Customer Reviews for U-Haul Moving & Storage of Cinnaminson
Cinnaminson, NJ 08077
(N Of Rt 73)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Stay Away from this guys. Not Honest! GO TO CINNAMINSON !!! 5 âï¸ They are only messing up with the UHAUL name. They overcharged me for a rental. Try to get refunded and the store guy told me to CALL THE POLICE if I wanted to get my refund . Rented a van for a day , returned it same day , but they only send my email receipt next day charging me for 2 days . Already complained with UHAUL.Rodrigo D.
El cliente no dejó un comentario.Jim S.
Friendly and courteous customer service.selena I.
El cliente no dejó un comentario.Anne J.
Great location, great help. The website is not user friendly when trying to return a trailer. It's horrible and wastes a lot of time, thank god you have competent employees to straighten out the mess that is the return process (with trailers).Shane M.
The manager Dave is rude & gave me a raggedy truck with no fuel.Monica G.
El cliente no dejó un comentario.Jose D.
I reserved a 14 ft truck on line for 24 hrs. When I arrived the man told me that I could only have the truck for a few hours. Very disgruntled as I had plans for the 14 ft truck. I ended up with a 10 ft truck which did NOT work very well with my cargo. Ugh!!!Rhonda H.
El cliente no dejó un comentario.Joann G.
El cliente no dejó un comentario.James H.
Never had a bad experience here. Customer service reps have always gone above board here at this location. Please keep up the great work!SEAN H.
Helpful staffEdwin B.
El cliente no dejó un comentario.Michael P.
Have the trucks at the right pick up location. Took us 4 hours to pick up trucks that were supposed to be picked up 15 minutes away from the house. Have both of the bills the same, as both were picked up and dropped off at the same location. The service person was not pleasant at all. Never again !!!Nancy L.
Picking up the truck on a Sunday morning was slow because there was only one person working. I'm not sure if that was an intentional staffing decision but only having one person on at a time is not a good idea especially since the employee was performing tasks with injury potential such as mounting trailers. Other than the long wait to get the truck, everything else was good.Kristopher J.
El cliente no dejó un comentario.Mark P.
The pick up and drop off were perfect. The amount owed was exactly as explained. I was able to drop off the truck at my destination, which helped tremendously.Gregory O.
El cliente no dejó un comentario.Robert M.
Very goodPeter D.
Cinnaminson U-Haul is ALWAYS helpful, ready and clean.Michael R.
No suggestions. The man who waited on me was so nice and helpful.Sharon K.
Excellent service.Patricia E.
El cliente no dejó un comentario.nicole B.
El cliente no dejó un comentario.Jerry R.
El cliente no dejó un comentario.ARGEAN C.
El cliente no dejó un comentario.Linda P.
Nothing, Your people are very personable and friendly !LOUIS T.
El cliente no dejó un comentario.Dawn H.
El cliente no dejó un comentario.Zackary C.
I had trouble returning the vehicle online or through the app. I could not get help whatsoever. This process is terrible. Customer service took forever to respond. I spent over 30 minutes in the parking lot trying to complete the return process online.Joseph H.
El cliente no dejó un comentario.Affan H.
They had no idea what to do for the return of the trailer. I was just billed for returning the trailer late when I returned it early. I have pictures of the dropped off trailer with timestamps and geo-location tag. This is extremely frustrating.Junaid E.
The woman working was courted and professional. Some customers were not understanding about waiting. I believe the front desk associate did a great job handling the flow.George R.
This comment is for U-Haul in general: customers should not be penalized for returning a truck because the gas level is barely off from its original amount. It is not like you give a discount when someone returns a truck with extra gas in it, so you should be a little lenient with the gas level. I have used U-haul many times over many years and have always returned my trucks with extra gas and I felt kind of slighted to be penalized when I was off by two gallons. Everything else was great, but that one things really bothered me.Denise H.
Cinnamon son is the bestNicole W.
El cliente no dejó un comentario.ariel S.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Felix S.
I have never had a bad experience with this uhaul company in Cinnaminson. Everyone there is very polite and knowledgeableEvelyn L.
El cliente no dejó un comentario.Shalymar C.
El cliente no dejó un comentario.John J.
El cliente no dejó un comentario.Morgan M.
Charged my cc for 2 days and only had for one and REFUSED to correct. Said that I said I would return within 10 hours but returned under 12. Last I checked, a day is 24 hrs. Awaiting a response from email to Manager.Michael G.
Excellent service and very good customer serviceJonuz R.
Everything is perfectalexandro D.
Everyone was so very friendly as well as efficient. I would rent from this location again and have already made recommendations to friends. 5 stars all around!Thomas H.
Made a â€œtruck shareâ€ reservation since the time was able to be earlier then the conventional but still could not pick the truck up until the store opened. The truck was dirty and marked as such on the customer pick up check list, when returning the truck I marked it was dirty and now the company is trying to charge me to clean it! This is utterly ridiculous and unacceptable.Kevin P.
El cliente no dejó un comentario.Eric A.
Nothing we have used U-Haul a few times and everything went well.robert M.
El cliente no dejó un comentario.Gary G.
El cliente no dejó un comentario.Carlos C.
El cliente no dejó un comentario.Cleiton G.
El cliente no dejó un comentario.Nicholas P.
El cliente no dejó un comentario.Jessica J.
El cliente no dejó un comentario.Luis N.
I called ahead for a storage unit and was on hold for over 45 minutes. Also when in the store the two employees were very busy, but both were extremely helpful to me.Matt M.
My family and I were locked inside after hours and the staff got us out. Thank you again!!!!Patricia D. | Overall Experience
The online process to check in is poorly designed. In 28 degree weather, I had to go through a lengthy online check-in process with verification steps that were not clearly stated in advance. I was asked to go find my vehicle (at the end of the lot) only to have to return to the store to retrieve the key. This needs to be updated with your customers in mind.Gerardo T.
El cliente no dejó un comentario.Alan M.
El cliente no dejó un comentario.Kevin M.
The only thing I will say is let us know about dent marking because we've noticed there was some spots you've already caught.Kaitlyn T.
My contact info was incorrect in the system and the employee working today said I could not update my info so it was correct. Also, the employee working Sunday told me someone else with the same name as me came an picked up my reserved truck before I got there, but eventually worked things out by making some calls. The Customer service was very poor at this location for both my pick up and drop off. I would not recommend this location to others.Shawn K.
El cliente no dejó un comentario.ERNESTINE W. | First Impressions
I highly recommends this "full service" location as a customer. I changed locations from a smaller facility that had limited operating hours and limited trucks !!!! ---------------------------------------------- When people call into the 800 number , a closer smaller facility limitations should be noted. Bigger facilities should be identified , as an option, , in case the truck size or other customer needs change !!JOHN A.
I was overcharged for an 18 mile, two hour rental (121.00). Although, the key tag said there was 1/8 of a tank of gas, the clerk said there was 1/4. She overestimated the mileage to 26 miles. Central U-Haul company concurred with the 18 mile distance. Receipt for $10. gas took the tank back to above 1/8. Clerk was disrespectful, non-truthful, and unfair.Cheryl B.
El cliente no dejó un comentario.Jeffrey A.
Excellent customer services from this establishment. Well maintained equipment and experienced staff. Would recommend in a heart beat.Casey C.
El cliente no dejó un comentario.anthony p. | Overall Experience
All was fine. Fast service . Easy pick up & drop off. Always rely on U Haul when I need a van or truck.Michael S.
Eric # 1 Very good serviceeylon Z.
Really recommend this placeDANIEL R.
El cliente no dejó un comentario.Tashaugn F.
El cliente no dejó un comentario.JOSEPH M.
People are so rude crazy they charge me twice and give it to me very old Truck they cannot talk with the peopleâ€˜s I don't know why this gonna people still work thereShavkat B.
The assistant at the counter was rudeBRYAN W.
El cliente no dejó un comentario.Peter B.
El cliente no dejó un comentario.Mark W.
Great customer service, Susan set up another rental easy pick up and quick return. Everything clean and ready to go. GraciasGREGORY D.
Great management thank you Susan, have been renting 3-4 times a month. Friendly staff thank you Susan and Sean for quality serviceGREGORY D.
The staff was very nice and very helpful even though they were very very very busyROBERT H.
This was much easier. They took a look in person, inspected the truck and sent me on my way!Janine M.
Eric was nice to work with. Pickup and drop off was easy.Michele C.
It was a very good transaction everyone was very nice and helpfulJerrod A.
Really have upgraded the process from start to finish. Quick and very efficient. It was a pleasure to rent from this facility and look forward to future endeavors. Gracias.EUGENE W.
El cliente no dejó un comentario.FRANK C.
Everything they did for our rental came with a smile. Fast and easy check in and check out. Happy is all I can say. GraciasEARL R.
The mgr and the sales rep were so polite …. So accommodating…. They made a stressful situation for me so much easier… This was at the Cinnaminson location on route 130… I rented storage space and called shortly after and rented a van… February 14 between 930 and 10 o'clock in the morning I believe the managers name was David… He was absolutely wonderfulSheryl B. | First Impressions
El cliente no dejó un comentario.DONALD M.
Everything was great! You guys do a nice job of service and support. Moving is stressful!!GREGORY A.
All the lights on trailer didn't work.SALLY L.
El cliente no dejó un comentario.WILLIAM B.
There was a small crack on the driver side mirror with no sticker but truck was clean in cabin and back of truckMARCUS C.
Tell your service person to stay off her cell phone while I'm trying to get my order taken care of she's on her cellphone the whole time trying to fix her own phone not professional other than that everything was goodANGELA A.
El cliente no dejó un comentario.MICHELLE G.
El cliente no dejó un comentario.TIMOTHY H.
If a paying customer wants to switch vehicles, they should be without laziness from the employees!TONY B.
The 2 person behind the desk are awesome . Graciasjuan R.
I never received my receipt. I requested it to be emailed but still haven't received a copy.Nicole C.
El cliente no dejó un comentario.Maidesson R.
El cliente no dejó un comentario.Ayana R. | Overall Experience
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.JAIME S.
El cliente no dejó un comentario.ebony s. | Overall Experience
The reason I moved out is because your rates are a rip off . Not to mention the day it's due there harassing you . That unit shouldn't be more then 100 bucks per month .Sal B. | Overall Experience
Both times, signing up to move into the storage unit and moving out, the staff on duty was not friendly at all. Rude and annoyed to be working would describe their attitude best.Jan H. | Overall Experience
El cliente no dejó un comentario.Erica H. | Overall Experience
Staff very pleasant and helpful.lucille r. | Overall Experience
El cliente no dejó un comentario.Mae C. | First Impressions
The guy who helped me was fantastic. He was very clear, very thorough and very helpful. I do not remember his name. I wish i did because he was excellent.Sam A. | First Impressions
Very convenient, the manager was exceptionally helpful.Dolores W. | Overall Experience
El cliente no dejó un comentario.Joseph M. | Overall Experience
The staff at the Cinnaminson NJ facility were always responsive, helpful and courteous.donna c. | Overall Experience
El cliente no dejó un comentario.ROSE M. | First Impressions
I was told the storage unit was able to be accessed from 5am-10pm. I went at 9pm to unload the truck; however, the gate access key fob I was given did not work. I then proceeded to call the after hours number listed on the gate. No one answered nor did they call me back. This is the second time in one week (different location) where I've had an issue with Uhaul. I thought switching locations would help, but it didn't. I'm very dissatisfied.laurel d. | First Impressions
El cliente no dejó un comentario.tariq a. | First Impressions
El cliente no dejó un comentario.DAVID R. | First Impressions
I have no complaints.carol a. | Overall Experience
El cliente no dejó un comentario.joseph c. | Overall Experience
El cliente no dejó un comentario.labrie w. | Overall Experience
El cliente no dejó un comentario.donnalee u. | Overall Experience
El cliente no dejó un comentario.lucille r. | First Impressions
El cliente no dejó un comentario.MICHAEL O. | First Impressions
El cliente no dejó un comentario.Tara B. | First Impressions
El cliente no dejó un comentario.sarah b. | First Impressions
El cliente no dejó un comentario.michael s. | Overall Experience
El cliente no dejó un comentario.richard s. | First Impressions
El cliente no dejó un comentario.FRANCES O. | Overall Experience
El cliente no dejó un comentario.MINDY B. | First Impressions
Most Staff that we dealt with were helpful - Some were miserableGreg B. | Overall Experience
El cliente no dejó un comentario.glenn g. | Overall Experience
It seems that it’s near impossible to reach anyone on phones With the huge occupancy and money that’s being made maybe you should ad some helpKenneth S. | First Impressions
There's a hole in the cieling of my unitkevin s. | First Impressions
Susan was not friendly or pleasant at all. The couple times I had a conversation with her, she didn't even want to speak. Customer service was horrible. I spoke with her about the holes in the ceiling of unit 1203. It looks like animal scratches. No accommodation. So I withdrew and requested a refund. I will take my business elsewhere. Upset customer!!!!!Valerie J. | First Impressions
El cliente no dejó un comentario.Elisabeth I. | Online Move In
El cliente no dejó un comentario.FRANCES O. | First Impressions
El cliente no dejó un comentario.randall s. | Overall Experience
El cliente no dejó un comentario.Mary E T. | Overall Experience
Staff was excellent, grounds were well maintained, price was right.ROBERT M. | Overall Experience
El cliente no dejó un comentario.ebony s. | First Impressions
El cliente no dejó un comentario.KHADINE B. | Overall Experience
El cliente no dejó un comentario.Stacey B. | First Impressions
Staff is very friendly and helpfulrebecca f. | Overall Experience
Dave did a great job and went out of his way in meeting my needs.Seecubic I. | First Impressions
Dave is an amazing human being Little suzie langer was a bright light sweet loving person Her death has killed me Getting her pictures and all her life’s achievements to her family was such a good thing I’m going to catholic charities on Monday with her shoes and clothing and other items in Burlington They helped her many times that suzie was homeless Many of which were in the cold of winter Her death isn’t 32 is so tragic to me The world is just not right without little suzie I thank Dave from the bottom of my heart You’ve done such good for suzie and her familyRichard B. | Overall Experience
El cliente no dejó un comentario.Michael O. | Overall Experience
The staff was very helpful,courteous. and polite . Thank You so much Ed M.Edward M. | Overall Experience
For the first 2 years i kept complaining that i could barely get into my unit because it was so difficult to roll the door up...3 times i went to the office or called the office from outside my unit to please come and open my door...all 3 times i waited over a half hours after i asked for someone to help...2 of those times i was berated and treated as if i was an obstinate child (I'm 66 and was very respectful) the 3rd time after they couldn't get the door open they told me they would make an appointment for it to get fixed...they neglected to tell me i would need to be there and i was to call later to see when. A repair person was available...so 2 months later i went to the office and was told i needed to be there. Finally a repair person showed up and asked me how long my door was this bad..i replied since i moved in...he was a new repair person,who was unbelievably nice,sweet and talented (so unlike 2 other U-Haul employees)and fixed my door in 35 minutes...he was appalled that i dealt with this for over 2 years...i was previously told this is how these doors are, you need some elbow grease...I'm disabled and have limited use of my "elbows" ...however after the door was fixed i could open it all by myself...so over the years i had 2 UHaul employees and mr fix-it who was wonderful...all the others shouldn't have a costumer oriented job...other then coming to place stuff into the unit or emptying the unit i probably only visited the unit 20 times in the years that i had it...so i don't think this UHaul faired well as a customer oriented business who's employees are told to be respectful of their long term customer's. ..DIANE M. | Overall Experience
El cliente no dejó un comentario.Cathryn M. | First Impressions
Rows could be better lit at night. Very pleased with the way I was treated.STEVEN F. | Overall Experience
I have no complaints. Everything went smoothlycarol a. | First Impressions
i would consider using this facilities in the near future.Sandra D. | Overall Experience
it was a great move no problemsSandra D. | First Impressions
Stored my motorcycle for temporary safe keeping and was initially worried. After seeing how secure the gated storage areas were I felt more at ease. Thanks U-Haulsuriaui s. | Overall Experience
I have struggled paying for the storage of items that mostly were family belongings for almost 3 years. Your staff is always been courteous and helpful when I struggled with payments. Graciasjustice r. | Overall Experience
Very helpful.Michael N. | Overall Experience
I found this a very easy process and the young lady was very helpful and I formative.Claudia A. | First Impressions
Courteous and helpfulMichael N. | First Impressions
I have had the unit for about 4-5 years or so and never had any issues with the unit or the staff.NATHAN D. | Overall Experience
Very professional people.Renee G. | Overall Experience
Great staff Roof leaked ruining my carpets in storageCalvin W. | Overall Experience
I was very happy with the experience.clinton b. | Overall Experience
Clean, safe storage. Friendly staff. Thank you for including a free month of storage with my truck rental. Well worth it.Robert M. | Overall Experience
Staff is great. Rents a little priceyKaye M. | Overall Experience
The men were wonderful. Friendly, courteous, over the top helpful.Kaye M. | First Impressions
GraciasJAMES W. | Overall Experience
the staff was friendly and helpfulAnthony R. | Overall Experience
NocommentsLOUANN H. | Overall Experience
Friendly staff made it easy to set up my rental!CHRISTINA B. | Reservación
Wet, Mice and broken door. Ask to fix never did it.CINNAMINSON H. | Overall Experience
The facility staff are awesome people to me and my family. They help me out when I forgot my key to my storage unit, They help me. Thank you so much Henrydorothy w. | Overall Experience
excellent servicejohn p. | Overall Experience
The staff here is truly exceptional! Everyone was friendly, helpful, and knowledgeable. I will definitely refer friends & family to this location!Danielle M. | Reservación
Great servicetyara c. | Overall Experience
Thank you . Good customer service.GUSTAVO A. | Overall Experience
A very stressful move was made effortless!kathleen m l. | Reservación
Good jobjohn p. | Overall Experience
Great staff! Very helpful and courteous!denise l. | Reservación
Key fob access is a plus. Great staff. Highly recommend this facility.teresa p. | Overall Experience
I was so glad to find an opening at your facility!CATHY E. | Reservación
AMY WAS AMAZING AND SUPER HELPFUL!brooke t. | Overall Experience
We came to pickup our storage after a yes and rent was due on the 1st pickup on the 7th still had to pay a full month's rent .Levi V. | Overall Experience
PerfectSAL B. | Overall Experience
Servicios adicionales en esta ubicación
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