Customer Reviews for U-Haul Moving & Storage of Chantilly

15,493 reviews

3995 Westfax Dr   Chantilly, VA 20151
(Route 50 and Stonecroft Road , Old Pepsi Plant)

(703) 222-6198

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(703) 222-6198

3995 Westfax Dr
Chantilly, VA 20151
(Route 50 and Stonecroft Road , Old Pepsi Plant)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Weiser 
Rating:
5.0

Great customer service

Mario Urquia 
Rating:
5.0

Customer service excellent

norma serrano 
Rating:
5.0

Customer did not leave a comment.

Raymond Steele 
Rating:
5.0

Excellent and timely service.

Kenneth Kim 
Rating:
5.0

Customer did not leave a comment.

Jordan Emely 
Rating:
5.0

Customer did not leave a comment.

JOHN LEHMAN 
Rating:
5.0

Customer did not leave a comment.

Garet Winants 
Rating:
5.0

Good staffing at the chantilly location with Jonnie being the GM..friendly services !!!

TONE DOUANGDARA 
Rating:
5.0

My favorite U-Haul location in the Northern Virginia area. Recently used for two drop-offs from Orlando. Fast, efficient and extremely helpful team. Will continue to use this location for my U-Haul needs when I move to area.

Amy Steen 
Rating:
5.0

Customer did not leave a comment.

Ronald Huling 
Rating:
5.0

Very friendly staff. Prompt service. Great experience!

Robert Lewis 
Rating:
5.0

Excellent no hassle drop off and everyone was very attentive. Would definitely recommend the location and pleasant staff.

Stuart Tong 
Rating:
5.0

Customer did not leave a comment.

Thomas Early 
Rating:
5.0

excellent counter and drop off experience.

Mark Arbesfeld 
Rating:
5.0

Customer did not leave a comment.

MARK VAN CUREN 
Rating:
5.0

The computer system was down when I arrived, so all the work I had put in to make my reservation and check in had to be redone at the desk while I was there. The front desk folks knew what to do and were very helpful, but it would be nice if the system was more reliable for their sake. Otherwise, great service and very helpful staff. This location always has the equipment I need which is why I always use this location despite being a bit of a drive.

Scott Davis 
Rating:
5.0

Customer service was outstanding. They made a difficult day much smoother.

Jonathan Hamby 
Rating:
3.0

Customer did not leave a comment.

Danni Wu 
Rating:
5.0

Customer did not leave a comment.

Robert Cosgrove 
Rating:
5.0

Excellent customer service

akif aberheem 
Rating:
4.0

everything was so easy, from making reservation, to pickup and drop off.

Carlos Blandon 
Rating:
1.0

I ordered trailer to pick up in Fairfax,then call me to pick up in springfield,after 1 day,then Called me to pick up in chantilly,it’s far from my location,so terrible,the service man in Chantilly told me must return trailer to chantilly

Haifei Xiao 
Rating:
5.0

Customer did not leave a comment.

Richard Pople 
Rating:
4.0

The forgot to put the mats in the truck.

Kenneth Rohrer 
Rating:
5.0

Great looking installation and done quickly

Peter Brawley 
Rating:
5.0

The proprietor of this establishment personally went above and beyond to assist me and provided valuable insights into usage. Truly a remarkable individual, exceptionally kind and supportive. Similarly, the other staff members who initially assisted me during multiple visits for inquiries about various options were outstanding. AISHA, the employee with a tattoo on her hand, was particularly helpful and patient. The rest of the team were also excellent in their support.

Ahmed Dastani 
Rating:
5.0

Friendly and super helpful

christian beltran 
Rating:
5.0

This is the second time we have rented a Uhaul from this location. The staff is always very friendly, knowledgable and helpful. The area is clean and there is a great selection of additional items to rent or buy to make the move easier. I highly recommend this location.

Lisa Hart 
Rating:
2.0

I returned a truck that had mechanical issues; which I informed the pick up location and they would not address, the truck was also dirty with food wrappers and packaging. The drop off location listened to my concerns, smiled and in as much said Oh Well! Not an apology for their lack of help and when I suggested a discount they laughed. You will not get any positive feedback from me.

Frederick Bluefeld 
Rating:
5.0

The 5' x 8' ramp trailer was perfect for my move. The ramp door made loading/unloading really easy. It was just the right size for what I needed.

john turner 
Rating:
2.0

Customer did not leave a comment.

peyton brown 
Rating:
5.0

Good

Jesus Ramirez 
Rating:
5.0

team was great - 5 starts

Domenico Conti 
Rating:
5.0

Customer did not leave a comment.

Mesay Mamo 
Rating:
5.0

Customer did not leave a comment.

Peter Uncles 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD EL 
Rating:
5.0

great customer service and clean equipment!

PUNNIARAJ THAMBUSAMY 
Rating:
5.0

They charge me more money for fuel and mileage

Oussama Farhat 
Rating:
5.0

Customer did not leave a comment.

Kimberly Carter 
Rating:
5.0

Pick up in Chantilly was easy, quick and everyone was friendly and happy to help! Drop off in Concord was the same, quick, easy and friendly folks!!!

Benjamin Pellowe 
Rating:
5.0

Good experience--quick, professional, and efficient. Never an issue renting from this location.

Paul Gwaltney 
Rating:
5.0

Customer did not leave a comment.

Natali Fuentes 
Rating:
5.0

Love the flexibility!! I’ll definitely recommend to my clients.

Ressurrection Graves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ressurrection Graves  |  First Impressions 
Rating:
5.0

I have been used this location multiple time, and I am very satisfied. Excellent customer service.

Prakash subedi 
Rating:
5.0

Customer did not leave a comment.

JOSEPHFRANKLIN LEARY JR 
Rating:
5.0

Customer did not leave a comment.

Paul Sitcharing 
Rating:
5.0

Quick easy friendly had supplies and trucks, trailers.

William Talbert 
Rating:
5.0

Everything was good

SABINA BOLDEN 
Rating:
4.0

There was an odor of someone smoking in the vehicle that was not noticeable when first rented because it was cold. Once it warmed outside the odor increased. The interior was clean and had been cleaned. A wiper also broke during my trip and it was raining. The employees that I worked with were friendly and helpful.

Gerald Lowe 
Rating:
4.0

Customer did not leave a comment.

Molly Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Qianli Sun 
Rating:
5.0

Excellent service and friendly staff.

David W Schoffstall 
Rating:
5.0

Customer did not leave a comment.

allison rowe 
Rating:
5.0

Customer did not leave a comment.

Wade Carroll 
Rating:
5.0

Customer did not leave a comment.

Eric Ramey 
Rating:
5.0

Everything good I recommend 👌

Elvis Sorto 
Rating:
5.0

Nothing to comment as far as improvements go -- just wanted to say that Johnnie was so kind and personable!

Christina Barreto 
Rating:
5.0

Overall great experience. Thanks only recommendation would be to replace lace the windshield wipers on the truck. Hooah!

Chris Upson 
Rating:
5.0

Not sure why two other contacts were needed went renting. I understand having an emergency contact but then asking for another one in order for me to rent didn't make any sense.

Ketan Gurjar 
Rating:
4.0

I am uncertain whether a mileage error occurred at this pickup facility or the dropoff but I'll be spending some quality time with customer service!

John Handwork 
Rating:
5.0

Customer did not leave a comment.

Chris Upchurch 
Rating:
5.0

Excellent - the rep was exceptionally attentive and efficient. Well done!

Michael Hannigan 
Rating:
5.0

The only thing I would do differently as a customer is make sure the gas tank is really on “F” before approving the remtal. I started the van and it indicated FULL however as I drove away the gauge went below F. When I filled up the tank the gauge went above FULL. I only drove approximately 35 miles but spent $20 filling up the van.

Peter Uncles 
Rating:
5.0

Customer did not leave a comment.

Roland Moor 
Rating:
1.0

I rented a trailer for one day but got charged for four. If I didn't follow up on it you'd have ripped me off three days worth. This clearly is a form of white corporate theft!

gustavo arellano 
Rating:
5.0

The staff was excellent - efficient and friendly!

david krehbiel 
Rating:
5.0

At the moment I think nothing is doing a good job, keep moving forward.

christian olazabal-arica 
Rating:
5.0

Customer did not leave a comment.

Meghan Stehly 
Rating:
3.0

Reservation and set up was easy. Only issue is that it wasn’t clear that the first time I go I would need to visit the office to finalize the set up. I showed up at 6am and had to wait till 7am for office to open.

MICHAEL ZAPATA  |  Online Move In 
Rating:
5.0

Johnny Necessary went above and beyond to help and was great!Q

Mark Sample  |  First Impressions 
Rating:
5.0

Overall a very nice facility and everyone was very helpful! Thank you.

Mark Sample 
Rating:
5.0

Keep The good work

Hamid Tavassoli 
Rating:
1.0

Not charge for a whole other day and insurance when the vehicle was returned the same day. The guy who helped me when I picked up told me if I’m a little late I would only pay $20. Then another person I spoke to in the evening said he wouldn’t do that and was very unhelpful. Worst experience ever

Patrick Cadima 
Rating:
5.0

Customer did not leave a comment.

Arthur Mitchell 
Rating:
5.0

Customer Parking beyond 15 minutes is not precise.

Curtis Nunley 
Rating:
4.0

Customer did not leave a comment.

Fatih Ozen 
Rating:
4.0

Customer did not leave a comment.

JOHN LEE 
Rating:
5.0

Customer did not leave a comment.

David Feliciano 
Rating:
5.0

Customer did not leave a comment.

Robert Riddick 
Rating:
5.0

I'm impressed with how easy the process was to rent a cargo van. The staff was very friendly and helpful, and the facility was very clean. I will definitely recommend this location to anyone.

Agung Sumantri 
Rating:
5.0

Doing a great job 👍🏻👍🏻

HOKKAYHM HZYAN 
Rating:
5.0

Great management and staff! Exceeded our expectations and made our move plans successful. Thank you!

David Orr 
Rating:
5.0

Customer did not leave a comment.

Jennifer Gilbreath 
Rating:
5.0

Customer did not leave a comment.

Daniela Brizuela 
Rating:
5.0

Customer did not leave a comment.

Vikrem Bajwa 
Rating:
5.0

Keep doing what you’re doing. It’s working. Thank you.

DrErnest Ralston 
Rating:
5.0

Customer did not leave a comment.

Jimmy Jones 
Rating:
2.0

Truck was dirty and rid attendants. I was called to ask where the truck was and it was sitting on the property for 4 hrs and not checked in. I was asked if I needed to extend. Rep that called me was dismissive and rude as was her supervisor. Very diappointing.

Maureen Townsend 
Rating:
5.0

Very easy drop off.

Andrii Kovalov 
Rating:
5.0

It was satisfied for truck

John Choi 
Rating:
5.0

Customer did not leave a comment.

Quillon Bedeau 
Rating:
5.0

Nothing, everything went very well.

William Brown 
Rating:
5.0

Gentleman that checked me in was pleasant and efficient.

Phil Revel 
Rating:
5.0

Customer did not leave a comment.

Monica Sampson 
Rating:
3.0

The truck windows were dirty — it picked up glare —- hard to see out at times Also the two buildings … close to each other—-hard to find UHaul entrance for checking in… But otherwise, the experience was positive especially the quick check in/check out process

Robin Rottier 
Rating:
5.0

Customer did not leave a comment.

ELDONDAVID HUGHES 
Rating:
5.0

Look, this location is great and all the employees are awesome. But you need to fix your app! I have tried to use the Self Checkout 3 times now and each time, there was some error in the app that resulted in me having to go inside the location and check out in-person. THE APP NEVER WORKS. EVER. Seriously what are you doing? Fix your app!

Eileen Patton 
Rating:
5.0

Customer did not leave a comment.

Kenneth Huelskamp 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CLINE 
Rating:
5.0

Quick efficient even filled my tires up with air

William Wise 
Rating:
5.0

Had a great experience. Moving is always a pain but U-Haul made much less painful and appreciate the helpful staff at Chantilly, Va for all their help.

Leonard Montgomery 
Rating:
5.0

The owner manager and everyone at this facility. It's very professional. You have a great great team there they should be recognized Don

DON Montgomery 
Rating:
5.0

Customer did not leave a comment.

MARYOLY AYALA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mewael Tsegaye  |  Overall Experience 
Rating:
5.0

awesome clean place

Walter Minor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

andrew allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Overall Experience 
Rating:
5.0

Needed help to understand my storage unit and staff went above and beyond to help me. Also bought a bundle of boxes and gentleman put in my car as they were to heavy for me. Staff is 5 stars

Margaret Kollar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA BRICENO  |  First Impressions 
Rating:
3.0

The manager was exceedingly helpful but the staff we encountered were unfortunately and generally clueless about procedural issues. This is too bad as the facility was otherwise more than acceptable.

jeffrey mcgovern  |  Overall Experience 
Rating:
5.0

Wonderful, helpful staff. They assisted with fixing my hitch connection on my suv which hand been improperly installed at another location in Newport News. Checking in and out online was easy and I received fast friendly assistance over the phone for an minor accounting issue! Chantilly is a fantastic location!

Jeanne Ruff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Idris Aquil  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ASHLEY SUMMERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pablo Framinan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGANJO LEDENICAN  |  Online Move In 
Rating:
5.0

the best ever😇❤️

Walter Minor  |  Overall Experience 
Rating:
3.0

Upon handling the closing of a unit from end of June, while trying to figure out if we were charged or not and if it was closed in their system because we were getting late fee notices, the woman who was supposed to close us out was the one that answered the phone. When I escalated the issue with her manager and I went in to describe the employee as an Asian female (which the employee did tell me she was Asian), the manager blew up at me and accused me of using gender and cultural identification in a derogatory manner. I explained that the person on the phone told me she was Asian and the manager continued to yell at me about being racist (considering my husband and my daughters are Asian, I don’t understand how I was being disrespectful, I was just trying to describe the person who made the mistake). I am still shaken by the accusations of being racist and using derogatory remarks by calling the employee an Asian female. I found the blow up from the manager to be highly disrespectful and shocking to say the least. Absolutely AWFUL customer service over the phone. I never had issues in-person. In fact, that same manager was super helpful with me and my husband the day we did the move out, offering advice on how much weight our truck is capable of hauling. I was absolutely appalled she said I used derogatory language using the words Asian female. In today’s world, THAT description is acceptable.

Edwin Fontanilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hamid Tavassoli  |  First Impressions 
Rating:
4.0

I rented a storage for 2 months 7days and was charged for 3 full months $569.85 insted of $$399 and change without any consideration of giving me back any balance. So unfortunately and unfair for future business with Uhaul.

Rueben Bokor  |  Overall Experience 
Rating:
5.0

I was a difficult customer and the staff was very helpful and informative. I will definitely use them again.

Beti Firth  |  First Impressions 
Rating:
5.0

Excellent service, movers did not show and I was able to get a truck and storage.

NORMAN WRIGHT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Byrd Jr  |  Overall Experience 
Rating:
1.0

Horrible customer service, horrible app, so glad to be done with this garbage business. Would have gone somewhere else if I had known every store was rude and bad at their jobs. Horrible down in Florida and horrible here in Virginia. No point in calling to resolve disputes, your representatives don't care.

Jonathan Krisingha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sakshi Sansare  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kiran Kashikar  |  Overall Experience 
Rating:
3.0

The owner was very helpful. The staff the day before was not too helpful but seemed to try their best. Best to deal with this facility during weekday hours when the owner is present.

jeffrey mcgovern  |  First Impressions 
Rating:
5.0

Staff was fast and efficient. They helped me every step of the way.

Curtis Bell  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MICHAEL ROSS  |  Overall Experience 
Rating:
3.0

All staff seemed friendly except for the woman who helped me , she was very rude and degrading. I wouldn’t use this location again if my stuff wasn’t already in storage just because of her.

Erin Madden  |  First Impressions 
Rating:
5.0

Tascha was so helpful and knowledgeable!

MARY HUNTER  |  First Impressions 
Rating:
5.0

The stuff at Chantilly facility was really helpful and kind… I don’t remember the names of them but I’m really thankful to all of them…. They help me a lot and fast… I’ll be back there to give them something to appreciate their job and tell them to continue doing it like that five stars ⭐️⭐️⭐️⭐️⭐️ for them

Josma Vasquez  |  Online Move In 
Rating:
4.0

At check in I was given my storage unit # but there was another lock on it. Had to go back to office and they had to assign me another #. Also the code to get into the facility after hours did not work so you had to pull open a side door. Was worried that faculty and therefore my belongings were not safe. This is a busy location so wait times to see a representative was lengthy. Staff was friendly and easy to deal with.

ERIC KAMBOUR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Journey Vielman  |  First Impressions 
Rating:
5.0

Thanks for great service ladies

keith robinson  |  First Impressions 
Rating:
5.0

Great facility, friendly staff. Easy to move in.

Steven Briese  |  First Impressions 
Rating:
5.0

Clean, convenient dolly carts available. Loading dock was convenient for the truck and car.

Martha Watkins  |  Overall Experience 
Rating:
5.0

The employees from mangers down to the garage teches was the nicest kindest politely people I have meant in a very long time . They help me so much when removing the items from there need to give 200%

Cindy Lee Millberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RANDALL BURTON  |  First Impressions 
Rating:
3.0

No lights working in the entire hallway where my unit is. Had to use phone flashlights!!

Christopher Hess  |  First Impressions 
Rating:
2.0

I request a 10x10x10 online but when I got to the unit it was two 5x10x10, when is not what I request and when I brought that to the attention of customer service. The answer I got is that what you get for online request.

MICHAEL ROSS  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Byrd Jr  |  First Impressions 
Rating:
5.0

Everything good and clean

Milagros Carmelino  |  Overall Experience 
Rating:
4.0

staff VERY helpful Computer was a hindrance - slow Merchant device for payments - not working

LINDA LOCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Adusei  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth Molyne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUZANNE FENNELLY  |  Overall Experience 
Rating:
5.0

very clean facility and have rental vehicles and supplies ❤️😊

Walter Minor  |  First Impressions 
Rating:
5.0

I love the look of the floors

walter minor  |  Overall Experience 
Rating:
5.0

The customer service is outstanding and the storage itself is outstanding, protective, very clean and the price is worth it. i highly recommend U-Haul storage.

Mary Khan  |  Overall Experience 
Rating:
5.0

😊 thanks

WILTONLEE CROUCH JR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

muna mohamed  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Ebner  |  Overall Experience 
Rating:
5.0

Great service!

AMBO TAZANU  |  First Impressions 
Rating:
5.0

Awesome Staff

walter minor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Rockwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mirwais Rahimi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN NGUYEN  |  Overall Experience 
Rating:
5.0

My only concern is that I moved out in September and notified the office in person ant the lady assured me that the unit was done but the payment came out of my account and again in November. I went in person and took care with the manager and got a receipt this time. This is all taken care of but Luis assured me and it wasn’t done, I had to dispute with the bank. I have been a 3 year customer and overall no complaints otherwise.

Debra Terry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Thomas  |  Overall Experience 
Rating:
5.0

Na

Che Cochrane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Chapman  |  First Impressions 
Rating:
5.0

Out of my entire relocation U-Haul was the only thing that had zero problems, thank you

Michael Lague  |  Overall Experience 
Rating:
5.0

From the moment I stepped in the facility, I felt welcomed and appreciated as a customer. High standards of customer service and very helpful meeting my storage needs. I would definitely recommend to friends and family.

Jennifer Jacobs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA WILBURN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Khan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanna Adusei  |  First Impressions 
Rating:
1.0

I have the worse experience:moving from Massachusetts to Virginia at the end of June , I reserved 20 feet track & storage unit a mounth ahead,12 hours before my moving date, I received a call from U-Haul with bad news, sorry we’re only have 15 feet available so I end up leaving 3 bikes , sofa and more stuff behind , Two months afte I have my furniture in storage I find out that they have my name in 2 different units ,and my credit card auto pay In someone else unit , I will never recommend U-Haul to anyone, I will post my experience in all social media

NOUREDDINE SAMI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Lopez  |  Overall Experience 
Rating:
5.0

great

Clint Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saud Ali Althiya  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL SINGLETON  |  Overall Experience 
Rating:
5.0

Chantilly staff was most helpful getting my check-in for storage completed, while processing me in for a trailer hitch install on my vehicle, in addition to renting a van for one day locally...they were also extremely helpful when I locked myself out of the rental van; directing me to the Herndon facility where a spare key for the van was maintained -made a very stressful day a lot nicer :-)

Michael Beaudreau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOANNAOWUSUA ADUSEI  |  Overall Experience 
Rating:
5.0

Exemplary customer service and management practice.

Ramon Pebenito  |  First Impressions 
Rating:
5.0

The easiest and best service I've gotten in several years! Absolutely acceptional service!

MICHAEL SINGLETON  |  First Impressions 
Rating:
5.0

Great place

DEBORAH RYAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE HUFF  |  Overall Experience 
Rating:
5.0

The facility was clean, bathroom was great and handy, and the availability of a hand dolly was excellent.

Stacy King  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenya Fowler  |  Online Move In 
Rating:
5.0

Very clean facility overall, loading/unloading bays made very convenient

Adam Hammond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coralie Thompson  |  Overall Experience 
Rating:
5.0

In one word, easy! The accommodations, service, and cleanliness were all superb! Never any hassle. I say payment system and always able to access. Our storage was as good on the day we we picked it up as it was on the day we dropped it off. Thank you!

Michael Irvine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEATRICE CHISM  |  Overall Experience 
Rating:
5.0

Un excelente servicio

CARLOSMANUEL ANDIA-CONDORI  |  Overall Experience 
Rating:
5.0

The team at the Chantilly location were always helpful, professional, and patient. I used this location for storage and truck rental several years to move my girls on and off campus at GMU. I highly recommend them for any storage, moving, or rental needs.

michelle comacho  |  Overall Experience 
Rating:
5.0

Thank you very much

Teresa Fernandez  |  Overall Experience 
Rating:
5.0

So helpful! Helped me with unhooking the trailer, backing up the truck, directing me to the right doors-- wonderful staff!

Noel Miller  |  First Impressions 
Rating:
3.0

I am not sure why I should have been charged a after hours fee. I did not have the truck a whole day and I returned it a half an hour before the store closed.

Thomas Wallace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra Brooks  |  First Impressions 
Rating:
5.0

Always a treat to come in n chat. Always so friendly n kind to an older person.

Camille Ortiz  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Krista Pradel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JETHMARIE HERRERA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maingerel Mijiddorj  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cesar villasenor mir  |  First Impressions 
Rating:
5.0

Staff is surprisingly really friendly and helpful. They may look tired and stressed out but when you speak to them, they do all they can for you! I really appreciated it!

Jonathan Russian  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOYCE HAZEL HUNT  |  First Impressions 
Rating:
5.0

The staff worked as a team and where there to really make sure all my questions were answered and made the entire process a legit one stop shop for all of my moving/storage needs. The manager Robert wasn’t afraid to roll up his sleeves and jump right in to assist me. I’m sure this location sets the standard for an excellent Uhaul customer experience. Keep it up and Please share my experience.

CLAUDIO FRESCAS  |  First Impressions 
Rating:
4.0

Key code was not correctly coded for both access units for front storage. Caused great difficulty late night but did give free extension.

Jennifer McNeil  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Cruz  |  Online Move In 
Rating:
5.0

I would like to thank Mr. Babby from my heart. He was special person.

Abdullah Alahmari  |  Overall Experience 
Rating:
4.0

not very easy to get in and out of with a trailer to load and unload, due to the busy traffic.

LORI ERICKSON  |  Overall Experience 
Rating:
5.0

Great and seamless experience with the u-haul truck drop-off and the storage facility. The representative was super helpful, and the key card access is really convenient. The only con I have is the bathroom on site. I went in to wash my hands and the bathroom was not clean and someone had stunk it up, early in the morning around 7am lol

Nikita Ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH RYAN  |  First Impressions 
Rating:
4.0

There's a fee for using the dumpster. Thats weird.

Jessica Hodge  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nicholas Warnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID JACOBI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Lee  |  Overall Experience 
Rating:
5.0

Bruce was great! He helped us find another storage unit close to our original one.

JACK Bredeman  |  First Impressions 
Rating:
3.0

I was told that I could pull up my truck to a unit and unload right from outside. I don’t need or want climate control or access to the building carting my things through a maze… However, it wasn’t too bad but had I known it was all indoor units, I probably would have went somewhere else. U-Haul is great! I was misinformed by a staff member. No big deal. Just being honest.

Joseph Thurston  |  First Impressions 
Rating:
5.0

Thanks!

john ready  |  First Impressions 
Rating:
5.0

Ryan is a very great wonderful polite and very delightful person to have on your staff

PAMELAMCKAY MURRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Lackey  |  First Impressions 
Rating:
4.0

Uhaul should of told us up front about when you close your unit you don't prorate the rent. We lost 3 weeks of payment. The lines at the counter was always long because there was only 1 person working the register and phone at the same time. Other than that it was great having the storage unit and not have to worry.

Felix Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Buckner  |  Overall Experience 
Rating:
5.0

Great staff

WARRENCHRISTOPHE GULICK  |  First Impressions 
Rating:
5.0

Clean, easily accessible facility. Robert and his team go above and beyond to provide a great customer experience. Robert's customer service experience is unsurpassed.

MICHELLE MARTIN  |  First Impressions 
Rating:
5.0

This was a great facility! The only reason I’m leaving is because I’m moving to a new state. Thanks!

Brienne Kennedy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rickey Williams  |  First Impressions 
Rating:
4.0

I moved out of units 2130 and 2149 on May 12. When the movers were packing me out I went to the office to inform the staff member of my move out. I was told to return later that day when the movers were done and someone would do a walk thru with me. I returned a few hours later and was greeted by a different staff member who did not do a walk thru and told me they would take care of closing out my contracts. Turns out 2130 was closed. 2149 remained open despite the fact I checked the following the day and was told both units were closed. I was charged $143 on May 13 and charged $143 on June 12th. I’ve been trying over a week now to get refunds and spoke to the General Manager, Richard who said he’d take care of it. He closed 2149 on or around June 14 but only processed a refund for the June charge. The May charge has still not been refunded. I’m very dissatisfied with this situation. Why the first person I spoke to (when I wanted to check out) told me a walk thru was necessary but the second person who was supposed to but did not tells me the staff at the Chantilly location do not follow their own procedures and the result is the situation I’m in. I was satisfied with UHaul until I tried to closed my accts.

Stacie Milavec  |  Overall Experience 
Rating:
5.0

very professional and responsive staff !

Gary Potts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Sutton  |  First Impressions 
Rating:
5.0

UHAUL is the most reasonably priced in my experience & offer services to complement my moving/storage needs.

Sjontelle Crocker  |  Online Move In 
Rating:
4.0

My only concern is that I was given 2 units to make the size I requested. It works fine for me but it might not for someone else.

Ruth Hinson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Neiman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID ERISMAN   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonardo Paredes  |  Overall Experience 
Rating:
5.0

Ryan and Gabby Best worker

Shagun ved Weddings mehta  |  Overall Experience 
Rating:
5.0

KEEP MORE PEOPLE RYAN EXCELLENT

PAMELA MCKAY MURRAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEIFU TESHOME SERTSE  |  Overall Experience 
Rating:
5.0

Ryan was extremely helpful in addressing all my needs. Excellent customer service

Samina Sultan  |  First Impressions 
Rating:
5.0

If I ever need a storage facility again I’ll be using you all!

Michael Boyle  |  Overall Experience 
Rating:
3.0

We rented a "drive-up" unit because we have some large and heavy items to store and wanted to drop them out of the truck and directly into the storage unit. We arrived late in the evening only to find that your version of "drive-up is a loading dock. The unit you gave us was at the furthest point away from the loading dock which made it extremely difficult and time consuming to move our items from the truck to the unit. We also found out that the large sliding doors at the dock are locked at 7:00 P.M. which will make moving items after 7:00 P.M. very difficult. Luckily we ran into "Ryan" who stayed after his shift to allow us access to the sliding doors. Major kudo's to Ryan, he was very courteous and understands customer service. Otherwise, the unit was clean and ready to use,

Michael Barnett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nina Zaretsky  |  First Impressions 
Rating:
3.0

The storage space was choosen for me as the best and most convenient. It was not convenient. Security and lighting were good. Staff were helpful. I would recommend with a be aware that they do not refund for early vacate.

Annette Young  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Any staff member I’ve come into contact with always went above and beyond with a smile. Facilities were always clean, secure and my possessions were well kept. I would certainly use these facilities again, if needed.

BRIGETTE HICKS  |  Overall Experience 
Rating:
5.0

Best uhaul facility I have ever used.

Rodney Peyton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie McGeehan  |  Overall Experience 
Rating:
5.0

I needed a place to store some items for a few months and they had one immediately; it was easy to unload to get inside; they had adequate dollies to support my needs.

Kevern Spurlin  |  Overall Experience 
Rating:
5.0

My experience was so pleasant that I'm considering moving the contents of 2 storage units from another company to this UHaul site.

WILLIAMEDWARD HUGHES III  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and helpful. The customer service is the reason when I ever need future Uhaul assistance I will come back here. Highly recommended.

Jeff Douglas  |  First Impressions 
Rating:
5.0

Staff was very informative and helpful. That's why for the past 10+ years I have been dealing with this particular Uhaul Facility. Thank you to everyone!

AVALON MALLOY  |  Overall Experience 
Rating:
5.0

The entire staff at this location is extremely friendly. Coworkers band together and are there to help you. An issue arose during and after the truck rental. The Manager handled the situation calmly and professionally and I was more than pleased. I will add that this store has always treated me well and would give my full endorsement to use the Chantilly location for their moving and storage needs Bill H..

WILLIAMEDWARD HUGHES III  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Enkhdalai Enkhtaivan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amin Darbandi  |  Overall Experience 
Rating:
5.0

sadly due to covid and losing almost everything I was unable to continue to pay .. but everyone was so nice and helpful

Krista Pradel  |  Overall Experience 
Rating:
5.0

Excellent staff - helpful, friendly and go the extra mile to help out with any questions. My only semi complaint is they are always packed in there! Lol must be we all know they are good! And I wish self storage Access was opened a little later in week days. Over all5 stars

Jen Flebotte  |  Overall Experience 
Rating:
5.0

Thank you for an outstanding U-Haul storage facility. It has been a great experience with a friendly staff, well maintained and clean.

Arvinda Mistry  |  Overall Experience 
Rating:
5.0

Very easy. Even easier when I moved out and closed my storage. Great help.

ROBERT VERMONT  |  Overall Experience 
Rating:
3.0

First assigned space invalid caused reassigned to another space. Numerous pass code attempts failed by me and the staff.

lawrence yeh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan Ray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Wade  |  First Impressions 
Rating:
5.0

So good

Zehaa Beti  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMANUELBOKIMEH AKPAN  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ceasar Neville  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barry Falk  |  Overall Experience 
Rating:
5.0

All staff members were friendly and helpful

James Reynolds  |  Overall Experience 
Rating:
5.0

It is always a pleasure doing business with this location which is why I come back twice a year to move my daughter(s) on campus and off campus. The staff is extremely professional, informative and personable.

michelle comacho  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VENEZIA  |  Overall Experience 
Rating:
5.0

I’ve never experienced such wonderful service and consideration as Ryan has exhibit every time I went into his facility. He is definitely a people’s person and truly an asset to your company. Ryan thank you again for all your great service. The very best to you . Kadria Hutchinson-DeLande

Kadria Hutchinson Delande  |  Overall Experience 
Rating:
5.0

Prices are a little higher than others but overall great experience.

Long Pham  |  Overall Experience 
Rating:
5.0

The staff was great

Kim Saunders  |  First Impressions 
Rating:
5.0

The staff were incredibly helpful and made the move in and truck return process very simple. The storage facility was also very clean.

Sarah Dickerson  |  First Impressions 
Rating:
5.0

Appreciate the assistance from all the staff. They were all extremely helpful. Thank you.

Kathy Mercer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Anton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleema Abdurrahman  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Very thoughtful group.

Amanda Murphy  |  Overall Experience 
Rating:
5.0

Victoria and Ryan were awesome . Customer service was above and beyond what I expected . They made the whole experience seamless..

scott verbel  |  First Impressions 
Rating:
5.0

Thanks for exelent service 🙂🙂

Maria Herrera  |  Overall Experience 
Rating:
5.0

I will always use the facility

richard boateng  |  Overall Experience 
Rating:
5.0

The best service I ever received and Ryan the manager is a wonderful person I love the way he does his job and duty and deserves a big promotion, I hope he get all he deserves.thanks for everything

Obaidullah Rashid  |  First Impressions 
Rating:
4.0

Staff was very knowledgable about various products. Even though they wete busy, they wete patient while we made our decision

Chris Belcher  |  First Impressions 
Rating:
5.0

Great staff very helpful, prices were good and no surprise charges.

Long Pham  |  First Impressions 
Rating:
5.0

Outstanding facility with professional loading docks and extra wide elevators. Facility run by wonderful family who are always helpful when needed. Recommend this facility minutes from Dulles Airport.

Kurt Lovelace  |  Overall Experience 
Rating:
5.0

The folks at this location are awesome!!

Pinaki Banerjee  |  First Impressions 
Rating:
5.0

Great staff, great service. 100% recommend

william oleson  |  Overall Experience 
Rating:
5.0

I will recommences to my friends and family In town about the U-Haul storage.

Lam Phuang  |  Overall Experience 
Rating:
3.0

My wife had to call every month to let you know that we had a free month. We received calls letting us know we were past due on our bill. Very frustrating! Rude staff when my wife called.

Felix Perez  |  Overall Experience 
Rating:
5.0

all good!

Joan Ricart Huguet  |  Overall Experience 
Rating:
5.0

everything was great

Krista Pradel  |  First Impressions 
Rating:
5.0

It fit my needs and the staff was always available, helpful, and professional.

James Mitchell  |  Overall Experience 
Rating:
5.0

Every staff member was World Class! I had just moved from Texas and this was a fantastic and easy experience. Well ran location, great team, clean facility, excellent tools (carts). Two thumbs way up!

Christopher J Farr  |  First Impressions 
Rating:
5.0

Manager/Craig is phenomenal. Gives every customer 1st class service when they come in his store. Need more guys and gals like him

darius randolph  |  Overall Experience 
Rating:
5.0

These were the nicest people and the best storage renting experience I have ever had and I have had many. Best overall business experience with any company in a long time.

ROBERT Bird  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Thomas Fanucci  |  Overall Experience 
Rating:
5.0

Excellent facility and staff.

Pura Sather  |  Overall Experience 
Rating:
5.0

My trip with u-haul was great everyone that I came in contact with were great I would rent from them any time I go to move . I thank them for all there help with my move Charles Porter

Charles Porter  |  First Impressions 
Rating:
5.0

Excellent customer service and support by the entire team here in Chantilly!

Thomas Fanucci  |  First Impressions 
Rating:
5.0

All the service was great or I can say excellent, all the employees are great especially mr:Greg Russell and mr:Ryan very hardworking people and very helpful and great customer service.

obaidullah rashid  |  Overall Experience 
Rating:
4.0

good

Susan Morgan  |  First Impressions 
Rating:
5.0

Friendly and fast service

Amanda Murphy  |  First Impressions 
Rating:
4.0

None

Thomas Solhjem  |  Overall Experience 
Rating:
5.0

Storage was great. Had good locations of units, easy accessibility whenever I needed and place was kept clean.

Stephen Szczypinski  |  Overall Experience 
Rating:
4.0

Only reason for one star off was because the wait time

Zum Tran  |  Overall Experience 
Rating:
5.0

Everyone there was very kind, and very professional.

yasas jayawardena  |  Overall Experience 
Rating:
5.0

Ryan was exceptional

Stephen Stetson  |  Overall Experience 
Rating:
5.0

Outstanding customer service. Great attention to detail. Friendly and knowledgeable staff. Craig Russell is outstanding Manager.

Earl Cornish  |  Overall Experience 
Rating:
5.0

This was by far the quickest and easiest rental we've ever experienced. Craig Russell was awesome. Him and his team worked so quickly and were very informative and very kind. thanks.

MIguel Rivera  |  First Impressions 
Rating:
5.0

Nice

Jerome Sheppard  |  Overall Experience 
Rating:
5.0

I never leave ratings on surveys, so consider this an honor. This particular facility and staff is beyond awesome. The facility is clean beyond belief. The staff is super friendly and helpful.

Ronnell Coaster  |  Overall Experience 
Rating:
5.0

This is the best U-Haul around.. the employees always go above and beyond. I have used them for storage and at least a dozen truck/trailer rentals. Simply outstanding!

Jose Vargas  |  Overall Experience 
Rating:
5.0

It was perfect.

bakhcha hassan  |  Overall Experience 
Rating:
5.0

None

Rhonda Martin  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was knowledgeable, friendly and professional. Good customer service is hard to find these days and this guy exhibited in spades!!!!

DIANE WHITE  |  First Impressions 
Rating:
5.0

Great customer service!

Stephen Stetson  |  Overall Experience 
Rating:
5.0

Brian and Kendall(?) the owners were above and beyond friendly and helpful!!! Their employees are just as nice...they obviously foster good customer care!!!!

TERRY ROBINSON  |  First Impressions 
Rating:
3.0

THE MOVE IN DATE WAS NOT 5/7 IT WAS 5/8 PLEASE MAKE CORRECTION

Alma Garlington  |  First Impressions 
Rating:
5.0

Excellent. Very professional clean and friendly

Shawn Carney  |  First Impressions 
Rating:
5.0

Great service. Thanks

obaidullah rashid  |  First Impressions 
Rating:
5.0

Great experience, and very satisfied. Customer service was beyond excellent, and super helpful. Definitely will only ever do business with u-haul, and them. Staff was very friendly and super helpful.

Brianna Casucci  |  First Impressions 
Rating:
5.0

it would be nice to have access until 9pm or 10pm on weekdays Prices a little too high. Friendly and knowledgeable staff.

VICTOR CASTRO  |  Overall Experience 
Rating:
5.0

Best customer service and excellent people god may bless all. Thanks

obaidullah rashid  |  Overall Experience 
Rating:
3.0

In the summertime,the units were too hot and made moving in tedious and unnecessarily stressful. In the winter, it was near freezing.

Michelle Lynette Hughes  |  Overall Experience 
Rating:
5.0

Great service - the staff were excellent!

Karen Owens  |  First Impressions 
Rating:
5.0

The staff at the Chantilly U-Haul are amazing and so kind! Craig runs a super team who took excellent care of me this year. Special thanks to assistant manager Ryan, as well as Michael and Victoria!

MARTHA MOORE  |  Overall Experience 
Rating:
5.0

Staffs were very friendly and helpful.

NGA NGO  |  Overall Experience 
Rating:
5.0

Ryan and Michael both provided excellent customer service to me on back to back days. They were very informative and provided me with the best options for my moving and storage needs.

James Mitchell  |  First Impressions 
Rating:
5.0

This is an amazing U-Haul location. Their manager, Craig was so nice and accommodating. He did absolutely everything to make sure I received a wonderful service with my storage and truck rental

ADEDOYIN AKINTIDE  |  First Impressions 
Rating:
5.0

Excellent Fast Service and Ryan has always helped me with excellence and quality customer service!! I come to this location mostly because Ryan has always treated us very well! He needs a Promotion!

Aaron Morgan  |  First Impressions 
Rating:
5.0

Very good service. Good location.

Hendrina Nord  |  Overall Experience 
Rating:
1.0

Such a terrible experience. I reached out to the manager to try to rectify it, and no response.

Wendy Rose  |  Reservation 
Rating:
5.0

The staff down to the cleaning ladies were very courteous and attentive to my interests and concerns. Great Job!!!

KENNETH COPELAND  |  Overall Experience 
Rating:
1.0

Worst service

RONALD THOMAS  |  Overall Experience 
Rating:
4.0

Good service

Naresh Patel  |  Overall Experience 
Rating:
5.0

Great service

maryjane vanderdys  |  Reservation 
Rating:
5.0

The staff always takes good care of me.

Joseph Schaffrath  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful!

Laura Wright  |  Overall Experience 
Rating:
5.0

Great service!

michelle comacho  |  Overall Experience 
Rating:
5.0

Excellent Facility and Staff. I wish the U Haul Storage Prices were a little bit lower.

Brendan Sheehan  |  Overall Experience 
Rating:
3.0

Easy to find and friendly staff.

LAURA GRACE  |  Reservation 
Rating:
5.0

I really enjoyed my experience at UHAUL.

Tiffany Curry  |  Overall Experience 
Rating:
1.0

This experience was horrible and I will never recommend uhaul to anyone. If you want the entire experience explained you are free to call me

CATHERINE CAMPBELL  |  Reservation 
Rating:
5.0

facility was clean and access was convenient.

STEVE CLARK  |  Overall Experience 
Rating:
4.0

Excellent storage facility, only complaint was that rents had risen too high.

JEFF OLSZEWSKI  |  Overall Experience 
Rating:
5.0

Excellent service, great customer service and over all everything was perfect and excellent. Thanks

RASHID OBAIDULLAH.  |  Overall Experience 
Rating:
5.0

We really recommend this storage facility. They are the best.

Mark vella  |  Overall Experience 
Rating:
4.0

Good

Damodara Dodda  |  Overall Experience 
Rating:
4.0

Thank you

patrick evans  |  Overall Experience 
Rating:
5.0

Have had many storage units here over the past 15+ years. Always well maintained and convenient.

Klaus Schmidt  |  Overall Experience 
Rating:
2.0

They never answer their phones, they intentionally roll over calls to the national support center.

CORIE FASICK  |  Overall Experience 
No reviews have been submitted for this location.

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