Customer Reviews for U-Haul Moving & Storage of Cheektowaga

1251 comentarios

565 Ludwig Ave   Cheektowaga, NY 14227
(@ Broadway)

(716) 892-3333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(716) 892-3333

565 Ludwig Ave
Cheektowaga, NY 14227
(@ Broadway)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Anthony L.  |  First Impressions 
Clasificación:
3.0

To make your service better and more appreciate, you should reimburse costumers for extra gasoline left in vehicles … Same way you charge costumers for gasoline! ($4.00+) /gallon To being fear is good for business!

Vladimir A. 
Clasificación:
4.0

Bigger parking lot so customers can leave their car if needed until they cone back with the Uhaul.

Chris M. 
Clasificación:
5.0

Dave L was super nice, friendly, personable. Thanks Dave!

heidi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danelly R.  |  Overall Experience 
Clasificación:
5.0

Jennifer and Dave were a great help.

Twan E.  |  Overall Experience 
Clasificación:
2.0

Ok first of all when she asked about many miles we would he said about 100 she says well if ur in town u won't need more than 50 but it gave us a hundred..she was snotty and rude I called for the address and she had to ask my husband if it ok to give me the address and when I answered a guestion she asked she turn to him and acted like I'm not talking to u ..we had it over night when he called to tell them we would be maybe 10 min late he was so rude and told him he had people waiting on it we weren't 5 min late. So he tells us we went 3 miles over the hundred we were giving she charged us almost 100 dollars I said for 3 miles she came out from behind that counter she said. I told u u were only getting 50 miles I'm 60 yrs old and I let her have it. I will never go there again and I will put all over my Facebook page to everyone I know never to go there so we got charged 55 dollars and 90 dollar when we brought it back for a van over night. Also my husband walked out behind him when he went to make sure it was and he turned around and told him go back to the office and stay there they are so ignorant I will never go there again

Jeffrey T. 
Clasificación:
2.0

When picked up the worker inside was rude. Also I have been falsely accused of damaging the van I rented.

Matthew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
1.0

We pick up weekly from uhaul for a non-profit to distribute day old bread and produce. We changed from one location to another to limit the miles we were driving. The manager at the store was unhelpful and rude. The app wouldn't work, which happens ALL the time. When I asked for her help she set the pick up time earlier. Then that wouldn't work, and then she started yelling at me. We needed the rental to do our business, but I won't be returning to that location.

Sara C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monica E. 
Clasificación:
5.0

Gracias

Keith S. 
Clasificación:
5.0

n/a

David W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisha J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william A. 
Clasificación:
2.0

There was a very small sign on the door that said if your uhaul doesn't fit in a parking space to park on the street which you can't really see in the uhaul. Smaller uhauls were parked in the bigger parking spaces making it hard to maneuver around in a tiny parking lot with a 20ft. truck.

George E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryJane M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakeyla C.  |  Overall Experience 
Clasificación:
5.0

Great, hardworking staff. Always helpful with me!

KEVIN C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hosameldin Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley K. 
Clasificación:
5.0

It was very easy to access and the time I had my things in storage , everything was fine and not messed with or dirty.

VICKI C.  |  Overall Experience 
Clasificación:
1.0

Women working the desk didn't inform me about the walk around link being sent to my phone. She didn't offer to check the van with me when we went outside. And when i returned charged me for damage to the front bumper. I know I didn't hit anything and am being scammed out of $500.

Jason P. 
Clasificación:
5.0

The only problem I had was the fuel was not full like the attendant said it was and marked it on paper work as it was 1/4 a tank lower than marked and cost me $15 dollars more to fill truck up than I actually used fuel wise

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

Great pickup experience from the store perspective. Uhaul app was a little slow. Had to resubmit driver pic w/o mask. Clearer driver pic instructions and some performance improvements to the app would help.

Eric J. 
Clasificación:
5.0

I was impressed on fast I got the reservations and how clean the truck was. We are going to use U-Haul again.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MIchelle A. 
Clasificación:
4.0

Great staff

kenneth l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zuri W. 
Clasificación:
1.0

The manager, Dave, at this location is attempting to scam me out of $309 for damages I did not cause. He is a scammer and he has probably victimized many uhaul customers. This is going to be sent to the NYS attorney generals office. I'm also going to stop payment for the amount charged due to damage I did not cause.

Kristina S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shontavia P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

vu N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

Everything went smoothly at this location. Had problems getting from other locations, even though I had reservations for the rental.

Luis C. 
Clasificación:
5.0

Someone called early out to tell us the vehicle we requested online wasn't available, and gave us options. Very helpful.

Treveon H. 
Clasificación:
4.0

I have to say, the girl who works at this location is super friendly. She made my vehicle return super easy and nice. I would definitely come back to this location just because of her. Gracias.

John S. 
Clasificación:
5.0

This facility is clean and well maintained. The staff on hand were very accommodating and professional. I highly recommend this u-haul facility.

Ryan M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara D. 
Clasificación:
4.0

Took me half hour to get through the phone check in with three photographs and the form being long. My phone was slow. I should have done it at home with faster internet connection.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenlyn C. 
Clasificación:
5.0

I was really happy to go back and have a conversation with David and clear things up. David was very polite, professional, understanding and courteous. This is my new fave location.

Milagros G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory P. 
Clasificación:
4.0

Let customers know to use uhaul WiFi as the phone check in process was extremely painful. Each button took several minutes to load. Another recommendation is to credit accounts when customers overfill gas.

Terica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gerald k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo S. 
Clasificación:
5.0

Friendly and helpful staff. Simple process. Uhaul has only been getting better over the recent years.

John R. 
Clasificación:
5.0

Professional and friendly.

Darryl M.  |  Overall Experience 
Clasificación:
5.0

Sorry the only problem I had was the drop off box. It was not big enough for placing keys in there.

Sonya G. 
Clasificación:
3.0

The guy accepting the vehicle returns was rude.

Chelsea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob E. 
Clasificación:
5.0

El cliente no dejó un comentario.

monique m.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathie G.  |  Overall Experience 
Clasificación:
3.0

The initial cost of using the van seemed good in the beginning, but with all the added fees it was not necessarily a cost-effective choice. I will be searching for other alternatives in the future.

William C. 
Clasificación:
5.0

Jenn is the bomb

Gerald K. 
Clasificación:
3.0

Trying to contact the store while having a rental needs to be worked on if your running late or need an extension it's hard to get through to them by phone. Only issue I've had everytime I rent a van 3 times in the last 2 months. Funny when your tryin to place a reservation they answer right away though

Charles C. 
Clasificación:
5.0

The staff and manager were great. Check in was easy, getting a unit was easy too.

RYAN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
5.0

Customer service was pleasant and helpful. Truck was ready on time. Excellent value in truck rentals. This is the only place I have and will come for box truck rental.

David P. 
Clasificación:
5.0

The staff was always friendly and the place was always clean I appreciated the monthly text reminders.

Dino C.  |  Overall Experience 
Clasificación:
1.0

Your worker was rude and it was a older man I for got his name

Robin S. 
Clasificación:
5.0

Give more details about mobile pick-up option before getting there. Process was smooth but wish I knew more about what I needed to do on my own beforehand, Besides that, everything else was great.

Logan N. 
Clasificación:
3.0

The clerk was rude

Linda O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Helena T. 
Clasificación:
5.0

Everyone was very helpful, got a Veterans discount that was much appreciated.

Martin B. 
Clasificación:
3.0

The location is not the issue its the staff. The young lady is generally nice but you have to watch Dave. This is my 2nd issue with him the first resulting in uhaul having to give me a $40 credit. I reserved another truck and upon beginning process jean informed me a henessey bottle was left in a prior truck. Firstly, I don't drink henessey nor drink for that matter she stated upon cleaning Dave found it lodged in a well. Does anyone know the cost of henessey? EXACTLY and if i did drink trust me id never leave an almost full bottle. Well she said it was a warning; warning? I surely didn't like that verbiage i will be reaching out to corporate as well and then even if 1 has liquor and there arent any tickets, driving drunk and? Surely was not happy about this pickup and if it is an attempt for me not to utilize the location they're wasting their time ya have to rise a lil earlier than that to intimidate this MELANATED QUEEN...now im sure you understand.

Keeysha A. 
Clasificación:
1.0

Terrible experience all the way around

Brittany Y.  |  First Impressions 
Clasificación:
1.0

I reserved a uhaul truck, dolly and storage unit..none of which were available except the truck. Poor customer service..office was hot and muggy..there was a uhaul truck blocking the customer parking spots..the cashier said oh well hes painting...

Brittany Y. 
Clasificación:
4.0

This unit which was rented was a good location a corner unit, staff helpful, manager had a great demeaner, and always had a smile, very helpful. if needed in the future i would rent again at this location.

GREGORY F.  |  Overall Experience 
Clasificación:
4.0

The staff was very friendly and helpful. I would give 5 stars but the online experience was not exactly the easiest, and the initial location I was renting from was closed(even though online said they were open and had limited quantities and that they would reach out if any issues were to come up...no call was received I had to call and wait for 30 min and drove to the wrong location to drive to the location that I ended up with.) pushing me out a bit. But the service I received from the two staff members definitely made the experience for me. Thank you to them for the excellent service

Ronald V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bruce J. 
Clasificación:
5.0

The staff was VERY helpful and asked questions about my storage needs to make sure I made the right choice

Brett S.  |  First Impressions 
Clasificación:
5.0

The whole experience there was great! The employee I worked with was on top of every detail. I will choose this location next time I need a Uhaul in that general area.

Ammon V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ashley P. 
Clasificación:
3.0

If the employ working at the time needs the truck later that day don't explain the self return process and explain I can do that if I go past the scheduled time, then rush me back because he realized the tricked was needed that day for someone else and once I got back tried to have me take it down the street to refuel to “save me money”. Id make sure if you're explained the self return process and get the confirmation email that we can actually do it.

Joshua F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
5.0

It was a good experience and I am grateful for the price and that it doesn't go up because of the pandemic, I also have access and for that I choose this location it just seems more professional than the others ones I've dealt with. thanks for asking.

Anconia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Adrianna V.  |  Overall Experience 
Clasificación:
5.0

Just like to mention that Dave was great! Very professional but very friendly and made our experience as smooth as possible. Best Regards Greg Ives

Greg I. 
Clasificación:
5.0

Really nothing, was clean, ready as promised, Great Job, keep up the great work. Thank You.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan K. 
Clasificación:
5.0

Add parking spaces for your vehicle when you pick up a truck.

Steven W. 
Clasificación:
5.0

Highly re commend this location for all your storage needs , friendly staff goes the extra mile to help you with any questions or concerns you may have. Always greet you with a smile . Top notch in my book.

Hank L.  |  Overall Experience 
Clasificación:
4.0

I had a very very good experience there. Jenn and Dave did everything in there power in any type of situation that came up. I just wanna say thank you to you both for making my experience with your company great. Stay blessed and safe to you both.

Anthony H.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect for a fast and efficient local move. Easy pickup and return with friendly customer service.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily M. 
Clasificación:
5.0

I rent multiple times a year. This was my first time using this location. It was by far the best experience I have ever had with any truck rental company.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary M.  |  Overall Experience 
Clasificación:
5.0

Thank you very much for keeping my property safe at your storage facility. Staff members went the extra mile with us, as it was a difficult time (3years) hope and pray that all the wonderful staff members will be blessed. GOD bless you and your family. From Teresa &George Toledo.

George T.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Carrie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karen R. 
Clasificación:
2.0

It wouldnt be a bad storage unit. Myself and a couple other people all feel the same.. Dave who works there has very poor people skills and needs serious training with dealing with customers..

jeff w.  |  Overall Experience 
Clasificación:
3.0

Jenn was very nice and helpful. For me location was convenient. I never used a storage facility before so I can't compare.

Debra G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian F. 
Clasificación:
5.0

Employee deserves a 6 pack o

Michael B. 
Clasificación:
5.0

Very friendly and helpful customer service associate!

KEVINCHARLES S. 
Clasificación:
4.0

The guy who cashed me out wasnt the friendliest guy he looked over tired and aggravated and was sarcastic yo a point .. not complaining just thought he might want to be a bit nicer

David H. 
Clasificación:
5.0

Keep your receptionist!: (the one who rented me the cargo van, 10/19/20)

John Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B.  |  Overall Experience 
Clasificación:
5.0

Jenn & Dave sure know how to run a storage facility! If you're looking for a safe and secure place to store your goods, then look no further! Thank you for your patronage! Stay Safe!

Tom T.  |  Overall Experience 
Clasificación:
3.0

The only real negative was their was not garbage can or dumpster at this location to remove coffee cups, sandwich wrappers, etc from the truck upon return.

Steven B. 
Clasificación:
5.0

I can not think of one thing the people there were pleasant and eager to get me into a van and I was on my way. Thank you U-Haul for having such professionals and knowledgeable employees. ðŸ'ðŸ½ðŸ'ðŸ½ðŸ'ðŸ½

William B. 
Clasificación:
1.0

I didn't damage the fucking roof. Your process doesn't include the fucking roof so I never thought to examine the damn roof

Robert T. 
Clasificación:
3.0

When I went to return the truck the Uhaul employee wouldn't allow me to return the truck via the no contact web based program. He was definitely not friendly and very short with me. I will be going back to the Genesee Rd location.

Lisa G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly F. 
Clasificación:
3.0

The mobile check in experience felt extremely frustrating. I filled out all the info they asked for online the night before picking up the truck. Then, when I arrived, I had to take pictures of the front and back of my license, my face, had to have the mask and glasses off, so had to do it again, I had to have an alternate person or identification to rent, which I wasn't aware of before leaving the house. This seemed ridiculous to me. What if I hadn't had anyone else to put down who would answer their phone at that moment, when I was awaiting approval from head quarters to rent the truck. Do you see how complicated this can be, time consuming and frustrating? When I thought it was going to take about 10 min tops to get the truck and leave, and I had people waiting for me at the moving location, I had to figure this all out right then and there. It tools about an extra 10 min, so almost 20 min total to do this and felt extremely frustrating! Can you please streamline this! And, eliminate the extra additional contact or identification, or at least make this clear that you need this at least a day before someone rents! I mean, if someone doesn't answer the phone, then you're in a predicament! Please streamline this so it's easier for everyone! ðŸ'šðŸ¤-

Sarah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOLLY CRYSTAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoine D. 
Clasificación:
3.0

place is ok

jon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

Easy to rent and friendly staff

Carrie G. 
Clasificación:
4.0

Jen was very helpful she is a great addition to your team

David K. 
Clasificación:
5.0

Great people who run a great business!

Walter R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Faruk A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P. 
Clasificación:
5.0

Nothing. Everything was perfect.

William M. 
Clasificación:
5.0

The customers service was excellent. Well done

John I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
1.0

I went into the store to discuss charges and the employee at the Counter was EXTREMELY rude and treated me like I was an imbecile. I would never use this location ever again. And truthfully, for my next move I will not utilize Uhaul services again. Poor service! And your brakes are terrible on the Uhaul truck.

Kimberly B. 
Clasificación:
2.0

I didn't fill up the gas and I expect to pay a little bit cause I know you guys charge 3 something for gas but I was definitely over charged for gas and even the guys math didn't add up when we discussed the gallons I used. He claims I used 3+ gallons and I only drove 24 miles and when I looked it up uhauls go 10-12 miles per gallon it's just sad that he was that crooked and over charged me

Jacob K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

On August 22, 2020 When I went to drop off the transporter the young lady was very nice and professional and she guided me as I drove my car off the transporter. when I drop the truck off the gentleman that was there was very nice. However when I picked up my truck on August 21, 2020 that was the most unprofessional degrading customer experience I had, along with the next day the whole issue with my car and the transporter with manager Ryan was unacceptable. I filed a grievance and I've already filed a customer complaint with customer service case number 281830. I WOULD LIKE A FULL REFUND OF THE MONEY THAT I PAID OF $672.62.

April N. 
Clasificación:
5.0

Nothing. Always efficient and professional.

Elisse A. 
Clasificación:
4.0

Jennifer was great , very polite and helpful !

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

mary M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marlene g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimmoy C.  |  First Impressions 
Clasificación:
5.0

Made a reservation on Saturday, showed up as planned on Sunday and staff was extremely helpful in processing our storage unit and getting us on our way.

Michael S.  |  First Impressions 
Clasificación:
5.0

I was very pleased at Tony experience at UHaul and the man who took care of me was very courteous and was very friendly and professional.

VICKI C.  |  First Impressions 
Clasificación:
5.0

I had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move

Michael b.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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