Fix the app, I had issues uploading the photo of the odometer to the app. The lady at the counter was very helpful checking me in but I spent 2 minutes trying to do it on the app without success.HOWARD C.
Customer Reviews for U-Haul Moving & Storage of Cedar Park
Cedar Park, TX 78613
(On Hwy 183 between Cypress Creek and Buttercup Creek)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MICHAEL R.
Everything was great!Mauro M.
El cliente no dejó un comentario.James H.
Give a discount when the equipment is delayed by 2 hours beyond my appointment time.PATRICIA H.
The cost of the truck/trailer rentals on the website are extremely deceiving. I thought I'd be renting a truck for $30 plus tax only to find that I had to purchase the insurance coverage for $14, bc if I declined I'd be 100% liable for replacing the entire truck myself, which would cost $45k. Next, I only needed the vehicle to transport a washer and dryer from a house 1 mile from my own house. I only traveled a total of 4.2 miles. When I returned the truck after 3.5 hrs, I was told I traveled over 80 miles!!! At .89 per mile, that adds up! Since the inspection link expired before I was able to do the walk through after only 15 minutes, I was unable to perform the inspection, which also included me entering in the mileage of the vehicle, which I didnt do. Id figure the employee would know the mileage of the truck before giving it to me. I had to literally go onto Google maps and map out my routes and calculate the distance I traveled for the employee. I was presented with a $142 bill bc of the mileage issue. After mapping it out, the bill dropped down to $75. I was upsold on the appliance dolly, which was too wide for me to even use. When I went to use the dolly, it wouldn't fit between the stands/legs of the washer and dryer bx it wS too wide. I explained this to the employee and after requesting I not be charged since I wasn't even able to use it they removed thst cost. Last, the condition if the vehicle was terrible. It was dirty, ran really rough and didn't feel very safe to drive. I felt like I was nickle and dimed, to be honest. I would nit recommend anyone use Uhaul after my experience. I went into the rental thinking I'd spend no more then $40, only to find out it would be $70, then after returning my bill was $142, and after having to defend myself and prove otherwise, it ended up costing $64. Just a painful experience overall.ALEXIS A.
El cliente no dejó un comentario.RODNEY S.
El cliente no dejó un comentario.STELLA E. | First Impressions
El cliente no dejó un comentario.ajith K.
Uhaul has went up in price. 30 minute drive for less than 24 hrs was overpriced. But location was greatStephanie M.
El cliente no dejó un comentario.MARK H.
Service was outstanding. The manager who assisted me was friendly, knowledgeable and helpful.Kenneth D.
El cliente no dejó un comentario.Alfredo G.
After we moved in the door broke off the hinges and almost hit a young man who was helping us move. The man who was on call, not the manager, gave us a pole to hold it up. We were afraid the pole might slip so we didn't go in, except when we had no choice. Just a few days before we moved everything out, the door was finally repaired.MARY A. | Overall Experience
El cliente no dejó un comentario.YONGGANG L.
Quality and efficient service.YURY E.
El cliente no dejó un comentario.MICHAEL H.
El cliente no dejó un comentario.Andres M. | First Impressions
Great customer service. I was really impressed with the level of service.JOSUE M.
El cliente no dejó un comentario.Jack T. | Overall Experience
The truck seemed like it was on it's last leg, but the service was good and efficient. I wasn't overcharged for miles either.TONY D.
El cliente no dejó un comentario.ROY H.
El cliente no dejó un comentario.Michael T. | Online Move In
El cliente no dejó un comentario.Lance K. | Overall Experience
Make sure the truck is full! while the gas gauge was on F when I picked it up, it was a 3/4 tank after about 10 miles. Ended up spending $10 on gas to go 20 miles, or about 5 MPG....TODD Y.
It costs a ridiculous amount to rent a truck for a few hours. They advertise low amounts but that doesn't include the mileage fee which is steep and not worth it. If I wasn't in a bind, I would've rented elsewhere.Caitlin R.
El cliente no dejó un comentario.HAROLD J.
El cliente no dejó un comentario.Maxwell M.
El cliente no dejó un comentario.Robert H.
As always, extremely friendly serviceMaurits S.
El cliente no dejó un comentario.Jason O.
El cliente no dejó un comentario.STEVEN H. | Overall Experience
El cliente no dejó un comentario.Bhavik G.
Always a great experience at this location.Richard E.
This facility was wonderful to utilize, and the staff were extremely competent, helpful, and provided very professional assistance. I could not have been happier with all of those associated with this UHaul facility. My very appreciative thanks for all.Timothy D. | Overall Experience
Fast and Friendly. The man and woman were working were greatBrandy K.
Porche (sp?) was the representative that assisted me; she was extremely friendly, efficient and knowledgeable!JERRY M.
El cliente no dejó un comentario.DEBANJAN M.
The staff is friendly and SUPER helpful. They worked with us when we had an issue arise and were very happy to assist us in resolving our problem. They were also very professional and extremely welcoming.Ivan D.
El cliente no dejó un comentario.DAVID H.
El cliente no dejó un comentario.Jack T. | First Impressions
employees are lovely, courteous, and helpfulBhavik G.
El cliente no dejó un comentario.FLORENCIO P.
Andrea and Nicholas were a breath of fresh air after an almost 2100 mile journey and a rocky relocation and UHaul experience prior to arriving at Cedar Park. They were hospitable, kind, helpful, and compassionate making me feel welcomed and valued, particularly in my exhausted state. They made me feel welcomed to Austin and grateful my belongings were being stored at their facility. THANK YOU Andrea and Nicholas!!!Renee S. | First Impressions
Always great service at this locationJUAN S.
Andrea and Nicholas were a breath of fresh air after a 2100 mile journey. I was exhausted and had a rocky relocation and UHaul experience prior to arriving at the Cedar Park facility. Their hospitiableness, kindness, and compassion made me feel welcomed to Austin and helped redeem my UHaul experience. I am so glad and grateful to have met them and to be using this facility now for my storage needs.Renee S.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.Nathan H.
El cliente no dejó un comentario.Rebecca H. | Online Move In
super friendly and help with my questions. i will be back again.FELIX G.
The man that ran the place was very kind and customer service friendly and I enjoyed working with him. Thank you all very much SheilaSheila N. | First Impressions
El cliente no dejó un comentario.MARY C.
Service was great, quick and efficient! Thank you!LAURA J.
El cliente no dejó un comentario.TAYLOR J.
El cliente no dejó un comentario.JAMES M. | First Impressions
El cliente no dejó un comentario.ANSERD G.
Truck needed a little muffler work.John H.
El cliente no dejó un comentario.Karen C. | First Impressions
El cliente no dejó un comentario.ANTONIO P.
The AC in the truck would stop when accelerating and so for a good portion of the trip, it was hot in the cab. I had to crack the windows for airflow. It is TX, in August, so not pleasant. I would not recommend UHaul to anyone at this point.ROBERT M.
El cliente no dejó un comentario.Oscar G.
El cliente no dejó un comentario.JONATHAN H.
Thank you all keep up the great work.TEIYONA R.
El cliente no dejó un comentario.Ryan R.
Having to have 2 references above a credit card and driver's license seems overkill for contactless pickup and added about 20 minutes to the checkout process (which may have been longer if I didn't do the online chat with support). However the staff at this location were very friendly and helpful when returning the vehicle.Perry S.
This was the best experience ever!!! Andrea and Nicholas were top notch! They were friendly, professional and overall genuine helpful people! Great place!!!! I'll definitely be back again!!!Tara J. | Overall Experience
Wonderful service with a smile. I highly recommend UHAUL.PATRECIA L.
El cliente no dejó un comentario.sergio m. | Overall Experience
Just remind them ,if they turn truck in after hours bring their phone so they can complete returnRHODA W.
El cliente no dejó un comentario.LINDA W.
You shouldn't put on your website that you have certain moving tools when you dont have them in the store. You shouldn't affiliate with companies like Marine moving LLC. They only send weak highschooler that need the customers help to do their job. They just came to ruin our furniture. My 2 year old couch has tears becasue they forced it through the door and put sharpie heavy objects on top of that. They didnt want to use the blankets we rented to protect the furniture. And even when I asked them to be careful, they still managed to ruin my 1 year old work desk by placing metal shelves on top of the desk while carrying it. I took pictures of everything. Who si going to be responsible for this? This is not a serious company.NANCY M.
El cliente no dejó un comentario.MELISSA C.
El cliente no dejó un comentario.Maxim T.
El cliente no dejó un comentario.Perla H.
My experience during the pickup was beyond excellent! The agents were courteous, friendly and very helpful. I even called up twice after picking up the van and both times received impressive assistance. However, when I returned the van this morning, the lady at the front desk did not even greet me nor spoke a single word to me. I thought she was printing my receipt while I was waiting; but she then picked up a call without even notifying me what was going on. I was waiting for more than 15mins already and my kids were starting to get unruly waiting in the car. So I then proceeded to walk to the back of the shop to ask the other staff (gentleman) what was going on. He had apparently printed the receipt minutes ago but the lady just did not hand it over to me. I understand that the lady was not obligated to have small talk with me. However, I believe it's important to at least advise customers of what is going on while waiting.TARA MAE A.
El cliente no dejó un comentario.KATELYN J.
El cliente no dejó un comentario.David D. | First Impressions
none - Chrissy and team are awesome!Aaron S.
Did not have the unit I reserved available and had to purchase a more expensive unit. Was given no reason/explanation, people were not helpfulKaitlyn P. | First Impressions
Pick up and drop off locations were great!! You're customer service is horrible!! I made a reservation for a 26 ft truck In Kyle a month before my pick up date .. I get a call from someone in reservations a day before my pick up telling me there is no 26 ft truck available and only a 20 ft that I have to pick up an hour away from me!! She was rude and it's impossible to talk to anyone when you call your 800 number!! My experience was horrible with customer service and reservation!! Never again!!!!Yvette G.
Customer rep at counter was fantasticEddie M. | Overall Experience
El cliente no dejó un comentario.Lorna M. | Online Move In
El cliente no dejó un comentario.NORMA A.
El cliente no dejó un comentario.LORI C.
The people there are great, but I will never use Uhaul again. We made a reservation well in advance, and day of I call to see if we can pick up our truck later than normal and was told that we don't have a truck assigned. We also were told there was none in stock anywhere nearby - thankfully the gentleman was able to accommodate but we had to leave work early to get the truck and move before it had to be returned by 830am by the next morning with no extension allowed because someone else had a reservation. Where did ours go? You guys can accommodate some customers but not all? Thank you for the MOST stressful moving situation because we also had to move in the heat of the day in Texas in July to be able to make it back in time when we planned for an entire day. Never again.CASEY G.
El cliente no dejó un comentario.LILLIE F.
Always a great experience!MALEE MICHELLE H.
El cliente no dejó un comentario.Emily K.
The facility was clean and well organized. The staff were courteous and helpful. The vehicle was clean and performed well. Highly recommend this UHAUL business.CATHERINE G.
OMGosh! What an amazing experience compared to my previous one at 12611 Research Blvd, Austin, TX 78759! Over the past 20 years I have ONLY used the research location, but they are extremely unprofessional and I will NEVER use that location again. I am so happy to have found the location on Bell Blvd. The management and staff were friendly, respectful and the equipment was very well cared for!CAROL D.
Very easy pick up and drop off and friendly customer service!LUCILLE V.
El cliente no dejó un comentario.HO H.
El cliente no dejó un comentario.Antonio P.
Management was great and I will be back again.Mark M.
Andrea and team were awesome! They were always super friendly and helpful!Brandon K. | Overall Experience
El cliente no dejó un comentario.Christine H. | First Impressions
El cliente no dejó un comentario.VICTOR ANTONIO D.
El cliente no dejó un comentario.Antonio P. | First Impressions
El cliente no dejó un comentario.Debra T.
Good customer service, maybe reduce pricesLeonie S.
El cliente no dejó un comentario.WEE W.
Online part of process was seamless and intuitive. The person at the counter was helpful and friendly. The store was clean and had lots of helpful items.Kaye R.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.CORNELIUS C.
El cliente no dejó un comentario.DONALD J.
You used to have a guide sticker in the truck below the fuel gage that told me how many gallons I needed to fill the truck back up to where it was when I picked it up. Now you have a sticker with the fuel tank increments that just duplicates the truck standard fuel gauge with no clue about how many gallons I would need. I could not even find in on your website because the link your FAQ stated just took me to a truck comparison page with NO MENTION of how many gallons I would need based on where it was to where it needed to be. This is a big deal as not knowing costs me money and will drive me to your competition next time. I guess if I had never seen it in your trucks before I might now be aware it was a service you took away. In any case it makes me think less of you as a company and that is just sad. My suggestion I either keep your trucks full or give me a quick and easy way to know how many gallons I need and don't make me feel like I'm being cheated or ripped off for the gas.Leslie A.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.SHUAIYUAN Z.
The staff at this location were all happy, helpful, and courteous. It was a wonderful experience. Their positive attitude earned my repeat business.Garrett S.
El cliente no dejó un comentario.Connie R.
El cliente no dejó un comentario.CHARLES S.
All of the staff there were terrific to interact with. Really great customer service.AARON ARTHUR P.
El cliente no dejó un comentario.Kiryl H.
The woman who helped us with this rental was very pleasant. She seemed to enjoy her job and made me feel like I was in good hands.LAUREN A.
El cliente no dejó un comentario.LEON B.
El cliente no dejó un comentario.Tong Y.
The ladies here were super nice and got everything ready on time.Seungju L.
El cliente no dejó un comentario.Christine S.
El cliente no dejó un comentario.Melissa S.
El cliente no dejó un comentario.Christopher W. | Online Move In
Excellent customer service!EDWARD C.
El cliente no dejó un comentario.DARYL L.
I selected a truck with a loading platform and had to rent one with a sliding ramp. The website provided the wrong information. I consider this false advertising.KENNETH Y.
Very friendly staff!BRYNN P.
El cliente no dejó un comentario.Erica M. | Overall Experience
Online rental was easy and straightforward. Unit is clean, although one lightbulb was out. Only snag was not realizing that I needed a remote to get back out before I went in the first time. Very curious that there isn't a keypad on the inside, too. Staff was very friendly and got me out quickly, though.Jenny S. | Online Move In
El cliente no dejó un comentario.Sherree M. | Overall Experience
The staff was very friendly and helpful even though it was almost closing time when I arrived. Both team members that helped me made sure I had everything I needed and stayed to help me with my rentals. I'm happy I decided to go there during my moving process.Casunique R. | First Impressions
El cliente no dejó un comentario.Pamela M. | First Impressions
El cliente no dejó un comentario.Wade M. | First Impressions
Even though there was a snag with my reservation and I misjudged the size of my storage unit, had to get the next size up, the staff was super friendly and extremely accommodating considering how busy they were.Christa W. | First Impressions
El cliente no dejó un comentario.Jamie S. | Overall Experience
100% Above & Beyond………!!!Brenda M. | Overall Experience
El cliente no dejó un comentario.Theresa M. | Overall Experience
Excellent all around. I also really like the guy that ran the place - very helpful, knowledgeable and cool human.JESSE B. | Overall Experience
The manager at the front desk was great to work with. Both knowledgeable and friendly! The employees were very friendly too.Kim H. | Online Move In
El cliente no dejó un comentario.Connie & Paul S. | Overall Experience
Andrea provided absolute friendly, helpful and professional assistance when I interacted with her. The complex is clean and we'll maintained. Every aspect of my intitial and following visits have been comfortable. Highly recommend this business.Joe R. | First Impressions
Awesome experience!Jay N. | Overall Experience
El cliente no dejó un comentario.Dean R. | Overall Experience
Andrea and nick and there staff were very helpful and nice and very helpful 👍👍👍Benjamin c. | First Impressions
Awesome! Thanks for all the help!Jay N. | First Impressions
El cliente no dejó un comentario.Nicole H. | Overall Experience
Manager was fantastic. Very helpful and answered all my questions.Jacqueline D. | First Impressions
El cliente no dejó un comentario.DEXTER J. | First Impressions
El cliente no dejó un comentario.Thomas C. | Online Move In
El cliente no dejó un comentario.Pioneer A. | First Impressions
El cliente no dejó un comentario.roxanne h. | First Impressions
El cliente no dejó un comentario.Joshua S. | Overall Experience
El cliente no dejó un comentario.Dirk G. | First Impressions
El cliente no dejó un comentario.laurie g. | Overall Experience
I have rented many storage units over the past 20 to 30 years. This facility was always very clean very secure the people were friendly. I would highly recommend this to anyone.Charles W. | Overall Experience
Clifton was a pleasure to work with. R/AROY A. | First Impressions
One of the best experiences I've had with a company period. Andrea is one of the kindest to have ever encountered at any business. I would recommend this specific U-Haul location to anyone!Travis B. | Overall Experience
El cliente no dejó un comentario.Davalon T. | Overall Experience
Andrea was terrific. Signing the move-in paperwork was quick and easy. Andrea was also able to accommodate my need for a larger unit. Great experience.Monica M. | First Impressions
Best. Ever!Alejandra A. | First Impressions
I can't say enough good things about this facility. I first used them to rent a truck a few years back and then recently needed their storage. The team was so nice and accommodating. I highly recommend them!!Malynda G. | Overall Experience
Andrea and her team were so helpful and friendly.Michael M. | Overall Experience
El cliente no dejó un comentario.Deja H. | Overall Experience
El cliente no dejó un comentario.Gihan F. | First Impressions
Andrea Maxwell is so awesome and kind, would definitely this location in particular to anyone because of the customer service!Travis B. | First Impressions
The battery did not hold a charge so they comped the gas and offered me a $25 credit on my next rental. Very nice peopleJames F. | First Impressions
The people who run this place are top notch!Zach W. | First Impressions
Andrea was super nice and very accommodating. We showed up with a uhaul full of stuff and she helped us get the perfect storage unit!Brandon K. | First Impressions
My experience was great from start to end. The team in Cedar Park was amazing to work with.Kevin W. | First Impressions
I am extremely glad I picked Uhaul to store my belongings. From the moment I walked in to get everything confirmed it has been amazing. Andrea was so helpful. She has gone above and beyond what I ever expected. There's a lot of places to choose from. I'm glad I chose here.Kraig M. | First Impressions
El cliente no dejó un comentario.Paul V. | First Impressions
El cliente no dejó un comentario.Gregory T. | Online Move In
El cliente no dejó un comentario.Larry B. | First Impressions
El cliente no dejó un comentario.gail k. | First Impressions
I am very disappointed with my experience. I had to call 3 times for a reservation and even then when I arrived there was no record of my rental. Seriously? There was also no ability to email me the contract - or so I was told; except I got one of them by email after I rented and it was the wrong one. Really upsetting.Jennifer n. | First Impressions
Truck size was changed unexpectedly at the last minute by Uhual. Truck pickup location was changed unexpectedly at the last minute by Uhual.JUAN T. | First Impressions
explain evriything very goodconde a. | First Impressions
Outstanding & very helpful employees. You need to give Clifton and Matt a big raise. They were great. I will definitely refer friends and customers to this location. Thank you.... Katherine HillKatherine H. | First Impressions
Very nice peopleKimbla N. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!