Customer Reviews for U-Haul Moving & Storage of Clovis

2,122 comentarios

120 N Prince St   Clovis, NM 88101
(Us 60 & St Rd 18)

(575) 769-2176

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(575) 769-2176

120 N Prince St
Clovis, NM 88101
(Us 60 & St Rd 18)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

Price was a little on the high side. I u sweat and that were in an inflated market, but it was just a trailer.

Warren C. 
Clasificación:
1.0

Technician (long haired white guy) tried to run off without hitching up my tow dolly as I paid for, crying about how many customers he had waiting for him. Uhaul truck was dirty on the inside, dented on the outside. Sun visor randomly fell off during the drive. Significant shaking started occurring halfway during trip. Uhaul roadside assistance took an hour to get ahold of and were utterly useless. They said they'd transfer me to a knowledgeable technician and instead dropped my call after on hold for 20 mins. I will never utilize uhaul services again for a cross country move

Farhan R. 
Clasificación:
2.0

As mentioned in my first response, the pick up for the other reservation was good, but the drop off for both rentals was not a pleasant experience.

Shawnaree S. 
Clasificación:
4.0

The pick up process was excellent however when I had to rent a truck 80 miles away from where I was trying to originally get one, there was no allocation for those extra miles and then when I tried to get my two rentals to have the same drop off time, I had to pay an extra day for the trailer to extend it. Then when I dropped both of them off at the location, the employee wasn't the friendliest and seemed like the work he had to do was an inconvenience. He was short, abrasive and no very helpful.

Shawnaree S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
4.0

Employee was helpful and nice. All went well.

Lisa G. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLAS J. 
Clasificación:
5.0

Great atmosphere nice, friendly service and prompt attention. Gracias

DIANA D. 
Clasificación:
1.0

A/C didn't work and when I tried to call someone they said I would have to call roadside and I might have to pay out of pocket. Don't rent out trucks with no AC! I had to travel 3 1/2 hours with no AC! And on top of that I was short on time with help and I tried to go back and put gas because I didn't have time when I was dropped off to drop off the truck, and they charged me almost 200! Rip off! Not understanding or considerate that things happen and some things we can control! Who rips people off like that! Especially after my spending half a thousand on this stupid rental!

Stephanie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
3.0

Did not feel like it was customer driven will most likely use a different company going forward.

Kateland M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
5.0

Staff is great

Brendan S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jamey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorena R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh S. 
Clasificación:
5.0

The team at the Prince street location always provide great service and help , thanks again. Dads Affordable Moving.

JOAQUIN A. 
Clasificación:
3.0

The truck was dirty, windshield was dirty, the truck had a massive exhaust leak, but ran well.

Nathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
4.0

Convenient location nice staff all went well which was nice after stressful packing driving and unloading Thank you uhaul

Renee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell U. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
3.0

The office was clean, as I was walking in, I saw a customer was carrying boxes and she fell out the back door. I ran to help her and the employee who was with another customer just sat looking until I went to help. The lady said she was fine but there was no report or anything completed. Apparently he was the only one working. We told him we were there to drop off a tow dolly. He stated we brought it back a day early. My husband said we were done so no use hanging on to it. He said we could unhook it ourselves or wait until he was done. My husband unhooked the trailer. The employee then went out and I asked if we could have a receipt. He said we didn't owe anything but I asked again for a receipt. He seemed put out but went and got our receipt. I'm sure we was tired and working alone, if so maybe have two employees in the store. I would still recommend the store, maybe he was having a bad day. I hope the lady that fell is ok.

Celeste S. 
Clasificación:
5.0

The entire experience was wonderful! Speedy service, friendly staff, well kept UHAUL, quick process!

Priscilla N. 
Clasificación:
3.0

Took a while to get checked in but the guys helped a lot with hooking up the trailer and switching out the ball

Steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

have gas in the trucks make sure they sre clean and better customer service especially at the el cajon blvd lication and at the otay location

Robert S. 
Clasificación:
5.0

Buy me lunch

stella S. 
Clasificación:
5.0

The attendant was really nice and helpful went above and beyond

George G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Always courteous and helpful there. Used them many times and will continue to do so.

Timothy A. 
Clasificación:
2.0

The worker has unpleasant and not willing to assist me with drop off. Anything I asked the answer was call the 1-800 number.

Jeanette D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shalon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
2.0

El cliente no dejó un comentario.

joe A. 
Clasificación:
5.0

Great employee, he was always pleasant to work with.

Stephanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric Z. 
Clasificación:
4.0

the original pick up location was at 977 Curry ( or Sugar Beet) Rd G, Clovis ,NM. The person responsible for that location was not there and left a sign on the door that he had to do a wreck salvage job and to call a number. We called and he said to call U haul to see about another location. I said that was his job and that he should have called us and tell us in advance of us going out there to pick up at another location. we had arranged for family to help us load furniture. This is a VERY BAD customer service practice and he basically blew us , the customer off. Do you want this to represent your company? I hope not. The least this guy needs is more corporate training or removal from providing service for U Haul.

arnold F. 
Clasificación:
2.0

The front desk lady was very rude. Did not even acknowledge us when we walked in, and then proceeded to completely ignore us when we asked her questions. We had to get another employee simply to get our receipt.

Michelle P. 
Clasificación:
3.0

Whoever I talked to on Friday 22nd, female, could not figure out how to finish the reservation on her computer. She had said my tow setup was not adequate to pull a dolly and Ford Escape. I own an F250 diesel and I've pulled many cars over 6+yrs… it's in my profile. “Sorry I'm new”, was the response. Was she not trained? I ended up using the online feature and finished the reservation myself in about 5mins.

Christopher D. 
Clasificación:
5.0

Thank Luis for great customer service.

tayna V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

tammy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERAFIN R. 
Clasificación:
5.0

Nice place. Drop off is easy and fast!

John C. 
Clasificación:
5.0

No issues when returning equipment back

Cleotilde R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
1.0

I would recommend that people go to lubbock cause I was planning to but couldn't make the pick up yomr

Kirk M. 
Clasificación:
5.0

He was very efficient he answered my questions and I am happy with the service

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Audrea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David V. 
Clasificación:
2.0

We were first given the wrong container and then we were charged for an additional month after returning the box. I spent 3 hours on the phone trying to fix the issue because the location is 17 miles away and still had to go to the location to fix the issue.

Conner H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celia V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Amy E. 
Clasificación:
5.0

Easy going personnel, very friendly. Great location easy to find.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dee M. 
Clasificación:
5.0

Gracias

RICHARD J. 
Clasificación:
5.0

Thank you again

RICHARD J. 
Clasificación:
5.0

Can't think of anything for improvements. The young man who helped me with turn-in was great, wish I could remember his name. I've done a lot of self-moves and always use U-Haul because of the availability of equipment and knowledge/helpfulness of the personnel.

Wayne C. 
Clasificación:
3.0

The guy with the Steelers beanie was rude and not helpful at all. When I asked for the storage prices snd said "hmm?" thinking of the sizes he rudely said "your welcome to go we elsewhere if you need to". I was just thinking for a moment. He got irritated with me asking questions. Thankfully the next two guys were VERY helpful and considerate.

ANITA R.  |  First Impressions 
Clasificación:
5.0

Drop off went great !

Frank S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Micheal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Gracias

Rosa D. 
Clasificación:
5.0

Always good and friendly service.

David P. 
Clasificación:
4.0

Keep your current Staff! They are Great! The equipment was very maintained, not mention Very Clean! I'm a retired helicopter mechanic of over 28 years military active duty service. Before that I was a tractor trailer (heavy truck mechanic). I know well maintained equipment! This location goes above and beyond for U-haul. Gracias.

BOBBY B. 
Clasificación:
4.0

Customer service rep,Bhrett was very helpful in helping me decide what equipment I needed and very professional. Good customer care is still alive.

THOMAS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge O. 
Clasificación:
5.0

Was easy to rent, turn in was easy also.

LOUIS D. 
Clasificación:
5.0

Rhett was very nice and accommodating

Miguel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL A M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBY H. 
Clasificación:
5.0

The customer service rep was very professional, courtesy and helpful. Made my drop off transaction smooth and painless. He also explained the breakdown charges. Sorry but I forgot his name. But he was young white male that was wearing a trucker ball cap. Very respectful gentleman. Return date was 13 Feb around 1430hrs. Gracias

Duane Eric S. 
Clasificación:
5.0

Employee was helpful but not very friendly. I greeted him and he said nothing. When leaving i said have a nice evening, no reply...

THOMAS M. 
Clasificación:
5.0

Check out and check in process was really smooth and fast. Great place and as always, a great experience.

Bill S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

They are a 24/7 location, you drive up they come to meet you , they disconnect trailer and you on your way, couldn't been easier.

James K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
3.0

Eligible for military discount, but employee, Luis Vega, incorrectly advised rental policy which nixed the discount. Contacted GM to remedy. Communication with GM Daniel McBride (over nearly 3 weeks) and his lack of follow-through on promise to credit my card required direct com with company president, Tom Neill, who finally delivered the discount. "I Can Help You" printed on the back of the GM's business card was inviting. The stonewalling to create frustration, and perhaps desiring me to give up on the discount warrant my firm "No" on recommending this location to a friend, family or ANY military contact.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane S. 
Clasificación:
5.0

Rhett!! Thank you for your kindness and understanding of this crazy ol' woman. Your politeness was what I needed to help me get through the day.

KAREN CAMILLE Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER A M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERCEDES N. 
Clasificación:
5.0

Excellent customer service! Plenty of open space.

JOHN C. 
Clasificación:
5.0

N/C

Jordan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OCTAVIO G. 
Clasificación:
5.0

Rhett was awesome and very helpful!!!!!

Christopher K. 
Clasificación:
2.0

The man that assisted me with my return was extremely rude. We didn't even say hello or make eye contact with me. He ignored me the whole time he was unhooking the trailer. Awful customer service.

Vicki D. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDON H.  |  First Impressions 
Clasificación:
4.0

It would be nice to have all storage on one floor, or an elevator for higher levels. But everything else was great.

Darren M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A.  |  Overall Experience 
Clasificación:
5.0

Your staff is amazing. Quick, efficient, and courteous. Had me set up in minutes.

Manuel V.  |  First Impressions 
Clasificación:
5.0

This group of men was very friendly and polite and even stayed a little late while I unloaded my 3 U-boxes.

Cherie B.  |  Overall Experience 
Clasificación:
3.0

There was not much lightning upstairs and there was no pulley system or elevator for upstairs so it made it very hard to move things.

colleen B.  |  Overall Experience 
Clasificación:
5.0

We were very please with the way the boxes were delivered and picked up. It was handle in a very professional manner.

patricia m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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