from U-Haul for any house move, it is the worst ever.

Fadi E 
Rating:
5.0

Not much. It was great to see good communication and on time service!

joseph k 
Rating:
1.0

New staff that actually knows what they are doing.

javier g 
Rating:
5.0

Customer did not leave a comment.

Jonathan S 
Rating:
5.0

The workers at this location is really friendly and easy to deal with. There are great people here that can help up lift other locations. Great job employees way to go over and beyond. Keep up the excellent work.

William B 
Rating:
5.0

Customer did not leave a comment.

Stella T  |  Overall Experience 
Rating:
3.0

The odor in the cab of truck was awful & made me sick and add to that it was raining so I couldn’t open the windows to “air it out”. The worst part was driving the truck in the rain and the wipers DID NOT WORK! Extremely frustrating and DANGEROUS! My pick up time was 6:45 PM and I was on time! Employees were more concerned with getting out of there because they closed at 7:00. Did online check in the night before and still had to do it all over again which staff was minimally helpful at best. Previously used U-Box for my move to Coconut Creek with minimal issues at Pompano Beach location but this truck rental should have been the easiest but my most difficult & unpleasant experience with U-Haul ever. Because THIS experience I’m not likely to use U-Haul services again which is unfortunate.

MILESA S 
Rating:
5.0

Moreen was excellent customer services

Alicia D 
Rating:
5.0

One guy Charge 2 times rental in my contract and charge me 10 dolarss per dozen blankets correct is 5 per dozen

mario k 
Rating:
5.0

I was with this storage for two plus years and being military they were so helpful I love this specific storage

Tiearra E  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful. Large facility with all products. Thanks!

Ronald C 
Rating:
5.0

Quick and easy. Always use this store

Alisa F 
Rating:
5.0

Great facility but needs more lighting in the parking area. We did an after hours drop off and the pics of the truck exterior were dark b/c of the lack of street lighting. Otherwise the process was easy. Service rep on phone was very helpful. there was not personnel at the site b/c it was after hours.

Keith C 
Rating:
5.0

Customer did not leave a comment.

Andre D 
Rating:
5.0

Customer did not leave a comment.

ELI S 
Rating:
4.0

Excellent staff

Bonnie R 
Rating:
5.0

Alma was very helpful!

Nicholas O 
Rating:
5.0

When I needed to keep the truck longer it was no problem. They took care of me every time.. the people was so professional. Thanks for everything

Derrick H 
Rating:
4.0

Customer did not leave a comment.

Michelle G 
Rating:
5.0

Customer did not leave a comment.

Stella T 
Rating:
5.0

Excellent customer service!

Sheila D  |  Overall Experience 
Rating:
5.0

Keep up the quality and professional job that your present personnel exhibit.

ROBERT G 
Rating:
5.0

Nice customer service!

Sang L 
Rating:
5.0

Customer did not leave a comment.

Sheila D 
Rating:
5.0

Exelente muy buena camioneta todo rapidly y sencillo

Adrian H 
Rating:
5.0

Customer did not leave a comment.

Kyle F 
Rating:
5.0

Customer did not leave a comment.

SHAWN T  |  Online Move In 
Rating:
5.0

very nice people

Eugene M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodrigo D 
Rating:
5.0

Customer did not leave a comment.

Casey T 
Rating:
5.0

I was there after hours, workers were there and helped me. Very friendly ..

JODI C 
Rating:
5.0

Customer did not leave a comment.

Juan H 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Chris S 
Rating:
1.0

Customer did not leave a comment.

James P 
Rating:
5.0

Every thing was great, friendly staff, Up to date and easy technology and clean vehicles. Would recommend to others.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Syneo S  |  Overall Experience 
Rating:
5.0

The drop off went smoothly everyone was kind and helpful.

JOEL F 
Rating:
5.0

Fast and efficient, professional

Bill W 
Rating:
2.0

Customer did not leave a comment.

Abel B 
Rating:
5.0

Had an awesome experience. Maureen helped me through the entire process. I’d definitely rent from this location because of her customer service skills. Thanks Maureen!

Oneil S 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Charles L 
Rating:
1.0

Female Supervisor on site was extremely rude.also Didn’t get a lock as promised when we booked our U-Haul. Additionally, was charged for furniture dolly but was never given one

Amy V  |  Online Move In 
Rating:
5.0

Excellent service.

Edgar N 
Rating:
1.0

The supervisor was so rude and essentially went off on me for having to stay back 5 min when I needed help with my storage unit. Felt so disrespected. Won’t be coming back.

Amy V 
Rating:
5.0

Customer did not leave a comment.

Sandu L 
Rating:
3.0

I was assign a storage that was already occupied which was inconvenient for me.

Trisha D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim M 
Rating:
5.0

Customer did not leave a comment.

Abel B 
Rating:
3.0

You guys charged me a 30$ mileage fee, then also claim to rent out your equipment for 20$ but it ends up being 150$ out the door. You guys steal peoples money and it’s not right I’m never using this service again

Samantha L 
Rating:
5.0

Joey was an excellent help, she served with empathy and concern. She's a good candidate for her position. Very courteous.

CHANEL H  |  Overall Experience 
Rating:
5.0

Edwin was very nice and greeted me with a smile and quickly processed the return. This is a great location with a very clean and well stocked store. Thank you!

Eduard R 
Rating:
5.0

Great staff.

James C  |  Overall Experience 
Rating:
5.0

Staff was peasant, courteous and patient. Thorough with directives, policy and costs. Facility is clean. Friendly, professional staff.

Deborah F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guilherme F 
Rating:
5.0

Customer did not leave a comment.

Marcos S 
Rating:
5.0

Customer did not leave a comment.

Andy W 
Rating:
5.0

Thank you again

Germano F 
Rating:
5.0

Customer did not leave a comment.

Shelley C 
Rating:
5.0

Customer did not leave a comment.

terrie v 
Rating:
5.0

The staff were wonderful, courteous and professionals.

Jasmine J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Shane Horton handled my concerns and acted immediately .

EVAN K 
Rating:
5.0

Customer did not leave a comment.

BRYAN B 
Rating:
5.0

Customer did not leave a comment.

Garnice B 
Rating:
5.0

Customer did not leave a comment.

Paulo G 
Rating:
1.0

The dark heavy set guy was rude and not helpful at all cancel my reservation for no reason and made me a new one Milles where off and he just say you need to call told me to walk to the back for my truck I did and truck was park some where else came back inside the store and the guys was you did not look right ask some else else’s and they help great.

pablo c 
Rating:
3.0

Customer did not leave a comment.

Ennio P 
Rating:
4.0

Customer did not leave a comment.

Steven M  |  Overall Experience 
Rating:
5.0

I would like to comment about my experience at U-Haul. I used your app in order to use your self service in order to be able to pick up my rental earlier in the morning before the customer counter opened. I was going thru all the steps in order to process my rental on your app and I was “dispatched “ and given the 4 letter code to retrieve the rental key. The description of the lock box location was vague, it mentioned the “west part of building” and it did show a picture. I walked around the location trying to find the lock box and thankfully I had glanced at my phone screen and had read the key code because at that point my phone screen locked out and when I swiped it to go back to the Uhaul app, all the info concerning my order and all the instructions that I was processing were suddenly vanished and I could not get back to where I had been. Thankfully I found a nice lady who worked at the location and she guided me over to the lockbox area. The next issue was that the lockbox had 6 locks and so I proceeded to enter my key code on all the locks since I didn’t have the app to help me any longer. The locks were not at all easy to open and I started to get frustrated. The nice lady then found a manager and he came over to help me. He was able to pry open the correct lock and then I got my key. I went to my rental van and got ready to leave the facility but I wasn’t t able to upload any photos of the van’s condition (for my own benefit). I had watched the short video on how to do the self checkout and I knew that part of the beginning process would be to take photos of the outside and interior of the rental to note any damage etc. Thankfully there was no noted damage but again, because I could no longer access the initial processing on the Uhaul app, all the steps from securing the key to leaving the parking lot were gone. Both Uhaul employees were wonderful but neither of them had experience with the Uhaul app so they were unable to assist me. I don’t know if any other customers have experienced this same issue with the app. If your employees hadn’t been on the property then I would not have been able to pick up the rental at that time, therefore depleting the whole reason for the early self check in and not having to wait until the counter opened.

Darlene E 
Rating:
5.0

Pick up and delivery went very smooth. The staff was helpful and trustworthy. We left some valuable items in the front part of the truck and they saved them for us the next day. We were very grateful.

Angel B 
Rating:
5.0

Customer did not leave a comment.

Sylvia C  |  First Impressions 
Rating:
4.0

Patient!!! but not too much.

Kennys M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS S  |  Overall Experience 
Rating:
5.0

The staff was very friendly and took care of all our needs.

Glenda N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA V  |  First Impressions 
Rating:
5.0

The community furniture exchange is a recipe for disaster of bedbugs and filth, and that alone would have had me change facilities, but the drunk people on my floor blocking my entrance to my unit made it absolutely a non-starter but I appreciate how quickly they allowed me to cancel the contract without incident . I’ve been renting trucks here for years and that has been easy and great this just wasn’t going to work for me

Jill L  |  Overall Experience 
Rating:
5.0

I already moved out. Please let my account reflect that. Renting trucks all these years has been great the storage experience was absolutely unacceptable to me but thankfully the contract was rescinded without incident

Jill L  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dwayne W  |  First Impressions 
Rating:
5.0

Cleanest storage facility and friendly staff

Loretta M  |  Overall Experience 
Rating:
5.0

Maureen was a delight, responsible, efficient, and very helpful I would wish I had such a good friendly employee like her working for me😃

Maeva W  |  First Impressions 
Rating:
3.0

Person at desk was brisk and not particularly helpful. Appears to be overworked. Not a good impression. If location was not convenient I would have left

Stuart H  |  First Impressions 
Rating:
5.0

Peace💥 It’s always delightful to see a well engaged staff and caring individuals who operate as a team lending support and good banter with one another and their customers💯💯💯 Y’all ROCK🔥

VERONICA K  |  First Impressions 
Rating:
5.0

During our rental period we had at least 3 different managers. With empty boxes we encountered different rules. As we progressed with our move to our new home, we emptied the boxes we stored. The first two managers encourage us to leave the boxes so others could use them. The third manage reprimanded us.

Reid K  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ROBERT S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ramouze F  |  First Impressions 
Rating:
5.0

Perfect!👍🏻

Melissa S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rocio M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loretta M  |  First Impressions 
Rating:
5.0

Great facility, great people who work there, no complaints at all. I highly recommend this location.

Erica V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILADYS P  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Mercury L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW E  |  Overall Experience 
Rating:
4.0

A high pitched alarm went off every time I was at the facility.

Peter L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabel G  |  Overall Experience 
Rating:
4.0

There were locks on my unit but no keys though I paid for the locks

DORIAN E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley M  |  Overall Experience 
Rating:
5.0

Edwin and I believe Ed were fantastic. Ed told me to take a picture of the empty storage unit as he saw me leaving & saying goodbye, that save me a trip on the check out process. This was great because I walk with a cane. Check out was very smooth.

CHARLES B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nyle C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna B  |  Overall Experience 
Rating:
5.0

GREAT SERVICE THANKS FOR ALL

DARWIN J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua S  |  Overall Experience 
Rating:
5.0

Best staff I have encountered at ANY business.

Larry R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucy E  |  Overall Experience 
Rating:
4.0

Very nice place for storage....did have an issue but was solved asap.....i will come back if needed again......shane was very efficient, very helpful....also other girl on dock very nice.....you girls rock........also eddie very helpful

Debra A  |  Overall Experience 
Rating:
5.0

Edwin H was the best!! Love his personality he's really a breath of fresh air

CHANEL H  |  First Impressions 
Rating:
1.0

U-Haul customer service and reliability needs a lot of work. Your employees as the storage unit and truck rentals (individual locations and FL resv) were rude l, hung up on me, never picked up when I tried calling back, never had my serve ration which was made weeks in dance, never tried to help to find me a truck and lastly the storage unit charged me full cost plus late fee for 7 days with no proration. And rude and disrespectful employees. One employee at the storage unit was hearing my conversation with another employee and she took it upon herself to discuss my issues with the client sitting I front of her! Inappropriate and unprofessional. Again Inaul needs to invest in HR training for all employees and additional trucks obviously you are getting the business!

Nadine Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paige E  |  First Impressions 
Rating:
5.0

It's a better facility that you can use use to store you

HUGUES C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn L  |  Overall Experience 
Rating:
3.0

I think I was overcharged, please check on this

TANYA R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chris t  |  First Impressions 
Rating:
5.0

Better access hours needed. Otherwise great.

Stacia F  |  Overall Experience 
Rating:
5.0

The staff were very helpful and well knowledgeable I was very pleased

Sylvia C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VICTOR H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reginald B  |  Overall Experience 
Rating:
5.0

Except I got charged over $260 in which im in dispute

MARGARET C  |  Overall Experience 
Rating:
1.0

I moved out because of very bad customer service and my items i pay to store there were not secure. I arrived to find human feces was thrown over the top of my locked storage unit and onto my items i was paying to store there. Upon reporting it to the office i was insulted by the man in the office and nothing was done about it. I had to clean this up myself even though i pay to store items securely at this place. They would not check the cameras, they would not have my unit cleaned, and i did not even get a call back from the manager. I will never rent or storage items at uhaul again. I have posted google reviews with pictures for this location. I have reported it to corporate but still nothing has bene done. The customer service is so bad that the man i spoke to in the office that yelled at me and seemed insulted that i wanted him to do something about the situation, cared more about the nfl team shirt i was wearing more than the situation. This is the worst customer service staff of any place i have been in my life. Not even a little professional.

Nick C  |  Overall Experience 
Rating:
4.0

Maureen was great. She answered all my questions but I think the $20 rental was misleading but Maureen did a break down of the price.

Kaydene T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine K  |  Overall Experience 
Rating:
4.0

Honestly it was the best storage place ever. But the price increases got to be way, way too much. The competition might not be as good, but at half the price, I had to leave.

JASON L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IZHAK S  |  Overall Experience 
Rating:
3.0

You should Have later hours for those whom work and have kids cause that 10pm closing time isn’t late enough

Shameka T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julian P  |  Overall Experience 
Rating:
5.0

We are moving in west Boca from Chicago 2 months ago. First visit to there in Florida. The stuffs were very nice for us. Our feeling was so good because we didn’t know anyone here. My son is disability of autism. The staffs was so nice to us even though they were busy.Very clean storage .highly recommend.

tomoko h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK G  |  Overall Experience 
Rating:
4.0

None

MARSHALL B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Clarence K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taareenie P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle T  |  Overall Experience 
Rating:
1.0

The staff are unprofessional and impatient. The general manager is a bit evasive when you want straight answers. My belongings were stolen out of my unit and no one has any answers. Balance was paid in full still no answers and none of my property is accounted for. Traumatizing experience I will never recommend U-Haul especially not this unit.

Diana A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa F  |  Overall Experience 
Rating:
3.0

We were to far from the elevator right walk ways and the day we left there was a bad smell like a dead mouse or something so bad my is sick to our stomach we told the woman was wiping down the units but i don't think she understood us and the elevator for 1 doesn't give u enough time to get barely a cart out or in and 2 the elevator didn't feel safe we always felt like it would get stuck and break down and we were on the second floor it did not feel like the ac was working, I did though like the idea to leave items for others that u no longer need and the water fountains 1st floor by elevator do not get cold but was good with our stuff being secure

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley W  |  First Impressions 
Rating:
5.0

None

MANUEL S  |  First Impressions 
Rating:
3.0

Gregg was knowledgeable and helpful

Darrell W  |  Overall Experience 
Rating:
3.0

The entire putting your code to get in. Then putting your code in when your done was confusing. When I was finished moving out on the 31st. I was never told that I had to take a picture of the empty space & bring it to the front office. That should be explained at move in. Thankfully the card that I had for automatic withdrawal was lost so the card was canceled. I know I wouldn’t be able to get my money back. Overall ok but could’ve been better

Sheneka B  |  Overall Experience 
Rating:
1.0

Mover out the day of the day I was suppose to move out. And my card still got charged . Tried to talk to a manager and they kept telling me they couldn't help me. I was in storage unit 1291. And I've been a good customer. And not happy about this. Coconut Creek location. . I won't be back!!

chad m  |  Overall Experience 
Rating:
5.0

Great experience.

DIVINE G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore T  |  Overall Experience 
Rating:
3.0

Things changed since I first become a customer. I now have 3 storage units. Rental truck was not on par.

Mary F  |  First Impressions 
Rating:
5.0

Absolutely LOVED the experience. From the moment you walk in you are greeted by Shane, the owner, making sure everyone is taken care of. Rebecca helped us and the service is top notch. Fast, friendly and really do have a solution for all your needs here. Everything is very well thought of, every single detail. Best moving experience I ever had (and we have had a few). Thank you so much for your professionalism! Wishing you nothing but success!

ANNA K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KATRINQA S  |  First Impressions 
Rating: