Customer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive

3,503 comentarios

878 Memorial Dr   Chicopee, MA 01020
(Rt 33)

(413) 593-5701

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(413) 593-5701

878 Memorial Dr
Chicopee, MA 01020
(Rt 33)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
5.0

I was supposed to pick up my uhaul in Amherst but the truck didn't arrive. I would have had a better experience if the truck could have been brought to the original location. As I was without a vehicle it was difficult to pick up the truck in a new location but luckily I was able to find a ride.

Anna D. 
Clasificación:
3.0

The window handle was broken and you had to giggle the key just right to start the truck.

Teresa R. 
Clasificación:
5.0

Nothing. It was a great experience.

Michael C. 
Clasificación:
5.0

Good prompt service

Matthew B. 
Clasificación:
5.0

TOOK THE TRUCK AND WHEN WE JUST BEFORE WE GOT TO SAY STREET IN WEST SPRINGFIELD MA. THE OIL LIGHT CAME ON I HAD TO PUT TWO AND HALF QUARTS OF OIL IN THE VEHICLE. THIS TRUCK IS OLD IT SHOULD BE TAKEN OUT OF THE FLEET

jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEDRO M. 
Clasificación:
4.0

Somewhat awkward to get into the lot.

thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

Nothing needs improvement, everything was excellent

Robert O. 
Clasificación:
5.0

El cliente no dejó un comentario.

NILKA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley O. 
Clasificación:
4.0

El cliente no dejó un comentario.

matthew F. 
Clasificación:
3.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
5.0

keep up the good work. I like it so much that I apply for the transfer driver I hope I get the opportunity

Jemme Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO C. 
Clasificación:
2.0

El cliente no dejó un comentario.

August B. 
Clasificación:
5.0

Very friendly and courteous

Peter H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Carmen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mingta Y. 
Clasificación:
5.0

Great customer service and fast. The employees were very polite and knowledgeable about their job. I definitely recommend this place and will rent from them any time with peace of mind.

Neftali G. 
Clasificación:
5.0

great staff, very helpful, my only location for all my moving and storage is Uhaul in Chicopee, Massachusetts

Carlos H. 
Clasificación:
3.0

The ladies there were very friendly and it was an easy drop off.

Angelica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

maximo M. 
Clasificación:
5.0

Customer service was great but equipment was horrible... truck Shakespeare and doesn't steer straight

SAMUEL R. 
Clasificación:
5.0

The girls were wonderful, very friendly polite staff keep it going!😊

DASIY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karie R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dario D. 
Clasificación:
5.0

The staff is the best.

Bryan M. 
Clasificación:
5.0

The driver of the van I reserved went out of his way to help me dispose of the boxes I wanted to get rid of.

Barbara Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanw O. 
Clasificación:
4.0

both people I dealt with were polite and helpful.

James M. 
Clasificación:
1.0

The handling is not good, the staff is not good I was cheated They charged me an incorrect amount 878 Memorial dr, Chicopee MA01020

balsam J. 
Clasificación:
5.0

The van was clean ,the staff was professional and knowledgeable.

mark C. 
Clasificación:
5.0

Everyone that I made contact with was friendly and knowledgeable of the product that I rented ! They took the the time to instruct me how to connect and disconnect the trailer and discussed the safety information. Very pleased!

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN W. 
Clasificación:
5.0

The service representative was excellent she had everything ready for me and quick very friendly or knowledgeable thank you very much

Richard M. 
Clasificación:
3.0

Argumentative l, kept offering excuses to me when I told employees of my problems. Very dismissive. Basically told employee please stop with the excuses and check me out please.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Outstanding customer service

louis B. 
Clasificación:
5.0

Great staff support at the facility from Manuel and the rep who was there upon return. Nice people!

Glenn B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jennifer O. 
Clasificación:
1.0

El cliente no dejó un comentario.

jorge S. 
Clasificación:
5.0

I have been going to this locaton for propane, and various supplies over the past ten years. I used the moving trucks when I moved in to my house 10 years ago and just used them moving out of that house after 10 years. The new owner is absolutely amazing and the staff does excellent job! Highly recommend this place to anyone needing help with moving.

Marc D. 
Clasificación:
1.0

From the first day I started talking to UHAUL all I have gotten are lies and deception from every body I have talked to! I thought buying a new car from a car dealer was one of the most traumatic things a person could do in life but they can't hold a candle to UHAUL! If I ever move again I know who I won't be calling. I owned a business for 30 years and never could have slept at night knowing I treated another person like UHAUL dose.

Daniel L. 
Clasificación:
5.0

starting with a 1/2 tank sucks - now you have to guess how much to put in - well i put way to much in and brought it back at almost 3/4 and i just lose that extra gas

edward C. 
Clasificación:
5.0

Super service from beginning to end.

Christine O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

Exceptional service every time Luz is always amazing!

Jay P. 
Clasificación:
5.0

I did have water damage to seven boxes of books that were in the back of the truck. I have photographs of water and saturated boxes. Will you inform me on how to file an insurance claim. Gracias

Paula L. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott D. 
Clasificación:
5.0

Excellent customer service!!

Jay P. 
Clasificación:
5.0

Exceptional service,friendly staff, highly recommend!!!

Jay P. 
Clasificación:
5.0

excellent great people great equipment friendly and helpful

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James U. 
Clasificación:
5.0

Truck was very clean and well maintained. Best U-Haul location I have experienced.

Leonardo M. 
Clasificación:
3.0

The girl there that took care of me was fantastic, however not strong enough to give proper assistance, not her fault, drop off in South Portland, Maine was fantastic, great guy, great help,

Richard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ammie B. 
Clasificación:
4.0

Luz was a great help !

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
3.0

Hello, The staff at this location were great. My only comments would be to let the customer know a ramp is not included with the smaller truck. I realize it may have been in the fine print but I guess most people assume as I did a ramp comes with the trucks. It's a moving truck. Hard to move heavy items with no ramp. I am very surprised at this. Also, the sun visor on the driver side was broken and just hanging/dangling down. I was able to push it to the left and out of the way but was unable to use it to block the sun while driving. Gracias

Michelle O. 
Clasificación:
3.0

So, I reserve a trailer at a location close to me, 15 minutes away, four days before I plan to pick it up, but it's not till 24 hours before the pick up i'm informed I'll need to pick up the trailer 45 minutes away -- next time I'll look for another source for a trailer -- really not very happy with the scheduling and failure to have the trailer anywhere close to where I'd expected it.

Dan C. 
Clasificación:
3.0

JOVAN SANCHEZ is a rude young man. I asked if he was using his personal phone to take photo of my license, He said yes, they wouldn't let me keep your info, I said with all the fraud on Sr. I can't be to careful. He was mumbling and I said not to be rude you represent this company.

cheryl H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAURICE T. 
Clasificación:
3.0

El cliente no dejó un comentario.

marie G. 
Clasificación:
4.0

Needs better customer service other then that the uhaul was clean and they had plenty to choose from.

Kayla D. 
Clasificación:
5.0

Highly recommend it.

ELIUT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETICIA D. 
Clasificación:
5.0

Moving an entire household by myself, I was naturally very frazzled. Luz was an amazing help every step of the way and I could not have done it without her. I was so impressed that I'm actually filling out this survey which I never do.

STEVEN B. 
Clasificación:
5.0

Luz was amazing. We were having an awful morning when our reservation to pickup a moving truck in Brimfield, Ma fell through. Luz was so incredibly nice to deal with after we changed our reservation to Chicopee, Ma. Excellent customer service!!!

CAROL J. 
Clasificación:
5.0

It was a great experience. Thank you

LYNN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

George L. 
Clasificación:
1.0

Nothing was explained properly. I think the young man who was told by the manager to do the transaction, was nice he just didn't explain everything. So when I came to return the truck the online said one thing and the manager said another. The truck broke down and had to call roadside assistance. The manager was not understanding, that I never received the email to tell me to take pictures of the truck before I took it and the employee who helped me never explained that, so I was charged extra. Overall just not the best experience with this site.

DANIELLE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcia G. 
Clasificación:
5.0

Friendly prompt service Luz was amazing

SARA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacie C. 
Clasificación:
5.0

Great service

CARLOS B. 
Clasificación:
2.0

had to clean my own windshield, cab smelled like smoke, when I entered the office your employee was talking on his cell phone. No acknowledgement of my presents, returning the pick up truck after traveling 26 miles i was charged $9.50 for two gallons of gas. when I questioned the charge I was told the gauge was not quite on the line, they said they round up . you shouold consider reviewing your policy and trucks with better gas mileage,

JOSEPH M. 
Clasificación:
1.0

Do not charge a customer twice! That could be their last dime. Now I have to wait probably a week to be reimbursed for something that shouldn't have happened in the first place.

SPURLIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor M. 
Clasificación:
4.0

If U-Haul wants to offer contactless vehicle pickup because of the pandemic, they really shouldn't mandate that customers upload a photograph of their face to a "facial recognition database." That's insane and a wild invasion of privacy. There has to be a better way.

BENJAMIN H. 
Clasificación:
5.0

Absolutely nothing!

DENISE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA F. 
Clasificación:
4.0

There was a mixup with the reservation.. sent us to WestSpringfield, only to be sent back to Chicopee. However, staff worked to get out it straightened out, and after that all was fine.

Sarah F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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