Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer was too heavy for me to lift, that trailer needs a wheel that cranks down. other than that, it was the smoothest trailer I have every pulled.
Robert B
Rating:
5.0
Fast and friendly service
Thelma M
Rating:
4.0
Needed to point out to customers that they will get a text with a link to take pictures before leaving the lot. Didn’t notice text till I got home
SCOTT S
Rating:
5.0
Lock I bought there didn't fit truck, but I guess I should have checked.
Matt W
Rating:
1.0
Manager is unprofessional They charged me for gas when they shouldn't have and gave me a truck with a broken tire monitor
Jaime M
Rating:
5.0
Juan was awesome and very professional. Took good care of the car and made sure nothing was scraping on the ground. I hope one day he’ll see the completed car build I have in mind!
Jack W
Rating:
3.0
The employee that rented the vehicle was rude and acted like I was a problem for wanting to rent the vehicle.
Anthony L
Rating:
5.0
Good staff
ANTHONY M
Rating:
5.0
Very courteous and accommodating.
Michael D
Rating:
5.0
Very nice and clean. Sales was very helpful
Riana K
Rating:
5.0
Great staff!
Mauricio Z
Rating:
5.0
This location is great, however this rental had some issues as the brakes were so soft that if I didn't pay attention my foot when depressing the brake was also contacting the gas. Also, the rear door roll-up was excessively difficult to roll up. Neither my wife or daughter could roll up without help.
Richard S
Rating:
5.0
I have used this location for many, many years. Rentals and hitch installation both. They always go above and beyond. Best Uhaul location I have ever visited.
Jeffrey S
Rating:
5.0
Why charge one dollar in environmental fee just added to the Rental and doesn’t seem right I know it’s only one dollar but it’s the principle of a matter why I pay for an oil change disposal fee or tire fee your maintenance fee when you’re not gonna do it right after I return it, you know what I mean
MARTIN Z
Rating:
5.0
THIS LOCATION IS MY FAVORITE FOR MY MOVING DAYS.
Lourdes A
Rating:
5.0
This location has been consistently satisfactory with its products and services.
Tuan N
Rating:
5.0
Everything was great. I had a good experience for it being my first time. The only thing I found difficult was having to reverse the trailer but overall we had a good first time experience.
Lauren A
Rating:
5.0
Great service and experience and great deal.
teruhito t
Rating:
4.0
The closing process was somewhat complicated, as the closing application was difficult to locate. In addition, taking and submitting the required photos was time-consuming.
Silvia M
Rating:
5.0
I had a wonderful experience at this U-Haul. The customer service was wonderful. All me questions were answered. It truly felt like the employees cared about my experience. I will be recommending this U-Hal location to my friends.
janet M
Rating:
5.0
Customer did not leave a comment.
Judy K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
russel b
Rating:
5.0
You're gas gages are faulty, I had to put 3.5 gallons of gas into the van to get the needle to move. I brought the van back with far more gas than I rented it with and got no credit for it. I am due a credit that the employee I dropped the van off with said I would get credited to my mileage charge, now I read my receipt and see I received no credit whatsoever.
Michael G
Rating:
5.0
Customer did not leave a comment.
Riana K
Rating:
5.0
Customer did not leave a comment.
Art N
Rating:
5.0
I've been coming here for years - great service and people!
Mauricio Z
Rating:
5.0
Customer did not leave a comment.
BRETT T
Rating:
5.0
Staff and management top notch great attention to detail!
CHAD D
Rating:
1.0
The manager was rude and unprofessional. I was sent to 3 different uhauls and when i got there finally he started literally yelling at me. Definitely the worst experience i had at uhaul
Nicola Y
Rating:
5.0
Need to search address drop off location correct. Had little bit trouble the location was closed and not dropped box. But person was great to find another location near by no complaints about. Just informed was great service at the Covina place and friendly service.
Nilesh V
Rating:
5.0
Customer did not leave a comment.
armstead g
Rating:
5.0
Customer did not leave a comment.
Danielle H
Rating:
5.0
Very good service.
Elias O
Rating:
5.0
The employees were very helpful and courteous.
JOHN V
Rating:
5.0
Gentleman at the front counter in the morning when I picked up was great and friendly
James H
Rating:
5.0
You charged me for the gas & I put it to where it was when I took it
Violet G
Rating:
5.0
Customer did not leave a comment.
Nancy S
Rating:
5.0
Nothing.
Nancy S
Rating:
5.0
No improvement needed, very stress free from picking up to dropping off.
Joel W
Rating:
5.0
Customer did not leave a comment.
BRETT T
Rating:
5.0
Customer did not leave a comment.
yansen s
Rating:
5.0
Customer did not leave a comment.
CORNELIS J
Rating:
5.0
Customer did not leave a comment.
Dagoberto D
Rating:
5.0
Customer did not leave a comment.
Jeff M
Rating:
5.0
Customer did not leave a comment.
Jane T
Rating:
4.0
Notify the customer at least 3 to 4 days prior to any changes that you all must make. I was notified only one day prior to my reservation day and told that I would receive a 26 ft truck instead of a 29 ft truck. I personally modify the reservation two weeks prior and was told I would get a 29 ft truck.
RICCO G
Rating:
5.0
Thank you for your service and understanding
BELINDA J
Rating:
5.0
I rented a 9' Cargo Van from this location and the van was in great shape, brand new in fact, and easy to drive. Rental process online was easy and equally as easy when I got to this location to pick up. Employees are also friendly and informative. My husband rents trailers from them frequently and loves this location as well.
susan m
Rating:
5.0
Customer did not leave a comment.
jeremy S
Rating:
5.0
Customer did not leave a comment.
BRETT T
Rating:
1.0
Upon check in, I was told the moving van would have half a tank of gas but when it was brought out, the tank was empty. Unfortunately, it sounded like someone siphoned gas from the vans but the employee acted like that was my problem and went about their day. I didn't even know if I'd have enough gas to make it to a gas station! Furthermore, I was told if I brought the van back with a quarter tank of gas left, I'd get $50 off. When returning the van, I got less than that amount and asked for clarification. Turns out you can only get up to $50. Super unclear and terrible job of explaining.
Jessica L
Rating:
5.0
Customer did not leave a comment.
Tuan N
Rating:
5.0
Jeremy was professional and very informative
eric q
Rating:
5.0
Customer did not leave a comment.
Risa R
Rating:
5.0
Customer did not leave a comment.
TUAN N
Rating:
4.0
This has nothing to do with the pickup location itself, but the price quoted by Uhaul was under by about $500. The total price quoted to me on the website was around $2700, so when I was charged more than that at the truck pickup, I thought it was the truck + trailer and some tax. When I picked up the car trailer, they charged me another $400 which meant the price to pick up the truck itself was higher than Uhaul quoted. AND I still had to pickup the trailer. On top of all that the truck was only 1/4 full of gas, which I had to fill up in Callifornia (about double the cost of gas as when crossing state lines).
Robert L
Rating:
2.0
Sergio, was very helpful and he made the u haul experience very good.
miguel c
|
First Impressions
Rating:
5.0
Excellent service
BELINDA J
Rating:
5.0
Customer did not leave a comment.
Greg E
Rating:
5.0
Customer did not leave a comment.
phillip d
Rating:
5.0
Workers were very pleasant and nice to work with.
GARY H
Rating:
5.0
Customer did not leave a comment.
Tuan N
Rating:
1.0
Jeremy the General Manager is extremely rude and unprofessional. Please get him some customer service and leadership development training.
K'Ron V
Rating:
5.0
Customer did not leave a comment.
khalil s
Rating:
5.0
Only complaint is the 10’ truck not having a loading ramp, but that is my own fault for not checking before renting.
Todd H
Rating:
5.0
Customer did not leave a comment.
Jason C
Rating:
5.0
Staff was informative with my options, and professional. Excellent customer service.
Francisco C
Rating:
5.0
It was easy and safe for me and I appreciate it. I'm satisfied 💯
Lena V
Rating:
2.0
Drivers side tire on trailer i rented had a bad tire.. When I was at location i did try and do an inspection but they were so close together was unable to see on driver side (I took video). had a bad experience sitting on the side of the road for over two hours in the sun/heat. would like to know how uhaul can gain my trust and business agian
Gabriel L
Rating:
5.0
Pickup and dropoff was quick and easy.
Ken W
Rating:
5.0
Customer did not leave a comment.
Ron P
Rating:
5.0
Customer did not leave a comment.
maged s
Rating:
4.0
Customer did not leave a comment.
John C
Rating:
5.0
People are very friendly here.
Thomas W
Rating:
5.0
Customer did not leave a comment.
Fernando M
Rating:
5.0
Customer did not leave a comment.
Cedric C
Rating:
5.0
Great service. Friendly. Definitely coming back again.
ashley m
Rating:
4.0
Nothing
RUDY V
Rating:
5.0
Staff were wonderful. Quick and efficient for both picking up the trailer and dropping it off. Seamless, I would recommend them.
Christy W
Rating:
5.0
I recently moved and needed a van for things that didn't fit on the truck the day of the move. I stopped by this location, told the guy at the counter I needed a van, showed him some ID & was outta there with the van in under 10 minutes. Super efficient. I finished that night around 8pm and with the U-Haul App I was able to bring the van back to the facility, do the self check-out, drop the key in the box and get in my car and go. The whole process was smooth and easy and I highly recommend this location.
phil s
Rating:
4.0
Customer did not leave a comment.
Sunshine M
Rating:
5.0
Customer did not leave a comment.
Steve N
Rating:
4.0
Customer did not leave a comment.
Cathey B
Rating:
4.0
Service was great. Location is convenient. It is easier to work through this location than the bigger, high volume stores. This was personal and the people working there were friendly.
RONALD S
Rating:
5.0
Customer did not leave a comment.
Yansen S
Rating:
3.0
A $19.95 a day rental with insurance and taxes plus mileage ended up costing us $104.00
Mark S
Rating:
5.0
Shawn (Sean?) was awesome explaining the different sizes of storage units. He even walked me to the storage facility and showed me all the steps. It was so easy afterwards. Thanks for all your help!
Nellie S
Rating:
5.0
My location's staff is excellent, we use them for 26' rentals twice a year
William C
Rating:
5.0
Customer did not leave a comment.
Nancy G
Rating:
5.0
Customer did not leave a comment.
Robert C
Rating:
2.0
Make sure you are checked out by a human. Verify Gas, mileage. At check-in wait for attendant to verify miles and gas. Their software is buggy. I do not know why it takes 3 emails to check out and 3 emails to get a final receipt. Classic Trust but Verify.
Mark E
Rating:
3.0
Customer did not leave a comment.
marsha m
Rating:
5.0
we always get great services at this location Covina Blvd and Sunflower
Renee G
Rating:
5.0
Customer did not leave a comment.
TOMMY J
Rating:
5.0
Customer did not leave a comment.
Bruce G
Rating:
4.0
Customer did not leave a comment.
Richard A
Rating:
1.0
Not a good place to rent A/T
Gustavo L
Rating:
5.0
Customer did not leave a comment.
ALAN A
Rating:
5.0
Customer did not leave a comment.
Hyun J
Rating:
5.0
Customer did not leave a comment.
Donald W
Rating:
5.0
It was good but I haven't been able to tell wbat the price difference is between same setup. And what im seeing is a 200 dollar difference. For 4 gallons of gas is what I understand on the bill. So not only will I recommend a friend but the bbb too.
JOSHUA M
Rating:
5.0
Customer did not leave a comment.
TERRY B
Rating:
4.0
Staff was very helpful with all my needs.
TAMARA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PEGGY B
|
Overall Experience
Rating:
5.0
I recommend that customers be offered to see the storage size before purchasing.
Miriam S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Miriam S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEGGY B
|
First Impressions
Rating:
5.0
I had a great experience. The employees were very knowledgeable and helpful and giving all the important information needed. The storage and the U-Haul experience made it very convenient for me during a very difficult time. Thank you so much.
Michelle R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alejandro R
|
Overall Experience
Rating:
5.0
Everything went perfectly!
Alejandro R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wyatt C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
david a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
santos f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Atlyeyetzin O
|
Overall Experience
Rating:
5.0
Great customer service and excellent employees.
LEROY G
|
Overall Experience
Rating:
5.0
Jeremy does a great job and truly looks out for his customer. Well worth the drive from Altadena-thanks for everything Jeremy!
BETH H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rachel t
|
Overall Experience
Rating:
4.0
Could use more employees
Brian O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Magdalena R
|
Overall Experience
Rating:
5.0
Through the years I have used you many times thank you so much
nancy c
|
Overall Experience
Rating:
1.0
My storage unit was broken into and ravage , uhal staff was unable to provide footage or give answers.
dangelo p
|
Overall Experience
Rating:
5.0
Great place to rent a storage or a vehicle with very helpful staff I recommend this uhaul out of any in the area
Michael H
|
Overall Experience
Rating:
1.0
Horrible experience with the truck rental and being yell at and blamed instead of listened to and helped by both employee and manager
Robert P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDNA A
|
Overall Experience
Rating:
5.0
I first contacted this facility when I was making the plans to relocate from Arizona to California. Jeremy was extremely courteous, pleasant and gave me clear information and answer my all my questions with patience. Thank you for allowing me to store my belongings for 3yrs. I just vacated the unit Saturday 4/5/2025. Thank you all and God Bless.
Angela R
|
Overall Experience
Rating:
5.0
The team was very helpful from day one need a storage facility for the prior apartment that I was living in. I needed to move out immediately needed something just for one month while I was looking for a new apartment and they were extremely helpful.
Nicholas M
|
Overall Experience
Rating:
5.0
Jeremy set everything up and checked me in when I moved in. He is exceptionally professional, supportive, solutions oriented, thoughtful and kind. I could not have asked for more in this extraordinarily challenging time. Deeply grateful🙏
BETH H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bedros B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco T
|
Overall Experience
Rating:
4.0
The height of the hallways and storage unit downstairs were very low and not easy to access for people taller than 6ft. The facility is marketed as temperature controlled but in the summer mornings, it feels cooler outside than inside. The two-step process to use my access code seems redundant and tedious.
CRYSTAL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWIN R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nicole C
|
First Impressions
Rating:
5.0
Nothing to complain! Very clean and organized!
Chih L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael T
|
Overall Experience
Rating:
5.0
The facility and hours were great to fit my schedule when I needed to drop things off or pull things out for a brief period of time. The employees I encountered were friendly and helpful.
KEVIN M
|
Overall Experience
Rating:
2.0
Everyone here was pleasant, which made for a good experience. A-1 in my book.
KAREEM K
|
First Impressions
Rating:
5.0
Clean, secure,and great customer service!
Charles C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Donna W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DENNIS D
|
Overall Experience
Rating:
5.0
Fast and easy check in. Fair price
ray m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert W
|
Overall Experience
Rating:
5.0
The staff at Uhaul Charter Oak, always went above and beyond to help me with any given siruation.
Debra B
|
Overall Experience
Rating:
5.0
Thank for keeping my valuables safe.
Gloria A
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Nick P
|
Overall Experience
Rating:
1.0
No elevator for the second story, no cameras on second floor (I saw video wires installed but no camera connected), access hours changed to office hours without noticed. (I wasted 200$ of gas and 1 day) , the staff did not admit they changed the hours and said "the access hours are for the staff". (I asked why was I able to go in before after office hours) answer "must have been a system error." It is very dangerous carrying things up and down the stairs.
Edward M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
darlene b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bin W
|
Overall Experience
Rating:
5.0
Thank you for everything team U-Haul
Maria D
|
Overall Experience
Rating:
3.0
Staff is unfriendly and rude
aurora i
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ToniMarie D
|
Online Move In
Rating:
4.0
I had a few boxes that should’ve been easier to dispose of but otherwise I had a great experience.
Aleczander J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carmen C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aleczander J
|
First Impressions
Rating:
4.0
Jeremy was pleasant and helpful.
Diane T
|
First Impressions
Rating:
5.0
Very well maintained and exceptional customer service.
Nereida V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD S
|
First Impressions
Rating:
5.0
Very helpful and respectful would recommend.
Nereida V
|
First Impressions
Rating:
5.0
The staff was always very friendly and helpful. Thank you for the auto billing. That was helpful.
Sue S
|
Overall Experience
Rating:
5.0
Staff was extremely helpful, always friendly
kenneth j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darlene b
|
First Impressions
Rating:
1.0
The employees constantly harassed me after I moved my stuff out. I paid $100 to settle and got my stuff out. I informed them that I didn’t have a truck to move the box spring and mattress and that they could just throw it away. They claimed I put the lock back on but I didn’t. They constantly called me insinuating I didn’t move everything out, until my husband called and they finally stopped.
alanna h
|
Overall Experience
Rating:
5.0
Excellent service, exceptional staff. Thank you
VICTOR C
|
First Impressions
Rating:
1.0
Since day one that we moved there we had problems people get behind on there payments cause of all this covid stuff every time I called to speak to a supervisor there all supervisor then I would never rent from them only one person try to help Sergio but the others were rude and unprofessional and they said one thing and then change there words I gave them very very poor service
Stella H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ariel a
|
First Impressions
Rating:
5.0
Although it was late on a Sunday when we walked in, the Staff was Very friendly helpful and smiling which certainly improved My day!
kenneth j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TIANTE C
|
Overall Experience
Rating:
2.0
This U Haul facility at 1961 E Covina Blvd has an outstanding customer service staff. The only reason I wasn’t satisfied and didn’t give this review a 5 star is that they have 1 staff employee & the store manage, that will not go beyond their scope to get you an answer or to satisfy their customers’ need. Had to end up contacting the company President to resolve my issue, when it should have been properly handled by the manager. Overall, the issue was resolved and I’m happy with the outcome, but the staff will not listen to reason nor do they care about any billing concerns.
Lydia G
|
Overall Experience
Rating:
5.0
Thank you. I'm sure I will use your storage facilities again in the near future.
Juanita H
|
Overall Experience
Rating:
4.0
The staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.
Kenyatta B
|
First Impressions
Rating:
3.0
Most of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.
Anthony C
|
Overall Experience
Rating:
5.0
The General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.
Venessa A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa R
|
First Impressions
Rating:
1.0
I never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us
Thomas I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samuel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie M
|
Overall Experience
Rating:
5.0
Only problem was door was hard to put lock on and take off
Jonas U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelique T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martin C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
5.0
Helpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.
PETER J
|
Overall Experience
Rating:
5.0
Good clean space for your stuff and a friendly staff.
Vincent R
|
Overall Experience
Rating:
2.0
Came from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.
Priscilla V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIKE B
|
Overall Experience
Rating:
1.0
First off, this place was expensive, raised my price a couple times and they didn’t help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn’t when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it’s a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there’s a “corporate apartment” in “that” building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the “corporate apartment” area and low and behold it’s two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there’s a chain link gate that’s supposed to be open until 7pm. Well it wasn’t a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They’re horrible to deal with, don’t rent here if you can avoid it! Expensive and terrible customer service!
SAMANTHA M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
andrew g
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
david w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dennis s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janine H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Daniel Q
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank S
|
Overall Experience
Rating:
5.0
Very helpful and pleasant staff
SUSAN M
|
Overall Experience
Rating:
5.0
Thank you .
bueffett m
|
Overall Experience
Rating:
4.0
The key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.
Lilly P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosie E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosie E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacklyn J
|
Overall Experience
Rating:
5.0
Excellent customer service... Thank you Sergio!
GERONE R
|
First Impressions
Rating:
4.0
Sergio is always professional and treats customers with great respect! He deserves 10 star....
GERONE R
|
Overall Experience
Rating:
1.0
I did not mean to hit poor it was a mistake
Chris R
|
Overall Experience
Rating:
5.0
If I ever need storage again I will definitely be back to this location, thanks.
juilie s
|
Overall Experience
Rating:
1.0
I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150
mercedes c
|
Overall Experience
Rating:
5.0
Thank You.
Enrique L
|
Overall Experience
Rating:
5.0
Great service
Alfredo r
|
Overall Experience
Rating:
5.0
Awesome place would be great if it was 24/7 access but the current times work as well!
Alan R
|
Overall Experience
Rating:
5.0
Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley
Jeffrey L
|
Overall Experience
Rating:
5.0
Very friendly
erica b
|
First Impressions
Rating:
1.0
I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they’d deduct it from my next bill, they never did. The Covina manager is VERY RUDE
kari m
|
Overall Experience
Rating:
5.0
Thanks so much
Reyna Q
|
First Impressions
Rating:
5.0
Great staff no hassles good service
Matthew M
|
Overall Experience
Rating:
3.0
we were not given our employee discount at the time of check out for our DC from California to san Antonio
Anthony G
|
Overall Experience
Rating:
5.0
Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....
denise m
|
First Impressions
Rating:
5.0
Excellent staff..professional, personable and caring. Thank you Shaun Harvey!
Shanna W
|
First Impressions
Rating:
5.0
I love the team at the Charter Oak store, they are very nice and helpful.
Valerie C
|
Overall Experience
Rating:
5.0
very well kept
Melissa S
|
Overall Experience
Rating:
5.0
I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.
destiny h
|
Overall Experience
Rating:
4.0
Great service 👍
Victor P
|
Overall Experience
Rating:
5.0
Service was great. Everyone was very helpful and nice.
Veronica T
|
Overall Experience
Rating:
5.0
Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.
Patrice W
|
Reservation
Rating:
5.0
I appreciate the opportunity to get good customer service
Anti M
|
Reservation
Rating:
5.0
Very good attitude
marisela f
|
Overall Experience
Rating:
5.0
i got a good service. thanks
andrew k
|
Overall Experience
Rating:
5.0
Jeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.