The customer service was fine, but there was a mis-understanding about return time. When asked how long I would have the vehicle, I guessed, not realizing that was the exact end time. I had thought I had the entire day, and as because I was late per contract, I was two hours early from closing. I was charged an additional day. I understand the contract, but the service agent should have made clear the policy, or at very least, that my stated time was the contract time. Not cool. Also, the yard agent was far from friendly and gave the impression I was a getting in the way of him doing his job.PAUL H.
Customer Reviews for U-Haul Moving & Storage of Cocoa
Rockledge, FL 32955
(E Of Us Hwy 1)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent customer service!Eddie R.
IM STILL WAITING FOR THEM TO CREDIT ME FOR A MISTAKE THEY DID A YEAR AGO AND THEY SEEM TO CONVENIENTLY FORGETMarcelino M.
El cliente no dejó un comentario.Brenard R.
Even though they had no record of who I was, or why this trailer was in Florida, they were very helpful. He even disconnected the trailer in the pouring rain so we could head home.Anthony D.
The truck was extra dirty inside and smelled. Location is great and staff is top notch. Everyone was exceptionally helpful. Truck was not visibly dirty but something was spilled and not cleaned up very well. Once in the truck you could smell it. It did not look dirty but it was.NATALIE C.
El cliente no dejó un comentario.MARSHALL G.
El cliente no dejó un comentario.Mark J.
There is no lighting inside the the locker. This makes it difficult to find specific items.ROBERT S. | Overall Experience
El cliente no dejó un comentario.Clayton R.
Despite their computer systems being down, I did not have any issues with retrieving or returning the trailer I had reserved. The two employees that were working at this site (on a Sunday) were great.Julio C.
El cliente no dejó un comentario.Anthony L.
El cliente no dejó un comentario.Marco K.
We were totally satisfied and very impressed with the young lady who took care of our requests. I believe her name is Missy Diffin. She accommodated us in so many ways that allowed us to accomplish our goals in a timely manner. Without her thoughtfulness, we would have been delayed in our travels. The double axle trailer responded well to breaking and handling.Frances M.
More staff at the facility.Martha D.
Only one guy was there helping with 5 people waiting.MAXYNE H.
El cliente no dejó un comentario.Leaner G.
El cliente no dejó un comentario.DONNY W.
El cliente no dejó un comentario.DOUGLAS M.
El cliente no dejó un comentario.SHARON A.
El cliente no dejó un comentario.IBIS B.
Will not be using this location again, and not sure uhaul again in general. Check in this morning was fine. I was told the truck had a full tank, which it showed upon starting up. I made it about 2 miles down the road and the needle dropped an 1/8th of a tank, so it was clearly on the cusp of a "full tank". The brakes on this truck were some of the loudest squealing brakes, I've heard in a long time. About 15miles in to my trip, the truck began to bog down, the air conditioning began to blow oven hot air (which I promptly turned off) and the check engine light came on. As a precaution, we kept the A/C off (very uncomfortable) I called, what I thought was my local u-haul number, and waited almost 40min on hold, for a lady to tell me to bring it up to them, when I return the truck. I drove straight to the facility from Melbourne, where I waited almost an hour to be assisted by the manager on duty. I explained to him all of the inconveniences with the truck, and never received an actual apology or credit/refund offer. In fact, I just got around to examining my emailed receipt, and noticed a 15gal fuel charge, because I returned to facility without stopping for the fear of breaking down and being stranded. I drove a total of 61 miles, which I was charged for accordingly in addition. Wasn't looking for a free rental or anything, but the 15gal charge on top of the poorly maintained truck, will have me looking elsewhere in the future.MICHAEL F.
Wayne was great good dude I really appreciated all his help getting me the truck reserved and checked inRICHARD A.
Everything was fineROBERT H.
Was quick and easyBRIAN P.
El cliente no dejó un comentario.Louis S.
El cliente no dejó un comentario.Nicholas Q.
El cliente no dejó un comentario.Gregory C.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.Randall P.
This was all good except for your phone customer service. It gets a 1. Lost calls, put back on hold, looooonnnnggg wait times, bad advice. I suggest you have a senior level manager...actually better, someone in that manager's household, book a truck and arrange for after hours pickup. Then they will see the problems.Mark G.
I wish it was a flat fee instead of per mileDavid O.
El cliente no dejó un comentario.Timothy B.
While Asking About And Van Rental,I Notice The Parking Lot Was Full Of Of Vehicles, The Clerk Said Nothing Available, But He Said I Could Rent The 20' Are Higher Truck,But Bring It Back By 6:30pm, I had no other choice, Because The Storage unit was Closing Down For Renovation, Once Approaching And Looking inside The Vehicle, DISTURBING, Shocking And Saddening, ItWad Very Smelly And Filthy, Totally Disregard Covid19 pandemic Protocol, Due To The Short Day Rental zEDRICK J.
El cliente no dejó un comentario.Bruce G.
No comments. PerfectStephen J.
wow, very niceLeo D.
Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.ANGELICA L. | First Impressions
Everything was great until I rented the storage. I personally went to this location 3 days ago to ask about the $89 dollar storage unit and that I needed a first floor since they do not have an elevator and my mom is getting treated for cancer and can not go up and down stairs. I was told that they did have a unit available and a young man even showed me the unit on the first floor, which I even reserved with the help of this young man. The day I got there with my mom's things, I was charged approximately $160 for the storage unit instead of the $89 which I was told 3 days prior. I am very disappointed with this company, because we had to rent the storage unit on the 2nd floor since I had the truck there and did not have time to find another storage unit. The best way to improve the customer service is to, be honest and honor the price that was said to a customer. I was told that they could not change the rates and honor what had been said to me 3 days prior. Not good customer service.ANGELICA L.
Tapis is hard to explain, but the best way can explain this is staff needs to stop playing games with customers, staff aren't honest with costumers and prices aren't what it says on ads your services or very misleading , plus your staff has bend misleading and misttreading taking Advantage ofWILBERTO G.
El cliente no dejó un comentario.Sherri A.
El cliente no dejó un comentario.Michael H.
Take worn out, damaged, crappy equipment out of service.Kenneth C.
Friendly and efficient. Couldn't ask for anything more.Daniel S.
We rented a 10 foot truck and auto transporter. It towed very well. However - two things: 1) the cab didn't smell clean and 2) it was very noisy inside the cab on the passenger side going down the road (engine noise)Thomas L.
Staff was considerably backlogged and drop off took longer than expected. Would recommend additional help on busy days. Gentlemen was pleasant but had 5 vehicles before mindJohn B.
Inside the units light would be helpful.Richard H. | Overall Experience
Misty was amazing ... most helpfulrichard H.
El cliente no dejó un comentario.wendy F.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.JOHN T.
Everything was fine good serviceRobert H.
Customer service was slow, had to wait too long to pick up and drop off. Need to simplify the processGreg Y.
Improvement on drop off ,,, maybe signs or something to show you where to park your rentals would be a good idea, especially if you are dropping off over the weekend. Other than that,it was finePatricia B.
20+ minutes standing in line to return the truck while the only guy on duty kept the conversation going with some lady who was Just trying to rent an appliance dolly, in between cleaning trucks. Truck needs new u-joints and the climate control has a vacuum leak somewhere, A/C only blows through the defrost vents (standard fault mode w/ loss of vacuum). Limited vehicle selection with only one available on a Friday afternoon.JAMES S.
The truck had cockroaches and now I have to bomb my new place that I just moved because the truck was infested with cockroaches and transferred from the truck to my new homeSamantha D.
Left trailer light was not working and the hitch was poorly maintain and hard to use. Will not use again nor recommendMichael P.
fix the Uhaul websiteDANIEL C.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.John B.
The van had a bad odor, also the front parking light was not working.Joseph B.
The computer system was terribly slowdavid M.
None of your employees were wearing masks and the plexiglass set up at the counter was not sufficient. Also, there was no notification at the door for people to social distance and wear masks; none of the customers was wearing a mask except for me. It was a very uncomfortable experience.DANIEL R.
I wished the employees wore masks.Raymond V.
We needed a quick rental to take home some things from Lowe's that wouldn't fit in our car. They no longer rent the pickup trucks for that since Covid. The van was clean and there is a cleaning cart outside. If we wanted to wipe anything down ourselves we could have. So glad we were able to walk in and quickly rent it for our needs.Michael N.
El cliente no dejó un comentario.George K.
El cliente no dejó un comentario.Thomas S.
no problems, very efficientThomas L.
El cliente no dejó un comentario.Steven B.
Show how truck works, how to move side view mirrors, how to open back of truck,Dawn T.
It took long to take the truck should have more help no one told us how much gas to put in we filled we were told to bring 1/4 we left 3/4 should we get refundWilliam H.
The van did have a oder inside, maybe someone had a wet dog.ROBERT C.
El cliente no dejó un comentario.kristin C.
All was outstanding!ANDREW J.
Take the truck out of service. The steering and brakes were dangerous to drive any distance.TIMOTHY M.
El cliente no dejó un comentario.Greg R.
El cliente no dejó un comentario.Paul D.
El cliente no dejó un comentario.cathy H.
I was told the bill would be prorated at the return I had the trailer for less then two days was charged for five I am looking for a credit call me 321 266 4954JOHN S.
El cliente no dejó un comentario.JOSE D.
El cliente no dejó un comentario.Thomas M.
El cliente no dejó un comentario.GEORGE K.
El cliente no dejó un comentario.JAMES W.
Dave at the Cocoa location was a great help.Denise B. | Online Move In
El cliente no dejó un comentario.NICOLAS F.
El cliente no dejó un comentario.Dallas P.
El cliente no dejó un comentario.CORTEZ R.
This is my first time â€œeverâ€ writing a review because I don't usually have this bad of service. I could go on and on or I can just tell you to â€œSAVEâ€ your money and find another way to move. U-Haul will try to get as much money out of you as possible. In my opinion, it's an absolute scam.JASON W.
El cliente no dejó un comentario.DENNIS R.
Friendly equipment ready to goRIchard H.
Nothing at this time. Service was excellent.Harry M.
Great experienceTifphany P.
Customer service.BIANCA M.
El cliente no dejó un comentario.Erica G.
I have used this site several times.RIchard H.
Dave was very helpful with my storage instructions and showing me how it works.Denise T.
El cliente no dejó un comentario.Jane L.
Make sure it roof don't have a hole in it to mess someone's stuff up. Don't lie about the price of the uhaulMichael B.
El cliente no dejó un comentario.Warren F.
Nice new Ram truck. Had hitch already on truck ready to go. Lisa ( I think ) manager very nice.GLEN C.
El cliente no dejó un comentario.Nathen P.
El cliente no dejó un comentario.JEFFREYROBERT B.
Quick service, easy pick up and returns. ¡Gracias!David T.
N?Agloria j. | Overall Experience
Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.garrett k. | Overall Experience
Very friendly and helpful personneldavid w. | First Impressions
El cliente no dejó un comentario.David G. | Overall Experience
Pleasure doing business with your folks.Mark B. | First Impressions
Everything has been positive and professional.James D. | First Impressions
Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman's name who assisted me. If you're able to look that up. Please thank him!Jennifer M. | First Impressions
I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perelWAYNE P. | Overall Experience
Well trained staff! Efficient, friendly and accommodating during stressful time.Virginia K. | First Impressions
So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!Gia J. | Overall Experience
El cliente no dejó un comentario.Randolph A. | Overall Experience
Definitely satisfiedJuan S. | First Impressions
I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.DARLENE T. | Overall Experience
After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.Michael Leroy T. | Overall Experience
Great placeWayne F. | Overall Experience
Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). EmbarassingTheresa R. | First Impressions
Very clean facility and very friendly helpful staffPamela F. | Overall Experience
Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great expMelody R. | Overall Experience
Great!JENNIFER O. | First Impressions
Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.DANIELLE B. | Overall Experience
Greg and Daryl are excellent professionalsAndrew m. | Overall Experience
Good storage facilityMEGAN M. | Overall Experience
Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.ROGER L. | Overall Experience
Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVERLori G. | Overall Experience
Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I appThomas E. | First Impressions
Thank you all for your assistanceSabina T. | First Impressions
not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!DANIELLE B. | Overall Experience
Great customer service very helpful will recommend this facility thank youmisty b. | First Impressions
Very professional, friendly and helpfulJAMES H. | Overall Experience
great experience....they were prompt and helpfulchristopher e. | Overall Experience
Parking was horrible. Hours were not convenient. Staff was unprofessional.Shawn S. | Overall Experience
The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.Larry R. | First Impressions
The employees were very friendly and helpful.Hester M. | First Impressions
There should be water for the people using the storage and working hard ..my suggestionJackeline A. | Overall Experience
Tom and David were extremely helpful and personable! ¡Gracias!dave l. | Overall Experience
Customer service was outstanding!Audrey H. | Reservación
Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. SpeechlessMaren C. | Overall Experience
Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.Chuck H. | Overall Experience
Clean and helpful staffCHRIS C. | Overall Experience
U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .JIM S. | Overall Experience
Staff was awesome. Great service.Victoria S. | Overall Experience
I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?kim b. | Reservación
Easiest turn-in possibleSteven E. | Reservación
At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems likeThomas H. | Overall Experience
Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.Wendy F. | Overall Experience
Always very helpful and friendly.heidie g. | Overall Experience
Worst place ever been wouldn't recommend to a nyoneLurline e. | Overall Experience
I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months ILINDA M. | Overall Experience
N/aNicole M. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!