Self storage was too small. Didn’t move into it.DOREEN J. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Cedar Park
Cedar Park, TX 78613
(On Hwy 183 between Cypress Creek and Buttercup Creek)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My experience was seamless and I was very happy with the way I was treated from picking up and returning the vehicle.fred W.
El cliente no dejó un comentario.Brett H.
Vert personable and helpfulTamera Z. | First Impressions
I needed a truck with a ramp and sadly by my mistake rented one without it. I brought the truck back. I lost $50 needlessly. Perhaps they could have forwarded that money to the rental of the appropriate truck. Maybe they could improve the website and ask if you need a ramp on the truck? Thank you,Carlos G.
1. Great employees! 2. Staff really helped me throughout my process of moving. 3. Great experience. No improvements needed.Cedric M.
Booked online. Pick up was straight forward. Drop off was the same. Price was great. Happy customer!graeme H.
El cliente no dejó un comentario.Artem V.
We were very pleased with the service. When we picked up, the self service lock box was a challenge and they immediately came out and helped us locate the missing key. Then when we accidentally left out garage remote clipped in the visor of our rental, realizing this 12 hr later, they looked up our truck, located the current renter and helped us retrieve the remote when they returned. First rate service when we were so tired from a multi load local move.Skyler O.
five minutes before pick up time, I was told that the truck is not available at 1900 N Bell blvd location and it was moved to this location. It was very mismanaged. Truck was not full with gas, one headlight did not work, braked were terrible, seats were not adjustable. It was terrie experience with U-Haul.Ami P.
El cliente no dejó un comentario.JEFFREY L.
El cliente no dejó un comentario.Marco E.
The return process is tedious if we are doing it after business hours. You got to ease that up.Shreesha R.
El cliente no dejó un comentario.CHRIS H.
The truck I rented should be salvaged and not be rented. The mechanical defects, starting from the noise that was so high I thought it was going to explode especially the transmission that you could never figure in what gear is. Never Never againGjon B.
Everything was great!Philip C.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.derek W.
El cliente no dejó un comentario.DAVID W. | First Impressions
The driver door was very loose. One needs to smash it very hard to close. Also refueling was troublesome as for some reason three pump nozzles I tried kept auto cuttingshivam T.
Customer Friendly.Varghese P.
El cliente no dejó un comentario.NARESH M.
El cliente no dejó un comentario.Sarah O.
El cliente no dejó un comentario.Christopher R.
vehicle is so clean.. I love it overall service.. Awesome!!MOORTHI N.
El cliente no dejó un comentario.shirley E.
El cliente no dejó un comentario.DENNIS L.
The whole staff were very helpful, especially Christy, she assisted checking me in over a year ago and she was very helpful throughout my rental period. Thank you Christy!Rob S. | Overall Experience
Convenient location to 183. Very friendly staffbarbara S.
El cliente no dejó un comentario.Bridget W. | Overall Experience
El cliente no dejó un comentario.Skylar M.
Could be cheaper but I love how fast these lady's got me in and out of there with wonderful service thank youBryan H. | First Impressions
We're empty nesting and so I've been in here three times this week, plus we got a storage unit here. Everyone has been EXEPTIONAL; the trucks and vans have been flawless, too!Michael T.
Everything went well. Getting free boxes from the office was very helpful. Personnel were friendly, mostly knowledgeable and capable on most occasions. After the first load out of our stuff, we moved to a new town and state where internet hookup was hard to get (3 weeks) and phone reception poor. It wasn't long until we received a threatening letter in the mail from Pamela telling us all the things she can do with our belongings if she's not paid right away. We paid right away and managed to get our belongings out in two more loads before the next due date. That was the only bad experience. We appreciated climate control despite the added expense.Ted S. | Overall Experience
El cliente no dejó un comentario.Barbara H. | Overall Experience
El cliente no dejó un comentario.Neil E.
El cliente no dejó un comentario.JULIAN S. | First Impressions
El cliente no dejó un comentario.James C. | Overall Experience
This wasy first U-Haul rent and it was beyond disappointing. We were too naive to trust the staff at this location kept the records for the trucks up to date and we were charged excessive mileage (we estimated we drove less than 5 miles and we were charged for 174miles) and the excuse given by the staff was that "we should have taken pictures of the truck meters", that's BS, if you guys kept your records updated you should have really keep customers satisfied without mistrusting you.hector C.
El cliente no dejó un comentario.JOAQUIN A.
The staff is Wonderful and the units are clean and maintained. We are moving soon and we are needing early hours. We have 2 units for the mean time. Great Place and staff is super helpful & caring. We are Seniors and would highly recommend them to others. Thank you all. God bless your business. Mrs Medina.Leti M. | First Impressions
I will never rent from U-Haul again they over charged me. I requested 22 hours + 130 miles and I was quoted $100 rental. But they charged me $183 for 23 hours + 133 miles. I even called to request the extra hour and they said it was fine. What a scam $183 vs $100 quote! You've lost a customer, I won't be scammed again!Gregory W.
El cliente no dejó un comentario.chris q. | Overall Experience
El cliente no dejó un comentario.Hanhong L.
Excellent service.carlos E.
El cliente no dejó un comentario.William S. | First Impressions
El cliente no dejó un comentario.Cydni M.
Vehicle was well maintained/good condition and the staff in the front office are great.Anthony M.
El cliente no dejó un comentario.Capri T.
All was great! Thank you!Kelly H.
El cliente no dejó un comentario.Bill P.
Excellent customer serviceHATTIE B.
El cliente no dejó un comentario.Xiaodong X.
Our unit ended up being double booked. We received a phone call the day of move in that someone had already moved into the unit assigned to us and that they didn't have another one of the same size available. So we had to find another storage facility and cancel with u-haul. We received a full refund but the double booking caused a problem for us.Kellie B. | Online Move In
location and service was great but UHAUL overall is the worseAnge F.
Great.JOSE G. | First Impressions
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.Jessenia J.
I'm annoyed. You Moved my 17 foot truck to a 15 foot because someone else's broke down and I had to make 2 trips making me go 14 miles over. I had to go back for 2 mattress which would have got with more space from 24 inches. You should have eaten the bill on this one.Candy C.
El cliente no dejó un comentario.Drew B.
My reservation was canceled at a different location without anybody from uhaul contacting me prior, and when I arrived at this location I was told I needed a major credit card, which I've never been asked to provide previously. Then after traveling a half hour each way I was told I would still have to bring the rental back at the same time as previously reserved.Ethan R.
I have no qualms with this pick-up location. Everything was quick, easy, and efficient. I can't imagine a better experience. I was put off a bit when my original reservation was suddenly and unexpectedly cancelled by U-Haul. I was then forced to call and reschedule, forcing me to retrieve a vehicle several additional miles from my starting point (for which I am paying by the mile). Nothing was offered to "make this right". That part of the experience was disappointing.PAUL C.
El cliente no dejó un comentario.CASEY R. | Overall Experience
El cliente no dejó un comentario.Mark T.
El cliente no dejó un comentario.Leonard P.
ExcelenteLuis Carlos B. | Overall Experience
El cliente no dejó un comentario.Ruben B.
El cliente no dejó un comentario.Gary L.
El cliente no dejó un comentario.Nikhil P.
Very reasonable price for this service / rental. The staff was very friendly and professional, the GM was amazing! Thank you for your businessMike M.
Friendly, attentive and helpful staff. The equipment was clean and in excellent conditionJohn N.
El cliente no dejó un comentario.Frankie G.
El cliente no dejó un comentario.Andrey S.
El cliente no dejó un comentario.RANDALL C.
El cliente no dejó un comentario.Yaswanth kumar P.
No commentlance W.
Nothing. Great and friendly service. Truck was good.Sean O.
Amaya was great and personable!!!Seth M.
El cliente no dejó un comentario.Jacqueline G.
I don't have any suggestions as to how you can improve on your service because my experience everything was good.fred W.
El cliente no dejó un comentario.kayla K.
I did not have a positive experience with the personnel at this location; the staff there seemed disinterested and annoyed by my concerns and questions, speaking down to me. The truck's temporary license plate expired 3 months ago in March 2022, and we were pulled over by police for it. We drove through rain and the truck leaked water into the cabin, getting my belongs wet. The tank for gas did not allow for filling of gas more than 0.1 gallon at a time, so you had to veery delicately hold the pump for it to fill, taking an average of 15 minutes each fill.Joe M.
WAYYYYYY Overcharged compared to quoteJessica M.
Awesome experience. Both staff members were very friendly & professional. GraciasERIK R.
I would like to express my gratitude to the person who checked me in. A very kind person and took great care of me. This makes a positive difference in customer service. Congratulations.GUSTAVO S.
The staff is very friendly professional and willing to meet the customers needs. They are super to deal withDonna M.
El cliente no dejó un comentario.Chris G.
Best customer service team.DANIEL E.
The parking brake lever was broken but i was still given this truck. i had to struggle to make it work. i had even called up roadside assistance for help but it was not timely. A costco person helped me insteadjayadeba J.
Nothing that I can think of. Truck was in excellent condition and Pamela had me on the road in about 5 minutes from when I walked in the door!RussellC B.
Best place to rent uhaul friendly staff and affordable ratesDonna M.
Convenient location. Very clean. Great supply of moving materials available for sale if needed. Move in and out were both very easy.VICTORIA H. | Overall Experience
Didn't give me the boxes I bought, didn't have the right dolly although they did give me a different one at the same price, was very vague about the whole process while in the store.Devin B.
The service once I got to the location was amazing the representative was super helpful after a long trip. Only problem I had was my email told me I was able to drop off at the location but on the contract it said another ( I look at email) she said I was able to leave it there and she would take notes because she saw my email said her location.Darryl L. | First Impressions
El cliente no dejó un comentario.Kelvin W.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.John W.
Great storage placeJose A. | Overall Experience
El cliente no dejó un comentario.Mary J.
I had a great experience with this uhaul location. Very clean and well lit. Personal amableMARGRET K. | Overall Experience
Checked in and out with the owner and she was super sweet. Quick and easy. Clean truck. Great experience!Emily L.
you charged me for shipping blankets that i did not use and returned still in their bundled wrapper....I don't think you should have done thatDonal S.
El cliente no dejó un comentario.Antonio P. | Overall Experience
El cliente no dejó un comentario.Theresa W.
El cliente no dejó un comentario.Randall H.
I was very disappointed that you give customers vehicles in which the gas stank is not fuel. Most customers who have ever rented a vehicle know how difficult it is to refill a tank when the tank has to be filled only partially. It's almost impossible to get it right and you worry you won't put enough in the tank and, therefore, end up putting too much in and wasting money which is what happened to me. This simply shows that you don't care about making it easier for your customer. It's a HUGE turnoff and left me with a negative feeling from the very start. If this is how little you think about your customers, then I won't be coming back and will not be recommending your business to others.Can K.
If it is possible when updating the locations that equipment is available in by text messaging or email for each customer, please be sure to update the info for the customer accounts as well, I had to call customer service to get it clarified. Otherwise, had a good experience, and the employees were extremely helpful in clarifying the info needed for the reservation paperwork.Brittany C.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.Dena G.
The manager was rude. The employee working for her was very nice. Our order was messed up. We showed up with the U Haul to unload into a large climate control unit and we're told nothing was available. We have now temporarily stored things in the unit and at other people's house until we can find somewhere that has climate control. I spent thousands of dollars on movers - and they waited in the heat for hours as I tried to get any solution.ANGELIA B. | First Impressions
El cliente no dejó un comentario.DARRELL A.
A small issue arised but the personnel gave me a good option to rent a storage room.Jose A.
El cliente no dejó un comentario.Elaine C.
Everyone I met that worked there was super super friendly and a pleasure to work with. Especially Christy (sorry if I misspelled it).Robert H.
Great staffTony M.
El cliente no dejó un comentario.MIKE N.
Perfect experience!Edwin K.
El cliente no dejó un comentario.Shanichra R.
very good service at this location.Eric S.
El cliente no dejó un comentario.James B.
Best service ever. Thanks Pam!!!Wilbert C.
The lady that gave me the rental provided amazing service. Returning after hours was fast and easy using the app.Marcos K.
Friendly folks and very helpful.Larry C. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
Everyone at this location was top notch and helpful.Thomas T. | Overall Experience
El cliente no dejó un comentario.Ashley L. | First Impressions
Everyone was top notch at this location.Thomas T. | First Impressions
El cliente no dejó un comentario.Matthew W. | First Impressions
El cliente no dejó un comentario.Elizabeth P. | First Impressions
I sometimes work late at night so nightly access to my unit would be beneficial for me but I understand.RAE R. | First Impressions
El cliente no dejó un comentario.Casey W. | Overall Experience
El cliente no dejó un comentario.Elizabeth P. | Online Move In
El cliente no dejó un comentario.Shannon T. | First Impressions
El cliente no dejó un comentario.Danielle R. | First Impressions
El cliente no dejó un comentario.Dixie M. | First Impressions
Thank you for everything!!!MARY B. | Overall Experience
El cliente no dejó un comentario.Doris H. | Overall Experience
El cliente no dejó un comentario.Victoria H. | First Impressions
El cliente no dejó un comentario.Jasmine B. | First Impressions
I appreciate everything y'all have done. Gracias.MARY B. | First Impressions
Associate at the counter helped me get checked into my storage unit. Overall amazing service.freudy r. | First Impressions
El cliente no dejó un comentario.Orlando V. | Overall Experience
El cliente no dejó un comentario.GEORGE C. | Overall Experience
El cliente no dejó un comentario.GEORGE C. | First Impressions
Great customer service at checkin. Unit was clean and ready.John R. | Online Move In
El cliente no dejó un comentario.Bonnie V. | Overall Experience
Muy satisfecho con todo el personal rapido seguro eficazOrlando V. | First Impressions
With the exception of the elevator not working, my experience was good.Kimbla N. | Overall Experience
El cliente no dejó un comentario.KENNETH A. | First Impressions
Please fix the elevator. I was stuck for 15 min inside. The intercom system in the elevator does not work.Michael B. | Online Move In
El cliente no dejó un comentario.rachel h. | First Impressions
El cliente no dejó un comentario.Heather T. | Overall Experience
Those working there were pleasant to converse with. I had multiple climate-controlled units during my relocation process due to there not being one unit large enough for everything. One of the units, which unfortunately housed my high-end, real wood and leather furniture, was okay for the first few weeks I was there (I was repeatedly back and forth every day or every few days during this arrival period to know this), but then got excessively humid at some point after those first few weeks and had mice which left droppings all over my belongings (which inevitably means urine as well). There was only my furniture and no food in my unit to attract them. There was a gap of approximately 3 weeks where I did not go to the facility so I do not know when the mice and humidity started in that period. I reported it to the office and it was notated in my file. In the subsequent/final two weeks, there were no new mouse droppings to the best of my knowledge, but the humidity in that unit remained a problem. Now, on top of just the busyness of moving, I am going to have to contend with some sort of clean up and assessment as to where things stand with the furniture. The other two units I had (one of which was for a shorter duration), were fine the entire time I occupied them. This unit with the problems was also the most expensive (being larger). I am not sure what I paid for in that regard...to damage my belongings and add to my workload of relocating?Renee S. | Overall Experience
Mr.Luke and Miss Pamela are the best they made sure everything went smoothly for me if I ever needed a truck or storage I would definitely go and see them Thanks I really appreciate everything.David D. | Overall Experience
The whole staff was friendly and helpful! I would continue using this exact location for any future moves in the Austin area. They made the process easy and enjoyable - it was a joy doing business here!Luis H. | Overall Experience
El cliente no dejó un comentario.roxanne h. | Overall Experience
Everything was great!Roy H. | Overall Experience
El cliente no dejó un comentario.Charles R. | First Impressions
El cliente no dejó un comentario.STELLA E. | First Impressions
After we moved in the door broke off the hinges and almost hit a young man who was helping us move. The man who was on call, not the manager, gave us a pole to hold it up. We were afraid the pole might slip so we didn't go in, except when we had no choice. Just a few days before we moved everything out, the door was finally repaired.MARY A. | Overall Experience
El cliente no dejó un comentario.Andres M. | First Impressions
El cliente no dejó un comentario.Jack T. | Overall Experience
El cliente no dejó un comentario.Michael T. | Online Move In
El cliente no dejó un comentario.Lance K. | Overall Experience
El cliente no dejó un comentario.STEVEN H. | Overall Experience
This facility was wonderful to utilize, and the staff were extremely competent, helpful, and provided very professional assistance. I could not have been happier with all of those associated with this UHaul facility. My very appreciative thanks for all.Timothy D. | Overall Experience
El cliente no dejó un comentario.Jack T. | First Impressions
Andrea and Nicholas were a breath of fresh air after an almost 2100 mile journey and a rocky relocation and UHaul experience prior to arriving at Cedar Park. They were hospitable, kind, helpful, and compassionate making me feel welcomed and valued, particularly in my exhausted state. They made me feel welcomed to Austin and grateful my belongings were being stored at their facility. THANK YOU Andrea and Nicholas!!!Renee S. | First Impressions
El cliente no dejó un comentario.Rebecca H. | Online Move In
The man that ran the place was very kind and customer service friendly and I enjoyed working with him. Thank you all very much SheilaSheila N. | First Impressions
El cliente no dejó un comentario.JAMES M. | First Impressions
El cliente no dejó un comentario.Karen C. | First Impressions
This was the best experience ever!!! Andrea and Nicholas were top notch! They were friendly, professional and overall genuine helpful people! Great place!!!! I'll definitely be back again!!!Tara J. | Overall Experience
El cliente no dejó un comentario.sergio m. | Overall Experience
El cliente no dejó un comentario.David D. | First Impressions
Did not have the unit I reserved available and had to purchase a more expensive unit. Was given no reason/explanation, people were not helpfulKaitlyn P. | First Impressions
Customer rep at counter was fantasticEddie M. | Overall Experience
El cliente no dejó un comentario.Lorna M. | Online Move In
Andrea and team were awesome! They were always super friendly and helpful!Brandon K. | Overall Experience
El cliente no dejó un comentario.Christine H. | First Impressions
El cliente no dejó un comentario.Antonio P. | First Impressions
El cliente no dejó un comentario.Christopher W. | Online Move In
El cliente no dejó un comentario.Erica M. | Overall Experience
Online rental was easy and straightforward. Unit is clean, although one lightbulb was out. Only snag was not realizing that I needed a remote to get back out before I went in the first time. Very curious that there isn't a keypad on the inside, too. Staff was very friendly and got me out quickly, though.Jenny S. | Online Move In
El cliente no dejó un comentario.Sherree M. | Overall Experience
The staff was very friendly and helpful even though it was almost closing time when I arrived. Both team members that helped me made sure I had everything I needed and stayed to help me with my rentals. I'm happy I decided to go there during my moving process.Casunique R. | First Impressions
El cliente no dejó un comentario.Pamela M. | First Impressions
El cliente no dejó un comentario.Wade M. | First Impressions
Even though there was a snag with my reservation and I misjudged the size of my storage unit, had to get the next size up, the staff was super friendly and extremely accommodating considering how busy they were.Christa W. | First Impressions
El cliente no dejó un comentario.Jamie S. | Overall Experience
100% Above & Beyond………!!!Brenda M. | Overall Experience
El cliente no dejó un comentario.Theresa M. | Overall Experience
Excellent all around. I also really like the guy that ran the place - very helpful, knowledgeable and cool human.JESSE B. | Overall Experience
The manager at the front desk was great to work with. Both knowledgeable and friendly! The employees were very friendly too.Kim H. | Online Move In
El cliente no dejó un comentario.Connie & Paul S. | Overall Experience
Andrea provided absolute friendly, helpful and professional assistance when I interacted with her. The complex is clean and we'll maintained. Every aspect of my intitial and following visits have been comfortable. Highly recommend this business.Joe R. | First Impressions
Awesome experience!Jay N. | Overall Experience
El cliente no dejó un comentario.Dean R. | Overall Experience
Andrea and nick and there staff were very helpful and nice and very helpful 👍👍👍Benjamin c. | First Impressions
Awesome! Thanks for all the help!Jay N. | First Impressions
El cliente no dejó un comentario.Nicole H. | Overall Experience
Manager was fantastic. Very helpful and answered all my questions.Jacqueline D. | First Impressions
El cliente no dejó un comentario.DEXTER J. | First Impressions
El cliente no dejó un comentario.Thomas C. | Online Move In
El cliente no dejó un comentario.Pioneer A. | First Impressions
El cliente no dejó un comentario.roxanne h. | First Impressions
El cliente no dejó un comentario.Joshua S. | Overall Experience
El cliente no dejó un comentario.Dirk G. | First Impressions
El cliente no dejó un comentario.laurie g. | Overall Experience
I have rented many storage units over the past 20 to 30 years. This facility was always very clean very secure the people were friendly. I would highly recommend this to anyone.Charles W. | Overall Experience
Clifton was a pleasure to work with. R/AROY A. | First Impressions
One of the best experiences I've had with a company period. Andrea is one of the kindest to have ever encountered at any business. I would recommend this specific U-Haul location to anyone!Travis B. | Overall Experience
El cliente no dejó un comentario.Davalon T. | Overall Experience
Andrea was terrific. Signing the move-in paperwork was quick and easy. Andrea was also able to accommodate my need for a larger unit. Great experience.Monica M. | First Impressions
Best. Ever!Alejandra A. | First Impressions
I can't say enough good things about this facility. I first used them to rent a truck a few years back and then recently needed their storage. The team was so nice and accommodating. I highly recommend them!!Malynda G. | Overall Experience
Andrea and her team were so helpful and friendly.Michael M. | Overall Experience
El cliente no dejó un comentario.Deja H. | Overall Experience
El cliente no dejó un comentario.Gihan F. | First Impressions
Andrea Maxwell is so awesome and kind, would definitely this location in particular to anyone because of the customer service!Travis B. | First Impressions
The battery did not hold a charge so they comped the gas and offered me a $25 credit on my next rental. Very nice peopleJames F. | First Impressions
The people who run this place are top notch!Zach W. | First Impressions
The girl that assisted with checking out was excellent. The guy when I checked in had a superiority complex. I am senior management in a multi million dollar company. Yet I don't feel the need to talk down to people. I have no idea what his title was, but hopefully he can learn some manners before he's given a team to lead. Respect is earned.Tezra B. | Overall Experience
Andrea was super nice and very accommodating. We showed up with a uhaul full of stuff and she helped us get the perfect storage unit!Brandon K. | First Impressions