El cliente no dejó un comentario.
Jesse D.
Customer Reviews for U-Haul Moving & Storage of Cheektowaga
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
First time using online process. A little frustrating at times but managed to make it through. Navigation could be made more user friendly.
Melvin D. | Online Move InIt was a bit confusing as we didn't expect no one at the location. We couldn't get the lock to open, but thankfully Dave from the West Seneca store called and assisted us. He was very helpful. The app pickup seems nice, but for 1st timers, its not easy and was unexpected. Next time we need to rent 1 though we'll know what to do.
David S.The storage facility helped out when I really needed it. Gracias
Paul Y. | Overall ExperienceHonestly, I feel like I was treated like a child when I walked through the door. I had accidentally pulled into the drop off zone, and was told to move my car (that is fine) then I was told that I wasn't going to get any service until I moved my car. I hadn't even had a moment to walk out. I'm tired of paying money to be spoken to like a child. Also, your return 24/7 system is a slap in the face to costumers who have always returned their trucks, to be greeted by someone to look it over. Now I have to do your job, and if I don't, you charge me? $20 Convenience fee? That is ridiculous. I checked my own van in. Normally I don't write reviews but I'm tellin' ya, moving is stressful enough. This process shouldn't be stressful.
John S.Our check in agent worked around the issues and made it work for us - good job!
Donald, C. H. | Overall ExperienceDidn't get equipment
Fathiya M.The man that rented us the truck was amazing. He took his time and answered any questions we had. Amazing customer service.
Alexander S.The truck handled horribly the front end was very loose and wandered all over the road. Apart from that the truck was ok but it was a hassle trying to get the keys from the lockbox that system could use some work.
Dave B.It was all great
curtris L.2 things: 1. Everything was great. I would respectfully ask that Customer Services Reps (at this site) SPEAK........MORE......SLOWLY.....AND....CAREFULLY so that those of us who are ......"Chronologically Gifted", i.e,.OLD! (and also hard of hearing) can understand what they're saying. "Very easy to self-check out....."---NO, it wasn't so easy, actually. OF COURSE! when you know how to do something and/or have done it before, sure, ANYTHING'S easy. I DID manage to figure it out and DID "self-check out". I'm just asking for a LITTLE MORE clarity and patience. EVERYTHING ABOUT the actual rental, the price, the location, the quality of the equipment, etc. was ALL EXCELLENT. 2. It's nearly impossible to call THIS ACTUAL SITE. I have rented here several times, and talking to the personnel AT THIS SITE has always been clear; easy to understand. I'd much rather talk to someone local than to someone in Phoenix, Idaho, or Oklahoma (all places that answered the phone when I finally got connected to a live person). THANK YOU again for doing this great business.
JOHN Y.Jenn and Dave deserve recognition for the job they do. There are numerous moving and storage businesses in the area, but your company has two phenomenal employees and I recommend your Ludwig Ave. (Cheektowaga) location to all of my friends and colleagues because of them.
KYLE R. | Overall ExperienceAll experience here great. Clean vehicle, professionally done by helpful personnel, very, very ......."easy"......... "......." = well, for an old timer, it was a bit of a challenge. My only problems (and they were minor ones) were: 1. It takes "forever" to get someone to answer the phone. I'd much rather talk to someone AT THIS LOCATION, with whom I've had very, very good experiences before. When you call, you're (eventually--could be a 30 minute wait on hold....) usually talking to someone in Utah, Ohio, Montana,........etc. 2. I wish that the explanation of ALL the requirements could have been handled A LITTLE MORE SLOWLY. I didn't understand much of what was said; I just trusted the people talking to me AT THIS SITE. They were very helpful AT THIS SITE. Thank you!, and I will definitely rent FROM THIS SITE again.
JOHN Y.The girl who helped me was awesome. The man who took the van back today was beyond rude! I have two things to return and he was so rude I left with them. I would never ever rent there again!! Never! Even my son who came to pick me up said wow he was rude! Crappy customer service equals no customers!
Eileen M.The only complaint was the inability to use the deposit credit cardfor the final check out.
LEONARD K.New truck and easy transaction made this a perfect rental. Gold star for the staff.
Rex K.Location was fine. Had a very hard time taking a photo with the app of the odometer
Joseph S.I had a terrible experience with U-Haul during this most recent renting. I went to two locations, truck I rented wasn't at either, I was told I would be refunded but that never happened. Then the movers I found thru U-Haul destroyed all my stuff, causing over $5000 in damages. I am not happy with my experience at all.
Ashley D.I have no complaints, everything was clean and on point at this location. I will continue to drive a little further to get a clean truck and great customer service. Thank you. To the young lady that waited on me and the same with the gentleman that greeted me outside to finalize my rental.
Lisa T.Give some form of grace period time. Moved a recently deceased relative apt furnishings into storage. Was running late back with truck. Due back at 10am got back at 12 noon. Was charged another WHOLE DAY of rental, dolly and insurance. No prorated fee or anything. The sad part is I wasn't even finished. If I knew they were gonna charge ALL this extra $$ I could of continued to clean out apt. SUCH A RIP OFF !!
Alisa W.They charged me a cleaning fee after i swept the truck out and sent a picture and they have not returned my call back
tymica A.Our 1st location did not have a truck so we had to come here. The lady at desk was very nice. But, we were charged a gas service fee and a gas fee even though we returned it at a quarter tank which was what we got it as. That's $64 extra dollars that we were OVERCHARGED. We also had issues with checking it in. It kept telling us our mileage was lower than when we left, which, obviously, it wasnt. We had to wait over an hour, at 10pm, for a rep to call us back so we could check it in and not getcharged for that also. Luckily that was taken care of eventually. We will most likely not be using uhaul again. Very disappointed in having to drive to another location to begin with and then being overcharged by $64.
Vicki C.Dave was incredibly helpful!
Michelle F. | First ImpressionsPleasant experience
Amyawa G. | First ImpressionsCalled customer service about hours of location and they gave misinformation.
Colleen R.Warm and knowledgeable
Patricia B.Everyone was super friendly at Uhaul, from the phone call to make a reservation, to the pick-up at the local location. Very refreshing customer service. Thank you!!
Tracy M.Equipment was good. Someone before me left cigarettes in the ashtray and the employee tried to blame me for it when I was unaware that the truck even had an ashtray. He also tried to tell me that I drove double the miles than I actually did and my bill was going to be double because of it. I highly recommend using the mobile options at this location to avoid having to interact the employees.
Dillon G.The lady parking the trucks was very nice and super helpful but the app was horrible, barely any service there, after I checked in and went through the process to pay I never received a lockbox code and had to try and call the U-Haul customer service. When I called it said use the app. Tried to contact someone using the app but was unable to reach anyone. It was overall a bad experience and annoying. The cab of the vehicle smelled like someone left something rotting in there.
Melanie M.All good
Calvin B.Nothing you awesome to work with
Erik H.I was told that you were open until 7 when I made the reservations. I was also told I would have a ramp...I got there at 6. It took 2 hours to be able to get my truck. Thank goodness for the patience of the rep that assisted me at live verifications. Then - I didn't have a ramp. Very poor rating from me. I wish a manager would call me at 716-445-7004
Tara M.Rental process was easy. Use of truck fulfilled all my requirements. Cannot think of anything right now to improve process.
Louis M.Jennifer and Dave are always friendly, professional, knowledgeable, and ready to assist. They are an assett to your business. Thank you! One concern i had was no rock salt when there was ice from snow. Unfortunately, I moved out in January. Between the snow we've had and frigid temperatures, we had to be extremely cautious.
MaryJane M. | Overall ExperienceShould have a store member available at all times, When I returned to drop off my rental, there was a sign on the door saying “back in storage unit right now back in 15 minutes. I only waited 10 minutes for someone to return. But would be helpful to have someone there at all times so customers don't have to wait.
Donald M.No prior experience with Uhaul to rate above Average, however no complaints.
tina B.Everything went well, couldn't move the side mirror tho, hard to see out of it, otherwise good experience
Gregg F.No parking at all
Ahmed C.I arrived at the location at 6:45am for my 7 am online pickup. As I attempted to utilize the online pickup option thru safari and they the app I was disconnected after numerous attempts with a system error message. I called the local number provided on the site and waited on hold for 27 min and was advised by a customer service rep that the issue was corrected and to try again. I made numerous attempts after that call and received the same error message. I then attempted to call and was placed on hold for 58 min. During that time a uhaul employee arrived at this location at approximately 8:20am. I approached the employee as he entreated the building and advised him that I have been at this location for the past 1 1/2 hours attempting to secure the truck thru the online option. His response was “how is that my problem? It's not 9 o'clock “as he proceeded into the building. At 9 am I was able to secure a truck after 2hours and 15 min of horrible customer service. I have used uhaul in the past and have never had such a horrible and unprofessional experience. I am hoping that by bringing this to your attention you will be able to address the unprofessional customer service that I received. Thank You Jason Lanning
Jason L.Was there for years. Great staff very friendly and professional. Always greeted with a smile and hello
Jo S. | Overall ExperienceThey women that was working at the location was very friendly and professional.
James B.My experiance was bad enough that I'm getting my lawyer involved . That's all that needs to be said.
KEVINDEFERN K.Easy pick up and return. Great van at a great price. Thanks.
Mark C.Dave is an alright guy; he actually does have a personality lol smooth transaction even approaching closing time.
Keeysha A.Friendly staff. I need a late gate access once due to a late flight. They were helpful and made it happen. The only negative is not enjoyable walking thru weeds to get to my vehicle's exterior parking spot.
eric n. | Overall ExperienceMore helpful to the customer who has a true problem with getting his car out of storage so we can transport to Phoinix Az
Jim M. | Overall ExperienceAlthough the vehicle selection can be a little limited at times, they typically have some sort of alternative or will let you know if the equipment you need is not available.
Christopher R.Great service. Easy to extend rental online. Very pleased. Thank you
Gary F.Absolutely nothing. The girl who take care of us was fantastic. Very knowleable, friendly and had a infectious smile. Someone your company should consider for bigger things. A real asset. Keep up the good work. Will definitely use this location in the future.
David L.more parking space for customers
Calvin W.ready at the requested time helpful staff
David H.Excellent staff interaction
Lara K.everything went perfect, you did everything to make it easy for me except come load and unload the truck. thanks.
Steven M.Jenn and Dave are great, at Cheektowaga location . The Manager Jenn is Awesome! She is very pro-active and quick to respond to resolving any issues or questions I might have. She is always very professional, personable, an all around great person, who prides herself on giving excellent customer service. As a result I highly recommend U-Haul.
NICOLE H. | First ImpressionsNothing to do with this location but I booked a truck online at another location and received a confirmation number. When I arrived I was told they were fully booked and had nothing for me. He did go out of his way to book me one at Ludwig. No complaints about staff, just the online booking site.
Ruth O.Worst customer service
Francesca P.UHAUL PROVIDES EXCELLENT EQUIPMENT AT A GREAT PRICE.
Mark B.Ninguno
Scott S.Jennifer and Dave were a great help.
Twan E. | Overall Experiencen/a
David W. | First ImpressionsGreat, hardworking staff. Always helpful with me!
KEVIN C. | Overall ExperienceIt was very easy to access and the time I had my things in storage , everything was fine and not messed with or dirty.
VICKI C. | Overall ExperienceGreat staff
kenneth l. | Overall ExperienceThis facility is clean and well maintained. The staff on hand were very accommodating and professional. I highly recommend this u-haul facility.
Ryan M. | First ImpressionsI was really happy to go back and have a conversation with David and clear things up. David was very polite, professional, understanding and courteous. This is my new fave location.
Milagros G. | Overall ExperienceProfessional and friendly.
Darryl M. | Overall ExperienceThe staff and manager were great. Check in was easy, getting a unit was easy too.
RYAN G. | First ImpressionsThe staff was always friendly and the place was always clean I appreciated the monthly text reminders.
Dino C. | Overall ExperienceThe clerk was rude
Linda O. | Online Move InTerrible experience all the way around
Brittany Y. | First ImpressionsThis unit which was rented was a good location a corner unit, staff helpful, manager had a great demeaner, and always had a smile, very helpful. if needed in the future i would rent again at this location.
GREGORY F. | Overall ExperienceThe staff was VERY helpful and asked questions about my storage needs to make sure I made the right choice
Brett S. | First ImpressionsIt was a good experience and I am grateful for the price and that it doesn't go up because of the pandemic, I also have access and for that I choose this location it just seems more professional than the others ones I've dealt with. thanks for asking.
Anconia B. | First ImpressionsHighly re commend this location for all your storage needs , friendly staff goes the extra mile to help you with any questions or concerns you may have. Always greet you with a smile . Top notch in my book.
Hank L. | Overall ExperienceI had a very very good experience there. Jenn and Dave did everything in there power in any type of situation that came up. I just wanna say thank you to you both for making my experience with your company great. Stay blessed and safe to you both.
Anthony H. | Overall ExperienceThank you very much for keeping my property safe at your storage facility. Staff members went the extra mile with us, as it was a difficult time (3years) hope and pray that all the wonderful staff members will be blessed. GOD bless you and your family. From Teresa &George Toledo.
George T. | Overall ExperienceIt wouldnt be a bad storage unit. Myself and a couple other people all feel the same.. Dave who works there has very poor people skills and needs serious training with dealing with customers..
jeff w. | Overall ExperienceJenn was very nice and helpful. For me location was convenient. I never used a storage facility before so I can't compare.
Debra G. | Overall ExperienceJenn & Dave sure know how to run a storage facility! If you're looking for a safe and secure place to store your goods, then look no further! Thank you for your patronage! Stay Safe!
Tom T. | Overall ExperienceThere is a guy named David Lewandowski who works there he drives a black truck. He is very racist And RUDE. I have made Several reports of him Harassing me Even calling the police and He still is employed! He also made racist remarks and comments to me(he lucky I didn't slap the s**t out Of him then I would b in jail!) Uhaul on Broadway in Cheektowaga N.Y.!!!! Terrible service would NEVER recommend -Precious
Shavonna W. | Overall ExperienceI thought it was 24 hour access before. I hope it could go back to that as I drove there for nothing last night with a bunch of stuff and sadly couldn't get in. But the staff are amazing! So that balances it but I do wish there was 24 hr access!
Tracy L. | First ImpressionsThe team was extremely helpful with regards to both the storage and truck rental. I would highly recommend this location.
Claire F. | Overall ExperienceGreat service!!
Terri T. | First ImpressionsIt really sucks
Dori W. | Overall ExperienceMade a reservation on Saturday, showed up as planned on Sunday and staff was extremely helpful in processing our storage unit and getting us on our way.
Michael S. | First ImpressionsI was very happy with the service at this location. Everyone I spoke to was always very kind and helpful. The ONLY issue I had was the lock I originally had on the unit rusted so bad I couldnt get it open. An employee came out to help, which wasnt easy for them either even after spraying a couple different things on it. It finally did open but I HAD to PURCHASE another lock. I felt this was unfair as I BOUGHT THE ORIGINAL LOCK FROM YOU...that store! It wasnt my fault that happened and could not be used. I felt the store should have replaced it as it was U Hauls reccommended lock sold in yoiur store. If I purchased a lock elsewhere or brought one in I would have felt differently. But I was told at time of purchase , that lock was the best. I believed, I purchased. The Lock malfunctions, and I had to Buy another. Not really fair. If you can refund me , I would greatly appreciate it. What am I going to do with a broken lock as I now have another? Other than that, A++ to the rest Thank you., Rhonda Pulaski S6torage Unit #114
rhonda p. | Overall ExperienceOther than the mice droppings in one of my boxes, the facility and staff was always great and respectful to me. Happy New Year
carolyn m. | Overall ExperienceI was very pleased at Tony experience at UHaul and the man who took care of me was very courteous and was very friendly and professional.
VICKI C. | First ImpressionsNo comments overall good service.
Marion R. | Overall ExperienceIt’s rat infested infestation I found many dead rats n my things.. Also my things were distributed by water damage
latiesha v. | Overall ExperienceVery accommodating,
Tina R. | Overall ExperienceI only came to the facility one time after I initially opened the unit. Everything was fine.
robin g. | Overall ExperienceOutstanding and I shall return
Gerald K. | Overall ExperienceVery happy at this U-Haul staff is great between Dave and Jen very nice very helpful
christina h. | Overall ExperienceI had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move
Michael b. | First ImpressionsI had put my car in this facility in 2017. Jenn the manager snd Dave were excellent to work with for the past 2years. I highly recommend this location for storage!
Edward b. | Overall ExperienceThis is the worst storage facility that i ever encountered besides the manager jen all the employees are rude if u rent a storage there make sure to check your bill they over charged me over $200
JOSE R. | Overall ExperienceI would like to thank the Manager and Dave for quality excellent customer service much thanks to the Manager she was excellent.
BARBARA D. | Overall ExperienceThe girl working there helped me with my lock procuring a torch to warm up my frozen lock. And she was polite and accommodating. Thank you. Scott
Scott W. | Overall ExperienceThe amount of mice poop was disgusting. I have to replace soo many of my things. Even brought one of the mice with me. 6 months of mice living in my stuff. Unbelievable.
Arianna M. | Overall ExperienceSuch great customer service at this location. The girl at the front desk was so nice and helpful. Made the whole process quick and efficient.
Nicole G. | First ImpressionsVery helpful
Lahni T. | First ImpressionsI will always recommend Uhaul for storage to Family/Friends. And if we need storage again in future Uhaul will definitely be the first choice because the rate was very reasonable and fair. Gracias
TRACY G. | Overall ExperienceJenn, Dave and staff did an amazing job with helping us when we were in a bind. Jenn is a fantastic manager and oversees the property very well. She is very professional and follows as promises. A++
Heather C. | Overall ExperienceAlways had moving trucks available
YOLANDA B. | Overall Experiencefriendly people you got working there
david m. | ReservaciónVary good experience
WILLIAM B. | Overall ExperienceThank You Jenn & Dave! It was pleasure being a customer for 1 year!
Twyla B. | Overall ExperienceKeep up the good work.
JAYETT P. | Overall ExperienceEasy to work with staff
Tyler H. | Overall ExperienceDoors were not operational. I could not access my unit. I asked the door to be fixed. My unit contents were removed and i was still charged for rental of an empty unit. I was not compensated for fees.
lynne f. | Overall ExperienceDavid was an awesome employee he knows how to treat customers he went above and beyond to turn my day around keep smiling your amazing David
Angie T. | Overall ExperiencePlan on pressing charges for u guys dubble charging my checking my account twice I will never use u again!🖕🏽
Kaylana T. | Overall ExperienceAll the staff were very nice and helpful, and also Jen the manager wonderful she keeps her clients very happy
christina h. | Overall ExperienceNeed to work with the customer more to try and solve there issues before selling their stuff.
Jessica K. | Overall ExperienceSucks
JENNIFER S. | Overall Experience