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Collina E. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Clarkston
Testimonials From Recent Customers
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Very helpful staff. They made last minute changes for me
ankur s. | Online Move InDue to me having a great experience for the first time reserving a vehicle from this location, I do not have any suggestions for improvement at this time. I would like to say, "Thank You" for the Professionalism, Courtesy, & Efficiency of the employees on duty at that time!
NADIRAH S.The customer service is great here. The overall quality of the vehicles that I saw are pretty poor. In closing tires and other things of the interior of the truck I rented
QUENTON S.Absolutely amazing!! Wynn is the best and so helpful! Great experience 10/10
DANIELLE C.The moving company that was suggested to us damaged multiple pieces of my furniture and it is UNACCEPTABLE
LORONTA M.The staff at this location have given awesome service. Wynn Reagon leads an amazing staff who are willing to go above and beyond. This place rocks and I will give this location an A++ ratings. Keep it up ladies
Clement P. | Overall ExperienceThe inside of the truck smelled horrible. It undoubtedly had been rented by someone that hauled some fish! Other than that my rental was uneventful.
LAWRENCE S.Our customer service rep was excellent
SIRAK F.The staff was awesome!!!! The lady that checked me in was surprised that they gave me a trailer in the condition it was in.
james T.Make it clearer where customers park. I kept parking in the “equipment return†area because I couldn't figure out that there was a parking lot!
MARY E.To be honest only
MWEPU M.Nothing the services were excellent
BONITA W.The employees are very professional. Great customer service attitude.
FAMBO A.Thank youHave a nice service
MOHAMED A.The staff was under a lot of pressure because their trucks had been vandalized but each team member remained kind and courteous while assisting me with my needs.
KIESHA W. | First ImpressionsCustomer service was excellent even though the staff was under a lot of pressure from their trucks being vandalized.
Kiesha W.Professional
sherrell H.Stop making promises you can't keep to your customers.
BYRON B.Cool customer service. Laid black. Really clean equipment. Clear info, and informative service. Great price and easy access.
MARTENAS G.Laura at the Clarkston store was our service agent and she was lively, personable and professional. A great start to this U-Haul experience
MARLIN H.Average.
Nafessa B.Great and easy
SETH N.The people was helpful and talkitive I got a lot of info about the area
NICOLE C.Laura was super helpful, polite, professional, and I would definitely rent here again.
Mark W.One of the best locations I've ever been to. Staff was super friendly. Store was very clean. The truck was very clean, well maintained, and ran very well. I had no issues. Will be using this location again if needed in the future.
Regina F.Very nice and friendly staff . The equipment was in good working order . The staff was very efficient.
WILLIAM F.Great U-Haul branch. There were issues with the internet connections, however, which made it challenging for the sales/service associate. She managed this with great ingenuity and no compromise in services. It would be great if U-Haul could make sure that all of its branches have solid tech support.
KIM R.The ladies three are super helpful..
Joel W.Wynn and her staff are helpful, kind and very welcoming.
PATRICIA R. | First ImpressionsThe dark skin older lady with a grey shirt was rude ... she needs to learn to handle clients with good customer service.
VINCENT N.I highly recommend this Uhaul location - we rented two different trucks, a storage unit, and dollies. The staff were nice and competent, the facilities were clean and working, and owner, Wynn, was incredibly helpful, even taking her own time to help us after hours. We had lost our gate card access and she came to help us and was available by phone whenever we needed help. Truly blessed to have picked this location for our move - it went much smoother than it would've been had we picked another location! Thank you!!
Paul Mark A. | Overall ExperienceVery helpful at Clarkson u-haul...the best!!
PATRICIA R. | First ImpressionsThe customer service at Clarkston is great. Friendly staff.
Monica H. | Overall ExperienceI rented a van for ~4 hours. It all went smooth. There are a few parking spots next to the entrance, so I could leave my car, which was convenient. The van was in a good condition, drives great.
Aliaksandr Z.Amazing staff, including Wynn and Shamika.
Richard L. | First ImpressionsThe ladies working at this place are awesome and they have a great manager Wynn. Absolutely polite and pro-active.This place can get A+ ratings.
Clement P. | First ImpressionsI was told by Wynn my uhaul was to be returned by Friday 5/21. When I start seeing extra charges on my account I checked the contract and realized it was to be returned that Wednesday 5/19 she must have mispoke but she was so effecient I didnt look at the rental agreement which was my fault. I still would recommend utilizing this location but just a reminder always read your contract people!
ANITA A.The truck I had was hard to start and likely needed a carburetor cleaning or tuneup. Otherwise, was in good condition.
KELLY M.We dropped off after hours so I didn't have any contact with this office.
WILLIAM N.The ladies there were very professional and nice. They went out of their way to offer any assistance they could. You are lucky to have these ladies working for you!
Kenneth S.Other than the GM Ms Wynn ( Exceptional )& Ms Simone of whom demonstrated pleasantry & professionalism, other-support staff left me waiting & clearly took their time in having me complete my transition to get on the hywy. Customer service is a must in my opinion. Again Thanks to Ms Wynn & Simone, forgive me if I've mis spelt the names.
Monroe D.Thank you for the help
BRAD P A.Have bigger trailers available
DAVID M.My original uhaul pickup cost me additional $571 for the movers to wait on uhaul to find me a uhaul. Originally was to pickup a uhaul at Covington Dr uhaul in Decatur. They gave my 20'ft uhaul to someone else. $340 move went $871 move because SML movers are hrly. U got screwed, because the uhaul at Covington Dr location was given to someone else. I wish I could get refunded for $$571 due to uhaul's mistake. I ask the customer service representative at uhaul reservation to call the Covington Dr location to verify that they had a uhaul, he insisted there was no need and it was in the system that they had one 20'ft uhaul. Then another uhaul representative sent me back to that location insisting Covington Dr location had one. Returned to that Decatur location again, only to find out that they still didn't have on. Refund should be granted$571 . My number (470)626-3844. Eugene Mason, Jr.
EUGENE M.I was overcharged and still cannot get in contact with anyone for resolution. I was promised a manager call back and never received one!
ANYSHA G.I had the worst customer service experience of my life. I am actively telling everyone I know never to use Uhaul.
DON M.Friendly environment
STEPHANIE M.I want my money BACK!
Marqus L.Amazing GM at this location, I think her name was Wynn or had Wynn in it.
Chazmine T.Gracias
MITULKUMAR P.Contactless check-in was confusing--we went inside
CHAD H.Nothing in my opinion all well ends well
ANTON R.Good service
JOAO K.Associates were friendly and on point
JOSEPH K.The bad Installation of the trailer caused an accident uhaul didn't contacted me, neither did Wynn the manager of the location. This is the worst company ever and probably wouldn't have any clients if it wasn't a monopoly. I'm suing uhaul for damages, and the store.
Manoela O.I committed to an agreement to pick up my truck in Chamblee April 5 and April 9 U haul called to say they are breaking the agreement and forcing me to pick up my truck in Clarkston. This was a logistical inconvenience and added stress to the move. U-Haul seemed to care less that they were not honoring the agreement.
Walter W.Had an issue with billing. Went back to the location and they fixed it immediately no issues! Wynn's team is awesome! They all deserve raises!!
KYARRA S.Exceptional customer service & very professional
Oyakhilome B. | First ImpressionsNothing U-haul has done excellent improvement from my last usage two years ago. I like the changes.
Rocquelle B.Keep it up
KAMAL T.The parking lot for customers is way too small.
Keith J.The employees was very friendly and helpful!!!
TIFFANY B.Great management team ever!!
VICTOR R.The truck smelled awful dirty and I didn't appreciate the fact that I had to bring the truck back I ask for an extra day and they gave me till midnight so I think I was robbed I don't even think I was charged right I don't know who to contact
Vernal B.The people at this site are playful and a bit unprofessional. Especially the big white lady. She was making inappropriate comments and trying to get attention
CHARMAYNE L.Keep the good management 👌
YOLANDA S.Fastest service I've ever received from a Uhaul
Daquan F.My move to Tucker was temporary, but all my things were in great shape. No water damage or anything stolen. The staff were friendly
SELITA B. | Overall ExperienceMs. Wynn & staff We’re amazing every helpful and accommodating to our needs..I would definitely do business with them again if need be..A+ in service and communication.thanks Ms Wynn for everything
KASHIF R. | Overall ExperienceUhaul's , Northern Ave location is the best representation of , " Customer Service Excellence " ! The leadership & teamwork shown here should be a blueprint for customer service standards. They make you feel like you're part of the Uhaul family . We truly appreciate all staff & management at this location.
Nicole S. | Overall ExperienceAll my items were damaged
Emma H. | Overall ExperienceI was very happy with my service at the facility.
Edward S. | First ImpressionsThey was great and treated me like family and if I need them again I will go back there .
Tracy P. | Overall ExperienceYour staff was absolutely amazing. The manger went abouve and beyound in assisting me. Again, Kudos to the intire staff. I was definately impressed. Thank you and keep up the good work! Jack Williams Director of YMCA Early Learning Facilites Metro Atlanta YMCA
Jack W. | First ImpressionsThe gate code for getting into the storage is a problem. My Fob doesn't work. I couldn't at the beginning use the card or the code given to me. Went back yesterday to store some things and the Fob didn't work. I managed to get in.
SELITA B. | First ImpressionsThe manager made my experience with Uhaul a wonderful one. I can't thank her enough.
Jesse R. | Overall ExperienceLaura was extremely helpful, while multitasking. My move was alot LESS stressful when I left. Thanks Laura!!!!!
lequan j. | First ImpressionsThis management is horrible, rude and so unfriendly,judgement. You need to work on that ugly black lady. She's so racist. Thank you
ABDURAHAMAN M. | Overall ExperienceThe step into the interior lockers From the outside is difficult to maneuver with a cart. Other than that, good experience. Staff was very friendly and helpful. I needed a larger unit and they were happy to help me out.
Anne M. | First ImpressionsI got mold on my furniture that was stored in a inside unit waiting on a response .
Harrison H. | Overall Experienceyoung lady who help me tue the 8thof sept was so so helpfull
VARETTA C. | First ImpressionsThe staff are very helpful.
JIBRIL B. | Overall Experience"They are thee BEST STAFF i believe #Uhaul has on the whole east side of Georgia..thank you ladys for treating me very well for alot of years"
Jusmeallah d. | Overall ExperienceThank you so much to Ms Reagan and her crew for helping my family save what we had, and we're forever grateful!
Toni S. | Overall ExperienceThe ladies were great and friendly
Keith C. | First ImpressionsOh I love all of you employ a manager or shift managers so glad employees they are very friendly family I feel it is my storage I don’t feel like go somewhere else I wish I have a more words to say I love it thank you so much for all your Crew HowI appreciated Themiyour are next to me.
Elizabeth T. | Overall ExperienceWynn and staff gave us a superb experience during our move in with great tips and on time humor! Thanks guys you were awesome!
Denise m. | First ImpressionsExcellent excellent excellent Wynn a d the entire staff always gives exceptional service. She is always willing to go above and beyond...
SHERITA W. | First ImpressionsGreat customer service!!
Verne M. | First ImpressionsGood service
Derrick M. | First ImpressionsThe storage units themselves need a lot of TLC, but the staff makes up for it!
April H. | Overall ExperienceIt could be better if it was climate controlled
DERRICK C. | Overall ExperienceIt was as good as can be expected, and the staff at this location is excellent! They took very good care of me and my needs.
dirk A. | Overall ExperienceWynn was always extremely helpful and courteous, as was all the staff at the Clarkston location. i would definitely recommend this facility to anyone looking for storage or a rental truck. top notch.
jason j. | Overall ExperienceN/C
Christopher B. | Overall ExperienceGreat service.
Tracy C. | First ImpressionsTommy was excellent to work with. I wish most businesses have people that welcome their customers and explain their needs and make them comfortable to get what they need.
Yassin A. | First ImpressionsReally liked the place and the staff ...I'm really trying to figure out why were they not referred to me in the first of my journey.....Go figure????.
patricia b. | First ImpressionsVery. Good. Thank. You
john g. | First Impressionscustomer service was great
kevin w. | Reservación