I have always been treated great at the store no complaints ever
Willyam P.Customer Reviews for U-Haul Moving & Storage of Chatsworth
Testimonials From Recent Customers
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As usual...exceptional customer service and prompt response to customer concerns and communication...Maria and Jeff always stand out professionally. In my opinion this causes the best in the business reputation...above the others.
ROGNA C.I've been using this location for years never had a problem easy to work with and they gets you on your way when you need to be getting on your way
harry W.Person who gave me truck said gas.was between 1/8 and 3/16. I brought truck back just below 1/4 and was charged for fuel. Check in person said trucks don't leave with less than 1/4 tank even though fuel was marked from 1/8 to 1/4 on original paperwork
john V.The best customer service the staff is always nice and helpful
Tracey P.The gentlemen that checked us back in was AMAZING and took the time to explain it all to us which was very helpful and made the experience better then expected. THANK YOU
Wendy M.This location was not open at the time. Which was accomadating!
JULIAN L.Customer service people were freindly. The separation of customer and employee by forcing to use the phone online check in without the option for the employee to check you into the truck bad. Twenty minutes sitting on my phone waiting for approval while the person helping was calling a number to find out why it's taking so long rediculous.
Amanda Y.Sign in through online is cumbersome and takes too long. I've rented from Uhaul all of my adult life, and if not for your dedicated and patient employees at the Chatsworth facility, I would take my business elsewhere
Mark M.One of employee was one of the best most professional one ive came upon ..had an issue with my Subarban and he took the time to help me out ..very hard worker ..very smart ..fast problem solver
Danny S.All good.
Farnoosh J.longer time on Sundays
Julian A.Very respectful
Sinh Van N.Understaffed poor customer service. Sad.
ed R.Necesita mas mantenimiento todos los camiones tube un priblema de antifreeze con una camioneta pero todo salio bien gracias
JAIME A.Best service out of all of the San Fernando Valley locations.. Ask for Maria, she's awesome.
Rob F.Good fast service
Jay R.Never received a final receipt.
Robert N.Bill Y. went above and beyond in helping me with my rental. I will be doing all my rentals through Bill and Uhaul.
Daniel G.Bill was great. I told him I needed the truck until noon on my return date. Her was great and let me know that wouldn't be a problem just contact the return site the day of return. He was great what is not cool is that U-Haul is now trying to charge me for and extra day!!! Even after I called the return site and they also told me it was not a problem!!! And I returned with the exact amount of gas I recieved and U-Haul is trying to charge me gas!!!!!
Jessica B.Always great customer service very much appreciated
Diana T.Customer service in Chatsworth not good, gave my dolly tgat was reserved and pay for to someone else , didn't have another one available In Emerald Bay,
Bruno D.I spent about 20 minutes going around the truck examining it to record all the dents and scrapes to avoid being accused of them being my fault. Also, there was only a few parking spots for customers, but dozens for trucks. However, those isn't clearly marked, and an employee yelled at me for parking in a truck spot. When I pointed out that the few customer spots were filled, he continued to be very rude and told me to leave.
Douglas J.The employee that help me was very nice n he explained everything to me very helpful
Norma A. | First ImpressionsStaff always friendly and helpful
Guillermo A.The truck was loud and pulled to the right. Otherwise everything was fine. The staff at the location were very helpful and friendly. The check in and return process were easy.
Milad G.All workers very exceptionally nice to talk to and service was great. sometimes was a longer wait, like picking up the reserved truck.
Nadia H.We requested equipment that wasn't available at the location I was rescheduled by uhaul to. So we drove further out of our way, and didn't get everything we needed.
Christine V.Nothing at all my experience was great no issues
Jesus V.Very impressed. staff was friendly, rates were decent, everything was clean and instructions for pick up and drop off were easy to understand.
Michael T.Computer system started over a few times kept me there for longer than I should have been. Have a ticket system so everyone know there spot in line.
CHRISTOPHER S.I've used you guys for 2 moves this year and had great experiences with all aspects
sally m. | Overall ExperienceVery helpful and very good customer service. I initially had it booked through the nearby gas station, name unknown, but that guy at the gas station was an idiot. The people that worked at the place on Devonshire were very professional and helpful. I highly recommend them.
Andrew R.I had to wait a long time. They started driving the uhaul while we were inside folding blankets.
Romero K.N/a
ANDREW V.Can't think of a thing. Really good experience. ¡Gracias!
Michelle R.Best Uhaul location in the San Fernando Valley.
Rob F.I did an online reservation for Sat pickup in Oxnard, CA. I received a call on Thurs afternoon that I had to travel almost 60 miles to Chatworth. What a bait and switch. Cost me $60 plus tip to get an Uber driver to drive me to Chatworth plus my time. Not the issue of this location, is a UHaul issue. Also, was not told by this facility that the trucks do not exceed 75 mph. Very, very dangerous for highway driving.
Susan S.Make calling in a reservation,not a 20 Minute wait on the phone and have to hear all the U haul Commercials over and over again and not go to a call center.I rent 1 to.2 trucks a week from this location for the last 2/ 3 years.thank you.
ROBERT W.I dropped off the truck after hours. It was great having a key drop.
leonard B.The employee was very helpful and understanding.
Rick C.Easy pick up and drop off, couldn't be happier and will use this location whenever we need a rental again.
Alexander T.Maria Guerra has literally been the BEST employee I've ever dealt with at Uhaul over all the years my family, friends and I have rented Uhaul. She is amazing! Please promote her or give her an award or something, she honestly deserves it after how much she helped me out today
Rouzbeh B.Everything was so smooth! From reserving the truck and tow dolly to picking up the equipment. Corey, Maria and Freddy were AMAZING!!!
Pedro R.Staff was friendly and attentive. Transaction went smoothly
Janice G.Corey is really nice I appreciate your help! Gracias.
MEGAN M. | Overall ExperienceNo suggestions. Everything was good.
Eric M.Very well operated.
Jeffrey R.Everything went smooth and quick. I wouldn't need anything different.
Jeffrey R.I have been using this location almost 3 years ( 21326 Devonshire St Chatsworth, CA 91311) First 2 years it was perfect but last 2 times in 6 mounts I got serous problems with customer service then I got stuck without fuel on De Soto and Devonshire without out fuel and there were saying just go to the first gas station , so what there trying to explain someone stole gas from tank !!! Next time no talking with customer just giving paperwork and saying go to lot R 1 which is wasn't clear for me , I'm not uhale Employe but after this experience I understood that it's simple as shit !! This people are need to get fired as soon is it possible!!!! 2nd time they gave me for pickup paper work fuel was almost 3/4 but when I walked by my self to pickup my van and removed Sighn showing (19.95 -or 19.99 ) so u had to remove then go true paperwork !!! Then I find out what they gave me it doesn't Match !!! 50 gallons difference??? Are u fucking serious? 2 times fuel problem !!! If you can't get it then I know your fucking employees stilling your fuel and trying blame on customer
Sargis M.Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.
Tamell W. | Overall ExperienceThe store personnel are always professional and helpful. They're also personable and pleasant to deal with. What a great staff you have.
Debra S. | Overall ExperienceThe entire store location, access, individual service, and extra movers were great
Heidi L. | First ImpressionsExcellent services
DMITRII M. | First ImpressionsMuy buen precio
mariela T. | Online Move InI rented a storage unit was given an access code n unit number but was denied access
Rickey S. | Online Move InOverall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...
Beverly R. | Overall ExperienceAntonio is great, professional and super helpful. He made all transactions smooth and easy.
Wayne T. | First ImpressionsI want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!
Kevin T. | Overall Experiencethey were professional and very helful. They made the process.
Daniel S. | First Impressions.
Richard M. | Overall ExperienceThe service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!
cheryl s. | First ImpressionsWe have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!
mark w. | Overall ExperienceVery nice employees
Lydia P. | First ImpressionsStephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!
cheryl s. | Overall Experience