Customer Reviews for U-Haul Moving & Storage of Coconut Creek

3,092 comentarios

5431 Johnson Rd   Coconut Creek, FL 33073

(954) 428-7369

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(954) 428-7369

5431 Johnson Rd
Coconut Creek, FL 33073

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

MarieAnne was wonderful and through. Transition went very smooth from the container into storage.

Steven R.  |  First Impressions 
Clasificación:
5.0

I would like to give a special thanks to RIch who helped me Through the entire process and was understanding of my needs.

Adam L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
2.0

I was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.

Donald S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Humberto C. 
Clasificación:
5.0

I very impress the customer service I got.Great job just keep it up.

Errol L. 
Clasificación:
5.0

Both the owner and her employee were excellent in helping out

AARON P. 
Clasificación:
5.0

The transaction was smooth, customer service was helpful and nice.

Wen-Cheng W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN B. 
Clasificación:
5.0

Siempre la atencion del equipo de trabajo me han tratado muy bien son muy profecionales siempre recomendarr estas instalaciones

GUILLERMO G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

do not put the dolly and bags in the back of the truck. they got in the way several times and they cant be moved without paying for them. it became a real pain in the butt.

gerard T. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd O. 
Clasificación:
5.0

Great customer.service by store.manager

JOSE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINCOLN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRWING D. 
Clasificación:
1.0

The lady that works there is so rude to customers.. i would never rent there again!!!! You can't even asks questions because she sucks her teeth and answers with an attitude.. and mumbles comments under her breath... I definitely told her that it was uncalled for her to be so rude to everyone.

DINANYILI S. 
Clasificación:
2.0

Worst move of my life!! Two bald tires on truck resulted in 2 flat tires, a 6-hour delay in being able to leave. U-Haul "recommended movers" broke and damaged our queen size bed riser, along with damaging on of the legs to the riser! The careless movers also broke bubble-wrapped pictures, by not packing items carefully. They should refund our money, and purchase a new bedrizer, for the one the broke and damaged

BARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandre P. 
Clasificación:
5.0

Thanks a lot good truck Very nice people

Mauro S. 
Clasificación:
5.0

Na

MATILDE B. 
Clasificación:
5.0

Excellent customer service experience.

Eduado S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gian piero F. 
Clasificación:
5.0

Very nice place to rent equipment .. good value and nice people and clean equipment.

William R. 
Clasificación:
4.0

El cliente no dejó un comentario.

COURTNEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA C.  |  Overall Experience 
Clasificación:
5.0

Not a thing. Everything was professionally done and well executed.

Robert O. 
Clasificación:
5.0

There was something wrong with this truck, it said i drove 88 miles. I live 1/4 of a mile from this uhaul facility and moved to 1 mile away. I traveled back and forth 2 times only. The most the miles should of stated was 10 miles and I was charged 88 miles. Sounds like a scam.

Wade M. 
Clasificación:
5.0

Best storage place hands down, the manager Cherie is the absolute best! She deserves a promotion ! Thank you all.

CLERVEAU D.  |  Overall Experience 
Clasificación:
5.0

Cherie rocks! Thanks for being so helpful and hands on! You were a pleasure!

MORGAN ASHLEY S. 
Clasificación:
5.0

Everything I needed for my move was provided by this U-Haul facility. My move was smooth and convenient. The storage areas were always clean and secure. The employees were very helpful and friendly! I would highly recommend the Coconut Creek U-Haul to anyone!

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

My move was very smooth using the storage, cargo van and 26' truck from this location! Everybody was so helpful and friendly! I never knew that U-Haul had so many wonderful services. This location is the best!

EVERETT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
2.0

Have tires on trucks with better tread; inside of trucks should be free of broken glass; tires should be thiroughly checked, before renting trucks and/or trailers (I was given truck and trailer that got 2 flats on tires!!!!; U-Haul lot should be thoroughly cleaned and swept frequently (i found five screws and 2 nails while waiting to have two flats repaired!!).

BARRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE T. 
Clasificación:
3.0

I WILL NEVER USE UHAUL AGAIN OR RECOMMEND

REBECCA A. 
Clasificación:
5.0

services was very good

RONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUMBERTO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRWING D. 
Clasificación:
5.0

Everything was great as far as renting the Uhaul, was not able to use the truck because the complex did not allow entrance after 6pm. Ended up returning the truck under 20 mins

NICOLE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY F.  |  First Impressions 
Clasificación:
5.0

Everything was quick and easy!

SABRINA L.  |  Overall Experience 
Clasificación:
2.0

The online check system is not user friendly. Why didn't you inform me that I was going to need a contact person that you were going to call that very minute, or ask for passport or lease agreement or employment verification. Who in their right minds will go to rent a truck with those documents. You made me waste my time trying to online check in. You are clearly not ready for that, stick to office check in or hire a consultant that can show you how to create a better system.

Jorge S. 
Clasificación:
5.0

excellent

MARCELO C. 
Clasificación:
5.0

Have keys available if you offer contactless pick up. My truck was not accesible when I used the app to do the pick up. I had to walk into the office and request the key.

Christian D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey C. 
Clasificación:
5.0

Not the friendliest staff, but we liked the location.

ROBERTO U. 
Clasificación:
5.0

El cliente no dejó un comentario.

PABLO A. 
Clasificación:
3.0

I am a constant returning customer. Set up a profile for me with all my info, including my drivers license, so I don't have to do the 'message / photo' thing every damn time. It's really annoying.

wood W. 
Clasificación:
5.0

I had a great experience renting a storage unit and truck from U-haul. Excellent customer service from Cherie Clark.

Rochida C.  |  Overall Experience 
Clasificación:
5.0

My rental experience was great

ANTHONYJULIUS II B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCHIDA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

nicholas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
5.0

Easy, quick, clean and efficient.

JAMES C. 
Clasificación:
5.0

Perfect. Easy. Great staff.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIER C. 
Clasificación:
5.0

I HAD TO CLEAN THE EQUIPMENT MYSELF SINCE IT WAS FULL OF CONSTRUCTION GRAVEL, THEY NEED TO BE MORE CAREFUL IN CLEANING.

JUAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BORIS U. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUNA P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GLAUBER S. 
Clasificación:
5.0

Fix your web site so it works.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Leonardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE B.  |  First Impressions 
Clasificación:
1.0

The girl where I picked up the U-Haul was rude she was yelling at me because I was trying to tell her I made reservations she was arrogant so bad now when I went to go pick up my truck with my trailer the trailer was not connected so I had to wait another 40 minutes from the connected trailer ,when I got home one of the ratchet straps to tie the front right tire did not work so I had to go buy a ratchet strap to fix the problem meanwhile I called your roadside assistance I was on hold for two hours ,you Company gave me the worst experience ever had especially that rude woman in the Coconut Creek store she should be fired what a real bitch she was!!!!!!!!!!!!!!!!!!

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THIAGO D. 
Clasificación:
5.0

Todo excelente

Ramon Q.  |  First Impressions 
Clasificación:
1.0

I was overcharged. Called to have it fixed. They said they fixed it... and then refunded the wrong amount. Totally unacceptable.

Daniel G. 
Clasificación:
5.0

Very friendly and helpful service.

JAMES C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILIO I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Delbert M. 
Clasificación:
5.0

The maneger was the best person I have see in my life, amazing Congratulations you have her

Marcos L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

enrique H. 
Clasificación:
5.0

Just wanted to let you know that the woman that works over there Cherri, there's a very good employee. She is personable, knowledgeable she just made the experience of renting the trailer very enjoyable. Just wanted to let you know that you have a very good employee it means a lot for a business.

ROBERT T. 
Clasificación:
5.0

Truck had a water leak from attic and damaged my record collection and other personal effects

MARIA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

Nothing everything was very good

MARK W. 
Clasificación:
5.0

The whole experience was very good. The staff was very pleasant and helpful and the facility is well maintained.

Louise W.  |  Overall Experience 
Clasificación:
1.0

The truck was rotten, very dirty both inside the cabin (there were even cigarettes) and as in the trunk, I had to wash it so as not to damage my furniture. Also, I paid U-Haul to put and tie my car to the board, but it was such a bad thing that after 65 miles of traveling I stopped to go to the bathroom and saw that the left wheel belt was totally loose, with no safety whatsoever, leaving me totally exposed to an accident, I was terrified and had to find and pay someone to properly tie up the car!

Bruno L. 
Clasificación:
1.0

The truck was rotten, very dirty both inside the cabin (there were even cigarettes) and as in the trunk, I had to wash it so as not to damage my furniture. Also, I paid U-Haul to put and tie my car to the board, but it was such a bad thing that after 65 miles of traveling I stopped to go to the bathroom and saw that the left wheel belt was totally loose, with no safety whatsoever, leaving me totally exposed to an accident, I was terrified and had to find and pay someone to properly tie up the car!

Bruno L. 
Clasificación:
5.0

Everyone was very helpful.

JONATHAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M.  |  First Impressions 
Clasificación:
5.0

Renting from UHail was a great experience. They are a very professional operation.

Charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIK V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE W. 
Clasificación:
1.0

I will never use this company again. After 4 phone calls over a couple of weeks trying to schedule a time and date to pick up my UBoxes, the boxes were never delivered. Even after numerous phone calls with staff verifying that i would have access to my boxes. I had an employee put me on hold and he never came back on the line (i waited on hold for over an hour). When i finally got my uboxes, one had a damaged lock so it could have easily been broken into if someone tried. Overall, just an awful experience and the staff acted like they weren't bothered by it at all.

Angela L. 
Clasificación:
5.0

cheryl was great ( I hope that was her name) she was so personable

CHEYENNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricio B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENTJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO G. 
Clasificación:
5.0

Service was so quick and easy and very accommodating !

SABRINA L.  |  First Impressions 
Clasificación:
5.0

Employees at this location are terrific !! Pleasant, friendly, and super knowledgeable about the products!!

Geraldine M. 
Clasificación:
5.0

Very well run operation. Would go there again and would recommend to others .Manager Cherie was very customer minded.

GARY M. 
Clasificación:
5.0

Outstanding customer service. U-Haul has really stepped it up and are doing a fantastic job.

BARRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayant K. 
Clasificación:
5.0

I give this facility an A+ only problem is getting someone on the phone .

STEPHAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDITH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOAI H. 
Clasificación:
5.0

Super easy and fast drop off, I just pulled up and spoke to the attendant for about 5 minutes before he cleared me and I was on my way.

Casey O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and customer oriented.

MELANIE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Verygood

Hong Loan D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FABRICIO I.  |  First Impressions 
Clasificación:
5.0

Cheri was absolutely kind and wonderful. Every thing I needed she was forward helping. I felt that she always wanted me to be satisfied with their service. Great job.

Christopher B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian G.  |  Overall Experience 
Clasificación:
5.0

Sherry is the best! She is a sweet heart! Very nice!

Eloah F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Megan V.  |  First Impressions 
Clasificación:
5.0

Wow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.

YITZCHAK K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly g.  |  Online Move In 
Clasificación:
5.0

Cherie was super welcoming, friendly and helpful, thank you very much!

Irina S.  |  Overall Experience 
Clasificación:
5.0

Got me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.

Jason C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL E.  |  Overall Experience 
Clasificación:
5.0

I am happy I found a storage facility close to my home.

Kathleen B.  |  First Impressions 
Clasificación:
5.0

Cherie is great

Jane F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eileen G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Argie S.  |  Overall Experience 
Clasificación:
5.0

Amazing Customer service! I was impressed how nice she was. I can't remember her name right now but I need to say that she is amazing!

JULIANA C.  |  Overall Experience 
Clasificación:
5.0

Customer service was great

Tiffany W.  |  First Impressions 
Clasificación:
5.0

All good .This is not my first time.I will be back.

Arzell P.  |  Overall Experience 
Clasificación:
5.0

So happy with this place!

WAYNE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MELANIE T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly G.  |  First Impressions 
Clasificación:
5.0

The process was a breeze, the lady that took care of me was very kind and professional.

Juan G.  |  First Impressions 
Clasificación:
4.0

Good afternoon, Service in Uhaul Coconut Creeck is excellent, very polite and helpful staff but... I rented the TT7870E truck. Even the truck is terrible, it takes a long time to change gears, it looks like it's going to explode, never have such a big loss with uhal. I rented at CoconutCreeck to come to Kissimmee +/- 180miles. I spent 95 dollars of gasoline, an absurd, came to 65/70 mhp as you should see in the truck's gsp. Today when I went to the drop off I lost another 8 tolls and 1 hour because no GPS can find the address they put in the truck. After finding and arriving at the place at 5:05pm it is already closed. absurd!! As I don't have time to go back another time, I stopped the truck behind where there were others and threw the key into the place. Bad experience this time with U-Haul. Spending $95 to walk 180 miles I can't imagine doing it again.

Juliano N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marielisa S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Coy T.  |  First Impressions 
Clasificación:
5.0

Rachel was amazing! Friendly, knowledgeable and fun! I don't know the name of the woman who closed the unit, but she was just as friendly, knowledgeable and fun! ¡Gracias!

Kolleen P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trudy W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M.  |  Online Move In 
Clasificación:
5.0

Everyone with whom I dealt was very nice and very helpful

Timothy M.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

JOSE C.  |  First Impressions 
Clasificación:
5.0

Excellent and efficient service will definitely recommend

Cherrill Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna Grace D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S.  |  First Impressions 
Clasificación:
5.0

Sherri is very compassion and very important for your company..

Ruby C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey K.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Joy A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Letitia B.  |  Overall Experience 
Clasificación:
4.0

Margate Florida U haul was horrible. Johnson Rd , Coconut Creek was terrific! Store Manager was wonderful. Only problem I had as well as some others were the Sunday hours our different. Signage pointing out that Sunday doors are unlocked later than other days.

WILLIAM G.  |  Overall Experience 
Clasificación:
5.0

Manager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.

ADONIS H.  |  First Impressions 
Clasificación:
4.0

Great service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.

JOHN T.  |  First Impressions 
Clasificación:
4.0

Cherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I'm sure that's a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.

Humberto V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD W.  |  First Impressions 
Clasificación:
5.0

I hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!

SONJI K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIANNE E.  |  Overall Experience 
Clasificación:
5.0

Everyone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Gracias.

Dolores S.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful!

Sharon S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JODINE D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert J.  |  Overall Experience 
Clasificación:
5.0

Cherie Clarke was very pleasant to work with.

JOSE C.  |  First Impressions 
Clasificación:
5.0

Very well run. Excellent service

CHRISTOPHER F.  |  First Impressions 
Clasificación:
5.0

Great experience!

Sandra B.  |  First Impressions 
Clasificación:
5.0

The guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me

Warren S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Irvine H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Furman H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELSON A.  |  Overall Experience 
Clasificación:
4.0

Cherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates

Carey S.  |  First Impressions 
Clasificación:
5.0

Sherie & company do a fantastic job at making the environment super clean. The bathrooms are five star clean, which is amazing considering you have a very transient clientele. A warm cot and a buffet breakfast bar and I would sleep overnight. Thanks, Lynden

Lynden W.  |  Overall Experience 
Clasificación:
5.0

Thank you for making my move-in a snap

Richard D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert W.  |  Overall Experience 
Clasificación:
5.0

The Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.

Nicole O.  |  First Impressions 
Clasificación:
4.0

Storage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.

DOMINIQUE N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan W.  |  First Impressions 
Clasificación:
5.0

Excellent storage facility. Very well managed and the staff is very good.

Marilyn L.  |  Overall Experience 
Clasificación:
5.0

Just the alarm system going off all the time was a little annoying

Theodore T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILMARIE R.  |  Overall Experience 
Clasificación:
5.0

We are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.

Tamela C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zac C.  |  First Impressions 
Clasificación:
5.0

Cherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!

KIM S.  |  First Impressions 
Clasificación:
5.0

The GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see

tiara e.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CESAR A M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gunther R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lee S.  |  Overall Experience 
Clasificación:
5.0

All great, staff, clean, easy in/out, fair pricing, inventory good.

GEORGE T.  |  First Impressions 
Clasificación:
5.0

Cherie Clarke was especially helpful. Margate u-haul was terrible.

WILLIAM G.  |  First Impressions 
Clasificación:
5.0

The entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.

Julia G.  |  Overall Experience 
Clasificación:
5.0

Everybody is so pleasant!!!

Ruby C.  |  First Impressions 
Clasificación:
1.0

Lack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.

DANNYKIRAN B.  |  First Impressions 
Clasificación:
5.0

the Rachel staff is extraordinary, exceptional service ....

Alexandero S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose f.  |  Overall Experience 
Clasificación:
5.0

Very helpful from when we rented a truck through our use of the storage unit. Top shelf

John M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon B.  |  First Impressions 
Clasificación:
3.0

The Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.

SHAYILA B.  |  First Impressions 
Clasificación:
5.0

Very courteous and professional

Theodore T.  |  First Impressions 
Clasificación:
2.0

We we kept waiting to finish paperwork while associate assisted customer behind us with payment.

Phil H.  |  First Impressions 
Clasificación:
5.0

Kind and attentive and supportive and helpful. That would be how to describe my experience . I'm moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.

Lisa F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

La señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema

ORESTES D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO T.  |  Overall Experience 
Clasificación:
5.0

The staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .

TARAMATI B.  |  Overall Experience 
Clasificación:
5.0

great service

PEDRO B.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help

melessa t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

OWEN A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda S.  |  First Impressions 
Clasificación:
5.0

My family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI'S IN THE WORLD.

Andrew C.  |  Overall Experience 
Clasificación:
5.0

Cherri Clarke was SUPERB!!! She went beyond the call of duty; answering a question for me on Christmas Eve and being thoroughly professional, knowledgeable, and pleasant! Much can be said of the entire staff. Finally, this storage facility is the cleanest and well-maintained I have ever seen! Put in a pool and a breakfast buffet and I am moving in!

Lynden W.  |  Overall Experience 
Clasificación:
3.0

I originally got this storage room when the pandemic had just started and they had the one free month special for college students. The staff that did my initial process wasn't nice at all and failed to let me know that I had to get a specific round lock for the unit when I asked she said that any was fine. It was then when I was already living 5 hours away that I kept getting calls about that I needed a new lock because it wasn't "correct" and once I finally was able to move back down to the area I couldn't access my unit with out paying a fee for something that should've been told to me initially. When I switched debit cards I forgot to update it on my account and was so used to doing autopay instead of calling or emailing me I get emailed a week later about getting a late fee, that again could've been easily fixed if I got contacted about it before the bill was due. Another experience I had with getting a moving truck here wasn't too pleasant either. If I do have to do storage with uhaul again I'll have to try a different location.

yolgens c.  |  Overall Experience 
Clasificación:
5.0

Coconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything

Aharon A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn L.  |  First Impressions 
Clasificación:
5.0

The manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development

Marcos L.  |  Overall Experience 
Clasificación:
2.0

I use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything

Mellissa M.  |  First Impressions 
Clasificación:
3.0

the elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?

frederick g.  |  First Impressions 
Clasificación:
3.0

The storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn't fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn't take more than a week to fix the elevator!! And surely if it wasn't fixed, we'd be told so we could plan accordingly!!) Well guess what? It didn't happen. After we paid $300 for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn't complete the job. They had another appointment after us so they couldn't help us unload at our house. If we had been aware of the elevator being out of service, we wouldn't have spent $300 on movers! Thanks for the awesome communication, Uhaul.

Rebeka L.  |  Overall Experience 
Clasificación:
3.0

my rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.

FREDERICK G.  |  First Impressions 
Clasificación:
5.0

Easy rental process, friendly staff.

ALEXANDRA S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

ioannis p.  |  Overall Experience 
Clasificación:
5.0

Knowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.

Jeffrey B.  |  First Impressions 
Clasificación:
1.0

It's my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the "garage" so I went looking for it, after several minutes of walking I was not able to find it because it wasn't there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it's unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.

CESAR P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime A.  |  Overall Experience 
Clasificación:
5.0

This was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.

MARION H.  |  Overall Experience 
Clasificación:
5.0

Elevator stop working in the middle of moving

Devon S.  |  Online Move In 
Clasificación:
1.0

The girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn't work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability

Richard W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY T.  |  First Impressions 
Clasificación:
2.0

Elevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren't doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.

Sarah S.  |  First Impressions 
Clasificación:
1.0

I rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).

Alexandre A.  |  First Impressions 
Clasificación:
5.0

Moving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone

Bernice O.  |  First Impressions 
Clasificación:
4.0

The staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.

yolgens c.  |  First Impressions 
Clasificación:
5.0

RENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.

ELLIOT W.  |  First Impressions 
Clasificación:
5.0

Great staff!

Phyllis P.  |  First Impressions 
Clasificación:
5.0

THe clerks were courteous and helpful.

Alberto H.  |  First Impressions 
Clasificación:
5.0

Very smooth rental experience and customer service representative was very nice

NAOMI H.  |  First Impressions 
Clasificación:
5.0

Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

kendall L.  |  First Impressions 
Clasificación:
5.0

Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Michael H.  |  First Impressions 
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