Comentarios del cliente para U-Haul Moving & Storage of Cedar Park

Great location, I have utilized this Uhaul numerous times & its a wonderful location!

Worst customer service we ever received, in particular by the manager Nick. He was extremely rude and unprofessional. We were charged for using the trash without previously being told or emailed.

I rented a UHaul from another center a year and a half ago, and it took almost four hours to get the thing done and it was still messed up when we got it. On this trip it took less than fifteen minutes--our rep was really helpful, knew how to help, and nailed it. Thanks!

Fantastic service. I was having difficulty with the app, so Andrea checked me in quickly and got me on my way. Great job

The man who helped me out was really kind and knowledgeable.

The customer service at the location is wonderful. I would recommendation your service any day.

Online after hours return process was confusing and there were no instructions posted at location. It took me 30 minute to complete the return and cost me an extra rental period.

Charged me for a clean up and gas. Couldn't show me why the gas was not filled back properly. It was above where I was told to bring it back at. Said he had to mop the truck etc.. Just ripped me for fifty

Location did not gave the truck I reserved and forced me to take a 27' truck when I reserved a 10' truck. The website sucks and doesn't know what the locations actually have. Also the girl who rented me the truck was extremely unhelpful and could not have cared less. Obviously she doesn't care about customer service or serving people. The guy who brought the truck around was obviously stoned and didn't go over the truck details or help me adjust the mirrors at all or make sure everything was ok.

Staff was very friendly and helpful.

Trevor was awesome

Was overcharged. The vehicle was checked in four hours after I dropped it off. Who ever was working gave incorrect information.

The price is a bit high, trash wasn't picked up frequently seemed to be overflowing most of the time. Locked dumpsters weren't convenient. security gate seemed to be broken frequently

First of all they forgot to give us our equipment which was fine but a little frustrating. Went to pick it up later. We had our truck and car trailer packed and ready to go for our three day trip to SF. I noticed that one of the rear tires was complete baled. I called U-haul and was told to bring the truck in. We drove it in and was told at first that they didn't know what to offer us except a new truck. I told them that was unacceptable and that we could not unpack everything in our truck and pack anther one especially when we were just getting ready to head out. The manager seemed like it was no big deal that we were rented an unsafe vehicle. They finally decided that I contact roadside assistance for help. It took 4 hours to get the tIre fixed. We had to go to two different locations to get tired replaced. The first place was not asked to confirm they had the tire in stock. This delayed our trip almost a whole day. I had to cancel hotel rooms and rebook new ones since the delay. I couldn't believe how unconcerned and nonchalant The manger was about our issue. We didn't even get a call from the property that gave us an unsafe vehicle to see if we got on the road. I work in customer service and I was appalled at how our situation was handled. The lambs that we took the truck to get the tire changed could not believe the truck was rented out. I would really like a call back about the situation from upper management. 512-789-3164.

Employees lied. I called on day I picked up the Uhual truck to tell employee that dolly wasn’t tied down and she said that they were out of zip ties and that I would not be charged. Well I was charged $7 when I returned it today

Great service I will definitely come back.

Drove truck 8 miles and it took 5.8 gallons of gas to fill up.

Your online rental system is terrible. I still had to go into the store as they keep the keys, i had to provide you tons of personal info even through you had my DL# and worse of all I rented it for 24 hours but your call center started calling at 4pm, same day telling me I rented it for 4 hours when everyone else said 24 hour. I rented it until 4pm the next day but your people called incessantly telling me it had to be returned asap and we couldn’t keep it. Your call center is rude and the calls are obnoxious. I would Never in a million years rent from you due to the experience. Your customer service is horrible!

They were always helpful with my payment being accepted on the phone when I was unable to come in.

The process was smooth and streamlined! No suggestions here

This is my go-to uHaul. They are always prepared and professional.

The first 50 miles should be free.

Quick, simple pick up and return.

Very impressed with staff I had a disaster happen during the move process the personnel at this location found every way to assist me. Would recommend highly to anyone trying to do a self move.

Outstanding customer service

Be more honest and up front with your customers. Inspect your trucks before you rent them out. Oh yeah, I picked the truck up with a quarter tank of gas in it, I returned the truck with half a tank of gas but I wasn’t reimbursed for that or no mention of that!!!!!

Very satisfied with people and the vehicle!

Nothing in my mind. I will need to review this particular location as the service provided was exemplary. Everyone I encountered was very professional, courteous, and very friendly. GM Andrea went out of her way to provide me a great experience when nothing else about my families move was positive at the time. Customer service seems to be declining these days and it was refreshing and calming to encounter such professionals. I would absolutely recommend this location and staff to family and friends.

Truck didn’t drive well at all. Loaded it up and called telling them my concerns and was not helped. Will never recommend them ever.

All of the staff including the general manager were wonderful and very helpful. I will definitely be recommending future clients.

Andrea and Trevor did a great job and responded to my texts during the week as things evolved. Everything is great and Thanks again for being very professional! Have a great day!!

Nice people, quick service

Great service. No issues

Cliff was awesome! Really appreciate all his help so quickly!

Good experience with this location.

please check the trucks prior to renting them out. The tires were nearly bald and it was a raining day, I was sliding all over the road

Very nice location, all was simple and fast!

Andrea was a wonderful representative who made returning the truck a breeze. She greeted me with a great big smile and a welcoming disposition.

Staff was friendly and helpful.Hire people like him!

Always great customer service!

Andrea and crew were wonderful and truly delivered excellent customer service!!!

The only issue I had was times during the summer when the climate control was not working as intended, and the temperature became very elevated. When I reported this to the office, it was fixed.

Thanks

The manager on duty was amazing professional helpful courteous will continue to use this location

Brianna was super professional and very friendly. She is a keeper! Thanks Mark Goode

appended work.

I use the truck for only 2 1/2 hours maximum 3 and I did what the person that I spoke with what he told me to do to leave the truck behind the store and the key in the orange box and that key was all I needed to do and this morning I received an email charging $20 after hours fee really? This is so unfair I’m so sad of this location on cedar park Tx

Renting the equipment online was easy. I showed up a little late upon picking up my rental, but Briana was so nice and accommodating to me. There were some online options that I skipped, but she was able to complete in office when I showed up. I brought the rental back early and still Briana was really nice. The return process was super quick and took no time at all. Highly recommend this location.

Exelent

Professional and courteous staff.

There was a computer glitch when picking up the unit, but the service at the location was great at pickup and return.

Most of my contacts were with Andrea or Wanda and both were very professional and friendly.

employes were less than friendly.

No suggestion for improvements.

team not prepared, computer system down, came back to get my locker, they had done nothing, they had info,. They did not tell me ahead of time, lock was specific, of course you had one overpriced

Above and beyond customer service. Very friendly staff. Very pleased with service. Thank you!

Automatic payment method wasn’t set up even though I asked for it to be.

Everything was top notch I think you are awesome And everyone I worked with was remarkable Andrea Maxwell, Clifford. & Wanda were awesome And your phone center did a great job also Thank you !! Jane Schmitt

Wanda was extremely professional and helpful!

Easiest time I’ve ever had renting a truck! Purchase and drop off were quick, and the associate I dealt with was very nice. I wouldn’t hesitate to go back if I need a truck to help with a move in the future.

Only one person working with a long line. Attendant didn't clarify there was no ramp on the rental truck (10 footer). She also said it comes equipped with a Dolly and all I had to do was bust the tabs on the dolly to use it. Got to our destination to start loading and there was no dolly. Had to move a very large fridge without the dolly and ended up hurting myself. Truck was clean and in good condition. Otherwise, horrible experience otherwise and WAY too costly for a local move. Spent $67.00 to go to a neighboring town. Home Depot rents their trucks for $19.00 for a 75 minute move. I feel I got jipped and overpaid. Won't do that again.

The computer system to check out the rental van kept freezing up and the representative had to re-enter all details several time. It took about 7 minutes before finally complete the rental. You could improve the computer system to be smoother.

Excellent customer service. Nice friendly employees. The equipment I rented appeared new. Quick equipment check out and Check in

Thank you for the great customer service.

This UHAUL location was freakin awesome! In and out, easy instructions, easy process. Will be back for the next round.

Totally seamless experience. Will absolutely use in the future. Thanks ya'll

The entire experience went terrific! Thank you!

Nicholas, Andrea, and Wanda were very friendly and helpful. Clean, climate controlled storage unit. I will return here to rent again.

The first lady that helped rented a space that was too small for my trailer. After about 30 minutes of trying to park it I gave up and went back in. The manager gave me a bigger space after that.

Both individuals working at this location are fantastic. They were positive and pleasant, worked efficiently, and provided all necessary information. I had a really solid experience at this location.

The staff is really nice and humorous which make me love it. I forgot her name but she is the one who help me this morning. Just only one thing make me feel not very great is the truck's smell.It is kinda bad because of cigarette.

Good people. Stay in a good mood although dealing with public constantly. Much appreciated.

It was three people at the front desk a guy and two ladies and they were amazing. Great personalities very helpful. I recommend going to this location. Thank you guys

Truck size was changed unexpectedly at the last minute by Uhual. Truck pickup location was changed unexpectedly at the last minute by Uhual.

explain evriything very good

Great Service! Helpful... Thank you!

My U box delivery went smoothly, the staff was kind and helpful!

Super friendly personnel!

Outstanding & very helpful employees. You need to give Clifton and Matt a big raise. They were great. I will definitely refer friends and customers to this location. Thank you.... Katherine Hill

Friendly and helpful staff.

Customer service was great. The facility is modern and accommodates lots of different storage needs. The door on our unit was hard to lift but the unit was clean and easy to access.

Great service and friendly staffs.

The gentleman was awesome! He helped me check in after a day of packing. It was a pleasant experience!

Glenda did an amazing job accommodating us, even though we came in without a reservation. She was very friendly and courteous, and quickly got us squared away. I will definitely use this location agai

Excellent and quick service!!!

Glenda I want to thank you very much for being the awesome manage you are,you are on top of things at all time, I felt very secured and safe, I would recommend you to everyone I know, keep up the good

I have rented storage units, pods trucks and car dolly from from U- haul at 700 S Blvd Cedar Park Tx. for the last 5 years and I have been very pleased , I couldn't ask for a better manager Glenda .

Very nice people

I will use U Halhal every time I need to storage a y items.

I didn't need the unit for long, but it was perfect for my needs. The staff were very accommodating.

Carts were very helpful in moving boxes and items to the 2nd floor. Our space was not air conditioned when we rented however that was added during our stay.

Glenda went above and beyond to help with everything she could. Highly recommended.

I had no problem with anything with the facility or staff i would definitely recommend this u hall for storage to my friends

This place was very courteous to me and was there when I needed a place to sore my things. Thank you very much. I really like the staff truly cared and was always on hand to assist me. Thank you

They auto drafted almost $700 from my acc at the 620 address w/ out my authorization. Never got anything resolved like I was promised. The guy working last Saturday was a smartass wouldnt let me rent

Thank you for your efficiency and expedited service in renting a until with you all. Keep on keeping on! Lisa Star

The staff was helpful and when issue happened.

Thank you Brandon

i dealt with Reggie a few times and every time he was just great.

Bravo!! To management, MS Kennedy and Mr Reginald, you have the best staff and the (I think) greatest storage rental facility in the world!! Altho, I was sorry to see the other Reginald go:(

Good customer service and excellent location

Although our experience in Cedar Park was good, our U-haul experience with the Lufkin dealer was horrible to the utmost! And the phone call experience was as horrific!! The Longview manager was GREAT

Reginald made completing my reservation enjoyable!

GOOD SERVICE

I will not use you again

You did not have my reservation, didn't really seem to care, stated you looked up availability in your computer and "assured" me that you spoke to the Round Rock facility for availability. Lies.

Excellent staff, clean, secure and safe. Would highly recommend this storage facility.

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We had issues with the ability of getting a trailer in and out of the facility do to the uhaul trucks/ trailer blocking the way and the broken gates. Billing issues from credits and was locked out.

The construction going on June 12th complicated move-out. I would especially like to thank the younger man behind the desk on Tuesday as he was very professional and helpful and made it easier.

I was quite pleased with your services from the truck to the storage unit. My door was jammed and you were able to fix it on the spot.

very helpful; we used this place for relocation from Houston to Austin. They were helpful with equipment and extended rentals.

Yard space too small for big truck; all units are accessed from inside only. No proration in billing. Parking in front very minimal. Other than that, all was worth the trip.

Had the storage unit for 5 years and not one problem to report. Excellent!

The ONLY reason for not giving 5 start is that the main gate seems to be broken a high percentage of the time and navigating the front parking lot can be a real obstacle course.

Great people

Thank you!