Why I was charged $20 extra. When I dropped vehicle in 6 hrs and charge is mentioned as after hour. It is a ripoff, pure stealing. Never ever in future if I rent, I will rent for 24 hrs.
ameen hakaniCustomer Reviews for U-Haul Moving & Storage of Clarkston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I come to this location all the time and this the first time I get charged for returning the truck with less gas. I alway do my due diligence to make sure I fill it all the way and keep my receipts. Today I trusted the employee at the front she told me to just hand her the keys and they will check out the truck later and send over a receipt. Never again will I do that. They changed me $10 buck saying it’s not full someone there stealing and not trust worthy. I have family members that work for uhaul that’s management and will make a complaint.
LARRY WILLIBABest location ever!!! Best A-1 Management team and staff. 5 Stars*****
Victor RinehartThe truck was sounding like something was wrong with the transmission cause it was taking a long time before it goes into gear
Shawanda BradleyLove doing business on- line. Location was convenient and easy to find.
Rotenberry WilliamLaura did a great job setting me up and checking me out. Josh did a great job of unhooking me when I got back. EASY!! So, easy. Thanks.
Ronald FullerFriendly and informative staff.
Lee SandersTodo muy bien
Ronaldo Antonio Santos BalanzarNot friendly. Follows different process than non-corporate location. Trash not removed.
Scott HavlakThe problem is that the truck must be delivered to the same location in Clarkston, and my experience with them was bad because I wanted to deliver the truck to a second location, but they refused and said that you must pay a fine of $300 or return the truck to the location from which you received it in Clarkston, and the employees’ behavior was good.
nabeel al jamousOver priced!
SHEILA SAWYERStaff is the greatest
BRYAN STEPHENSVery helpful and friendly. Great to work with!
David GardellaAll was fantastic
BRYAN STEPHENSContinue to great service I've experienced for the past four years. Thanks in advance. Mr. Harry Kendrick, MSW,PCM,CAC
Harry J KendrickProfessional ah
Marlon HamiltonWhy do I need to provide multiple contacts? Waste of time and I don’t need a referendum on my loneliness or preference to protect the privacy of friends/colleagues. Where is the drop box ? Now I have to drive back in the AM because the drop box was not obvious and I never got an email saying what to do with the key. I don’t blame the staff for this, they were fine - this is all bad process from management.
Joseph RehanekIt's really very good service.
Mohammed AlamThe people were very nice and helpful. If needed I would definitely use this storage location again!
Caleb Hersery | Overall Experiencethere was too much confusion about the keys when i arrived, i ended up waiting 40 minutes to get the right truck/keys. other than that it was a smooth experience.
Andrejs DudaGREAT.,..
Kenneth Pearson | First ImpressionsExcellent customer service at pick up and drop off!!!
Mary Jessica Dempseyafter hours retune process taking a little longer
BERHANU SEBOKAI always have a great experience with this franchise and refer them whenever I’m able. Thank you
MARK ORDWAYGreat customer service
Aquilla SmithStaff was excellent and very informed. They were very available if I needed any help or support. The office manager was amazing!
CAROL PAULSEN | Overall ExperienceMore parking space And more than one attendant working
Tonya StevensWere unable to provide dollies or hand trucks on 2 different occasions. A young couple ahead of me had rented online and had reserved hand trucks but didn't find out they had none until they came to pickup their truck. Next time I move I'll use a full service mover.
MARY GEORGEThe cars need to be serviced regularly. The brakes weren’t working properly in my case
Ritesh AdhyapakOverall a very good experience. It kind of got tight. When multiple customers unexpectedly were there at the same time. But thats pretty much an anomaly. Other than that, I can't complain.
Brandon Brown | Overall ExperienceMy move out date was 12/11/2023 not the 14th. Overall the staff were very polite and helpful.
syrena shofner | Overall ExperienceGreat atmosphere great people Great service
Donny ClarkeInspect and clean the vehicle before giving it to customers.
Stephen CaineLacking customer service. Too busy talking with each other to wait on customers.
SHERELL CAMPBELLThe staff wasn't professional to me. I had to wait to be assisted by an employee once l arrived to pick up my rental. And l never got a call back from the boss or manager at the location. I requested a call back due to horrible experience. I wouldn't refer this location to anyone.
Shinel TaylorBeing more attentive to customers and understanding their wants and needs, as well as having more moving equipment available for customers.
Cienna CallahanWrongfully charged an after hours fee after U-Haul app would not allow me to complete the process. Customer rep at location charged my card twice and then attempted to recharge it a third time after processing refund. Is not fully versed in how to perform proper transaction. Situation still not fully rectified. Also a bit rude and didn’t do well with actually hearing the customer and their issues out without assumption. Associate named Tommy D.
Keshay TuckerMy truck i had order want available at the moment I arrived. They gave me a smaller truck, which wasn’t really the problem. The truck itself though had many issues and basically wasn’t safe to drive. The mirrors were not adjustable at all, the engine check light was on the entire time. The whole truck was extremely shaky and felt unsafe to drive in, with or without items in it. I didn’t even want to go get gas for it because it was Dark and I didn’t want to be in the roads any more when I returned it. Also the bacon driver side door is open while you drive. This truck should be retired and honestly I believe I deserve some type of discount. This truck really made my move harder since I literally had to take longer routes on the roads just because it was safer to do so based on how the truck performed. I want to be clear there was no issues with the workers but only with my truck.
Montriel ShellAll was good..
SANDRA HillThe Best Marvelous outstanding performance
Kisha Wilson | First ImpressionsExceptional surpur!
Cindy MontgomeryEverything is great for me.
TESFAI TECLEMy concern by the maintenance of the vehicle it didn't drive well. Plus it added on more miles than I actually used. The workers were so nice and professional. One worker cane
KATRINA CRUMPI was so relieved that a real person was there and that I didn't need to use the app again.
Jason HinesVery nice staf and friendly
Nema Saho | First ImpressionsThe location did not have a furniture dolly, which I had requested in my order, and suggested that I try another U-Haul location in my area for the dolly. I get that such things happen, but it would have been nice to know that in advance, for I had movers, requested through U-Haul, meeting me at my home shortly after I picked up truck. My wife and I tried 3 U-Haul places in the Tucker area: two did not answer the phone so we left a message, and one did not have a dolly either. We had to move furniture without the requested dolly. Is U-Haul experiencing a furniture dolly shortage? Otherwise, we had a great experience and would certainly recommend the Northern Ave. location to anyone looking for a load vehicle rental.
GARY FESSENDENAll was good
BRYAN STEPHENSMy clarkston location is exceptional and the staff is amazing!
Tilson ZinamonThe staff were great and very helpful. However the mobile check-in process was slow, glitchy, and difficult to navigate. I ended up having to finish checking in at the counter, because mobile check in kept booting me out and making me log back in, couldn’t find my location, called my verifier multiple times without logging that verification had been completed, and so on. The staff were great and explained the process thoroughly, and check out was quick and painless. But I would not try to use the mobile system again.
Samantha LamonI like the managers who went beyond to see that my storage needs were met in a timely matter. Thank you everyone at U-Haul moving & storage. Ms Wynn the manager there has a very genuine personality that will insure her customers are in good hands. Thank you very much. daryl.proctor70@gmail.com
darryl proctor | Overall ExperienceWynn and team are amazing
Veronica Torres-Gatherer | First ImpressionsThe rats at my bed 😒
Brandon Zachery | Overall ExperienceI think there should be lighting inside of the cubes.
CALVIN BROWN | Overall ExperienceTo Whom It May Concern: Everything was fine for the most part. The manager and staff communicated with me when my unit was approaching the auction date. Even after I paid before the auction date, my lock was cut and replaced. It was a headache trying to get my key to work on a new lock. They finally let me know it was a new lock. Why? I paid my late dues and extra unexplained fees. My rent was for $75 and all of a sudden went up to $95. I came in one time and a customer was in front of me. They could not complete their transaction because it required a manager. The clerk was stressed out, as well as the customer and myself waiting. The excuse was, "thr manager had to take her kids to school". I found that unacceptable when trying to manage a business. She gave the clerk what was needed over the phone to complete the process. Overall, no one was rude and they were professional most of the time (95%). I did not like being put on hold and then being transferred to the national line when my issue was with that local location. Then I was told I needed to drive an hour to make a payment in person or to speak with the manager. Otherwise, the experience was typical and expected. The calls after being a day late was annoying after having this unit for almost 4 years. Thanks
Cedrick Mack | Overall ExperienceJust I lost my sofa pillows, I dont understand how that happened
Lola Ali | Overall ExperienceThe storage that was promised to me 2019 was not available it was already in use but I was able to get a full refund. Very polite very helpful she even called me the next morning to tell me there was storage available now becusse someone moved out last night . Above and beyond. I don’t remember her name but her hair is brown roots then blonde maybe pink dye that is wearing off. I believe she is a caucasian. She works the 2nd shift. Her and ms wynn always helps me out and amazing customer service Everytime
Violet Royal | First ImpressionsAverage
Clifford Blount | First ImpressionsIdk what can be done but the parking space is terribly small. Thats really my only issue. Feels like im playing Tetris with my car everytime i go there.
Daisy Vaughn | Overall ExperienceNo comment on this site so far
eddie dawson | First ImpressionsThe set up to drive around that uhual location is terrible and tight. The employees helped but they just took their time and didnt give a professional vibe.
Daisy Vaughn | First ImpressionsMy stuff was ruined due to rats and the staff was rude
Unasia Angarita | Overall ExperienceThe management was outstanding and extremely accommodating.
elizabeth kissel | Overall ExperienceThe Manager and team was awesome. I could walk in the building and each and everyone knew who I was and what unit I had in for me that was personal and I think that they are professional to be able to know your customers by eyesight team did a great job. I store my things for the last 3 1/2 four years, great staff
Tami Cade | Overall ExperienceUnless I am able to receive a refund for the unused balance on my March 24th payment (April 1st L closed out my unit), I have little incentive to speak favorably of my experience with U-Haul.
John Kaplan | Overall Experiencethe manager was super kind and all the workers were very helpful.
jamie mcdowell | Overall ExperienceThere are too many passages for mouse and 🪳 to get into storage and sometimes rain get in , something management can look into it . Thanks
DANIEL NARTEY | Overall ExperienceGood
FIKRU DEGEFU | Overall ExperienceNo naring &all
idris ali | Overall ExperienceMs Sharon at memorial drive is amazing
nicole bovelas | First ImpressionsThis was one of the best experiences I have had at a storage. The customer service was great. The people were so friendly and helpful. I would definitely store here again. Thank you
DARLENE CORNEY | Overall ExperienceHad no problems with their services I was a first time storage owner and I had a good experience with them
Lashaye Mathews | Overall ExperienceGot great service on the Georgia end
elizabeth kissel | First ImpressionsMy whole bedroom suit had mold and a couple of my items! Very, very disappointing
LUTRICIA JONES | Overall Experienceit would be better if the unit was accessible 24/7.
ashley butts | First ImpressionsNo power or light in unit was less than ideal. The fact that I couldn’t access my stuff 24 hrs a day was inconvenient. The manager was so sweet and cute🥰
Bryon Murray | Overall ExperienceIf possible, have each facility take a photo of the return key area. I spent longer than I wanted to trying to find the key return at the Avondale location: the picture in the site pictured an orange box while the actual facility had a slit in a garage door. Was very confusing.
paul coleman | First ImpressionsMs.Wynn and Shamika have excellent customer service. And I would recommend Uhaul to all my family and friends because of them. Thanks so much
LAKEYSA CLARK | Overall ExperienceI don't have no comment I will recommend a friend anytime
cynthia scott | Overall ExperienceThe staff was so friendly and kind. They helped me out. I would definitely recommend them to everyone.
Kelly Honeycutt | First ImpressionsExcellent service beautiful conversation very fast thank you
Sason Azani | Overall ExperienceMy only complaint is that I had to get rid of alot of items from my unit because, despite it being locked at all times when I wasn’t present, I came back to a muddy unit. All my belongings had mud all over them, which I don’t understand because it’s a contained space. Other than that I have no issues. Staff was good, especially the manager Wynn. Great customer service from her every time I encountered her.
Essence Prince | Overall ExperienceVery nice and friendly staff Did everything for us to move in after the online person messed up !! Great management
Doris Burkes | First ImpressionsVery good service.
anglea sutton | First ImpressionsVery easy in all aspects. I never knew that location was there. Have told everybody about it.
john Crispino | Overall ExperienceI like your customer service
aloys sinzonyiheba | First ImpressionsAfter my devastating experience with Uhaul from Macomb , Michigan to Atlanta, GA . I thought I would never use this company again. The Manager & her staff @885 Northern Ave, Clarkston, GA 30021 changed my mind & trust back into Uhaul . This store is a Golden Ticket & Example of Excellent Customer Service Experience ! Every team member is throughly trained and able to answer all of my questions or concerns. The manager, Lynn , is an phenomenal Uhaul asset to Uhaul's high quality of Pure quality and provides pass my expectations of Great Customer Service! Thank you team 885 Northern Ave, Clarkston, GA 30021 for being Awesome Essential Workers & treating us like we're family and not just another number .
Nicole Savoy | Overall ExperienceNice lady's real friendly and helpful
reginald jones | First ImpressionsTwo days before I had reserved a storage unit at another Uhaul storage facility; when I got there they told me my unit had been given away and it was first come first serve. I then made a reservation at this location and I called to ensure when I arrived the next day my unit would be available. Wynn, the GM was very understanding and assured me my unit would not be given away. When I arrived her staff was more than accommodating. They provided excellent customer service.
Myra Key | First ImpressionsMy unit needed a new door and the staff was on it. The staff was great at all times.
Margaret Olds | Overall ExperienceAll my things flooded and they were not happy about me filing a claim. I just had a baby and all of the contents in storage were brand new and unopened baby items that I dearly needed at that time. It was tragic. I cried. Then only got back 100 dollars for all the items that were damaged in the flood.
aaisha mccollum | Overall ExperienceFriendly and helpful staff, the unit is inside but resembles a warm morgue in a basement, difficult to load/unload because of the construction of the building.
Joseph Verdell | First ImpressionsStaff was so friendly made my transition smooth
PATRICIA RAMOS | Overall ExperienceWe lost most of our things to mold in just 20 days of our stuff being stored there. Mold everywhere. I did four trips trying to clean it out and I came back to get the trash they already threw it away and charged me an extra$45 for it as if I didn't just lose items to mold in their unit. They were very insensitive and one young lady was talking about being petty about having to throw away items we came back to get. I wish it was a little more professional and they were a little bit more understanding of my situation.
Marcus Littlejohn | Overall ExperienceVery helpful staff. They made last minute changes for me
ankur soni | Online Move InThe staff at this location have given awesome service. Wynn Reagon leads an amazing staff who are willing to go above and beyond. This place rocks and I will give this location an A++ ratings. Keep it up ladies
Clement Parry | Overall ExperienceThe staff was under a lot of pressure because their trucks had been vandalized but each team member remained kind and courteous while assisting me with my needs.
KIESHA WIGGINS | First ImpressionsWynn and her staff are helpful, kind and very welcoming.
PATRICIA RAMOS | First ImpressionsI highly recommend this Uhaul location - we rented two different trucks, a storage unit, and dollies. The staff were nice and competent, the facilities were clean and working, and owner, Wynn, was incredibly helpful, even taking her own time to help us after hours. We had lost our gate card access and she came to help us and was available by phone whenever we needed help. Truly blessed to have picked this location for our move - it went much smoother than it would've been had we picked another location! Thank you!!
Paul Mark Aquino | Overall ExperienceVery helpful at Clarkson u-haul...the best!!
PATRICIA RAMOS | First ImpressionsThe customer service at Clarkston is great. Friendly staff.
Monica Hamm | Overall ExperienceAmazing staff, including Wynn and Shamika.
Richard Lee | First ImpressionsThe ladies working at this place are awesome and they have a great manager Wynn. Absolutely polite and pro-active.This place can get A+ ratings.
Clement Parry | First ImpressionsExceptional customer service & very professional
Oyakhilome Bello | First ImpressionsMy move to Tucker was temporary, but all my things were in great shape. No water damage or anything stolen. The staff were friendly
SELITA BARNES | Overall ExperienceMs. Wynn & staff We’re amazing every helpful and accommodating to our needs..I would definitely do business with them again if need be..A+ in service and communication.thanks Ms Wynn for everything
KASHIF RANKINE | Overall ExperienceUhaul's , Northern Ave location is the best representation of , " Customer Service Excellence " ! The leadership & teamwork shown here should be a blueprint for customer service standards. They make you feel like you're part of the Uhaul family . We truly appreciate all staff & management at this location.
Nicole Savoy | Overall ExperienceAll my items were damaged
Emma Horton | Overall ExperienceI was very happy with my service at the facility.
Edward Shabazz | First ImpressionsThey was great and treated me like family and if I need them again I will go back there .
Tracy Pace | Overall ExperienceYour staff was absolutely amazing. The manger went abouve and beyound in assisting me. Again, Kudos to the intire staff. I was definately impressed. Thank you and keep up the good work! Jack Williams Director of YMCA Early Learning Facilites Metro Atlanta YMCA
Jack Williams | First ImpressionsThe gate code for getting into the storage is a problem. My Fob doesn’t work. I couldn’t at the beginning use the card or the code given to me. Went back yesterday to store some things and the Fob didn’t work. I managed to get in.
SELITA BARNES | First ImpressionsThe manager made my experience with Uhaul a wonderful one. I can’t thank her enough.
Jesse Regalado | Overall ExperienceLaura was extremely helpful, while multitasking. My move was alot LESS stressful when I left. Thanks Laura!!!!!
lequan johnson | First ImpressionsThis management is horrible, rude and so unfriendly,judgement. You need to work on that ugly black lady. She’s so racist. Thank you
ABDURAHAMAN MURUNGA | Overall ExperienceThe step into the interior lockers From the outside is difficult to maneuver with a cart. Other than that, good experience. Staff was very friendly and helpful. I needed a larger unit and they were happy to help me out.
Anne Mishkofski | First ImpressionsI got mold on my furniture that was stored in a inside unit waiting on a response .
Harrison Heard | Overall Experienceyoung lady who help me tue the 8thof sept was so so helpfull
VARETTA COOPER | First ImpressionsThe staff are very helpful.
JIBRIL BULHAN | Overall Experience"They are thee BEST STAFF i believe #Uhaul has on the whole east side of Georgia..thank you ladys for treating me very well for alot of years"
Jusmeallah duffy | Overall ExperienceThank you so much to Ms Reagan and her crew for helping my family save what we had, and we're forever grateful!
Toni Smith | Overall ExperienceThe ladies were great and friendly
Keith Clark | First ImpressionsOh I love all of you employ a manager or shift managers so glad employees they are very friendly family I feel it is my storage I don’t feel like go somewhere else I wish I have a more words to say I love it thank you so much for all your Crew HowI appreciated Themiyour are next to me.
Elizabeth Tesfaye | Overall ExperienceWynn and staff gave us a superb experience during our move in with great tips and on time humor! Thanks guys you were awesome!
Denise miller | First ImpressionsExcellent excellent excellent Wynn a d the entire staff always gives exceptional service. She is always willing to go above and beyond...
SHERITA WALLS | First ImpressionsGreat customer service!!
Verne Mitchell | First ImpressionsGood service
JOETTE GLASS | First ImpressionsThe storage units themselves need a lot of TLC, but the staff makes up for it!
April Heart | Overall ExperienceIt could be better if it was climate controlled
DERRICK CANTY | Overall ExperienceIt was as good as can be expected, and the staff at this location is excellent! They took very good care of me and my needs.
dirk Antoine | Overall ExperienceWynn was always extremely helpful and courteous, as was all the staff at the Clarkston location. i would definitely recommend this facility to anyone looking for storage or a rental truck. top notch.
jason jordan | Overall ExperienceN/A
Christopher Blackwell | Overall ExperienceGreat service.
Tracy Cook | First ImpressionsGreat staff!
IAN G BECKFORD | Overall ExperienceStaff were very personable and helpful.
William Gross | Overall ExperienceVery nice staff
TRACY MCCAULEY | Overall ExperienceTommy was excellent to work with. I wish most businesses have people that welcome their customers and explain their needs and make them comfortable to get what they need.
Yassin Ali | First ImpressionsReally liked the place and the staff ...I'm really trying to figure out why were they not referred to me in the first of my journey.....Go figure????.
patricia bines | First ImpressionsVery. Good. Thank. You
john greer jr. | First ImpressionsI love the staff I love the manager she gets the job done the staff is incredible
Jivana Bruce | Overall ExperienceGood service
ROSA VIDES | Overall ExperienceEverything went well
CATHY MIMS | Overall ExperienceEverything i put in there got ruined with mold i lost alot of money
Mecca Marshall | Overall ExperienceN/A
Denton Fogle | Overall ExperienceI appreciate, God may bless you all. Thanks
VAN LIAN | Overall ExperienceAll the staff were very friendly and helpful. I will recommend that the storage doors be wilder enough to let bigger items in easily. My new sofa was damaged due to insufficient opening of door.
Annie Dahn | Overall Experiencecustomer service was great
kevin walker | ReservationVery very friend guys
johnson samura | Overall ExperienceOn moveout found mold on a bed headboard and an overall dampness that I had not felt in 2 years prior. Staff told me to take pictures a make a claim with U Haul. Wanted them to know there was a prob
JACQUELINE ACKERMAN | Overall ExperienceIn general, the staff were rude and the information they gave me was not true or "conveniently" changed. It seemed like they only cared about their bottom line and not about their customers.
rebecca levine | Overall ExperienceTihis U-Haul storage offered great customer service
BAHIYYAH BYRD | Overall Experience`Would like it to be so you could get in the storage pass closing time.
BEATRICE HATCHER | Overall ExperienceWe were longtime customers and had our storage unit for over 8+ years. Customer service was always great and our move-out process was seamless and the staff was very helpful. Would recommend to anyone
ERYNN MATHEWS-DAVIS | Overall ExperienceBest storage facility I've ever rented from.
Colleene Colley | Overall ExperienceGreat facility. This was a lifesaver during my home listing and sale, as well as great after the move. Thanks so much!
Graham Wells | Overall Experience