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KEVIN M.Customer Reviews for U-Haul Moving & Storage of Cedar Park
Testimonials From Recent Customers
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Kristi was awesome. We could not have received better service. She was thorough in giving info and answering questions, always positive and upbeat, made us feel like we were part of the "family" not just another person passing through.
Austin Z.Christy was awesome taking care of me. I'll definitely be back
STEVEN JOHN E.Awesome customer service
craig M.My only issue is that the left fron tire strap wasn't long enough to go around the tire and lock into the ratchet lock. I had some industrial shipping straps and was able to connect to the trailer and secure the vehicle for transport.
GAYLAN L.I appreciate everything y'all have done. Gracias.
MARY B. | First ImpressionsGreat friendly service.
KEVIN H.Associate at the counter helped me get checked into my storage unit. Overall amazing service.
freudy r. | First ImpressionsThe ladies and Cliff were great!!
John S.It is very expensive . I just travelled 50 miles by renting this vehicle , and ended in paying 61$ in renting this UHaul pickup truck , and put 7$ for fuel , also they ahve charged 0.69 cents per mile . included in this whole travel .
RADHAKRISHNA M.Very helpful and friendly customer service from Pamela.
LAUREN C.I was charged over $7.00 for fuel but I returned the truck with the same amount of fuel as when I left. I called Cliff who handled the transaction and he said he would credit my card for the overcharge. I will look to make sure he does credit my card. I have the gasoline receipt. I hope this was an honest mistake.
Nick L.Easy process. Friendly Service
ANTONIO FITZGERA L.The staff at the Bell location in cedar park are amazing! They have a wonderful attitude and are wonderful at customer service. ¡Gracias!
Joshua R.Friendly people at pickup and dropoff. Thanks!
KENNETH L.Great customer service at checkin. Unit was clean and ready.
John R. | Online Move InExcellent customer service
RALPH R.Pam was awesome!
Robert C.Would be nice if it was unlimited mileage.
janette S.Excellent service at this location. Thank you!
TYASHLEY H.Honor my reservation as expected without changing details without notification or agreement.
RANDOLPH B.It was a great experience!
DIEGO H.Muy satisfecho con todo el personal rapido seguro eficaz
Orlando V. | First ImpressionsStruggled with the App. Fortunately, Christy and Porsche were great.
Stewart M.Christie was especially helpful and supportive.
Sharon B.Easy process and friendly personnel
RAVI Z.Staff were exceptionally friendly and helpful! Much better than some experiences I have had at other previous locations. It was a very easy process which I greatly appreciated.
RHONDA V.Young lady at the counter was friendly and helpful.
DON M.Exceptional customer service! One-stop-shop too. Get everything you need to move at this one location at the best prices (boxes, tape, bubble packing, etc...).
MELVIN J.the lady who assisted me was very kind, the only reason I gave 4 stars instead of 5 is because I was needing a box truck with a ramp for a one way trip but all they had for a one way didn't have a ramp. Other than that great service and very good customer service from the lady who helped me out. :)
TRISTAN R.Nada
Duane S.How can I get a copy of my invoice? They told me it would be emailed but I didn't recieive Sam.maida101@gmail.com
SAMUEL M.With the exception of the elevator not working, my experience was good.
Kimbla N. | Overall ExperienceTheresa and team are amazing
MARY H.Please fix the elevator. I was stuck for 15 min inside. The intercom system in the elevator does not work.
Michael B. | Online Move InGreat customer service! Thank you
DAVID W.Those working there were pleasant to converse with. I had multiple climate-controlled units during my relocation process due to there not being one unit large enough for everything. One of the units, which unfortunately housed my high-end, real wood and leather furniture, was okay for the first few weeks I was there (I was repeatedly back and forth every day or every few days during this arrival period to know this), but then got excessively humid at some point after those first few weeks and had mice which left droppings all over my belongings (which inevitably means urine as well). There was only my furniture and no food in my unit to attract them. There was a gap of approximately 3 weeks where I did not go to the facility so I do not know when the mice and humidity started in that period. I reported it to the office and it was notated in my file. In the subsequent/final two weeks, there were no new mouse droppings to the best of my knowledge, but the humidity in that unit remained a problem. Now, on top of just the busyness of moving, I am going to have to contend with some sort of clean up and assessment as to where things stand with the furniture. The other two units I had (one of which was for a shorter duration), were fine the entire time I occupied them. This unit with the problems was also the most expensive (being larger). I am not sure what I paid for in that regard...to damage my belongings and add to my workload of relocating?
Renee S. | Overall ExperienceMr.Luke and Miss Pamela are the best they made sure everything went smoothly for me if I ever needed a truck or storage I would definitely go and see them Thanks I really appreciate everything.
David D. | Overall ExperienceThe whole staff was friendly and helpful! I would continue using this exact location for any future moves in the Austin area. They made the process easy and enjoyable - it was a joy doing business here!
Luis H. | Overall ExperienceChristy was awesome! She was super friendly and helpful!
David H.Make sure when you say it has a 1/4 if a tank it really does. It was on empty. Also the back door was open. Nobody walked me around the truck for an inspection so I assumed everything was good. I will check gas gauge and make sure everything is closed next time.
NATHAN DEAN A.The lady at the counter was extremely friendly, helpful and supportive. I've rented at other locations that are not as nice or helpful. I will now only use this location for future rentals.
James K.Everything was great!
Roy H. | Overall ExperienceThis is my first time to use uhaul truck rental service. I was satisfied with the cargo van which I used to move a refrigerator and dryer from storage to my home. It was clean and well maintained. And the agent is very kind also.
KWANG JAE L.Fix the app, I had issues uploading the photo of the odometer to the app. The lady at the counter was very helpful checking me in but I spent 2 minutes trying to do it on the app without success.
HOWARD C.Everything was great!
Mauro M.Give a discount when the equipment is delayed by 2 hours beyond my appointment time.
PATRICIA H.The cost of the truck/trailer rentals on the website are extremely deceiving. I thought I'd be renting a truck for $30 plus tax only to find that I had to purchase the insurance coverage for $14, bc if I declined I'd be 100% liable for replacing the entire truck myself, which would cost $45k. Next, I only needed the vehicle to transport a washer and dryer from a house 1 mile from my own house. I only traveled a total of 4.2 miles. When I returned the truck after 3.5 hrs, I was told I traveled over 80 miles!!! At .89 per mile, that adds up! Since the inspection link expired before I was able to do the walk through after only 15 minutes, I was unable to perform the inspection, which also included me entering in the mileage of the vehicle, which I didnt do. Id figure the employee would know the mileage of the truck before giving it to me. I had to literally go onto Google maps and map out my routes and calculate the distance I traveled for the employee. I was presented with a $142 bill bc of the mileage issue. After mapping it out, the bill dropped down to $75. I was upsold on the appliance dolly, which was too wide for me to even use. When I went to use the dolly, it wouldn't fit between the stands/legs of the washer and dryer bx it wS too wide. I explained this to the employee and after requesting I not be charged since I wasn't even able to use it they removed thst cost. Last, the condition if the vehicle was terrible. It was dirty, ran really rough and didn't feel very safe to drive. I felt like I was nickle and dimed, to be honest. I would nit recommend anyone use Uhaul after my experience. I went into the rental thinking I'd spend no more then $40, only to find out it would be $70, then after returning my bill was $142, and after having to defend myself and prove otherwise, it ended up costing $64. Just a painful experience overall.
ALEXIS A.Uhaul has went up in price. 30 minute drive for less than 24 hrs was overpriced. But location was great
Stephanie M.Service was outstanding. The manager who assisted me was friendly, knowledgeable and helpful.
Kenneth D.Quality and efficient service.
YURY E.Great customer service. I was really impressed with the level of service.
JOSUE M.The truck seemed like it was on it's last leg, but the service was good and efficient. I wasn't overcharged for miles either.
TONY D.Make sure the truck is full! while the gas gauge was on F when I picked it up, it was a 3/4 tank after about 10 miles. Ended up spending $10 on gas to go 20 miles, or about 5 MPG....
TODD Y.It costs a ridiculous amount to rent a truck for a few hours. They advertise low amounts but that doesn't include the mileage fee which is steep and not worth it. If I wasn't in a bind, I would've rented elsewhere.
Caitlin R.As always, extremely friendly service
Maurits S.Always a great experience at this location.
Richard E.Fast and Friendly. The man and woman were working were great
Brandy K.Porche (sp?) was the representative that assisted me; she was extremely friendly, efficient and knowledgeable!
JERRY M.The staff is friendly and SUPER helpful. They worked with us when we had an issue arise and were very happy to assist us in resolving our problem. They were also very professional and extremely welcoming.
Ivan D.employees are lovely, courteous, and helpful
Bhavik G.Andrea and Nicholas were a breath of fresh air after an almost 2100 mile journey and a rocky relocation and UHaul experience prior to arriving at Cedar Park. They were hospitable, kind, helpful, and compassionate making me feel welcomed and valued, particularly in my exhausted state. They made me feel welcomed to Austin and grateful my belongings were being stored at their facility. THANK YOU Andrea and Nicholas!!!
Renee S. | First ImpressionsAlways great service at this location
JUAN S.Andrea and Nicholas were a breath of fresh air after a 2100 mile journey. I was exhausted and had a rocky relocation and UHaul experience prior to arriving at the Cedar Park facility. Their hospitiableness, kindness, and compassion made me feel welcomed to Austin and helped redeem my UHaul experience. I am so glad and grateful to have met them and to be using this facility now for my storage needs.
Renee S.super friendly and help with my questions. i will be back again.
FELIX G.The man that ran the place was very kind and customer service friendly and I enjoyed working with him. Thank you all very much Sheila
Sheila N. | First ImpressionsService was great, quick and efficient! Thank you!
LAURA J.Truck needed a little muffler work.
John H.The AC in the truck would stop when accelerating and so for a good portion of the trip, it was hot in the cab. I had to crack the windows for airflow. It is TX, in August, so not pleasant. I would not recommend UHaul to anyone at this point.
ROBERT M.Did not have the unit I reserved available and had to purchase a more expensive unit. Was given no reason/explanation, people were not helpful
Kaitlyn P. | First ImpressionsOnline rental was easy and straightforward. Unit is clean, although one lightbulb was out. Only snag was not realizing that I needed a remote to get back out before I went in the first time. Very curious that there isn't a keypad on the inside, too. Staff was very friendly and got me out quickly, though.
Jenny S. | Online Move InEven though there was a snag with my reservation and I misjudged the size of my storage unit, had to get the next size up, the staff was super friendly and extremely accommodating considering how busy they were.
Christa W. | First ImpressionsThe manager at the front desk was great to work with. Both knowledgeable and friendly! The employees were very friendly too.
Kim H. | Online Move InAndrea provided absolute friendly, helpful and professional assistance when I interacted with her. The complex is clean and we'll maintained. Every aspect of my intitial and following visits have been comfortable. Highly recommend this business.
Joe R. | First ImpressionsAndrea and nick and there staff were very helpful and nice and very helpful 👍👍👍
Benjamin c. | First ImpressionsClifton was a pleasure to work with. R/A
ROY A. | First ImpressionsAndrea was terrific. Signing the move-in paperwork was quick and easy. Andrea was also able to accommodate my need for a larger unit. Great experience.
Monica M. | First ImpressionsBest. Ever!
Alejandra A. | First ImpressionsThe battery did not hold a charge so they comped the gas and offered me a $25 credit on my next rental. Very nice people
James F. | First ImpressionsThe people who run this place are top notch!
Zach W. | First ImpressionsI am extremely glad I picked Uhaul to store my belongings. From the moment I walked in to get everything confirmed it has been amazing. Andrea was so helpful. She has gone above and beyond what I ever expected. There's a lot of places to choose from. I'm glad I chose here.
Kraig M. | First ImpressionsTruck size was changed unexpectedly at the last minute by Uhual. Truck pickup location was changed unexpectedly at the last minute by Uhual.
JUAN T. | First Impressionsexplain evriything very good
conde a. | First ImpressionsOutstanding & very helpful employees. You need to give Clifton and Matt a big raise. They were great. I will definitely refer friends and customers to this location. Thank you.... Katherine Hill
Katherine H. | First ImpressionsVery nice people
Kimbla N. | First Impressions