Comentarios de los clientes para U-Haul Moving & Storage of Cocoa

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Cocoa

Clasificación general:

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David G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mark B. | First Impressions |
Clasificación:

Pleasure doing business with your folks.

KATHLYN C.
Clasificación:

Great service and trailer

Charles G.
Clasificación:

El cliente no dejó un comentario.

Heather B.
Clasificación:

El cliente no dejó un comentario.

Linda C.
Clasificación:

El cliente no dejó un comentario.

Melissa D.
Clasificación:

You were highly understaffed. There was only one person who knew what they were doing. Mike did not know anything and took up a lot of space and time. I also was not given my code to pick up my truck so I had to wait an extra hour and non of the equipment that I ordered was in there either. So I would Gad to wait regardless to get the equipment.

KELLY D.
Clasificación:

I was a little disappointed that a no smoking vehicle smell overwhelmingly like a bar. With only 262 hours / 5680 miles it smelled like an ashtray. Nothing to do with the location. Drop off was easy but I did not feel safe to leave keys in the vehicle with nobody out there.

janet S.
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El cliente no dejó un comentario.

Tim S.
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El cliente no dejó un comentario.

Bernard H.
Clasificación:

Customer service was great. Quick and easy

Stephanie S.
Clasificación:

Inform customers of possible tow dolly issues with low vehicles.

ERNEST B.
Clasificación:

You are doing it right. Keep it up.

Sotirios D.
Clasificación:

Faster phone service. More people to answer the phones.

KEVIN A.
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El cliente no dejó un comentario.

NICHOLAS Q.
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El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

Very nice facility. Associate was very polite and professional.

Norman F.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
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El cliente no dejó un comentario.

Jim L.
Clasificación:

The guy there working,after hours . He was a big help on getting me started on the app. And saving me 20 bucks.

Lee J.
Clasificación:

El cliente no dejó un comentario.

Thomas M.
Clasificación:

El cliente no dejó un comentario.

Charles G.
Clasificación:

Customer service was just okay. I did not feel like a valued customer.

Angelina C.
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Didn't send me my email until the next day which had my receipt & for some reason I can't print it out so I can view it. This place wasn't as friendly as the place we picked up the truck from.

Carl Robert H.
Clasificación:

El cliente no dejó un comentario.

JANETTE N.
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El cliente no dejó un comentario.

Shawn B.
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El cliente no dejó un comentario.

Jeffrey O.
Clasificación:

The men working the counter and issuing the equipment were courteous and efficient...... a huge improvement from last time I rented a truck...... that is paramount.....when you rent something you dont want a long delay a the beginning of the day. thanks.

Brett W.
Clasificación:

Associate Drew was awesome at both the pickup and dropoff of the trailer. Very kind, worked quickly and efficiently.

Peter H.
Clasificación:

Great customer service!

James D. | First Impressions |
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Everything has been positive and professional.

Steven F.
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El cliente no dejó un comentario.

ROBERT M.
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El cliente no dejó un comentario.

Russell H.
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Staff friendly and efficient , at pick up . Knowledgeable , helpful and answered all my questions . Nice people .

Edward P.
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I did have a problem with the truck not starting after we unloaded. Perhaps it was from cab light remaining on? Staff was very friendly and helpful at this location. :)

Adam V.
Clasificación:

Great service, will return for sure

Matthew B.
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El cliente no dejó un comentario.

Angelika S.
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El cliente no dejó un comentario.

Stanley K.
Clasificación:

Lady that checked me in was quick, great service

TOM R.
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El cliente no dejó un comentario.

GREGORY M.
Clasificación:

El cliente no dejó un comentario.

Allen S.
Clasificación:

El cliente no dejó un comentario.

RONALD B.
Clasificación:

Na dropped off at night

Oram W.
Clasificación:

Awesome facility. Excellent customer service and very friendly and knowledgeable staff.

Bryan G.
Clasificación:

Blood on the seats and cockroaches in the back of the truck, and the staff said “wow - that sucks” and didn't do anything to remedy the situation. Do yourself a favor and go somewhere else.

Richard L.
Clasificación:

Took a while to find a attendant to turn back the trailer. Like 20 minutes.

Denise G.
Clasificación:

Everything went fast and efficient easy return

john L.
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El cliente no dejó un comentario.

Ronald S.
Clasificación:

Thanks UHaul..

Timothy W.
Clasificación:

El cliente no dejó un comentario.

Hector G.
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El cliente no dejó un comentario.

Jamison F.
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El cliente no dejó un comentario.

Norman T.
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El cliente no dejó un comentario.

DANIEL S.
Clasificación:

Wash windshield on the inside

Edward P.
Clasificación:

El cliente no dejó un comentario.

Pamela D.
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El cliente no dejó un comentario.

Roger P.
Clasificación:

Keep the current services and staff. Simple, fast, professional.

KENNETH D.
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El cliente no dejó un comentario.

thomas K.
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El cliente no dejó un comentario.

laura S.
Clasificación:

El cliente no dejó un comentario.

James P.
Clasificación:

Andrew is a compliment to the U-haul company. He went out of his way to help us resolve issues which was sincerely appreciated.

william W.
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El cliente no dejó un comentario.

STEFAN H.
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El cliente no dejó un comentario.

Renea N.
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El cliente no dejó un comentario.

Michael H.
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Misty set me up, Christina connected the trailer. Both agents ensured my safety Well done UHaul

Jennifer M.
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El cliente no dejó un comentario.

Jennifer M. | First Impressions |
Clasificación:

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman’s name who assisted me. If you’re able to look that up. Please thank him!

JOHN G.
Clasificación:

El cliente no dejó un comentario.

Spencer H.
Clasificación:

It was just on the edge of not being OK, I've rented a few U-Hauls and this one wasn't a very good overall experience. The app didn't work on return so I was charged the fee and they charged me a cleaning fee even though the truck was dirtier than when I picked it up. The alignment was off which was harder to drive and pulled you off to the right which is better than pulling to the left into on coming cars. Again overall it was just OK.

Michael B.
Clasificación:

El cliente no dejó un comentario.

RICKARD K.
Clasificación:

El cliente no dejó un comentario.

Opal T.
Clasificación:

El cliente no dejó un comentario.

JOhn Y.
Clasificación:

El cliente no dejó un comentario.

Charleen P.
Clasificación:

Everything was good.

James B.
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Customer service was good. Online service was ok. Some confusion with reservation processe. I double booked trucks. Overall good experience.

Joseph H.
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The place was very well kept up. and the personal was great. it was a great experience ..thank you.

LEON H.
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El cliente no dejó un comentario.

David B.
Clasificación:

El cliente no dejó un comentario.

Patricia D.
Clasificación:

The Dixie Rockledge office was very very nice. Andrew the manager of that office as well as he handles Merritt Island storage was very very accommodating. He was also very Helpful with a storage unit.

ashley D.
Clasificación:

I had to call Uhaul a few times and the wait time on the phone was, way to LONG! Each person I talked to was very helpful and very informative and very nice.

MARIA G.
Clasificación:

El cliente no dejó un comentario.

DAVID S.
Clasificación:

El cliente no dejó un comentario.

cami S.
Clasificación:

El cliente no dejó un comentario.

Kelly L.
Clasificación:

El cliente no dejó un comentario.

norm R.
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El cliente no dejó un comentario.

Sharon H.
Clasificación:

El cliente no dejó un comentario.

Rudolph S.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

worst experience I've ever had the truck shook so bad the whole time put me and my kids into the path of a semi had to wait 3 hours for help then was taken to some back woods nasty mechanic place to "fix" the shaking it was never fixed this turned what should have been a 7 hour trip into a 3day trip caused me to lose the house I was going to rent and the job I was suppose to get I have now had to spend hundreds on hotel rooms because of this dangerous truck

Ophel R.
Clasificación:

Nothing they are alway great and friendly helpful staff!

charles G.
Clasificación:

Have a better system for verification of tow vehicle trailer lights connectors

Dana C.
Clasificación:

David Allen was great. Excellent customer service

Sherri K.
Clasificación:

El cliente no dejó un comentario.

carl G.
Clasificación:

You need to inform the customer of any problems with the equipment duo as the rear door problem problem with the positioning of the locking mechanism in the rear door.

Stephanie M.
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El cliente no dejó un comentario.

Carolyn R.
Clasificación:

Helpful friendly and awesome

Rondle D.
Clasificación:

El cliente no dejó un comentario.

penelope G.
Clasificación:

Perfect easy polite and respectful

Vaughn R.
Clasificación:

My only concern is that you rent the vehicle for 19.95 and then have to pay a ridiculous amount for mileage. I only needed to pick up a small refrigerator from Lowes and it was only a bit more than an hour I had it. I should have just rented a truck from Home Depot, it would have been 19.95 for an hour, no mileage fee. I ended up paying a bit over 30 bucks. Not worth it.

Cesar L.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

El cliente no dejó un comentario.

Sofia C.
Clasificación:

Nothing everything was very pleasant. Thank u.

John C.
Clasificación:

Jim and his team were fantastic!

Richard H.
Clasificación:

The location was good. But it was the third location I was assigned. Not your fault as people had not returned equipment.

Marcie Q.
Clasificación:

Owner was kinda rude but.. we showed up later the the appointment time.. We understand it makes it harder for you to close sooner.. but we've rented from here before and never had any problems.. sorry if we bothered you..

WAYNE P. | Overall Experience |
Clasificación:

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

Virginia K. | First Impressions |
Clasificación:

Well trained staff! Efficient, friendly and accommodating during stressful time.

Gia J. | Overall Experience |
Clasificación:

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Randolph A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Juan S. | First Impressions |
Clasificación:

Definitely satisfied

DARLENE T. | Overall Experience |
Clasificación:

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

Michael Leroy T. | Overall Experience |
Clasificación:

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Wayne F. | Overall Experience |
Clasificación:

Great place

Theresa R. | First Impressions |
Clasificación:

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Pamela F. | Overall Experience |
Clasificación:

Very clean facility and very friendly helpful staff

Melody R. | Overall Experience |
Clasificación:

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

JENNIFER O. | First Impressions |
Clasificación:

Great!

DANIELLE B. | Overall Experience |
Clasificación:

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Andrew m. | Overall Experience |
Clasificación:

Greg and Daryl are excellent professionals

MEGAN M. | Overall Experience |
Clasificación:

Good storage facility

ROGER L. | Overall Experience |
Clasificación:

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Lori G. | Overall Experience |
Clasificación:

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Thomas E. | First Impressions |
Clasificación:

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Sabina T. | First Impressions |
Clasificación:

Thank you all for your assistance

DANIELLE B. | Overall Experience |
Clasificación:

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

misty b. | First Impressions |
Clasificación:

Great customer service very helpful will recommend this facility thank you

JAMES H. | Overall Experience |
Clasificación:

Very professional, friendly and helpful

christopher e. | Overall Experience |
Clasificación:

great experience....they were prompt and helpful

Shawn S. | Overall Experience |
Clasificación:

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Larry R. | First Impressions |
Clasificación:

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Hester M. | First Impressions |
Clasificación:

The employees were very friendly and helpful.

Jackeline A. | Overall Experience |
Clasificación:

There should be water for the people using the storage and working hard ..my suggestion

dave l. | Overall Experience |
Clasificación:

Tom and David were extremely helpful and personable! Thank you!

Audrey H. | Reservation |
Clasificación:

Customer service was outstanding!

Maren C. | Overall Experience |
Clasificación:

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Chuck H. | Overall Experience |
Clasificación:

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

CHRIS C. | Overall Experience |
Clasificación:

Clean and helpful staff

JIM S. | Overall Experience |
Clasificación:

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Victoria S. | Overall Experience |
Clasificación:

Staff was awesome. Great service.

kim b. | Reservation |
Clasificación:

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Steven E. | Reservation |
Clasificación:

Easiest turn-in possible

Thomas H. | Overall Experience |
Clasificación:

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Wendy F. | Overall Experience |
Clasificación:

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

heidie g. | Overall Experience |
Clasificación:

Always very helpful and friendly.

Lurline e. | Overall Experience |
Clasificación:

Worst place ever been wouldn't recommend to a nyone

LINDA M. | Overall Experience |
Clasificación:

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I

Nicole M. | Overall Experience |
Clasificación:

N/a

No se han enviado comentarios para esta ubicación.

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