Customer Reviews for U-Haul Moving & Storage of Chatsworth

5,485 reviews

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Pick up took 20-30 mins. Long lines and took forever to process reservation. Drop off 20-30 min. Guy having conversation with some other guy knowing I was there to drop off. Didn't have a care in the world that a customer was waiting there…

SAMER R. 
Rating:
5.0

The same great service.

FRED G. 
Rating:
5.0

Keep up the good work!!

ELVIC C. 
Rating:
5.0

Customer did not leave a comment.

ABDUL A. 
Rating:
5.0

It's all good!

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

MARIA A. 
Rating:
5.0

Customer did not leave a comment.

Bruce R. 
Rating:
5.0

Thanks guys. I appreciate the quick service

DAVID J. 
Rating:
4.0

Customer did not leave a comment.

GREG M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G. 
Rating:
5.0

I rent trailers a lot from this location the staff is spectacular friendly even though the computer system is slow for check out returning is fast and easy with no hassle. I'm always greeted with a smile

ALAN V. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK A. 
Rating:
5.0

Customer did not leave a comment.

FRANK L. 
Rating:
5.0

Great service friendly worker

Ezat D. 
Rating:
5.0

Customer did not leave a comment.

Onik T. 
Rating:
5.0

I've always had a great experience at this U-Haul facility. Never any issues with my reservation, which makes for hassle free moving. Customer Service is always helpful and ready to answer any questions.

Tamara A. 
Rating:
5.0

The only improvement I observed was they need more representative to get you in n out. I arrived at my scheduled pickup time waited 20 minutes to be attended.

ROBERTA M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
4.0

Very accommodating personnel working there.

ALAN S. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

EDMOND G. 
Rating:
3.0

I ordered blankets and paid for them and never received them when I picked the truck up. The 24/7 option and it gave me a different option when I dropped it off even though it was something else I was supposed to go to so I couldn't even input the information when I put the key in the dropbox. I sit on the phone with customer service for over an hour or two solve the problem. Not Sure if I got refunded yet.

Alex H. 
Rating:
5.0

Customer did not leave a comment.

GARETT S. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
5.0

You guys are wonderful. I had a problem (entirely my fault) with the scheduled pick-up date but you resolved it without a hiccup. Thank you UHaul.

MARGARET K. 
Rating:
3.0

Customer did not leave a comment.

DESIREE J. 
Rating:
5.0

Customer did not leave a comment.

SALOMON S. 
Rating:
3.0

The vehicle was unsafe and unable to drive without violent surging and throwing me back and forth which only got worse and worse as I moved from one house to another. At one point I had to stop the truck which took a long time because the brakes were squealing and did not work well. There was a loud exhaust leak that made the exhaust loud and obnoxious. I have driven many large trucks and never had anything like this. The trucks power steering was noisy and struggled at a stop or hard turns. It was overall a terrible vehicle that should not be on the road.

Samuel L. 
Rating:
4.0

Everything went really well, appreciate it

SCOTT C. 
Rating:
5.0

Only issue was the smell. Fortunately can of Lysol, opened door of cargo container for a hour and all good

ROGELIO A. 
Rating:
4.0

The entire store location, access, individual service, and extra movers were great

Heidi L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDERICK A. 
Rating:
1.0

Uhaul continues to not have a truck when we need it. This is the 2nd of 3 rentals where we had to drive to another city for pickup and return.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

DEVIN A. 
Rating:
5.0

I dropped off equipment after hours. Cannot rate the staff

KIARKE B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK A. 
Rating:
5.0

Best in town..

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

TONY R. 
Rating:
5.0

Works pretty well from my experience. Real well.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

PORAMAT S. 
Rating:
5.0

Maria was very helpful and helped me extend my reservation to 2 days instead of only 6 hours that online only let me get. Maria was very nice and helpful thank you so much ill definitely come back .

LUIS M. 
Rating:
5.0

Very responsive to customer needs...courteous..personable and honest dedication...kudos to Maria and associates. Keep making it a pleasure to come to U haul.

ROGNA C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F. 
Rating:
4.0

Need better mileage allocation if multiple days are given in rental

Mark S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JEANCHARLES M. 
Rating:
5.0

Customer did not leave a comment.

BESSY M. 
Rating:
1.0

My original reservation was made at the Northridge store since that site is close to my home. Before I left to pick up the truck I received a text confirming the reservation and location address. I noticed it now listed the Chatsworth location, which is much further away from my home. The text didn't list a reason for the change, simply confirming the information. I called the Northridge store and they confirmed that the truck was unavailable at THAT store so the reservation had been moved to the Chatsworth store. On a hunch I asked if I was speaking to someone AT the Northridge store, they said no, that they were at the "call center". My suspicions were correct, the phone calls (despite their local area codes) are re-routed to the generic call center. Having no choice we went 8 miles out of our way to pick up the truck. Once there I paid the $30 plus the insurance and left. When I returned the truck I was told that the total would come to over $60! To rent a pick up truck and return it in a little over 2 hours I had to pay $60?? The man at the return site said that they charge for miles. What?!! I asked why I wasn't told that (thought I'm sure it was in paperwork I got which was 3 pages long with very tiny font). He pointed towards the office and said "he didn't tell you that when you paid?", I said that he had not and by that point I was already so frustrated I just left. there are a lot of other truck rental business in Los Angeles so I can safely say I will NEVER rent from Uhaul again. And I will recommend to anyone renting trucks not to rent from Uhaul because Uhaul scams their customers out of their hard-earned money

JACQUELINE P. 
Rating:
4.0

Everything was great and fairly quick. We've used this location before and will definitely use it again. However, there was one issue with the fuel gauge on our truck. We needed to fill it up a bit before we returned it. That part was fine, but the gauge didn't respond, so we ended up putting in $50 worth of fuel instead of maybe $20. We had put some in, waited to see the gauge rise, but it didn't, so we put more in. It finally rose a bit, but barely when we checked a 3rd time. We realized something was off about it. By the time we got the truck back, the gauge finally rose and showed that we filled it to a half tank when we only needed 1/4 of a tank. That was a bit frustrating for us, but outside of that, we were happy and the truck drove well. Excellent brakes and the a/c was great (and needed).

Sadie Michelle M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

Naira A. 
Rating:
5.0

No improvement needed

CHARMAINE W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Equipment worked well. No problems. Very satified.

Werner S. 
Rating:
4.0

Customer did not leave a comment.

Curtis B. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
4.0

Wry friendly and helpful staff. Great experience

MANJIT G. 
Rating:
5.0

Customer did not leave a comment.

Carter C. 
Rating:
5.0

Pls be aware when issuing the trucks. I rented a van and somehow got the incorrect vehicle when the printout was given to me; since I didn't know where to find the number I overlooked the details. It was corrected much later through UHAUL customer service. Thanks for fixing the problem.

VILMA V. 
Rating:
5.0

Customer did not leave a comment.

dean S. 
Rating:
5.0

Inside of windshield was not cleaned, making for extreme sun glare. Ignition was very hard to start - key wouldn't turn, sometimes took numerous attempts (over 5-10 minutes) to start. Staff was very responsive in dealing with my concerns, and promised corrective action in the future.

JERALD B. 
Rating:
5.0

Great service

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK A. 
Rating:
5.0

Everything was good and they are very organized.

MATIN M. 
Rating:
5.0

I was really impressed with this location. It is big and they have lots of trucks to choose from. This is the best u-Haul location I've been to. I rented a large Cargo Van and was able to haul 6 big boxes from LAX without any issues. Maria in front reception was fast and efficient. I'll be sure to frequent this location in case I need trucks in the future!

FELIX R. 
Rating:
5.0

Customer did not leave a comment.

YESSICA A. 
Rating:
5.0

I didn;t expect to go past 7pm, but it was very convenient to have the key drop off and the uhaul.com/share TRUCK RETURN.

Vilma V. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Super helpful staff!

ADAM B. 
Rating:
3.0

Uhaul was dishonest in its dealings with me! I was very careful to return the truck with EXACTLY the same half-full tank I received. The needle was at exactly half-full when I returned it, yet Uhaul charged me for extra fuel. Also, they charged me $56 for Safe Move Plus when I specifically chose the cheaper option. They also threw furniture pads into the back of the truck without me asking for them and then charged me $20 for the privilege. When I try to call and discuss these issues, I can't reach anyone. Horrible company and what you did to me is THEFT!

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

TONY R. 
Rating:
5.0

Excellent services

DMITRII M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SALOMON S. 
Rating:
5.0

Everything was good and all employees I was in contact with were very good and professional.

MATIN M. 
Rating:
5.0

Keep up the good customer courtesy and promptness. Its much appreciated even when things are stressful the staff remains pleasant and professional. I prefer this location above all the others...and I use U Haul year round. Thanks for being a great company.

ROGNA C. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Best uhaul in the San Fernando Valley, Ask for Maria, she will take care of you.

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

Ulysses J. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO T. 
Rating:
5.0

Customer did not leave a comment.

VINNIE A. 
Rating:
4.0

I rent just about every other week for the past year, So many new faces. It's always nice when Maria is still there and handles all my rentals needs without any issues. She truly is one of the best! Thank you

JAVIER C. 
Rating:
5.0

There. was no problem with the location MY ISSUES IS THE RESERVATION SYSTEM AND PROCESS I. BOOKED A TRAILER AT A LOCATION NEAR MY HOME AND BOOKED IT. YET THERE WAS NO TRAILER AND I GOT. A CALL THAT HAD. TO PICK. UP FAR AWAY I WAS UNABLE TO CHANGE MY RESERVATION IT WAS IMPOSSIBLE TO CHANGE THE DATES SO I HAD TO MAKE A NEW RESERVATION A. REPRESENATIVE. CALLED ME REGARDING RESERVATION #2 AND THEN WHEN I. GOT TO THE LOCATION. IT STILL HAD THE WRONG DROP OFF DATE FIX THIS

Janie A. 
Rating:
5.0

Customer did not leave a comment.

AMIR E. 
Rating:
4.0

Car hauler trailers should have an hourly rate, not just a daily rate. There are often times I need a trailer for just an hour or two. It's a shame I have to pay $60 for the entire day. Thanks!

MICHAEL U. 
Rating:
5.0

All Good

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

RAFAEL M. 
Rating:
5.0

Very helpful and efficient personnel. Great experience renting equipment from this location.

Michael V. 
Rating:
1.0

My problem was not with this location, but the process overall with reservations. I made my reservation online near my home so I could pick up and drop off near home. This would give me less mileage and be convenient for my family. Well, I received email which changed my location causing an extreme inconvenience. I was so disappointed and bothered. This was totally not what I use uhaul for. I have never used any other moving trucks, but I will now!

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Gil K. 
Rating:
5.0

Every person I dealt with was professional and efficient. I reserved moving truck in person at this location. Online truck reservation for uhaul is a headache!

RAUL L. 
Rating:
5.0

Jeff and Maria the whole staff there are professional, courteous and very helpful with all your moving needs

BRADLY P. 
Rating:
4.0

Picking up took a while despite having a reservation for the exact time I picked up. Dropping off was a breeze.

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

MOVSES M. 
Rating:
2.0

I reserved an appliance dolly when the reservation was made. Upon pick up I was advised they did not have any available, and on a one way rental, they usually do not provide dollies. Well, someone could have called and advised me of this policy because I made my reservation weeks in advance. I had large appliances to move such as a $3,000 refrigerator, washer, dryer, and more! This was nonsense! The additional time it took and the man power all because Uhaul did not do their job properly. Not happy...

DEDE C. 
Rating:
5.0

Management and staff were very friendly and helpful!

OSCAR I. 
Rating:
5.0

I had to wait longer than usual for someone to take my registration. Only 2 employees at the front counter and they were very busy.

FRED K. 
Rating:
5.0

Customer did not leave a comment.

Kimberley L. 
Rating:
3.0

Cargo Vans should be clean on the outside before renting them out.

FARRIN R. 
Rating:
4.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Muy buen precio

mariela T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dmitriy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  Overall Experience 
Rating:
1.0

I rented a storage unit was given an access code n unit number but was denied access

Rickey S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEYONNA C.  |  First Impressions 
Rating:
5.0

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  First Impressions 
No reviews have been submitted for this location.

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