Customer Reviews for U-Haul Moving & Storage of Clermont

5,310 comentarios

13650 Granville Ave   Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

(407) 347-4065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 347-4065

13650 Granville Ave
Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

WENDELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunita K. 
Clasificación:
5.0

Easy, no hassle. Great experience.

ALEXANDER G. 
Clasificación:
3.0

One person working, did not acknowledge me

Brock B. 
Clasificación:
3.0

Acknowledge all customers coming in store!

Carol C. 
Clasificación:
5.0

Excellent return service!

Stephen R. 
Clasificación:
3.0

The staff was very friendly it was easy for me to pick up the truck .the truck was clean the only thing is that mechanically was not running well it was a gas guzzler and it needs some mechanical stuff look at

Hernan D. 
Clasificación:
5.0

I had to do the paperwork twice. Once on the phone and then repeat the same thing in person at pickup. It seems that all I should have to do at pickup I s show my drivers license.

sidney K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

The guys here have always been great

penny T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bramanand P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jadoo S. 
Clasificación:
5.0

Everything went very good! The UBox arrived on time and was picked up as scheduled. It arrived at my destination on time and was picked up the next day. I would recommend the UBox to anyone getting ready to move.

ANN M. 
Clasificación:
5.0

Everyone at all points of our process were very helpful and professional. I have nothing but praise for everyone involved.

bill C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milo L. 
Clasificación:
5.0

People there were very kind and helpful. Made getting all that stuff out and sorted a lot less stressful than we thought it would be!

Dylan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

This location, from my experience, seems extremely well organized and professionally run. Gracias

Eric P. 
Clasificación:
5.0

Keep up what you are doing Excellent

Mohamed H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnatan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard T. 
Clasificación:
4.0

The vinyl covers were removed before delivery in Utah. I felt comfortable with the covers on that my goods in the boxes were safe from weather. Without the covers, not so much.

Ken T. 
Clasificación:
5.0

Very easy check out/ check in process. Professional, courteous staff.

wayne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRIBOWAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNNE M. 
Clasificación:
5.0

Everything so it was good

VIVIAN I. 
Clasificación:
5.0

Everything was great

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margery G. 
Clasificación:
3.0

While the equipment was clean, the air conditioning didn't always work. I also had reserved an appliance dolly that wasn't in the truck when I picked it up. This was the second rental incident with the dolly

Donald M. 
Clasificación:
3.0

Disappointed that you require the gas tank filled before returning but when I picked the truck up there was only a half tank. I didn't look at the gauge until I was about a mile from your location and didn't have enough time to go back.

John H. 
Clasificación:
3.0

I reserved a 6x12 trailer online when k got there they said my reservation was incomplete even though I got a confirmation number, so lucky I was able to fit everything in a 5x8 PS it's not like uhaul will call me I rented a motorcycle triller years ago the rim and tire came off uhaul never called me

Jose C. 
Clasificación:
4.0

Had one issue. When i returned truck i put gas in it, to where it was when i received the truck and took photo of mileage and gas level before leaving site. I get my bill emailed after returning and there was a $22,00 charge for fuel. I called office spoke with Tamara about this issue, sent her the photo and she took care of the issue for a refund. She was pleasant and helpful. Here is how you can improve service. If a customer states they put gas back in vehicle upon return, employee should go and verify before adding a charge to the final bill.

steve H. 
Clasificación:
2.0

Van has an awful smell and bugs were everywhere

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jan J. 
Clasificación:
4.0

El cliente no dejó un comentario.

uleric B. 
Clasificación:
4.0

Phone customer service is horrible. Your rental app is terrible. It makes renting and returning a huge hassle. Your trucks are never filled to full with gas which ends up costing renters more money on return because it is impossible to return at exact levels. All in all Uhaul is a poorly run company that would benefit from proper competition.

AVROHOM E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lameen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramdath S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kattan M. 
Clasificación:
5.0

Very convenient location. Helpful and courteous staff.

MICHAEL M. 
Clasificación:
5.0

I was blown away by the quality of my rental experience from this location in Clermont. I haven't rented a UHaul in many years and I had no idea how quick and affordable your services are! I rented a vehicle and moved multiple loads for a very low cost. I also bought your insurance to protect myself, and the insurance cost was low and a great value. Frankly, this experience was far more positive then I thought possible. I am totally impressed and am telling everyone who will listen to rent UHaul! My low rate event offered a month of fee storage, which I didn't needâ€"impressive. ¡Gracias!

Julie B. 
Clasificación:
2.0

You keep texting this number but I did not rent anything from uhaul. Get your damn phone numbers right to start with.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor L. 
Clasificación:
5.0

I was unable to create an online account as when I tried to register I got an error. “Incorrect phone number or password “ None of the representatives were able to help me get this corrected.

larry R. 
Clasificación:
1.0

I was charged $400 o ove what I was supposed to pay. And couldn't get a hold or call back to talk with anyone.

Rohan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C. 
Clasificación:
5.0

Quick service, variety of services and goods. They're great!

FRANCISCO M. 
Clasificación:
5.0

Nothing it was great

ERIC R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loyal S. 
Clasificación:
5.0

Employees very helpful and professional. No waiting…quick service. Much appreciated.

ALLEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel C. 
Clasificación:
5.0

Great experience.

Noel B. 
Clasificación:
1.0

I have used the app to reserve a U-Haul twice now. Both times, I selected the U-Haul that was close to my house in order to save the miles, I reserved them a week in advance. Both times, U-Haul had my pickup and drop off location 10-15 miles away from the original location. That equates to $20-$30 more due to your terrible environmental fee. If we are replacing the gas in the U-Haul, why charge for the environmental fee? Aren't we paying that in gas. Horrible experience.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

Easy pickup and drop-off experience. Staff was helpful getting the trailer connected to the car. No issues at all!

Ian M. 
Clasificación:
5.0

Ninguno

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santana M. 
Clasificación:
5.0

Everything was perfect

Ronald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
1.0

I had an appointment set for 1:30 unfortunately for me and my Wife we showed up 20 minutes earlier, which customer service told Us Rudely “your early the truck isn't back” so we decided to wait in our car, due to covid safety. Sadly after 2:00 pm came around The driver who had the truck I/My wife rented wasn't done with the rental and needed it for X amount of MORE hours, Which we only found out AFTER I walked inside and inquired why we were here a half hour after pick up. I asked the worker did SHE intend on telling us KNOWING we were right outside And her response was “I just got the text” .. in her defense she made a phone call as a favor to ANOTHER location which was an hour away Who had the truck size we required. We needed the service in now we We're pressed for time so we drove there. To NO surprise the representative at second location had NO recollection of the phone call and … wait for it ….. NO trucks were available, needless to say and to wrap up an already long story. I rather pay Penske, Ryder OR whoever's offering more money for a much better experience. MY FIRST AND LAST.

Trey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nickolas F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melvin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Ninguno

ricardo B. 
Clasificación:
5.0

The staff was very friendly and professional not as the other 2 locations at this area that I was using before. You guys definitely earned a new customer to this one location.Great job guys!

Denisse A. 
Clasificación:
5.0

El cliente no dejó un comentario.

bennett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

Thank you grate job

jose B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kareem L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERT B. 
Clasificación:
5.0

Very friendly thanks

Oscar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul A. 
Clasificación:
4.0

Close out my receipt. I noted that I was being charged for a 24 hour trailer rental for the next several days on my credit card.

NICHOLAS P. 
Clasificación:
2.0

When I showed up to pick my truck up not only was it not clean and out of gas, but it was also very poorly maintained. Anything under 40mph and the truck would shake all over the place, lights flicker, rear end has a grinding noise, check engine light is on. Also the company had none of my supplies in the van like I ordered I had to go in the store and grab them myself only to not even hey what I paid for. Then on top of all of that it took me almost 2 hours to check out. People were talking and hanging our with friends in the back office out side high fixing and hanging out chit chatting and ignoring the customers! I know I was not the only one furious with this situation. Also they waited until Pickup to "verify" my information. Which they said they did and never did. Absolutly garbage will never ever rent there again will be renting a trailer elsewhere now to do the rest of my moving needs.

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine M. 
Clasificación:
4.0

The young lady at drop off was the best thank her for me

MICHAEL N. 
Clasificación:
5.0

Minor problem with billing but issue was resolved with a phone call, overall really good customer service.

Troy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
1.0

Dishonest dealer for I haul at this location. After I left with the truck thinking I had 24 hours to return like all other locations I have rented from I get a text telling me the truck is due back in 8 hours. They figured out a way to double their income. When you call they say they can only extend it 4 hours more it cost me twice what I had paid at another location which unfortunately couldn't accommodate me with the size truck I needed. Deceptive dealings !!! They asked me how many miles but never mention how many hours till after you leave and get that dreaded text.

glenn G. 
Clasificación:
5.0

Everything was great

Gerard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany H.  |  Overall Experience 
Clasificación:
5.0

Para mí fue un trato muy amable y estoy súper satisfecho con todo en general

franklyn t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darlene P.  |  First Impressions 
Clasificación:
5.0

Need to get better lighting. Also the locking mechanism did not work properly

Kevin B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa K.  |  First Impressions 
Clasificación:
2.0

My experience with this location has been nothing but outstanding with friendly, professional, and knowledgeable staff. Excellent customer service where everyone is always going above and beyond to resolve your every need. My overall interaction with everyone at this location has been exceptional. Nick, Sean, Kev and the rest of the crew awesome, great job guys.

Peter R.  |  First Impressions 
Clasificación:
5.0

Believe your rating system should be modified. Adding a rating of "EXCEPTIONAL" would capture my personal experience!

Stephen A.  |  Overall Experience 
Clasificación:
5.0

There's plenty of carts available to make the moving process easier. Staff has always been very helpful and friendly. I accidentally cut myself pretty badly and a staff member helped me remain calm and brought me wipes, antibiotic cream and bandages I was so grateful for her help.

Malaya T.  |  Overall Experience 
Clasificación:
5.0

Nick Rodriguez and his Team are very polite and helpful.

SENAUTH R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Everett S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  First Impressions 
Clasificación:
4.0

One comment. Need to get better lighting. Hard to see inside Units. Also my lock is hard to push back and forth.

Kevin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn S.  |  First Impressions 
Clasificación:
5.0

Everyone was wonderful. The only criticism I have is the price for each of my units was raised $5 a month shortly after my storage was started. That didn't seem quite fair, but service and the faculty was great!

Jamie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

laura B.  |  Overall Experience 
Clasificación:
4.0

The unit was good, clean, well kept. Just that you cant reach anyone ever by phone & in person if you need to talk to anyone its a long long wait. And its been like that previous to COVID so not sure if thats just the staffing they want to utilize but just know youll be waiting.

chris r.  |  Overall Experience 
Clasificación:
5.0

I would come back if I ever need a storage again

Mark M.  |  Overall Experience 
Clasificación:
5.0

Excellent help and friendliness. Was very clean.

Stephanie R.  |  First Impressions 
Clasificación:
2.0

Location was good but when we called to reserve we were expecting to have 2-3 street level options. When we arrived there was no ground level options. It was all cart and elevator we ended on the third level. Also the reservation stated there was a lock in the unit but we were told we needed a certain lock had had to purchase. Online reservation and location should be on the same page. We also had issues with the trailer pickup ended up being over a hour away one way. Not what we expected and believe we should be compensated for all the issues with the pickup and storage problems.

Trevor B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jenna w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H.  |  Overall Experience 
Clasificación:
4.0

Only complaint I have is getting a human on the phone,it takes forever...but the person that I get through to is usually very respectful !

lisa p.  |  Overall Experience 
Clasificación:
2.0

Website stated this location had available storage but when I called they said they had none. I called customer to let them know about this issue. This is misleading especially for a person driving 20hrs then having to put there belongings in two locations which is hard at the moment with no vehicle. If location does not have a storage available it should NOT let customers see it or be visible on the website period.

Jasmin R.  |  First Impressions 
Clasificación:
5.0

Had a great experience!

Rebecca J.  |  Overall Experience 
Clasificación:
3.0

The clerk was useless. Didn't have me fill out the proper paperwork and gave us conflicting numbers for our unit so we had to go all the way back to the desk for the proper unit number.

Gwendolyn AND George d.  |  First Impressions 
Clasificación:
1.0

I had a very high opinion of this place and even gifted several employees for their work up until I had this horrific experience. I drove 30 minutes (one way) to have the GM resolve the situation. The GM did not honor his word and demonstrated a total disregard for the elderly and people's time. He had offered to pro-rate a refund and changed his mind. Instead of owning up to it he preferred to leave his customers waiting over an hour until they left. That's right AARP he left my 75 year old mother standing around like an idiot for nearly 1.5 hrs while not addressing the situation remaining in the back of the place out of sight and having his employees check up to see if we had left. As a result, done for life with this location.

Mauricio M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edith D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sang N.  |  Overall Experience 
Clasificación:
5.0

Nick has the best facility I have ever used. Kind and always willing to do his best and it seeps down to his staff.

I'Esha A.  |  Overall Experience 
Clasificación:
5.0

The gentlemen Antonio that took care of me was extremely helpful. I am relocating to another state. He gave me great advice and I am feeling better about my decision.

jennifer c.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B.  |  Overall Experience 
Clasificación:
5.0

Easy in, out, no surprises. Clean, no rodents, etc.

Edward P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C.  |  Overall Experience 
Clasificación:
5.0

Special thanks to Antonio for his professionalism and customer service

CARLOS I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason W.  |  Overall Experience 
Clasificación:
3.0

I reserved an 8x10 and get there and am told there were none available and was than told I couldn't get the 10x10 that WAS available for the same price instead I was told I could get to 5x5 that were not side by side. He stated I could have them for the same price as the one I had reserved i asked for this in writing and he DID NOT give me anything in writing to guarantee the price he offered. Additionally trying to return the uhual truck after hours was/is A nightmare I AM trying to reach the office and it is now 930am but I keep getting pushed to the customer service dispatch

Nicole B.  |  First Impressions 
Clasificación:
1.0

The only reason im filling out this survey is because lve been spammed this email 3 times already and i would like for it to stop. The only reason this survey is getting a poor review is because an email like this should only be sent once. Not one every other day until i reply to it. I have things to do and other, actually important emails to wait for yet my phone keeps going off for a notification from uhaul asking me to stroke theyre ego at 3 am. Stop spamming youre customers asking for praise. It has an adverse effect and will skew youre data. Thanks.

Alex R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier O.  |  Overall Experience 
Clasificación:
5.0

We needed storage units for our 3 bedroom house for three years and used this facility. We're VERY pleased and happy with this facility and would HIGHLY recommend U-Haul.

Marcus S.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Good security.

Claudia P.  |  Overall Experience 
Clasificación:
5.0

I love it great place keep up the good work

Windell J.  |  Overall Experience 
Clasificación:
5.0

The customer service at this location is unmatched. ¡Gracias!

Christopher T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Giancarlo L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI V.  |  First Impressions 
Clasificación:
5.0

Excellent service and facility.

Abram A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Abram A.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and also unhooked my trailer for me!

Andrea D.  |  First Impressions 
Clasificación:
5.0

Loved the available dollies. Made everything so easy.

Joshua M.  |  Overall Experience 
Clasificación:
5.0

Mr. Rodríguez was very professional. We thanked him for his help!

Alfredo r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua M.  |  First Impressions 
Clasificación:
4.0

Only negative comment is in getting a printed receipt of my charges for using moving box. Online and at the facility I was unable to be sure what the charges would be

Chris S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ISA C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

emilce m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery T.  |  Overall Experience 
Clasificación:
5.0

Keep up the the excellent service.

Stephen A.  |  First Impressions 
Clasificación:
5.0

Everything was excellent @ the uhaul @ Grainville-Clermont Fla. the truck & unit were great. The phone system needs improvement though. R.A. Young

Robert Y.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

theresa s.  |  Overall Experience 
Clasificación:
5.0

needed an storage unit to keep some items of my Moms until we could get back to get them and they worked with me over the phone to secure one

kathy s.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful & flexible. Facility is very clean and very secure

Todd L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather N.  |  Online Move In 
Clasificación:
1.0

I had issues day one, staff wasn’t the greatest and overall poor experience which is why I left.

Penny G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly a.  |  Overall Experience 
Clasificación:
5.0

Even though I had a leak on the back wall and a couple of my things got wet. There was minimal damage, a few small pieces were broken.

Barbara S.  |  Overall Experience 
Clasificación:
5.0

The employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.

Lakezia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel s.  |  Overall Experience 
Clasificación:
5.0

Your rep Michael ferrer was very informative and helpful.

Jackelyn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jamira d.  |  Overall Experience 
Clasificación:
3.0

It is impossible to get in touch with a local U-Haul location. They all (and I had to deal with several during my move) allow the calls to go to the call center. This made my overall move complicated. My U-Boxes got delivered to the wrong location, even though I had updated the delivery address, and it was still impossible to talk to both locations of where they were and where they needed to be.

Eric R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F.  |  Overall Experience 
Clasificación:
1.0

Well we were quoted $94, we arrived to find that unit was not available. Limited time we took it. Tried to call several ties no answer, no return call, tried Roadside to get through. Transfer run around no return call. Went to pay (we owed but the pay now said zero, so late fee(s) came twice!!.Most expensive late fee ever because we will swear off uhaul for life. Finally decided we would move to a more economical storage. Used Penske 2 weeks ago and moved storage units. Uhaul has terrible customer service. Thanks for all the hassle keep my extra $200 and Ill try to get it back with negative publicity. For now get some people to answer the phone and return calls

Rachel C.  |  Overall Experience 
Clasificación:
5.0

Super clean. Safe and convenient! I definitely recommend to anyone!

Eugenia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shy T.  |  First Impressions 
Clasificación:
5.0

My experience storing with U-Haul goes back almost 10 years and includes three separate locations. I just want to say that during all of this time I was totally satisfied with the service and help that I received. I upsized, downsized, needed trailer light assistance and the like and never did they leave me wanting. Everyone has been great. I don't know if I will need another storage unit, but if I do, I'm going back to U-Haul.

chip l.  |  Overall Experience 
Clasificación:
5.0

Very clean, friendly and convenient

Eugenia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette G.  |  First Impressions 
Clasificación:
4.0

Very very nice, ............ so far!!!!!! Thx

Amado M.  |  First Impressions 
Clasificación:
5.0

I rented for 15 months. Super Clean and smelled clean too. Excellent level of lighting. The lighting was motion activated. It would have been nice if it stayed on a little longer. I had to stop what I was doing and walk down the hall a few times each time I was in the storage unit because the light would turn off leaving me in the dark. But even with that, this is an excellent place and I will use them again if needed. I felt safe getting into my unit. Great customer service.

belinda r.  |  Overall Experience 
Clasificación:
5.0

We rented three storage units and a number of trucks for our recent move. The staff was consistently the best making the experience very straightforward and easy although moving in general stinks.

John G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
3.0

1) The entire storage area consistently smelled terrible. 2)The elevator was down for an extended period of time. This resulted in lost revenue, as I was unable to access large/heavy items from my 3rd floor unit during this time and the buyer went elsewhere. 3)Office staff / management did not return phone calls both from messages left with the answering service, as well as in person. Overall, not impressed and would not recommend anyone use this facility.

HEATHER L.  |  Overall Experience 
Clasificación:
5.0

Clean, Clean, CLEAN!!

Gary S.  |  Overall Experience 
Clasificación:
5.0

This facility is awesome! It's always clean, well lit and smells good. The location is is easy to get to and has plenty of parking at the dock which makes it very easy to load and unload.

Cynthia J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith H.  |  Overall Experience 
Clasificación:
5.0

The manager Nick R was excellent all personel were very helpful

Rick K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty M.  |  First Impressions 
Clasificación:
5.0

Clean and easy to access. Staff is also willing to lend a helping hand.

Sean Michael H.  |  Overall Experience 
Clasificación:
5.0

I had a great expierence woth the atorage it was well maintained and always clean.

Anthony F.  |  Overall Experience 
Clasificación:
3.0

When I canceled my storage to move my items to North Carolina, I had left my key in NC. The staff would NOT assist me at getting the lock off to get my items! My whole plan to leave was delayed 3 hour

tiki j.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for your help!

mary t.  |  Overall Experience 
Clasificación:
5.0

Nick the store manager has the best personality. He is friendly, accommodating and very professional. We occupied our storage facility for over 18 months with no issue. Gracias

Henry A.  |  Overall Experience 
Clasificación:
5.0

We had 2 storage units at this facility during our recent move and just emptied the last one yesterday. As before, we highly recommend U-Haul and this particular facility.

John D.  |  Overall Experience 
Clasificación:
4.0

n/a

Gary J.  |  Overall Experience 
Clasificación:
5.0

U-Haul came trough for me when I was not having a very good day !!! Very helpful and on time

Richard L.  |  First Impressions 
Clasificación:
5.0

Only issue was headlight in 10ft Truck was broken and I had to turn around and return to Uhaul Clermont to replace it.

trentton m.  |  Overall Experience 
Clasificación:
4.0

good storage place

michelle a.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful.

Gary J.  |  First Impressions 
Clasificación:
4.0

It was a pleasant and smooth experience using this storage location. Carts were available at the door/loading dock for customer use and bathrooms and drinking fountains were also available.

Clayton H.  |  First Impressions 
Clasificación:
2.0

Elevator smells terrible which makes you think the whole facility is dirty. It is also next to impossible to turn left on Highway 50 which makes leaving it very inconvenient and dangerous..

Linda Z.  |  Overall Experience 
Clasificación:
5.0

had 2 storage units for about 4 months because I was building a new house and the experience was excellent, staff was friendly, helpful and units were clean and easy to access to elevators.

Richard G.  |  Overall Experience 
Clasificación:
5.0

Very happy with our U-Haul experience. Would definitely use this store if needed to again and have already recommended to family and friends.

Jan D.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean but there's some type of sewage problem which leaves a lingering fowl odor on the first floor.

Stanley B.  |  Overall Experience 
Clasificación:
1.0

Very good

donnie w.  |  First Impressions 
Clasificación:
5.0

Excellent facility, great and professional staff, felt my belongings were secure and safe, only facility I would use to store my belongings, highly recommend

allen h.  |  Overall Experience 
Clasificación:
5.0

Hello every fastuosa the please every clean

Tamara S.  |  Overall Experience 
Clasificación:
5.0

I can't say enough good things about this location. Moving is very stressful (our first move in 33 years!) and the great people here were so friendly and professional. I will recommend this location!

Jan D.  |  First Impressions 
Clasificación:
5.0

Everything was good there at this location.

Toni T.  |  Overall Experience 
Clasificación:
3.0

I am providing an average rating as it was very difficult to reach the facility staff. I left many message which were never returned.

theresa n.  |  Overall Experience 
Clasificación:
5.0

My first phone call I had the pleasure of speaking to Lizette. She was pleasant, courteous and professional. Great customer service from the other staff each time I visited the office.

Valerie G.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility. Safe and very clean.

Eric O.  |  Overall Experience 
Clasificación:
5.0

Very helpful, very courteous gentleman helped me. Thanks. Tiki

tiki j.  |  First Impressions 
Clasificación:
5.0

It would be helpful to be informed at time of booking to get 24/7 access you just need to pay an additional fee.

DENISE W.  |  Overall Experience 
Clasificación:
4.0

My only disklike was two times they charged me twice for rent in one month and couldn't explain why it happened ? But other then that was a good experience

Justine D.  |  Overall Experience 
Clasificación:
5.0

Thank you for your service. I will use your company in the future if I need

FRANCISCO C.  |  Overall Experience 
Clasificación:
5.0

Great people !! It was a very good experience renting a truck and also 2 of their storage units

JOSE P.  |  Overall Experience 
Clasificación:
5.0

It is a pleasure dealing with this facility. Storage unit , moving supplies or truck rental all first class. Then staff is outstanding and the inventory of trucks excellent.

clifton h.  |  Overall Experience 
Clasificación:
5.0

Thank you. I’m certain will use your facility again in the future when we need storage.

sam m.  |  Overall Experience 
Clasificación:
5.0

Climate controlled, pest controlled and secure!! Flat Bed Carts provided to help with the process!!! Have recommended already!!

Terrie R.  |  Overall Experience 
Clasificación:
5.0

The storage units were very clean and climate controlled including very secure.

Heather P.  |  Overall Experience 
Clasificación:
5.0

Uhaul storage is one of the best facilities I have ever used. I always felt safe and my belongings secured. Excellent!!!

Elizabeth M.  |  Overall Experience 
Clasificación:
5.0

Would recommend.

Michael F.  |  Overall Experience 
Clasificación:
5.0

Very helpful and thorough when showing us the storage facility and the security.

Vincent M.  |  First Impressions 
Clasificación:
5.0

Very very friendly 😊 and helpful staff !! Definitely would use them again.

Louise M.  |  Overall Experience 
Clasificación:
4.0

Convenient, higher in price than some, but not by much. Interesting they charge more to be on the higher floors, even when you don't have an option to be in a lower floor. Others charge more to be on.

Rich R.  |  Overall Experience 
Clasificación:
5.0

Lizette was amazing! She handled both the truck rental and storage rental. Thank you for having such a great assistant manager.

Robert N.  |  First Impressions 
Clasificación:
4.0

Having to step up to get to the ramp/front door is more difficult than just walking into a most other storage facilities. Having a place to give stuff away that is still usable to others is a great

Rich R.  |  First Impressions 
Clasificación:
5.0

Thanks for everything. Great people.

Luis D.  |  Overall Experience 
Clasificación:
5.0

30 years of using u haul for moves/storage due to jobs and military service, U-Haul of Clermont is THE BEST facility and staff I have had the pleasure of dealing with. Ted Towne

Edward T.  |  Overall Experience 
Clasificación:
5.0

Nick was just the greatest guy to work with to find any additional storage units as we needed them. My wife and I had to rent 4 of them over about a 20 month period because of a quick relocation. Thx

JIM Y.  |  Overall Experience 
Clasificación:
5.0

The owner Nick is amazing and the staff was friendly. I would recommend this storage facility to everyone. Thank you sooo much for your kindness and business.

Tami S.  |  Overall Experience 
Clasificación:
4.0

The elevator smells very bad (as if the sewer vent is right beneath it) other than that it is a very nice facility.

Michele P.  |  Overall Experience 
Clasificación:
5.0

Great, fast and friendly service, Thank you very much

Sally D.  |  Overall Experience 
Clasificación:
5.0

After years of travel, military service, jobs all over this country, and literally hundreds of U-Haul facilities and usages, I can say this the BEST one I have come across. Nick and his team rock.

Edward T.  |  First Impressions 
Clasificación:
5.0

Brendan and the rest of the team were absolutely awesome helping with all of our needs.

LUIS N.  |  First Impressions 
Clasificación:
5.0

Could use a couple more carts, as people do wait. But other than that, great facility with a great staff.

Edward T.  |  Overall Experience 
Clasificación:
2.0

You guys quoted us a price and then came with another price customers get discourage when you do that.

Miriam P.  |  First Impressions 
Clasificación:
5.0

Amazing!!

Dayani L.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Helped us with all of our needs for a storage and a truck! Thank you! Most helpful uhaul I have ever worked with!

Luis V.  |  First Impressions 
Clasificación:
5.0

Great facility. Very clean and well maintained. Staff was excellent.

David L.  |  First Impressions 
Clasificación:
5.0

Awesome management

Ashley C.  |  Overall Experience 
Clasificación:
5.0

Not comment

Dayani L.  |  First Impressions 
Clasificación:
5.0

I was treated very nicely

Andrew W.  |  First Impressions 
Clasificación:
2.0

How can they assign me a storage unit that had water coming from the exterior?? The supervisor Cory does not have a good attitude and he is not helpful. The cleaning lady gets the stars she is nicer!

Cecilia J.  |  First Impressions 
Clasificación:
5.0

The U-Haul Moving and Storage employees especially Nick was helpful with reserving our storage units.

Heather P. | Reservación
Clasificación:
2.0

Returned/ Wed.-shipped on Tuesday Arrived Thursday-delivery”next week” Not an efficient option- 2 weeks is too long!!

richard h.  |  Overall Experience 
Clasificación:
5.0

This is the cleanest storage facility we have ever used. 5 star all the way!

JoAnn B.  |  Overall Experience 
Clasificación:
5.0

Excellent experience

shannon lee h.  |  Overall Experience 
Clasificación:
4.0

Overall good experience. Friendly people and good environment.

Angela M.  |  Overall Experience 
Clasificación:
5.0

Great experience. I came in to rent a unit, was able to see the unit size in the show room and the customer service was outstanding. Super easy, very informative and very friendly!

leslie m. | Reservación
Clasificación:
5.0

Excellent service!

Pavel L.  |  Overall Experience 
Clasificación:
5.0

Excellent facility- we left for a cheaper closer unit.

John H.  |  Overall Experience 
Clasificación:
5.0

The whole staff is great...I recommend everyone to go there.Rob C.

Rob C.  |  Overall Experience 
Clasificación:
5.0

The best U-Haul storage I have ever used.

marilyn p.  |  Overall Experience 
Clasificación:
5.0

Great facility and personnel!

Mauricio M.  |  Overall Experience 
Clasificación:
4.0

Needs overhang on loading area, polished concrete is like ice skating rink when wet and no gutters means walking through actual waterfall when loading in the rain. Even worse vehicle access to bldg.

scott l.  |  Overall Experience 
Clasificación:
5.0

Everything was super easy and convenient, staff was great

Nicholasa A.  |  Overall Experience 
Clasificación:
2.0

The cleanliness and convenience of this location is overshadowed by the extreme inefficiency of the operation. Not enough staff (lines of 6-10 customers common). Work needed here to fix this location.

Greg G.  |  Overall Experience 
Clasificación:
5.0

Everything was GREAT!

alyssa h.  |  Overall Experience 
Clasificación:
1.0

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

MICHAEL L.  |  Overall Experience 
Clasificación:
1.0

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

MICHAEL L.  |  Overall Experience 
Clasificación:
1.0

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

MICHAEL L.  |  Overall Experience 
Clasificación:
1.0

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

MICHAEL L.  |  Overall Experience 
Clasificación:
1.0

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

MICHAEL L.  |  Overall Experience 
Clasificación:
1.0

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

MICHAEL L.  |  Overall Experience 
Clasificación:
1.0

They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!

MICHAEL L.  |  Overall Experience 
Clasificación:
2.0

I just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.

MICHAEL L.  |  Overall Experience 
Clasificación:
2.0

I just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.

MICHAEL L.  |  Overall Experience 
Clasificación:
5.0

Very clean, well run, well secured

Jan K.  |  Overall Experience 
Clasificación:
1.0

When confronted with a problem staff was rude and unhelpful. We feel ripped off and will now go out of our way to avaiod this location and make sure others will do the same. You should be ashamed.

William M.  |  Overall Experience 
Clasificación:
5.0

Great place

Victoria Lin B.  |  Overall Experience 
Clasificación:
5.0

The young that helped me was well knowledgeable and very very help in know the area . . . we need more people like in the world . . . .GREAT EMPLOYEE 👍👍👍

James M.  |  Overall Experience 
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