Comentarios de los clientes para U-Haul Moving & Storage of Clarkston

I would like to commend the Manager, Ms. Wynn Reagon and her staff for going above and beyond to provide excellent quality service in spite of difficult circumstances. The stores system was down due to the hurricane but rather than turn us away (which would have been terrible for me) Wynn found a way to use her personal wifi to still accommodate her Customers. She was extremely helpful, apologetic, courteous, professional, and showed genuine concern. She represented U-Haul extremely well and gained a repeat customer. Thank you! Ms. Brigitte Keyes

Laura was very helpful and efficient! I was in and out in 5 minutes!

The gate code for getting into the storage is a problem. My Fob doesn’t work. I couldn’t at the beginning use the card or the code given to me. Went back yesterday to store some things and the Fob didn’t work. I managed to get in.

1. The ingress and egress needs improvement. 2. The entry was only big enough for a car and not the truck. (Other equipment prohibited or was blocking entry)

Half tank of gas. Inside still wet from mopping. Something really wrong with brakes.

Can't think of a thing

Nice staff

Super friendly and nice!!

The manager made my experience with Uhaul a wonderful one. I can’t thank her enough.

I returned the truck on time and and complete the whole process online. still i got charge for $20 extra and it mention on invoice after hour returned fees. then i talk to customer service and explain that you can check your camera what time i returned it. And spent 15 minutes there to complete the online checkin process. I would definitely not recommend this pathetic service.

Laura was extremely helpful, while multitasking. My move was alot LESS stressful when I left. Thanks Laura!!!!!

Van needed an oil change. Customer service was weird. Woman in uniform didnt give 2 shits. Very rude and not at all helpful or friendly. Then a woman showed up in sweats 10 minutes later and very actively helped me right away. When I returned the van 2 hrs later, the same rude woman told me to leave my keys. That's literally all she said to me. I never got my checked in receipt so I had to call the 1800 number to get it. Fire that lady and give the one is sweats a raise and new employees! Also, I did contactless check in. It was AWFUL. Took 15 minutes, didn't give any explanation of next steps so I had to have them call my secondary contact twice. Still had to go in for keys. Not contactless, the slowest I've ever experienced renting from uhaul (which I've done a dozen times). In COVID times especially yall need to get that figured out.

Great customer service and excellent place to be.

I will not go to any other U-Haul rental location. This is the only place where my patronage is welcome with care and concern and most certainly zealous customer satisfaction. Every stressful moving situation I have encountered has been soothe with their helpful suggestions of truck sizes and accomodations when needed. In my opinion, this is absolutely the best U-Haul center in the Atlanta area and I have been to enough bad ones to know the difference.

Ordered 2 dollies. Didn't get either. Staff was excellent

Customer service and equipment were exceptional! I was happily surprised! Professional, quick and courteous at time of pick as well as drop off! Will definitely use this location again... by far different from my previous experiences.

I was very concerned when I returned the truck because of things that happened beyond my control. However, Wynn was fabulous and took very good care of me. I actually meant to go to another location to rent the truck, but I am so glad I landed here instead. I will be back and recommend to my friends.

This management is horrible, rude and so unfriendly,judgement. You need to work on that ugly black lady. She’s so racist. Thank you

Make the mirrors more adjustable; i could not see what was behind me unless i leaned over. Wyn was incredibly nice and helpful at the Clarkston GAshop.

No one was wearing a mask. Neither both employees nor other customers in the store. The elderly woman behind me in line had a cough. This store is small - whole thing was not following CDC guidelines.

Everthing was cool but the price per mile you should leave it open

Tommy was great!

The gentleman Tony (I think) and a young lady (didn't get her name) was very friendly and helpful. We will def be back!!

Customer Service level was above normal.

Wynn was very friendly, helpful and informative.

The step into the interior lockers From the outside is difficult to maneuver with a cart. Other than that, good experience. Staff was very friendly and helpful. I needed a larger unit and they were happy to help me out.

Thanks Laura! Very friendly and helpful. Sign at drop-off says to wait with vehicle, but with only one person working, that's not practical.

I got mold on my furniture that was stored in a inside unit waiting on a response .

young lady who help me tue the 8thof sept was so so helpfull

Wynn is amazing! Provided excellent customer service! I would recommend this U-Haul to anyone! Thank you, Wynn for helping make our moving experience a posititive one!

Wynn was very thorough in explaining the rental. Very positive attitude. I would certainly rent from her again should I need a truck

The People that work at the Uhaul in Clarkston are Awesome

Appreciate the excellent and friendly service!

They were awesome...very friendly and made the drop off quick and easy.

The returning location was great, however, I had to wait for a very long time in order to get the return process done. The pick up location never entered the vehicle miles on the contract.

Everything at this location was great, the staff was friendly and helpful.

Keep it going just like that Wynn.

The staff are very helpful.

The woman who is the general manager is very personable. She de-escalated a situation for us immediately and politely. She deserves a raise!

No one informed us that they "cancel" your reservation if you are late. We got stuck in traffic, cause it's Atlanta, and our truck was gone. We were moving to another city and had to reschedule everything. Even though the reservation was still there, because when I called UHaul central number the woman pulled it up. Then we rescheduled it for the next day and added an appliance dolly to the order because we were moving a washer and dryer. Yet when we arrived they were "all gone." What's the point of reserving anything?

Nothing to improve. Great customer service! Would use this location again.

Workers were super helpful, friendly, and very politely asked other customers to put masks on when they entered the store without them, making everyone feel comfortable.

Have a way of checking in/out customers/quicker without them having to go on their phone thru the process

Staff was nice and helpful

The customer service was wonderful, fast and easy.

Excellent customer service from all the employees

Make sure that other customers understand and see !!! where to bring U- Haul Truck Back for checking the miles. ECT.

Overall I was very satisfied with this location. Gwen and her team were knowledgeable and so willing to help and they did. That was my best experience with Uhaul.

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Have used this location twice in the last 6 months. Have been very pleased with the staff, their knowledge and support both times. Will be using them again in the future.

Best customer service at such a busy place! My number one place to rent!!

"They are thee BEST STAFF i believe #Uhaul has on the whole east side of Georgia..thank you ladys for treating me very well for alot of years"

Right side mirror is broken and won't stay in place. Not good on a large truck. Otherwise, the office and staff were great.

Good customer service

Wynn Reagan was very helpful and professional. It was a hectic day as this was my 1st time using Uhaul and I did NOT have a good experience overall. Wynn made me feel better, also a gentleman at the Memorial Drive location with the garage's was helpful in hooking gup my car to the auto transport seeing that no one showed me or wanted to help

Very courteous and excellent customer service attitude! Best I've been too!

Improved parking

Wynn, Laura, and Tracy were fantastic! I am referring our moving clients to this Uhaul and we also use them for all of our truck needs!

Mgr was wonderful. Great customer service.

Helpful and friendly staff! Best U-Haul experience I've ever had by far!

Everyone rude as hell

The fuel gushed on the truck didn't always work, causing us to Fill the gas more than needed when returning the truck. The staff refused to compensate us for the additional fuel charges.

Commitment needs to be maintained for truck availability. Couldn't check in the truck While returning by entering contract number. Had to wait till morning to return the truck in person. Rest the truck was good.

Nothing

Please be sure check your equipment for all working items prior to loaning out; perhaps developing and using a checklist might help.

Was unable to print out my contract. I rented a truck and car dolley. The car was hooked up to the dolley by u-haul. When I got home (luckily I made it), one of the straps came off the tire of my car. Called u-haul and roadside service came out. It was all hooked up wrong and not tightened completely. The other strap was also loose. Luckily, it happened in the driveway and not on the highway as I had an 1100 mile drive

Did not applicable for recommendations because I ran into an issue. I returned my truck rental same day. Rented it in the morning and returned before they closed. However they charged me for 2 extra days because they said I returned the truck 2 days later. When I dropped off the truck on the same day, associate said she will check it in and i was good didn't need to go in or anything. So it's hard to recommend if they can't check in equipment on time. Otherwise the service in the morning was good and professional and truck was very clean.

Train the staff. They kept calling me to pick up a truck that I already picked up 4 hours prior. Also they double charged my card $1900 even though I told them the 1st transaction took the money out of my account.

Zero very bad Truck not good handling. Truck not full Fuel. Employment zero respect to customer They're need fighting the customer asking for payment.

please get their A/C fix

The truck is nasty and don't need to be on the street until they fix it completely.

Laura was extremely effective and accommodating! She helped me get the right truck for the job

Thank you so much to Ms Reagan and her crew for helping my family save what we had, and we're forever grateful!

Promote the agent who serviced me.

Great crew. Very friendly.

Nothing at all.... Please, continue to do a GREAT job!!! Thank you??

The ladies were great and friendly

Oh I love all of you employ a manager or shift managers so glad employees they are very friendly family I feel it is my storage I don’t feel like go somewhere else I wish I have a more words to say I love it thank you so much for all your Crew HowI appreciated Themiyour are next to me.

Wynn and staff gave us a superb experience during our move in with great tips and on time humor! Thanks guys you were awesome!

Excellent excellent excellent Wynn a d the entire staff always gives exceptional service. She is always willing to go above and beyond...

Great customer service!!

Good service

The storage units themselves need a lot of TLC, but the staff makes up for it!

It could be better if it was climate controlled

It was as good as can be expected, and the staff at this location is excellent! They took very good care of me and my needs.

Wynn was always extremely helpful and courteous, as was all the staff at the Clarkston location. i would definitely recommend this facility to anyone looking for storage or a rental truck. top notch.

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Great service.

Great staff!

Staff were very personable and helpful.

Very nice staff

Tommy was excellent to work with. I wish most businesses have people that welcome their customers and explain their needs and make them comfortable to get what they need.

Really liked the place and the staff ...I'm really trying to figure out why were they not referred to me in the first of my journey.....Go figure????.

Very. Good. Thank. You

I love the staff I love the manager she gets the job done the staff is incredible

Good service

Everything went well

Everything i put in there got ruined with mold i lost alot of money

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I appreciate, God may bless you all. Thanks

All the staff were very friendly and helpful. I will recommend that the storage doors be wilder enough to let bigger items in easily. My new sofa was damaged due to insufficient opening of door.

customer service was great

Very very friend guys

On moveout found mold on a bed headboard and an overall dampness that I had not felt in 2 years prior. Staff told me to take pictures a make a claim with U Haul. Wanted them to know there was a prob

In general, the staff were rude and the information they gave me was not true or "conveniently" changed. It seemed like they only cared about their bottom line and not about their customers.

Tihis U-Haul storage offered great customer service

`Would like it to be so you could get in the storage pass closing time.

We were longtime customers and had our storage unit for over 8+ years. Customer service was always great and our move-out process was seamless and the staff was very helpful. Would recommend to anyone

Best storage facility I've ever rented from.

Great facility. This was a lifesaver during my home listing and sale, as well as great after the move. Thanks so much!