El cliente no dejó un comentario.Daniela C.
Customer Reviews for U-Haul Moving & Storage of Clermont
Clermont, FL 34711
(Across the street from Reed Nissan Dealership)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JOSE F.
Truck was clean but had serve steering issue. Constantly trying to drift side to side. Both hands had to be FIRMLY on the wheel making constant adjustments or it would go off to the shoulder. Truck needs to fixed before an inexperienced truck driver gets a hold of it. We should get a discount for the worst Uhaul truck experience ever!Mark S.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Robert H.
The Clermont center is always a good location to deal with. I'm a regular customer.Mark H.
El cliente no dejó un comentario.Steve S.
El cliente no dejó un comentario.Steve S.
El cliente no dejó un comentario.Perry H.
El cliente no dejó un comentario.Kirsten K. | First Impressions
Inspect vehicles before renting.John W.
Great customer service and fare pricing. Thanks for the great experience.Randall L.
El cliente no dejó un comentario.Oscar R.
El cliente no dejó un comentario.Richard M. | First Impressions
I had an awful experience all around with U-Haul podsLISA Z.
El cliente no dejó un comentario.Donna R.
The truck had so many scratches and dents that were not marked, I had to take a bunch of pictures to document before we left. Then, when we returned the truck, the person working told me he needed me to verify all of the lights (headlights, turn signals, brake lights...) worked before I left!?! I have rented quite a few trucks/trailers from U-Haul, and this truck was one of the worst and it was the first time I have ever had to help check in a truck.Lisa R.
Very helpful and friendly...Cathy E.
El cliente no dejó un comentario.Richard M.
They have away been the best and fastDavid H.
There were so many late night drop offs here that the parking lot was nearing capacity. Not really a negative, but something to be aware of.Kale S.
Experienced young employee training a new hire in proper trailer connection and procedures. It was a welcomed reliefâ€¦I have seen so many of the younger generation have a sense of entitlement as a plant manager. Nice job to the gentlemen who hooked up my trailer this morning and to the young man who took care of me on the return! Keep it up!LEO L.
El cliente no dejó un comentario.Kyle M.
Worst experience I've been fortunate to be apart of. NOBODY knows how to look up accounts. Constantly being transferred from State Rep to State Rep. Please go back and look up conversations your agents put us through. It was hell. Truly feel PIMPED by U-Haul. I gave up my money to you and you treated me shitty. Horrible deal on my end, worked out great for you. Somehow by the end of this I went from 3 boxes to 4 u-boxes in your messed up system. Invest in a better system so the reps can deal less with customer service issue. Just a piece of advice you won't take.Andrew A.
El cliente no dejó un comentario.Andrea M.
El cliente no dejó un comentario.Connie S.
Our experience could not have been any better. Flawless from beginning to end. Thanks again to everyone involved.bill C.
Fast, professional and courteous service renting the truck. We rented a 15' truck for the day. Returned truck same day and pulled it in the return bay, was promptly checked out and was told total cost and received immediate receipt via email. Didn't have to go back in the office for any checkout. Very efficient! Truck clean and no problems. Recommend to anyone in need.Janet C.
El cliente no dejó un comentario.Troy B.
El cliente no dejó un comentario.Ramdath S.
El cliente no dejó un comentario.Dona S.
We experienced an issue with my account not showing my rental truck. I have had this issue before with Uhaul and they have yet to make correction to what seems to be two separate profiles in my name. I spend 1 1/2 hours at droo off locatin at night on phone and yet no resolve. I had to wait until next day after work to have access to my storage until. This was a major problem for me.Carlos S.
El cliente no dejó un comentario.Martha C.
El cliente no dejó un comentario.Ruben V.
Smooth and easy process upon pick up and drop off,thank youAmitabh B.
I got charged a cleaning fee and the truck was cleaned by me.Deckland T.
El cliente no dejó un comentario.WENDELL W.
El cliente no dejó un comentario.Sunita K.
Easy, no hassle. Great experience.ALEXANDER G.
One person working, did not acknowledge meBrock B.
Acknowledge all customers coming in store!Carol C.
Excellent return service!Stephen R.
The staff was very friendly it was easy for me to pick up the truck .the truck was clean the only thing is that mechanically was not running well it was a gas guzzler and it needs some mechanical stuff look atHernan D.
I had to do the paperwork twice. Once on the phone and then repeat the same thing in person at pickup. It seems that all I should have to do at pickup I s show my drivers license.sidney K.
El cliente no dejó un comentario.Mark E.
El cliente no dejó un comentario.WILLIAM W.
The guys here have always been greatpenny T.
El cliente no dejó un comentario.Bramanand P.
El cliente no dejó un comentario.Ron H.
El cliente no dejó un comentario.ALLEN R.
El cliente no dejó un comentario.Jadoo S.
Everything went very good! The UBox arrived on time and was picked up as scheduled. It arrived at my destination on time and was picked up the next day. I would recommend the UBox to anyone getting ready to move.ANN M.
Everyone at all points of our process were very helpful and professional. I have nothing but praise for everyone involved.bill C.
El cliente no dejó un comentario.Milo L.
People there were very kind and helpful. Made getting all that stuff out and sorted a lot less stressful than we thought it would be!Dylan W.
El cliente no dejó un comentario.Richard J.
This location, from my experience, seems extremely well organized and professionally run. GraciasEric P.
Keep up what you are doing ExcellentMohamed H.
El cliente no dejó un comentario.Johnatan S.
El cliente no dejó un comentario.Gerard T.
The vinyl covers were removed before delivery in Utah. I felt comfortable with the covers on that my goods in the boxes were safe from weather. Without the covers, not so much.Ken T.
Very easy check out/ check in process. Professional, courteous staff.wayne M.
El cliente no dejó un comentario.Teresa L.
El cliente no dejó un comentario.TRIBOWAN L.
El cliente no dejó un comentario.LANCE C.
El cliente no dejó un comentario.LYNNE M.
Everything so it was goodVIVIAN I.
Everything was greatJoseph H.
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.JOSEPH F.
El cliente no dejó un comentario.Margery G.
While the equipment was clean, the air conditioning didn't always work. I also had reserved an appliance dolly that wasn't in the truck when I picked it up. This was the second rental incident with the dollyDonald M.
Disappointed that you require the gas tank filled before returning but when I picked the truck up there was only a half tank. I didn't look at the gauge until I was about a mile from your location and didn't have enough time to go back.John H.
I reserved a 6x12 trailer online when k got there they said my reservation was incomplete even though I got a confirmation number, so lucky I was able to fit everything in a 5x8 PS it's not like uhaul will call me I rented a motorcycle triller years ago the rim and tire came off uhaul never called meJose C.
Had one issue. When i returned truck i put gas in it, to where it was when i received the truck and took photo of mileage and gas level before leaving site. I get my bill emailed after returning and there was a $22,00 charge for fuel. I called office spoke with Tamara about this issue, sent her the photo and she took care of the issue for a refund. She was pleasant and helpful. Here is how you can improve service. If a customer states they put gas back in vehicle upon return, employee should go and verify before adding a charge to the final bill.steve H.
Van has an awful smell and bugs were everywhereMark B.
El cliente no dejó un comentario.Jan J.
El cliente no dejó un comentario.uleric B.
Phone customer service is horrible. Your rental app is terrible. It makes renting and returning a huge hassle. Your trucks are never filled to full with gas which ends up costing renters more money on return because it is impossible to return at exact levels. All in all Uhaul is a poorly run company that would benefit from proper competition.AVROHOM E.
El cliente no dejó un comentario.Shawn M.
El cliente no dejó un comentario.Lameen S.
El cliente no dejó un comentario.Ramdath S.
El cliente no dejó un comentario.CHARLES G.
El cliente no dejó un comentario.Kattan M.
Very convenient location. Helpful and courteous staff.MICHAEL M.
I was blown away by the quality of my rental experience from this location in Clermont. I haven't rented a UHaul in many years and I had no idea how quick and affordable your services are! I rented a vehicle and moved multiple loads for a very low cost. I also bought your insurance to protect myself, and the insurance cost was low and a great value. Frankly, this experience was far more positive then I thought possible. I am totally impressed and am telling everyone who will listen to rent UHaul! My low rate event offered a month of fee storage, which I didn't needâ€"impressive. ¡Gracias!Julie B.
You keep texting this number but I did not rent anything from uhaul. Get your damn phone numbers right to start with.Michael L.
El cliente no dejó un comentario.Taylor L.
I was unable to create an online account as when I tried to register I got an error. â€œIncorrect phone number or password â€œ None of the representatives were able to help me get this corrected.larry R.
I was charged $400 o ove what I was supposed to pay. And couldn't get a hold or call back to talk with anyone.Rohan M.
El cliente no dejó un comentario.Daniel C.
Quick service, variety of services and goods. They're great!FRANCISCO M.
Nothing it was greatERIC R.
El cliente no dejó un comentario.Stephen K.
El cliente no dejó un comentario.GLENN B.
El cliente no dejó un comentario.CHARLES R.
El cliente no dejó un comentario.Jorge R.
El cliente no dejó un comentario.Loyal S.
Employees very helpful and professional. No waitingâ€¦quick service. Much appreciated.ALLEN R.
El cliente no dejó un comentario.Rachel C.
Great experience.Noel B.
El cliente no dejó un comentario.Tiffany H. | Overall Experience
Para mí fue un trato muy amable y estoy súper satisfecho con todo en generalfranklyn t. | Overall Experience
El cliente no dejó un comentario.Troy W. | Overall Experience
El cliente no dejó un comentario.Charles D. | Overall Experience
El cliente no dejó un comentario.Darlene P. | First Impressions
Need to get better lighting. Also the locking mechanism did not work properlyKevin B. | Overall Experience
El cliente no dejó un comentario.Lisa K. | First Impressions
My experience with this location has been nothing but outstanding with friendly, professional, and knowledgeable staff. Excellent customer service where everyone is always going above and beyond to resolve your every need. My overall interaction with everyone at this location has been exceptional. Nick, Sean, Kev and the rest of the crew awesome, great job guys.Peter R. | First Impressions
Believe your rating system should be modified. Adding a rating of "EXCEPTIONAL" would capture my personal experience!Stephen A. | Overall Experience
There's plenty of carts available to make the moving process easier. Staff has always been very helpful and friendly. I accidentally cut myself pretty badly and a staff member helped me remain calm and brought me wipes, antibiotic cream and bandages I was so grateful for her help.Malaya T. | Overall Experience
Nick Rodriguez and his Team are very polite and helpful.SENAUTH R. | Overall Experience
El cliente no dejó un comentario.Everett S. | Overall Experience
El cliente no dejó un comentario.Charles D. | First Impressions
One comment. Need to get better lighting. Hard to see inside Units. Also my lock is hard to push back and forth.Kevin B. | First Impressions
El cliente no dejó un comentario.Sean S. | Overall Experience
El cliente no dejó un comentario.Marilyn S. | First Impressions
Everyone was wonderful. The only criticism I have is the price for each of my units was raised $5 a month shortly after my storage was started. That didn't seem quite fair, but service and the faculty was great!Jamie B. | Overall Experience
El cliente no dejó un comentario.laura B. | Overall Experience
The unit was good, clean, well kept. Just that you cant reach anyone ever by phone & in person if you need to talk to anyone its a long long wait. And its been like that previous to COVID so not sure if thats just the staffing they want to utilize but just know youll be waiting.chris r. | Overall Experience
I would come back if I ever need a storage againMark M. | Overall Experience
Excellent help and friendliness. Was very clean.Stephanie R. | First Impressions
Location was good but when we called to reserve we were expecting to have 2-3 street level options. When we arrived there was no ground level options. It was all cart and elevator we ended on the third level. Also the reservation stated there was a lock in the unit but we were told we needed a certain lock had had to purchase. Online reservation and location should be on the same page. We also had issues with the trailer pickup ended up being over a hour away one way. Not what we expected and believe we should be compensated for all the issues with the pickup and storage problems.Trevor B. | First Impressions
El cliente no dejó un comentario.jenna w. | Overall Experience
El cliente no dejó un comentario.brittany G. | Overall Experience
El cliente no dejó un comentario.Jeffrey H. | Overall Experience
Only complaint I have is getting a human on the phone,it takes forever...but the person that I get through to is usually very respectful !lisa p. | Overall Experience
Website stated this location had available storage but when I called they said they had none. I called customer to let them know about this issue. This is misleading especially for a person driving 20hrs then having to put there belongings in two locations which is hard at the moment with no vehicle. If location does not have a storage available it should NOT let customers see it or be visible on the website period.Jasmin R. | First Impressions
Had a great experience!Rebecca J. | Overall Experience
The clerk was useless. Didn't have me fill out the proper paperwork and gave us conflicting numbers for our unit so we had to go all the way back to the desk for the proper unit number.Gwendolyn AND George d. | First Impressions
I had a very high opinion of this place and even gifted several employees for their work up until I had this horrific experience. I drove 30 minutes (one way) to have the GM resolve the situation. The GM did not honor his word and demonstrated a total disregard for the elderly and people's time. He had offered to pro-rate a refund and changed his mind. Instead of owning up to it he preferred to leave his customers waiting over an hour until they left. That's right AARP he left my 75 year old mother standing around like an idiot for nearly 1.5 hrs while not addressing the situation remaining in the back of the place out of sight and having his employees check up to see if we had left. As a result, done for life with this location.Mauricio M. | Overall Experience
El cliente no dejó un comentario.Edith D. | Overall Experience
El cliente no dejó un comentario.Sang N. | Overall Experience
Nick has the best facility I have ever used. Kind and always willing to do his best and it seeps down to his staff.I'Esha A. | Overall Experience
The gentlemen Antonio that took care of me was extremely helpful. I am relocating to another state. He gave me great advice and I am feeling better about my decision.jennifer c. | First Impressions
El cliente no dejó un comentario.KIMBERLY T. | First Impressions
El cliente no dejó un comentario.Amy B. | Overall Experience
Easy in, out, no surprises. Clean, no rodents, etc.Edward P. | Overall Experience
El cliente no dejó un comentario.Matthew C. | Overall Experience
Special thanks to Antonio for his professionalism and customer serviceCARLOS I. | Overall Experience
El cliente no dejó un comentario.Jason W. | Overall Experience
I reserved an 8x10 and get there and am told there were none available and was than told I couldn't get the 10x10 that WAS available for the same price instead I was told I could get to 5x5 that were not side by side. He stated I could have them for the same price as the one I had reserved i asked for this in writing and he DID NOT give me anything in writing to guarantee the price he offered. Additionally trying to return the uhual truck after hours was/is A nightmare I AM trying to reach the office and it is now 930am but I keep getting pushed to the customer service dispatchNicole B. | First Impressions
The only reason im filling out this survey is because lve been spammed this email 3 times already and i would like for it to stop. The only reason this survey is getting a poor review is because an email like this should only be sent once. Not one every other day until i reply to it. I have things to do and other, actually important emails to wait for yet my phone keeps going off for a notification from uhaul asking me to stroke theyre ego at 3 am. Stop spamming youre customers asking for praise. It has an adverse effect and will skew youre data. Thanks.Alex R. | Overall Experience
El cliente no dejó un comentario.Xavier O. | Overall Experience
We needed storage units for our 3 bedroom house for three years and used this facility. We're VERY pleased and happy with this facility and would HIGHLY recommend U-Haul.Marcus S. | Overall Experience
Very friendly and helpful staff. Good security.Claudia P. | Overall Experience
I love it great place keep up the good workWindell J. | Overall Experience
The customer service at this location is unmatched. ¡Gracias!Christopher T. | Overall Experience
El cliente no dejó un comentario.Giancarlo L. | Overall Experience
El cliente no dejó un comentario.ELI V. | First Impressions
Excellent service and facility.Abram A. | Overall Experience
El cliente no dejó un comentario.Nicole M. | Overall Experience
El cliente no dejó un comentario.Abram A. | First Impressions
Staff was very helpful and also unhooked my trailer for me!Andrea D. | First Impressions
Loved the available dollies. Made everything so easy.Joshua M. | Overall Experience
Mr. Rodríguez was very professional. We thanked him for his help!Alfredo r. | Overall Experience
El cliente no dejó un comentario.Joshua M. | First Impressions
Only negative comment is in getting a printed receipt of my charges for using moving box. Online and at the facility I was unable to be sure what the charges would beChris S. | Overall Experience
El cliente no dejó un comentario.Jason P. | First Impressions
El cliente no dejó un comentario.CARLOS I. | First Impressions
El cliente no dejó un comentario.ISA C. | First Impressions
El cliente no dejó un comentario.emilce m. | Overall Experience
El cliente no dejó un comentario.Jeffery T. | Overall Experience
Keep up the the excellent service.Stephen A. | First Impressions
Everything was excellent @ the uhaul @ Grainville-Clermont Fla. the truck & unit were great. The phone system needs improvement though. R.A. YoungRobert Y. | Overall Experience
El cliente no dejó un comentario.theresa s. | Overall Experience
needed an storage unit to keep some items of my Moms until we could get back to get them and they worked with me over the phone to secure onekathy s. | Overall Experience
Staff very helpful & flexible. Facility is very clean and very secureTodd L. | First Impressions
El cliente no dejó un comentario.Heather N. | Online Move In
I had issues day one, staff wasn’t the greatest and overall poor experience which is why I left.Penny G. | Overall Experience
El cliente no dejó un comentario.Sarah M. | Online Move In
El cliente no dejó un comentario.kimberly a. | Overall Experience
Even though I had a leak on the back wall and a couple of my things got wet. There was minimal damage, a few small pieces were broken.Barbara S. | Overall Experience
The employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.Lakezia T. | First Impressions
El cliente no dejó un comentario.CHRIS F. | Overall Experience
El cliente no dejó un comentario.daniel s. | Overall Experience
Your rep Michael ferrer was very informative and helpful.Jackelyn S. | First Impressions
El cliente no dejó un comentario.jamira d. | Overall Experience
It is impossible to get in touch with a local U-Haul location. They all (and I had to deal with several during my move) allow the calls to go to the call center. This made my overall move complicated. My U-Boxes got delivered to the wrong location, even though I had updated the delivery address, and it was still impossible to talk to both locations of where they were and where they needed to be.Eric R. | Overall Experience
El cliente no dejó un comentario.Lisa L. | Overall Experience
El cliente no dejó un comentario.kimberly a. | First Impressions
El cliente no dejó un comentario.Paul F. | Overall Experience
Well we were quoted $94, we arrived to find that unit was not available. Limited time we took it. Tried to call several ties no answer, no return call, tried Roadside to get through. Transfer run around no return call. Went to pay (we owed but the pay now said zero, so late fee(s) came twice!!.Most expensive late fee ever because we will swear off uhaul for life. Finally decided we would move to a more economical storage. Used Penske 2 weeks ago and moved storage units. Uhaul has terrible customer service. Thanks for all the hassle keep my extra $200 and Ill try to get it back with negative publicity. For now get some people to answer the phone and return callsRachel C. | Overall Experience
Super clean. Safe and convenient! I definitely recommend to anyone!Eugenia R. | Overall Experience
El cliente no dejó un comentario.Shy T. | First Impressions
My experience storing with U-Haul goes back almost 10 years and includes three separate locations. I just want to say that during all of this time I was totally satisfied with the service and help that I received. I upsized, downsized, needed trailer light assistance and the like and never did they leave me wanting. Everyone has been great. I don't know if I will need another storage unit, but if I do, I'm going back to U-Haul.chip l. | Overall Experience
Very clean, friendly and convenientEugenia R. | First Impressions
El cliente no dejó un comentario.Jeannette G. | First Impressions
Very very nice, ............ so far!!!!!! ThxAmado M. | First Impressions
I rented for 15 months. Super Clean and smelled clean too. Excellent level of lighting. The lighting was motion activated. It would have been nice if it stayed on a little longer. I had to stop what I was doing and walk down the hall a few times each time I was in the storage unit because the light would turn off leaving me in the dark. But even with that, this is an excellent place and I will use them again if needed. I felt safe getting into my unit. Great customer service.belinda r. | Overall Experience
We rented three storage units and a number of trucks for our recent move. The staff was consistently the best making the experience very straightforward and easy although moving in general stinks.John G. | Overall Experience
El cliente no dejó un comentario.Robert C. | Overall Experience
1) The entire storage area consistently smelled terrible. 2)The elevator was down for an extended period of time. This resulted in lost revenue, as I was unable to access large/heavy items from my 3rd floor unit during this time and the buyer went elsewhere. 3)Office staff / management did not return phone calls both from messages left with the answering service, as well as in person. Overall, not impressed and would not recommend anyone use this facility.HEATHER L. | Overall Experience
Clean, Clean, CLEAN!!Gary S. | Overall Experience
This facility is awesome! It's always clean, well lit and smells good. The location is is easy to get to and has plenty of parking at the dock which makes it very easy to load and unload.Cynthia J. | Overall Experience
El cliente no dejó un comentario.Keith H. | Overall Experience
The manager Nick R was excellent all personel were very helpfulRick K. | Overall Experience
El cliente no dejó un comentario.Betty M. | First Impressions
Clean and easy to access. Staff is also willing to lend a helping hand.Sean Michael H. | Overall Experience
I had a great expierence woth the atorage it was well maintained and always clean.Anthony F. | Overall Experience
When I canceled my storage to move my items to North Carolina, I had left my key in NC. The staff would NOT assist me at getting the lock off to get my items! My whole plan to leave was delayed 3 hourtiki j. | Overall Experience
Thank you so much for your help!mary t. | Overall Experience
Nick the store manager has the best personality. He is friendly, accommodating and very professional. We occupied our storage facility for over 18 months with no issue. GraciasHenry A. | Overall Experience
We had 2 storage units at this facility during our recent move and just emptied the last one yesterday. As before, we highly recommend U-Haul and this particular facility.John D. | Overall Experience
n/aGary J. | Overall Experience
U-Haul came trough for me when I was not having a very good day !!! Very helpful and on timeRichard L. | First Impressions
Only issue was headlight in 10ft Truck was broken and I had to turn around and return to Uhaul Clermont to replace it.trentton m. | Overall Experience
good storage placemichelle a. | Overall Experience
Very friendly and helpful.Gary J. | First Impressions
It was a pleasant and smooth experience using this storage location. Carts were available at the door/loading dock for customer use and bathrooms and drinking fountains were also available.Clayton H. | First Impressions
Elevator smells terrible which makes you think the whole facility is dirty. It is also next to impossible to turn left on Highway 50 which makes leaving it very inconvenient and dangerous..Linda Z. | Overall Experience
had 2 storage units for about 4 months because I was building a new house and the experience was excellent, staff was friendly, helpful and units were clean and easy to access to elevators.Richard G. | Overall Experience
Very happy with our U-Haul experience. Would definitely use this store if needed to again and have already recommended to family and friends.Jan D. | Overall Experience
The facility was very clean but there's some type of sewage problem which leaves a lingering fowl odor on the first floor.Stanley B. | Overall Experience
Very gooddonnie w. | First Impressions
Excellent facility, great and professional staff, felt my belongings were secure and safe, only facility I would use to store my belongings, highly recommendallen h. | Overall Experience
Hello every fastuosa the please every cleanTamara S. | Overall Experience
I can't say enough good things about this location. Moving is very stressful (our first move in 33 years!) and the great people here were so friendly and professional. I will recommend this location!Jan D. | First Impressions