Customer Reviews for U-Haul Moving & Storage of Clarkston

2,606 reviews

885 Northern Ave   Clarkston, GA 30021
(East of I-285 @ Church St Exit)

(404) 294-7368

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(404) 294-7368

885 Northern Ave
Clarkston, GA 30021
(East of I-285 @ Church St Exit)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff is the greatest

BRYAN S. 
Rating:
5.0

Very helpful and friendly. Great to work with!

David G. 
Rating:
5.0

Customer did not leave a comment.

Lizzie H. 
Rating:
5.0

All was fantastic

BRYAN S. 
Rating:
5.0

Continue to great service I've experienced for the past four years. Thanks in advance. Mr. Harry Kendrick, MSW,PCM,CAC

Harry J K. 
Rating:
5.0

Customer did not leave a comment.

Ba Welwa A. 
Rating:
5.0

Customer did not leave a comment.

Lajuana C. 
Rating:
5.0

Professional ah

Marlon H. 
Rating:
2.0

Why do I need to provide multiple contacts? Waste of time and I don't need a referendum on my loneliness or preference to protect the privacy of friends/colleagues. Where is the drop box ? Now I have to drive back in the AM because the drop box was not obvious and I never got an email saying what to do with the key. I don't blame the staff for this, they were fine - this is all bad process from management.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

It's really very good service.

Mohammed A. 
Rating:
3.0

Customer did not leave a comment.

SHIQUITA M.  |  Overall Experience 
Rating:
5.0

The people were very nice and helpful. If needed I would definitely use this storage location again!

Caleb H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

jimie J. 
Rating:
3.0

Customer did not leave a comment.

MARK J. 
Rating:
4.0

there was too much confusion about the keys when i arrived, i ended up waiting 40 minutes to get the right truck/keys. other than that it was a smooth experience.

Andrejs D. 
Rating:
5.0

GREAT.,..

Kenneth P.  |  First Impressions 
Rating:
5.0

Excellent customer service at pick up and drop off!!!

Mary Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Madison L. 
Rating:
5.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

Customer did not leave a comment.

Darian M. 
Rating:
5.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

OMAR A. 
Rating:
5.0

after hours retune process taking a little longer

BERHANU S. 
Rating:
4.0

I always have a great experience with this franchise and refer them whenever I'm able. Thank you

MARK O. 
Rating:
4.0

Great customer service

Aquilla S. 
Rating:
5.0

Customer did not leave a comment.

Tyja C. 
Rating:
5.0

Staff was excellent and very informed. They were very available if I needed any help or support. The office manager was amazing!

CAROL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah F. 
Rating:
4.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

KYRA H. 
Rating:
4.0

Customer did not leave a comment.

Christ F. 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

Customer did not leave a comment.

Khadijah L. 
Rating:
5.0

More parking space And more than one attendant working

Tonya S. 
Rating:
3.0

Were unable to provide dollies or hand trucks on 2 different occasions. A young couple ahead of me had rented online and had reserved hand trucks but didn't find out they had none until they came to pickup their truck. Next time I move I'll use a full service mover.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANN C. 
Rating:
5.0

Customer did not leave a comment.

henok B. 
Rating:
1.0

Customer did not leave a comment.

LASHANDA G. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Tyja C. 
Rating:
4.0

The cars need to be serviced regularly. The brakes weren't working properly in my case

Ritesh A. 
Rating:
4.0

Customer did not leave a comment.

Sonya M M. 
Rating:
4.0

Overall a very good experience. It kind of got tight. When multiple customers unexpectedly were there at the same time. But thats pretty much an anomaly. Other than that, I can't complain.

Brandon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
4.0

My move out date was 12/11/2023 not the 14th. Overall the staff were very polite and helpful.

syrena s.  |  Overall Experience 
Rating:
5.0

Great atmosphere great people Great service

Donny C. 
Rating:
5.0

Customer did not leave a comment.

JALEN D. 
Rating:
4.0

Customer did not leave a comment.

Leonard B.  |  Overall Experience 
Rating:
3.0

Inspect and clean the vehicle before giving it to customers.

Stephen C. 
Rating:
1.0

Lacking customer service. Too busy talking with each other to wait on customers.

SHERELL C. 
Rating:
1.0

The staff wasn't professional to me. I had to wait to be assisted by an employee once l arrived to pick up my rental. And l never got a call back from the boss or manager at the location. I requested a call back due to horrible experience. I wouldn't refer this location to anyone.

Shinel T. 
Rating:
5.0

Customer did not leave a comment.

Kacandra V.  |  Overall Experience 
Rating:
3.0

Being more attentive to customers and understanding their wants and needs, as well as having more moving equipment available for customers.

Cienna C. 
Rating:
5.0

Customer did not leave a comment.

tameka S. 
Rating:
1.0

Wrongfully charged an after hours fee after U-Haul app would not allow me to complete the process. Customer rep at location charged my card twice and then attempted to recharge it a third time after processing refund. Is not fully versed in how to perform proper transaction. Situation still not fully rectified. Also a bit rude and didn't do well with actually hearing the customer and their issues out without assumption. Associate named Tommy D.

Keshay T. 
Rating:
2.0

My truck i had order want available at the moment I arrived. They gave me a smaller truck, which wasn't really the problem. The truck itself though had many issues and basically wasn't safe to drive. The mirrors were not adjustable at all, the engine check light was on the entire time. The whole truck was extremely shaky and felt unsafe to drive in, with or without items in it. I didn't even want to go get gas for it because it was Dark and I didn't want to be in the roads any more when I returned it. Also the bacon driver side door is open while you drive. This truck should be retired and honestly I believe I deserve some type of discount. This truck really made my move harder since I literally had to take longer routes on the roads just because it was safer to do so based on how the truck performed. I want to be clear there was no issues with the workers but only with my truck.

Montriel S. 
Rating:
5.0

All was good..

SANDRA H. 
Rating:
5.0

The Best Marvelous outstanding performance

Kisha W.  |  First Impressions 
Rating:
5.0

Exceptional surpur!

Cindy M. 
Rating:
4.0

Everything is great for me.

TESFAI T. 
Rating:
5.0

My concern by the maintenance of the vehicle it didn't drive well. Plus it added on more miles than I actually used. The workers were so nice and professional. One worker cane

KATRINA C. 
Rating:
5.0

Customer did not leave a comment.

mohamed H. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Sayed M. 
Rating:
5.0

I was so relieved that a real person was there and that I didn't need to use the app again.

Jason H. 
Rating:
5.0

Very nice staf and friendly

Nema S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

The location did not have a furniture dolly, which I had requested in my order, and suggested that I try another U-Haul location in my area for the dolly. I get that such things happen, but it would have been nice to know that in advance, for I had movers, requested through U-Haul, meeting me at my home shortly after I picked up truck. My wife and I tried 3 U-Haul places in the Tucker area: two did not answer the phone so we left a message, and one did not have a dolly either. We had to move furniture without the requested dolly. Is U-Haul experiencing a furniture dolly shortage? Otherwise, we had a great experience and would certainly recommend the Northern Ave. location to anyone looking for a load vehicle rental.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Gustavo A. 
Rating:
5.0

Customer did not leave a comment.

LUTRICIA J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

All was good

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Ronda K. 
Rating:
5.0

Customer did not leave a comment.

Keenan L. 
Rating:
5.0

My clarkston location is exceptional and the staff is amazing!

Tilson Z. 
Rating:
5.0

Customer did not leave a comment.

Adekunle A. 
Rating:
3.0

Customer did not leave a comment.

molanda H. 
Rating:
4.0

The staff were great and very helpful. However the mobile check-in process was slow, glitchy, and difficult to navigate. I ended up having to finish checking in at the counter, because mobile check in kept booting me out and making me log back in, couldn't find my location, called my verifier multiple times without logging that verification had been completed, and so on. The staff were great and explained the process thoroughly, and check out was quick and painless. But I would not try to use the mobile system again.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

Sean M.  |  Overall Experience 
Rating:
5.0

I like the managers who went beyond to see that my storage needs were met in a timely matter. Thank you everyone at U-Haul moving & storage. Ms Wynn the manager there has a very genuine personality that will insure her customers are in good hands. Thank you very much. daryl.proctor70@gmail.com

darryl p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rasha A. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Customer did not leave a comment.

Amber F. 
Rating:
2.0

I was charged a cleaning fee after I cleaned the trailer out and have pictures to show

Cedric B. 
Rating:
5.0

Wynn and team are amazing

Veronica T.  |  First Impressions 
Rating:
2.0

I was very disappointed to learn at the time my reservation was scheduled to begin that my Rental Pickup Location had been changed to a location 25+ minutes away. It seems pointless to allow customers to make a reservation at a specific location only for them to be told that they're not guaranteed a truck at that specific location. Had I been given the slightest bit of a heads up (not the same time my reservation was scheduled to begin), I could've planned accordingly. However, my entire moving day was thrown off due to this inconvenience. I was also told that I had to return the truck to the location I picked it up from as that was "their" inventory. If each location has a certain inventory, why was I allowed to make a reservation at a location that didn't have the inventory to meet my needs? This was extremely frustrating and makes me reconsider using U-Haul again.

Kiara P. 
Rating:
5.0

Customer did not leave a comment.

torrence B. 
Rating:
5.0

Customer did not leave a comment.

empress P. 
Rating:
4.0

Customer did not leave a comment.

Molanda H. 
Rating:
5.0

Great service and customer friendly staff.

Gregory M. 
Rating:
1.0

The rats at my bed 😒

Brandon Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
1.0

Customer did not leave a comment.

Sakeelah B. 
Rating:
4.0

I think there should be lighting inside of the cubes.

CALVIN B.  |  Overall Experience 
Rating:
2.0

Extremely slow establishment. Mobile app pickup and drop should be seamless, instead it takes longer to rent a truck if you had to go via the app.

Arbaaz S. 
Rating:
1.0

Honestly this was the worst Uhaul experience from the time I arrived at the location. They didn't even have the equipment I requested the truck was given to me on E with no gas in it. The truck sounded like it was going to break down the entire ride. The Manager of the store has a terrible attitude I don't know her last name her name was Lynn I believe. She calledme threatening to report the truck stolen and call the police after I had already called to extend the rental. She left me a very nasty voicemail with an attitude because she thought I hung up on her and I did not I was trying to inform her I was on the elevator and the call was going to fail and I couldn't hear her. She called my fiancé (my emergency contact) with a lot of attitude and disrespect. I would never recommend this nightmare of a company to anyone else. No would I ever use it again so thanks for that.

Justin C. 
Rating:
5.0

The check-in process was quick and the information was delivered clearly.

Rajesh G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
3.0

Customer did not leave a comment.

Tramelia S. 
Rating:
5.0

Customer did not leave a comment.

Homer H. 
Rating:
5.0

Customer did not leave a comment.

Sayed M. 
Rating:
5.0

Joshua and the crew were very professional and great ENERGY!!! Everything was properly explained as to how to operate the vehicle. This will be the only location that I will use. I passed by 5 U Haul rental locations to get to this 1. Very pleased. Well managed. Don't change anything: Mary. Take care of Joshua! Don't let him go anywhere! He keeps those trucks ready to leave the lot immediately!

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Hassan H. 
Rating:
3.0

To Whom It May Concern: Everything was fine for the most part. The manager and staff communicated with me when my unit was approaching the auction date. Even after I paid before the auction date, my lock was cut and replaced. It was a headache trying to get my key to work on a new lock. They finally let me know it was a new lock. Why? I paid my late dues and extra unexplained fees. My rent was for $75 and all of a sudden went up to $95. I came in one time and a customer was in front of me. They could not complete their transaction because it required a manager. The clerk was stressed out, as well as the customer and myself waiting. The excuse was, "thr manager had to take her kids to school". I found that unacceptable when trying to manage a business. She gave the clerk what was needed over the phone to complete the process. Overall, no one was rude and they were professional most of the time (95%). I did not like being put on hold and then being transferred to the national line when my issue was with that local location. Then I was told I needed to drive an hour to make a payment in person or to speak with the manager. Otherwise, the experience was typical and expected. The calls after being a day late was annoying after having this unit for almost 4 years. Thanks

Cedrick M.  |  Overall Experience 
Rating:
5.0

Just I lost my sofa pillows, I dont understand how that happened

Lola A.  |  Overall Experience 
Rating:
2.0

I caught the uhaul representative (Laura) trying to add a damage waiver that I did not ask for. I asked her to remove it and she did so without any incident, but I wonder if this is standard procedure for all customers. She also listed herself as "Zombie A" on the rental contract as if it's supposed to be humorous. Also the pickup truck I rented had low air pressure on the driver's side rear tire. My rental was a short distance in-town trip but for less attentive, long distance customers this could pose a safety risk. I had a positive experience with this location in the past, but this rental was less than average.

Hyunjun K. 
Rating:
5.0

The people at this location are always so nice and helpful. I've used other locations in the past and the ladies here far surpass the customer service.

chasity W. 
Rating:
5.0

Very helpful staff, easiest/best uhaul experience ever!

Angela A. 
Rating:
5.0

Ms. Wynn went above and beyond as always. My truck was reserved for another location she got it transferred to the Clarkston location where I prefer to pick up. Also was able to be flexible with me and changed the time for me so I wouldn't be late for an appointment. Amazing service every time

Violet R. 
Rating:
5.0

The storage that was promised to me 2019 was not available it was already in use but I was able to get a full refund. Very polite very helpful she even called me the next morning to tell me there was storage available now becusse someone moved out last night . Above and beyond. I don’t remember her name but her hair is brown roots then blonde maybe pink dye that is wearing off. I believe she is a caucasian. She works the 2nd shift. Her and ms wynn always helps me out and amazing customer service Everytime

Violet R.  |  First Impressions 
Rating:
1.0

They need to staff this location better.No one to help unhook the trailer staff not that experienced, unhelpful.Very stressful location not worth giving your business.

velempini N. 
Rating:
1.0

Customer did not leave a comment.

Mariana C. 
Rating:
5.0

The ladies at this location went over and beyond. I was to pick up my truck and storage the day prior. No available storage the location at Memorial Dr and Columbia Dr. Never notified me and was extremely unprofessional. When I arrived to this location the security time to get my storage. Again no available. The ladies went overboard finding me a unit. My experience with U-Haul was not good and I plan to file a major complaint. It makes no sense the run around this company has its customers going in. I used to work for U-Haul years before thought it had improved. Definitely remembered why I quit just because I was tired of being told off by customers due to the nonsense constant nonsense U-Haul has his customers going through.

Meisha W. 
Rating:
3.0

Customer did not leave a comment.

DARLENE L.  |  First Impressions 
Rating:
1.0

The staff at this location 885 Northern Ave, Clarkston, GA 30021, was extremely unprofessional and extremely rude as well as I have currently filed a complaint and dispute on for fraudulent activity having been done. I originally rented a uhual for 8/31/2023 at 8:30am, with a $100 hold. When I got there I asked if I could get the truck at 8:00am and the associate advised yes but it would need to be returned by 8:00am the next morning. The truck smelt like complete piss and was not thoroughly cleaned, so my wife and I had to clean the inside ourselves. After using the uhual, my wife and I decided we would need it for an additional day and would be returned on 9/2/2023 by 8:00am. So I call the uhual customer service and requested an additional day and was charge an additional $38.00 in which I paid upfront. On the morning of 9/2/2023, I put gas in, placing the hand back to where it originally was before taking it. I arrived at the uhual store and returned truck and key at exactly 7:57am. When I went inside there was a lady wearing a green uhaul shirt who was currently on her cell phone talking unprofessionally about things that were not work related. I gave her the key and asked if I needed to sign anything and she said rudely said no. So I left, however, I didn't like nor trust her so I decided to call uhual customer service and advise them that I just dropped the truck off at 7:57am and that I didn't trust that lady in the store would document it properly. The rep advised she made notes in the system. Later that same day I received a text and email advised that I owed an additional $50 for an additional day as it was noted that I dropped the truck off at 11:00am and that I also drove 30 miles total when the location of me needing it was within 4 miles of my home. Plus the first name on the receipt was not mine. It was changed to a woman with the first name of (Mazria) Lester Stevenson. That is not my name. My name is Lester La'Mont Stevenson which was shown on the original confirmation as well as shown on my driver's license when I originally presented it. So someone else used the same truck and placed additional miles on it, used their first name to cover and obviously brought the truck back at 11:00am. This is fraudulent and I immediately contacted uhualcustomer service to have this investigated. I will never rent from this location again, the lady who took the key from me and I am sure who also noted my account of the truck returned back at 11:00am when she clearly knows was a complete lie, she is a thief and a fraudster and needs to be be fired immediately. If this investigation matter is not resolved immediately, I will be contacting my lawyer and filing a lawsuit accordingly against this matter, as well as against the company uhual as a whole.

Mazria lester S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
1.0

Average

Clifford B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

renee m.  |  First Impressions 
Rating:
3.0

Idk what can be done but the parking space is terribly small. Thats really my only issue. Feels like im playing Tetris with my car everytime i go there.

Daisy V.  |  Overall Experience 
Rating:
5.0

No comment on this site so far

eddie d.  |  First Impressions 
Rating:
1.0

The set up to drive around that uhual location is terrible and tight. The employees helped but they just took their time and didnt give a professional vibe.

Daisy V.  |  First Impressions 
Rating:
1.0

My stuff was ruined due to rats and the staff was rude

Unasia A.  |  Overall Experience 
Rating:
5.0

The management was outstanding and extremely accommodating.

elizabeth k.  |  Overall Experience 
Rating:
5.0

The Manager and team was awesome. I could walk in the building and each and everyone knew who I was and what unit I had in for me that was personal and I think that they are professional to be able to know your customers by eyesight team did a great job. I store my things for the last 3 1/2 four years, great staff

Tami C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YUMINDA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jivana b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zainah M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CURTIS J.  |  Overall Experience 
Rating:
2.0

Unless I am able to receive a refund for the unused balance on my March 24th payment (April 1st L closed out my unit), I have little incentive to speak favorably of my experience with U-Haul.

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE S.  |  Overall Experience 
Rating:
5.0

the manager was super kind and all the workers were very helpful.

jamie m.  |  Overall Experience 
Rating:
3.0

There are too many passages for mouse and 🪳 to get into storage and sometimes rain get in , something management can look into it . Thanks

DANIEL N.  |  Overall Experience 
Rating:
5.0

Good

FIKRU D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demonica R.  |  First Impressions 
Rating:
1.0

No naring &all

idris a.  |  Overall Experience 
Rating:
5.0

Ms Sharon at memorial drive is amazing

nicole b.  |  First Impressions 
Rating:
5.0

This was one of the best experiences I have had at a storage. The customer service was great. The people were so friendly and helpful. I would definitely store here again. Thank you

DARLENE C.  |  Overall Experience 
Rating:
5.0

Had no problems with their services I was a first time storage owner and I had a good experience with them

Lashaye M.  |  Overall Experience 
Rating:
5.0

Got great service on the Georgia end

elizabeth k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Earl C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dianne F.  |  Online Move In 
Rating:
1.0

My whole bedroom suit had mold and a couple of my items! Very, very disappointing

LUTRICIA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREMAINE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvonda b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEREMY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  First Impressions 
Rating:
3.0

it would be better if the unit was accessible 24/7.

ashley b.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cristlin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bizuneh Hagos B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DERICK B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela P.  |  Overall Experience 
Rating:
3.0

No power or light in unit was less than ideal. The fact that I couldn’t access my stuff 24 hrs a day was inconvenient. The manager was so sweet and cute🥰

Bryon M.  |  Overall Experience 
Rating:
3.0

If possible, have each facility take a photo of the return key area. I spent longer than I wanted to trying to find the key return at the Avondale location: the picture in the site pictured an orange box while the actual facility had a slit in a garage door. Was very confusing.

paul c.  |  First Impressions 
Rating:
5.0

Ms.Wynn and Shamika have excellent customer service. And I would recommend Uhaul to all my family and friends because of them. Thanks so much

LAKEYSA C.  |  Overall Experience 
Rating:
5.0

I don't have no comment I will recommend a friend anytime

cynthia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cleveland H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cody W.  |  Overall Experience 
Rating:
5.0

The staff was so friendly and kind. They helped me out. I would definitely recommend them to everyone.

Kelly H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra K.  |  Overall Experience 
Rating:
5.0

Excellent service beautiful conversation very fast thank you

Sason A.  |  Overall Experience 
Rating:
3.0

My only complaint is that I had to get rid of alot of items from my unit because, despite it being locked at all times when I wasn’t present, I came back to a muddy unit. All my belongings had mud all over them, which I don’t understand because it’s a contained space. Other than that I have no issues. Staff was good, especially the manager Wynn. Great customer service from her every time I encountered her.

Essence P.  |  Overall Experience 
Rating:
5.0

Very nice and friendly staff Did everything for us to move in after the online person messed up !! Great management

Doris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latsamy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharlener r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  Overall Experience 
Rating:
5.0

Very good service.

anglea s.  |  First Impressions 
Rating:
5.0

Very easy in all aspects. I never knew that location was there. Have told everybody about it.

john C.  |  Overall Experience 
Rating:
5.0

I like your customer service

aloys s.  |  First Impressions 
Rating:
5.0

After my devastating experience with Uhaul from Macomb , Michigan to Atlanta, GA . I thought I would never use this company again. The Manager & her staff @885 Northern Ave, Clarkston, GA 30021 changed my mind & trust back into Uhaul . This store is a Golden Ticket & Example of Excellent Customer Service Experience ! Every team member is throughly trained and able to answer all of my questions or concerns. The manager, Lynn , is an phenomenal Uhaul asset to Uhaul's high quality of Pure quality and provides pass my expectations of Great Customer Service! Thank you team 885 Northern Ave, Clarkston, GA 30021 for being Awesome Essential Workers & treating us like we're family and not just another number .

Nicole S.  |  Overall Experience 
Rating:
5.0

Nice lady's real friendly and helpful

reginald j.  |  First Impressions 
Rating:
5.0

Two days before I had reserved a storage unit at another Uhaul storage facility; when I got there they told me my unit had been given away and it was first come first serve. I then made a reservation at this location and I called to ensure when I arrived the next day my unit would be available. Wynn, the GM was very understanding and assured me my unit would not be given away. When I arrived her staff was more than accommodating. They provided excellent customer service.

Myra K.  |  First Impressions 
Rating:
5.0

My unit needed a new door and the staff was on it. The staff was great at all times.

Margaret O.  |  Overall Experience 
Rating:
1.0

All my things flooded and they were not happy about me filing a claim. I just had a baby and all of the contents in storage were brand new and unopened baby items that I dearly needed at that time. It was tragic. I cried. Then only got back 100 dollars for all the items that were damaged in the flood.

aaisha m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chambrale P.  |  Overall Experience 
Rating:
3.0

Friendly and helpful staff, the unit is inside but resembles a warm morgue in a basement, difficult to load/unload because of the construction of the building.

Joseph V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DECORIAN O.  |  First Impressions 
Rating:
5.0

Staff was so friendly made my transition smooth

PATRICIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G.  |  Overall Experience 
Rating:
1.0

We lost most of our things to mold in just 20 days of our stuff being stored there. Mold everywhere. I did four trips trying to clean it out and I came back to get the trash they already threw it away and charged me an extra$45 for it as if I didn't just lose items to mold in their unit. They were very insensitive and one young lady was talking about being petty about having to throw away items we came back to get. I wish it was a little more professional and they were a little bit more understanding of my situation.

Marcus L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Collina E.  |  First Impressions 
Rating:
5.0

Very helpful staff. They made last minute changes for me

ankur s.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LATRECE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sakita F.  |  Overall Experience 
Rating:
5.0

The staff at this location have given awesome service. Wynn Reagon leads an amazing staff who are willing to go above and beyond. This place rocks and I will give this location an A++ ratings. Keep it up ladies

Clement P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret O.  |  First Impressions 
Rating:
5.0

The staff was under a lot of pressure because their trucks had been vandalized but each team member remained kind and courteous while assisting me with my needs.

KIESHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharod a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsi M.  |  First Impressions 
Rating:
5.0

Wynn and her staff are helpful, kind and very welcoming.

PATRICIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R.  |  Overall Experience 
Rating:
5.0

I highly recommend this Uhaul location - we rented two different trucks, a storage unit, and dollies. The staff were nice and competent, the facilities were clean and working, and owner, Wynn, was incredibly helpful, even taking her own time to help us after hours. We had lost our gate card access and she came to help us and was available by phone whenever we needed help. Truly blessed to have picked this location for our move - it went much smoother than it would've been had we picked another location! Thank you!!

Paul Mark A.  |  Overall Experience 
Rating:
5.0

Very helpful at Clarkson u-haul...the best!!

PATRICIA R.  |  First Impressions 
Rating:
5.0

The customer service at Clarkston is great. Friendly staff.

Monica H.  |  Overall Experience 
Rating:
5.0

Amazing staff, including Wynn and Shamika.

Richard L.  |  First Impressions