This location was a bit farther than I expected to pick up a truck but the facility was top notch. The truck was cleaned by their staff, inside and out, including disinfecting and windows.Peter B.
Customer Reviews for U-Haul Moving & Storage of Castle Rock
Castle Rock, CO 80104
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Christy B.
El cliente no dejó un comentario.Kerri L.
The Castle Rock location and the Grandville location have great staff and are very helpful. If it weren't for them, it would have been a much different experience. The online system was not current and very confusing (e.g. showed the Uboxes as in storage in Castle Rock but received a text that they were in Michigan).Sheri M.
El cliente no dejó un comentario.Joe K.
El cliente no dejó un comentario.Tony P.
El cliente no dejó un comentario.FermÃn S.
We were very happy from start to finish. Clean facility, helpful staff, easy access!Annette B. | Overall Experience
El cliente no dejó un comentario.Sandy M.
El cliente no dejó un comentario.Ronda H.
I can believe that I went back to this place last time I was there the costumer service was the same way mean and unfriendly costumer service. Because I rented a truck I had a free month of storage I set it up only. I showed up and they changed the whole application to their convinces putting me on 3rd floor and on 2 separately units what a joke this place is not add any more to the terrible service they make me purchase 2 locks because they give me 2 units so terrible service. Hope life will never bring me back to this place. Compare to the place up at Gilbert she people there cares is a community thing people and the people at the Gilbert location do. Thank you!!!MANUEL V. | Overall Experience
There seems to be a disconnect between the process to rent a vehicle through the U-Haul website and your location. After entering a LOT of info, to include a picture (both sides) of my Drivers License, that whole application should be a virtual one-click for your agents at the store. Not so. I had to go through the whole thing again. This is a real waste of time for you and the customer. Better tell corporate, or fix this in-house. And speaking of time, I had my U-Haul pickup truck rented from 10:30 am , needing it for only for two hours. Because of problems other customers ahead of me were having with THEIR website applications and agents not finding the answers right away, I had to wait for an available agent and I didn't leave the lot until 11:05. Okayâ€¦ it is what it isâ€¦ I bring back the truck (having stopped to add gas) right around 12:30 or so, figuring that you don't count the time until the truck leaves the lot, I was well within my time. I park it at the appropriate place for returns, out front. The agent who helped me originally (a nice gent), is helping another customer, but looks up and says to me, â€œBack already?â€ Another agent, chimes in that (due to them helping other customers) I can go online and do my return that way. â€œOkay,â€ I say. I snap a picture of the truck parked in the U-Haul lot, as directed, but get a notice that the geo-location part of the return is not working, so am further directed to just leave the keys in the lock box on the door of the building. Easy enough. Ha. Then a charge of $94 posts to my card. No invoice sent, explaining the charges. For two hours, mileage, tax, and a $10 insurance so some knucklehead doesn't hit me and take $200 for a deductible, I get a charge close to $100?? The rental rate for that truck is $19.95 a day, and I actually had it for LESS than 2 hours. I understand from an agent that helped me today, that I was charged an extra day because â€œit came back LATE.â€ I have photographic evidence that says otherwise. The bottom-line, up front, is this. You need to do this better. You've already convinced me that my next vehicle purchase IS a pick-up, but it doesn't need to be this painful.Mitchell B.
Clean property that has good inventory and professional staff.Sue M.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Kimber B.
El cliente no dejó un comentario.Sabrina G.
This uhaul place is so much nicer than most and the workers go above and beyond to help youSabrina G. | First Impressions
El cliente no dejó un comentario.SHARI S. | Overall Experience
El cliente no dejó un comentario.Sheila F.
El cliente no dejó un comentario.Jenny G.
Traffic is tricky depending on time of day due to academy next door.Douglas W.
Fun friendly people.TIMOTHY M. | First Impressions
El cliente no dejó un comentario.Dillon P.
Excellent experience. Thank you.DAVID N.
El cliente no dejó un comentario.LEAH L. | Overall Experience
Did not get a dolly in my trailer as I reservedBailey H.
The staff was very nice and helpful. At least twice we needed help and they were fast to accommodate us.CONNIE F. | Overall Experience
Employee said my supplies was in the truck was missing the dolly and pads need those removed off my bill. I believe I got charged twice for my truck please confirm call me at 720-910-8390Preston A.
El cliente no dejó un comentario.Deborah H.
El cliente no dejó un comentario.Rebecca M.
AWESOME PLACE GREAT STAFF..... THANKS TO ALL THE STAFF AND D'ARCY.... COLONEL SCOLAROPhilip S. | First Impressions
Perfect. Employees were awesome.Thomas A.
El cliente no dejó un comentario.Angela L.
El cliente no dejó un comentario.Michael M. | Overall Experience
El cliente no dejó un comentario.Michael M.
Very nice. Friendly staff.Anne B.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Larry K.
El cliente no dejó un comentario.Kim B.
El cliente no dejó un comentario.William A.
Good customer service experienced.ROBERT M.
I've been working with Uhaul for a long time now when we rent trucks these guys show us the best customer service well done there is other Uhaul places that i want rent from becouse of how rude they are always in Denver i would say that .but awesome services will always rent from castle rockMichelle D.
Nothing to improve, they're great!Kevin C.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.KIMBERLY M.
El cliente no dejó un comentario.Charles C.
Nothing. My experience was great. I will be back. Thank youLamoine S.
Customer service was a joke. Took almost an hour to get our trailer because the lady helping us kept getting interrupted. When dropping of the trailer no one was inside, instead he was outside smoking cigarettes and talking with his wife. Couldn't figure out how to give the deposit back to us. We got tired of waiting for him and said fine just keep the deposit. Total joke of a experience. Will not be backBrenna K.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.Louis O.
All of the employees I in countered where great except Anthony. He was very rude and made me feel stupid like I was a women and didn't know anything. I would go back to this place however I will not deal with his poor customer serviceSusan L. | First Impressions
El cliente no dejó un comentario.Michael G.
Add a customer bathroom.Brian D.
Employers very accomendating.LAMATHA J. | First Impressions
Great location, site is well maintained, staff was very helpfulJohn R. | Overall Experience
El cliente no dejó un comentario.Linda C. | First Impressions
El cliente no dejó un comentario.Linda C.
Don't add insurance to the quote without the customers permission.James E.
El cliente no dejó un comentario.Anthony P.
Great location to drop off equipment.Susan F.
Train employees betterGene P.
El cliente no dejó un comentario.brian D.
El cliente no dejó un comentario.rick H.
Great staff. Best Store Manager in the world.Sara D. | Overall Experience
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Maryanne A.
Large selection of trailersGreg H.
I made the reservation at the Santa Fe store 5 minutes from my house and received the confirmation. The day of the pick up, Uhaul arbitrarily sent me to this store 35 minutes away in the opposite direction. Upon pick up, the truck was scratched and dented, I took pictures and uploaded them to the site for further delay. The truck had a quarter tank of gas so before getting started an hour late I got to go fill it up for more delay. After making 6 people wait around for 2 hours to load, this delay dominoed all day making us late for move in at the destination. The original store had trucks and no reservationsâ€¦ wtf?Devin B.
excellent customer serviceStephen F.
El cliente no dejó un comentario.Rhonda A.
El cliente no dejó un comentario.Scott P.
El cliente no dejó un comentario.Richard T.
To not send a code to the phone registered to be able to return the uhaul. My phone died while moving and I didn't have a charger on me to charge it so it was a huge hassle trying to get my phone charged when we got back to our vehicle to be able to do the online return of the uhaul. Would be easier to just enter the invoice number on something from renting the uhaul, that way you can use any device to return the uhaul.Nicole B.
El cliente no dejó un comentario.Greg E.
Your customer Service, including the email and text status updates throughout the process was best in class! Wish more companies modeled their CS after what you've done! Great experience! ThanksDennis P.
El cliente no dejó un comentario.Katherine G.
Very clean location with really nice staff and everyone was very friendlyEvan S.
El cliente no dejó un comentario.Scott H.
El cliente no dejó un comentario.Kristina K. | Overall Experience
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.John K.
Always receive great service! Nice clean facility, always able to find availability of what I need to rent. This is a busy facility so you may end up waiting a few minutes but it's worth it so give yourself extra time for pickup.Jenny G.
Don't waste customers time checking in a pickup truck rented for only two hours by having to thoroughly inspect in the hot sun every little detail including lights and even the backup light. Ridiculous!!!.John W.
Hidden fees? Over $60 in non explained hidden feesconnor H.
Thank you for the excellent service, as always U-Haul comes through. When I have to move my first call is to U-Haul. Steve Farland The ChairmanStephen F.
El cliente no dejó un comentario.Cameron E.
My order pickup location was modified and I did not receive an email, phone call or any communication at all about my order being changed. I found out day of when I put the location in the GPS that the location was ~20 miles further than the original location I was given 12 out of 24 furniture pads that were supposed to be given to me. The U-boxes we're delivered 15-20 days late respectively. I was told by U-Haul that I would be compensated $50.00 per day for each day that the boxes were late and am having trouble getting that refund managed. My original cost was 1980.29. I paid 2708.74 because the system kept telling me that I owed money. I am not being refunded for the amount that I originally paid over the initial cost. The majority of the people I spoke with were nice and went above and beyond to help us get sorted. There seems to be something fundamentally wrong with how the corporation is doing business. Not only am I not recommending U-Haul to folks, I am telling them to stay as far away as possible. The only good part of my experience was working with the people at U-Haul who tried to help.Kaitlyn B.
El cliente no dejó un comentario.Brock N.
Our whole experience with u-haul has been a complete nightmare. More due to the fact that scheduling and shipping has given us the complete runaround. No one has been able to give us a clear answer on when our ubox will be delivered. We've made sure to ask MULTIPLE times to ensure our ubox will arrive on the 6th and have been told MULTIPLE times that it's guaranteed arrival date in Seattle is August 6th (after dropping off the ubox the afternoon of July 24th) and now we're being told that the ubox is still waiting to be shipped and won't arrive in Seattle until the 16th. I will never rent from Uhaul again. I'd rather spend my money with a company that knows what's going on, has employees who don't make false statements, and can communicate clearly.Abigail B.
El cliente no dejó un comentario.Kathy W.
El cliente no dejó un comentario.Domnick B.
Last day of month, schedule more help!!! Waiting in line over 45 minutes with only 2 people working the counter is ridiculous. If the wait was more reasonable then this location would get a higher rating.Chris R.
Nothing. Worked well for me.John H.
Quickest U-Haul return ever. Was there less than 5 minutes. I knew there would additional charges ( over mileage, extra rental day ) but had to check credit card to see what I was charged. All in all, a very satisfactory rental. Would use U-Haul again.Michael S.
El cliente no dejó un comentario.MICHAEL H. | First Impressions
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.DOUGLAS G. | Overall Experience
Angel, the gentleman who worked with us, was awesome and made the experience great!Katie R.
I was afraid to drive that shaking noisy track. Bad experience!Irina P.
El cliente no dejó un comentario.CHRISTIAN C. | Overall Experience
El cliente no dejó un comentario.Bjorg A.
El cliente no dejó un comentario.DARREN K. | First Impressions
Great staff. Very helpful and accommodating. Great energyJacob W. | Overall Experience
El cliente no dejó un comentario.Mitchell R.
have the u box ready when customer requests, have appropriate communication with customers and don't yell at them for their poor planning when it was poor planning of the uhaul location.Elena A.
When making the reservation, we entered all the requested information. Attempting to do the self truck rental was frustrating as we were asked to put in the same information again. Ended up having to go inside to get the van. App is not efficient.Karen J.
All your your moving needs can be found at the new dealership and I found there prices were very reasonable. The staff was awesome and very friendly. Had my rental ready to go as was told when reservations were made.Joseph K.
El cliente no dejó un comentario.Carson H.
Keep doing what you're doing!Bryan W.
El cliente no dejó un comentario.John M.
Anthony was very friendly and helpful!Gregg P.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.John M.
Very helpful, loved the different options available to us.karI B.
A friend of mine went to another U-Haul and had a bad experience there. I brought him with me and he'll give U-Haul another try. I've always had good experiences with U-Haul and I don't want anyone to go elsewhere. I'll be back to this location.Emilio E.
Where is my receipt????TIMOTHY MICHAEL G.
Make sure the correct equipment that was requested to be in the truck.Shellby S.
El cliente no dejó un comentario.Laura B.
El cliente no dejó un comentario.Jacob W. | First Impressions
El cliente no dejó un comentario.MADELINE A. | Overall Experience
The staff are so so helpful. I really appreciate their service.MICHEAL A. | First Impressions
Best storage ive ever used. Everyone was professional and friendly.Wesley K. | Overall Experience
El cliente no dejó un comentario.John R. | First Impressions
El cliente no dejó un comentario.Andrew S. | Overall Experience
El cliente no dejó un comentario.Jacob W. | Overall Experience
El cliente no dejó un comentario.Clifton A. | First Impressions
El cliente no dejó un comentario.Michael M. | First Impressions
El cliente no dejó un comentario.Mike C. | First Impressions
El cliente no dejó un comentario.Robert B. | First Impressions
El cliente no dejó un comentario.Suzanne G. | First Impressions
Kendall was awesome. He treated us so well. I'd recommend this store anytime.lisa c. | First Impressions
El cliente no dejó un comentario.James U. | Overall Experience
El cliente no dejó un comentario.Gillian S. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Tenemos la selección más amplia de la industria!