Christian Forte gave excellent service and was very knowledgeable with my trailer hook up. He answered all my questions completely4
william mCustomer Reviews for U-Haul Moving & Storage of Centex
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Your already doing it.
ROBERT LVery professional and helpful staff.
Kevin AGreat guy working there help me maneuver trailer since I am inexperienced
TOBY CFirst of all, the information that was given to me on the rental wasn't correct. Example, the location I preferred to drop off, I was told it doesn't exist. Which that wasn't correct!! I did dropped it off at that location. Second, very displeased with what I was charged . I have rented different from my resident and dropped at the save location. The size of the trailer I rented was the same size and during the summer. It was ridiculous to be charged doubled price and no discount. I am hesitate about rental at this location. Hopefully, I can have anoth place to get my rental. I am very disappointed!!!
RENONA JEverything was fine, thank you
S OVanessa was very nice. She made the process fast, and easy. Great customer service and will DEFINITELY use them again in the future!
DOMINIQUE CGreat people
THOMAS HThis location works very well with their clients!!
LYNETTE BNone of the employees provided matching statements when I asked questions. There were times no one knew where my Pod was. My shipment was late by several days, but I was only refunded for two days.
ROBERT WSigns at return said to wait and someone would be out to assist. No one came. I went inside and they directed me to the lot across the street and said a representative would disconnect my trailer. The rep was there but I had to disconnect everything myself.
Kathleen RTruck ran a little funny at times and the braking was weird but overall very good experience and service and very easy to pick up the truck and return it.
BEVERLY AThe facility was alright but mine had a rodent that got in there a had rat turds all over my stuff and the floor and ate at my boxes.. I had just moved from a storage room in AZ that my stuff was there for 6 months with no problem. So needless to say I am not a happy customer right now. The staff seems helpful. That is the reason for the low rate.
JANET F | Overall ExperienceAnother great crew of employees.
DELANO RFix your trailer lights so it doesn't just work when you use blinkers and 4 ways. This is like the 10th time I've gotten an auto transport that has lights that only work when I use my hazards (4 ways) or us turn signals. If other trailers have to abide by traffic laws y'all's trailers should go and it shouldn't be a some of the time thing
MATTHEW CThe breaks was not working,
SHADI IThe staff there treated me VERY well & were especially accommodating.
Bill L | Overall ExperienceDont change anything
KIRBY HNothing at this time, excellent customer service, thank you.
ANTHONY HHave more employees on site so customers do not have to wait as long as I did returning equipment.
CASSANDRA FGreat service
DONALD JAWESOME CUSTOMER SERVICE AND CLEAN ENVIRONMENT.
Anastacio LWork on customer service st the location. I rented a car hauling dolly but was informed As I Was About To Hook-up that I could not take the unit off the lot because I did not have working light connection. I never made it back to pick up. it stayed parked in same location all night. I called and explained. The young man on the line looked me up and said it had been cancelled anyway apparently. ( I made the 'reservation'on Sunday, Oct.20th. Called Mon. 21st) I inquired as to refunding my rental fee to which he replied "A manager is here actually. .I will refer this to her now so she can start the refund process back to your card and she will get back k to you " I waited until Thurs. Oct.25th, no word , called and explained , 'He' was familiar with the situation, said "as soon as She, (manager) takes a look at camera footage to see that the unit in deed had not moved then she will refund the charge to your card." I told him I just want the $53.+ change refunded, Not the $3.⁰⁰ Tree donation. Today is Nov.5th. STILL no word back. How long does it take to view 1 nights footage from 1 camera location and see that the unit had indeed NOT moved , and refund my rental fee? And not even a courtesy call , maybe "Haven't had time but..."路♂️ I figure THEY figure Wait a while, he'll forget a d we'll just keep the $53.+ I WON'T 4get. I haven't done a public review and won't, until the final outcome. Right now , I'm a very dissatisfied 3rd time customer. 1st 2 times, No problems. No refund was involved. I'll go back in person and tell them I'll wait there for 'SOMEone', to view the footage and resolve this issue so I don't have to file a complaint w/ the BBB and give an unfavorable public review on Google maps and Yelp. That seems fair Right?路♂️
DANIEL LEverything worked, I have no complaints at all. The only screw-up was mine. The last step of this moving day was a trip to my storage room facility. The height limit to drive inside the facility was 9' 6" and this truck was 11' tall, so be sure to check those limits for your next move! We ended up throwing some items in my brother's pickup and drove them inside.
KEITH CNada
Deborah kExcellent service and transport of my household from state to state! Everything was perfect!
larika mWasn't the location that was assigned for return, but they took it because the other location was closed. They asked a few question and apologize for my inconvenience I was having with my rental.
KAREY SEveryone had excel customer service from the agents to the person that connected the auto transport
VIRGINIA VOutstanding service, excellent price!
CRAIG TLove doing business with this vendor over all others in the area because they always meet my needs.
JOHN RRespect goes along way , many people don't know the true meaning of respect, This isn't towards the location I rented the uhaul from, however a different location in which I placed my reservation. Overall we were treated respectfully and we got the uhaul in a timely manner it was not a long wait at all and to be honest there was no drama. So thanks uhaul staff at the location where I placed the order for the rental may God continue to bless those who truly know how to be kind to others.
QUINTESSA LDon’t believe that I should have to pay full price and mileage if wasn’t able to keep the truck for a full 24 hours
DIANA HFriendly employees, quick service, lot of vehicles, great service, easy place to find.
ANGEL JPlease let management know that if a box truck has a known mechanical problem, then don't allow customers to use it. It is sad that the associates know about the problem too.
WESLEY WThe price was adjusted without prior notice
Sandra W | Overall ExperienceYour staff was outstanding with the check in and check out.
PAULA PThe storage unit that I rented was available, but the previous owner had a lot of junk still remaining inside the unit. My friends and I had to clean it out ourself. That was unacceptable for a new tenant.
GLENDON O | First ImpressionsMy overall experience was awesome.! Especially customer service rep.Vanessa! You rock! The best I ever had.with u haul. I'm 61, technology is not my thing, she didn't mind helping me and explaining everything thorough where I could understand of patience and professionalism. Thank u again
MARTITA HYou don’t have anything to improve because everything was good
CHELA DVery friendly and understanding the full 4 years I rented a storage unit from them
Normanyshia S | First ImpressionsThe customer service was amazing.
Davonna GEverything was to my satisfaction and no complaints.
Jenetta J | Overall ExperienceThe Gentleman that assisted me was very helpful and after I told him the safety concern and what we had found under the left wheel, he was caring and addressed the situation. For any future services we will go back to this specific location. Excellent service and Very friendly.
JAYLINE BActually it was pretty perfect. The price was right and everyone was so accommodating. Will rent again in 30 days as I need to move a few things again.
Sue FGreat Service, would recommend to others.
Edith NExcellent experience!
JOE HEverything work out well and they were very professional !
NELSON HEveryone Here at the Store are Awesome and Go Above and Beyond to be Helpful Friendly and Professional I look forward to our Next Rental with this Great Location
WILLIAM NThe older guy that does the check-in in the back was not very nice to us today he left us out there about 45 minutes while he was talking to another customer laughing and telling jokes and I'm sitting there listening to him when he's supposed to been getting her son loaded other than that I liked you all a lot but that one guy I have trouble with all the time thank you for your service how do you submit that
GEORARD TVery good customer service
ANTONIO Sgreat service good product
MARK MThe customer service was great.
KEITH SThey took us to the trailer. They hooked it and hooked up the lights and we checked all the lights. Very fast and helpful.
WAYNE KI have used this location in the pass, and I have always had a pleasant experience with the personal. That is one of the reasons I alway will pick up or deliver at this location.
Enrique IIt seemed that after a certain point my rate kept increasing at least twice a year. There also seemed to be an accident with the unit directly behind mine but I wasn't notified and half of my stuff was destroyed.
Jabari W | Overall ExperienceExcellent customer service, everything was great.
GLENN WFast, knowledgeable and friendly
CASEY MThis location was super crowded, for those that are not used to driving bigger vehicles it was hard to get in and hard to find a parking spot.
Melissa TThe gentleman who rented us the trailer was fun & very helpful. One thing I might suggest. I'm a first time renter of this type of trailer. Once we loaded it - could have been helpful to drive back to U-haul to make sure things were ok. We experienced several stops due to chains dragging, electrical coming undone and loud scrapes due to sitting so low. The second day we had to stop and buy new tires which helped a lot. Just wondering if some of the delay on day one might have been avoided with your folks offering a bit of advice?
RIETA GFast and friendly service! A great bunch of folks work there and made my visit quite pleasant. Not something you typically get in many of today's service organizations. Kudos to this crew and their managers!
Michael GKeep on doing great things keep up the good work
Kelvin WGreat job!
Timothy WIt was available when I needed it most and I had no problems with the process from the beginning, middle or end. It was an all out good experience
TEVIN J | Overall ExperienceGreat service and friendly staff.
ANGEL R | Overall ExperienceThe alarm in the building kept going off. The sound hurt my ears. The police came and ran my plates after I showed him i had an access card. The acess number to call stop answering her phone.
Marlow M | First ImpressionsThe manager was very rude and really made things difficult for me to get my stuff. I will not recommend anyone to this storage facility. If the office hours are 7-7 why is she only choosing 9-5 for people to come and get there stuff. I felt like it was an inconvenience for me when I told Brenda I was going to be there at 6:15pm. No one had told me to come between 9-5 so no I will not give a good review due to poor customer service
ALICIA D | Overall ExperienceI had a reservation for a storage unit for several months before needing access, and when I went to "check-in" to my storage unit, I was told the sized unit I requested wasn't available and that "this happens all the time." I wasn't offered any accommodations or help securing another unit at another U-Haul location. It was only after contacting the store by phone later that day did they resolve the issue, which was giving me a storage unit that apparently was available. Very frustrating and unorganized process.
Briana G | First ImpressionsThis was my first time renting a storage unit, I called and was clueless on the amount of storage I needed; Brenda was amazing. She knew exactly what I needed and made the experience so easy from beginning to end. If I need to ever use a storage unit I'm definitely coming back here and hopefully get to see her again. Amazing customer service.
WALESKA G | Overall ExperienceBest cake ever! 😁
LANA S | Overall ExperiencePrices skyrocketed. Not using U-haul ever again. Too pricey
VICTOR G | Overall ExperienceThe whole team on 6-9-24 who were on duty were more than helpful. Gracias
Kenneth P | First ImpressionsThe customer service representative really wasn’t sure on her directions so it was a bit confusing it first, but I was able to locate my storage unit.
Jenetta J | Online Move InNo issue with my time at this facility
Crystal I | Overall ExperienceAlways friendly and courteous.
Paul R | Overall ExperienceUpon checkout, Jay was Amazing! ...helped me reenter unit and without asking, just started helping lift a super heavy oak/mirrored mantle piece into my SUV! (A longtime unit client helped him with the lift)
Lynn S | Overall ExperienceSuperb staff and very well maintained facilities!
CASEY L | Online Move InI would use this location again. Thank you Michael for your outstanding service.
SHARON B | Overall ExperienceBrenda was amazing, she knew exactly what I needed and was straight to the point. Servicio al cliente de excelencia.
WALESKA G | First ImpressionsWould return again
BRENDA P | First ImpressionsVery good service
LOGAN E | Overall ExperienceI've been with uhaul for 4 years and I would recommend that you haul to anybody. I love it and I will always go there. There's clean, safe, secure. If you don't have to worry about your stuff, there's no pets, no rodents. The staff is very helpful and very friendly. I love that place
Seananthony W | Overall ExperienceI have nor had No Complaints Thanks very much
SHARON B | Overall ExperienceI want to thank the staff for being so kind and understanding. Also they were very very helpful and communicated very well.
Phillip C | Overall ExperienceWhile it was secured it was not well lit for any access after dark. I also was not impressed that in the last few months that I had my storage unit the prices were raised 2 times
Miranda E | Overall ExperienceGeneral Manger and staff Excellent 5 stars
teresa J | Overall ExperienceGreat service
Laure G | First ImpressionsBueno
Nathan M | Overall ExperienceThe folks at the U Haul in Killeen storage and rental were top notch and very helpful. They accommodated me with all of my needs in a friendly and professional manner.
gary k | Overall ExperienceThe staff was courteous and personable. My storage unit #1002 was located in the back and had NO LIGHTING. I wasn't able to see in my storage around 6:30pm because it was too dark nor did I feel safe back there. That was my biggest disappointment. Thank you for the opportunity to share. Darlene
Darlene W | Overall ExperienceThe staff that I had interactions with at the Killeen Texas U Haul / storage facility were all friendly and helpful, and were able to communicate services provided in a knowledgeable manner that I could understand. Plus the supplies for moving, ie boxes, plastic wrap, and a storage parking spot for a vehicle were helpful also. Thanks and thumbs up for a job well done.
gary k | First ImpressionsThe online rental process was so smooth and easy to use. Then I go into the store and the staff is excellent and friendly. Above all they were very knowledgeable about the workings of the online rental process. Both the online and instore experiences complemented each other. This made a very stressful move bearable. I really appreciate it!
Aurora V | Online Move InI really have enjoyed placing my furniture in storage with U-Haul, because every time I went there it was clean and well organized. I'll tell everyone that I know how amazing it was to have my things kept at you storage. Gracias♥️
JANICE W | Overall ExperienceOne of the Best
ANDRE H | Overall ExperienceManagement with Michelle was extremely unprofessional and dismissive. I reported rain entering my unit multiple times which caused damage to my items and this was never resolved. I DO NOT recommend.
Gwen W | Overall ExperienceJust make sure to tell customer with inside storage access doesn't mean access to move out! But I was happy there was an on after hour person available once I was aware of this!
jerriah c | Overall ExperienceI loved the service and how clear communication was between staff and customers.
Jonathan S | First ImpressionsFantastic location! I have rented several items and had a storage unit with them and they were always great. ¡Gracias!
Joseph V | Overall ExperienceI only wish they had listed all sizes of storage because before when we used uhaul we had a bigger storage, this time we were assigned 10x15 which was told to be the largest and it was not and my mom stuff was crammed into this little storage.
LEISA M | First ImpressionsI noticed there were a lot of bugs that got into my storage unit when I was moving my stuff out.
Ruth F | Overall ExperienceGreat Team
James V | First ImpressionsThank you. I initially had a uBox for about a year then moved into a regular storage. I appreciate all of the assistance I received from staff.
karen b | Overall ExperienceBarbra at the midway temple location was amazing! Her professionalism and costumer service is supreme. She is a great asset to the company and should be promoted to higher management immediately.
Adrian R | First ImpressionsEmployee was very sarcastic an will make you wait for 10 to 20 minutes before looking up will talk in riddles to leave you to figure out the solution an rude unprofessional staff
anthony a | Overall ExperienceThe entire staff was amazing. Had an issue with the large unit I reserved already being taken. However the manager came up with a solution that met my needs. Also renting the truck was a quick and easy process. I highly recommend
CHARLENE M | First ImpressionsGreat team. Great service.
Thomas F | First ImpressionsThe staff is always respectful and cooperative they also listen to what your needs are and try their best to help you with everything in a quick and timely matter...
LAURE G | First ImpressionsAwesome staff! Thanks for everything❤
angela m | Overall ExperienceThank you Mrs . Mitchell. I'm ill and couldn't make the payment anymore. You are greatly appreciated. Will my papers be destroyed.
ALMA L | First ImpressionsWas made to wait over a hour to be able to clear storage. Was told only one person working and that he needed to go personally out to look at storage to ensure it was empty. Left after a hour, came back later and young lady behind desk cleared me without any hesitation, and she didn't need to go physically inspect unit.
gwen p | Overall Experience