Everything went smooth. Very happy with the experience.
TROY HCustomer Reviews for U-Haul Moving & Storage of Castle Rock
Testimonials From Recent Customers
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Great customer service- easy to work with. Very happy with Castle Rock Uhaul
JONATHAN PPerfect location
RAJA KThis is a place i would return to I had no problems
JUDITH RThe gentleman I worked with at the counter was kind, considerate, and he warmed the truck up for me before I took it.
BRYANNA CExcellent customer service from beginning to end.
JORDAN LEmployees were engaging and positive.
Drew ZMohammed is an excellent employee!!!
JOSEPH DFast easy in and out! Thanks Josh!
MARK NThe only issue was with the link to take photos of the trailer. Other than that the experience was good.
JENNIE KThe units we rented worked perfectly for our needs. ¡Gracias!
MICHAEL C | Overall ExperienceThe checkout and return process was fast and easy, and all the staff was very friendly and helpful.
DAVID BNeeded a car dolly for short time. Everything and everyone was great!
CHARLES WMake sure snow is removed from vehicle make sure your customer doesn't have to walk through deep snow to get to the vehicle. No real excuse when 90% of the parking lot is dry otherwise.
DAVID RAlignment could be better on these otherwiseits good
CHRISTOPHER BWebsite showed no trailers available, but when we got there, there were plenty of trailers available. Good service though.
LOUISE KGreat experience during a difficult move. Appreciate the 1 month free storage shed! Made it much easier for us!!
DAVID KCustomer service was great- had to go in several times to change a reservation and each time, the staff was extremely helpful!
Ronald JMake sure the details are clear of what the customer is getting. There was no way I could lock and secure the trailer. High risk of the trailer being stolen.
DANIEL HShadow and Zach went above and beyond for me. They were extremely helpful and professional. They made my experience at UHaul a great one. I have already recommended that UHaul and those employees to all my family in town. They deserve a raise.
CHASE MVery easy and convenient.
DANIEL HStaff confused about reservations
Matthew E | First ImpressionsConfusion about my reservation, reserved two units out door week a head of the time , at my arrival thy did not know what units was assign to me after waiting 45 min I was told there is just one unit available.
MATTHEW EI visited this location prior to our trip. We were moving a relative from a state over and my vehicle needed inspection beforehand. They were able to help me right away to make sure I had what was needed to safely tow the trailer that we picked up the next day in another state.
SAMANTHA BThis was a last minute/unexpected rental. The process and employees were very easy and friendly.
TABITHA DCustomer service was excellent. And the trailer was very clean. When we returned the trailer, I was impressed to see a couple employees sweeping out and mopping the inside of a 24 ft. U-Haul truck. It's hard to find good employees like this. The whole store was very clean inside along with the parking lot. I'm happy you have this store at this location, it's very convenient for me as I live a few mile away. I'm very happy with this location and I will recommend to my friends and family.
DEBRA RLocation office and staff were good but had to go 25 minutes out of our way to get trailer because it wasn't available at the location we selected. When I asked phone agent why they allow you to select location but then send you somewhere else far away he was quite rude.
JASON BExcellent service for the 2nd time.
DUANE CCan't think of a thing.
Mark BJosh and his team were great!! The 5 storage lockers were clean and I loved the fact that its temperature controlled. Thanks for the great service.
Jim C | Overall ExperienceLower price per mile.
JOHN MVery quick and friendly
JESSICA DExceptional customer service.
CESAR DReservation was quick, pick up was great as was the drop off. Great experience
Dale MHave a few more workers. I had to wait at least 20 minutes before being helped when I picked up my equipment, and another 15 minutes to return the equipment.
Alan BCharged 41$ for returning this a day early
John SVery helpful employees. Clean facility and truck. Appears very well run. ¡Gracias!
JOHN GGreat customer service and value. Thank you
SCOTT SThe computer system was down and employee had to create manual forms. All the information I had entered was lost. Process very slow and tedious. Have to do better with IT systems. Also entered incorrect delivery site since did not have all the info I had imputed.
kent cExcellent Service!
DUANE CMy equipment was ready-to-go when I arrived. It's all a customer could ask for.
DALE CJosh was amazing! Very helpful during the entire process. If I need storage again I will use this facility.
Haylie D | Overall ExperienceGreat customer service and they willingness to help with your U-Haul needs!
DANIEL WNothing everything at this location was outstanding
LINZY GWell now, darlin', if you find yourself in need of a move down yonder in Castle Rock, Colorado, I suggest you mosey right on over to that U-Haul, and make sure you ask for Zach and Josh. Now, I ain't one to heap praise without good reason, but those boys? They were slicker than a greased hog at a county fair. With charm and precision, they wrangled my mess of a move like it was nothin' more than a Sunday stroll. I was fully expectin' to be up to my neck in trouble, but Zach and Josh, well, they made quick work of it. I reckon they could've packed the devil himself into that U-Haul without so much as a wrinkle in their brow. Now, let me make somethin' real clear-service like that don't come easy, nor often. These boys went beyond the call of duty, faster than a six-shooter on a Saturday night. Zach, with a wit as sharp as a razor, and Josh, cool-headed and steady as they come, had me grinnin' ear to ear by the end of the day. If you're fixin' to move or store somethin', I do declare, you'd be a fool not to ask for those two gentlemen. They'll have you squared away quicker than you can say "I'll be your Huckleberry," and I reckon you'll walk away smilin' like a cat that just ate the canary.
Anthony S | First ImpressionsJosh and his team run one of the best Uhaul locations I've ever been to and I've been to a lot. They're all very friendly and helpful. They're attentive and make you feel welcomed. They're willing to work with you on whatever you need.
LUKE AThe staff was courteous and helpful, making the whole experience go smoothly. They made sure my vehicle was good to pull the trailer. Everything took just a short amount of yime to pick up the trailer and then return it. Excellent service at this location.
Michael RYou rock Mohammed!
LOUIS KFast and friendly. Good communication.
Craig VAlways a great experience with this location. Gracias
DARIUS LGreet the customer as they come in. Also, better signage for the office.
ELIZABETH LGood service, good job. !
WALTER BThe Assistant manager I believe his name was Chris was outstanding and worked with mileage over age due to them being out of 20' Moving trucks. Best experience ever!
LUCAS FEverything from ordering my pods to arrival and removing them at my new address went very smoothly, I was notified of what was going on, and of the charges, etc. The employees were all very efficient and polite! Gracias
Shirley KGreat and very helpful experience. The GM and staff were always very friendly and helpful. 10/10 experience, thank you all so much!
Rich M | Overall ExperienceEverybody did a great job and pick up and drop off were easy.
ELIZABETH DSuper nice people. Very satisfied with customer service. The only thing I could suggest is developing a plan to see when tires need replaced on the cargo trailers. We had 2 flats at the same time and both tires were 4 years old.
JEFFREY KI had a great first experience renting a 5'x9' trailer from the new(ish) UHaul location in Castle Rock. Online rental was easy, picking up the trailer was fast and the guys very friendly. I was in and out in about 10 minutes. Drop off was super easy. Drive inro the drop off lane and one of their guys comes out, detaches the trailer and you are off. Less than 5 minutes for the drop off. I would definitely recommend this location.
Andrew EPrompt great service, trailer was just what I needed and the price was right
JEROME SThis facility has a great team, each visit the entire staff has great customer service and are all so very helpful!
SHANNON DThe guys were so helpful and had great customer service. I was exhausted from packing and loading the uhaul trailer and drove all night. They were very kind and helpful!
Shannon DFrom the moment I entered the U-Haul facility, I could tell it was under great management. Josh who set up my account, was friendly, professional, and went above and beyond to make sure that my wife and I had a pleasant experience. After getting everything set up, we had help from Muhammad who was great to deal with. Just as Josh, he was professional and extremely kind and knowledgeable. My wife and I had a EXCELLENT experience. Hats off to Josh and Muhammad.
braden f | First ImpressionsI'm spacing on names, but the GM and the person who helped me get my trailer and get started with my storage unit provided excellent customer service. Not only that, but they were also friendly and easy to communicate with. Gracias
brian v | First ImpressionsMy favorite uhaul location. Friendly service, easy to check in and check out.
JAMES KDuring a really stressful time, you guys are a breath of calm and sanity. Easily handled the rental of a moving truck, and the next day a storage locker. Castle Rock, thesr guys rule!!
SHELLIE B | First ImpressionsOverall our experience with Uhaul was fantastic.
jeri C | Overall ExperienceCustomer service was excellent
Joe KI am retired military and have been to many locations. Loved this one
JOSEPH SThe agent who handled our pickup had zero concern for our issues we had experienced up to the point of pickup and when he couldn't "find" the truck, he slowly moved with his co-worker to go and "find" it in the truck where they let us know that it just wasn't checked in. Completely unprofessional. Not even an apology on the way out the door, just have a good day.
LOGAN CNada
LISA AGet decent customer service agents. Stick to standard pricing. Stick to your word. Delivery of my boxes after arrival to their destination was the worst experience ever. I was transferred to so many different agents; training advised. Each not wanting to help, saying they couldn't help or placing blame on me. One one call the agent hung up on me. I was told I needed to speak to a manager but everytime i called they were always away from their desk. The only uhaul employees that were helpful were those at the Castle Rock, CO store. Everyone else was atrocious!!!!
Maria GGreat customer service ...no complaints at all.
RODNY HA great place to store your belongings. I highly recommend! Josh is a great employee to set up everything for your needs. Consider this location as your first go to.
Cody M | Overall ExperienceExcellent service, will be back again certainly
CHRISTOPHER POther than the internet being down on the day of pick-up, the whole process was seamless & staff very helpful! ¡Gracias!
MATTHEW YI went exactly 40 miles and when I returned the truck my gas quote was $28. The guy I dealt with was really cool about it and he reduced it but please understand some of your customers can do math. At $5/gallon, either the gauge was read wrong or these trucks get under 4 miles to the gallon. Your service was great but please keep things like this in mind. We're all getting nickled and dimed these days.
RONALD KEveryone I encountered at this location was awesome. I came in on a whim because my car was too small for something I was picking up and was able to get in and out relatively quick. The van I rented was also so much nicer than it had any right being! The ac was beautiful, I love the backup camera screen being in the rearview mirror. Such a great experience and I know if I ever need a vehicle to move something, I can rely on everyone at this location!
REBECCA AGreat service all around from U-Haul and moving help
Nina A¡Gracias!
CEDRIC NThis location and staff were great! Would highly recommend this location
STEPHEN PThe only thing I noticed is that the 10ft truck I rented had very dim headlights.
Erin KJosh and his staff were friendly and very helpful, everything went smoothly
RON M | Overall ExperienceThe staff made my move in very helpful.
Shannon D | First ImpressionsExcellent UHaul Storage Facility and very secure and clean!
Betsy C | Overall ExperienceI loved how they, the staff, was always there to help and very friendly. I would definitely recommend this U-Haul site. It was clean and convenient.
LAURIE P | Overall ExperienceJosh and the other employs are always happy and helpful.
Megan J | Overall ExperienceThe staff at the U-haul in Castle Rock are brilliant! They are professional but friendly and extremely helpful. No matter what I asked or needed it was never any problem and handled graciously. Wish more companies were like this and had as pleasant and well trained staff.
CATHERINE F | Overall ExperienceJosh Wheat and all the other staff are exceptional. They are the kindest people I ever met. They went above and beyond for my family and I. We will always do our Uhaul business at this castle rock location. Thank you Josh and team!
MEGAN J | Overall ExperienceMr Josh is a great manager
Patrick M | Overall ExperienceI had an amazing experience the entire staff are so friendly The guy that checked me in went over and beyond in customer service I complimented him several times It’s the building is clean and smells amazing and the prices are nice
barbara r | First ImpressionsI rented 2 10x10s, and a same day 6x12 trailer. Convenient location, helpful and knowledgeable staff. The lady from Pueblo was very helpful. Josh is awesome! He is so good I took him a dozen donuts! I will rent here again.
Raymond S | Overall ExperienceSoooo grateful!! Thank you!!
Denise A | Overall ExperienceI like to like surveys but customer service was fantastic the whole crew. Kudos!
John B | First ImpressionsManagement and the employees were very helpful, friendly and professional.
Patrick M | First ImpressionsJust a little expensive, but it was a nice facility
CAREN M | First ImpressionsSuper easy!! Would do it again!!
Kayce D | Overall ExperienceQuick and easy
English M | Online Move InGreat staff; Clean and well kept.
Ken W | First Impressionskeep the front lady (from Pueblo) on staff no matter what it takes! She is an absolute gem!!!
Marshall D | First ImpressionsWayne is a very friendly staff member. He needs way more training on how to use your systems. It took more than 45 mins to gain access to the storage we had pre-registered for. We were very patient and understanding but this took far too long and wasted our time.
Craig I | First ImpressionsThanks for helping make moving day easier.
Shanna Z | First ImpressionsJosh and his staff were all helpful and friendly.
matthew r | Overall ExperienceExcellent sign up lady. She was outstanding with her upbeat personality and helpful and she went the extra mile in all of her explanations too! Wish we had more Customer Service personnel with every company throughout Colorado!
Betsy C | First ImpressionsGreat service and stellar facility
michele M | Overall ExperienceThe staff was so amazing and helpful. The facility was so clean and accessible. I will definitely recommend this uHaul facility to friends and family looking for a storage unit. My friend and I cannot thank you enough for all of the help for the short time we used your facility.
kristin g | Overall ExperienceThe lady that helped me was nice. She was still learning the system..? My card was charged multiple times because they couldn't find the unit that I paid for. The guy with long hair was rude for no reason. He had no idea what he was talking about but insisted on interrupting our conversation anyway then stormed off when he couldn't comprehend the nature of our discussion. Josh was helpful and resolved my issue. My card still has a $191 over charge and multiple $11 insurance charges that should have been credited back. I'm wondering how long it take to get those refunded.
keith M | Overall ExperienceExcelente
SCOTT W | First ImpressionsOutstandingly U-Haul experience! Clean, new, convenient features like a huge amount of hauling carts, wide elevators, great dock and adverse weather drive-in stalls allowing loading/unloading in rain/snow/excessive heat. Great and helpful staff throughout U-Haul! Clean, conditioned environment for stored items. Secure and comfortable environment. Fantastic for all needs. Huge fan!
shawn s | Overall ExperienceI had a storage unit here for a little over a year while house-hunting and always had a good experience when accessing the unit and interacting with staff.
CASIE K | Overall ExperienceGreat Staff and the facility was very well maintained.
Robert F | Overall ExperienceI really enjoyed the facility and the Staff. Very clean, secure and friendly people. Much appreciated! Thank you, Rose
ROSE T | Overall ExperienceBrand new beautiful facilita Building,super clear,all climate unit and very Safe System. Real happy! Trump 100%✅️
Cesar M | Online Move InWe had a unique situation which Laurie, Kelly, Michelle and Megan handled well and made our lives easy.
Theodore K | Overall ExperienceGood customer service.
George Q | First ImpressionsGreat customer service and facility is beautiful and very clean. ¡Gracias!
Traci D | First ImpressionsEasy move in and out. Warm, well lit, and clean.
CHRISTIAN G | Overall ExperienceSuper staff and very clean and organized facility. Highly recommended.
Laurel W | Overall ExperienceEveryone there are very nice and friendly! They take their time to answer any questions you might have, so that you completely understand everything before you get the storage unit!! I highly recommend this location!!!
Trish D | First ImpressionsThe staff was kind and courtesy was the word of the day!
Clint G | Overall ExperienceUhual worker used my personal information and found me on social media without my permission and my name was never given I just gave him my phone number linked to my account and than from there he used my private information to find me and contact me.
Mazie F | Overall ExperienceEmily was Fantastic Thank you
jerry m | Overall ExperienceReally a top notch facility, great staff interaction, incredibly supportive. That means a great deal. I'm extremely satisfied and a big-time fan of all things U-Haul.
shawn s | First ImpressionsVery happy with your company..Thank you.
Joanne M | First Impressionsnice facility and security was excellent
JAMES T | Overall ExperienceThe GM is Absolutely Amazing!
pamela h | First ImpressionsThe staff went above and beyond to accommodate our needs!
Will G | First ImpressionsThe lady I dealt with at the office was VERY helpful. Dropoff was convenient. Great service!
Sherron W | First ImpressionsAmazing friendly knowledgeable staff
CARLOS D | First ImpressionsThis is one of the cleanest place I seen in a while Friendly respectful and helpful
Philip S | Overall ExperienceCost is high.
Brooks F | Overall ExperienceEveryone was friendly and nice and went over and above to help us
Danielle J | First Impressions