Comentarios de los clientes para U-Haul Moving & Storage of Chatsworth

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Chatsworth

Clasificación general:

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ZAZA M.
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El cliente no dejó un comentario.

LINDA S.
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William at the location was very accommodating and helpful when I checked out the truck. After that everything was down hill and a nightmare. Literally takes hours to get any help when your truck breaks down. They disconnected my call for roadside service 3 times after waiting 20 minutes each time. Big big communication problems. My trucks starter went out - had to sit and wait over 3 hours for a tow to my delivery location, then had to unload it myself since the movers I'd paid were already off the clock and went home. A nightmare all around. Roadside assistance is horrible. Sent out someone for a dead battery - when that wasn't it, told me to call roadside assistance AGAIN. Whenever their road side assistance doesn't work out they make you call it back in - none of their towing partners will call them because they know it will take an hour on hold. How do companies like this stay in business - they are horrible!!!

RONALD E.
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The car dollys on the lot we're not in the system and the process to fix that was almost impossible.

MARIA T.
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El cliente no dejó un comentario.

YGNACIO A.
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El cliente no dejó un comentario.

RAMOND C.
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El cliente no dejó un comentario.

Farbod P.
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El cliente no dejó un comentario.

JEROME N.
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Keep. up the good work.

Carin M.
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Smooth and easy check in and departure. We were informed of a minor issue with the vehicle that would not cause issues during our 250 mile round trip. No problems at all. The only difficulty was with the return app, which we needed to use because we returned the vehicle after hours. The app would not allow us to upload photos as requested and kept crashing. After a half an hour of trying, we took photos with our phone camera, dropped the keys in the box, and left.

Glen C.
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El cliente no dejó un comentario.

Jeff Z.
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El cliente no dejó un comentario.

KENNETH L.
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El cliente no dejó un comentario.

katherine H.
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The older man helping us was'nt sure about the type of contract we had, but a younger man came and clarified that it was a one-way rental, and that it did include 1 month of storage at the destination

Blake C.
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Was supposed to be charged $2XX for the rental got charged $ more than $400

MICHAEL W.
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El cliente no dejó un comentario.

Melody A.
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The truck broke down on us. It had rust on the rims of the tires and I almost asked for another truck, but figured they knew what they were doing. Next time I will question them if I don't feel comfortable.

Fernando T.
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El cliente no dejó un comentario.

Edwin M.
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El cliente no dejó un comentario.

CHRISTOPHER H.
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El cliente no dejó un comentario.

JOSE S.
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Availability of one way auto transport trailer for local use.

WAYNE M.
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Great staff and fast service. I would rent from this location again

JEFFREY D.
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more gas in the tank -- I only got <1/4 tank (~4 gallons). easier to find the tailgate release.

Jesse T.
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Quick and convenient, Ian was great help.

MICHAEL W.
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All was good, I will keep coming back to this location.

DAVID L.
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Checking out was easy Very nice young man who signed us out We never had to get out of our car

KIM T.
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El cliente no dejó un comentario.

RONALD H.
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I rented a motorcycle trailer. Motorcycle was a stock Harley dyna and it wouldn't go on the trailer. I rode the bike to Texas and attempted to load it, bottomed out, ramp was to steep. I couldn't find a curb that was accessible with the bike. I contacted a uhaul dealer in Gainesville, Texas and he was no help, just wanted more money to help me with the hitch. I didn't even bother going over there. I was on a time schedule and didn't feel like haggling with the guy. Ended up riding bike round trip Los Angeles to Texas and back. Used the trailer to haul miscellaneous lighting gear and other stuff.

Betty B.
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El cliente no dejó un comentario.

gary Z.
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Check-in and check-out we're easy. Was a good experience.

Sheila R.
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El cliente no dejó un comentario.

Robert H.
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I was moved locations because the one i booked didnt allow for check in via the app. Once i got to the new locations @8 am i found out that when it was booked my requested time wasnt correctly input and i neede to wait an hour

Quan H.
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The gentleman that assisted with drop off was very courteous and has great customer service attention!

THOMAS C.
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El cliente no dejó un comentario.

Mario L.
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Clean the cars and improve the online reservation. Have to mucho things to fill, is really annoying and at the end you need to repeat son parts of the process in the desk

Andrei G.
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El cliente no dejó un comentario.

Isaac P.
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El cliente no dejó un comentario.

Edith Q.
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Your vehicle seem dangerous at times , it showed the check engine a few times , the brakes must be checked. I didn't feel safe driving it . Please double check it !!! Service was excellent .

Frank P.
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Have more trucks. Ordered a truck at Simi to minimize mileage. Would have had about 40 miles at $1.19 per mile. Instead drove 90 miles. Even at the discounted rate of $0.69 per mile I ended up paying more (not to mention 5 gallons more in gas) due to uhaul not being able to honor the original reservation. Also had about two extra hours in drive time. Otherwise everything was good

SHUANGQUAN Z.
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El cliente no dejó un comentario.

MICHAEL R.
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i reserved a trailer online. when i got there i was told that trailer wasn't available. i asked about the "uhaul Guarantee" and i was told that because i made my reservation online i didn't qualify for that. i told him i saw it online when i made my reservation. i was told that didnt matter.

KURTIS H.
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I have rented from this location 3 or 4 times. By far the best U-Haul I have used. Friendly staff, good equipment, regular availability, and very accommodating. All U-Hauls should be run like this one.

Lindsay L.
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To be honest, I was really frustrated with the way UHAUL as a company handled business. I called the location over 20 times trying to speak to the manager about my contract and the issue I had with the rental upon return. There's no way I can get in touch with the location directly whereI booked/rented the trailer from. When you call the location, your calls get re-routed to the 800 number. It's beyond frustrating to not be able to speak directly to the location. The person that informed me of the proper sized trailer to book were not knowledgeable and I directed me to book a trailer that was too large for what I needed and only a round trip booking. I ended up spending a lot of money on that trailer because it was only available in a round trip rather than one way. When I returned the trailer, I left the contract open so we could discuss it. I called the 800 number because the only way to speak with the manager at the location I rented from was via a direct message that they can send him. I left Carl 3 direct messages via the 800 number that they sent him and he called me back once and when I left him more messages to speak to him, he never called me back. Overall I'm very disappointed with my whole experience.

KENNETH L.
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Very professional and very very kind, considerate and helpful. When left stranded by another rental UHaul Chatsworth Boys got me on the road again after a four hour meltdown of what was I going to do with a crew waiting and no truck. These guys sure came through for me at the last minute with a 20' footer!

Jay R.
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Good job

JOHN F.
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Jeff was incredibly knowledgeable and helpful Give him a raise

ZIAD R.
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El cliente no dejó un comentario.

Karen A.
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El cliente no dejó un comentario.

BRENNAN A.
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The staff that helped me was amazing and professional while making feel at home even though my reservation was at 7am which is not a time I'm ever awake so thank you to everyone for making my stressful day as smooth as possible.

EDWARD M.
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El cliente no dejó un comentario.

OCTAVIA L.
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Everything went perfect for us. THANK YOU!

WILFREDO A.
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Just commending your employees whom we forgot the name He worked last Friday october9 at 9 am and also Freddie who took care of us excellently when we returned 10 footer truck . They were both very courteous and answered all our our questions and concerns.They are an asset to your organization.Keep up the good work.

William B.
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El cliente no dejó un comentario.

Christopher L.
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Check your vehicles before given it to customers to make sure there no issues and they won't end up breaking down and waiting for 3 hours to hear back.

Mikhail M.
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El cliente no dejó un comentario.

Robert T.
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Staff was personable recommended the best equipment for my move and were very cordial.

MATIN M.
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Everything in that location is good and the agents are excellent..

William S.
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Live rented haul many times over the years and I can tell you, the improvements you're making are obvious and are done well

MARICELA C.
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El cliente no dejó un comentario.

BYUNG Y.
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VERY EASY THANK YOU

Vilen U.
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Thanks

William S.
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Event was great.

EDWARD M.
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Great customer service.

ALVIN P.
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The guy who helped me was excellent

THOMAS C.
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Great! All was explained and went smoothly!

TIMOTHY K.
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El cliente no dejó un comentario.

Sergio F.
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El cliente no dejó un comentario.

Sergio F.
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El cliente no dejó un comentario.

Kelly T.
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Maria was wonderful and kind.

Tom M.
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El cliente no dejó un comentario.

Thomas M.
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Very efficient process

Andrew G.
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El cliente no dejó un comentario.

ALI M.
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Everything was good. Friendly, Helpful staff. Got me through with no issues

JOEANNE M.
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El cliente no dejó un comentario.

Marcelo F.
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El cliente no dejó un comentario.

Yolanda S.
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no issues, seamless

Peter D.
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The guy who got the truck for me was pretty unfriendly. When I said thank you he turned around and walked away without saying anything, like your welcome.

MAURICIO B.
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I don't often leave reviews on anything but I just wanted to commend Maria for going out of her way to help me during my visit. Moving is stressful enough so her extra help was greatly appreciated. 👍

LUCAS M.
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This was not an easy day. The truck they gave me had a padlock on the back and I was not given a key. I didn't realize this until I had already driven almost an hour away to the storage unit. The staff at this location, though, could not have been more apologetic and helpful to fix the issue and compensate me for the misfortune. Really appreciated their helping hand

Vilen U.
Clasificación:

Thanks

DANIEL F.
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It seems to me that the number one goal of this location is to ensure that the customer is 100% satisfied. I've been there three times and they've got it right every time. I'll be there again and am sure to recommend them if anyone is in need of the wide range of services and goods that they offer!

JONATHON M.
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El cliente no dejó un comentario.

Margaret P.
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All the staff there are so nice and helpful. They treated me so well.

XICOHTENCATL B.
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El cliente no dejó un comentario.

ROOHANGIZ D.
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thank you!

ALIREZA K.
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El cliente no dejó un comentario.

RICKY G.
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El cliente no dejó un comentario.

Kimberly K.
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El cliente no dejó un comentario.

CHARLES O.
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vehicle could have been cleaner inside and outside. Otherwise was very satisfied with rental.

DANIEL W.
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El cliente no dejó un comentario.

KRISTINE W.
Clasificación:

The associate who assisted me was William. He was so helpful and positive after I told him my story of the bad experience I had at one of your dealers. Topanga Oil in Woodland Hills Ca rented me a cargo van to move my child up to college. An emotional time for me for sure. The van had a warning light on when I drove it away. I turned around and brought it back and the clerk said there is nothing he can do. Terrible attitude etc...long story short I ended up renting from William who went above and beyond to help me out. I was very grateful to him!

Laura T.
Clasificación:

The Chatsworth U-Haul location is the best in town!!! We live in Woodland Hills and make a 15 minute drive to Chatsworth, even though we have closer locations, because they are always so helpful, so professional, and so friendly! Thank you!!!

DANIEL F.
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Very professional and accommodating crew. Fully satisfied with the service I received in the vehicle.

Masoud M.
Clasificación:

Lack of availability of the needed truck at closer locations to my house added about 15 miles to my drive. Would have been nice for the online reservation to have checked that prior to processing my order. My reservation was changed By the online system within a few minutes of making it.

Reuben V.
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El cliente no dejó un comentario.

Cindy W.
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easy pick-up and easier drop off thank you!

Todd T.
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The person that helped me at the desk also helped me hook it up and then was there when I brought it back. He was friendly and very professional.

Maziar J.
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El cliente no dejó un comentario.

Cheryl L.
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El cliente no dejó un comentario.

martin F.
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The best attitude of the employees. While we were checking in one client came in screaming and your employee calmed her down and she was at least civil. Thank u for recommending the ins. Will use again when moving is on the table.

SANDRA V.
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The employee at the counter was very nice and helpful when I picked up the Uhaul. Also, the employee when I dropped it off was Verry nice!

Daniel S. | Overall Experience |
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El cliente no dejó un comentario.

Kevin T. | Overall Experience |
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I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Daniel S. | First Impressions |
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they were professional and very helful. They made the process.

Richard M. | Overall Experience |
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.

cheryl s. | First Impressions |
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The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

mark w. | Overall Experience |
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We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

Lydia P. | First Impressions |
Clasificación:

Very nice employees

cheryl s. | Overall Experience |
Clasificación:

Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

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