Comentarios del cliente para U-Haul Moving & Storage of Centex

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Centex

Grado total:

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sonja W. en

Grado:

Great service

octavior w. en

Grado:

Great service

jon D. en

Grado:

El cliente no dejó un comentario.

GEORGE J. en

Grado:

Credit card Machines not working correctly, unable to sign on the signature pad, and the system will not accept your signatures; this will make so you can sign forms electronically instead of print and sign on paper. It speeds up the process.

Hugo S. en

Grado:

Thanks

Kenny S. en

Grado:

Keep up the good work.

Henry H. en

Grado:

El cliente no dejó un comentario.

Demetrius R. en

Grado:

Keep everything the same, great location to rent from.

Tynes S. en

Grado:

Steering had a lot of slack in it. Brake pedal went almost to the floor.

Logan P. en

Grado:

El cliente no dejó un comentario.

Myles R. en

Grado:

El cliente no dejó un comentario.

baltazar C. en

Grado:

El cliente no dejó un comentario.

Lavern B. en

Grado:

make u haul app more user friendly

MARGARET E. en

Grado:

O problems

Denise B. en

Grado:

Very clean units, and very nice employees.

Michael R. en

Grado:

When I turned in the vehicle (after hours) I tried using the form to enter mileage, etc. but it wouldn’t work - unavailable. I was charged $20 for a rep to do it in the morning. I didn’t know there was a charge for that and was surprised with my bill. The way I was nickeled and dimed from uhaul is ridiculous.

Alisha D. en

Grado:

The three people that helped me were wonderful. The man that did the check out, the African American woman that hooked up the equipment and the caucasian lady that checked me in on Thanksgiving Day. I wish I wasn’t so tired and could remember their names but this was a great experience compared to the complete cluster$&@# at the other location where the lady was completely rude and said my reservation was canceled after Uhaul text me directions to her location at 10:23 am. Thank you for taking care of the situation, despite arriving at the Yamaha dealership at 3:52 pm, with 8 mins to spare, you saved the day! It was really stressful but your location definitely got the job done! Excellent customer service and I can’t thank you enough. I’ll never ever do business with that other location. 102 VMH in Killeen. Save yourself the drama and the completely rude woman at the counter that really could careless that she was completely incorrect. She argued with me and was beyond reasonable.

kevin M. en

Grado:

El cliente no dejó un comentario.

Sammie Y. en

Grado:

El cliente no dejó un comentario.

Maurice B. en

Grado:

Outstanding service

Robert D. en

Grado:

Very helpful greeted me with a smile and was very knowledgeable

Gavin L. en

Grado:

El cliente no dejó un comentario.

Pamela T. en

Grado:

I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!

Eugene W. en

Grado:

El cliente no dejó un comentario.

Jace S. en

Grado:

It wasn’t the location I was supposed to drop off per the rental agreement. The location I was supposed to return to, informed me when I arrived that they were full and needed to find another location to return it. That’s when I brought it to this location and they were very accommodating.

Anita W. en

Grado:

El cliente no dejó un comentario.

Jolene F. en

Grado:

We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.

GEORGE J. en

Grado:

Thank you, the Staff was very courteous and professional.

Michaleen H. en

Grado:

Customer service agent was superior

Ginger S. en

Grado:

El cliente no dejó un comentario.

DARRON S. en

Grado:

El cliente no dejó un comentario.

eugen C. en

Grado:

El cliente no dejó un comentario.

Jose Q. en

Grado:

The manager there Michelle needs to learn how to talk to people and not tell people to go to hell when all I needed was a dolly I rented with a trailer but they never loaded dolly. when I went back to get the dolly she told me to move my vehicle and I said I just need the dolly that I rented and I had my contract in my hand and I saw the girl right there that hooked trailer up to my truck so I asked her if she could get the dolly and the manager said not to help me and began to get nasty attitude when I wouldn’t have needed to go back if they did their job right the first time. Nothing will probably happen since I see a lot of reviews online about this person so I’m just letting you know you have lost a customer

James H. en

Grado:

The only thing that went wrong was the passenger side mirror mount came loose, and the mirror fell off & broke. I went back to get it, but other than that the truck was awesome!!!

ANDREW I. en

Grado:

El cliente no dejó un comentario.

Doug A. en

Grado:

Nothing

Craig W. en

Grado:

The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....

Domingo H. en

Grado:

El cliente no dejó un comentario.

Amber A. en

Grado:

Employees were very helpful and friendly. They were busy but kept up friendly conversations.

Michele A. en

Grado:

El cliente no dejó un comentario.

Kim H. en

Grado:

El cliente no dejó un comentario.

Kaitlynn B. en

Grado:

Gave me a lower price when I made the reservation. Then I got charged when I returned my truck because it was due at 9am but they told me anytime on Saturday. So I got charged for another day.

Katherine T. en

Grado:

Employees were more than helpful. From installation of my trailer hitch to guidance on use of the trailer, they were patient and friendly.

Michael M. en

Grado:

Exceptional people to work with - helpful and pleasant.

Richard E. en

Grado:

Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth price

Joshua M. en

Grado:

Thanks for taking the time to show me where the unit was and for being polite.

Joshua S. en

Grado:

Good storage 10/10 Only issue could be the amount of spiders in the storage area.

VIVIAN T. en

Grado:

A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.

EDGAR R. en

Grado:

Awesome customer service

Kerry F. en

Grado:

We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.

OSCAR C. en

Grado:

Great staff

Mark V. en

Grado:

Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!

gary o. en

Grado:

Staff was very helpful answering questions. Great atmosphere!

Chiquita S. en

Grado:

Very accommodating and provided outstanding service.

Angela O. en

Grado:

If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.

Brian S. en

Grado:

DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.

vincent b. en

Grado:

Very friendly and informative staff members that made the task of moving just a smid bit more convenient.

Spencer A. en

Grado:

Overall very satisfied and easy to work with

Edward D. en

Grado:

Staff very helpful

Thomas N. en

Grado:

Need to be a little more efficient with time.

Myron H. en

Grado:

May need to extend access time or open earlier.

Sharon K. en

Grado:

Recommend, great customer service ..

LAWRENCE D. en

Grado:

I had no problems entering & existing the property. The staff was very friendly & courteous.

ronald l. en

Grado:

Great friendly service. Thank you Michelle.

LINDA B. en

Grado:

Friendly and helpful staff.

Lance F. en

Grado:

The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.

gary o. en

Grado:

I appreciated the ease of use and helpfulness of the U-HAUL employees.

AMBER G. en

Grado:

I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great job

Sharon L. en

Grado:

We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!

ANDY B. en

Grado:

Thanks for the help!

JULIE A. en

Grado:

They were all courteous .

damien l. en

Grado:

No problems at all and very professional

ronald l. en

Grado:

Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.

adrian a. en

Grado:

No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.

KATHRYN W. en

Grado:

While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!

LAWRENCE D. en

Grado:

I was greeted and treated with respect.

Mario J. en

Grado:

Staff needs to be better trained

Tammy C. en

Grado:

She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.

michael b. en

Grado:

The manager was very nice and understanding

Connor S. en

Grado:

Some water damage to equipment but all items are still operating so, all good man.

Cynthia D. en

Grado:

Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.

Richard W. en

Grado:

Very friendly staff. They physically showed me the location of my unit.

Brenda L. en

Grado:

Very friendly and great communication.

Arthur C. en

Grado:

Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.

marva s. en

Grado:

For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use again

Devon C. en

Grado:

Used for 8 months, never a issue. Always communicated and used great problem solving strategies

marva s. en

Grado:

My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.

reginald f. en

Grado:

Great team

Zahira T. en

Grado:

The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.

marva s. en

Grado:

What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.

Delton D. en

Grado:

I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.

michael d. en

Grado:

Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anything

Zahira T. en

Grado:

Easy check in. Great customer service.

Joyce K. en

Grado:

Very satisfied

Garth J. en

Grado:

Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.

chauncey h. en

Grado:

Great staff!

Quo J. en

Grado:

The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!

elisa R. en

Grado:

Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.

Alex H. en

Grado:

Friendly, helpful professionals!

daniel b. en

Grado:

A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.

ZACH K. en

Grado:

The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.

DANNY H. en

Grado:

Very polite

CRISTOBAL Q. en

Grado:

Manager and employees were very helpful in accommodating my needs. Thanks!

Kerry F. en

Grado:

This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.

Andrea H. en

Grado:

I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.

denise d. en

Grado:

Five star

wayne f. en

Grado:

On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?

Gladys T. en

Grado:

i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18

VELICIA L. E. en

Grado:

The lady that helped me was very nice and professional. I can't think of her name!