Customer Reviews for U-Haul Moving & Storage of Clermont

5,139 comentarios

13650 Granville Ave   Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

(407) 347-4065

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(407) 347-4065

13650 Granville Ave
Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Believe your rating system should be modified. Adding a rating of "EXCEPTIONAL" would capture my personal experience!

Stephen A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE P. 
Clasificación:
5.0

Great service, have renting from this place on Granville regularly.

ROBERT T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
5.0

The staff was extremely helpful and courteous

Robby M. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

The trailer had a short and blew the fuse for the running light in the truck but the brakes and turn signals did work.

Jerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lazare L. 
Clasificación:
4.0

Don't know why the price doubled…seemed like you had plenty of supply. Employees calling in sick? Everyone renting trailers and living in them? Come on!

joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MALCOLM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill H. 
Clasificación:
5.0

Great location and service!

Marcella W. 
Clasificación:
5.0

Nada

GEORGE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
5.0

Everyone I interacted with was great!

ERLING J. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

There's plenty of carts available to make the moving process easier. Staff has always been very helpful and friendly. I accidentally cut myself pretty badly and a staff member helped me remain calm and brought me wipes, antibiotic cream and bandages I was so grateful for her help.

Malaya T.  |  Overall Experience 
Clasificación:
4.0

Make sure Vehicle is totally functioning

Robert M. 
Clasificación:
1.0

This location is being operated by people who do not care about what they do. Customer service is non existent they remain on their cell phones until you approach them. They do not greet you when you arrive in the store. They walk by you and ignore you when hooking or unhooking a trailer. They park their cars lined up all of the front parking spots Infront of the building displaying their cars as if they are at a car show. Customer service at this location is absolutely awful. I believe a regional manager should arrive unannounced and arrive as normal customer so U-Haul can see how these people run this location. I return here because it's the closest location to my home with the most available equipment. If there was another location I would not ever return. It is a frustrating experience every time I come to this location.

CARLOS P. 
Clasificación:
5.0

Excellent u haul service center. had a drive-up equipment return lane. did not even have to exit vehicle.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R. 
Clasificación:
3.0

I ordered a furniture dolly, a general moving dolly, and half a dozen of moving pads and didn't get those items. I was charged for all of those items that I did not receive. General service was fine.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNIUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

The cabin can be be cleaned a little bit more

KRISHNA D. 
Clasificación:
5.0

One of the tires had a wobble. We were stopped and alerted by another driver.

DAVID B. 
Clasificación:
5.0

Nick, Kevaughn and Mike are always on point and get you in and out in a timely manner. My favorite UHaul place in Clermont

JEANELLE C. 
Clasificación:
2.0

When I did the mobile pickup, they truck that was assigned was blocked by a trailer and I had to go in to talk to the guy inside. Then when I got into the truck, I was supposed by what looks like a maintenance man and made me show him my paperwork. I wanted no contact because of the pandemic and instead I was face to face with two people and neither were wearing a mask. The truck was clean though.

Eric A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER B. 
Clasificación:
4.0

Had a 7am pick up with all the paperwork done online and confirmed to be told by an employee that he couldn't do anything until 8am when he opened the office at 8am. Didn't even want to look at my paperwork. Not a good experience when you're paying people for an hour without a truck

Antonio C. 
Clasificación:
5.0

Nick Rodriguez and his Team are very polite and helpful.

SENAUTH R.  |  Overall Experience 
Clasificación:
5.0

Great!

VINCENT L. 
Clasificación:
3.0

The FILTHY truck REEKED like100 giant dirty ashtrays & didn't get link for approving the "before you leave" until we were on our way. I had burning eyes/throat for most of the 4 hours hell trip. NO ONE walked us through the faults -Stench, huge burn holes in the drivers seat & bashed in turn light. The front end needed alignment. The young guy checking us in was REALLY not helpful/un-trained, and my eyes& throat still burn 8 hours later due to the "hot box" experience of the filthy smoke stench of this truck from HELL.

James N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Everett S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly L. 
Clasificación:
1.0

El cliente no dejó un comentario.

christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
1.0

You never installed it. You charged me and I had to fight it. Could never get through on the phone so disputed it through my CC company. NO customer service. A flaw in the system.

Susan P. 
Clasificación:
5.0

Extremely efficient and helpful. Well maintained equipment.

ERIC G. 
Clasificación:
5.0

Broken fender Ball size

RADHAMES F. 
Clasificación:
3.0

Uou double billed me days later and more. I had to dispute it with bank after I called

BRENDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn F. 
Clasificación:
5.0

Very friendly staff. Answered all our questions. Efficient. Overall excellent service.

HARRISON A. 
Clasificación:
4.0

Trailer is old and should be rebuilt or retired

Luis S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
4.0

I do not know why I was sent to this location to return the trailer, which was over 12 miles from my address and I drove past 3 U-haul locations to get there. This was not convenient and wasted over an hour of my time.

GRAHAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos O. 
Clasificación:
5.0

Pickup truck was clean and did not smell like it had been smoked in. This is a very good thing as I am allergic to cigarette smoke. People were courteous and helpful.

GEORGE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT D. 
Clasificación:
5.0

Very professional

CAROLYNN L. 
Clasificación:
5.0

Customer service is A+++, I have rented trucks and trailers, equipment is always available

Efrain M M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

Shaun did an excellent job and was very professional

MATTHEW O. 
Clasificación:
5.0

Great place to deal with. I will return the next time I need a truck or trailer. Thanks for such a smooth operation.

JOHN WARREN M. 
Clasificación:
1.0

That place is past discussed the up keep is just not the same I can't wait to move my stuff and every time the price goes up it's not worth it

HEATHER L. 
Clasificación:
5.0

The employees at the Clermont site were friendly, efficient and helpful. Kudos to Kim. Tabitha and Nick. When there was an issue Nick compensated me fairly and quickly. I would recommend this company. Thank you for your helpfulness and kindness.

Gloria Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOAQUIN B. 
Clasificación:
4.0

The dolly I ordered and supposedly available was not there and I had to settle for something less. Otherwise, everything was as expected.

Rowland T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
1.0

I flew from TX to FL to drive a car purchase back via truck and trailer rental. I called the morning of my rental to confirm availability and they reassured me that my truck and trailer were there, ready for pick up. When I landed in FL and began heading to U-Haul for pickup, I received a call that the truck was no longer at the facility and I wouldn't be able to pick it up until the following morning. As a result, I had to rent a hotel room for the evening. The following morning, I went to pick up the truck and trailer, yet the battery was dead and they wanted to 'upgrade' me to a larger truck--which I didn't want to drive all the way to TX and pay for the additional fuel to do so. After arguing for an hour, they finally decided to jumpstart the truck and send me on my way--discounting me on the cost of the trailer. Everything went fine after leaving the facility and driving to TX, but I'd recommend steering clear if you have specific dates in mind that you plan to rent because apparently they simply don't honor reservation dates/times.

Jason C. 
Clasificación:
5.0

Quick and easy check-in. Under 2-minutes from arrival to departure.

KENNETH R. 
Clasificación:
5.0

Online hard to access, or make corrections, Had to make several phone calls to get a reasonable drop off location

ERNESTFRANK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

staff was great but the trailer was not in the best of shape

LANCE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey M. 
Clasificación:
5.0

Equipment was clean but both rear lights did not work which we did not notice when we picked it up. Other than that, great location, friendly people

Roch J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
3.0

The pick-up was a nightmare, since I went to the original location of the reservation. The website didn't work, and there was ultimately no truck available. We finally got a truck at the Granville Ave location, which was good, but we were an hour behind schedule and customer service was lacking there too.

STEPHANIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

One comment. Need to get better lighting. Hard to see inside Units. Also my lock is hard to push back and forth.

Kevin B.  |  First Impressions 
Clasificación:
5.0

The customer service was excellent but the only thing that they need to check of deliver status of the truck because when i got it i hear some strange noise of the truck but I wasn't sure what it was and after driving i felt that the truck was loosing power. It needs to take care the life of the customer. Gracias

Alejandro A. 
Clasificación:
5.0

No issues here Customer service is A+++++

EFRAIN M. 
Clasificación:
5.0

Young man met me as soon as I drove up. He was very friendly and helpful.

VICKI S. 
Clasificación:
5.0

don't change a thing. counter person was great, as all other staff

SHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean S.  |  Overall Experience 
Clasificación:
5.0

Dropped off after operating hours. Lots of room to drop off trailer and very well lit.

Joel S. 
Clasificación:
5.0

Location was great. The truck was terrible. I work in fleet maintenance and would be ashamed if this was one of the vehicles we serviced.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler F. 
Clasificación:
2.0

There was no way by phone to talk directly to the staff at this facility. I was told it would take 2 and half hours to install the hitch on my vehicle. It took 7 hours. No one ever called me. I had to go back two times to find out the status of my order. I never talked to the same person. I doubt, I will ever go back to that dealer. All they needed to do, was call me and tell me what was going on.

James W. 
Clasificación:
2.0

Waited for over 25 minutes and no one was at the front desk. went looking around for ANYONE that works there. Finally in a back bay I found a nice gut working on installing a hitch and begged him to find ANYONE to come help. Multiple customers walked out and could no longer wait.

duane B. 
Clasificación:
3.0

I ordered a 20' truck, they brought one out that had a shredded tire! I had to point it out to them. So they swapped me to an enormous 26' truck that was super old and beat up. It drove terrible and cost we way more in gas expenses I am sure. Would not recommend!

Chase T. 
Clasificación:
3.0

I was giving an older vehicle. While on my way the dash started flashing brake light and ABS lights and a short time after that another brake light went off with this piercing alarm. Pull the truck over on a really busy highway to check the brake fluid. Grateful it was fine so I continued on after about five minutes all the lights alarms went off again. I continue to drive the truck this way for two hours. During this time did try to reach out to U-Haul to have someone look at the truck with no success I was told 20 to 30 minutes wait time. I had my mother-in-law in the truck with me as well we went ahead and finish the trip with the alarm going off the entire time. The next morning they finally sent somebody to look at the truck and he determined it was unsafe to drive and they had it towed to a U-Haul facility.

Rick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRED S. 
Clasificación:
5.0

The online reservation system had some quirks / timed out...but I got thru it, beats standing in line! checkout & return was easy. The 15' truck did a nice job for my furniture pickup! I will do business with Clermont U haul again - Thanks!!

Ed B. 
Clasificación:
5.0

Customer service was excellent. He made my rental easy and fast.

stevon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
1.0

Hire competent employees who can properly account for their equipment. I was erroneously charged twice for an error that they made. A one day rental at the same location turned into a 12 day rental. Still have not been corrected. Horrible!!

TONYA S. 
Clasificación:
5.0

Everyone was wonderful. The only criticism I have is the price for each of my units was raised $5 a month shortly after my storage was started. That didn't seem quite fair, but service and the faculty was great!

Jamie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

laura B.  |  Overall Experience 
Clasificación:
4.0

The unit was good, clean, well kept. Just that you cant reach anyone ever by phone & in person if you need to talk to anyone its a long long wait. And its been like that previous to COVID so not sure if thats just the staffing they want to utilize but just know youll be waiting.

chris r.  |  Overall Experience 
Clasificación:
5.0

Excellent help and friendliness. Was very clean.

Stephanie R.  |  First Impressions 
Clasificación:
2.0

Location was good but when we called to reserve we were expecting to have 2-3 street level options. When we arrived there was no ground level options. It was all cart and elevator we ended on the third level. Also the reservation stated there was a lock in the unit but we were told we needed a certain lock had had to purchase. Online reservation and location should be on the same page. We also had issues with the trailer pickup ended up being over a hour away one way. Not what we expected and believe we should be compensated for all the issues with the pickup and storage problems.

Trevor B.  |  First Impressions 
Clasificación:
3.0

The clerk was useless. Didn't have me fill out the proper paperwork and gave us conflicting numbers for our unit so we had to go all the way back to the desk for the proper unit number.

Gwendolyn AND George d.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY T.  |  First Impressions 
Clasificación:
3.0

I reserved an 8x10 and get there and am told there were none available and was than told I couldn't get the 10x10 that WAS available for the same price instead I was told I could get to 5x5 that were not side by side. He stated I could have them for the same price as the one I had reserved i asked for this in writing and he DID NOT give me anything in writing to guarantee the price he offered. Additionally trying to return the uhual truck after hours was/is A nightmare I AM trying to reach the office and it is now 930am but I keep getting pushed to the customer service dispatch

Nicole B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELI V.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and also unhooked my trailer for me!

Andrea D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ISA C.  |  First Impressions 
Clasificación:
5.0

Keep up the the excellent service.

Stephen A.  |  First Impressions 
Clasificación:
5.0

Staff very helpful & flexible. Facility is very clean and very secure

Todd L.  |  First Impressions 
Clasificación:
5.0

The employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.

Lakezia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannette G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty M.  |  First Impressions 
Clasificación:
1.0

Very good

donnie w.  |  First Impressions 
Clasificación:
5.0

I was treated very nicely

Andrew W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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